Hotel - Mercure Hotel Duesseldorf Zentrum
Mercure Hotel Mercure Hotel

Mercure Hotel Duesseldorf Zentrum

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4.0/5 62 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
  • Pet allowed 10  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Cold snacks
    • Opening hours : Week 06:30 - 10:30
    • Opening hours : Week-end 07:00 - 11:00

Business services

  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

The 3-star Mercure Hotel Düsseldorf Zentrum has 68 non-smoking rooms, some with individually adjustable air conditioning. Choose between Standard and Privilege Rooms. Rooms are equipped with a desk, free WIFI, a safeWIFI and a safe, as well as tea and coffee-making facilities. The bathroom has a rain shower. Two children up to 12 years old can sleep in their parents' bed free of charge. Your pet is welcome to stay (xx EUR/night).

  • 68 rooms
  • 100% non-smoking hotel
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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4.4/5 AccorHotels Rating Based on 565 reviews

Our guest reviews for Mercure Hotel Duesseldorf Zentrum

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 62 reviews
AccorHotels certified review
Anonymous Friends - 14/05/2018

Very friendly personnel, excellent breakfast, the room was neat and the bed/mattress comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sonja R., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Geraldine Wirths Assistant to the hotel management

AccorHotels certified review
Alice Couples - 23/04/2018
« Good »

Stay was good. Manager were helpful with our requests and provided assistance when asked. One downturn was the very warm room, loud AC and the lights from the hallway were so bright that they shone through the room door and illuminated the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alice W., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Zentrum. It is always a pleasure to receive positive feedback. I would like to inform you that we will get new doors in mai.After that it is more calm and you will not be disturbed by the light anymore. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Geraldine Wirths Assistant from the hotel management

AccorHotels certified review
Katharina Friends - 09/04/2018
« Welcoming and nice »

Staff was really nice, immediately helped with problems and i had an overall good stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anna-Katharina B., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Geraldine Wirths Assistant to the hotel management

AccorHotels certified review
Jeff G. Business - 28/03/2018
« Great place, freindly staff, and convenient location. »

Arrived early on a flight from the USA the staff worked fast to get rooms ready. Rooms were clean and comfortable. Breakfast was good with plenty of selection.

AccorHotels certified review
P. Business - 25/03/2018
« receiption very friendly but still space for improvement »

nice service on reception. clean service was bad. not empty old coffe mug and to late room service. after 3 p.m.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sebastian P., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Geraldine Wirths Assistant to the hotel management

AccorHotels certified review
Anonymous Business - 19/03/2018

The "quiet" room was not quiet

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ilias P., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf Zentrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christoph Nüesch Hotel Manager

AccorHotels certified review
Frank Business - 14/03/2018
« Too little of everything »

- No parking space available, had to park 10' away (and 30' of searching for a place) - not the most friendly personal - very limited breakfast selection

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frank Loncke, Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf Zentrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christoph Nüesch Hotel Manager

AccorHotels certified review
Alexander Friends - 12/03/2018
« Good hotel »

Clean, quiet, good breakfast. But small room, no fridge.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexander B., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Nüesch Hotel Manager

AccorHotels certified review
R-london Business - 15/02/2018
« Good location, easy to reach from airport »

Very nice and comfortable room, looked new. Maybe the ventilation of the bathroom could be made less noisy. Everything else fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Renaud Di Francesco, We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Nüesch Hotel Manager

TripAdvisor review
Couples - 14/01/2018
« Well for this price »

Very good breakfast. Location is in quiet area near the old city. Normal room, but without the refrigerator. Renovated house. The price was excellent for us. Service was very good - Thanks for friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elena V, thank you for staying at our hotel and your positive feedback. I will share your comments with my team. For your next stay we recommend you to book a Privilege room which includes a free minibar. Best regards,

TripAdvisor review
Y4253UQmarinad Family - 11/01/2018
« Close to airport »

The room was OK, with coffee machine and cattle. We need to pick up our daughter in Dusseldorf airport. Very suitable location for meeting in airport using car, about 10 min. But the hotel is about 30 min by foot from old town of Dusseldorf and tram is not nearby hotel. We have little bit problem with coins to pay for the car parking. The hotel manager refused to change the money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, thank you for staying at our hotel and sharing your experience. best regards,

AccorHotels certified review
Hanna Families - 31/12/2017
« Nice quiet hotel »

Good location in a nice neighbourhood. Lots of restaurants and some shops nearby. Pleasant breakfast, clean premises.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hanna Katriina Temmes, We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Nüesch Hotel Manager

TripAdvisor review
Family - 20/12/2017
« Worst hotel I ever stayed »

Don’t stay here. Nothing wrong with the rooms, that’s ok. It’s the horrible service and lack of organisation / friendlyness in this hotel that makes stay here a nightmare. I’ve stayed in many hotels of Accor, but here never again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cageman517, thank you for staying at our hotel and sending a review. Without doubt you have not been satisfied with our service so please allow me to express my sincerest apologies. I would realy appreciate to get more information about your stay and the missing quality as it is my personal interest to work on weaks and make sure, that mistakes will not happen twice and restore our service quality. So I kindly ask you to send me your message using my personal mail christoph.nueesch@lfpihotels.com. I would like to thank you again for sharing your experiences and wish you a merry christmas and a happy new year.

AccorHotels certified review
Anonymous Business - 16/12/2017
« Very Good experience except the free WiFi that is unusable »

Hotel very good Personal efficient and sympatic ( very good) Breakfast very good Features in the room perfect Free WiFi is a joke ( bad joke ) unusable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Furter, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Christoph Nüesch Hotel Manager

AccorHotels certified review
Anna S. Couples - 10/12/2017
« Fabulous »

Clean, tidy, good facilities fabulous breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anna Simmons, We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Nüesch Hotel Manager

AccorHotels certified review
Nc Couples - 06/12/2017
« Lovely hotel in a good location »

The hotel is accessible by bus from the Hauptbahnhof and airport. It is also close to the U-bahn and trams. The staff at reception were very welcoming and helpful. The inside of the hotel was well maintained and the room we were in was very nice. We were upgraded to a privilege room and it was a good size with a minibar, kettle and a Nespresso machine (or similar machine of another brand). The breakfast area has many tables for two, though it seemed a smallish place we managed to have breakfast comfortably each morning. The selection for breakfast was good- both hot and cold food as well as the cakes. My husband I & would definitely consider returning to this hotel in the future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nupur Carruthers, We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Nüesch Hotel Manager

AccorHotels certified review
Anonymous Friends - 26/11/2017

Everything was good. One of the weitress on the breakfast was constantly cleaning around our table. It was 15 till 11 and we had 15 more minutes to have breakfast, she was making it stressful for me. The receptionist which checked us in was great!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ana, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Christoph Nüesch Hotel Manager

AccorHotels certified review
Gökhan Business - 11/11/2017
« Lack of water »

Bed is comfy, room darkness perfect. There could be one bottle of water like hotels in France have. Best regards.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. U., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Christoph Nüesch Hotel Manager

AccorHotels certified review
William F. B. Business - 02/11/2017
« My favorite "go-to" hotel in Duesseldorf »

I have been staying at this hotel for several years. The employees at this Mecure are the best - always helpful and always friendly. I feel very welcome and I enjoy our discussions each and every time.

AccorHotels certified review
Asya Business - 23/10/2017
« price are not matched to quality »

so what to start with, you sent me an invitation for on-line registration which i accepted and have register also mention that expect to arrive midday , and did so! but room was not ready, no problem for me, i left my luggage and went for a walk, when i come back 16:30 on reception i got my key and went up to my room but what was my surprise when i saw that room have not been ready again(( i should wait with a risk to be late on my business dinner! than in the elevator i saw an announcement that due to technical reasons it will be no water next day from 8:30 till 17:00, ok actually fortunately i have to leave hotel exact 8:30. so i went to the office and then for the long walk and then when i come back what i have found... internet is not working, again due to technical reasons. what can i do, i just pack my luggage and went to sleep, next morning during check-out the girl on reception told me, that i have to pay for breakfast without any check even if i told that i paid already. But because i was not satisfied with my stay she order me a discount for breakfast, but then when she started prepare an invoice for me she finally realize that i already paid for breakfast and yes she made a refund but all words about discount were forgot( BTW breakfast is a separate topic for discussion, all sweet stuff are good all other really not! and not much fruits which from my point is not matched with a price because coffee and croissant i could have in neighbor cafe for 3eur

Our hotel has responded to the review
Our hotel has responded to the review

Dear Asya U., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf Zentrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I do not want to loose myself within explenations as it seems as to many services from our side has not reached our regular standard and I feel very sorry about this circumstance. You are absolutely right, the constructions which needed to be done interrupted our hotel daily business but this is not a point of which you as our guest should be effected by. As a sign of compensation I will transfer 700 Le Club Accor Points to your account by today which you may can use for a further stay at an Accor-Hotel or may for a second chance at our hotel in Düsseldorf. Sincerely, Christoph Nüesch Hotel Manager

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