Novotel Bangkok Sukhumvit 20 Hotel 4 stars

TripAdvisor rating 4.5/5 1,303 reviews
Novotel Bangkok Sukhumvit 20
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Hotel extras

  • Walking distance to Terminal 21, Emporium, Emquartier, BTS and MRT stations

  • Free Wi-Fi in all areas including Kids Pool and Kids Club

  • Ballrooms with natural daylight for 1000 pax and 6 extra Meeting Rooms

  • Introducing Gourmet Bar, Food Exchange and rooftop bar 'Sky on 20'

  • 'Family at Novotel' interconnecting rooms and Family Suites

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Airport shuttlePaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Services for children
Catering
  • Breakfast
  • 2 restaurant(s)
  • 3 bar(s)
Business services
  • 17 meeting room(s)
  • Copy/print service available

Hotel location

Novotel Bangkok Sukhumvit 20

19/9 Sukhumvit 20
Klong Toey
10110
bangkok
thailand

Tel: +6620094999

Fax: (+66)2/0094900

Contact email

Check-in from 14h00

Check out up to 12h00

  • MRT SUKHUMVIT :   BLUE LINE EXIT 2

  • BTS ASOK :   SUKHUMVIT LINE EXIT 6

  • By plane

    DON MUANG At 25km / 15.53 miles - Shuttle paying

  • By plane

    SUVARNABHUMI INTL At 25km / 15.53 miles - Shuttle paying

GPS :13.731522, 100.564021

Our accommodations

The hotel offers 244 guestrooms and suites featuring stylish, contemporary designs under five room types from superior rooms to executive suites. Our superior rooms starts from 30 sq.m. providing spacious ambience for our guests while being away from home

SUPERIOR ROOM, 1 King Size Bed, City View

  • Max. number of persons: 3
  • Area: From 30
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products
  • Multimedia hub

SUPERIOR ROOM, 2 Single Size Beds, City View

  • Max. number of persons: 3
  • Area: From 30
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products
  • Multimedia hub

DELUXE ROOM, 1 King Size Bed, City View

  • Max. number of persons: 3
  • Area: From 33
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products
  • Multimedia hub

EXECUTIVE ROOM,1 King Size Bed, High Floor

  • Max. number of persons: 3
  • Area: From 33
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products
  • Multimedia hub

FAMILY SUITE, 1 King Size Bed

  • Max. number of persons: 4
  • Area: From 45
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Nespresso machine
  • Bathroom products
  • Multimedia hub

EXECUTIVE ROOM, 2 Single Size Beds, High Floor

  • Max. number of persons: 3
  • Area: From 30
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Nespresso machine
  • Bathroom products
  • Multimedia hub

EXECUTIVE SUITE, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 45
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Nespresso machine
  • Bathroom products
  • Multimedia hub

Our restaurants and bars

FOOD EXCHANGE

Type of cuisine: International

The restaurant comprises of several individual show kitchens, serving cuisine from both Western and Asian regions. A modern interpretation of Food Markets from around the Globe will give a taste of your travels in the heart of Bangkok's downtown.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Charm Korean Restaurant

Type of cuisine: Barbecue

Charm, a refined Korean Barbeque restaurant, welcomes its guest with its signature melt-in-your mouth whole rib-eye steaks, Charms experienced service team will assist table-side and enjoy the meal with plentiful of imported Hite beer from South Korea

GOURMET BAR

Photo non contractuelle / Strictly non binding

Gourmet Bar is an informal, friendly eating and drinking space where people want to meet and taste trendy drinks as well as enjoy eating meals served from the bar, in traditional Thai, Western cuisine as well as modern interpretations and fusions.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Photo non contractuelle / Strictly non binding

Relax at our 9th Floor Infinity Pool offering great views over Bangkok. Sip and enjoy a cool drink or Snack from our Poolbar on your sunlounge or Poolside undercover dining area. Families can also enjoy a dedicated kids pool and separate kids club.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SKY ON 20

Photo non contractuelle / Strictly non binding

Located on the 26th floor with the spectacular sunsets views and non-stop nightscape of Bangkok. The bar has a full range of wines, beers, and a range of cocktails you may wish to indulge in along with a selection of tapas style snacks and pizzas.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 17

  • Maximum size: 640

  • Maximum capacity: 1,000 people

  • Maximum banquet capacity: 500 people

Find out more

Our guest reviews for
Novotel Bangkok Sukhumvit 20

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

7,951 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,303 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Comfy

Customer review rating 4.5/5

Saba Friends - 15/10/2019 AccorHotels review

Very good staff, extremely clean and very comfortable.

Dear Seven, We sincerely appreciate you taking the time to provide us your feedback. It is with great pleasure that we received your compliments. We will not fail to share your kind feedback with our team and I believe that they would be proud to display your kind comments regarding our hotel and services. I am sure that your kind word is the best reward for our dedicated staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pongphant Yoksuwan Front Office Manager

Great service

Customer review rating 4.5/5

Jeanpaul Couples - 15/10/2019 AccorHotels review

Everything was good and staff very helpful, I will gladly stay again.

Dear JeanPaul, Thank you for taking time sharing your feedback from your recent visit with us. I am so glad to see that your overall experience with us was very satisfied. I will share your opinion with our team. We have been constantly improving the quality of our services, and I believe this feedback will be a great encouragement to all of our staff. We look forward to welcoming you back soon and hope your next visit will be as pleasant as the previous one. Sincerely, Pongphant Yoksuwan Front Office Manager

it's great to stay at Novotel Sukhumvit

Customer review rating 4.5/5

Anonymous Couples - 15/10/2019 AccorHotels review

I was so pleasured to stay at the Novotel Sukhumvit. Extremely comfortable and kind of staff and enjoy the breakfast, nice view of the rooftop, clean the room. everything was good at all.

Dear Valued Guest, Thank you so much for your good feedback regarding your recent visit at Novotel Bangkok Sukhumvit 20. We are happy to hear that you enjoyed your stay with us and we could exceed in all your expectations. I will share your opinion with our team. We have been constantly improving the quality of our services, and I believe this feedback will be a great encouragement to all of our staff. Thank you once again for sharing your experience with us. We look forward to welcoming you back soon. Sincerely, Pongphant Yoksuwan Front Office Manager

What a pleasure to discover the 'new worl' of Novotel

Customer review rating 4.5/5

John Business - 15/10/2019 AccorHotels review

Through a travel industry contact.

Dear John, Thank you for choosing Novotel Bangkok Sukhumvit 20. I am happy to see that you had a great experience with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you once again for sharing your feedback. We look forward to welcoming you back soon. Sincerely, Pongphant Yoksuwan Front Office Manager

Excellent!

Customer review rating 4.5/5

Jason Business - 15/10/2019 AccorHotels review

I was able to check in early and the staffs are all very kind and helpful. Perfect!

Dear Jason, We very much appreciate your comments regarding your stay at the Novotel Bangkok Sukhumvit 20. I am happy to see that you had a great experience with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for letting us know your experience and hope to see you in the near future. Sincerely, Pongphant Yoksuwan Front Office Manager

Perfect as always

Customer review rating 4.5/5

Dave Business - 14/10/2019 AccorHotels review

I am frequent visitor of this hotel and am always surprised by their splendid service

Dear Dave, We sincerely appreciate you taking the time to provide us your feedback. I am very glad to hear that our staff always made your stay pleasant and you enjoyed most of the time at Novotel. I will share your feedback with our team and I believe that they would be proud to display your kind comments regarding our hotel and services. This feedback will be a great support to encourage the morale of all our staff who strive to provide a high level of service continuously. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pongphant Yoksuwan Front Office Manager

Truly Wonderful

Customer review rating 4.5/5

Roland P. Solo - 14/10/2019 AccorHotels review

My second stay after it was open more than 2 years ago.. Still the best bed i ever slept in any hotel room. The capsule coffee maker was a delight, especially I'm a coffee lover. Thanks the receptionist, Ms Fai(who wear glasses) for being patience and accommodating with me, great service! Overall a great Novotel brand in the heart of Bangkok.

Dear Roland P., Thank you for choosing Novotel Bangkok Sukhumvit 20. It's such a pleasure to know that you was satisfied with many aspect of the hotel. I will definitely share your opinion with our team and I am sure that our entire team, especially "Ms. Fai” would be glad to read that you had a great stay with us. We have been constantly improving the quality of our services, and I believe this feedback will be a great encouragement to all of our staff. Thank you again for letting us know your experience and we look forward to welcoming you back soon. Sincerely, Pongphant Yoksuwan Front Office Manager

Overall it was a nice and comfortable stay

Customer review rating 4.5/5

L. C. Y. Business - 14/10/2019 AccorHotels review

Feel welcome once I step in the lobby and was surprise that front counter staff remember my surname even though was not here for almost 2 months. Efficient check in procedures and the room was nice, clean and comfortable.

Dear L. CHEN Y., Thank you very much for your valuable opinions and comments regarding your recent visit at Novotel Bangkok Sukhumvit 20. Based on opinions and impressions we received, we will continue to devote our efforts to further improving our services. Thank you once again for sharing your feedback. We look forward to welcoming you back soon. Sincerely, Pongphant Yoksuwan Front Office Manager

A mid-size hotel that embraces big comfort and hospitality

TripAdvisor rating 4.5/5

JanghwanB Business - 14/10/2019 TripAdvisor review

The location of the hotel is super convenient to metros and shopping malls. Thousands of local/international restaurants are located within walking distance. My stay was nearly perfect. The restaurant can be crowded though.

Very kind, convenient hotel

Customer review rating 4.5/5

K. B. Friends - 13/10/2019 AccorHotels review

Very nice. Everything was good!

Dear K. B., We sincerely appreciate you taking the time to provide us your feedback. It is with great pleasure that we received your compliments. We will not fail to share your kind feedback with our team and I believe that they would be proud to display your kind comments regarding our hotel and services. I am sure that your kind word is the best reward for our dedicated staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pongphant Yoksuwan Front Office Manager

Comfortable stay

TripAdvisor rating 4.5/5

Samuel8616 Business - 13/10/2019 TripAdvisor review

Staffs are ready to contact with guests with smile. They immediately responded to my requests. I had to exchange money and found out exchange was not possible in hotel. They brought me by their small open bus(?). Everythign was great. Thank you again Team!

Fantastic place to stay and the staff are great only to happy to help everyone

Customer review rating 4.5/5

Russell W. Couples - 12/10/2019 AccorHotels review

Happy place great staff, fantastic food, clean and a fantastic atmosphere only to happy to stay with you. Thanks

Dear Russell W., Thank you for taking time sharing your feedback from your recent visit with us. I am so glad to see that your overall experience with us was very satisfied. I will share your opinion with our team. We have been constantly improving the quality of our services, and I believe this feedback will be a great encouragement to all of our staff. Thank you once again for sharing your experience with us. We look forward to welcoming you back soon. Sincerely, Pongphant Yoksuwan Front Office Manager
Customer review rating 4.5/5

Sopheap Business - 11/10/2019 AccorHotels review

1- There's no hot water in room, I was staying in room 1403, Sokhumvit 20 2- The credit card block is too much even higher than what I have to pay after check-out 3- I was not explained on all the facility available in the hotel, gym or steam, during my check-in

Dear Sopheap, Thank you for taking the time to tell us about your experience at the Novotel Bangkok Sukhumvit 20. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pongphant Yoksuwan Front Office Manager

Excellent and enjoyable stay

Customer review rating 4.5/5

C. P. W. P. Friends - 11/10/2019 AccorHotels review

Very friendly staffs, Clean and comfortable room

Dear C. Po Wing P., We very much appreciate your comments regarding your stay at the Novotel Bangkok Sukhumvit 20. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pongphant Yoksuwan Front Office Manager

Good

Customer review rating 4.5/5

Kk Couples - 10/10/2019 AccorHotels review

It was nice and pleasant

Dear KK, Thank you very much for your valuable opinions and comments regarding your recent visit at Novotel Bangkok Sukhumvit 20. Based on opinions and impressions we received, we will continue to devote our efforts to further improving our services. Thank you once again for sharing your feedback. We look forward to welcoming you back soon. Sincerely, Pongphant Yoksuwan Front Office Manager

1 of my preferred hotel in Bangkok

Customer review rating 4.5/5

Sree P. Business - 09/10/2019 AccorHotels review

Well located

Dear Sree P., Thank you very much for your participation in the survey. It is always nice to have a good and positive feedback. Your feedback will be shared with all our team members and this feedback will be a great support to encourage the morale of all our staff who strive to provide a high level of service continuously. Thank you again for letting us know your experience and hope to see you in the near future. Sincerely, Pongphant Yoksuwan Front Office Manager

Amazing Experience

Customer review rating 4.5/5

Donald Families - 09/10/2019 AccorHotels review

The room was very nice and spacious. Staff are very well trained in customer service. Very pleased with all the staff impeccable service. Very friendly and helpful. The breakfast buffet was very good and have varieties.

Dear Donald, Thank you for taking the time to share your positive review regarding your recent stay at Novotel Bangkok Sukhumvit 20. I was delighted to read that you had an amazing experience with us and you enjoyed the hospitality of our staff. Our team would be proud to display your kind comments regarding our hotel and services. Thank you again for letting us know your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pongphant Yoksuwan Front Office Manager

Would definitely return and recommend.

Customer review rating 4.5/5

Alistair J. Solo - 09/10/2019 AccorHotels review

Really liked the place. Chosen for the location this time, rooms well designed with a lot of thought going into the fit and finish of them. Ms Goi checked me in as well as out, very professional as well as warm and welcoming- a credit to the hotel.

Dear Alistair J., We very much appreciate your comments regarding your stay at the Novotel Bangkok Sukhumvit 20. It's such a pleasure to know that you was satisfied with many aspect of the hotel. I will share your comments with our team and pass your compliment to “Ms. Goi”. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to welcoming you back soon. Sincerely, Pongphant Yoksuwan Front Office Manager

Comfortable

Customer review rating 4.5/5

Faith Business - 08/10/2019 AccorHotels review

Good hotel, clean and comfortable

Dear Faith, We very much appreciate your comments regarding your stay at the Novotel Bangkok Sukhumvit 20. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pongphant Yoksuwan Front Office Manager

Excellent!!!

Customer review rating 4.5/5

Manoti Business - 08/10/2019 AccorHotels review

I enjoyed my stay there. Your staff were excellent, the wifi was perfect and so was the food. looking forward to coming back. Thank you very much for the hospitality!!!

Dear Manoti, We sincerely appreciate you taking the time to provide us your feedback. I am very glad to hear that our staff made your stay pleasant and you enjoyed your stay with us. I will share your feedback with our team and I believe that they would be proud to display your kind comments regarding our hotel and services. This feedback will be a great support to encourage the morale of all our staff who strive to provide a high level of service continuously. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pongphant Yoksuwan Front Office Manager
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