Novotel Madrid Center Hotel 4 stars

TripAdvisor rating 4.0/5 2,299 reviews
Novotel Madrid Center
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+ 25 Services
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Room 1

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Hotel extras

  • Family Rooms with WIFI and air-conditioning

  • Advantage 2

  • Advantage 3

  • 5 minutes from El Retiro park and 1.9 miles (3km) from the Paseo del Prado

  • Bus stops, taxi ranks and train and metro stations nearby.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
  • Concierge
Leisure and activities
  • Terrace pool open from June 1 to September 30, 2018
  • Fitness centre
  • Services for children
  • Bicycles rental
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 22 meeting room(s)
  • Congresses/conventions
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Madrid Center

O Donnell 53
28009
madrid
spain

Tel: +34912214060

Fax: (+34)91/5745601

Contact email

Check-in from 14h00

Check out up to 12h00

  • EMT TRANSPORTE :   28 26 C 2 O DONNELL

  • EMT METRO MADRID :   LINEA 6 O DONNELL

  • By plane

    MADRID BARAJAS At 12km / 7.46 miles

  • By train

    ATOCHA At 3.6km / 2.24 miles

GPS :40.421618, -3.672168

Our accommodations

Novotel rooms combine modernity and elegance, technology and furnishings. All rooms are equipped with free WIFI, air-conditioning, minibar, 37" flat-screen TV, safe, hairdryer and rain shower. Select a Superior Room for the location on the upper floors of the hotel and additional amenities. Executive Rooms offer exclusivity and additional comfort during your stay thanks to their spaciousness, location and distinctive details.

Standard Room with queen-size bed

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room

Standard Room with twin beds

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room

Standard Room with queen-size bed and sofa bed.

  • Max. number of persons: 3
  • Area: From 25
  • Wireless internet in your room

Standard Room with twin beds and sofa bed.

  • Max. number of persons: 3
  • Area: From 25
  • Wireless internet in your room

Standard room with a queen-size bed + 2 free children's beds

  • Max. number of persons: 4
  • Area: From 28
  • Wireless internet in your room

Superior Room with queen-size bed

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room

Superior Room with twin beds

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room

Executive Room with queen-size bed and lounge area

  • Max. number of persons: 4
  • Wireless internet in your room

Executive Room with terrace

  • Max. number of persons: 4
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room

Superior Suite with king-size bed

  • Max. number of persons: 4
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room

Our restaurants and bars

EAT BAR

Type of cuisine: Gourmet

At the Eat Bar by Novotel, enjoy cuisine that has a clear focus on local produce whilst remaining loyal to the cosmopolitan spirit of Madrid. The menu features a range of simple yet authentic dishes in a relaxed environment.

Lunch

00:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

00:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EAT BAR

Photo non contractuelle / Strictly non binding

The dynamic and adaptable Eat Bar by Novotel is the heart of life at the hotel. Enjoy a range of services, from aperitifs to lunch in a relaxed environment. Watch sports on the large VideoWall and feel like you are there.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 22

  • Maximum size: 800

  • Maximum capacity: 1,000 people

  • Maximum banquet capacity: 600 people

Find out more

Our guest reviews for
Novotel Madrid Center

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

7,642 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,299 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Overall satisfied

Customer review rating 4.5/5

Dan Business - 07/10/2019 AccorHotels review

Overall I was quite satisfied. The breakfast was very good, the service was attentive and friendly, the room was clean and comfortable. The parking felt a bit tight going up and down and felt a bit expensive. In order to describe it as an extremely satisfactory experience I'd be missing something that captures my mind and makes me feel special, whether in the room or by the staff members. Nonetheless, I'd recommend the hotel and would gladly repeat next time I'm in Madrid.

The noise on the street outside my room in the night was very loud.

Customer review rating 4.5/5

Anonymous Business - 01/10/2019 AccorHotels review

The noise on the street outside my room in the night was very loud and woke me up. I did not sleep well. The service at the front desk was very good, everything else about my stay was good.

Great hotel in a great location

Customer review rating 4.5/5

John G. Solo - 30/09/2019 AccorHotels review

Location is excellent as was the service throughout my stay. I was very fortunate to be upgraded and the room was superb. Very comfortable and spacious. I also very much enjoyed the rooftop bar and pool. Had a fantastic stay and very much looking forward to staying again.

buen hotek

Customer review rating 4.5/5

Jcs Business - 29/09/2019 AccorHotels review

mi hotel habitual en madrid

Very nice hotel in Madrid

Customer review rating 4.5/5

S. W. Couples - 29/09/2019 AccorHotels review

We stayed for 3 days in Madrid. The room in on 6 floor 6027 . Room is big enough and tidy . However we don't like the shower.. Water is less... We not enjoy have a relaxe shower after sightseeing...

Customer review rating 4.5/5

Nina M. Business - 27/09/2019 AccorHotels review

Friendly staff, clean room, nice bed, good breakfast in a not too "loud" and noisy area, the only negative comments would be all the smoking guests at the entrance- not appreciated to pass through a cloud of smoke on my way in.

nice hotel and stay

Customer review rating 4.5/5

Per Solo - 27/09/2019 AccorHotels review

really good service upon arrival. had some trouble With the key and door, solved after third attemt

A very good hotel overall

Customer review rating 4.5/5

Hanneled Business - 24/09/2019 AccorHotels review

First nice surprise was to be upgraded to a suite. Staff very friendly and welcoming. Great roof terrace and the availability of a pool albeit small very nice to have. Great breakfast with all you could hope for, particularly appreciated the juicing available. Bar prices very reasonable. Great location near Buen Retiro Park with good connections to city centre

satisfactory

Customer review rating 4.5/5

Jane C. Couples - 22/09/2019 AccorHotels review

Room pleasant and comfortable Housekeeping poor Front desk/staff interaction average to poor Breakfast good Pool very welcome and nice staff

Good but dont like the decor

Customer review rating 4.5/5

Anonymous Business - 22/09/2019 AccorHotels review

All very good

Problème de propreté

Customer review rating 4.5/5

Anonymous Families - 22/09/2019 AccorHotels review

we stayed at the hotel in Madrid from the 13th of September until the 15th. During our stay we had some troubles with the cleaning of the linens (we have pictures) you during our check out on the 15th. The linen was dirty at our arrival in the 13th. Because of late hours, we simply covered it with another linen. On the day after, we had the bad surprise, arriving at midnight to see that it has not been changed. When we called the reception we had to ask for clean linens and we also had to change them ourselves because there was no one on duty that night able to change the linens. We actually spoke directly to David Pineiro a front office manager during checkout. Hé was very polite and comprehensive. He has been offering us breakfast and half price of the room as a compensation. We think that he handle this situation in a good manner. Best wishes,

Cheap Mass Tourism Hotel at Premium Prices

Customer review rating 4.5/5

Charles D. Business - 20/09/2019 AccorHotels review

I used to say very regularly as it was a competitively priced well located hotel Now it is the airline crew, mass bus tourism (at I'm sure very competitive pricing) Those of us booking directly are getting the downside of mass tourism economy hotel but are paying premium prices - I guess the volume is very low and you do not worry about my segment sector On a previous trip there was a water outage, leaks in reception and the breakfast on EVERY trip is like a zoo I asked for a room far away form the elevator and was still too close. I checked in on-line and repeated everything when I arrived - what is the point ? The hotel is looking old and dated and the showers still have a poor water pressure On the positives: the reception staff are very nice and the overall cleanliness high You have much competition offering much better deals, better located at the same pricing - I will go there in future I wish you well in your business !

AEC Madrid

Customer review rating 4.5/5

Luc P. Business - 19/09/2019 AccorHotels review

stay was really good, quite uneasy to find the room though. quite disapointed that a package that was sent to me at the address of the hotel was refused because arrived too early

Awesome

Customer review rating 4.5/5

Sanwar M. Business - 17/09/2019 AccorHotels review

Very good hotel.

Awesome

Customer review rating 4.5/5

Dhiraj S. Business - 17/09/2019 AccorHotels review

Really nice experience and nice ambiance.

Great, Clean, and perfectly Located Hotel in Madrid

Customer review rating 4.5/5

Gladys G. R. Couples - 17/09/2019 AccorHotels review

Fast check in, courteous staff, clean large room.

Madrid 2019

TripAdvisor rating 4.0/5

wolfgangzingelmann Business - 16/09/2019 TripAdvisor review

So far everything fine. Hotel as always crowded and of course the prices high due to demand. But time it was not really reasonable. I m a long time customer but they do not apreciate ur loyalty, offering good customers maybe a lower fare instead they treat u like everybody and ask for the mentioned incredible price. The elevator is from the first hotel "Convencion" and they still work like this, old and slow. Maybe to change or update the elevators to work more properly! The Portier/Doorman very unpolite on Saturday morning, but maybe due to the fact that to many guests arriving. The Hotel should also improve here and not loose from sight that the Doorman is the Namecard of the Hotel!

We very much appreciate your review regarding your stay at Novotel Madrid Center. It is always a pleasure to receive guest´s feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to receive you again back soon. Sincerely,

No isolation on the rooms in front of Calle Odonnel

Customer review rating 4.5/5

Juan Business - 15/09/2019 AccorHotels review

I stayed on the 5th floor, my room facing the Maternity building, on Odonnel street. The windows are nit isolated and in consequence you hear all the noise coming from the street. My colleague stayed on the same floor, 4 rooms away and he complained about the same issue.

Noisy AirCon

Customer review rating 4.5/5

M Business - 14/09/2019 AccorHotels review

Thank you for asking me to do your satisfaction survey. Unfortunately I have to mention that I was disappointed at my stay. The first room we were allocated smells of mould and the air conditioner was very noisy - we were unable to sleep during the night due to the noise. We changed into another room after the first night - the room was clean and fresh, however the air conditioner was still noisy (although less than the first room). Given we were at your hotel for 3 nights, we did not really want to change rooms every single night. The hotel was generally clean and the breakfast was good, however if we cannot sleep due to noisy air conditioner, it ruins the whole experience.

Business in Madrid

Customer review rating 4.5/5

Mario A. V. Business - 10/09/2019 AccorHotels review

it was a pleasure to return at Novotel Madrid Center. As always standard are high and benefit of having an hotel in city centre it is a differentiator

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