Novotel Itu Golf & Resort Hotel 4 stars

TripAdvisor rating 4.0/5 248 reviews
Novotel Itu Golf & Resort
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Hotel extras

  • Pet Friendly Hotel! Pets up to 10 kilos are accepted. See Hotel policies.

  • Ideal hotel for families! Fully equipped leisure and recreation facilities

  • Offers elderly care and babysitting service at an additional cost

  • Enjoy the exclusive, famous Terras de São José Golf Club added to the hotel

  • Travel in Itu! Partner agency specialized in experiences in the region

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • LaundryPaying
  • Porter
Leisure and activities
  • Outdoor Heated Pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf
  • Billiards/Snooker
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 21 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Itu Golf & Resort

Al. São Paulo Golf, no number
Condominio Terras De Sao Jose
13306440
itu
brazil

Tel: +551121181400

Fax: (+55)1121181401

Contact email

Check-in from 15h00

Check out up to 12h00

  • RODOVIARIA DE ITU :   JARDIM NOVO ITU RODO CENTER

  • By plane

    AEROPORTO DE CONGONHAS At 95km / 59 miles

  • By plane

    AEROPORTO DE GUARULHOS At 114km / 70 miles

  • By plane

    AEROPORTO VIRACOPOS At 51km / 32 miles

  • By helicopter

    HELIPONTO TERRAS DE SÃO JOSÉ 2 At 0km / 0 miles

  • By car

    RODOVIA ARCHIMEDES LAMMOGLIA At 9km / 5 miles

  • By car

    RODOVIA CASTELO BRANCO At 19km / 1 miles

  • By car

    RODOVIA HERCULANO GODOY PASSOS At 11km / 6 miles

  • By car

    RODOVIA JOSE ERMIRIO DE MORAES At 23km / 14 miles

  • By car

    RODOVIA MARECHAL RONDON At 10km / 6 miles

  • By car

    RODOVIA WALDOMIRO DE CAMARGO At 15km / 9 miles

GPS :-23.298776, -47.299367

Our accommodations

Novotel Itu has modern rooms with views of the green area, with/without balcony, smart TV, air conditioning, desk, USB sockets, minibar. Beautifully refurbished Bathrooms, mirrors with good illumination

Superior Apartment Neighborhood View with 1 double bed

  • Max. number of persons: 2
  • Area: A partir de 29
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

Superior Apartment with twin beds and an extra bed for a child

  • Max. number of persons: 3
  • Area: A partir de 29
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

Superior apartment with two single beds and a sofa bed

  • Max. number of persons: 4
  • Area: A partir de 29
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

Superior Apartment with a double bed and balcony

  • Max. number of persons: 2
  • Area: A partir de 29
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

Superior Apartment with a double bed and a sofa bed

  • Max. number of persons: 4
  • Area: A partir de 29
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

Superior Apartment with twin beds and a balcony

  • Max. number of persons: 2
  • Area: A partir de 29
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

Superior Apartment with twin beds

  • Max. number of persons: 2
  • Area: A partir de 29
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

Executive Apartment with a double bed

  • Max. number of persons: 2
  • Area: A partir de 34
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

Apartment with two single beds adapted for people with reduced mobility.

  • Max. number of persons: 2
  • Area: A partir de 29
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

Family Suite

  • Max. number of persons: 4
  • Area: A partir de 51
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Master Suite

  • Max. number of persons: 2
  • Area: A partir de 53
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

Our restaurants and bars

RARO RESTAURANTE

Type of cuisine: International

Enjoy our full breakfast. For lunch and dinner, enjoy delicious dishes in our Buffet or chose from our à la carte menu. On Saturdays, enjoy the famous Feijoada Novotel, with live music and Caipirinhas.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMET BAR AND RESTAURANTE

Photo non contractuelle / Strictly non binding

The Gourmet Bar is perfect for dining out with the family or enjoying a drink with friends during happy hour.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DECK BAR

Photo non contractuelle / Strictly non binding

The ideal place to relax! Make the most of your downtime and enjoy a wonderful view while sipping a drink at the pool bar.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 21

  • Maximum size: 1,029

  • Maximum capacity: 1,320 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Novotel Itu Golf & Resort

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

2,514 reviews

tripadvisor

TripAdvisor Rating 4.0/5

248 reviews

Frustrating

Customer review rating 4.4/5

Mr. M. Families - 08/10/2019 AccorHotels review

I had a good time the last time I stayed, but unfortunately this time a convention was taking place and the hotel was packed. Clearly, there is no infrastructure or staff to cater to a convention + normal guests who just want to have a customized and quiet experience with their families. I'd recommend the hotel in advance inform customers that a convention is or was booked on the same weekend and give them the option to change dates free of charge - as this is normally a weekend hotel. Otherwise, guest service was mediocre - long check-in time and the front desk staff was unprepared to support guests' requests (from Friday to Saturday at 3.00 am the front desk woman was very upset that I've asked her for bottles of water instead of calling room service). The menu at the pool bar requires a revamp now that the hotel is no longer a new hotel.

Dear Vinicius Miotto M., Thank you for taking the time to tell us about your experience at the Novotel Itu. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michele Schneider

Good experience

Customer review rating 4.4/5

Paulo Families - 08/10/2019 AccorHotels review

It was a good experience to stay in Novotel Itu. One suggestion is that Hotel staff should extend stay for everyone in a case that has no new guest booked same room.

Prezado Sr. Paulo, Obrigado pela avaliação do nosso hotel! Somos muito gratos pelo feedback, analisaremos pontualmente suas observações a fim de melhorar o serviço oferecido. Atenciosamente, Michele Schneider.

Nice, but noisy. And there's the food...

Customer review rating 4.4/5

Fernando Couples - 08/10/2019 AccorHotels review

The room is big and great. Nice shower and everything is clean. There are many leisure options. The soccer field was not working. The tennis courts are excellent (and also the swimming pools). The place is supposed to be a family hotel. I was only with my wife. As a couple, we though it was noisy (not only the children, but also the caregivers/monitors). Maybe during the week it's a minor problem. What it's really bad is the food. Poor options, not tasting. The second most important thing to us in a hotel is the food (the first is the room), so our experience was not good.

Beautiful property. Services could be way better.

Customer review rating 4.4/5

Alessandro F. Business - 08/10/2019 AccorHotels review

The property is indeed beautiful and modern but while there are some employees I can recall from their great service, such as Emerson from the ground level bar, there are other services that fall short in coping with what one would expect based on the hotel rates. To start with the food is just ok (sometimes truly bad, like the breakfast scrambled eggs) with limited to no options for vegetarians (on Saturday all you offered was "feijoada"). Room service could have been better too. My wife has asked to have the room done twice but the lady just did the bed poorly and nothing else.

Prezado Alessandro, Obrigado pela avaliação do nosso hotel, levaremos em consideração as suas observações a fim de oferecer uma melhor prestação de serviço! Estamos contentes que você tenha apreciado sua estada e esperamos vê-lo novamente em breve. Atenciosamente, Michele Schneider.

Not worth the money

Customer review rating 4.4/5

Ar Solo - 07/10/2019 AccorHotels review

Food was sub par, pools crowded and full of kids balcony but no chairs to sit on.

Dear Ashlee R., Thank you for taking the time to tell us about your experience at the Novotel Itu. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michele schneider

Good

Customer review rating 4.4/5

Francielli Business - 07/10/2019 AccorHotels review

The hotel is cool, well designed, comfortable beds, spacious rooms, very good environment for kids but my only concern is about lazy check in/check out and the staff that are polite but very slow, we had to ask several times to get our bags (they are doing nothing around the entry) and they are confused about some information or took a very long time to return us.

Prezada Francielli, Obrigado pela avaliação do nosso hotel, levaremos em consideração as suas observações a fim de oferecer uma melhor prestação de serviço! Estamos contentes que você tenha apreciado sua estada e esperamos vê-la novamente em breve. Atenciosamente, Michele Schneider.
Customer review rating 4.4/5

Anonymous Business - 06/10/2019 AccorHotels review

Noisy room overlooking parking lot. Was woken up at 6:30 by the rudest front desk attendant ever! He refused to apologize for calling me (at the request of some random person hired for the event who simply asked for someone named Melissa). He then proceeded to be sarcastic, defending his behavior. No compensation for lack of sleep (good sleep being something on which my very taxing job depends).

Prezada Melissa, Agradecemos por avaliar sua estada em nosso hotel. Ficamos felizes que tenham nos escolhido como hospedagem nesta data. Sentimos por sua percepção em relação aos serviços prestados, a partir de seus relatos iremos buscar alternativas viáveis para melhora contínua de nossos serviços. Nos colocamos ao dispor para recebê-la novamente. Atenciosamente, Michele Schneider Sincerely,
Customer review rating 4.4/5

Judy S. Families - 24/09/2019 AccorHotels review

Well i just can't understand how an hotel that is directed for children doesn't have cribs neither bath tubs . It was very hard to clean my grand childrens at the shower and very dangerous to. For the rest i am ok

Dear Judy S., We very much appreciate your comments regarding your stay at the Novotel Itu Golf & Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

weekend in Itu

TripAdvisor rating 4.0/5

vagner_pimenta Family - 20/09/2019 TripAdvisor review

Fantastic weekend whith my family. Hotel very new, roons confortable, bar e restaurant very nice. Very good staff, swimming pool for childrens and adults, spa. Certainly I will come back soon. Vagner Pimenta

Hello Vagner, Thanks for your review. We are happy to hear of your satisfaction. Regards,

Great for a nice weekend, near São Paulo!

Customer review rating 4.4/5

Danilo S. M. Families - 10/09/2019 AccorHotels review

Rooms were great, cleaning was really good in all areas, all working fine, maintenance up-to-date. Food was good, not a huge variety as resorts may offer (and not needed in general) but enough for the proposal of the resort. Bar were ok, good variety of spirits but someone with great cocktail skills (aka professional bartender) would be nice to have! Overall great experience for a nice weekend with your family and kids.

Dear Danilo, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Michele Schneider

very good facilities

Customer review rating 4.4/5

Jaime A. Business - 06/09/2019 AccorHotels review

very satisfied with accommodations, restaurant offering good food and good service and support. Front desk reactive to support, does not appear fully engaged in the experience I had, except for the check-out that was good

Dear jaime, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Michele Schneider

EAS congressist

Customer review rating 4.4/5

Maria F. P. Business - 25/08/2019 AccorHotels review

Great experience - a fantastic event hosted at a great hotel.

Dear Maria, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Michele Schneider

Very nice place for children and well trainned people.

Customer review rating 4.4/5

Melissa M. P. Business - 23/08/2019 AccorHotels review

Very nice and clean. Good for working and also recreation. People very well grainned and polite. Cost - benefit can still be improved. To expensive vs offer.

Dear Melissa, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Michele Schneider

Super friendly at reception. All members of the staff with a huge smile working.....! Nice to see

Customer review rating 4.4/5

Koenraad Business - 23/08/2019 AccorHotels review

what can I add more. First time in Brazil for work and happy to have stayed in the Novotel. Super clean. Silent. Friendly staff at reception, in the restaurant, at the bar..... I should stay longer but work called but very overall experience. I had a previous worse experience with the Novotel in the UK (Europe) but this stay made it up !!!!! thanks!

Dear Koenraad, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Michele Schneider

Good

Customer review rating 4.4/5

Gabriela D. S. N. Business - 22/08/2019 AccorHotels review

Very nice facilities. Rooms a little small.

Prezada Gabriela Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estada e esperamos vê-la novamente em breve. Atenciosamente, Michele Schneider.

Food

Customer review rating 4.4/5

Anonymous Families - 20/08/2019 AccorHotels review

The food can be better.

Dear Juliana, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Michele Schneider

Great property, limited refreshments/amenities

Customer review rating 4.4/5

Anonymous Business - 19/08/2019 AccorHotels review

The property is gorgeous and well kept. There are very limited options to get refreshments like coffee and cold drinks

Dear Deric, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Michele Schneider

cf

Customer review rating 4.4/5

Thalyta N. Business - 30/07/2019 AccorHotels review

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Prezada Thalyta, Agradecemos a avaliação de sua estada e a confiança em nosso hotel. Esperamos recebê-la em breve novamente. Atenciosamente, Michele Schneider

Very good

Customer review rating 4.4/5

Ian C. Business - 29/07/2019 AccorHotels review

Very good

Dear Ian C., We very much appreciate your comments regarding your stay at the Novotel Itu Golf & Resort. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michele Schneider

Satisfied

Customer review rating 4.4/5

Patricia F. Families - 29/07/2019 AccorHotels review

Perfect for family, various activities that cater to all ages. Only the baby bottle preparation space could be better. Because it only has (1) a microwave, and depending on the time they generated a queue, due to the number of families in the hotel.

Dear Patricia, We very much appreciate your comments regarding your stay at the Novotel Itu Golf & Resort. It is always a pleasure to receive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michele Schneider
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