Park Hôtel Grenoble-MGallery 4 stars

TripAdvisor rating 4.5/5 518 reviews
Park Hôtel Grenoble-MGallery
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Hotel extras

  • Timeless elegance

  • Sophisticated cocktails

  • Indulgence and complete relaxation

  • "Le Zèbre" bar lounge serves cocktails and a selection of wines. Creative room service menu

  • 2 meeting rooms, Le Mistral and Le Berlioz, with modern equipment

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 16.00 EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Airport shuttle
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Leisure and activities
  • Babysitting on request
Business services
  • 1 meeting room(s)
  • Copy/print service available

Hotel location

Park Hôtel Grenoble-MGallery

10 Place Paul Mistral
38000
grenoble
france

Tel: +33476858123

Fax: (+33)4/76464988

Contact email

Check-in from 15h00

Check out up to 12h00

  • A48 :   A OU C CHAVANT

  • By plane

    GRENOBLE AND ISERE At 47.5km / 29.52 miles - Shuttle paying

  • By plane

    LYON SAINT EXUPERY At 94.6km / 58.78 miles - Shuttle paying

  • By train

    GARE SNCF At 2.7km / 1.68 miles

GPS :45.184093, 5.732935

Currently, close to our hotel

Eté Oh! Parc

From 07/07/2019 to 25/08/2019

At 499 m

Our accommodations

CLASSIC ROOM, 1 double bed, city views

  • Max. number of persons: ‌2
  • Area: From 24
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 1 queen size bed, city views

  • Max. number of persons: ‌2
  • Area: From 35
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

CLASSIC ROOM, 1 Single Size Bed, City Views

  • Max. number of persons: ‌1
  • Area: From 19
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities(...)

SUITE WITH 1 KING SIZE BED, 1 LOUNGE AND COURTYARD VIEW

  • Max. number of persons: ‌2
  • Area: From 45
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Our restaurants and bars

LE ZÈBRE

Photo non contractuelle / Strictly non binding

The Lounge Bar offers views of the park in a contemporary and original setting. Come and discover a whole collection of distant and unique objects. A creative menu with a selection of wines and cocktails will also tantalize your taste buds.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 60 m²

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 48 people

Find out more

Our guest reviews for
Park Hôtel Grenoble-MGallery

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

1,425 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

518 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

EXCELLENT STAY EXCEPT FOR THE 'MGALLERY' BREAKFAST

Customer review rating 4.5/5

Jih Couples - 08/07/2019 AccorHotels certified review

Excellent 'upgrade' to a 'Superior' room; tasteful room furnishings and a good view of the park. All reception staff courteous and efficient during our three(3) night stay. The barman M. Yoann REMY very knowledgeable on wines. M; John ..... gave an excellent service by changing some broken room lights, and, was of very good humor and assistance in the breakfast room. However, the standard/quality of the 'MGALLERY' breakfast for €19,00 per person was well [well!] below the standard of the 'MGALLERY' hotels in Palermo, Naples, Prague, Châtelaillon Plage ++++! Apart from the excellent smoked salmon [unfortunately a rupture of stock on the last day of our three(3) night stay], plus special butter and yoghourts, the breakfast selection lacked many items; muesli, multi-cereal bread [not rolls], bio milk products, real expresso coffee [not from an IBIS hotel type coffee machine] without having to ask, and, other basic necessities! Even fried eggs and omelettes were supposed to be a supplement until I complained!

Dear Mr. H., We thank you for your comment after your stay cheznous. We are pleased that you enjoyed your upgrade and the decor of our hotel. The entire hotel team, including Yoann and John, is really pleased to hear that she has provided you with quality service to make your weekend as enjoyable as possible !!! We have taken into account your remarks about breakfast. In the hope of welcoming you again, we beg you to believe, Dear Mr. H., in expressing our best feelings. Best regards, Marc ISOARDI Sales manager Park Hotel Grenoble - MGallery **** «Book Online, Best Rate Guaranteed»

Very friendly and customer focused staff.

Customer review rating 4.5/5

F. Couples - 06/07/2019 AccorHotels certified review

Everything was excellent except for the AC not working. This took our experience down as it w as s ver hot in Grenoble.

Hello Madam and Mr F., We thank you for taking the time to write to us after your stay with us. We are sorry that the air conditioning was not working the day of your visit and we ask you to accept our sincerest apologies. Desiring to offer you the best quality of service for your stays; therefore, your opinion is very valuable. Be assured that the necessary measures will be implemented to repair this air conditioning. We hope yesterday's night was more enjoyable !!! Once again, we thank you for your comments. We beg you to believe, Madam and Mr F., in the expression of our best feelings. Best regards, Marc ISOARDI Sales Manager Park Hotel Grenoble - MGallery ****

Excellent hotel with nearly perfect service

Customer review rating 4.5/5

Olaf W. Business - 01/07/2019 AccorHotels certified review

Very nice rooms, with classic, tasteful and extremely functional arrangements. Excellent breakfast with handmade fruitsalad, best ingrediants and only few potential to improve (honey from Grenoble area would be nice and food with less package material, e.g.: the cereals in small bags add plastic waste.) Missing due to location: Terrasse to sit outside. Perfect: Silent and poerful air condition

Hello Mr. W., We thank you for taking the time to share your opinion. We hope to see you very soon! Please accept, Mr W., our best regards. Best regards, Marc ISOARDI Sales Manager Park Hotel Grenoble MGallery by Sofitel ****

Good 4 star hotels

Customer review rating 4.5/5

George M. Couples - 20/05/2019 AccorHotels certified review

Stayed at Park Hotel from 15 to 18th May. Hotel is about 850 m from Place Victor Hugo, Grenoble s city center. The location is not good, as there is nothing interesting in the neighborhood. Check in was OK. Booked and received the only hotel’s suite, no upgrade. No need to present a credit card for guarantee of stay. There is a park in front of the hotel. The king size bed is 2 single beds joined ,1,80 X 2,00 m. Sheets, shower and face towels are thin, not soft. Strange light interruptors , there are 2 general ones that turn off ALL lights, but no indications. Shower OK, water pressure too. There is no restaurants in the hotel Room service is ONLY from 19h to 22h, limited suggestions on the menu. Air conditioning DOES NOT woark, had to sleep with the window open. Did not have breakfast in the hotel. An special mention to the woman that made our room for the 3 nights, Mrs. Cristina.

Room quiet and very comfortable

Customer review rating 4.5/5

Robert F. Couples - 25/04/2019 AccorHotels certified review

Delightful

Hello Mr. f., We thank you for taking the time to share your opinion. We hope to see you very soon! Please accept, Mr f., our best regards. Best regards, Marc ISOARDI Sales Manager Park Hotel Grenoble MGallery by Sofitel ****

Very good quality hotel

Customer review rating 4.5/5

John C. Business - 01/03/2019 AccorHotels certified review

Relaxed, superior hotel

Dear M. C., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marc ISOARDI Sales Manager Park Hotel Grenoble MGallery by Sofitel **** «Book Online, Best Rate Guaranteed»

Comfortable, friendly staff

Customer review rating 4.5/5

Christopher Families - 10/02/2019 AccorHotels certified review

All too brief since we were on our way to the ski slopes and arrived late... but excellent accommodation, a cosy lounge and a fine breakfzst

Hello Mr. C., Thank you for the great review you have left on our hotel! We are delighted that you enjoyed your stay so much. Can you do us the favor to copy your superb opinion on the site Tripadvisor to the following link: www.tripadvisor.fr/Reviewit and indicate Park Hotel Grenoble MGallery by Sofitel in the search. We thank you in advance and we hope to see you again very soon. Please accept, Mr C., our best regards. Best regards, Marc ISOARDI Sales Manager Park Hotel Grenoble MGallery by Sofitel ****

Breakfast Poor

Customer review rating 4.5/5

Rodele H. Families - 31/12/2018 AccorHotels certified review

Scrambled eggs appeared to be made from powder, bacon sinking in fat and hot items were nearly cold. No fresh fruit or berries. Cappuccino (top right button) came out tasting like something sweet - didn’t taste like coffee. Bread was only processed out of a packet - unlike normal good French bread.

Hello Mr. H., We thank you for taking the time to write to us after your stay with us. We are sorry that the breakfast delivery did not live up to your expectations, and we ask you to accept our sincerest apologies. Desiring to offer you the best quality of service for your stays; therefore, your opinion is very valuable. Be assured that the necessary measures will be implemented to improve the quality of this service mentioned. Once again, we thank you for your comments and hope to keep your confidence during a future stay. The whole team of the hotel wishes you a happy new year 2019 !!! Looking forward to welcoming you soon, we beg you to believe, Mr H., in expressing our best feelings. Very cordially, Marc ISOARDI Sales Manager Park Hotel Grenoble MGallery by Sofitel ****

Your hotel provide a pleasant experience from entry upon arriving finely appointed chamber and great breakfast.

Customer review rating 4.5/5

Rick R. Business - 20/12/2018 AccorHotels certified review

The staff members were friendly and assisted me as needed. The hotel is finely appointed. Breakfast was diverse in the offerings and delicious. I highly commend this hote.

Hello Mr. R., We thank you for the great review you have left on our hotel! We are delighted that you enjoyed your stay so much. Can you do us the favor to copy your superb opinion on the site Tripadvisor to the following link: www.tripadvisor.fr/Reviewit and indicate Park Hotel Grenoble MGallery by Sofitel in the search. We thank you in advance and we hope to see you again very soon. Accept, Mr R., our best regards. Very cordially, Marc ISOARDI Sales Manager Park Hotel Grenoble MGallery by Sofitel ****

Lazy romantic escape

Customer review rating 4.5/5

Niel H. Couples - 20/12/2018 AccorHotels certified review

A small break without having to do anything except check-in and check-out. A few signatures and everything was perfect. The food, all be it a short menu, is excellent, with a nice bottle of Croze Hermitage to wash everything down.

Great location, huge rooms, great staff!

Customer review rating 4.5/5

Faith M. Friends - 10/12/2018 AccorHotels certified review

Great experience. Huge room, excellent breakfast, good location, tremendous staff. What's not to like?! (oooh, very minor thing: really, really, really need brighter light bulbs for reading--though virtually all hotels do!)

Hello Mrs. M., We thank you for the great review you have left on our hotel! We are delighted that you enjoyed your stay so much. Can you do us the favor to copy your superb opinion on the site Tripadvisor to the following link: www.tripadvisor.fr/Reviewit and indicate Park Hotel Grenoble MGallery by Sofitel in the search. We thank you in advance and we hope to see you again very soon. Please accept, Mrs M., our best regards. Very cordially, Marc ISOARDI Sales Manager Park Hotel Grenoble MGallery by Sofitel****

Poor service. Poor sleep.

Customer review rating 4.5/5

K B. Business - 19/11/2018 AccorHotels certified review

Pros: • Excellent storage and luggage rack/bench. • Extremely clean. Not a single issue with cleanliness. And that is very different. • Loved linens and drapes. The drapes were very heavy and overlapped, blocking the light extremely well. Cons: • We had to go to the front desk numerous times if we needed anything, as the phone was not working when we checked in. • We had to ask about the phone the day after check in, because the night clerk did not leave a note for the day person. Nor did the gentleman who came to our room to try to fix it that night. • Since the phone was not charging, the “engineer”, when he arrived in the afternoon after our check in, just switched the outlet it was inserted into with my husband’s laptop. So the phone charged, but not the laptop, because they moved it to the non-working outlet. We were told it worked fine. They never fixed it. Every day, my husband had to crawl under the desk (there were not enough outlets and the desk had no connectivity) to plug in his computer. • No full length mirror as advertised for women. • No peep hole in door. Especially unsafe for women, whom they are catering to per M Gallery. • Kept having to ask for same thing like necessary linens over and over when we checked in, as well as the next day as we needed to set up the sofa bed. • They delivered something and double locked our door so I couldn’t get in and had to go back downstairs to have someone unlock it. • The light in the toilet closet is on a motion sensor and goes off very quickly. Even when you are urinating. Having a toilet light on a motion sensor is extremely sleep-unfriendly. It is very bright, so when you void before sleep you are in bright light. And then if you need to void in the middle of the night, you are completely woken up, as is the person on the sofa bed. • The toilet closet seems to be randomly placed in the middle of the room, offering no privacy at all. • Did not have items promised for women on card in binder in room, since catering to women: full length mirror, lint brush, hair elastic. Didn’t even know these were advertised in the room. • Could have used a television in both rooms of suite. • The fake countertop was really disappointing after seeing the rest of the room. Plastic and cheap. Caused us great stress on a business trip: • Told me could have my husband’s only suit jacket pressed at check in and we put in bag and left with clerk. Then it wasn’t ready when promised and we had to figure out how to press. The front desk clerk ironed it himself, but I had to redo it. Spent 20 min cleaning off gross stuff from iron before I could even use it. Then, the ironing board put dots from screws on jacket. • Internet too slow for business. Difficulty sleeping: • Windows were weird, with a casement interior window and sliding exterior ones. They created a wind tunnel noise which made it very difficult to sleep. On high wind days, it sounded like an air raid siren. • Could not turn on air conditioner or even just the fan feature of the hvac. The room was very hot. Apparently in November, you cannot get anything other than heat, even if the temperatures were in the 70’s outside. It was suggested that we open the windows. We heard street noises and sirens with them open which would have made it hard to sleep. With them open, regardless of how open, when we closed the doors between the living and sleeping area, they rattled from the wind. • So we suffered, with the windows closed (still hear wind tunnel noise), and we were very hot, making it extremely hard to sleep and, hence, work the next day.

Good but not great

Customer review rating 4.5/5

Mike Business - 22/10/2018 AccorHotels certified review

The staff was friendly and helpful. However, a couple of minor things made my stay good but not great. Although the TV was supposed to have english language channels, there were none. The staff said it was broken and wouldn't be fixed before my stay ended. There were only two hangers in the closet in my room. I requested more but they never arrived. Lastly, the key to the room was heavy and bulky and thus was difficult to manage while I was outside the hotel exercising.

Dear MICHAEL P., Thank you for taking the time to tell us about your experience at the Park Hôtel Grenoble MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc ISOARDI Sales Manager Park Hôtel Grenoble MGallery by Sofitel****

You have one of the nicest Mercure hotels we have ever stayed at.

Customer review rating 4.5/5

M. C. Couples - 01/10/2018 AccorHotels certified review

Your staff was charming and competent. We felt welcomed and thoughtfully cared for for four days.

Hello Mr. C., Thank you for the great review you have left on our hotel! We are delighted that you enjoyed your stay so much. Just for information we are well part of the group Accor but under the sign MGallery by Sofitel. Can you do us the favor to copy your superb opinion on the site Tripadvisor to the following link: www.tripadvisor.fr/Reviewit and indicate Park Hotel Grenoble MGallery by Sofitel in the search. We thank you in advance and we hope to see you again very soon. Please accept, Mr C., our best regards. Very cordially, Marc ISOARDI Sales Manager Park Hotel Grenoble MGallery by Sofitel****

Very comfortable hotel

Customer review rating 4.5/5

Anonymous Couples - 06/09/2018 AccorHotels certified review

Our room was spacious, comfortable and quiet. Staff very helpful and friendly. Overall very happy. Good quality toiletries however the shower leaked badly and breakfast choices were limited.

Hello Mr. R., We thank you for taking the time to share your opinion. We hope to see you very soon! Please accept, Mr R., our best regards. Very cordially, Marc ISOARDI Sales manager Park Hotel Grenoble MGallery by Sofitel ****

Good Hotel in a Good Town

Customer review rating 4.5/5

Roy C. Couples - 04/09/2018 AccorHotels certified review

Helpful and Friendly Staff in a rather nice Hotel. However, we experienced problems actually getting to the Hotel Front Door because all around there were street signs preventing our approach to the Hotel including ridiculous Bus and Cycle Lanes in front of the Hotel. Also, car parking was NOT easy. More needs to be done concerning Guest Parking and easy vehicular access for Hotel Guests. However, When my Wife went into the Hotel the Staff on duty told us how to gain access by driving into the Bus and Cycle Lanes in spite of it being prohibited. The Staff also assisted in unpacking our Luggage from the car and taking it into the Hotel.

Dear Mr C., We thank you for your comment. We are sincerely sorry for the problems you have encountered on your trip to Grenoble but the city is in full swing. It is a pleasure to see that our staff has allowed you to spend a very pleasant time with us and that it has met your expectations. We have conveyed your warm compliments to all of our team who are pleased to have filled you. Once again, we thank you for your comment. In the hope of welcoming you again, please believe, Dear Mr. C., in expressing our best feelings. Very cordially, Marc ISOARDI Sales Manager Park Hotel Grenoble MGallery by Sofitel ****

Fine stay

Customer review rating 4.5/5

Rogier Couples - 17/08/2018 AccorHotels certified review

Fine stay. It is a pity that the hotel hasn’t tot a private parking. Our car was broken into in the recommanded parking Chavant.

Hello Mr. K., We thank you for taking the time to write to us after your stay with us. We are sincerely sorry for the problem you have encountered in the car park. Desiring to offer you the best quality of service for your stays; therefore, your opinion is very valuable. Once again, we thank you for your comments and hope to keep your confidence during a future stay. Looking forward to welcoming you soon, please believe, Mr K., in expressing our best feelings. Very cordially, Marc ISOARDI Sales Manager Park Hotel Grenoble MGallery by Sofitel ****

Excellent place to stay

Customer review rating 4.5/5

P A. Families - 08/07/2018 AccorHotels certified review

This a good quality hotel. It is quiet and central. Breakfast was excellent and the price for the room very competititve. The staff are friendly and the rooms are very comfortable and well furnished. We would stay here again if in Grenoble.

Hello Mr. A., Thank you for the great review you have left on our hotel! We are delighted that you enjoyed your stay so much. Can you do us the favor to copy your superb opinion on the site Tripadvisor to the following link: www.tripadvisor.fr/Reviewit and indicate Park Hotel Grenoble MGallery by Sofitel in the search. We thank you in advance and we hope to see you again very soon. Please accept, Mr A., our best regards. Very cordially, Marc ISOARDI Sales Manager Park Hotel Grenoble MGallery by Sofitel****

good except for problem with wifi

Customer review rating 4.5/5

Anonymous Families - 21/06/2018 AccorHotels certified review

Very friendly front desk and staff. Front desk spoke English which was very helpful. Only problem was with the wifi connections.

Dear Anthony r., Thank you for taking the time to tell us about your experience at the Park Hôtel Grenoble - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc ISOARDI Sales Manager Park Hôtel Grenoble MGallery by Sofitel****

Disappointed

Customer review rating 4.5/5

C. N. E. Business - 21/06/2018 AccorHotels certified review

No restaurant in a 4 star hotel: Dreadful menu (summer truffles on everything) room service No options for dietary requirements Overpriced bar (tiny beer measure) Room ok Cleaning ok

Dear Neil E., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Marc ISOARDI Sales Manager Park Hôtel Grenoble - MGallery by Sofitel****
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