Hotel - Sofitel Berlin Kurfurstendamm
Sofitel Hotel Sofitel Hotel

Sofitel Berlin Kurfurstendamm Hotel

4.5/5 3,286 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking
    • Well-lit parking
  • Wheelchair access
  • Pets allowed 22  EUR
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • AIRPORT TEGEL
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Overnight shoe shine
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna
  • Bicycles rental

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 21 meeting room(s)
  • Congress center
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Our rooms

  • 311 rooms
  • 296 non-smoking rooms
  • 15 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Radio in bathroom
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Pay per view channel(s)
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Microwave in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating 7,276 reviews

Our guest reviews for Sofitel Berlin Kurfurstendamm

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 3,286 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Families - 12/01/2019 AccorHotels certified review

Great overall experience. Staff was very helpful and room was excellent. Great shower!

Randi H. F. Families - 12/01/2019 AccorHotels certified review
« Earlier always satisfied, but this time not so good. »

Dissatisfied with the reception, had to wait till 15:30 to get the room. And then our suitcases were missing, they explained that they were brought to another room, but they should be retrieved at once. Still no suitcases after 30 minutes, a reminder to the reception, but it took 10 minutes more before we got uor suitcases.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms H., We very much appreciate your comments regarding your stay at Sofitel Berlin Kurfürstendamm. Please accept my sincere apologies for the missing luggage. I absolutely understand your disappointment and we will review the process in order to avoid those issues in the future. Again - I am very sorry. Ms H., thank you again for sharing your experience with us. We hope you will give us a second chance to show that we can do better. For any further questions or wishes please do not hesitate to contact me directly at any time. Sincerely, Katrin Schäfer Guest Relations & Club Manager Sofitel Berlin Kurfürstendamm ka… Tel : +4… 7991 Fax : +4… 99 Augsburger Straße 41 10789 Berlin, Germany www.sofitel.com

Nikos P. Families - 11/01/2019 AccorHotels certified review
« Wonderful »

Luxurious hotel with professional and very friendly staff. The location is convenient.

Martin B. Couples - 09/01/2019 AccorHotels certified review

Very nice as always. Except... someone going thru our belongings and stealing $300

Arthur Families - 09/01/2019 AccorHotels certified review
« Excellent stay »

We had a great time in Berlin. Beautiful hotel on a good location. Very friendly staff. Rooms are clean and well equipped. The beds are soft and very comfortable. Modern bathrooms with bad and a separate rain shower. Breakfast is excellent in comparison to other Sofitel hotels like in Brussel and Strasbourg. The only negative point: noise of renovation after check-in time.

Anonymous Business - 09/01/2019 AccorHotels certified review
« Very good »

All was great. I was just missing little things like asking for water every day. Sometimes staff walked in my room, without knocking.

Anonymous Business - 08/01/2019 AccorHotels certified review
« Relaxing experience »

The hotel was very nice. The fact that they have an executive lounge was a good bonus. The only thing I would comment on (and the reason I am giving a 9 instead of 10) is that, even though I had paid for the stay in advance, at the reception I was asked to pay a 2nd time (can happen). I sorted it out by telling them I have already paid but the next morning, I still got my credit card charged, which bothers a little bit. Otherwise staff was friendly and helpful.

Neil D. Solo - 04/01/2019 AccorHotels certified review
« Good stay »

Impossible to book direct with hotel directly as website said fully booked so had to use online travel agent where I could book. Told front desk issue when checking in and was told it was strange as there was availability so consequently missed out on Accor points so not happy being a silver card holder. Staff polite at all times and too. Was clean and comfortable. Welcome plate of fresh fruit was appreciated which I found in the room. Went to breakfast which was a good choice and lots of healthy options. A good located hotel with professional staff

Sinikka J. Couples - 03/01/2019 AccorHotels certified review
« Small things matter »

I and my husband stayed over Christmas and New Year, 10 nights. The overall experience was very good. Upon arrival we were widely introduced services including VIP Lounge. But... on the fourth day we decided to visit 11th floor Lounge, but we had no access to that floor. I thought no problem, I go straight away to reception to fix it. I gave key pocket with cards to receptionist and told him about the problem. First he asked my name, after a while he asked me to show my ID Card, which I did not have with me. I said that I only have in my wallet Le Club Platinum Card and I gave it to him. He examined carefully his computer, at last he activated the cards. However before giving them back to me, he still had one question for me - he asked my birthday. I felt myself very uncomfortable at front desk - like I am trying to cheat someone. I cannot imagine that this is the normal procedure in cases like mine. I may also have a problem to get back the amount for extras blocked from my bank account instead of credit card. But let´s see...

Nina Couples - 03/01/2019 AccorHotels certified review
« Guaranteed high-class stay with some mini hicups »

The hotel was top-notch what comes to interior and the friendliness and service-mind of the reception. We got even upgrade stay as my husband had his birthday during our stay, and the hotel also provided us with a small cake. Superb! We utilized the fitness room - really nice. The restaurants we did not test, but anyways everything was really nice, and room likely the most quiet I have ever stayed in. The only small minuses were that the cleaning lady forgot to refill our nespresso coffee box, and we needed to call to room service (which took quite long). Also, the battery of our remote control had ran out, and despite of our call, we got no assistance until my husband went down to the reception. Also, there were former quest's or cleaning lady's hair bands in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Rantii, We very much appreciate your comments regarding your stay at Sofitel Berlin Kurfürstendamm. It is always a pleasure to receive positive feedback. We will share your positive review with our team and I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the lack of service at housekeeping and luggage service I do apologize. Please be ensured that we have already discussed this with the responsible department heads. Mrs Rantii, thank you again for sharing your experience with us. We hope your next visit will be as pleasant as the previous one. For any further questions or wishes please do not hesitate to contact me at any time. Sincerely, Katrin Schäfer Guest Relations & Club Manager Sofitel Berlin Kurfürstendamm ka… Tel : +4… 7991 Fax : +4… 99 Augsburger Straße 41 10789 Berlin, Germany www.sofitel.com

Family - 02/01/2019 TripAdvisor review
« A great experience »

The staff was very kind, helpful and always smiling. Very spacious, spotless rooms, excellent sleep quality and amazing bathroom. Excellent location and the cleanest hotel I have ever stayed in. Great value for money. I would definitely recommend it.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Papadopoulouro, Thank you very much for your positive feedback about your recent stay with us and your kind compliments, especially your words about housekeeping - we will share it with our entire team. Papadopoulouro, it was a great pleasure to have you here as our guest, thank you for recommending us. We are looking forward to welcoming you back here in the hopefully not too distant future! Kindest regards, Stefan Winistörfer General Manager

esmirnov1 Family - 31/12/2018 TripAdvisor review
« Excellent stay! »

It was our second stay at this great, lovely hotel in the very heart of the western part of the city of Berlin. And everything from the arrival and greetings by the reception staff to the quick and efficient check-out was very smooth and friendly. All in all, this is an exceptional property with very big luxurious rooms, location that could not be better for those who love that part of the city around Kurfürstendamm (which itself is a paradise for shopping lovers) with its charming places like Savignyplatz with plenty of good restaurants (most Italian), and with wonderful and friendly staff. Next time when I am in Berlin, I would definitely stay there again!

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour esmirnov1, Thank you very much for your positive review about your second stay with us and your kind compliments. We will share it with our entire team. Esmirnov1, it was a great pleasure to have you here as our guest and we are looking forward to welcoming you back here in the hopefully not too distant future! Kindest regards, Stefan Winistörfer General Manager

Anonymous Families - 30/12/2018 AccorHotels certified review
« As expected »

Stay was ok, what is still disturbing is that my Accor number still was not saved under my account. Only by checking with frontdesk I realized that I reached silver status within 10 month

Loic Couples - 30/12/2018 AccorHotels certified review
« A nice hotel despite a very bad time at checkout »

Nice hotel and friendly staff - especially the VIP lounge experience. We had initially paid for 4 nights in a luxury room - and were upgraded into a premium luxury room when we arrived: nice room but not so much of a view and we agreed to pay 80 EUR extra per day to be moved to the 11th floor with access to the lounge and a much better view - which was very handy as being injured i had great difficulties to walk. However i experienced a problem at check out when the receptionnist - Khaled Alayoub - asked me to pay an extra 40 EUR in the bill - claiming that the amount that was paid on 5/10 when I did my booking online was only 321 EUR - when the total price was initially 361 EUR - while 40 EUR were paid using 2000 of my Accor points. I tried to explain him for several minutes while he did not want to hear anything. My wife was waiting in the taxi that was going to take us at the airport and we decided to leave the hotel with a bitter feeling as we felt being cheated and somewhat robbed by a dishonest employee and that is certainly not a way to handle customer. I am myself, the CEO of an insurance company and would not accept my staff to behave this way - when a customer explains that you make a mistake, being stubborn is the worst attitude ever. I think the person that was handling my case that day was very young and i think/hope he will get better with time and experience. In any case I am waiting to be at the minimum either: - recredited of my 40 EUR - recredited of my 2000 Accor points Best regards, Loic L.

Banedikt G. Couples - 29/12/2018 AccorHotels certified review
« Room for improvement »

Cold welcoming at front desk and at club lounge. Smoking room assigned, even though my profile states „non smoking“

Troels Couples - 27/12/2018 AccorHotels certified review
« Friendly staff all over the hotel »

Thank you to all staff in the club lounge. We had a great time in your company

A. S. Families - 27/12/2018 AccorHotels certified review
« Excellent, as usual! »

It was our second stay at this great, lovely hotel in the very heart of the western part of the city of Berlin. And everything from the arrival and greeting by the reception staff to the quick and efficient check-out was very smooth and friendly. All in all, this is an exceptional property with very big luxurious rooms, location that could not be better for those who love that part of the city around Kurfürstendamm (which itself is a paradise for shopping lovers) with its charming places like Savignyplatz with plenty of good restaurants (most Italian), and with wonderful and friendly staff. Next time when I am in Berlin, I would definitely stay there again!

Family - 27/12/2018 TripAdvisor review
« Great hotel! »

Great styling fantastic location just outside centre of city all within walking distance.The staff in all areas of the hotel from the reception to the dining room were all very friendly and very helpful! Couldn't of asked for more! The rooms were modern, fully equipped, and cleaned every day,very comfortable beds. Had a very comfortable and pleasant stay. Highly recommend...

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour rasa1311, Thank you very much for your positive review and your kind compliments. We will share it with our entire team. We very much appreciate that you felt very comfortable and that you enjoyed your stay. Thank you for highly recommending us. It was a great pleasure to have you here as our guest and we are looking forward to welcoming you back here in the hopefully not too distant future. Kindest regards, Stefan Winistörfer General Manager

Itamar S. Couples - 25/12/2018 AccorHotels certified review

hi the breakfast was not very big we look about things that are in other hotels and not find

Craig Families - 24/12/2018 AccorHotels certified review
« Fabulous »

This was a family stay with our Son and Daughter. We all had a wonderful time in Berlin and a big thanks the the reception staff and concierge staff for making our stay even better than we expected. Nicolas and Tony were really helpful and accomodating to our needs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Craig M., We very much appreciate your comments regarding your stay with your family at Sofitel Berlin Kurfürstendamm. It is always a pleasure to receive positive feedback. We will gladly share your positive review and your compliments especially about our concierge and front office colleagues with our entire team. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Mr M., thank you again for sharing your experience with us. We hope your next visit will be as pleasant as the previous one. For any further questions or wishes please do not hesitate to contact our Guest Relations Manager Katrin Schäfer under 0049 30… 7991 – she will be delighted to assist you. Sincerely, Miriam Velagic Personal Assistant/ Executive Secretary Sofitel Berlin Kurfürstendamm mi… Tel : +49 30… 1501 Fax : +49 30… 1503 Augsburger Straße 41 10789 Berlin, Germany www.sofitel.com

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