Novotel London Wembley Hotel 4 stars

TripAdvisor rating 4.5/5 1,678 reviews
Novotel London Wembley
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+ 21 Services
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Hotel extras

  • 3 dedicated meeting rooms accommodating up to 120 guests

  • Elements Restaurant offers a choice of international cuisine

  • On-site leisure facilities, including a purpose-built gym

  • Ideal location next to Wembley Stadium

  • Nearby transport links include Wembley Park Tube Station

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • Pets allowed 20.00 GBP
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
  • Room for hearing impaired guests
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 3 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel London Wembley

5 Olympic Way
Wembley
HA9 0NP
london
united kingdom

Tel: +442080691200

Fax: (+44)208/0691210

Contact email

Check-in from 14h00

Check out up to 12h00

  • TFL :   18,93,92,182,297 Wembley Park

  • UNDERGROUND :   Metropolitan Wembley Park

  • By plane

    CITY AIRPORT At 25km / 15.53 miles

  • By plane

    HEATHROW At 22km / 13.67 miles

  • By plane

    LONDON HEATHROW At 20.12km / 12.5 miles

  • By plane

    LUTON At 26km / 16.16 miles

  • By plane

    LUTON AIRPORT At 48.28km / 30 miles

  • By plane

    STANDSTED At 40km / 24.85 miles

  • By train

    WEMBLEY STADIUM At 1.13km / 0.7 miles

GPS :51.56129, -0.279293

Currently, close to our hotel

Notting Hill Carnival

From 25/08/2019 to 26/08/2019

At 7.5 km

100% Design London

From 18/09/2019 to 21/09/2019

At 8.6 km

The London Chocolate Show

From 13/10/2019 to 15/10/2019

At 8.6 km

Walk in Primrose Hill

From 01/01/2018 to 31/12/2019

At 9.3 km

Bike ride along the canal in Regent's Park

From 01/01/2018 to 31/12/2019

At 9.7 km

Platform 9 3/4 at King's Cross

From 01/01/2018 to 31/12/2019

At 11 km

Tour of Covent Garden, London

From 01/01/2018 to 31/12/2019

At 12 km

White's Club, gentlemen only!

From 01/01/2017 to 31/12/2019

At 17 km

London Diamond League, athletics

From 20/07/2019 to 21/07/2019

At 19 km

Prudential RideLondon Festival

From 03/08/2019 to 04/08/2019

At 19 km

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Superior Room with Queen bed

  • Max. number of persons: ‌2
  • Area: From 27
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Multimedia hub(...)

Superior Twin bedded room

  • Max. number of persons: ‌2
  • Area: From 27
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Multimedia hub(...)

Superior Room with Queen bed and convertible Sofa

  • Max. number of persons: ‌3
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Multimedia hub(...)

Executive room with Queen size bed &convertible sofa

  • Max. number of persons: ‌4
  • Area: From 42
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Nespresso machine(...)

Suite with King size bed and sofa

  • Max. number of persons: ‌4
  • Area: From 61
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Nespresso machine(...)

Our restaurants and bars

RESTAURANT

Type of cuisine: International

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 115 m²

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 90 people

Find out more

Our guest reviews for
Novotel London Wembley

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

7,929 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

1,678 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Fair

TripAdvisor rating 4.5/5

lucasqui Business - 15/07/2019 TripAdvisor review

Not the best Hotel ever. It is really close to the Wembley Stadium, but the quality of the rooms are not very good. The breakfast was ok, but nothing special. The Staff wasn't friendly and The Hotel should be much better.

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel London Wembley. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Cristina

It was as close as staying at home in comfort

Customer review rating 4.5/5

Sudhir M. N. R. Families - 11/07/2019 AccorHotels certified review

Extremely professional and friendly staff and clean hotel. Very comfortable rooms. Easily accessible transport. We had a great time in London and enjoyed our stay at Novotel

Dear Sudhir Malavalli Narayana R. R., We very much appreciate your comments regarding your stay at the Novotel London Wembley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Cristina

Clean convenient hotel friendly staff

Customer review rating 4.5/5

Phil J. Couples - 10/07/2019 AccorHotels certified review

Excellent clean hotel nice staff good breakfast

Dear Philip J., Thank you very much for leaving us your feedback. It was a pleasure to have you with us and we hope to welcome you again soon. Best Regards Cristina

Big room with smaller beds

Customer review rating 4.5/5

L. R. Families - 10/07/2019 AccorHotels certified review

Room is clean but we were offered a disabled guest room which we don’t need. The bathroom is confusing but other than that everything is fine. The beds size are smaller than queen size as it said in website.

Lack of maintenance

Customer review rating 4.5/5

Göran A. Business - 10/07/2019 AccorHotels certified review

My room had several defects: one bed reading lamp not working, the other one flashing like a strobe lamp. UK type wall socket at writing desk could not be used due to a broken pin stuck in the ground hole. Stains on carpet and chair. Shower hose, outer metal hose broken. Window hinges not correctly adjusted. Refrigerator installed without required distances to allow necessary air circulation, resulting in poor cooling capacity.

No problems - a good stay

Customer review rating 4.5/5

Flowerpot F. Couples - 10/07/2019 AccorHotels certified review

We checked into our room and there was a very unpleasant smell in there. Phoned down to reception who immediately found us another room, no quibbling. Great service. Breakfast was lovely. All staff friendly and efficient.

Dear Fiona R., We very much appreciate your comments regarding your stay at the Novotel London Wembley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Cristina

Miss

Customer review rating 4.5/5

Lucy Friends - 10/07/2019 AccorHotels certified review

Lovely

Dear Lucy P., Thank you very much for leaving us such a nice rating! We really appreciate it and look forward to welcome you again soon! Best Regards Cristina

Mital P.

Customer review rating 4.5/5

Mital P. Families - 10/07/2019 AccorHotels certified review

Excellent cannot fault staff amazing and helpful

Dear Mital P., We very much appreciate your comments regarding your stay at the Novotel London Wembley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Cristina

Great location

Customer review rating 4.5/5

Mel Friends - 09/07/2019 AccorHotels certified review

Great location on Wembley Stadium’s doorstep and friendly staff. Suite was spacious and clean.

Dear Melissa N., We very much appreciate your comments regarding your stay at the Novotel London Wembley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Cristina

Quiet, comfortable stay

Customer review rating 4.5/5

Paula A. Couples - 09/07/2019 AccorHotels certified review

Room was very clean and comfortable. Hotel very quiet and staff very efficient. Shower tray is very slippery- be careful!

Dear Paula A., We very much appreciate your comments regarding your stay at the Novotel London Wembley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Cristina

restaurant not the best

Customer review rating 4.5/5

Anonymous Business - 09/07/2019 AccorHotels certified review

I ate in the restaurant on Monday 1st July and there was a workman re-tiling/glueing the floor while we ate. the smell was quite off putting

Dear Paula G., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely Cristina

Not bad, but understaffed in the bar for The Who gig

Customer review rating 4.5/5

Anonymous Friends - 09/07/2019 AccorHotels certified review

The hotel is pleasant and so were the staff. Given the size of the event (The Who) at Wembley, I would have thought that there would be more staff on the bar...big queues and slow service. The other slight gripe is charging for the water in the rooms. Most other hotels provide this for free, and at 2.75 a go, it's a bit stingy. It's the little things that make for a good experience, and things like complimentary water in the fridge make a difference, like decent coffee, comfy beds and a good power shower.

Dear Mike H., We very much appreciate your comments regarding your stay at the Novotel London Wembley. I am pleased to hear that your overall experience in Novotel London Wembley was good. It is our biggest reward. Also, thank you for sharing with us your concerns regarding your bar experience. Please be informed that due to the hotel location, our bar tends to be busy occasionally when there are events taking place in Wembley Stadium or Wembley Arena. However I can guarantee you that our staff is fully trained in order to cope with the large amount of guests to be served. Also, we have our internal security on site in order to guarantee the safety of our guests at all times. I am sorry if the crowded environment has caused you any inconvenience; please accept my sincere apologies for this. We very much appreciate your feedback and hope to see you again soon. Best Regards Cristina

Rude punctuation from staff

Customer review rating 4.5/5

Alexander P. Solo - 09/07/2019 AccorHotels certified review

I found the miss handling of my payment was unprofessional. Though some staff were friendly about it, and after already checking in, I found the situation and confusion of payment very unprofessional. One saying my card was declined, the other saying I had to pay by another method. Even though using the card with chip and pin worked in the end. I won’t be staying with you again!

Dear Alexander P., Thank you for taking the time to tell us about your experience at the Novotel London Wembley. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Cristina

Mrs

Customer review rating 4.5/5

Kim N. Couples - 09/07/2019 AccorHotels certified review

Very Good

Dear Kim N., We very much appreciate your comments regarding your stay at the Novotel London Wembley. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely Cristina

What was needed

Customer review rating 4.5/5

Carolann D. Friends - 09/07/2019 AccorHotels certified review

Good location to Wembley Stadium which is what we needed. Booking wasn’t the easiest but it all worked out!

Dear Carolann D., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely Cristina

First stay

Customer review rating 4.5/5

Jo R. Couples - 08/07/2019 AccorHotels certified review

One night stay as an excellent location for Wembley, typically very busy as sold out concert on that day. Wait for breakfast but as you would expect over the weekend, breakfast was good quality and well stocked. Booked a suite, but was moved to executive room as they’d over booked. Complementary voucher for up to £40 for food and non-alcoholic drink as a result. Slight issue with the bill but sorted without any problem

Dear Joanne R., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely Cristina

Satisfactory

Customer review rating 4.5/5

Ml Business - 08/07/2019 AccorHotels certified review

The hotel is at a nice location for my trip purpose. The bed is very comfy. The TV channels had a constant disruption, as I have been informed not only in my room, but with the rest of my companion as well. The morning routine for taking the guests to a table seems nice, but it is not well thought of and I had to queue every morning, because only one person was taking the room number and trying to find you a table. If you are in a hurry, as I was and was seeing the rest of the group I was travelling with, I had to wait for a number of people before me being served.

Dear Chedomira Lyudmilova L., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely Cristina

Nice comfortable stay

Customer review rating 4.5/5

Anonymous Couples - 08/07/2019 AccorHotels certified review

Room was nice (had to wipe the toilet seat over again mind), reception were a little hazy with the information, had to keep asking questions like 'do we need to register our car and what room are we in!' Breakfast was very nice, had to ask for coffee twice as we seemed to have been forgotten but good otherwise. Overall though a nice stay and very good location for what we needed.

Dear Emma T., We very much appreciate your comments regarding your stay at the Novotel London Wembley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Cristina

Pleasant

Customer review rating 4.5/5

Kenny D. Couples - 08/07/2019 AccorHotels certified review

Very pleasant and relaxing stay. Clean and modern facilities throughout with the usual high standards from the Accor Group.

Dear Kenny D., We very much appreciate your comments regarding your stay at the Novotel London Wembley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Cristina

Charged twice!!

Customer review rating 4.5/5

K. Friends - 08/07/2019 AccorHotels certified review

I have been charged twice for the room. Once through booking.com and then at the hotel

Dear Johan K., Thank you for taking the time to tell us about your experience at the Novotel London Wembley. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. The front office manager release the money from the deposit. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Cristina
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