Hotel - Novotel Bangkok Sukhumvit 20
Novotel Hotel Novotel Hotel

Novotel Bangkok Sukhumvit 20 Hotel

4.5/5 1,057 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Airport shuttle
    • DON MUANG (Paying)
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Japanese
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Services for children
    • Babysitting on request
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s


  • Breakfast
  • 2 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:01-23:59
    • Opening hours : Week-end 0:01-23:59

Business services

  • 14 meeting room(s)
  • Copy/print service available
See all services

Our rooms

Spacious, contemporary in design and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 244 rooms
  • 211 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 10 family rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • RJ 11 outlet
    • Bidet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 6,210 reviews

Our guest reviews for Novotel Bangkok Sukhumvit 20

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,057 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Richard F. Couples - 16/01/2019 AccorHotels certified review
« Excellent hotel in good location »

Very pleasant stay at Novotel from check in to check out. Excellent facilities, bedroom and pool. Breakfast was ok too.

Arup K. P. Business - 16/01/2019 AccorHotels certified review
« Services are nice to me but there is a felling of bit of thinking of over cost optimization by the Company and less number of staff to take care of the guests especially during break time of the workshop. »

Services are superb. More drinking water can be offered regularly as part of complementary items without requesting more by the guest, also can provide other necessary items like shaving items for men and body lotion. Care should be taken whether the electric items are functioning or not (Hair dryer machine was out of order during my stay). Information should be transmitted uniformly (someone from front desk informed that the luggage can't be stored at hotel counter after check-out but finally we availed this service which gave some nice feelings about the hotel service and the staffs responsible to look at those things are very much supportive). Made ordered for a egg with specific ingredients but the person making the egg did not noticed me which one is for me after made the item.

Marivic S. Business - 16/01/2019 AccorHotels certified review
« Very good stay! »

The staff are all very courteous, friendly and helpful, from reception to concierge, chambermaid and conference room attendants. The room very cozy and as always, very clean. Conference room is just the right size for the room, with enough space for groupings and activities. The food has always been superb and glad to know it has stayed that way.

Fiance Business - 15/01/2019 AccorHotels certified review
« Comfortable room but bathroom will trouble elderly! »

Bed is extremely comfort. Both shower and toilet was separate with counter, perfected design. However, shower area just only in bathtub without flat floor. Little difficult to approach. No doubt, how dangerous for kids and elderly. P.S. may be only for connecting room?

Anonymous Business - 15/01/2019 AccorHotels certified review
« Very welcoming staff and great rooms plus a good bar. »

Very comfortable, clean and a great place to stay.

Anonymous Couples - 15/01/2019 AccorHotels certified review
« Great »

The staff were very friendly and incredibly helpful. The room was lovely. My only recommendation for improvement would be a USB port in the room for charging phones, iPads etc and the air con was quite loud overnight and regularly reverted to 25 degrees when it had been set on 22. I would definitely return to this hotel as the staff were wonderful.

Michael M. Couples - 14/01/2019 AccorHotels certified review
« Loved my stay »

It was outstanding fast check in and the staff was extremely helpful.

James Business - 14/01/2019 AccorHotels certified review
« Excellent staff and food. OK room »

All good except ridiculous and dangerous bath/shower design. Staff always friendly and helpful. Food including breakfast good quality. Room comfortable. Just that bathroom...

Liz Couples - 14/01/2019 AccorHotels certified review
« Great stay, conviently located and very comfortable »

a great spot to relax after a day of sightseeing. the shower was amazing!

Debashish Business - 13/01/2019 AccorHotels certified review
« Feeling home »

The room was clean and comfortable. All the amenities are relevant and in good conditions. The staff members were very polite and settling down the bills were very quick. All along it was a very comfortable stay for me. I wish to come back and enjoy the same level of hospitality. Thanks, Debashish

Andymc Couples - 12/01/2019 AccorHotels certified review
« Good stopover »

Nice hotel broke up a long journey.

Roger S. Friends - 11/01/2019 AccorHotels certified review
« A very enjoyable stay. »

My friends (staying in room 2508) and I were impressed by the friendliness and courtesy of the staff both at reception and in the dining/public areas. Our rooms were very clean, modern and comfortable with large, comfortable beds and splendid wet rooms. The Sky lounge on the 25th floor was well appointed with a splendid choice of complimentary snacks and drinks. The restaurant was spacious ( no waiting for tables) with a wide selection of European and Oriental foods at the breakfast buffets. Certain little suggestions to heighten our appreciation might be the need to keep side dishes warmer such as baked beans, cooked tomatoes, etc which accompany the main fried breakfast dishes and also the potato au gratin which was not cooked to perfection and again needs to be better heated. But these are minor items and cannot detract from the overall experience of enjoying a superb and generous range of culinary choices. Check-in and Check-out services were both efficient and friendly. Many thanks for providing an impressive and welcoming standard of hospitality and comfort and we would most certainly wish to stay at your hotel again on any future visits to Bangkok. Finally, may I offer my profound thanks to your staff for recovering the two items that I had inadvertently left behind in my room on departure and for forwarding them on so expediently to my hotel in Chiang Mai. It is this quality of standard and service which makes a holiday so unforgettable! Thank You! Roger S.

Barry S. Business - 10/01/2019 AccorHotels certified review
« Pleasant stay »

Like the contemporary décor. Personalized and quality service, notably concierge Mr Kai. Can have better bath towels (rather hard).

Harsh M. Families - 10/01/2019 AccorHotels certified review
« It was good »

It was good . Rooms are good but bed is very small 2 adult and 1 child can’t accommodate on that . Staff is humble and prompt .

Samantha Families - 09/01/2019 AccorHotels certified review
« Wonderful stay, as always! »

Rooms were clean, check in and check out was super fast and no fuss! I like the location, about 10-15 wall to nearest BTS or MRT. There is also a tuk tuk service by the hotel which you can ask to bring you to the main road. We also ordered room service and their Roasted Tomato soup is amazing!

Ilektra Couples - 09/01/2019 AccorHotels certified review
« very comfortable stay »

I really enjoyed my stay. My favorite things: the staff, the breakfast, the pool, the view from the room. As a recommendation I would suggest more reasonable prices in the extra services: such as laundry, massages, bar menu. For Thailand standards I found it very high, if they were more reasonable I would certainly make use of them.

Anonymous Couples - 09/01/2019 AccorHotels certified review
« Great »

The stay was stay good with clean room and facility services as hoped. So all in all perfect.

C. Y. K. Solo - 09/01/2019 AccorHotels certified review
« Terrific »


Mr H. K. Solo - 08/01/2019 AccorHotels certified review
« Great location and nice rooms but... »

The room was too loud.

David Couples - 08/01/2019 AccorHotels certified review
« Good City Hotel break »

Enjoyed our stay. Room was nice and bed very comfortable. Staff were very friendly and helpful. Close to Terminal 21 and Skytrain. Enjoyed our snacks and beers in the pool bar and prices were what you would expect to pay in a hotel of this standard.

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