Hotel - Mercure Hotel Duesseldorf Zentrum
Mercure Hotel Mercure Hotel

Mercure Hotel Duesseldorf Zentrum

4.0/5 84 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Pets allowed 10  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine

Leisure and activities

  • Boat excursions

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Cold snacks
    • Opening hours : Week 06:30 - 10:30
    • Opening hours : Week-end 07:00 - 11:00

Business services

  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The 3-star Mercure Hotel Düsseldorf Zentrum has 68 non-smoking rooms, some with individually adjustable air conditioning. Choose between Standard and Privilege Rooms. Rooms are equipped with a desk, free WIFI, a safeWIFI and a safe, as well as tea and coffee-making facilities. The bathroom has a rain shower. Two children up to 12 years old can sleep in their parents' bed free of charge. Your pet is welcome to stay (xx EUR/night).

  • 68 rooms
  • 100% non-smoking hotel
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Manual temperature control
    • Baby bed
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 888 reviews

Our guest reviews for Mercure Hotel Duesseldorf Zentrum

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 84 reviews
Anna Couples - 10/03/2019 AccorHotels certified review
« Mrs »

Hotel was clean and comfortable. I did think the room would be bigger from the photos

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs T., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Christoph Nüesch Hotel Manager

Marc L. Couples - 23/02/2019 AccorHotels certified review
« Privilege room with no view? »

As it is often the case for accor hotel, personal attitude and quality is firts class: we always feel welcomed. Breakfast is excellent. (Privilege) room was big but with no view: actually, there was a spot in the interior court that lit the area all night and that brought light in our room all night (we could not totally blind the window with the existing window curtain. The bed did not satisfy one of the (2) occupant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. l., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Christoph Nüesch Hotel Manager

Anonymous Business - 24/01/2019 AccorHotels certified review
« Business trip »

Experience was ok, a bit sad to see such a limited choice in food and rooms are not really very soundproof.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Christoph Nüesch Hotel Manager

Stefan Friends - 14/01/2019 AccorHotels certified review
« Very good breakfast, good location, small rooms »

Very nice staff members, for this kind of a hotel a very good breakfast (including fresh fruit and precooked pan cakes as well as stirred eggs and bacon). Pretty closed to city centre (walkable, around 2,5 km). Surroundings are normal for such a part of the city, there are some nice restaurants and even some late night (simple groceries) shops even open on a Sunday. The room was too small, but bearable. Bath facilities were normal, toilette brush was installed in such a way that it could not be used. Everything was clean and well maintained. Beds were normal/medium hotel quality, good to sleep on. All in all normal /medium hotel, with friendly staff and a very good breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stefan, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Christoph Nüesch Hotel Manager

Rudi Families - 12/01/2019 AccorHotels certified review
« Good and practical »

We received all what we expected including a good breakfast. The parking was also available, in spite of being a bit narrow for non-compact cars

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rudi S., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Nüesch Hotel Manager

Anonymous Couples - 09/01/2019 AccorHotels certified review
« Gut »

Gut

Our hotel has responded to the review
Our hotel has responded to the review

Lieber Frau G., Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Christoph Nüesch Hotelleitung

KB1466 Solo travel - 09/01/2019 TripAdvisor review
« Excellent »

This is not a large Mercure Hotel only having around 70 rooms. It is in a nice location with a number of restaurants and bars in the vicinity and en route to the busier areas of the centre of Dusseldorf. It is about a 20 minute walk to the AltstadtI found that my stay exceeded my expectations - particularly with regard to the welcoming, friendly and customer focus of all the staff I encountered at the hotel.Check in by Lea was excellent - I instantly felt welcome and in the hands of someone who was very capable and friendly. I was upgraded to a Privilege Room, which was a nice nice room, and although at the front of the hotel, was quiet.The breakfast was very good - the food was well prepared and presented with a range of options. Staff at breakfast were very good.The evening staff including Kaur and and English Chap, who's name I have forgotten, were very helpful, friendly and attentive. All in all this was an excellent stay - one where I felt entirely comfortable and welcome - both in using the facilities and interacting with the staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jan, thank you for your stay at our hotel and your feedback! It will be a pleasure for me to share your comments with my team as it is the best motivation to provide a perfect service to all our guests! Hope seeing you once again here in Duesseldorf!

Anonymous Families - 03/01/2019 AccorHotels certified review
« Excellent »

Everything were ok

Our hotel has responded to the review
Our hotel has responded to the review

Dear George T., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Nüesch Resident Manager

Vasileios Couples - 28/12/2018 AccorHotels certified review
« Great »

Couldn't fault it

Mark L. Couples - 11/12/2018 AccorHotels certified review

Pleasant and helpful staff, great location .

Mark B. Business - 05/12/2018 AccorHotels certified review
« excellent »

no issues to report, good stay, clean .

Iain G. Business - 04/12/2018 AccorHotels certified review
« Friendly helpful staff and great location »

Staff where always happy to assist with any questions and the location is ideal for getting anywhere in Dusseldorf.

Roisin Couples - 04/12/2018 AccorHotels certified review
« comfortable, no frills »

Staff were excellent and the welcome was warm! The a/c was very noisy which caused sleep issues. The bathroom was spotlessly clean. The room itself a little bit small/compact.

A. C. L. Business - 18/11/2018 AccorHotels certified review
« Medica Exhibition »

Comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cheng L. A., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Zentrum. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, G.Wirths Assistant to the hotel management

Didier D. Business - 31/08/2018 AccorHotels certified review
« Extreme flexibility of your folks »

Thanks to Jeanine at the desk and her colleague taking care of the room for having satisfied my request for a very early access to my room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Didier D., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team and especially with Janine from the front desk. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Nüesch Hotel Manager

Andrew H. Business - 29/08/2018 AccorHotels certified review
« Disaster! »

As you already know, I was moved to another hotel for the first two days of my visit because of electrical problems at the hotel. On my final night, staying in your hotel I was given a room where the AC was not working. The temperature in the room was 30C and when I called to Reception to complain I was advised the AC was not working due to electrical problems. I asked why I had been given a room with no AC and I was advised that I should have asked for working AC!! Finally, I was moved rooms, but as a Gold Member I went only to a standard room, however the AC was working, so that was good. I was very tired and fell asleep. I woke in the morning, showered, dressed and went to leave the room only to find that the electrical door locking system was not working and having tried for several minutes to get the door to work I then called Reception. They sent someone who arrived at the room quite quickly, they came into the room and then closed the door behind them!! We were both now trapped in the room!! She then called another work colleague who came and rescued both of us. I then checked out of the hotel, what a disaster! Especially as a Gold Member I would expect some compensation for all the problems.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew H., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf Zentrum. You are right, according to what you said, your stay was a real disaster and I would like to apologise to you for that. Too many points have gone wrong here and I do not want to get lost in explanations. Much more important to me is to transfer 4000 points to your LeClub-AccorHotels account as a small redemption and hope that they will give us a second chance when you return to the city once in the future. Sincerely, Christoph Nüesch Hotel Manager

Dave B. Business - 09/08/2018 AccorHotels certified review
« Excellent modern business hotel with excellent staff, great breakfast and good facilities »

Immediate impressions before check-in were favourable: fresh décor, open lobby, warm welcome. The check-in process was flawless and swift. My room on the first floor [102] had everything I needed with a few tolerable omissions: no fridge, one of the windows would not tightly close (allowing traffic noise), and the TV was locked, preventing display from my laptop. The choice of English TV channels was limited. However, the bed was comfortable (if a little firm), with four pillows, the bathroom well-appointed, the shower OK if not spectacular, and the desk was just big enough. I found the chair mildly uncomfortable and somewhat heavy. I particularly admired the storage: the wardrobe was more than adequate, and the safe within it allowed for my oversized laptop which is rare. There were plenty of power sockets in the right places, and the ventilation system was powerful yet quiet and always seemed to be a little cold. In common with many German hotels, I'm not sure why there were two small duvets when a larger one would have been preferable. Breakfast was excellent, with fresh ingredients and a wide selection. The staff were all brilliant too, polite and attentive yet not pushy. I accidentally left behind my Fitbit (which fell off the bedside table) but it was retrieved quickly and I returned later to pick it up - no hassle! The location is OK with restaurants close by and a decent public transport network, and while on a large road, the traffic was never overwhelming. Having said all that, I probably would not stay again as parking in the area was difficult. I appreciate there is an underground car park but the website does not list this, so I presumed this is not for guests. I am always reticent to pay the usual exorbitant rates when street parking overnight is free and I found a space each night after some hunting.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dave B., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, G.Wirths Assistant to the hotel management

Samson O. Business - 02/08/2018 AccorHotels certified review
« Beautiful »

Very friendly and helpful staff. Nice cosy room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Samson O., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, G.Wirths Assistant to the hotel management

Esmir A. Families - 17/07/2018 AccorHotels certified review
« Short Stay »

It was nice for a short stay and the hotel has good location...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Esmir A., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, G.Wirths Assistant to the hotel management

Henry Families - 04/07/2018 AccorHotels certified review
« Everything okay but noisy neighbours »

Our stay was very pleasant. Breakfast, air conditioning, staff were very nice! Thank you. Only minus was noisy neighbours having a party next to us on couple of nights.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Henry P., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Nüesch Hotel Manager

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