Hotel - Novotel Madrid Center
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Novotel Hotel

Novotel Madrid Center Hotel

O Donnell 53 
28009  MADRID
SPAIN

987 reviews
TripAdvisor Rating Based on 987 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • 100% non-smoking hotel
  • Air Conditioning

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • Spanish
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Bicycle hire facilities

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h
    • Opening hours : Week-end 24h

Business services

  • 22 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 2,052 reviews

Our guest reviews for Novotel Madrid Center

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 987 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Rebecca R. Couples - 16/07/2017
« Amazing 3 night stay  »

Our room was lovely, massive bedroom and bathroom, complimentary shower gel and shampoos everyday, also complimentary chocolates as well as brownies for my boyfriends birthday. Very clean.

AccorHotels certified review
Noel B. Families - 15/07/2017
« Great hotel at a great location in a sparkling city »

Great hotel. Great location. Staff was very friendly. Breakfast was superb. We had 2 rooms, both with no view. Room 1 was OK, room 2 had a strange (unpleasant) smell.

AccorHotels certified review
Mel Business - 15/07/2017
« average »

average disappointed the gym was not ready i booked the hotel because of the gym but when i arrived i was told gym was under construction. i was not happy about this and was not given any options. i asked the staff at the desk to pass my details to to the hotel manager so he can call me to discuss but after 6 days no one called. very disappointed as this affected my regular exercise/ workout. Generally the staff were not friendly

AccorHotels certified review
Anonymous Couples - 14/07/2017
« Relax »

Agradable y animada!

AccorHotels certified review
Jish Friends - 14/07/2017
« Thank you David Corbacho  »

Mr. Corbacho Was very helpful and exceeded all expectations in help me resolve a billing issue for me. He was polite and professional and resolved my issue with speed and results.

AccorHotels certified review
Urmi Families - 12/07/2017

We had a good experience overall but the housekeeping was not satisfactory No toiletries were kept except on the first day Had to call 3/4 times for coffee mugs &finally went down to the restaurant to get them

AccorHotels certified review
Luxembourg S. Families - 12/07/2017
« convenient choice  »

Novotel Madrid Center is a convenient choice. Modern, functional, good taste. Strategically well located when visiting Madrid for a couple of days. Friendly staff with experience below average. Parking is absurdly expensive.

AccorHotels certified review
Catherine Friends - 11/07/2017
« Amazing! »

The hotel is very welcoming, the room was clean and the staff very helpful.

AccorHotels certified review
Javier Business - 10/07/2017
« Hotel solvente, personal muy profesional »

Excelente

AccorHotels certified review
Palanama Couples - 10/07/2017
« wonderful stay »

Great 4 night stay. Big and central hotel. Very busy but still quite. Accommodating personnel. Big and modern room which was quite due to that I assume with no view at all, but we were very happy with that. We would have liked breakfast until a tiny bit later than 10:30 but breakfast itself was delicious!!! I never had such delicious toast in my entire life! A highlight as well the juice bar and the tortilla. The first day we had to have breakfast in the conference room which was not very nice though the food was the same but the atmosphere and the temperature in the room was dulling the experience. The public places in the hotel in general (like lobby, entrance area) were freezing cold. If it's 35 degrees outside I do not enjoy 18 (?) degrees inside, as I'm dressed for the weather outside not for the Hotel inside. Only blemish to the room, when taking a shower it was almost impossible to not submerge the bathroom. We felt quite bad for that. We would definitely recommend the Hotel and stay there again. *As I cannot choose two options below. This was a combination of personal trip and business trip.

AccorHotels certified review
Greg H. Families - 10/07/2017
« Excellent at every level »

First time in hotel and I could not have been more impressed. Right from the start there was a cute video of the hotel staff at the front desk. I ran into the General Manager Jose I think his name was. Very nice very professional. We will staying here exclusively when we come to Madrid.

AccorHotels certified review
Martin L. Families - 10/07/2017
« I liked it, but...  »

Getting to a Novotel is always something safe. However some prices can be a bit too high. I didn't take the hotel's breakfast because it was really overpriced.

AccorHotels certified review
Edipo P. D. S. (. T. B. ). Friends - 09/07/2017
« It was a nice stay but the personal are unfriendly  »

Start at the check in when I arrived in the hotel the personal at the reception were unfriendly and the restaurant also.

AccorHotels certified review
Etienne C. Business - 06/07/2017
« nice, well located, great breakfast »

will come back

AccorHotels certified review
Anonymous Friends - 06/07/2017
« Satisfaction within the limits »

Nice and comfortable hotel, very well located, with very very friendly and helpful staff, great breakfast... On the day of our arrival we had to wait in the long queue at the reception, which was completely occupied by other guests. We got a beautiful room, but we could not accept it because of the unpleasant smell of cigarette smoke there although we booked non smoking room. We got another room instead which was dark and with view from the window on a wall. It was like a black box, not 4* hotel room. Except room service menu there were no other hotel information in the room (services, phone numbers, times etc.), everything had to be asked at the reception desk with necessary standing in the queue. In my opinion we did not got for what we payed and what we are used to see within Novotel branch. Anyway next time we will probably take the same hotel again.

TripAdvisor certified review
Couples - 06/07/2017
« dependable »

easy check-in, people are ready to help, good location, difficult catching an elevator, would like an airport shuttle service, food and drink prices could be more fair. good size televisions, and pretty good Wi-fi service.

Our hotel has responded to the review
Our hotel has responded to the review

Thanks for your great feedback ronb2365783! It´s our pleasure to know that you enjoy your stay and that you found comfortable our services (except the lift, sorry, by the way). When are you comming back? Hope you have an amazing day today ;) Best wishes from Madrid, Lucía S. @NovotelMCenter

AccorHotels certified review
Jozsef Couples - 05/07/2017

Well located hotel close to the City centre. Walking distance to the Retiro Park and metro stations. The rooms are well maintained and clean. The free water and fruits in the lobby are a nice touch. Long waiting queue at the check-in desk and Le Club Gold Status is not really recognized. Stuff is ok, but nothing extraordinary. No room upgrade and welcome note.

AccorHotels certified review
Grant H. Couples - 05/07/2017
« Canadians excellent visit to Madrid June »

Room was very good pleasant surprise to have a terrace overlooking the City, bed all aspects of the room superior. Check in quick and no surprises. Breakfast room very big and full but the organization excellent food did run out and little waiting. Excellent proximity to the city on foot.

AccorHotels certified review
Shyiceberg Friends - 05/07/2017
« wonderful experience »

Good location, quite but easy to go anywhere, helpful staffs,the most important is you have the best breakfast in whole Europe !!!

AccorHotels certified review
Sebastian C. Solo - 05/07/2017
« Confortable and convenient. »

Found everything to be neat, and confortable.

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