Hotel - Novotel Madrid Center
Novotel Hotel Novotel Hotel

Novotel Madrid Center Hotel

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4.0/5 1,387 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Spanish
    • French
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Bicycle hire facilities


  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h
    • Opening hours : Week-end 24h

Business services

  • 22 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 3,824 reviews

Our guest reviews for Novotel Madrid Center

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,387 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Solo travel - 06/01/2018
« It was good »

I stayed there for 10 days. Everything was nice except one day. Location is good. Goya metro station ,you can go city center, is far from the hotel by 10 min walking. O’donnel metro station, you can come to hotel from the airport (not directly), is closer than Goya metro station. I went to airport from the hotel and it cost 30 euro by taxi. Close to retiro park and relatively close to art museums. Room was nice. Bathroom is really important to me and that was so nice. Cleaning is ok. Free water and tea/coffee-kettle were charming me. Breakfast menu is really nice. As a healty eater, I am so glad to see more greeny things on my plate. Dinner was also nice but service a little slow. Gym is small but enough. It based on machine and dumbells. Unfortunately there was no bars and weight. I use bars when i do my gym but it is ok not big problem. But 7. day of my stay was terrible. I was on queue to have a breakfast. We are 3 single. Staff asked who is 2? We said we are single and she pick a couple end of the queue. I don’t think there is some difference between table for 2 and 1. Later they show me a table almost broke. Nothing fix. When I start to eat my breakfast in a diffuculty way a staff wig his finger to me angerily. 3 staff based problem was too much in 10 min. I talked kitchen chief and otel manager. They only said we are sorry. I couldn’t eat my breakfast and I have to eat in Retiro park. That was amazing to eat in Retiro after that kind of problem. I checked the that broken table other day they removed it. Genarally I am glad that hotel, i felt comfartable. There is always a problem but important thing is aproaching tonthe problem. I hope it will be better.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you so much Göksun, your feedabck is really important for us. Sorry for the inconvenience you tell us in breakfast, we are so sorry about it and we hope the rest of your stay were nice. We would love to receive you again back soon. Kind regards from all the staff, Lucía S. @NovotelMCenter

AccorHotels certified review
Paril Business - 22/12/2017
« Great service and comfortable rooms »

I had very quick check in and out. The room was comfortable, but an iron in the room would make it better/easier. The breakfast was very good, especially the fresh orange juice.

AccorHotels certified review
Galit P. Friends - 22/12/2017
« Grate hotel, beutiful room, very good breackfest »

It was very good, very clean hotel, we had a very beutiful room, the breackfast was grate, i wikl come back

AccorHotels certified review
Nastik Families - 20/12/2017
« 10 in facilities and rooms. 10 in breakfast. 1 little problem with the room arrangement »

The hotel is fully restored. The access is very easy. Perfect situation next to subway and several bus lines. Closest hotel to Wizink center. The breakfast was one of the best I ever had in a buffet. The staff in the breakfast area is extremely kind and caring. We traveled with a 20 month baby and all was perfect. They even have a kids area on the reception hall! We had a little issue with the assigned room . We requested a 2 single-bed room but were moved to a double bed room with a crib. The crib was not accepted by our child, and we requested an additional bed, that was not provided. According to the front desk, it was not possible to put it in our current room, and we could not be moved to another room with that feature because the hotel had no vacancy. The sleeping was difficult as the beds are quite small. But this was the only fault I can tell about. We surely go back to this hotel (asking for the right room type!)

AccorHotels certified review
Anonymous Families - 20/12/2017
« Pleasant. »

It was a pleasant experience. All personnel was very helpful and understood that we were very tired because we had been flying directly to Madrid for more than 12 hours. Everything was perfect.

AccorHotels certified review
Marisa V. Families - 19/12/2017
« Highly recommended clean and modern »

Clean, nice modern rooms. Within walking distance from wizink centre where we attended a concert and easy access to centre of Madrid and airport. Also nice helpful staff. would go again

AccorHotels certified review
Joseph Z. Business - 19/12/2017

Great service warm welcome

AccorHotels certified review
Anonymous Business - 19/12/2017
« Very professional as usual »

Good experience at check-in and check-out Room was perfect. Clean. Missing good quality tea for the breakfast,

AccorHotels certified review
Stephane (. C. Families - 19/12/2017
« Great hotel near Wizink Center »

Everything was as promised, breakfast quality and variety was fantastic. As was our case for the Depeche Mode show on December 16th, the Novotel is probably the best location to attend an event at the Wizink Center. Only a couple of blocks away/10 min walk.

AccorHotels certified review
G. Families - 19/12/2017
« Great staff very helpful »

Our stay was great with hotel staff always very curtious and helpful making our stay comfortable and enjoyable. I can only say that if you put a pod coffee machine in the room you need to also provide some pods not instant coffee.

AccorHotels certified review
Eugenio S. Couples - 17/12/2017
« Everything went very well »

The hotel has a great location, is easily reachable from/to the airport, and offers excellent service and newly-revamped rooms. Who could ask for more?

TripAdvisor review
annaJ5217MP Couples - 11/12/2017
« No warning about taxi strike »

This was the first time we were staying in the hitel. It provides reasonably good value for money - it is only 20 min from the airport, there are three subway station in the vicinity, huge El Corte Ingles nearby, Goya and Lagasca only few minutes walk and Retiro somehting like 10 min away. Although the hotel is located on a busy O'Donnel street, it is in fact a bit hidden in between. The breakfast is nice, however, sometimes overcrowded, probably because the hotel serves as a stopover for many bus groups and business conventions. Because of this the reception is always busy too. Overall I would have rated the hotel and the service as good, but the hotel failed to warn us that a taxi strike was awaitied on the day we were leaving. We did not have planned time for any extra activties.Moreover, the porter recommended us to take an airport express bus, which stop only evert 20 mins. The qeue was huge, we were just one minute late and the bus driver did not open the door, saying the other bus was coming. We lost about 15-20 mins waiting for the bus, but wait time was only increasing until it stopped changing at 20+, meaning that bus was not on schedule at all. That cost us a few millions of nerve cells and quite an unpleasant rush throught the subway system. I am pretty sure eveybody knew about the strike well in advance. I wonder what was the problem to warn the guests and offer them alternative routes? I don't thinl this would sabotage the taxi strike, but it did sabotaged the service of the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anna, Thank you for your nice words about our hotel and your experience. We are so sorry about the inconveniences you got with the buses and taxis, we always try to give the best recommendations to our guests, we feel so sorry about what you are telling us. Hope you enjoy the rest of your stay and hope you have a nice day today. Kind regards, Lucía S: @NovotelMCenter

AccorHotels certified review
Emma Families - 10/12/2017
« Brilliant »

Comfortable Cosy Lovely hotel Great food

TripAdvisor review
Couples - 06/12/2017
« Madrid/Novotel Experience »

Excellent location, great hotel, delicious food, awesome amenities and best staff ever. My wife and I's stay here was very comfortable and a really nice experience. Worth the extra money in my opinion. Highly recommended!

Our hotel has responded to the review
Our hotel has responded to the review

WOW! Two thumbs up! Thanks a lot Daniel, for us is so important to know our guests experiences, thanks again for sharing. Hope to receive you back soon. Kind regards, Lucía S. @NovotelMCenter

AccorHotels certified review
Alexandre Couples - 04/12/2017
« Nice hotel and quality! »

Nice and well placed hotel, with plenty of services and pleasant personnel.

AccorHotels certified review
James Families - 04/12/2017
« Ok hotel »

The room needed more electrical sockets. The bathroom needs somewhere to hang and air dry your towels. The service in the bar and restaurant was very random. Breakfast was excellent

AccorHotels certified review
Kyriacos Business - 04/12/2017
« Amazing hotel »

It was my second time in Madrid. This time i came for business. I am really glad that i chose Novotel. The room was so amazing, big and really clean. The staff was so kind and helpful. And the breakfast was great. This hotel will be my first choice when i visit Madrid again.

AccorHotels certified review
Dawid Families - 01/12/2017

Hotel, rooms, breakfast - all good. But I was disappointed that only a few people working in Bar can speak English. We had some difficulties while ordering something to eat. Please take care of the very professional and English speaking (better than I can) girl working in your bar! :)

AccorHotels certified review
J B. Families - 01/12/2017
« Good stay at a good hotel »

Rooms are clean with the hotel in a good location, with plenty of restaurants in the area. Public transportation is easily available, and easy access to all the sights nearby. Good food on premises.

AccorHotels certified review
Tomas B. Business - 30/11/2017
« mr »

Good and clean, Bad that the breakfast didnt start earlier, otherwise it was a super breakfast

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