Novotel Bangkok Sukhumvit 20 Hotel 4 stars

TripAdvisor rating 4.5/5 1,327 reviews
Novotel Bangkok Sukhumvit 20
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Hotel extras

  • Walking distance to Terminal 21, Emporium, Emquartier, BTS and MRT stations

  • Free Wi-Fi in all areas including Kids Pool and Kids Club

  • Ballrooms with natural daylight for 1000 pax and 6 extra Meeting Rooms

  • Introducing Gourmet Bar, Food Exchange and rooftop bar 'Sky on 20'

  • 'Family at Novotel' interconnecting rooms and Family Suites

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Airport shuttlePaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Services for children
Catering
  • Breakfast
  • 2 restaurant(s)
  • 3 bar(s)
Business services
  • 17 meeting room(s)
  • Copy/print service available

Hotel location

Novotel Bangkok Sukhumvit 20

19/9 Sukhumvit 20
Klong Toey
10110
bangkok
thailand

Tel: +6620094999

Fax: (+66)2/0094900

Contact email

Check-in from 14h00

Check out up to 12h00

  • MRT SUKHUMVIT :   BLUE LINE EXIT 2

  • BTS ASOK :   SUKHUMVIT LINE EXIT 6

  • By plane

    DON MUANG At 25km / 15.53 miles - Shuttle paying

  • By plane

    SUVARNABHUMI INTL At 25km / 15.53 miles - Shuttle paying

GPS :13.731522, 100.564021

Our accommodations

The hotel offers 244 guestrooms and suites featuring stylish, contemporary designs under five room types from superior rooms to executive suites. Our superior rooms starts from 30 sq.m. providing spacious ambience for our guests while being away from home

SUPERIOR ROOM, 1 King Size Bed, City View

  • Max. number of persons: 3
  • Area: From 30
  • Views: City side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

SUPERIOR ROOM, 2 Single Size Beds, City View

  • Max. number of persons: 3
  • Area: From 30
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

DELUXE ROOM, 1 King Size Bed, City View

  • Max. number of persons: 3
  • Area: From 33
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

EXECUTIVE ROOM,1 King Size Bed, High Floor

  • Max. number of persons: 3
  • Area: From 33
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

FAMILY SUITE, 1 King Size Bed

  • Max. number of persons: 4
  • Area: From 45
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

EXECUTIVE ROOM, 2 Single Size Beds, High Floor

  • Max. number of persons: 3
  • Area: From 30
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

EXECUTIVE SUITE, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 45
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

FOOD EXCHANGE

Type of cuisine: International

The restaurant comprises of several individual show kitchens, serving cuisine from both Western and Asian regions. A modern interpretation of Food Markets from around the Globe will give a taste of your travels in the heart of Bangkok's downtown.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Charm Korean Restaurant

Type of cuisine: Barbecue

Charm, a refined Korean Barbeque restaurant, welcomes its guest with its signature melt-in-your mouth whole rib-eye steaks, Charms experienced service team will assist table-side and enjoy the meal with plentiful of imported Hite beer from South Korea

GOURMET BAR

Photo non contractuelle / Strictly non binding

Gourmet Bar is an informal, friendly eating and drinking space where people want to meet and taste trendy drinks as well as enjoy eating meals served from the bar, in traditional Thai, Western cuisine as well as modern interpretations and fusions.

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Photo non contractuelle / Strictly non binding

Relax at our 9th Floor Infinity Pool offering great views over Bangkok. Sip and enjoy a cool drink or Snack from our Poolbar on your sunlounge or Poolside undercover dining area. Families can also enjoy a dedicated kids pool and separate kids club.

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SKY ON 20

Photo non contractuelle / Strictly non binding

Located on the 26th floor with the spectacular sunsets views and non-stop nightscape of Bangkok. The bar has a full range of wines, beers, and a range of cocktails you may wish to indulge in along with a selection of tapas style snacks and pizzas.

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 17

  • Maximum size: 640

  • Maximum capacity: 1,000 people

  • Maximum banquet capacity: 500 people

Find out more

Our guest reviews for
Novotel Bangkok Sukhumvit 20

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

8,075 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,327 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

We had a great days, thank you!

Customer review rating 4.5/5

Curry Friends - 06/11/2019 Confirmed reviews AccorHotels

Thanks for giving us comfortable days. looking forward to use it again and again.

Dear Curry, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I will share your opinion with our team. We have been constantly improving the quality of our services, and I believe this feedback will be a great encouragement to all of our staff. Thank you again for letting us know your experience and we look forward to welcoming you back soon. Sincerely, Pongphant Yoksuwan Front Office Manager

Thank

Customer review rating 4.5/5

Marc Business - 06/11/2019 Confirmed reviews AccorHotels

loved the treatment your entire staff showed day in and day out.

Dear Marc, We sincerely appreciate you taking the time to provide us your feedback. I am very glad to hear that our staff made your stay pleasant. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pongphant Yoksuwan Front Office Manager

Weekend in Bangkok

Customer review rating 4.5/5

Damien C. Friends - 06/11/2019 Confirmed reviews AccorHotels

Great experience !

Dear Damien C., Thank you for choosing Novotel Bangkok Sukhumvit 20. I am happy to see that you had a great experience with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for letting us know your experience and hope to see you in the near future. Sincerely, Pongphant Yoksuwan Front Office Manager

Great hotel, friendly staff, awful drinks at the bar

Customer review rating 4.5/5

Matthias Solo - 06/11/2019 Confirmed reviews AccorHotels

Joined a friends bday party at this hotel (150 people) and decided to stay the night there to avoid commuting late night. The hotel itself is very nice and was much better than expected. Friendly check in, decent room very clean and the staff at the restaurant (where the actual party happened ) was very friendly and attentive. So far a 5/5 ... We decided afterwords to go upstairs to Sky on 20 for some late night drinks. The rooftop bar itself is very nice but the drinks are some of the worst you can get in Bangkok. We had various cocktails but all tasted like ice water. When I ordered a vodka tonic they gave it away as the vodka shot was served in a separate glas and the amount was so tiny... When approaching ther server he said, sorry we have to measure it. But that amount was below any standard measuring cup. When I asked to add more they brought another tiny shot ... long story short- no customer focus or manager who stepped up or stepped in. I wouldn't recommend this bar for good drinks. When you compare that to Speakeasy or Mojjo (reviewed both of them separately) Sky on 20 is not worse the money. Overall I still enjoyed my stay at the Novotel Hotel 5/5 but the bar is a 2/5 with a nice set up but awful drinks and service.

Dear Matthias, We very much appreciate your comments regarding your stay at the Novotel Bangkok Sukhumvit 20. I was delighted to hear that your overall staying experience was enjoyable. On the other hand I am very disappointing to read that your experience at Sky On 20 was below your expectations, please do accept my sincere apology. All the points you raised will definitely be reviewed with the concerned departments. We have been constantly improving the quality of our services, and I believe this feedback is essential in identifying areas for future improvement. Thank you again for letting us know your experience and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pongphant Yoksuwan Front Office Manager

Helpful staff and good food

Customer review rating 4.5/5

Anonymous Business - 05/11/2019 Confirmed reviews AccorHotels

Warmly welcome and friendly staff, good and clean room, good food for both breakfast and lunch

Dear Valued Guest, Thank you very much for your valuable opinions and comments regarding your recent visit at Novotel Bangkok Sukhumvit 20. Based on opinions and impressions we received, we will continue to devote our efforts to further improving our services. Thank you once again for sharing your feedback. We look forward to welcoming you back soon. Sincerely, Pongphant Yoksuwan Front Office Manager

Terrific Room

Customer review rating 4.5/5

Yan Business - 05/11/2019 Confirmed reviews AccorHotels

The room is clean. I booked superior room, but looks like i have better n bigger room. I got Iron also. Nice. The bedroom is very comfortable, n the anemity (bathroom stuff) is very complete. The staff hospitality is good

Dear Yeah, We sincerely appreciate you taking the time to provide us your feedback. I was delighted to read that you had a great experience with us and you enjoyed the hospitality of our staff. Our team would be proud to display your kind comments regarding our hotel and services. Thank you again for letting us know your experience and we look forward to welcoming you back soon. Sincerely, Pongphant Yoksuwan Front Office Manager

Very good service

Customer review rating 4.5/5

Parawee K. Business - 04/11/2019 Confirmed reviews AccorHotels

All support from Khun May, Sales Manager who always taking good care for our every booking very impress us. I will try to send more guest to your hotel and hopefully they will get all the same service like me.

Dear Parawee K., Thank you for choosing Novotel Bangkok Sukhumvit 20. It is always a pleasure to receive positive feedback. I will definitely share your comments with our team and I am sure that our entire team, especially Khun May would be glad to read that you had a great stay with us. Thank you again for sharing your experience and we look forward to welcoming you back soon. Sincerely, Pongphant Yoksuwan Front Office Manager

Business trip

Customer review rating 4.5/5

Helen S. Business - 04/11/2019 Confirmed reviews AccorHotels

Stay was smooth, practical and easy.

Dear Helen S, We very much appreciate your comments regarding your stay at the Novotel Bangkok Sukhumvit 20. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pongphant Yoksuwan Front Office Manager

Excellent

Customer review rating 4.5/5

Joshua Solo - 04/11/2019 Confirmed reviews AccorHotels

All perfect

Dear Joshua, We very much appreciate your comments regarding your stay at the Novotel Bangkok Sukhumvit 20. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pongphant Yoksuwan Front Office Manager

It's nice place to stay in Bangkok.

TripAdvisor rating 4.5/5

AlexShumkov Solo travel - 04/11/2019 TripAdvisor review

I stayed on 22nd floor. The room was nice and big enough. It had everything you might need. Bed was comfy, breakfast - tasty, Fitness and pool were fine as well. And yes, I like SKY bar on the top of the hotel )) Thank you for amazing 3-days vacation

Memorable

Customer review rating 4.5/5

Anonymous Business - 02/11/2019 Confirmed reviews AccorHotels

I was there for AccorHotels training and it was an amazing experience. It’s my 4th time in Bangkok yet I still feel happy every visit. The HK is flawless, everything else is good except for Room Service who had a challenge to communicate my order.

Dear Valued Guest, We sincerely appreciate you taking the time to provide us your feedback. I am happy to see that you had an amazing experience with us and also had a great in Bangkok. The point you raised about the room service will definitely be passed to the concerned department. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you again for letting us know your experience and we look forward to welcoming you back soon. Sincerely, Pongphant Yoksuwan Front Office Manager

Ms

Customer review rating 4.5/5

Saranga Business - 02/11/2019 Confirmed reviews AccorHotels

Good as always

Dear Saranga, We very much appreciate your comments regarding your stay at the Novotel Bangkok Sukhumvit 20. It is always a pleasure to receive positive feedback. I am happy to hear that your recent visit with us was another good one. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to welcoming you back soon. Sincerely, Pongphant Yoksuwan Front Office Manager

Good

Customer review rating 4.5/5

Patsy C. Couples - 01/11/2019 Confirmed reviews AccorHotels

Feel like home Actually we feel all around the guys is provide professional service but the lady aronud reception need to put more effort about knowledge of service

Dear PATSY C., We very much appreciate your comments regarding your stay at the Novotel Bangkok Sukhumvit 20. It is always nice to have good and positive feedback. However, the point you raised will definitely be reviewed with the concerned department. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you once again for sharing your experience with us. We look forward to welcoming you back soon. Sincerely, Pongphant Yoksuwan Front Office Manager

Very amazing room and facility

Customer review rating 4.5/5

Pawan K. P. Couples - 31/10/2019 Confirmed reviews AccorHotels

Very beautiful hotel... I enjoyed so much in this hotel....

Dear Pawan Kumar P., Thank you so much for your good feedback regarding your recent visit at Novotel Bangkok Sukhumvit 20. We are happy to hear that you enjoyed your stay with us. I will share your opinion with our team. We have been constantly improving the quality of our services, and I believe this feedback will be a great encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pongphant Yoksuwan Front Office Manager

Very good

Customer review rating 4.5/5

Yk C. Friends - 31/10/2019 Confirmed reviews AccorHotels

Excellent services with warmest greetings

Dear YK C., We sincerely appreciate you taking the time to provide us your feedback. I am very glad to hear that our staff made your stay pleasant. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pongphant Yoksuwan Front Office Manager

I'll be back

Customer review rating 4.5/5

Joan (. Solo - 31/10/2019 Confirmed reviews AccorHotels

The staff was very helpful, great spa, pool, good food and a nice room.

Dear Joan (., Thank you very much for your valuable opinions and comments regarding your recent visit at Novotel Bangkok Sukhumvit 20. Based on opinions and impressions we received, we will continue to devote our efforts to further improving our services. Thank you once again for sharing your feedback. We look forward to welcoming you back soon. Sincerely, Pongphant Yoksuwan Front Office Manager

Nice and clean rooms and good facilities

Customer review rating 4.5/5

Chevy Couples - 30/10/2019 Confirmed reviews AccorHotels

One of The better hotels I've stayed in when In BKK

Dear Chevy, We very much appreciate your comments regarding your stay at the Novotel Bangkok Sukhumvit 20. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pongphant Yoksuwan Front Office Manager

Friendly and calm experience.

Customer review rating 4.5/5

Neilt Couples - 29/10/2019 Confirmed reviews AccorHotels

Everything went smoothly and we felt like honoured guests. Room was cleaned perfectly and the facilities were great

Dear NeilT, Thank you very much for your participation in the survey. It is always nice to have good and positive feedback. Your feedback will be shared with all our team members and this feedback will be a great support to encourage the morale of all our staff who strive to provide a high level of service continuously. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pongphant Yoksuwan Front Office Manager

Great hotel very good location

Customer review rating 4.5/5

William R. G. Business - 29/10/2019 Confirmed reviews AccorHotels

I enjoyed our stay the hotel staff were amazing only to happy to help with any needs room & food was excellent I would recommend this hotel to anyone Thank you

Dear William r g., Thank you so much for your good feedback regarding your recent visit at Novotel Bangkok Sukhumvit 20. We are happy to hear that you enjoyed your stay with us and that we could exceed in all your expectations. I will share your opinion with our team. We have been constantly improving the quality of our services, and I believe this feedback will be a great encouragement to all of our staff. Thank you once again for sharing your experience with us. We look forward to welcoming you back soon. Sincerely, Pongphant Yoksuwan Front Office Manager

best city hotel

Customer review rating 4.5/5

Inge Couples - 29/10/2019 Confirmed reviews AccorHotels

Beautiful hotel with the largest choice of breakfast I've ever seen, the staff are incredibly nice

Dear Inge, Thank you for taking the time to share your positive review regarding your recent stay at Novotel Bangkok Sukhumvit 20. I was delighted to read that you had a great experience with us and you enjoyed the hospitality of our staff. Our team would be proud to display your kind comments regarding our hotel and services. Thank you again for letting us know your experience and we look forward to welcoming you back soon. Sincerely, Pongphant Yoksuwan Front Office Manager
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