Hotel - Novotel Madrid Center
Novotel Hotel Novotel Hotel

Novotel Madrid Center Hotel

4.0/5 1,909 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Indoor parking at EUR 25 per day (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Terrace pool open from June 1 to September 30, 2018
  • Fitness centre
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Bicycles rental

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h
    • Opening hours : Week-end 24h

Business services

  • 22 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 4,866 reviews

Our guest reviews for Novotel Madrid Center

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,909 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
robertdO1217ER Business - 15/10/2018 TripAdvisor review
« Great staff and convenient location »

Large hotel but never felt like it. Staff were very friendly from first greeting to check out.. Very close to metro station so will definitely use for business in Madrid again. Thanks to all in Novotel Madrid Centre

Yannick Business - 10/10/2018 AccorHotels certified review
« As usual »

Hotel location close to Salamanca is very good. Rooms are clean and large enough. LIfts are not working well causing queues. Breakfast room is sometimes overloaded and very densified. Selection of teas proposed is poor

Anenowle Friends - 10/10/2018 AccorHotels certified review
« Nice short break »

very nice and clean hotel. a bit far from city center but walkable if you are a walker or into exercises.. needs better cups for coffe or tea in the room, also more creamer too. Also only one drinking glass was in the bathroom. overall the room was just as i ordered. Could have been on a much higher floor... Staff was very great and helpfull...

Roger J. Solo - 09/10/2018 AccorHotels certified review
« Good hotel in Salamanca and good value for you get »

Friendly nice hotel. Good breakfast and rooms. avoid interior rooms as windows are so small. Very nice pool and bar area o n 7th floor

Elizabeth M. Solo - 08/10/2018 AccorHotels certified review
« pleasant »

The hotel staff was very pleasant and friendly. I had a lovely experience.

Anonymous Families - 07/10/2018 AccorHotels certified review
« Not beneficial to those with allergies »

The hotel was heavily scented which was highly detrimental to me and my family as we have severe allergies. Upon arrival to our room, there was a heavy bleach smell that lingered for most of our stay. We also discovered large piles of dust in the corners of the room. We left the hotel having suffered both breathing and sinus issues.

Gabriel Families - 07/10/2018 AccorHotels certified review
« Satisfecho »

Satisfactoria

Anonymous Friends - 07/10/2018 AccorHotels certified review
« OK »

The room was quite tight and only 1 chair even though for 2 guests. Pool was smaller than expected and opening at 11.00 is late, i like to swim before breakfast.

Lisa Couples - 07/10/2018 AccorHotels certified review
« It was great, comfortable, clean, friendly staff. »

We were very pleased with the room, very comfortable and clean. Staff at the front desk and restaurant were friendly. The meal temperature was not no good, the steak was lukewarm. We’d like to stay at this hotel again.

Mark Business - 07/10/2018 AccorHotels certified review
« Business stay in Central Madrid »

The hotel is quite centrally located. The staff at the reception is quite friendly and qualified. The hotel is business like but a lot of guests seem to be tourists. The reception and bar area is loud and uncomfortable. We have up on breakfast after seeing both crowd and food quality.

Dd Business - 06/10/2018 AccorHotels certified review
« Noisy room just undernetah gym-area. »

See title. After night 1 I was offered another room.

Anonymous Business - 06/10/2018 AccorHotels certified review
« Quite well »

I just use the hotel for sleeping. Good treatment . Maybe the check in and check out is usually so slow

Norman R. Families - 05/10/2018 AccorHotels certified review
« Brilliant »

A very pleasant stay with great service.

Femia F. B. Families - 05/10/2018 AccorHotels certified review
« AWESOME »

Staying in the hotel is very memorable. It could have been more helpful if the staff can communicate in ENGLISH. It was like a home away from home.Food are really nice and good in breakfast and dinner.

Yoel Business - 04/10/2018 AccorHotels certified review
« Very good service »

It's always a pleasure to stay at Novotel Madrid Centro

Debbie Friends - 02/10/2018 AccorHotels certified review
« Staff were friendly room clean »

Good

Couples - 02/10/2018 TripAdvisor review
« Very Big and Impersonal »

At first,even though in the Priority Line, other clients were treated first. Room supplies of toiletries not always topped up.Sara at reception particularly helpful.Breakfast room on odd number side only fair

Our hotel has responded to the review
Our hotel has responded to the review

Dear Macca, We very much appreciate your comments regarding your stay at the Novotel Madrid Center. Sorry for the inconvenineces at reception, hope the rest of your visit was great. Kind regards from Madrid, Lucía S. @NovotelMCenter

Ng Business - 01/10/2018 AccorHotels certified review
« Busy »

This is a very busy hotel. Breakfast on my first morning was like a zoo. We had to wait in line and then when once inside the staff couldn’t keep up with replenishing the food quick enough. Other two mornings the breakfast was adequate. On check in there was a bad leak in reception. The staff handled it very well. The rooms are well spaced and clean but dark and mine had a view of an internal courtyard. Hotel was in a good position

H N. Couples - 01/10/2018 AccorHotels certified review
« We Loved our stay at the Novotel . »

Brilliant hotel, however we did have an issue with one off our dinners were we received the meat raw. However once mentioned it was taken care off immediately.

Gary M. Families - 30/09/2018 AccorHotels certified review
« Unhappy with the cleanliness I can only rate the »

I can only rate our experience as ok. The room was a nice room however the cleanliness was very disappointing. I had to go to reception several times to ask for clean towels as the towels that had been left where very dirty. The room had not been cleaned properly each day as there was many big black hairs all over the place. As I have very little hair and my wife and kids are pure blonde, I’m sure these where not ours. It was a very nice trip but disappointed by the hotel.

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