Hotel - Novotel Roma Eur
Novotel Hotel Novotel Hotel

Novotel Roma Eur Hotel

4.0/5 965 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • CIAMPINO AIRPORT
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Fitness centre  (Nearby)
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 9:00-1100 / 17:00-24:00
    • Opening hours : Week-end 9:00-1100 / 17:00-24:00

Business services

  • 4 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 126 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Minibar
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Bidet
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 1,162 reviews

Our guest reviews for Novotel Roma Eur

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 965 reviews
Dr D. C. Families - 31/07/2018 AccorHotels certified review
« Good for short term »

It is ok, not spectacular. Good services, but not excellent. I recommend for short term in Rome.

Jp Families - 04/07/2018 AccorHotels certified review
« Not as good as expected »

I stayed here 2nd time and experience was not as good as earlier. Price/quality ratio is good for Rome and location outside city center is good. Room was a good sized and nice but room (superior room) was not clean as there were a lot of dust and dirt on the floor etc.. Daily room cleaning was not acceptable. Coffee cups were not washed/replaced, no new water bottles were brought etc. Service at front desk was friendly. Breakfast was cheap but not as tasty as typically in Novotel. Close to closing time (weekend 10:30) many of items were missing and warm dishes were not warm enough anymore. Overall experience was a small dissapointment

Our hotel has responded to the review
Our hotel has responded to the review

Dear Juha-Pekka, Thank you for taking the time to tell us about your experience at the Novotel Roma Eur. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Dmitrii Business - 17/06/2018 AccorHotels certified review
« Disappointing. The worst hotel within 20 Accor hotels I visited this year. »

This hotel surprised me negatevly with: quality of accommodation - rooms are with damaged and non-modern furniture; breakfast - very poor selection compare to other Novotels, the worst was that room picture during booking did not correspond by far to what I finally got; location - takes one hour to city centre by taxi. Overall costs vs quality ratio is extremely low. What was good: room service - good food and quick delivery; personnel - very positive, trying to help; early check in was provided as for platinum member. Next time I think twice before booking this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr N., First of all I thank you very much for choosing to stay in our property. I do strongly apologize for having failed in delivering high service standards during Your stay. We try to offer to our guests a very nice moment to remember once the leave our Novotel but in this circumstance we have failed. It is our hope that you will give us the opportunity to better serve you in the near future. I do really apologize for all the inconveniences. Best Regards

Maggie Couples - 11/06/2018 AccorHotels certified review
« Clean and tidy »

Check in was great. Staff was very helpful. Hotel is clean and well kept. Breakfast is good Italian but could be better if it can provide more varieties international food and choices.

Anonymous Families - 04/06/2018 AccorHotels certified review
« Just ordinary »

Nothing to be impressed of. I have stayed in other Novotel hotels in Europe and had higher expectations from Novotel Roma EUR.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs S., Thank you for taking the time to tell us about your experience at the Novotel Roma Eur. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Alberto Business - 04/06/2018 AccorHotels certified review
« PROFESSIONALITA' E CORTESIA AL TOP »

CHECK IN ESTREMAMENTE RAPIDO , PERSONALE CORTESE E PROFESSIONALE COSI' COME AL RISTORANTE.

Gert Business - 02/06/2018 AccorHotels certified review
« Ok »

Room was nice but could not turn off irco and after 1st night beer in the fridge was not filled up for the whole week.

Anonymous Couples - 05/04/2018 AccorHotels certified review
« discreta »

discreta

Our hotel has responded to the review
Our hotel has responded to the review

Gentile L., Desidero ringraziarla per il tempo dedicato a scriverci in seguito al suo soggiorno presso Novotel Roma Eur. Sono spiacente che il servizio e la prestazione non siano stati all’altezza delle sue aspettative e la prego di accettare le nostre più sincere scuse. Gli alberghi Novotel desiderano offrire sempre il massimo nella qualità del servizio. Pertanto la sua opinione è per noi molto preziosa. Le assicuro che saranno intraprese tutte le azioni necessarie al fine di migliorare la qualità delle prestazioni citate. La ringrazio nuovamente per i suoi commenti e ci auguriamo di riconquistare la sua fiducia in occasione del suo prossimo soggiorno. Nell’attesa di accoglierla nuovamente, Le porgo i miei più cordiali saluti

Osnat Families - 02/04/2018 AccorHotels certified review
« It was good, the rooms can be improved. »

The staff was excellent, very helpful and very friendly. The shower in the rooms are not working very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Y., We very much appreciate your comments regarding your stay at the Novotel Roma Eur. I apologize for this unconvenience and I will share your comment with our maintenance to avoid in future this problem. Thank you again for sharing your experience, and we hope to welcome you back in our property Sincerely,

Rudolf Business - 29/03/2018 AccorHotels certified review
« positive experience for a one night stay for business reasons »

staff at reception was extraordinarily friendly, very nice welcome, room was clean and quiet, breakfast ok, but selection good be better dinner in the restaurant was positive experience: very tasty, quick

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr W., We very much appreciate your comments regarding your stay at the Novotel Roma Eur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Business - 30/01/2018 AccorHotels certified review
« Very nice team in a hotel with old rooms »

Personnel is great and always seeking to satisfy. Rooms need to be refurbished.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Javier, We very much appreciate your comments regarding your stay at the Novotel Roma Eur. We hope to welcome you back soon in our property. Best Regards

Cristina Solo - 18/01/2018 AccorHotels certified review
« Expected more..but overall good stay »

The hotel is new but the room was outdated. The mirror in the bathroom has rust spots, the carpet on the floor was not very clean, the furniture was old. I expected the rooms to be more new and modern. Except this aspect, the hotel is convenient located for Ciampino airport and Ostia. Close to the hotel there is RomEur 2 mall, where one can do shopping. Just in front of the hotel there is a bus stop, even if quite phantomatic.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cristina, first of all I thank you very much for choosing to stay in our property. I do strongly apologize for having failed in delivering high service standards during Your stay. We try to offer to our guests a very nice moment to remember once the leave our Novotel but in this circumstance we have failed. I hope that you will give us one more opportunity to regain your trust in our services. Best Regards

Sinful S. Families - 09/01/2018 AccorHotels certified review
« Comfortable Stay for Families with children »

Plus + Kids area for children where they can play. + Good housekeeping, clean rooms, fresh towels everyday + Working lift and alternative stairs + Staff speaks English and polite + tea / coffee bags and electric kettle in the room. Minus - far away from the city center (almost at one end of Blue Metro line) - 18- 20 minutes’ walk from the nearest metro station Eur Palasport - Bus service erratic - no complimentary breakfast - smell of cigarette in the lobby (even though hotel is no smoking area) - There are no shops or grocery stores nearby (not even a vending machine, Bank ATM etc.)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abhishek A., Thank you for taking the time to tell us about your experience at the Novotel Roma Eur. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

E. Families - 07/01/2018 AccorHotels certified review
« Novotel Roma: Difficult to be really satisfied »

Nothing to say about the staff, they're doing the job. On the other hand, the room is far from the level that we would be entitled to expect. The child's bed is a "clic clac" whose mattress falls apart; but the most disappointing is the breakfast, which is confirmed by the previous remarks. I expect better from a Novotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear marc E., Thank you for taking the time to tell us about your experience at the Novotel Roma Eur. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Ahmad C. Business - 28/11/2017 AccorHotels certified review
« VISIT TO ROME EUR »

GOOD LOCATION IN ROME EUR AREA NEAR EUR2MALL SHOPPING CENTRE ROOMS CLEAN , HEATER LITTLE STRONG FOR THIS TIME OF YEAR BREAKFAST VARIETY GOOD

Our hotel has responded to the review
Our hotel has responded to the review

Dear C., We very much appreciate your comments regarding your stay at the Novotel Roma Eur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Michael G. Solo - 26/11/2017 AccorHotels certified review
« Helpful staff, restaurant poor for dinner but adequate for breakfast, room OK but in need of some maintenance »

Staff - excellent. Room - mainly good, but in need of some maintenance (eg bath plug was faulty) Restaurant - adequate for breakfast, but quality of fare at dinner was poor

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrl G., Thank you for taking the time to tell us about your experience at the Novotel Roma Eur. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Luigi M Business - 24/11/2017 TripAdvisor review
« trip to rome »

I arrived late to a very unfriendly reception. I was not offered my welcome drink as part of my membership. The room was comfortable and clean. The surroundings were not that great. Breakfast was adequate

Our hotel has responded to the review
Our hotel has responded to the review

Dear Luigi M, we thank you very much for choosing to stay in our hotel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I do really apologize for all the inconveniences. Best Regards Andrea Dessupoiu

Sarah G. Friends - 22/11/2017 AccorHotels certified review

Staff were efficient, pleasant and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear sarah G., We very much appreciate your comments regarding your stay at the Novotel Roma Eur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Drew Business - 02/11/2017 AccorHotels certified review
« Excellent hotel and staff »

Hotel accommodation was fantastic, the room was well designed and had a small sitting area in addition to the bed. Bathroom was superb, very tastefully decorated! The restaurant had a good choice at a reasonable price and the food was great! Only one negative was no Iron and Ironing board

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr U., We very much appreciate your comments regarding your stay at the Novotel Roma Eur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Sze W. W. Business - 21/10/2017 AccorHotels certified review
« Great stay »

No trouble whatsoever. Friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sze Wai w., We very much appreciate your comments regarding your stay at the Novotel Roma Eur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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