Hotel - Novotel Madrid Center
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Novotel Hotel

Novotel Madrid Center Hotel

O Donnell 53 
28009  MADRID
SPAIN

1,062 reviews
TripAdvisor Rating Based on 1,062 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • 100% non-smoking hotel
  • Air Conditioning

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • Spanish
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Bicycle hire facilities

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h
    • Opening hours : Week-end 24h

Business services

  • 22 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 2,413 reviews

Our guest reviews for Novotel Madrid Center

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 1,062 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Elisa Families - 18/08/2017
« Excellent stay »

The staff were very friendly and helpful. The room was spacious, clean, and modern and we appreciated how quiet it was too. This was the first week of our family vacation and our first time in Spain. We loved it! The breakfast was wonderful.

AccorHotels certified review
Khaled Families - 18/08/2017
« Excellent hotel, the best for the families, and usefull for discovering and shoping.......... »

The Hotel is well located, with 2 Metro stations close by :Goya to go to Seranno street=> the fashion and big brands avenue, and the 'donell station to go to "Nuevos ministerios" metro station, where you'll reach "La castellana", the VIP area of Madrid, where the biggest "El Cortingles" commercial center is based, nice restaurants arround : japaneese, burgers, italian....................and of course a big zara store. The Novotel got some services you can't find in other novotels such us baggages delivery to the room, valet service, fresh fruits bar in the breakfast area, fresh squized orange juice, an excellent and various dishes at the restaurant with fresh fish...................To summarise : a nice place for business or family trips. Enjoy!!!

AccorHotels certified review
Moriba K. Families - 17/08/2017
« Awesome stay! »

This was a family vacation and our first time in Madrid. We stayed in the executive room and could not have asked for any better. The hotel is almost brand new, very clean and the room was a very large size with 2 separate rooms. Conveniently located very close to the center this is was a bargain.

AccorHotels certified review
Adam Couples - 17/08/2017
« My stay was pleasant, good value for money »

I was generally pleased with my stay, however there were a few minor issues. We opened the hand soap, when the room was cleaned the soap was taken away and not replaced. Same with the instant coffee and tea. If housekeeping ensured the necessary items were replenished (or at least not taken away) and checked before they left, it would have been great.

AccorHotels certified review
Jorge Families - 17/08/2017
« Very Nice »

Incredible stage, excellent service, excellent food, good price

AccorHotels certified review
Dmitriy Families - 16/08/2017
« First visit to Madrid »

Nice and modern hotel ! Perfect and comfortable rooms. Suppose may visitors will agree to confirm that *visit card* of the hotel is a breakfast ! Close to the city center. Would be nice to have some light music at the lounge bar in the evenings. A bit cold in the hall area / reception (air conditioning). Generally fully satisfied! .

AccorHotels certified review
Silvia M. Families - 16/08/2017
« The stay was pleasant, and the room is convenient »

The stay was pleasant, and the room is convenient. I would suggest more options for food at the bar, and I wold have appreciated a box of kleenex in the room

AccorHotels certified review
Anonymous Families - 16/08/2017
« Good for Family, could be better on cleanliness and acoustic of room »

Was very noisy at 12 midnight, not a hotel problem, but the guess behind room no. 2038 stay up very late and makes a lot of noises. Perhaps a good room acoustic could solve this problem. I am not so sure if the floor was cleaned up during our stay. And there was one incident about 12.30am midnight a room keeper entered the room with loud voices to check if there is a water leaking - i assumed she asked for water leaking as she could not speak English.

AccorHotels certified review
Anonymous Families - 15/08/2017

The bads are unacceptable in the room 2015. You must have a gym and the pool can not be in progres if making it, if you website says you have it, it must be operative.

AccorHotels certified review
Yohi Solo - 15/08/2017
« Some issues but raised upon check-out »

Booked a superior room. Pool and gym still not renovated, but luckily saw it on the Internet to double check in advance. Status, besides free drink was not noticable. The room itself was nice, but the bathroom renovation was a 4* hotel unworthy. The warm breakfast section was - cold - on 2 out of 3 days, however the offered food in general is plenty. Unfortunately though the breakfast tables were wobbly. Only on my third day in a third corner of the breakfast room I found a 'normal' table - but I tested before I sat down. The best part was the fresh juices that you could put together yourself. Only the communication was a bit of a problem, as there were not too many speaking English. I raised the points upon check-out and showed some pictures. They were to raise it with the breakfast staff. Hope they solve it. Its not acceptable for the price tag. I was offered to talk to the management and I denied. The management must be aware of the slopy renovation, otherwise I cannot understand how the renovation was approved and moved on to the next room and so on. I would never pay the full price for a stay at this hotel. For a business trip I might come back, for leasure I would probably give another hotel a try next time.

AccorHotels certified review
Rpm Families - 15/08/2017
« Great location, good price, friendly service »

We enjoyed our stay here- great bed, lovely bathroom, nice building. Our room was a bit dark, but very clean. Our check in was very slow, but extremely courteous. We like the hotel, thought the outdoor entry was lovely, the indoor lobby was rather less so- with stark white walls and stairs that made suitcases difficult.

AccorHotels certified review
Juvy L. Friends - 15/08/2017
« Fantastic! »

Overwhelming...overall thumbs up!

AccorHotels certified review
Zooley Families - 09/08/2017
« Very comfortable hotel. »

Special thanks for king surprise for our anniversary. Great breakfast!

AccorHotels certified review
Durwin Families - 09/08/2017
« Great hotel. »

Had a great time. Comfortable room. Great breakfast. Only thing missing is a swimming pool. Would stay again.

AccorHotels certified review
Sacha C. Couples - 09/08/2017
« Excellent customer service »

All staff are extremely helpful and rooms spacious with hotel being in a great location.

AccorHotels certified review
Aldo G. Couples - 08/08/2017
« As expected from Novotel in Madrid »

Perfect attention, very nice room, need to say more?

AccorHotels certified review
Anonymous Families - 07/08/2017

It was only one night we stayed at your hotel, but I can say that de room was perfect for oyr family.

AccorHotels certified review
Rob Business - 04/08/2017
« Good »

Overall it was good. Except the temperature in the meeting rooms. Too cold.

AccorHotels certified review
Nbynw Families - 31/07/2017
« Enjoyable stay »

Very enjoyable stay, the hotel is well situated to metro lines and the airport express bus route, the surrounding area is pleasant, more residential than tourist led. Plenty of shops and restaurants within 5 minutes walk and the Retiro park too which is great on a summers evening. The desk were professional and very helpful when we had a query, all other staff acted in the same manner. Room was excellent in very good order and well cleaned daily. Breakfast was very good though the one day went at 9:30 there was a noticeable down turn in quantity and many things appeared to have run out, the mature gent on the juice station was a sight to be seen. I will stay here again when next in Madrid.

AccorHotels certified review
James W. Families - 30/07/2017
« First choice for Madrid »

Another excellent stay, this hotel is always our first choice for Madrid. The hotel combines modern facilities with great old fashioned customer service.

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