Hotel - Novotel Madrid Center
Novotel Hotel Novotel Hotel

Novotel Madrid Center Hotel

4.0/5 1,774 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Indoor parking at EUR 25 per day (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Terrace pool open from June 1 to September 30, 2018
  • Fitness centre
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Bicycles rental


  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h
    • Opening hours : Week-end 24h

Business services

  • 22 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 4,216 reviews

Our guest reviews for Novotel Madrid Center

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,774 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Couples - 12/08/2018 TripAdvisor review
« Excellence! »

Great room with terrace catering for all guests needs...great rooftop area with bar and pool...varied and tasty breakfast ...friendly and helpful staff.Will stay here again and again..very central and close to airport.

Gloria Families - 09/08/2018 AccorHotels certified review
« Gret Stay »

Very good service, staff very prompt to answer the requests, great selection for the breakfast. Everybody at rhe hotel doing their brst to create and maintain a relaxing, vacation like athmosphere.

Cathy E. Couples - 08/08/2018 AccorHotels certified review
« excellent experience . »

Room perfect with all a guest would need....a varied and very good breakfast....great area on rooftop with bar and pool...and very pleasant and helpful staff.

Tony F. Business - 08/08/2018 AccorHotels certified review
« Great experience »

It was really confortable

Lola Solo - 08/08/2018 AccorHotels certified review
« Efficient, pleasant, helpful stay »

Efficient - lots of helpful information from staff, nothing seemed a problem or hassle Staff are very helpful and welcoming. Room was well equipped and spacious

Rothenhäusler Solo - 07/08/2018 AccorHotels certified review
« Madrid is a wonderful city. I love Spain. »

Cool hotel ... nice place to be as a guest....

Ruby C. Families - 07/08/2018 AccorHotels certified review
« The staff are very helpful. »

The room is cosy and comfortable. The staff are nice and helpful. The breakfast is great.

Tim Friends - 07/08/2018 AccorHotels certified review
« Very clean, good service »

The room was very clean and was cleaned every day. The staff was very helpful and kind.

Anonymous Business - 07/08/2018 AccorHotels certified review
« Most enjoyable stay »

Good service all round, clean bedroom/bathroom, very good food, excellent rooftop terrace area

Sunil M. Families - 06/08/2018 AccorHotels certified review
« Excellent »

Staff was friendly and helpful. Rooms were neat and tidy

Karim M. Families - 06/08/2018 AccorHotels certified review

Comfortable. Staff was very attentive. Breakfast buffet is good but crowded and tables are sometimes mos available. Pool and terrace nice but overcrowded. Rooms spacious but corridors high transit carpet is worn out and stained.

Emmy Friends - 06/08/2018 AccorHotels certified review
« Mr »


Raymond Families - 05/08/2018 AccorHotels certified review
« Good »

Most of your front desk staff was friendly but not very warm. But Yuri form front desk was awesome! he was friendly, warm and the little things he giving my son a small kids game from novotel, which made him so happy.. it didn't cost much.. but us Yuri interation with people. Please compliment Yuri fir a job well done from us.

Vibeke S. Families - 04/08/2018 AccorHotels certified review
« Pretty much perfect »

Hotel was a little further away from central Madrid than expected but was in a great location with plenty of shopping available locally and close to metro stations. Service at the hotel was great, particularly lady with dark brown hair (sorry don't have her name) she checked us out on 1st August. Room facilities good the only comments I would have would be to offer mugs rather than paper cups for the tea/coffee in the rooms. These were extremely flimsy /not safe with boiling water and to provide more facilities information on pool times for example plus the rooftop bar etc these did not seem to be available but other than that perfect. Housekeeping service great every day, in fact all staff encountered were very pleasant and eager to assist, oh and thank you so much for the cake and birthday wishes for my son's birthday, he was surprised and impressed! We will recommend and thank you for a great stay!

Jimmy T. Families - 02/08/2018 AccorHotels certified review
« Great location, awesome breakfast, nice and fresh smell room. »

The hotel was great. Check in was quick and easy. The room had a nice fresh and clean smell. Additionally, the room was very comfortable and spacious. The staff was at the restaurant was always helpful and the food was great. The buffet breakfast was amazing with many choices. Food was fresh and you can choose to make your juices. Overall I recommend this hotel to anyone.

Anonymous Solo - 01/08/2018 AccorHotels certified review
« Disturbed by noise »

I was only staying one night. The room was very clean but had a musty, old smoke smell and the window handle was broken so allowed a lot of noise in from outside as I couldn't shut it properly. The noise seemed to carry from other rooms too so I had a pretty unsatisfactory sleep unfortunately. The reception area and facilities were good, clean, well-staffed - spacious and buzzing

F. F. Business - 30/07/2018 AccorHotels certified review
« poor service at reception, outstanding breakfast, poor room (no light at all) »

i have a better room and service at IBIS center; no commercial empathy at all regarding the loyalty miles I claimed as a member of Accor; no process for clients checking in/out ... (mess)

Danillo Families - 29/07/2018 AccorHotels certified review
« Ok, but the hotel should have some features to toddlers. »

Good hotel. I traveled with wife and two kids (3 and 4). What I missed was a special place (baby’s kitchen) that could be used to wash and prepare babies’ bottle. Additionally, the couch transformed into bed was too bad, uncomfortable. And the bathroom - the box should be entirely closed, otherwise every shower waters the bathroom.

Lp Business - 27/07/2018 AccorHotels certified review
« noisy and no sunlight »

just stayed 2 nights. reception service was sufficient the ground floor restaurant was very Noisy and it took too long for an order

Anonymous Business - 27/07/2018 AccorHotels certified review
« Good »

Was fine and the room adequate

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