Mercure Melbourne Therry Street 4 stars

TripAdvisor rating 3.5/5 538 reviews
Mercure Melbourne Therry Street
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Room 1

Number of guests
Children's age
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Hotel extras

Please note that construction in Melbourne is at an all-time high and there is work in our area. All our rooms are double-glazed which ensures the disruption to our guests stay is kept to a minimum.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
Catering
  • Breakfast
  • 1 restaurant(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Melbourne Therry Street

43 Therry Street
Victoria
3000
melbourne
australia

Tel: +61396376666

Fax: (+61)3/96376677

Contact email

Check-in from 14h00

Check out up to 11h00

  • Free Tram Zone :   19, 57, 59 Queen Victoria Markets

  • By plane

    AVALON AIRPORT At 56km / 34.8 miles

  • By plane

    MELBOURNE TULLAMARINE At 22km / 13.67 miles

  • By plane

    TULLAMARINE AIRPORT At 21km / 13.05 miles

  • By train

    FLINDERS STREET At 2km / 1.24 miles

  • By train

    MELBOURNE CENTRAL At 0.5km / 0.31 miles

  • By train

    SOUTHERN CROSS At 2.2km / 1.37 miles

GPS :-37.807001, 144.960461

Our accommodations

The hotel offers 79 refurbished studio rooms with fully equipped kitchenettes that includes 2 hotplate stoves, microwave, fridge, crockery, cutlery, working desk, en-suite bathrooms and complimentary WiFi . Perfect for business and leisure travellers.

Studio 1 Queen Bed

  • Max. number of persons: 3
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products

Twin Studio 2 Single Beds

  • Max. number of persons: 2
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products

Privilege Studio 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Bathrobe

Our restaurants and bars

RESTAURANT ON LEVEL NINE

Type of cuisine: Cafe

The restaurant is open from 6:30am to 10:30am weekdays and 7:00am to 10:30am weekends with Room Service served 5:00pm to 10:30pm.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 25

  • Maximum capacity: 35 people

Find out more

Our guest reviews for
Mercure Melbourne Therry Street

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

2,766 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

538 reviews

Below average, not what I expect fro the Accor group

Customer review rating 4.1/5

Tracy Business - 11/08/2019 AccorHotels review

Very disappointed, the whole place was unclean, a lot of unsavoury people living in the upper levels, loud noises all night every night, people yelling abuse in the hallways outside our room, when we complained to reception they never gave us an update if they had checked on the noise, we had trouble sleeping every night due to the extremely loud banging all night every night, the bathroom dirty, towels not replenished, my business partner and I felt very unsafe staying there. It was no where near the standard I expected from the Mecure Brand

Customer review rating 4.1/5

C. Business - 10/08/2019 AccorHotels review

VERY PLEASANT

Great location

Customer review rating 4.1/5

Tracey H. Couples - 09/08/2019 AccorHotels review

The room and amenities were excellent although I did find the bed uncomfortable. The breakfast was ok but had been standing in warmers for a long time so were not particularly hot. One bonus was the host of the breakfast provisions got the chef to make me fresh poached eggs which were lovely.

Mercure @ Therry St

Customer review rating 4.1/5

Yousef Couples - 09/08/2019 AccorHotels review

Cheerful, Friendly and Helpful front desk and Housekeeping staff.

Dear Muhammad Yousef Y., We very much appreciate your comments regarding your stay at the Mercure Melbourne Therry Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joe Duty Manager

Comfortable stay

Customer review rating 4.1/5

Mitchell Business - 07/08/2019 AccorHotels review

Stay was comfortable

Ignore

Customer review rating 4.1/5

Su Couples - 07/08/2019 AccorHotels review

Feel that Receptionist woman purposefully ignore us regarding early check in. She has very poor customer service! And buffet breakfast is so bad too.

Dear Su Su, Thank you for taking the time to tell us about your experience at Mercure Melbourne Therry Street. Once again, I am terribly sorry for what you have experienced during your stay. At Mercure, guests are the heart of everything we do. Therefore, your feedback is very important to us as it assists us in improving the quality of our customer services. Thank you again for your feedback. It is our hope that we can have another opportunity to welcome you back to re-experience Mercure Therry Street and everything it has to offer Sincerely, Samuel Sun General Manager

Bit tricky to find

Customer review rating 4.1/5

Steve Business - 06/08/2019 AccorHotels review

Unless you know where to go this hotel can be a bit difficult to find but it is still up to the Mecure standard

Customer review rating 4.1/5

Bev Solo - 06/08/2019 AccorHotels review

Very comfortable room. Good in house service.

Enjoyable stay in well located hotel

Customer review rating 4.1/5

Marc Friends - 06/08/2019 AccorHotels review

The hotel provided good friendly service, well located, very comfortable room

Nice stay.

Customer review rating 4.1/5

Anonymous Couples - 06/08/2019 AccorHotels review

We had a good stay in Mercure Therry Street. Best location and easy access to get Sky bus. The staff was really helpful, esp Winney at the front office.

A good stay in Melbourne

Customer review rating 4.1/5

Robw Families - 05/08/2019 AccorHotels review

Overall a good experience at the hotel. Room was clean, beds comfortable and breakfast was good. Nice that there is an ice machine and onsite laundry facilities. It is also a very short walk to the queen Vic market and is situated in the free tram zone. Only thing I would improve is adding a black out blind to the window as I found it hard to completely darken the room as the curtains didn’t fully close.

Customer review rating 4.1/5

Nio S. Families - 04/08/2019 AccorHotels review

Good ,

Great value for money

Customer review rating 4.1/5

Miguel Families - 04/08/2019 AccorHotels review

.

Convenient and clean. Very friendly staff.

Customer review rating 4.1/5

Alison Couples - 04/08/2019 AccorHotels review

I provided my Accor loyalty number (as my reservation was booked via Travel Agent). Number was registered by staff, but advised system was blocking it due to Travel Agent booking. If this is the case, I will not utilise Accor Hotels if another loyalty program doesn't have an issue with way hotel is booked. Interesting layout of rooms - long walk from lifts to our room, but meant it was quiet, even if the corridors were somewhat cold in mid winter. Cramped reception/lobby space, but very friendly reception staff. Pick up/drop off area at front entrance not clearly available/signposted. Toilet right behind door, and had to be careful when using if other person needed to come in (or not know other person was in there.. Very convenient for activities we needed to attend in the area.

More than adequate given the price point

Customer review rating 4.1/5

Katherine W. Business - 02/08/2019 AccorHotels review

Comfortable. Great location. Very central

Extremely comfortable trip

Customer review rating 4.1/5

Cecilia Business - 02/08/2019 AccorHotels review

Always fantastic. I keep coming to stay here because rooms are comfortable, clean and very well located in Melbourne CBD. The staff is also amazing, very kind, polite, helpful and happy.

Value

Customer review rating 4.1/5

Lisa Couples - 02/08/2019 AccorHotels review

Promotional offer in the heart of Melbourne with breakfast included. Small room. Only one low lounge chair and a desk chair. I have no mobility problems but the chair was too low to get out of comfortably. The room was clean. 2 minor cleanliness issues. There was toothpaste in one of the glasses in the bathroom and the the sheer curtains had not been washed for a long time. You could smell the dust. Overall, considering the location of the hotel and breakfast was included, it was great value for money for those wanting a short city stay on a budget.

Different from other mecure hotels

Customer review rating 4.1/5

Shantay R. Friends - 02/08/2019 AccorHotels review

The food was basic compared to sydney mecure i enjoyed my stay in sydney but in melbourne not great rooms are untidy the tiles are dirty and filthy the food was overcooked and minimal to choose from. And there was no pillow selection thw bed also uncomfortable as well

Dear Verona r. Thank you for taking the time to tell us about your experience at Mercure Melbourne Therry Street. I am sorry to read that it was only an average stay, and the quality and options of food and beverage were below your expectations, let alone a not-so-clean room. Please accept my heartfelt apologies and rest assured that all issues raised have been passed on and dealt with the department heads and team members involved directly. At Mercure, guests are the heart of everything we do. Therefore, your feedback is very important to us as it assists us in improving our overall customer services quality Once again, we apologise for not being able to deliver a satisfactory stay. Sincerely, Samuel Sun General Manager

Basic

Customer review rating 4.1/5

T C. Business - 31/07/2019 AccorHotels review

The entrance is very unappealing felt almost unsafe. The staff not very interested and one was pretty racist to Asian customers. Rooms were ok a bit noisy and bathroom very basic and a bit unclean

Dear Tamsin, Thank you for taking the time to tell us about your experience at Mercure Melbourne Therry Street. I am sorry to read that you found our entrance was unwelcoming and unappealing, and your rest was disturbed by the noise coming from nearby rooms, let alone a bit unclean bathroom. I will share your comment about services observed and received to the entire team personally and urge them to improve in order to prevent future recurrence. Meanwhile please allow me to express my apologies for not being able to provide a welcoming environment and comfortable accommodation during your stay. At Mercure, guests are the heart of everything we do. Therefore, guests’ feedback is very important to us as it assists us in improving our overall customer services quality. Thank you again for your feedback. It is our hope that we can have another opportunity to welcome you back to re-experience Mercure Therry Street and everything it has to offer Sincerely, Samuel Sun General Manager

Excellent stay!

Customer review rating 4.1/5

Anonymous Friends - 30/07/2019 AccorHotels review

Had a great stay. Booked on Scoopon so excellent value for money! Checked in after 6pm, the person who helped us check in was lovely and very friendly. Nice breakfast and the staff was nice there too. Would stay again :)

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