Hotel - Novotel Madrid Center
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Novotel Hotel

Novotel Madrid Center Hotel

O Donnell 53 
28009  MADRID
SPAIN

946 reviews
TripAdvisor Rating Based on 946 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • 100% non-smoking hotel
  • Air Conditioning

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • Spanish
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Bicycle hire facilities

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h
    • Opening hours : Week-end 24h

Business services

  • 22 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 1,881 reviews

Our guest reviews for Novotel Madrid Center

100% certified reviews from our guests

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4.0/5 TripAdvisor Rating Based on 946 reviews
Certificate of excellence 2016
AccorHotels certified review
David Families - 24/06/2017
« Fabulous modern hotel in a good location! »

All the modern comforts you need, a really good breakfast and centrally located within easy walking distance to the beautiful Retiro and Metro line! Great shopping and dining within a 5 minute walk!

AccorHotels certified review
Carlos A. M. Business - 23/06/2017
« touching, personal... »

The fact that I was greeted as I came in and acknowledged my birthday made it very special. To walk into my room and find the birthday greeting and treat made it unforgetable.

AccorHotels certified review
Carlos S. Families - 18/06/2017
« Great! Loved flooring! »

All perfect thanks

AccorHotels certified review
Lania P. Couples - 18/06/2017
« Average »

We thought the room was very basic after staying in many other Novotel hotels, did not live up to our expectations.Very cheaply put together.

AccorHotels certified review
Vesa K. Couples - 18/06/2017
« Pleasant stay in Madrid »

Very pleasant, Good room, good air conditioning. Fast enough wifi.

AccorHotels certified review
Ana M. Friends - 13/06/2017
« Great stay in Madrid »

The hotel has a great location and we were able to walk to the city center many times. The subway is just around the corner and has great connections to the city center and airport. Rooms are clean, staff is very nice! Overall we had a great experience!!

AccorHotels certified review
Jill L. Business - 12/06/2017
« Great overall. Exceeded expectations. »

Issue with my room (on the 2nd floor on the main street), so after the 1st night, we requested to be changed. Was reassigned to a room on the inside courtyard, but in this room, the bed was broken. Finally ended up in a third room, which was great....especially because I was there for the week. Only issues were 2 lights out - 1 in the bathroom, 1 over the bed, and a silver plate on the floor in the bathroom that was loose, so we put a towel down to prevent it from cutting our feet. These issues were reported when we checked out. Overall, a GREAT stay!

AccorHotels certified review
Mike Families - 11/06/2017
« Everything was great »

Everything was great. Apart from the play area for the children. A small area next to the main reception. With an Xbox, a tv and some basic toys. I am sure a hotel of such magnitude can do better on that to keep the little ones busy

AccorHotels certified review
Philip Couples - 05/06/2017
« Good base for visiting Madrid »

Ideal base for us for visiting Madrid, as we have family in that area of the city. Also not too far from the centre and ideally situated for the O'donnell airport express bus stop. Good quality Novotel with excellent breakfast buffet. Also appreciated the water and apples in reception, as it was hot when we stayed. Only negative was some problems with the lifts, particularly in the evening when they seem to turn some off.

AccorHotels certified review
Neil N. T. Families - 03/06/2017
« Very good  »

Well maintained cleanliness.courteous staff.l liked your welcome drink of asking the preference of each guest and serving it with snacks.Room was neat and clean.enjoyed my stay

AccorHotels certified review
Antonio Couples - 30/05/2017
« HOTEL COMODO, FUNCIONAL »

HOTEL MODERNO, COMODO, CORRECTO PARA VISITAR MADRID

AccorHotels certified review
Lucia Business - 30/05/2017
« Doctora »

Agradable

AccorHotels certified review
Yoel Business - 28/05/2017
« Very Good »

The stay was very good. The staff is very nice and the facilities are excellent. One only problem: The elevator. Every time I need to use the elevator, the waiting time was long and normally the elevator arrived full of people so I couldn't even enter and need to wait for next one.

AccorHotels certified review
Anonymous Families - 28/05/2017
« Agradable »

Correcta

AccorHotels certified review
Marti Friends - 27/05/2017
« Great lobby, comfy beds »

Convenient location, vibrant lobby and outdoor space. Room well sized, clean and comfortable. Staff was all great.

AccorHotels certified review
Marc Business - 26/05/2017
« Crowdy »

Hotel was completely booked, lot of people in the breakfast room difficult to get a table. You have got a lot of problemes with the lifts, almost 3 of 4 were out of service, the same with the lift to acces to the parking, 2 days out of service!.

AccorHotels certified review
Evgeny Families - 23/05/2017
« Too mechanical approach »

Regular process, no feelings, no emotions. Pure fucking technology.

AccorHotels certified review
Chandramauli Families - 22/05/2017
« A pleasant stay. »

As usual it was great to stay in this Novotel property. Your child friendly policy is great.

AccorHotels certified review
Anonymous Couples - 19/05/2017

a very nice commercial hotel. well located.

AccorHotels certified review
Felix R. Business - 15/05/2017
« Exceptional as always  »

Great personal service

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