Novotel Bangkok Sukhumvit 20 Hotel 4 stars

TripAdvisor rating 4.5/5 1,293 reviews
Novotel Bangkok Sukhumvit 20
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Hotel extras

  • Walking distance to Terminal 21, Emporium, Emquartier, BTS and MRT stations

  • Free Wi-Fi in all areas including Kids Pool and Kids Club

  • Ballrooms with natural daylight for 1000 pax and 6 extra Meeting Rooms

  • Introducing Gourmet Bar, Food Exchange and rooftop bar 'Sky on 20'

  • 'Family at Novotel' interconnecting rooms and Family Suites

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Airport shuttlePaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Services for children
Catering
  • Breakfast
  • 2 restaurant(s)
  • 3 bar(s)
Business services
  • 17 meeting room(s)
  • Copy/print service available

Hotel location

Novotel Bangkok Sukhumvit 20

19/9 Sukhumvit 20
Klong Toey
10110
bangkok
thailand

Tel: +6620094999

Fax: (+66)2/0094900

Contact email

Check-in from 14h00

Check out up to 12h00

  • MRT SUKHUMVIT :   BLUE LINE EXIT 2

  • BTS ASOK :   SUKHUMVIT LINE EXIT 6

  • By plane

    DON MUANG At 25km / 15.53 miles - Shuttle paying

  • By plane

    SUVARNABHUMI INTL At 25km / 15.53 miles - Shuttle paying

GPS :13.731522, 100.564021

Our accommodations

The hotel offers 244 guestrooms and suites featuring stylish, contemporary designs under five room types from superior rooms to executive suites. Our superior rooms starts from 30 sq.m. providing spacious ambience for our guests while being away from home

SUPERIOR ROOM, 1 King Size Bed, City View

  • Max. number of persons: 3
  • Area: From 30
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products
  • Multimedia hub

SUPERIOR ROOM, 2 Single Size Beds, City View

  • Max. number of persons: 3
  • Area: From 30
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products
  • Multimedia hub

DELUXE ROOM, 1 King Size Bed, City View

  • Max. number of persons: 3
  • Area: From 33
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products
  • Multimedia hub

EXECUTIVE ROOM,1 King Size Bed, High Floor

  • Max. number of persons: 3
  • Area: From 33
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products
  • Multimedia hub

FAMILY SUITE, 1 King Size Bed

  • Max. number of persons: 4
  • Area: From 45
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Nespresso machine
  • Bathroom products
  • Multimedia hub

EXECUTIVE ROOM, 2 Single Size Beds, High Floor

  • Max. number of persons: 3
  • Area: From 30
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Nespresso machine
  • Bathroom products
  • Multimedia hub

EXECUTIVE SUITE, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 45
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Nespresso machine
  • Bathroom products
  • Multimedia hub

Our restaurants and bars

FOOD EXCHANGE

Type of cuisine: International

The restaurant comprises of several individual show kitchens, serving cuisine from both Western and Asian regions. A modern interpretation of Food Markets from around the Globe will give a taste of your travels in the heart of Bangkok's downtown.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Charm Korean Restaurant

Type of cuisine: Barbecue

Charm, a refined Korean Barbeque restaurant, welcomes its guest with its signature melt-in-your mouth whole rib-eye steaks, Charms experienced service team will assist table-side and enjoy the meal with plentiful of imported Hite beer from South Korea

GOURMET BAR

Photo non contractuelle / Strictly non binding

Gourmet Bar is an informal, friendly eating and drinking space where people want to meet and taste trendy drinks as well as enjoy eating meals served from the bar, in traditional Thai, Western cuisine as well as modern interpretations and fusions.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Photo non contractuelle / Strictly non binding

Relax at our 9th Floor Infinity Pool offering great views over Bangkok. Sip and enjoy a cool drink or Snack from our Poolbar on your sunlounge or Poolside undercover dining area. Families can also enjoy a dedicated kids pool and separate kids club.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SKY ON 20

Photo non contractuelle / Strictly non binding

Located on the 26th floor with the spectacular sunsets views and non-stop nightscape of Bangkok. The bar has a full range of wines, beers, and a range of cocktails you may wish to indulge in along with a selection of tapas style snacks and pizzas.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 17

  • Maximum size: 640

  • Maximum capacity: 1,000 people

  • Maximum banquet capacity: 500 people

Find out more

Our guest reviews for
Novotel Bangkok Sukhumvit 20

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

7,910 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,293 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Accessible and superb amenities

Customer review rating 4.5/5

K Business - 07/10/2019 AccorHotels review

The hotel is located at the heart of Sukhumvit, amd is accessible from the train station. It's surrounded by good restaurants and malls. Amenities are excellent and the staff are very friendly.

Dear K, We very much appreciate your comments regarding your stay at the Novotel Bangkok Sukhumvit 20. I am so glad to hear that you enjoyed your stay with us! I will share your opinion with our team. We have been constantly improving the quality of our services, and I believe this feedback will be a great encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pongphant Yoksuwan Front Office Manager

The staff were super friendly and helpful. Lovely hotel, will stay there again.

Customer review rating 4.5/5

Maria S. Solo - 07/10/2019 AccorHotels review

Lovely, comfortable hotel in a good location. Staff very friendly. I had a great experience and will stay there again.

Dear Mary S., Thank you for taking the time to share your positive review regarding your recent stay at Novotel Bangkok Sukhumvit 20. I was delighted to read that you had a great experience with us and you enjoyed the hospitality of our staff. Our team would be proud to display your kind comments regarding our hotel and services. Thank you again for letting us know your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pongphant Yoksuwan Front Office Manager
Customer review rating 4.5/5

Camille Solo - 07/10/2019 AccorHotels review

Breakfast was great. The room also. I will mention not enough water for free (60 for a bottle, very expensive..). Happen also that long waiting for having a lift.

Dear Camille, Thank you so much for your good feedback regarding your recent visit at Novotel Bangkok Sukhumvit 20. It is always a pleasure to receive your feedback. All the points you raised will definitely be reviewed with all concerned departments. We have been constantly improving the quality of our services, and I believe this feedback is essential in identifying areas for future improvement. I certainly look forward to the opportunity of welcoming you back to better serve you in the near future. Sincerely, Pongphant Yoksuwan Front Office Manager

Love the Novotel

Customer review rating 4.5/5

Kirby Couples - 06/10/2019 AccorHotels review

The Novotel on Soi 20 is absolutely stunning. The lobby is outstanding, the service is kind and professional, the rooms are clean and spacious, the location spot on, and the breakfast buffet yum! I have stayed here multiple times and highly recommend it.

Dear Kirby, We sincerely appreciate you taking the time to provide us your feedback. It is with great pleasure that we received your compliments. We will not fail to share your kind feedback with our team and I believe that they would be proud to display your kind comments regarding our hotel and services. I am sure that your kind word is the best reward for our dedicated staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pongphant Yoksuwan Front Office Manager

Great experience

Customer review rating 4.5/5

Gabriel Friends - 05/10/2019 AccorHotels review

Everything is great at your hotel, location, room quality, staff.... difficult to find one thing to complain about!

Dear Gabriel, Thank you so much for your good feedback regarding your recent visit at Novotel Bangkok Sukhumvit 20. We are happy to hear that you enjoyed your stay with us and that we could exceed in all your expectations. I will share your opinion with our team. We have been constantly improving the quality of our services, and I believe this feedback will be a great encouragement to all of our staff. Thank you once again for sharing your experience with us. We look forward to welcoming you back soon. Sincerely, Pongphant Yoksuwan Front Office Manager

hotel is good exception location

Customer review rating 4.5/5

Jolie S. Couples - 04/10/2019 AccorHotels review

overall experience is good, nice room & amenities. helpful staff from Concierge & hskp. swimming pool a bit small but still fine. Location not S. good. Although shuttle is provided we still difficult to get back to hotel when we were out.

Dear Jolie S., Thank you for taking the time to share your positive review regarding your recent stay at Novotel Bangkok Sukhumvit 20. I was delighted to read that you had a great experience with us and you enjoyed the hospitality of our staff. Our team would be proud to display your kind comments regarding our hotel and services. Thank you again for letting us know your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pongphant Yoksuwan Front Office Manager

Matthew S.

Customer review rating 4.5/5

Matthew Business - 04/10/2019 AccorHotels review

From check in to check out the service was amazing

Dear Matthew, We sincerely appreciate you taking the time to provide us your feedback. I am very glad to hear that our staff made your stay pleasant. I will share your opinion with our team. We have been constantly improving the quality of our services, and I believe this feedback will be a great encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pongphant Yoksuwan Front Office Manager

Acceptable

Customer review rating 4.5/5

Tom L. Business - 04/10/2019 AccorHotels review

Everything is fine until the check out, front desk staff told me that I have consumed a pack of potatoe chips at the mini bar. To be honest, when I first come inside the room 1212, I also did not check on the minibar items but I noticed that the water bottle is chargeable at THB50 or 60. I have feedback to the front desk lady whom serving me that I and my co-worker confirmed did not touch anything at the minibar and she was kind enough to waive off this charge.

Dear Tom L., We very much appreciate your comments regarding your stay at the Novotel Bangkok Sukhumvit 20. I am happy to see that you had a great experience with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for letting us know your experience and hope to see you in the near future. Sincerely, Pongphant Yoksuwan Front Office Manager

Mr

Customer review rating 4.5/5

M. Business - 03/10/2019 AccorHotels review

Good Stay. Dont need to change anything.

Dear M., We very much appreciate your comments regarding your stay at the Novotel Bangkok Sukhumvit 20. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pongphant Yoksuwan Front Office Manager

Great facilities and services.

Customer review rating 4.5/5

Anonymous Business - 03/10/2019 AccorHotels review

Friendly staff. Good food. Clean. Overall, enjoyed my stay at Novotel.

Dear Valued Guest, Thank you so much for your good feedback regarding your recent visit at Novotel Bangkok Sukhumvit 20. We are happy to hear that you enjoyed your stay with us and that we could exceed in all your expectations. I will share your opinion with our team. We have been constantly improving the quality of our services, and I believe this feedback will be a great encouragement to all of our staff. Thank you once again for sharing your experience with us. We look forward to welcoming you back soon. Sincerely, Pongphant Yoksuwan Front Office Manager

Ambiance and cleanliness of the room is excellent

Customer review rating 4.5/5

O. H. K. Business - 03/10/2019 AccorHotels review

I am impress with the excellent services overall. The staff at Novotel Sukhumvit 20 are all courteous and helpful. Room I was staying was clean and well maintained. Breakfast was a feast with a wide variety of food available. I have make reservations again for my next stay which will be in 2 weeks time and this time am staying for 8 nights.

Dear O. Hean K., Thank you very much for your valuable opinions and comments regarding your recent visit at Novotel Bangkok Sukhumvit 20. Based on opinions and impressions we received, we will continue to devote our efforts to further improving our services. Thank you again for sharing your experience, and we hope you will have a pleasant stay for every visit. Sincerely, Pongphant Yoksuwan Front Office Manager

Very nice

Customer review rating 4.5/5

Manish Families - 02/10/2019 AccorHotels review

Very nice.

Dear Mr. Manish K., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pongphant Yoksuwan Front Office Manager
Customer review rating 4.5/5

Ezra E. Business - 02/10/2019 AccorHotels review

Excellent

Dear Mr. e., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pongphant Yoksuwan Front Office Manager

Excellent room, friendly reaction, delicious breakfast. The last is not good.

Customer review rating 4.5/5

L. Business - 01/10/2019 AccorHotels review

First of all thank you for your support. Great room, friendly response, delicious breakfast. All were satisfied. You asked me if I needed a taxi when I checked out and I said I didn't need it because the work was not over. But in the afternoon, I remembered what you said and i asked for a taxi. The taxi was a trick. i got ripped off by the taxi driver. The meter cost about 300 THB, but it requires 500 THB including the toll gate fee. (As far as i know that the toll gate costs about 70 THB.) I don't received any information form hotel in advance. If you do this, do not accept taxi requests. I never want to stay at your hotel next time. It feels very bad. Thank you.

Dear L., Thank you very much for taking your time to write us the review regarding to the recent stay with us at Novotel Bangkok Sukhumvit 20. I was delighted to read that your experience with us was satisfied. However I am sorry to learn that you had a bad experience with the taxi. Please accept my sincere apology for any inconvenience caused. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pongphant Yoksuwan Front Office Manager

Nice and I like this hotel very much...

Customer review rating 4.5/5

Jeffrey S. Business - 01/10/2019 AccorHotels review

Very caring and attentive staffs from front desk to house keeping.

Dear Jeffrey S., We sincerely appreciate you taking the time to provide us your feedback. I am very glad to hear that our staff made your stay pleasant. I will share your feedback with our team and I believe that they would be proud to display your kind comments regarding our hotel and services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pongphant Yoksuwan Front Office Manager

Friendly service and cozy environment

Customer review rating 4.5/5

Anonymous Couples - 01/10/2019 AccorHotels review

Room is clean and cozy. The staffs are all very friendly and helpful. It is great that hotel provides the shuttle tuk tuk car to the nearest TBS.

Dear Valued Guest, We sincerely appreciate you taking the time to provide us your feedback. It is with great pleasure that we received your compliments. We will not fail to share your kind feedback with our team and I believe that they would be proud to display your kind comments regarding our hotel and services. I am sure that your kind word is the best reward for our dedicated staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pongphant Yoksuwan Front Office Manager

Always okay

Customer review rating 4.5/5

Anonymous Business - 30/09/2019 AccorHotels review

always a nice stay.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Bangkok Sukhumvit 20. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pongphant Yoksuwan Front Office Manager

Great Place

Customer review rating 4.5/5

Mark C. Friends - 30/09/2019 AccorHotels review

This hotel is amazing the staff and service is outstanding. The room attendant (Suriya) made sure my stay was first class, she made sure i was happy with the room cleaning and the smile just lit up the room. 5 STARS from me. The hotel reception lady (NAME) was outstanding the level of service NAME provided was Exceptional, I was always greeted with a smile and nothing was every a problem. 5 STARS from me.

Dear Mark C., We very much appreciate your comments regarding your stay at the Novotel Bangkok Sukhumvit 20. It is always a pleasure to receive positive feedback. I am happy to hear that your recent visit with us was a great one! I will share your comments with our team and pass your compliments to "Suriya and Name”. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to welcoming you back soon. Sincerely, Pongphant Yoksuwan Front Office Manager

Excellent and friendly service in a centrally located but somehow peaceful hotel

Customer review rating 4.5/5

Axel Business - 30/09/2019 AccorHotels review

it starts at check-in, friendly and competent staff make check-in not a bother but almost fun. Novotel rooms are modern and well designed, nothing is missing and they are well cleaned as well. The gym can improve somehow, treadmills older, no chance to connect to music/TV and the screen was set to the hotel info channel which repeated the same song for several hours - annoying. Breakfast buffet great and even if guests arrive slightly late (I did) receive friendly service.

Dear Axel, We sincerely appreciate you taking the time to provide us your feedback. I am very glad to hear that our staff made your stay pleasant and you enjoyed most of the time at Novotel. I will share your feedback with our team and I believe that they would be proud to display your kind comments regarding our hotel and services. This feedback will be a great support to encourage the morale of all our staff who strive to provide a high level of service continuously. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pongphant Yoksuwan Front Office Manager

Satisfied

Customer review rating 4.5/5

Michael Business - 29/09/2019 AccorHotels review

Stayed in room 2017 for 2 nights. Noticed there is some intermittent water sound throughout the night (in the still of the night). Sounded like the water pressure / water tank filling up. I woke up and checked that the sound did not come from my own bathroom. I guessed the sound could be from another room, sounded through the walls. It disturbed my sleep on the first night. There was still the same sound on the second night. I'll be staying at the hotel again next week, will feedback again if the sound is common throughout all the rooms. Cheers!

Dear Michael, Thank you for sharing your feedback. It is disappointing to read of your unsatisfied experience during your recent visit with us and I would like to firstly offer you a sincere apology for any inconvenience caused. All the points you raised will definitely be reviewed with all concerned departments. We have been constantly improving the quality of our services, and I believe this feedback is essential in identifying areas for future improvement. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Pongphant Yoksuwan Front Office Manager
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