Mercure Macon Bord de Saone Hotel 4 stars

Customer review rating 3.9/5 2,513 reviews
Mercure Macon Bord de Saone Hotel
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Room 1

Number of guests
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Hotel extras

  • Family Rooms for up to 4 people

  • Free, enclosed private car park

  • Outdoor swimming pool

  • Restaurant and terrace overlooking the River Saône

  • Fully equipped meeting rooms

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Children's Club for 3 to 6 years
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Shoe shine machine
Leisure and activities
  • Swimming pool
  • Thalassotherapy centre (Nearby)
  • Fitness centre (Nearby)
  • Well-being
  • Children's Club for 3 to 6 years
  • Golf (Nearby)
  • Tennis
  • Boat excursions (Nearby)
  • Bicycles rental (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Macon Bord de Saone Hotel

26 Rue Pierre de Coubertin
71000
macon
france

Tel: +33385219393

Fax: (+33)3/85391145

Contact email

Check-in from 15h00

Check out up to 12h00

  • ARRET JEAN MOULIN :   A G

  • By plane

    LYON ST EXUPERY At 91.2km / 56.67 miles

  • By car

    A 40 At 2.7km / 1.68 miles

  • By car

    A6 At 6.1km / 3.79 miles

  • By train

    MACON LOCHE At 8.4km / 5.22 miles

  • By train

    MACON VILLE At 2.8km / 1.74 miles

GPS :46.318093, 4.842326

Our accommodations

Fall in love with the harmonious blend of elegance, modernity and comfort in your fully renovated room. You'll be charmed by our peaceful and spacious rooms with views of the River Saône or the park.

Classic Room with 1 king-size bed

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities

PRIVILEGE ROOM with 1 king-size bed and 1 sofa bed

  • Max. number of persons: 4
  • Area: From 22
  • Wireless internet in your room
  • Coffee/tea making facilities

Superior Family Room with 1 king-size bed and 1 double sofa bed

  • Max. number of persons: 4
  • Area: From 22

Classic Room with twin beds

  • Max. number of persons: 2
  • Area: From 22
  • Wireless internet in your room
  • Coffee/tea making facilities

Our restaurants and bars

AU FIL DE L'O

Type of cuisine: Regional

At the Au Fil de l'O restaurant, you can enjoy traditional seasonal cuisine based on local produce. This restaurant will delight individuals, families and groups of friends or colleagues alike.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MATISCO

Photo non contractuelle / Strictly non binding

24-hr bar.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 120

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Macon Bord de Saone Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.9/5

2,513 reviews

All initial impressions were very good

Customer review rating 3.9/5

Judith F. Couples - 29/08/2019 AccorHotels review

Location easy to find from autoroute. Great setting along the river. Reception staff very helpful. Great room overlooking the river. Enjoyed a great dinner on outside balcony with very pleasant staff. Good nights sleep, great breakfast and off again home. Thank you

Transit visit

Customer review rating 3.9/5

Anonymous Families - 19/08/2019 AccorHotels review

nice surroundings and comfortable

Dear PHILIP H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Mâcon Bord de Saône. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, M'barek Chef de reception

Expectations not met

Customer review rating 3.9/5

Conrad G. Families - 19/08/2019 AccorHotels review

We arrived after a long drive the corridor and our room had a strong odour the sink then emptied all over the bathroom floor I went and got the manager who Immeadiate lay recignised the strong smell and opened fire escape the sink I repaired but it failed twice more they arranged a plumber for next day no room change as they were full.considering the cost after a discount it was expensive and not enjoyable the campanile is better

Dear CONRAD G., Thank you for taking the time to tell us about your experience at the Hotel Mercure Mâcon Bord de Saône. I'm sorry your experience did not meet your expectations. allow me to apologize most sincerely. At Mercure, we strive to provide a superior customer service experience. We take into account your comments about the hotel and try to do the maximum to prevent this from happening again We appreciate your sharing your concerns and hope you will give us the opportunity to serve you better in the near future. Sincerely, M'barek Chef de reception

Kind but old and dirty

Customer review rating 3.9/5

Danny Families - 17/08/2019 AccorHotels review

Great location because we needed to stop during our travel; the staff is very kind and a bed for the baby was already ready when we arrived. Unfortunately the structure is old and dirty. If you love hygiene this is not the place for you.

Amazing staff, hotel well past it's best

Customer review rating 3.9/5

David Families - 15/08/2019 AccorHotels review

Not as expected, having stayed at Mercure hotels many times before and the Novotel at Lens the night before I was very disappointed with this hotel. The only saving grace were the staff who were all excellent, helpful and attentive.

Dear DAVE W., Thank you for taking the time to tell us about your experience at the Hotel Mercure Mâcon Bord de Saône. I'm sorry your experience did not meet your expectations. allow me to apologize most sincerely. Nevertheless, we thank you for your commons on the staff who could welcome you throughout your stay At Mercure, we strive to provide a superior customer service experience. Therefore, your comments are very important to us. Rest assured that we are taking the appropriate steps to solve the problem and prevent it from happening again. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, M'barek Chef de reception

Very disappointed

Customer review rating 3.9/5

Anonymous Families - 14/08/2019 AccorHotels review

We were given a disabled room (we had booked a classic). We had a shower and the water did not drain well. We were given an alternative room in accordance with what we had booked - that room was noisy as some water system kept going off. Breakfast service was appalling - there had clearly been a number of guests who got to breakfast before us and used crockery and cutlery was still on nearly all of the tables that had been vacated. The staff member who was clearing the tables showed no urgency to clear the tables for other guests, and at least one had to request that a table be cleared. The breakfast items were not replenished quickly, if at all, e.g. there was next to no bacon, fruit bowls were almost empty. There was a paper tissue to hold bread - in other hotels we have experienced a quality linen cloth. The swimming pool looked as if it needed maintenance, and we probably would not have used if the weather had been good enough. The hotel looked as though it to needed maintenance, especially the blinds outside the dining room.

Dear JEREMY C., Thank you for taking the time to put a comment after your stay at the hotel Mercure Mâcon Bord de Saône. I apologize for any inconvenience you have experienced. I will take care of sending the information to the Direction and be assured that measures will be taken so that we can satisfy you fully during your next stay. Please accept, Madam, the expression of our devoted feelings. Sincerely, M'barek Chef de reception

The hotel room was adequate but the breakfast was very poor

Customer review rating 3.9/5

Louise P. Families - 14/08/2019 AccorHotels review

We stayed in the Mercure Macon Bord de Saone en route from Italy back to the UK. We booked 2 privilege rooms with breakfast, and requested interconnecting rooms. The hotel rooms were ok - although not interconnecting they were next to each other. Providing a Nespresso machine was a nice touch. However, (i) the pullout bed was very sparsely made up (a thin single sheet over the bare mattress, no duvet, just a utilitarian brown scratchy blanket), (ii) the room looked tired and dated and needed some attention eg the curtains had partially come off their rails, and (iii) the shower was blocked and nearly overflowed when we used it. The breakfast was very very poor - no fresh fruit, and despite the restaurant only being half full they had run out of bowls, fresh cups, and half of the food eg scrambled eggs, bacon, croissants had run out. The Nespresso machine was out of water. We asked the waiters to fill up the machine, provide bowls etc - which they did - but just brought out one bowl eg not very helpful for the other guests who also could not have any cereal! They looked as if they were either very inexperienced or hungover, and certainly were not at all attentive. Also, the restaurant had a self serve station for cooking eggs in metal pans over a hot plate. But there were no oven gloves or protective items so guests were burning their hands when they tried to take an egg off the hotplate. I have stayed in many Accor hotels and mostly am satisfied - but overall I regret booking this one, and certainly would not stay here again.

Dear JAMES P., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Mâcon Bord de Saône. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Sincerely, M'barek Chef de reception

I not happy because I have paid twice and still waiting for my money back nearly three weeks

Customer review rating 3.9/5

Andrew E. Couples - 08/08/2019 AccorHotels review

I am stilling waiting for my money to be returned I paid twice it’s nearly three weeks

Dear ANDREW e., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Mâcon Bord de Saône. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, M'barek Chef de reception

Poor

Customer review rating 3.9/5

Freddie C. Families - 08/08/2019 AccorHotels review

The dirtiest room that I ever stay...

Dear FREDERICO C., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Mâcon Bord de Saône. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will inform the Director, and rest assured that the measures will be taken so that we can welcome you in conditions that meet your requirements. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, M'barek Chef de reception

Pleasant hotel on the riverside at Macon but not really 4*

Customer review rating 3.9/5

Sruthanach Solo - 07/08/2019 AccorHotels review

Every year for the last five years I have driven from London for three weeks climbing in the Alps and have stayed at the hotel on both my southbound trip and, three weeks later, on my return north. I am fond of this hotel. It has comfortable rooms and a nice pool area. Ideal for chilling after a day on the road. However the rest of the hotel's facilities are really quite basic and it is difficult to regard it as truly "four star" as it is advertised. The interior bar area lacks any atmosphere and the restaurant has the rather spartan feel of a university canteen. There is only one rather slow lift covering all the floors. The rooms are comfortable but are linked by corridors that are dark and uninviting. And on this occasion all three pillows on my bed were lumpy and uncomfortable, as if the synthetic filling had hardened into lumps. I shall return to the hotel because for my purposes its positive features outweigh the negatives but the charms of the place should not be over-sold.

Dear JOHN Y., We thank you very much for your comments regarding your stay at the Hôtel Mercure Mâcon Bord de Saône. We're happy that you think it is a nice place, and we 're sorry about the restaurant and the bar. Thank you again for sharing your experience, and we hope your next visit will be better than the previous one. Sincerely, M'barek Chef de reception

PRETTY GOOD BUT SOME ROOM FOR IMPROVEMENT

Customer review rating 3.9/5

Peter F. Couples - 26/07/2019 AccorHotels review

Air con in bedroom not up to task of cooling room. Food good and good VFM although staff very inexperienced. Pool safety lock broken! Pool water also murky and has poor colour. The pool needs a thorough clean and the water system overhauled. Stylish. Would stay again.

A cool stay in Macôn

Customer review rating 3.9/5

Mb Couples - 25/07/2019 AccorHotels review

Staff good but the receptionists do need to be told that the phone does not trump people standing at the desk!

Monsieur, Nous vous remercions d'avoir pris le temps de partager votre avis. Sachez que votre remarque sera bien entendu transmise à toute l'équipe. Nous espérons vous revoir très bientôt! Veuillez agréer, Monsieur, nos salutations distinguées. Laura Assistante Chef de réception

Everything was perfect

Customer review rating 3.9/5

Margaret D. Couples - 25/07/2019 AccorHotels review

The location was superb, the food was amazing as was the local wine. The bathroom was tired but clean. Staff were helpful and friendly

Prestation correcte

Customer review rating 3.9/5

Pinero V. Couples - 15/07/2019 AccorHotels review

Correct

Dear ILDEFONSO PINERO V., We very much appreciate your comments regarding your stay at the Hôtel Mercure Mâcon Bord de Saône. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, M'barek Chef de reception

Good stay, but why paper cups for the coffee & tea in the room?

Customer review rating 3.9/5

Anonymous Couples - 29/06/2019 AccorHotels review

I was generally very happy with my recent stay in the Mercure hotel in Macon on 22nd June (reservation reference HLRDDJNQ). I was particularly pleased that there was a kettle in our room, to make tea and coffee, and decent quality tea bags (not the dreadful tasteless Lipton yellow label tea so prevalent on the continent). However, I cannot understand why you provide very small disposable paper cups with plastic lids and disposable wooden stirring sticks, rather than proper full size ceramic mugs and metal teaspoons as are found in most British hotels, even budget chain hotels. Accor, like many businesses these days, at least claims to be concerned about the environment. To provide single use disposable not reusable cups & stirring sticks seems unnecessarily wasteful, when the trend is against single use cups. Drinks taste better from a real cup, not a cardboardy cup. When you provide a decent quality of tea, I'd rather have a generous sized mug of it. It's hard to wash and reuse a paper cup, e.g. if you want a cup of coffee on arrival at the hotel, and then a cup of tea the following morning, or vice versa. So please, keep providing the kettles and nice tea & coffee in your hotel rooms, but with proper large ceramic mugs & real teaspoons!

Disappointed with the 4* experience

Customer review rating 3.9/5

V.m. Couples - 29/06/2019 AccorHotels review

Quiet and good location from motorway, nice welcoming, average food proposition, room ok but very tiny bathroom and bed too hard, pillows not comfortable. The restaurant served good food -excellent deserts - although the breakfast was disappointing somehow: the selection is good but not cooked on spot.

Site superb, staff pleasant, organisation and restaurant service abysmal.

Customer review rating 3.9/5

Patricia A. Friends - 21/06/2019 AccorHotels review

The hotel is in a beautiful situation, overlooking the river and close to a park. The rooms are comfortable and well equipped though the towels are small and very thin, they need replacing! The service in the restaurant is exceedingly slow, we ate there on two evenings and it was thirty minutes before we received the menu then something close to an hour and a half before we were served our food. We had numerous attempts to get a correct bill, we were charged for breakfasts we didn’t have, a non-existant dog and taxe de séjour for an individual who didn’t exist!

Just one night

Customer review rating 3.9/5

G. Couples - 17/06/2019 AccorHotels review

Friendly staff

Dear MARCO G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Mâcon Bord de Saône. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

not a great experience! air co did not work and bathroom not up to the standard of a 4 hotel

Customer review rating 3.9/5

S. Business - 11/06/2019 AccorHotels review

I was given a room and air co was not functionning. Toilet are old and dirty. Towels are low standard.

Dear LORI S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Mâcon Bord de Saône. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jérôme POUPONNOT Directeur

Nice location

Customer review rating 3.9/5

Andy F. Families - 02/06/2019 AccorHotels review

Disappointed the pool was closed as the online website said it was open and this was why we choose the hotel in the first place but great customer service from a chap called Romain cheered us up....

Dear ANDREW F., We very much appreciate your comments regarding your stay at the Hôtel Mercure Mâcon Bord de Saône. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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