Mercure Voronezh Centre 4 stars

TripAdvisor rating 4.5/5 292 reviews
Mercure Voronezh Centre
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Hotel extras

Pets welcome (on presentation of veterinary certificate) - RUB 500/day; additional bed - RUB 700/day; GOLD and PLATINUM members can take advantage of the underground car park;

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 500.00 RUB
  • 100% non-smoking hotel
  • Air Conditioning
  • VORONEZH AIRPORT
  • Languages spoken at the hotel
  • Ironing room
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Fitness centre
Business services
  • 2 meeting room(s)

Hotel location

Mercure Voronezh Centre

6a Kirova street
394018
voronezh
russian federation

Tel: +74732100111

Fax: (+7)473/2100111

Contact email

Check-in from 14h00

Check out up to 12h00

  • FROM PUSHKINSKAYA STREET :  

  • By plane

    VORONEZH AIRPORT At 20km / 12.43 miles - Shuttle paying

  • By plane

    VORONEZH AIRPORT At 20km / 12.43 miles

  • By train

    VORONEZH 1 At 5km / 3.11 miles

  • By train

    VORONEZH-1 At 5km / 3.11 miles

GPS :51.65954, 39.193587

Our accommodations

The hotel offers guests 155 rooms in various categories: Standard Rooms, Privilege Rooms, suites, connecting rooms and rooms for guests with reduced mobility. All rooms are non-smoking. The hotel offers free WIFI, hairdryer and a safe.

Standard Single Room

  • Max. number of persons: x1
  • Area: From 18
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room 1 Double Bed

  • Max. number of persons: x2
  • Area: From 23
  • Views: City side, Park view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room with twin beds

  • Max. number of persons: x2
  • Area: From 26
  • Views: City side, Park view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Room with one double bed

  • Max. number of persons: x3
  • Area: From 27
  • Views: Park view, City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Suite with large double bed

  • Max. number of persons: x4
  • Area: From 61
  • Views: Park view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

TORRO GRILL

Type of cuisine: Barbecue

The Torro Grill steak house offers succulent steaks, freshly prepared from prime cuts of beef. The menu includes everything that you need for a hearty meal that allows you to enjoy the delicious flavors to the full.

Lunch

12:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

12:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CHAIKHANA GRANAT

Type of cuisine: Mediterranean

Hot, fluffy rice pilaf cooling down for you and the spicy flavor and appetizing aroma of eastern spices. Tender lamb with pomegranate juice melts in the mouth. Fruit shisha, karaoke and exceptional service. What could be better? It's a dream come true.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY BAR

Photo non contractuelle / Strictly non binding

The hotel lobby bar is open every day, providing a high level of service and a wide range of beverages.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 55 m²

  • Maximum capacity: 60 people

Find out more
Mercure Voronezh Centre Meeting Room

Our guest reviews for
Mercure Voronezh Centre

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.6/5

3,151 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

292 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

Good hotel with some issues

Customer review rating 4.6/5

Vasily M. Families - 07/05/2019 AccorHotels certified review

We checked in on weekend with 2 small children. Initially we were located on 3rd floor and it was loud music from restaurant till 3 AM at night and no one could help us, there were only promising from reception that soon music would be turned off. It's unacceptable for Mercure brand for my opinion. So my advice for guests - avoid to stay in rooms at 3rd floor on weekend. So next day new room on 6th floor was granted instead of previous one and the rest weekend was OK and good. Staff is good, breakfast is excellent, furniture is great.

Dear Vasily! We are absolutely grateful for your review that will help us to improve our service quality as we aspire to provide the service of a highest level for every Guest in our hotel. We apologize that during your stay the noise from the restaurant caused some inconvenience. We will do whatever it takes to make your next stay comfortable and provide a quiet room. We hope that the inconvenience you faced did not badly influenced your general impression of Mercure Voronezh Centre and that you would give us a chance to make your next stay as pleasant as possible. Vasily, let us also thank you for being a part of our loyalty program Le Club AccorHotels. Wish you only positive travel experience! Best regards, Valentina Filippenko, Assistant Front Office Manager.

Excelent stay in Mercure Voronezh Center

Customer review rating 4.6/5

H. S. Business - 14/04/2019 AccorHotels certified review

The stay was excellent. The staff is very professional, the room was very clean and the breakfast options were very vast. Besides, in one of the nights, I had dinner at one of the hotel's restaurants and that was also a very good experience. The food was quite tasty and the staff also professional. I just so happens that I ended up celebrating my birthday while in Voronezh and the Front Desk Staff offered me a cake. Very pleasant and kind surprise!

Dear Herminia Maria, We are extremely grateful for such a positive review referring to our hotel. Our primary goal is to comply with the high-class international service standards at Mercure Voronezh Centre which are provided by Accorhotels chain. We are also glad, that you liked the professionalism of our staff. We are also glad to hear about your birthday cake - it was a pleasure for us to congratulate you. Herminia Maria, looking forward to seeing you again! Best regards, Nikita Yakubin, Front Office Manager.

Good clean hotel in a central location

Customer review rating 4.6/5

Anonymous Business - 05/04/2019 AccorHotels certified review

Accommodation was good, clean and functional. Certain items could be improved, such as a few more sockets or usb charging ports and the design of the bathroom would be more comfortable if there was extra room around the toilet and the shower door could be opened to step out onto the bathmat rather than pushing it away.

Dear Guest! We are absolutely grateful for your review that will help us to improve our service quality as we aspire to provide the service of a highest level for every Guest in our hotel. We hope that the inconvenience you faced did not badly influenced your general impression of Mercure Voronezh Centre and that you would give us a chance to make your next stay as pleasant as possible. Let us also thank you for being a part of our loyalty program Le Club AccorHotels. We wish you only positive travel experience and looking forward to seeing you again! Best regards, Valenina Filippenko, Assistant Front Office Manager.

Very good

Customer review rating 4.6/5

Alex Business - 12/03/2019 AccorHotels certified review

Good food and accommodation. Polite staff and convenient room. Fast check-in and check-out. Nice to stay!

Dear Alex! We are extremely grateful for such a positive review referring to our hotel. Our primary goal is to comply with the high-class international service standards at Mercure Voronezh Centre which are provided by Accorhotels chain. We are glad, that you have faced only positive emotions during your stay at our hotel. Looking forward to seeing you again! Best regards, Valentina Filippenko, Assistant Front Office Manager.
Customer review rating 4.6/5

Pascal E. Business - 21/02/2019 AccorHotels certified review

a lot of time for registration

Dear Pascal! We are absolutely grateful for your review that will help us to improve our service quality as we aspire to provide the service of a highest level for every Guest in our hotel. We hope that the inconvenience you faced did not badly influenced your general impression of Mercure Voronezh Centre and that you would give us a chance to make your next stay as pleasant as possible. We wish you only positive travel experience and looking forward to seeing you again! Best regards, Valentina Filippenko, Assistant Front Office Manager.

One night stay in advance of a business meeting the following day - room was very comfortable

Customer review rating 4.6/5

Peter J. Business - 20/02/2019 AccorHotels certified review

xx

Dear Peter! We are extremely grateful for such a high score and positive review referring to our hotel. Our primary goal is to comply with the high-class international service standards at Mercure Voronezh Centre which are provided by Accorhotels chain. We are glad, that you have enjoyed your stay at our hotel. Let us also thank you for being a part of our loyalty program Le Club AccorHotels. Looking forward to seeing you again! Best regards, Valentina Filippenko, Assistant Front Office Manager.

Amazing

Customer review rating 4.6/5

Benny G. Business - 23/01/2019 AccorHotels certified review

Amazing stay because of 100% professionel staff, who do their outmost to meet your request and make it a good stay. That makes it possible to focus on my work during my stab

Dear Benny! We very much appreciate your comments regarding your stay at the Mercure Voronezh Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one! Best regards, Valentina Filippenko, Assistant FO Manager.

Operations Manager

Customer review rating 4.6/5

Per R. Friends - 09/01/2019 AccorHotels certified review

everything was super, nice rooms. god service. we left to early in morning to try breakfast

Dear Per R.! We are extremely grateful for such a high score and positive review referring to our hotel. Our primary goal is to comply with the high-class international service standards at Mercure Voronezh Centre which are provided by Accorhotels chain. We are glad, that you have faced only positive emotions during your stay at our hotel. You can always order a lunch box, if you skip breakfast. We wish you only positive travel experience and looking forward to seeing you again! Best regards, Valentina Filippenko, Assistant Front Office Manager.

A good place to stay in Voronezh

Customer review rating 4.6/5

Evgeny S. Couples - 08/01/2019 AccorHotels certified review

Overall, I'm happy with my stay. The reception team was attentive and polite at all times, the room was comfortable. The price was reasonable, and we'd book the stay again. There were two minor problems with the stay. One is that the aircon wasn't working (room 813), and when I pointed it out to the reception, they promptly sent a technician who checked the system and confirmed that it should be operational. Except it wasn't: it wasn't cooling the room down regardless of the settings (I tried to leave it at 5 degrees overnight to wake up at 22 degrees). It wasn't a big deal because we just left the window slightly open. I wish it was working, though. The other minor issue is that the breakfast wasn't as great as it could be, so we had breakfast in a nearby cafe on most days. Maybe because of the extremely low volume of travellers over the NY period, the food wasn't always as fresh as it could be. For example, the pancakes seemed to be reheated from the previous day. Again, it's not a big deal and certainly not a deal-breaker. Thanks again for welcoming us to Mercure, we have enjoyed our stay and will book again next time we return to Voronezh :)

Dear Evgeny! We are extremely grateful for such a positive review referring to our hotel. Our primary goal is to comply with the high-class international service standards at Mercure Voronezh Centre which are provided by Accorhotels chain. We are glad, that you have enjoyed your stay at our hotel. We are sorry that you have faced some inconveniences during your stay, but it is pleasure to hear that overall you have only positive emotions. We are absolutely grateful for your review that will help us to improve our service quality as we aspire to provide the service of a highest level for every Guest in our hotel. Evgeny, we wish you only positive travel experience and looking forward to seeing you again! Best regards, Valentina Filippenko, Assistant Front Office Manager.

Very relaxing and quiet and enjoy Torro being next door.

Customer review rating 4.6/5

Charles F. Friends - 07/10/2018 AccorHotels certified review

I enjoy the location and Torro next door and shopping stores close by. I have no problems staying there but all weekend the bar was out of beer.

Dear Charles! We very much appreciate your comments regarding your stay at the Mercure Voronezh Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are glad that you have appreciated location of our hotel and restaurant Torro Grill. We are really sorry that there was no beer at our lobby-bar during your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Assistant FO Manager, Valentina Filippenko.

Excellent stay

Customer review rating 4.6/5

Mikita Families - 14/09/2018 AccorHotels certified review

It was our first time at Mercure and we were amazed by the hotel, facilities, staff, breakfast, pretty much everything. The only thing - parking was full so we had to leave our car on the street.

Dear Mikita! We very much appreciate the highest score and your comments regarding your stay at the Mercure Voronezh Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Mikita, we can offer underground parking to our guests, when outdoor parking is full. You can get your key at the reception desk. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Valentina Filippenko, Assistant FO Manager.

Excellent hôtel et service irréprochable

TripAdvisor rating 4.5/5

Voyage526717 Family - 26/08/2018 TripAdvisor review

For the second time I chose this Hotel during my family stay in Voronezh. Once again I was not disappointed. From the very well educated persons who welcomed us at the reception to the ladies in charge of the breakfast, everything was perfect. I warmly recommend this hotel for any travel purpose.

Dear Guest! We very much appreciate your comments regarding your stay at the Mercure Voronezh Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are also glad, that you have faced only positive emotions during your stay at our hotel. We wish you only positive travel experience and hope your next visit will be as pleasant as the previous one. Best regards, Valentina Filippenko, Assistant Front Office Manager.

Nice comfortable hotel in the centre of town.

Customer review rating 4.6/5

Alan H. Business - 12/08/2018 AccorHotels certified review

Stay for one night whilst in transit to our final detination and the experience was so good i am looking forward to my stay on the return journey.

Dear Alan! We are extremely grateful for such a positive review referring to our hotel. Our primary goal is to comply with the high-class international service standards at Mercure Voronezh Centre which are provided by Accorhotels chain. We are also glad, that you have faced only positive emotions during your stay at our hotel. Looking forward to seeing you again! Best regards, Valentina Filippenko, Assistant Front Office Manager.

I will definitely come back!

Customer review rating 4.6/5

A Couples - 23/07/2018 AccorHotels certified review

I liked everything about this hotel!

Dear Guest! We are extremely grateful for such a positive review referring to our hotel. Our primary goal is to comply with the high-class international service standards at Mercure Voronezh Centre which are provided by Accorhotels chain. We are also glad, that you have faced only positive emotions during your stay at our hotel. Thank you for taking part in our loyalty program Le Club AccorHotels. Looking forward to seeing you again! Best regards, Valentina Filippenko, Assistant Front Office Manager.

Cockroachs

Customer review rating 4.6/5

It M. B. Business - 22/07/2018 AccorHotels certified review

The hotel wasn’t bad, however the arrangement of the plugs is ridiculous, I had a desk without plugs below, not easy for working... my colleague had his room infested with cockroaches and after, once back in Italy, he found 2 of that animals in his luggage, he was at the 8th floor, me at 7th... I had to close the bathroom, remove everything every night, close everything during the day, as I was afraid of finding bad surprises.. however the staff was kind and professional, that the reason for which my rating is not negative,but please make some disinfestaction; Mercure hotels can b. better. Regards

Dear Guest! Thank you for taking the time to tell us about your experience at the Mercure Voronezh Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We can assure you that this were not cockroaches, but seasonal beetles, that sometimes appears in our region when it is too hot. We make disinfection every month in summer, however we will make it way more often. We hope that the inconvenience you faced did not badly influenced your general impression of Mercure Voronezh Centre and that you would give us a chance to make your next stay as pleasant as possible. Best regards, Valentina Filippenko, Assistant Front Office Manager.

I will never visit this hotel again

TripAdvisor rating 4.5/5

igorrunjic Family - 02/07/2018 TripAdvisor review

Crazy receptionist didnt check in my wife, my baby and me!! Because our baby was with separatle own passport and not with certificate of birth!!! It is very ugly situation, so we left hotel and go to RAMADA hotel in Voronezh.

Dear igorrunjic! Thank you for choosing Mercure Voronezh Centre and for the time spent on comments concerning the quality of service provided at our hotel. We are really sorry, that we could not offer you an accommodation in our hotel this time. Our receptionist acted according to Government Decision No. 1085 of 2015 on the provision of hotel services in the territory of the Russian Federation. We must not check in underage citizen of Russia without birth certificate. All offenses against this law can lead to huge fine on the hotel. Unfortunately, we are not in a position to control the observance of this Resolution by other hotels in Russia. We really hope for your understanding. Please allow me to express my sincerest apologies. We wish you only positive travel experience!

A pleasant stay

TripAdvisor rating 4.5/5

Thau Friends getaway - 23/06/2018 TripAdvisor review

All good,all the staff especially in reception desk were very nice,Russian Vietnamese receptionist Rosa,and one spoke good English girl,so helpful & nice,and pretty too.recommend their grill food,so yummy.

Dear Thau! We are extremely grateful for such a positive review referring to our hotel. Our primary goal is to comply with the high-class international service standards at Mercure Voronezh Centre which are provided by Accorhotels chain. That is why your opinion is so important for us! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are glad, that you have faced only positive emotions during your stay at our hotel. Looking forward to seeing you again!

The experince of the stay just met the expectations

Customer review rating 4.6/5

Arseniy G. Business - 17/06/2018 AccorHotels certified review

This was a two night stay, and I got exactly what I needed. The expectation was not exceeded in any point. Small but comfortable room, sufficient wash kit. Breakfast with what is just enough. The only negative surprise - no full-height mirror at the room’s corridor. Only next to bed, so you can’t step back of it.

Dear Arseniy! We are extremely grateful for such a positive review referring to our hotel. Our primary goal is to comply with the high-class international service standards at Mercure Voronezh Centre which are provided by Accorhotels chain. We are glad, that you have faced lots of positive emotions during your stay at our hotel. We hope that the inconvenience you faced did not badly influenced your general impression of Mercure Voronezh Centre. Arseniy, let us also thank you for being a part of our loyalty program Le Club AccorHotels. Looking forward to seeing you again! Best regards, Valentina Filippenko, Assistant Front Office Manager.

Excellent

Customer review rating 4.6/5

Ekaterina Couples - 03/06/2018 AccorHotels certified review

We had great experiences of staying at Mercure Voronezh. The room was nice, not noisy (it seemed we stayed alone at floore), with cute City view. There were all necessary equipment at the room (air blow, small fridge, safe , kettle etc.). Very good breakfast where you can find something special for yourself. Also all stuff in hotel behave professionally and friendly. I recommend to stay there cause you will be absolutely satisfied of your living at such nice place.

Dear Ekaterina, We are extremely grateful for such a positive review referring to our hotel. Our primary goal is to comply with the high-class international service standards at Mercure Voronezh Centre which are provided by Accorhotels chain. We are also glad, that you have faced only positive emotions during your stay at our hotel. Thank you for your kind words related to your room, breakfast and our personnel. Looking forward to seeing you again! Best regards, Nikita Yakubin, Front Office Manager.

This is a comfortable modern hotel in a central location with helpful staff.

Customer review rating 4.6/5

Hjw Business - 01/05/2018 AccorHotels certified review

The rooms are well-designed and spacious with attractive modern decor. Breakfast is good with a variety of food to meet Russian and European tastes. Reception staff are helpful and speak good English.

Dear HJW! We are extremely grateful for such a positive review referring to our hotel. Our primary goal is to comply with the high-class international service standards at Mercure Voronezh Centre which are provided by Accorhotels chain. We are glad that you have appreciated design of our rooms, location of the hotel and breakfast. We are also glad, that you have faced only positive emotions during your stay at our hotel. Looking forward to seeing you again! Best regards, Valentina Filippenko, Assistant Front Office Manager.
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