Hotel - Novotel Madrid Center
Novotel Hotel Novotel Hotel

Novotel Madrid Center Hotel

4.0/5 1,713 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Indoor parking at EUR 25 per day (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Terrace pool open from June 1 to September 30, 2018
  • Fitness centre
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Bicycles rental

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h
    • Opening hours : Week-end 24h

Business services

  • 22 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.4/5 AccorHotels Rating 3,962 reviews

Our guest reviews for Novotel Madrid Center

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,713 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Marco G. Families - 08/07/2018 AccorHotels certified review
« Very good »

Nice place, excellent neighborhood and conectivity.

Andreas Families - 07/07/2018 AccorHotels certified review
« Happy »

Had a lovely stay for one night - good location in city center- friendly reception staff on arrival

Anonymous Business - 07/07/2018 AccorHotels certified review
« Pretty nice place and convenient hotel »

Good food and close to park.

Mluz Families - 06/07/2018 AccorHotels certified review
« agradable »

agradable

Darren M. Families - 05/07/2018 AccorHotels certified review
« Excellent except bar food. »

Fabulous hotel, room perfect, pool fantastic, check-in staff wonderful, downside we ordered food ar the bar and my brother returned his burger twice and it was still raw.

Juan P. Friends - 05/07/2018 AccorHotels certified review
« Well located but worn out »

The hotel is well located. Restaurants and cafes around the corner. Some things looks worn out. I really hate the smoking areas in front of the entrance. They are scattered all over the place, it is not possible to go in or out without breathing all the smoke. Utterly disgusting.!

Savvy T. Families - 05/07/2018 AccorHotels certified review
« Very convenient location..very friendly staff. »

We had a pleasant stay at the hotel. Staff were friendly and atttentive to our needs/requests. Location is good to public transport and good nearby local restaurants.

R. Business - 02/07/2018 AccorHotels certified review
« average but disappointing for Novotel standards »

2 main issues -very poor welcome at the desk when I checked in without any human touch, a pure robot : ID, credit card etc... The guy was not caring much about Client nor the mandatory human approach and Client centric ethic : horrifying when you come from Asia. This guy could make you chose another hotel next time. -Strange smell in the room -breakfast was very good and Lady from the desk for the check out was just perfect! It makes a balance…..

Borce Business - 02/07/2018 AccorHotels certified review
« Madrid jun 2018 »

Unique experince - You feel welcomed in nice and vibrant area of Madrid. Easy connection to many significant points of the city, including the airport. Staff friendliness and hospitality at highest level. Congratulations

Mikio Friends - 02/07/2018 AccorHotels certified review
« Excellent location, bar, and restaurant. »

Extraordinaria

Anonymous Friends - 02/07/2018 AccorHotels certified review
« Excelente »

Altamente satisfactoria

Tahmina Families - 01/07/2018 AccorHotels certified review
« Worse than expected »

I did not receive survey at the priory desk and lost my place in line while waiting. I was not offered a welcome drink and the room initially proivided a lesser grade than what I booked.

Business - 17/06/2018 TripAdvisor review
« Great hotel »

My 5th stay in this hotel - love the location: close to Reriro park which ideal for jogging. Room: thank u for the upgrade - room fantastic- good sleep quality - nice terrace Bathroom: great shower... good amenities.. Breakfast: bit overcrowded at some times... but choices and quality of food is amazing. Fresh pressed smoothie are nice bonus. Staff: very friendly - but still many do not speak sufficient English - much better however then other hotels in Madrid. Good top swimming pool: just opened - small very very relaxing for Sun bathing and a swim Good top bar: great staff- - wines were good - great lounge music. Till next time ......

Our hotel has responded to the review
Our hotel has responded to the review

WOW!!! Such a nice feedback, thanks a lot Hans. We are so happy to know that you had a pleasant stay, enjoyed your visit and liked our hotel. We hope to receive you again back soon. Kind regards from Madrid, Lucía S: @NovotelMCenter

Couples - 13/06/2018 TripAdvisor review
« Short stay at Novotel madrid »

Nice hotel but not right in the Centre of Madrid although close to metro. Room very good and well equipped. Breakfast was not to a particularly high standard better cheaper small cafes nearby better value. There was a lack of information in room re restaurant times! Ideal hotel for concert at wizink Centre. Staff helpful and courteous.

Our hotel has responded to the review
Our hotel has responded to the review

Over all two thumbs up! Thanks a lot for you kindly comment Carole, it is always a pleasure to receive positive feedback. Hoep to receive you back soon. Best wishes from Madrid, Lucía S: @NovotelMCenter

Business - 11/06/2018 TripAdvisor review
« EXECUTIVE ROOM WITH LOUNGE »

Some of the executive rooms with lounge could be renamed executive room with dungeon. A tiny interior window.... thank you for the fantastic work of the people in the front desk in order to get a better one. But, really? the premium rooms have to be more premium and less dungeon.... otherwise you will have a really big and dark room. (where are the rooms of the web page? !!!!!

Our hotel has responded to the review
Our hotel has responded to the review

We are so sorry, you didn´t like your interior executive room. We have the exterior ones that maybe are the ones that you are telling us. If you would like to ask for one of those next time, it will be our pleasure to assign it to you. We would love to receive you again back soon, sorry again for the inconveninces. Kind regards, Lucía S. @NovotelMCenter

Business - 07/06/2018 TripAdvisor review
« Rude Staff at check-in and poor quality food »

I booked this hotel last min, after my previous airport hotel cancelled my booking on their sytem due to technical Issues. Having just stayed at a previous Novotel in London I was anticipating a fantastic stay in line with my previous hotel. Unfortunately, this wasn’t the case. Whilst I was recognised as a premium customer I wasn’t treated with respect. The guy at he checkin was abrut and was unwilling to offer any help when I requested. Room service was rather instresting. We ordered relevantly late and when we called the guy told me to wait On the line, I waited for 20 mins, I later learnt that it was the same people who serviced the hotel bar that serviced room service so whilst I was holding he was attending to another customer/s. I order and requested a hot-chocolate which didn’t arrive so had to wait outside of my room until his colleague came with it, as though we were not going to pay our bill. When it arrived, it was more melted chocolate than hot chocoalate maybe my request was lost in translation. Will I stay here again? No, there are other hotels and more importantly Novotel’s in Madrid to try out.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for the time spended in your sincerely words. On the other hand, We are sorry to hear that you were not satisfied with room service and your chocolate, it will be considered. Thank you for sharing and for helping us improving everyday. Hope we could receive you again in the future. Kind regards from Madrid, Lucía S. @NovotelMCenter

Brian B Solo travel - 28/05/2018 TripAdvisor review
« A Great Choice in Madrid »

I have stayed in this hotel twice now and am quite happy with this choice. It is about two blocks from the O'Donnell Metro station making for easy access. Located close by is Retiro and the Goya district. The lobby/bar area is spacious and service is friendly and efficient. Rooms are large well appointed and spotlessly clean. My only complaint is as you approach the entrance you have to walk through the smoking area which is far from appealing.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you again for sharing your experience Brian, we hope your next visit will be as pleasant as the previous one. Sincerely, Lucía S. @NovotelMCenter

dinglejohn Couples - 10/05/2018 TripAdvisor review
« Great hotel, cold breakfast »

Stayed here early bank holiday weekend. Check in great, staff great, rooms great, bar area great, service great......................Breakfast very poor. Plenty of choice, coffee machines great, biggest problem, was the food that was supposed to be hot, wasn't even warm. Cold bacon, cold sausage, cold mushrooms, and even cold fried eggs. 2 out the 3 days, the fried eggs were never replaced, in the half hour plus we ate. Very poor and the worst experienced in any other Novotel (gold members) we have stayed in. I would still stay here again, but definitely would chose to pay for the breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Thanks Dinglejohn for sharing your experienice. We are very surprised about your breakfast opinion, we are so sorry about it. It´s not the common words we are used to receive, and that´s why we feel so sorry. We hope your general stay was good and hope to receive you again back soon in the future. Thank you again for helping us improving everyday! Kind regards, Lucía S. @NovotelMCenter

Couples - 07/05/2018 TripAdvisor review
« Modern, stylish and friendly »

The hotel is modern and stylish with great touches like the 'Handy' (an android device with free internet for those of us without smartphones). The bar area had a great atmosphere with friendly and helpful staff plus great food.

Our hotel has responded to the review
Our hotel has responded to the review

OH YEAH! Thanks Sian :) We are happy to know that you enjoyed our Handy service, it was our pleasure to have you here and we would love to see you again back soon! Have a great day. Kind regards, Lucía S. @NovotelMCenter

Couples - 26/04/2018 TripAdvisor review
« Best Stay In MAD »

Comfort stay and within walking distance to the Marathon starting point. Overall satisfied with the venue, exceptional staff and marvellous breakfast selection. Great setup for the edp Marathon 2018..

Our hotel has responded to the review
Our hotel has responded to the review

TWO THUMBS UP! Thanks a lot Chriacovou :) We are so happy to know your experience. We hope you enjoy the marathon and everything goes as you wish :) Thank you again for choosing us and hope to receive you next year. Best wishes, Lucía S. @NovotelMCenter

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