Hotel - Novotel Bangkok Sukhumvit 20
Novotel Hotel Novotel Hotel

Novotel Bangkok Sukhumvit 20 Hotel

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4.5/5 806 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Airport shuttle
    • DON MUANG (Paying)
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Services for children
    • Babysitting on request
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years


  • Breakfast
  • 1 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:01-23:59
    • Opening hours : Week-end 0:01-23:59

Business services

  • 11 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary in design and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 244 rooms
  • 211 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 10 family rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Crib on request
    • WiFi in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • RJ 11 outlet
    • Bidet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 4,374 reviews

Our guest reviews for Novotel Bangkok Sukhumvit 20

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 806 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Jamie Families - 15/04/2018
« Beyond our expectations »

Staff very helpful Relaxed atmosphere Very Comfortable beds Quite Fantastic range of foods for breakfast

AccorHotels certified review
Katy Friends - 15/04/2018
« Very good experience »

Everyone are so kind and caring, location of the hotel is really convenient, food were delicious, but the only thing I'm not feel good was there has ants inside the washroom , but overall it is really good experience of staying at your hotel. I will definitely come again for my next trip.

AccorHotels certified review
Gino S. Solo - 14/04/2018
« Decent and considerate services »

High floor room was provided. A warm coffee was prepared during the wait of the room.

AccorHotels certified review
Brad W. Business - 13/04/2018
« Seamless stay »

Front desk was super professional and check in was a breeze and when I needed a taxi or motor bike the front door team were all over it with great attitudes. Loved the stay.

AccorHotels certified review
Loo Friends - 13/04/2018
« 5 star service and facilities »

Been an absolute pleasure. Everyone was so helpful and friendly. Service was very efficient. The rooms were very clean and had everything we required. Thank you for a wonderful stay.

AccorHotels certified review
Lawrence F. Solo - 12/04/2018
« Keeping High Standards Up »

All aspects of my stay was very good and keeping up with high standards

AccorHotels certified review
Grace Couples - 11/04/2018
« Lovely hotel in a good location. »

Nice hotel with good pool area and lovely roof top bar. Rooms are clean and bright and very modern.

AccorHotels certified review
Norman Business - 11/04/2018
« Organized Professional »

As a gold member you expect a seem less experience, that just lets you float in, be greated like family, minimum formalities and be shown to your room without delay. Then the reverse on checking out. Which is exactly what I got and thus there was nothing for me to do expect enjoy my stay. Thanks Team

AccorHotels certified review
H. Families - 11/04/2018
« Satisfied »

free tuk tuk was a good complimentary service given. should include free buffet breakfast. hotel fee should be cheaper, why allow 3rd party to hike up the price when accor can offer more competitive price.

AccorHotels certified review
Ips Families - 11/04/2018
« Excellent Hotel. Everything you might need in one space »

This is a great hotel. The location is central - there are many dining options within a walking distance of the hotel. If you need to go to a mall, Terminal 21 Mall is also a short distance away. The hotel facilities are great - the pool is suitable for both young and old. Dining options are great - there is an informal cafe in the reception area and a restaurant on the 7th floor. You can also go to the rooftop bar or the pool bar. The staff is friendly and very helpful. We particularly enjoyed the breakfast buffet - it has an extensive selection of food catering for all kinds of dietary needs. The rooms are big enough and the beds are extra comfortable. I wouldn't hesitate to come back here or recommend to friends and family.

AccorHotels certified review
Andrew C. Business - 11/04/2018
« friendly staffs and good atmosphere »

I was staying there for 6 days for business trip. Overall, have a good experience from the bell boy to front desk to room service staffs. They are friendly and easy approach people. they will try to make you feel like home during the stay.

AccorHotels certified review
Imelda C. S. Business - 11/04/2018
« Relaxing »

it's an enjoyable stay. staffs are helpful.

AccorHotels certified review
Morten L. Business - 11/04/2018
« Central and very functional »

I usually stay outside BKK when visiting, and this was my first central city experience. It was very positive and with the warmth and the service that was provided from front desk it became a most pleasant stay. Breakfast buffet was good! Only small downside - and easy to fix - was that we didn't get information that you offered a shuttle service; walking up to BTS breaks a sweat when just arriving for short visit and not acclimatizing ;-)c

AccorHotels certified review
N. A. A. Business - 10/04/2018
« Good »

The ambient nice, food also got many choices but when come to registration not so organize as I am arrived at 5pm and my room not ready yet, considering on my long journey to Bangkok, I am tired and frustrated. Hope can improve this as I would like to stay again in future. Thank you

AccorHotels certified review
L. Friends - 10/04/2018
« Nice clean room with great service »

Location is great, near to BTS and MRT which is about 10mins walk . Nice clean room with great services by the staffs

AccorHotels certified review
Jin Couples - 09/04/2018
« disappointed »

In 2016 I stayed Novotel sukhumvit 20 for 3 nights. It was so great. That's why I decided to stay again in Bangkok. But this time I am so disappointed. Actually it was not exactly Hotel's problem or fault, but it is involved. 1. check in I arrived at 2 pm but the room was not ready, I had to wait around 20 min. (check in time from 2pm) after 20 minutes I asked and immediately she gave the key. it means it was ready before?? but why they did not let us know earlier?? breakfast was included but she did not give any information about it . I had to go lobby and to ask about it. 2. smoking I booked non-smoking room. But the last night when I came back to our room, it was full of smoking smell. I was really really shocked. and we called service center and somebody came to put airspray in our room. We asked why here smell like smoking. but they asked us it is sure that we did not smoke in the room. I know it is not hotel's fault. (I think it was from our next room because the door is connected and smell strong) I complained to lobby they said this floor is all non smoking room. but they did not act or do something for it. I hope that you should let your client know the room is non smoking place!! 3. call taxi last time when a hotel staff called taxi for us, miter was on and the driver was honest. So I really trusted a taxi from hotel's call But this time when a taxi came, I said 'please meter on and no highway' Hotel staff heard it and talked with taxi driver then convinced me it is better with highway and suggested 400 batt all included surcharge without meter because of traffic jam. I trusted him and I took this taxi. When I arrived at airport I had only 500 batt bill, taxi driver said he has no changes(He said he has only a 1000 batt bill). we argued but there are no way so I had to pay 500 batt anyway ( he was aggresive). 100 batt is not too much but I felt really bad and cheated. (I have still taxi number paper from the hotel staff ) Yes, maybe I was not lucky. I think It would be really great you make it sure about taxi they are scam or not.

AccorHotels certified review
Florence Families - 09/04/2018
« Good services »

Clean and staff are very helpful.

AccorHotels certified review
C. Families - 08/04/2018
« Good experience »

Satisfied with the hotel staff, room quality and breakfast quality. Just the location is little bit far away from bts station.

AccorHotels certified review
Neil J. Business - 08/04/2018
« Very pleasant and relaxed stay at a well run property with excellent staff. »

Welcomed in every sense , reception and concierge staff very calm and efficient. All food and bars outlets are a high standard of both service and product. Only minor issue is with the choice of music at the Skybar. My observation is that most customers are not teenagers but the music choice is elevator music aimed at that age group.

AccorHotels certified review
Solonas C. Couples - 08/04/2018
« Superb hotel...should be 5 stars »

Everything was amazing...the room was stunning with views all over Bangkok...24hours rooms service was really good and food was so tasty..staff was very friendly and willing to help...the facilities were perfect...will definitely stay there next time

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