Hotel - Mercure Hotel Duesseldorf Zentrum
Mercure Hotel Mercure Hotel

Mercure Hotel Duesseldorf Zentrum

4.0/5 64 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Cold snacks
    • Opening hours : Week 06:30 - 10:30
    • Opening hours : Week-end 07:00 - 11:00

Business services

  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

The 3-star Mercure Hotel Düsseldorf Zentrum has 68 non-smoking rooms, some with individually adjustable air conditioning. Choose between Standard and Privilege Rooms. Rooms are equipped with a desk, free WIFI, a safeWIFI and a safe, as well as tea and coffee-making facilities. The bathroom has a rain shower. Two children up to 12 years old can sleep in their parents' bed free of charge. Your pet is welcome to stay (xx EUR/night).

  • 68 rooms
  • 100% non-smoking hotel
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Baby bed
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 673 reviews

Our guest reviews for Mercure Hotel Duesseldorf Zentrum

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 64 reviews
Dave B. Business - 09/08/2018 AccorHotels certified review
« Excellent modern business hotel with excellent staff, great breakfast and good facilities »

Immediate impressions before check-in were favourable: fresh décor, open lobby, warm welcome. The check-in process was flawless and swift. My room on the first floor [102] had everything I needed with a few tolerable omissions: no fridge, one of the windows would not tightly close (allowing traffic noise), and the TV was locked, preventing display from my laptop. The choice of English TV channels was limited. However, the bed was comfortable (if a little firm), with four pillows, the bathroom well-appointed, the shower OK if not spectacular, and the desk was just big enough. I found the chair mildly uncomfortable and somewhat heavy. I particularly admired the storage: the wardrobe was more than adequate, and the safe within it allowed for my oversized laptop which is rare. There were plenty of power sockets in the right places, and the ventilation system was powerful yet quiet and always seemed to be a little cold. In common with many German hotels, I'm not sure why there were two small duvets when a larger one would have been preferable. Breakfast was excellent, with fresh ingredients and a wide selection. The staff were all brilliant too, polite and attentive yet not pushy. I accidentally left behind my Fitbit (which fell off the bedside table) but it was retrieved quickly and I returned later to pick it up - no hassle! The location is OK with restaurants close by and a decent public transport network, and while on a large road, the traffic was never overwhelming. Having said all that, I probably would not stay again as parking in the area was difficult. I appreciate there is an underground car park but the website does not list this, so I presumed this is not for guests. I am always reticent to pay the usual exorbitant rates when street parking overnight is free and I found a space each night after some hunting.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dave B., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, G.Wirths Assistant to the hotel management

Samson O. Business - 02/08/2018 AccorHotels certified review
« Beautiful »

Very friendly and helpful staff. Nice cosy room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Samson O., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, G.Wirths Assistant to the hotel management

Esmir A. Families - 17/07/2018 AccorHotels certified review
« Short Stay »

It was nice for a short stay and the hotel has good location...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Esmir A., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, G.Wirths Assistant to the hotel management

Henry Families - 04/07/2018 AccorHotels certified review
« Everything okay but noisy neighbours »

Our stay was very pleasant. Breakfast, air conditioning, staff were very nice! Thank you. Only minus was noisy neighbours having a party next to us on couple of nights.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Henry P., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Nüesch Hotel Manager

Anonymous Business - 16/06/2018 AccorHotels certified review
« Hot in room, no air condition. Poor internet. »

Hot in room, no air condition. Poor internet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rickard Hansen, Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf Zentrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, G. Wirths Assistant to the hotel management

Anonymous Business - 11/06/2018 AccorHotels certified review
« everything fits »

Very friendly and fast booking & reservation service via telephone/email

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jonas M., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, G. Wirths Assistentin der Hotelleitung

Anonymous Business - 08/06/2018 AccorHotels certified review
« Too hot »

No air conditioning in the room meant room was hot and airless.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jason H., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf Zentrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, G.Wirths Assistant to the hotel management

Diana Business - 01/06/2018 AccorHotels certified review
« Okay »

Overall ok, but I have been staying in a room with without AC, so it was a little too hot. Probably there was some small print informing me about this somewhere (I hope it was), but I didn’t know it in advance. The doors are too thin, not sound proof so I could hear people walking or entering their room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shuel M., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Zentrum. I can promise you that In the future we will have air conditioners in all rooms and we will get new doors. We apologize for the inconvenience. the information about the Air conditions is on our website. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, G.Wirths Assistentin der Hotelleitung

James D. Business - 16/05/2018 AccorHotels certified review
« Clean, Friendly & Convenient »

It's a convenient location to stay, within 10 minutes from the airport and restaurants within a block of the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James D., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Zentrum. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Geraldine Wirths Assistant to the management

Anonymous Friends - 14/05/2018 AccorHotels certified review

Very friendly personnel, excellent breakfast, the room was neat and the bed/mattress comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sonja R., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Geraldine Wirths Assistant to the hotel management

Alice Couples - 23/04/2018 AccorHotels certified review
« Good »

Stay was good. Manager were helpful with our requests and provided assistance when asked. One downturn was the very warm room, loud AC and the lights from the hallway were so bright that they shone through the room door and illuminated the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alice W., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Zentrum. It is always a pleasure to receive positive feedback. I would like to inform you that we will get new doors in mai.After that it is more calm and you will not be disturbed by the light anymore. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Geraldine Wirths Assistant from the hotel management

Katharina Friends - 09/04/2018 AccorHotels certified review
« Welcoming and nice »

Staff was really nice, immediately helped with problems and i had an overall good stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anna-Katharina B., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Geraldine Wirths Assistant to the hotel management

Jeff G. Business - 28/03/2018 AccorHotels certified review
« Great place, freindly staff, and convenient location. »

Arrived early on a flight from the USA the staff worked fast to get rooms ready. Rooms were clean and comfortable. Breakfast was good with plenty of selection.

P. Business - 25/03/2018 AccorHotels certified review
« receiption very friendly but still space for improvement »

nice service on reception. clean service was bad. not empty old coffe mug and to late room service. after 3 p.m.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sebastian P., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Geraldine Wirths Assistant to the hotel management

Anonymous Business - 19/03/2018 AccorHotels certified review

The "quiet" room was not quiet

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ilias P., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf Zentrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christoph Nüesch Hotel Manager

Frank Business - 14/03/2018 AccorHotels certified review
« Too little of everything »

- No parking space available, had to park 10' away (and 30' of searching for a place) - not the most friendly personal - very limited breakfast selection

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frank L., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf Zentrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christoph Nüesch Hotel Manager

Alexander Friends - 12/03/2018 AccorHotels certified review
« Good hotel »

Clean, quiet, good breakfast. But small room, no fridge.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexander B., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Nüesch Hotel Manager

R-london Business - 15/02/2018 AccorHotels certified review
« Good location, easy to reach from airport »

Very nice and comfortable room, looked new. Maybe the ventilation of the bathroom could be made less noisy. Everything else fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Renaud D., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Nüesch Hotel Manager

Couples - 14/01/2018 TripAdvisor review
« Well for this price »

Very good breakfast. Location is in quiet area near the old city. Normal room, but without the refrigerator. Renovated house. The price was excellent for us. Service was very good - Thanks for friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elena V, thank you for staying at our hotel and your positive feedback. I will share your comments with my team. For your next stay we recommend you to book a Privilege room which includes a free minibar. Best regards,

Y4253UQmarinad Family - 11/01/2018 TripAdvisor review
« Close to airport »

The room was OK, with coffee machine and cattle. We need to pick up our daughter in Dusseldorf airport. Very suitable location for meeting in airport using car, about 10 min. But the hotel is about 30 min by foot from old town of Dusseldorf and tram is not nearby hotel. We have little bit problem with coins to pay for the car parking. The hotel manager refused to change the money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, thank you for staying at our hotel and sharing your experience. best regards,

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