Hotel - Novotel Madrid Center
Novotel Hotel Novotel Hotel

Novotel Madrid Center Hotel

4.0/5 1,991 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 102.00 EUR Non member rate
From 96.90 EUR Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Indoor parking at EUR 25 per day (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Terrace pool open from June 1 to September 30, 2018
  • Fitness centre
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Bicycles rental

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h
    • Opening hours : Week-end 24h

Business services

  • 22 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 5,379 reviews

Our guest reviews for Novotel Madrid Center

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,991 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Javier Couples - 04/12/2018 AccorHotels certified review
« Moderno »

Breve

Friends getaway - 28/11/2018 TripAdvisor review
« Nice stay, but not a Platinum experience »

Nice hotel within 20 minutes walking distance of the city center.Friendly staff, especially upon check-in and at the bar. Cudos to the staff member who made us laugh when he proactively came to our breakfast table and poured us a glass of cava. He had served us at the bar the afternoon before and knew we would like it. I like this personal touch, and it shows how attentive he was.The choice and quality of breakfast was exceptionally good. However the restaurant was very full that Sunday morning, so we had to wait for a hungry 5-10 mins before we were given a table.Our sleep quality was not good. I'm normally not very sensible when it comes to beds, but the mattresses in our Superior room were too soft and not the quality I would expect from a Novotel. Also, we were given a room next to the main street. The windows were not soundproof enough to keep the traffic noise out (including police and ambulance cars putting the siren just in front of our room when the traffic lights were red and they had to cross).I have been a Platinum member for years and very much appreciated the late check-out until 18h00 (Although the receptionist who extended my check-out time had forgotten to reprogram the card - it's always a hassle to go back and forth through big hotels just to have your card revalidated). Besides this, the attention given to Platinum members is much much better in other Accor hotels (especially in Asia, but also in Europe and the US). We had to wait for about 30 mins before we could check in, since we arrived just after a large group of conference attendees. They had all distributed among the five check-in counters, including the Preferred Check-in counter for Silver/Gold/Platinum guests. It would have been nice if somebody would have managed the crowd better. Also, unfortunately I did not receive any Platinum welcome gift.Overall, I would probably consider coming back if the price is right, but ask for another room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Carsten, We very much appreciate your review regarding your stay at Novotel Madrid Center. It is always a pleasure to receive guest´s feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As Guest Experience Manager I would have liked to be able to receive you personally at check in. Sorry for the inconveniences you told us. Thank you again for sharing your experience, and we hope to receive you again back soon. Sincerely, Lucía S. @NovotelMCenter

Perttu Families - 26/11/2018 AccorHotels certified review
« Very good! »

We had a nice family stay - location is good enough with metro and circular bus lines about a block away. Room was a good size standard room. Room and other hotel areas were clean and tidy. Breakfast buffet was among the better ones we've had and Eat Bar served us well on two nights when the kids were too tired to go out for dinner. Only minor issue we noticed was the noise coming from neighboring rooms which had bathroom windows open to the same "shaft" inside the building.

Jj T. Families - 25/11/2018 AccorHotels certified review
« Good with a few issues on maintenance »

Overall good. Elevators were not functioning well and keys demagnetized regularly.

Ken L. Families - 24/11/2018 AccorHotels certified review
« Good stay and easy access to metro »

The room was spacious for our family of 4 of 2 adults and 2 children

R. Business - 22/11/2018 AccorHotels certified review
« People take care of the customer »

People take care of the customer, listen them

Tristan H. Solo - 22/11/2018 AccorHotels certified review
« Very satisfied »

Very efficient and friendly service.

Anonymous Families - 21/11/2018 AccorHotels certified review

Positiva...

Prasad L. Families - 21/11/2018 AccorHotels certified review
« Not grate »

Room was ok at the time of check in i requested for upgrade of room with pay if possible but at reception rude answer was given ' Its Spain you have to book in advance' they can simply say its not available surprisingly restaurant was not open in the evening (where we had morning break fast) so we have to have food in so called bar in reception area Room service menu was different when asked they served it reception bar two observation hotel was competently sold out and service was very poor i think there was conference people was complaining and threatening to Asst. Manager for damaging hotel reputation on social media for not providing service to customer Also we observe pest in break fast table Only one good thing i observe is security person at entrance was helping us to give correct fair to taxi person so that taxi man should not cheat us

Anonymous Friends - 21/11/2018 AccorHotels certified review
« Another fantastic stay »

I regularly stay in this hotel, as always the staff and facilities did not disappoint.

Marc Families - 20/11/2018 AccorHotels certified review
« SATISFACTION »

HOTEL SPACIEUX AGREALE PERSONNEL ATTENTIF

Maria F. C. Business - 19/11/2018 AccorHotels certified review
« really good stay »

we were very happy with the room, the restaurant and the service was superb. we did find the room quite warm and the exhibit hall where we had our show was also very hot. Otherwise a very good experience

Susan W. Couples - 19/11/2018 AccorHotels certified review
« Central location and helpful staff »

Our international flight landed at 6.30 am so we arrived at the hotel early. They accommodated us and we were in a room by 10.30am. My husband and I truly appreciated that as we had been flying for over 10 hours with a 3 hr connection! The breakfast was plentiful and varied. The one issue we had was with the elevators. There was only 1 working on the side to our room and it would stick or take us up or sometimes didn’t stop on our floor. Eventually we just got in and rode it until we got to the lobby. However, a good stay overall.

Don Business - 19/11/2018 AccorHotels certified review
« Great stay »

Always enjoy staying at this hotel. The staff is top notch. Rooms are basic, but nice. I like that you can open a window and let in fresh air in your room. Good breakfast.

Business - 19/11/2018 TripAdvisor review
« Muy bien! »

Nice stay at this Novetel hotel, as always. Staff is always so friendly. I appreciate that I can open a window in my room and let some fresh air in. Good breakfast. Fitness center isn't great, but you can get a good workout in.

Our hotel has responded to the review
Our hotel has responded to the review

Thanks for sharing your experience, we will take good car about your appreciations ;) Sincerely, Lucía S. @NovotelMCenter

Yoel Business - 14/11/2018 AccorHotels certified review
« Very good service »

As usual, is a great pleasure

Family - 13/11/2018 TripAdvisor review
« Excellent hotel, staff, breakfast but breakfast room too crowded & noisy, undersized number of elevators »

Excellent : free access Mac desktops in the hall : great for travellers, Smartphone in room which really eased our visit of Madrid, the hotel staff, the breakfast. Not so nice : breakfast room much too crowded and noisy, problem with (or not enough) elevators : in the end we used the stairs to go from/to the 5th floor, no shampoo nor soap at all for a night 2-3 Nov. Environmental concern : No sign in our bedroom like in NOVOTELs France to encourage people using same towels and only make them washed once : at the end of the stay. Same concern for your huge breakfast room : you could avoid a lot of washing-up by not clearing immediatley tables where customers are still in the room taking goods for their breakfast. Clear the tables only when the people are done and not each time they stand up, in order to encourage them to use (and for you to wash) only one set of dishes per breakfast (like most of your customers would do at home) : In 2018, hotels management and customers have to think about their environmental impact on every aspect of each stay, this is especially true in high quality hotels like NOVOTELs. Some of your customers will dislike it but you have to go and develop the business in the right sustainable environmental way, there is no alternative today. Put stickers in your bathrooms to remind that water in Madrid & Spain like in many other places is precious and should not be wasted.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you so much Olivier, it´s nice to know how our guests think about us and great to know their experiences. Thanks you for sharing. We will take good care about all details you told us. Have a nice day and hope to receive you again back soon. Kind regards from Madrid, Lucía S. @NovotelMCenter

David X. Business - 08/11/2018 AccorHotels certified review
« easy and happy »

Great location, helpful staff, nice breakfast, superb room facilities

Simon Couples - 07/11/2018 AccorHotels certified review
« A Very nice stay »

This was a wonderful stay, nice people, nice hote;, good location.

Dr. P. Couples - 07/11/2018 AccorHotels certified review
« Brand new Hotel in nice area »

Located in nice,safe area. Prado is within 15 mins walk through beautiful Retiro park. Friendly staff.Got great recommendations for restaurants in neighborhood. Check out rest.Triana,c.Narvaez 48 for advanced tapas.Next time in Madrid will stay at Novotel again

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