Novotel Madrid Center Hotel 4 stars

TripAdvisor rating 4.0/5 2,167 reviews
Novotel Madrid Center
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+ 25 Services
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Hotel extras

  • Family Rooms with WIFI and air-conditioning

  • Pool (June 1 - Sep 30, 2018) on the rooftop terrace with stunning views of the Madrid skyline.

  • Enjoy use of a free exclusive "Handy" smartphone throughout your stay.

  • 5 minutes from El Retiro park and 1.9 miles (3km) from the Paseo del Prado

  • Bus stops, taxi ranks and train and metro stations nearby.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Porter
  • Concierge
Leisure and activities
  • Terrace pool open from June 1 to September 30, 2018
  • Fitness centre
  • Services for children
  • Bicycles rental
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 22 meeting room(s)
  • Congresses/conventions
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Madrid Center

O Donnell 53
28009
madrid
spain

Tel: +34912214060

Fax: (+34)91/5745601

Contact email

Check-in from 14h00

Check out up to 12h00

  • EMT TRANSPORTE :   28 26 C 2 O DONNELL

  • EMT METRO MADRID :   LINEA 6 O DONNELL

  • By plane

    MADRID BARAJAS At 12km / 7.46 miles

  • By train

    ATOCHA At 3.6km / 2.24 miles

GPS :40.421618, -3.672168

Currently, close to our hotel

Visit to the Palacio de Comunicaciones

From 01/01/2018 to 31/12/2019

At 1.8 km

Visit to the Prado Museum

From 01/01/2011 to 31/12/2019

At 1.9 km

Tour of the Royal Botanical Gardens, Madrid

From 01/01/2011 to 31/12/2019

At 2 km

Balenciaga and Spanish painting, exhibition

From 18/06/2019 to 22/09/2019

At 2 km

Manet, Degas: impressionists and photography, exhibition

From 15/10/2019 to 26/01/2020

At 2 km

Thyssen-Bornemisza Museum, Madrid, visit

From 01/01/2011 to 31/12/2019

At 2 km

Tour of the Edificio Metropolis

From 01/01/2018 to 31/12/2019

At 2.1 km

Visit to the Reina Sofia Museum

From 01/01/2010 to 31/12/2019

At 2.4 km

ZIP 2019, avant-garde theatre festival

From 25/06/2019 to 30/06/2019

At 2.5 km

Our accommodations

Novotel rooms combine modernity and elegance, technology and furnishings. All rooms are equipped with free WIFI, air-conditioning, minibar, 37" flat-screen TV, safe, hairdryer and rain shower. Select a Superior Room for the location on the upper floors of the hotel and additional amenities. Executive Rooms offer exclusivity and additional comfort during your stay thanks to their spaciousness, location and distinctive details.

Standard Room with queen-size bed

  • Max. number of persons: ‌2
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Standard Room with twin beds

  • Max. number of persons: ‌2
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Standard Room with queen-size bed and sofa bed.

  • Max. number of persons: ‌3
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Standard Room with twin beds and sofa bed.

  • Max. number of persons: ‌3
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Standard room with a queen-size bed + 2 free children's beds

  • Max. number of persons: ‌4
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Room with queen-size bed

  • Max. number of persons: ‌2
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Room with twin beds

  • Max. number of persons: ‌2
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Executive Room with queen-size bed and lounge area

  • Max. number of persons: ‌4
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Executive Room with terrace

  • Max. number of persons: ‌4
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Suite with king-size bed

  • Max. number of persons: ‌4
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

EAT BAR

Type of cuisine: Gourmet

At the Eat Bar by Novotel, enjoy cuisine that has a clear focus on local produce whilst remaining loyal to the cosmopolitan spirit of Madrid. The menu features a range of simple yet authentic dishes in a relaxed environment.

Lunch

12:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EAT BAR

Photo non contractuelle / Strictly non binding

The dynamic and adaptable Eat Bar by Novotel is the heart of life at the hotel. Enjoy a range of services, from aperitifs to lunch in a relaxed environment. Watch sports on the large VideoWall and feel like you are there.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 22

  • Maximum size: 800 m²

  • Maximum capacity: 1,000 people

  • Maximum banquet capacity: 600 people

Find out more

Our guest reviews for
Novotel Madrid Center

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

6,943 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

2,167 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Nice Hotel

Customer review rating 4.5/5

Paul Business - 13/06/2019 AccorHotels certified review

I stayed at the hotel as it looked very good on the web site . When I was booking I was persuaded to upgrade my room and I felt a little disappointed when I actually got to my room as it did not feel worth the extra charge ! The hotel was big and lacked atmosphere and not helped as some of the staff did not have a very friendly manner . I asked about the restaurant and where I could eat and was not given much help discussing it. I eventually went out and found a place to eat which was recommended by the concierge and was actually very good . It just needs to feel a bit more friendly and have a more welcoming Bar area where you can sit and be comfortable without feeling you are in a transit lounge

Recommended hotel.

Customer review rating 4.5/5

Azahara Business - 13/06/2019 AccorHotels certified review

Perfect stay. Very satisfied.

Very nice neighborhood

Customer review rating 4.5/5

Grossato Couples - 12/06/2019 AccorHotels certified review

Very nice hotel great neighborhood, close to Downtown very quiet. Nice rooms. Friendly staff. Easy public transportation.

Great hotel well located

Customer review rating 4.5/5

Marc Families - 12/06/2019 AccorHotels certified review

Family and business friendly

Customer review rating 4.5/5

Anonymous Business - 10/06/2019 AccorHotels certified review

There was no electricity at one point when i was trying to get ready for a meeting the next day and the following day I had a cold shower. I was in Madrid on business as we are using quite a few hotels in 2020 for our corporate clients. We were assured that this doesnt normally happen. But it does make me wonder.

Customer review rating 4.5/5

Anonymous Business - 08/06/2019 AccorHotels certified review

Room was very noisy

Good stay

Customer review rating 4.5/5

Anonymous Business - 05/06/2019 AccorHotels certified review

Everything was good

Fabulous hotel! Friendly efficient staff and spotlessly clean! *****

Customer review rating 4.5/5

M. S. Families - 03/06/2019 AccorHotels certified review

Friendly staff, quick check in and check out. Lovely modern, clean and well equipped rooms. Loved our stay there, would return and recommend.

Nice place

Customer review rating 4.5/5

Jb Families - 31/05/2019 AccorHotels certified review

Good location, friendly staff, great rooms and best breakfast I ever ate at Novotel... My only caveat will be with the parking limited to small cars (max 4m length).. And the closed public parking that hotel receptionist has recommended is really expensive (almost 50EUR per night)...

Very comfortable

Customer review rating 4.5/5

Anonymous Families - 29/05/2019 AccorHotels certified review

Excellent

It was a relaxing and elegant experience.

Customer review rating 4.5/5

Cole B. Solo - 28/05/2019 AccorHotels certified review

I had great service throughout the hotel, room was great.

European Trip 2019

Customer review rating 4.5/5

J.c. H. Couples - 27/05/2019 AccorHotels certified review

Despite a delay waiting for our room, the room itself and hotel staff were accommodating. The location was also very convenient for our short stay with plenty of restaurants and things to do within a short walk.

Good overall

Customer review rating 4.5/5

Tim Business - 26/05/2019 AccorHotels certified review

Fine, satisfactory. No problems.

Mrs Paula C.

Customer review rating 4.5/5

Paula C. Couples - 24/05/2019 AccorHotels certified review

The advert online mentions swimming pool. It doesn't make it clear the pool only opens in June. I was disappointed that there was no outdoor area open to relax. I got told off for relaxing near the front door of the hotel but the terrace wasn't available.

Dear Paula, Thank you for taking the time to tell us about your experience at the Novotel Madrid Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Regarding your comment, please note that thanks to you we have added the opening dates of our swimming pool area in the hotel´s web page. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Compliant with what is expected with the class of this Hotel.

Customer review rating 4.5/5

Jean C. Business - 24/05/2019 AccorHotels certified review

I have been welcome by an incredibly smart gentleman. I had some problems to solve and he managed extremely well. With class and smile.

Not the same NOVOTEL that I know

Customer review rating 4.5/5

Etravel Couples - 24/05/2019 AccorHotels certified review

My requirement is clean, quiet and comfortable stay. I break up my trip so I stay in 2 bookings. First booking I was allocate a room that is quite noisy, so I sent an email to NOVOTEL requesting a quieter room for my second stay. I got acknowledgement saying ‘request noted and sorry for the inconvenience’. So fair enough assuming I will get allocate for a quieter room for my second booking which is one day later. When I checkin my second booking, I was allocate a room which is right next to the busy road, and their windows are not insulated from noise like most NOVOTEL did. I voiced my issue immediately and lucky they got another room available this time. Another thing that I noticed is they stop provide the box facial tissues. Not a major issue but as a regular customer of NOVOTEL this seems to be a cost cutting initiative. They did provide one pack of facial issue for the first day, that’s it. Another interesting thing is the front desk. Service is not bad but just need to make extra effort and patience to communicate, as it seems to me they only got one staff per shift who understand English. I suspect they target locals and corporate functions but not overseas tourists. In order to lower my expectation, I think i should go for the ibis brand. NOVOTEL is not cheap and I expect a little bit more. This is the first NOVOTEL I come across with the above problems, but enough for me to stay away ! My view are subjective but reasonable in my opinion. Thanks force allowing me to provide comments.

disappointing

TripAdvisor rating 4.0/5

Dommanget P Couples - 23/05/2019 TripAdvisor review

Is this really a Novotel ? Regarding the bill, yes. Otherwise, no! Probably too many clients to care... insuffisant water pressure for showering (during the whole week). Curtains too short too cover a small window still narrowed by a pillar (in a "superior" room on the 6th floor). Breakfast service disorganized over the weekend. Nice desk people but with so very few services to offer. aso.

Thank you for the time spended in your sincerely words. On the other hand, we are sorry to hear that you were not satisfied with the service you had during your stay, it will be considered and shared with our team. Kind regards from Madrid, Lucía S: @NovotelMCenter
Customer review rating 4.5/5

S S. Couples - 22/05/2019 AccorHotels certified review

what a nice surprise! very modern, clean hotel in the city.

V Good

Customer review rating 4.5/5

Jason S. Business - 21/05/2019 AccorHotels certified review

Easy no hassel helpful

normal

Customer review rating 4.5/5

Anonymous Couples - 21/05/2019 AccorHotels certified review

normal

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