Hotel - Novotel Bangkok Sukhumvit 20
Novotel Hotel Novotel Hotel

Novotel Bangkok Sukhumvit 20 Hotel

4.5/5 946 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Airport shuttle
    • DON MUANG (Paying)
    • SUVARNABHUMI INTL (Paying)
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Japanese
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Services for children
    • Babysitting on request
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years

Catering

  • Breakfast
  • 1 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:01-23:59
    • Opening hours : Week-end 0:01-23:59

Business services

  • 11 meeting room(s)
  • Copy/print service available
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Our rooms

Spacious, contemporary in design and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 244 rooms
  • 211 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 10 family rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • RJ 11 outlet
    • Bidet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 5,376 reviews

Our guest reviews for Novotel Bangkok Sukhumvit 20

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 946 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Ching C. K. Business - 18/09/2018 AccorHotels certified review
« Excellent front desk and doormen service »

Bathroom cleanness needs to improve. Shampoo and bath oil not replaced daily. Room was not cleaned properly.

Atsushi Business - 18/09/2018 AccorHotels certified review
« very good experience »

The stay was very good. food tastes good and room is so clean.

Jungha L. Business - 17/09/2018 AccorHotels certified review
« kind staffs / breakfast: limited variety of food / comfortable and clean room »

It was 2/3 business trip for me. I usually have routine schedule for this kind of trip, getting-up go to gym or pool for morning exercise, get breakfast and go to meetings comes back (sometimes use lounge if i get upgraded at night). room was clean and bed was comfortable, which is my priority. Staff members were all very kind, normal for most BKK hotels. it was nice to get upgraded to deluxe room from standard room as well. the only drawback was breakfast menu. Novotel Sukumvit has limited variety of food selection compared to other hotels near by (similar quality hotels) and especially the cook who serve eggs didn't have a clue when to stop cooking. But overall experience was satisfactory.

Chhavilal S. Business - 17/09/2018 AccorHotels certified review
« Satisfied »

Experience was good. I have one request, could you please shift my email address for member ship from ch… to ch…

Sudhir G. Families - 17/09/2018 AccorHotels certified review
« Excellent hotel & service from staff »

Hotel was in excellent condition Staff provided excellent help in organising tours / taxis Yong, Room & team did an excellent job in helping my family with my needs

Jeas Friends - 17/09/2018 AccorHotels certified review
« Comfortable »

The stay was comfortable and the staff provided great service. However, it would be better if the bed was not so soft and if shuttle service was also provided for return trip to hotel.

Mr H. U. Business - 16/09/2018 AccorHotels certified review
« Great stay again! »

Comfortable Modern Helpful staff and polite Reasonable price per night for city centre

Peter Business - 16/09/2018 AccorHotels certified review
« Another very good stay at soi 20 »

I stay at Novotel soi 20 minimum 2 nights a week and truly feels like my second home. Super friendly staff, clean rooms, great breakfast. Soi 20 is a busy but relaxed soi of Sukhumvit, close to BTS, MRT and shopping centers.

Denise F. Business - 16/09/2018 AccorHotels certified review
« I stay in hotels for business travel constantly and I was really impressed with the detail in the rooms. Very comfortable »

Great location and excellent staff. The food in the hotel was very good as well

Anonymous Business - 16/09/2018 AccorHotels certified review
« Average only »

Pillows were too high. Could not get lower pillows. The air con was set (not adjustable) to 19C. Way too cold

Anonymous Business - 15/09/2018 AccorHotels certified review
« Satisfied. »

My stay was just for 2 nights and with minimal interaction with hotel staff, however, the politeness of your staff stands out!

Don O. Business - 15/09/2018 AccorHotels certified review
« Nice and clean room »

Overall hotel is good, friendly staff and nice rooms. Nothing much around the hotel but it’s near to most places by taxi

Jimmy M. Business - 14/09/2018 AccorHotels certified review
« Fantastic Stay in Novotel Soi 20 »

A newly renovated modern Novotel style hotel modern style, staff are very friendly especially ms Tally from executive lounge. F&B experience: offer decent range of breakfast selection but can be improve, sushi offer in the morning was not consistent first day rice was cook ok the next day was under cook. My suggestion should also offer breakfast toasties or breakfast burger in the morning to make the breakfast experience different from your competitor. Hotel Location: hotel was located in the middle of Sukumvit Soi 20 which is a fare bit of walk if you alight at Asok BTS station, what my experiences is during my week stay in Novotel every night 6pm it rain heavily and there is no way you can headed back to hotel in dry format. traffic in Sukumvit we all know is in saint. Would suggest if there is a shutter service to pick up at Asok BTS will be great, currently only able to send guest out of hotel to soi 18. Thank you.

Vivek S. Couples - 13/09/2018 AccorHotels certified review
« Not too happy not too disappointed »

Stay - Rooms were small however well appointed, Bathroom - Wash Basin drain plug was not working, Breakfast - Was not really elaborate and was repetitive, Location: Thanks to Sukhumvit traffic Jams we weren't able to reach the hotel in a cab/tuk-tuk on any evening, we had to leave our conveyance near Asoke BTS Station and had to walk down every time. Only high point was the staff who were extremely courteous and cheerful, however this is common for every Accor property so wasn't unique to Sukhumvit Soi 20

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Bangkok Sukhumvit 20. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Wash basin drain stopper issue have been quickly resolve after reported. We provide an international buffet breakfast line to cater vary mix of our guest and our Executive Chef is constantly review menu items to ensure proper rotating. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly so I can personally take care of your preference and arrangement Best regards, Pataraseth (Yu) Pokinbenjarasamee Executive Assistant Manager Email : H9… Tel : +6…

N. L. L. K. Solo - 13/09/2018 AccorHotels certified review
« Feeling satistified not only services but also the hospitality of hotel staff. Super! »

Nice room, services and hospitality of hotel staff. Reception staff also can communicate well and explain till understand for the guests without changing their facial appearance. Appreciate much for it. It is nice to inform the room cleaning service by notification device. Good breakfast and gym space as well. Also helping in hiring taxi and direction and advices for the places in Bangkok. It would be better if hotel room menu can add more traditional food items.

David W. Couples - 13/09/2018 AccorHotels certified review
« Welcomed again! »

Small glitch on checking in, but the lady at reception sorted it out and we were soon in our room. Overall an excellent stay as before.

Julie Couples - 13/09/2018 AccorHotels certified review
« average »

Was very average stay payed for upgrade had to ask for water and extra toilet rolls .Check out was poor asked for porter and Taxi after 30 mins walked to foyer with all out luggage and called our own taxi

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Bangkok Sukhumvit 20. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We provided two complimentary bottles of water and all amenities set in the guest room are replenish daily however extra request always allow to ensure our guest are comfortable and enjoy stay. I also personal discuss with Front Office Manager to review with the team on departure experience to ensure further improvement. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Pataraseth (Yu) Pokinbenjarasamee Executive Assistant Manager Email : H9… Tel : +6…

Anonymous Friends - 12/09/2018 AccorHotels certified review
« Satisfied »

Satisfied

Anonymous Friends - 12/09/2018 AccorHotels certified review

All staff from front desk to concierge and housekeeping are extremely friendly and helpful. I have an extremely pleasant experience of extraordinary service.

Rod M. Solo - 12/09/2018 AccorHotels certified review

Everything was good except a small problem was each time I ordered Breakfeast my bread was not hot or toasted . But overall my stay was good like before .

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