Hotel - Novotel Madrid Center
Novotel Hotel Novotel Hotel

Novotel Madrid Center Hotel

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4.0/5 1,549 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Spanish
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Bicycle hire facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h
    • Opening hours : Week-end 24h

Business services

  • 22 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
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Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 3,825 reviews

Our guest reviews for Novotel Madrid Center

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,549 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Friends getaway - 18/04/2018
« Perfect stay! »

It was a wonderful stay with an awesome room! This is one of the best hotels we stayed in. Room was large with a sitting area with a couch. and in a good location! The staff was very friendly and welcoming and seemed to genuinely care.

Our hotel has responded to the review
Our hotel has responded to the review

Thanks a lot Yuchen! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Yours sincerelly, Lucía S. @NovotelMCenter

TripAdvisor review
Couples - 31/03/2018
« Enjoyable and pleasant stay »

We had a lovely stay made more wonderful by the welcome hamper. Thank you Mr Jose Carlos Calderou. It was a pleasant surprise. Room was spacious and bed comfortable. Location was a nice walking distance to town especially in the pleasant weather.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you so much Alice, we love reading this kind of coments. Thanks for sharing, I will show it to Mr. Calderon he will be happy to know it. Hope to receive you back soon! Best wishes, Lucía S. @NovotelMCenter

TripAdvisor review
Paul I Business - 25/03/2018
« One of best hotels in town »

The desk staff called the hotel manager because she wanted to welcome me personal in the hotel. I stayed here for the third time and I really enjoy staying her. The beds are excellent and the rooms are clean. Only inside the shower it is rather dark. The coffee machine in the room is for me a must have. The hotel menu is, for Spanish restaurants, simple but good food and there is something for everybody. on the menu. Please ask the waiter for some advice concering Spanish wine. Even the English language (my Spanish is poor) is not a strong point the waiter came with an excellent wine. Breakfast is excellent (too much temptations ) but the location is rather crowed. See you next time.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you so much Paul :) We are so happy after reading your opinion, thanks for sharing! Which was that wine??? Hope to receive you again back soon :) Have an amazing day. Best wishes from Madrid, Lucía S. @NovotelMCenter

TripAdvisor review
Family - 19/03/2018
« Good Hotel for the Airport and City combined »

We stayed 2 nights during the week and got an upgrade to an executive suite. It was good standard, not highly luxury, but the staff was very helpful to accommodate our needs. Mind, if your mobility isnt the best, this hotel has long ways to the rooms. Its used by many airlines and conferences, so it is always busy. The breakfast was massive. There is everything you need. Only downside is, that the restaurant has no window and it is quite dark. We must say that the bar and restaurant in the lobby have excellent staff and when we came back on the weekend for 1 night before our flight, the restaurant manager and his team treated and greeted us like VIPs. Lovely Team. I recommend the parking if you have a (rented) also 25€ per Day (outside company) might seem a lot, but outside you hardly find any space and their is a direct elevator from the lobby.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you so much Cosmopolitain ;) !!! For us is really important to know what our guests live during their experience, and what do they thing about us. It´s great to know that you enjoy your visit, like the hotel and also the hotel team. We would love to receive you again back soon. Thanks again and have an amazing day! Best regards from Madrid, Lucía S. @NovotelMCenter

TripAdvisor review
Greg D Family - 01/03/2018
« Hotel with good location »

Stayed at this hotel for 4 days and I must say that the hotel was good. The welcome was fine and the room was good. Breakfast was more then enough. I stayed here with my son for a game of Real Madrid and everything was closeby. The Metro (you can choose stop Goya or O’Donnel), the 24hr airport express is also in the neighbourhood. I would recommend this hotel and I would defintely come back!

Our hotel has responded to the review
Our hotel has responded to the review

OH YEAH! Thank you so much Greg, it´s nice for us to know that you felt like at home here with us. Come back soon with your son, we would love to receive you again :) Kind regards from Madrid, Lucía S. @NovotelMCenter PS: Lets see what happend tomorrow in Paris ;)

TripAdvisor review
Solo travel - 09/02/2018
« Enjoy Madrid :) »

4days spent , too short but I had a nice stay. Warm welcoming from the staff. The hotel is perfectly well located from the center of Madrid, if you like walking it is great. I strongly recommand Novotel Madrid center for your stay.

Our hotel has responded to the review
Our hotel has responded to the review

So nice!!! Thanks a lot Nour :) We are so happy to know your experience and we would love to receive you again back soon. Kind regards, Lucía S. @NovotelmCenter

TripAdvisor review
startree2018 Family - 25/01/2018
« Cozy stay in Madrid center »

My family stayed Novotel Madrid Center the last two days in Spain. Here, we had a good time to relax. It was a little far from the city center, but it esay to access delicious restaurants and shopping centes nearby. I was so grateful to celebrate my wedding anniversary with a pretty cake at the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Thanks for sharing your special stay here with us. It was a pleasure to have you here in your birthday. Thanks for choosing us!!! Come back soon, don´t wait till the next one ;) Best wishes from Madrid, Lucía S. @NovotelMCenter

TripAdvisor review
Family - 15/01/2018
« Excellent Hotel with family »

Remodeling was completed. 1. Location - near to Metro station(Goya & O'Donnell). - There is El Corte Englies Department store at Goya station (easy & convenient for shopping). - Easily access Plaza Eliptica station (Toledo bus station) from O'Donnell without transfer. - Easily access to main street by Metro - Can take a walk to Estanque grande del Retiro - Nice Tapas bar at ground beside night club. - Easy to take a taxi from Hotel in the early morning. (fixed price 30 euro to airport in Madrid) 2. Food - Novotel gave me welcome drink for my family. - Breakfast buffet was great and free for children (under 15 years old). Open early for morning flight 3. Room was clean - There are family room for 4 people. - After shower I'd like to open bathroom window because of humidity. But I could not because of bad smell. I think there are wastebaskets at the ground. 4. No scenery from room. 5. Hospitable staffs

Our hotel has responded to the review
Our hotel has responded to the review

Thanks a lot Jang we are so happy to know your experience and we really want to receive you back soon. It´s nice to know that you liked our location and the tapa time, our breakfast and the hotel in general. Again thanks for sharing your opinión and please, come back soon ;) Kind regards from Madrid, Lucía S. @NovotelMCenter

TripAdvisor review
Business - 15/01/2018
« Comfortable Room »

My room here was spacious and comfortable. I slept nicely on the bed, and there was plenty of space for me to unpack and organize my things. The shower was very nice with nice toiletries. The bathroom did lack any hand towels, which was a little strange. There were also no vents or fans, so the bathroom got very steamy after showering, unless the door was open. The breakfast was absolutely fantastic, with lots of variety and somebody offering fresh fruit/vegetable juices on the spot. Overall very nice!

Our hotel has responded to the review
Our hotel has responded to the review

Thank you Waynek for sharing your experience, we hope your next visit will be as pleasant as the previous one! Sincerely, Lucía S. @NovotelMCenter

TripAdvisor review
Business - 15/01/2018
« Very clean and comfortable hotel - ideal for business »

Extremely helpful and professional staff. Good service. A nice spacious and comfortable room, well located in the centre of Madrid. I enjoyed my stay and would definitely return. Very good for business travel.

Our hotel has responded to the review
Our hotel has responded to the review

OH YEAH! Thank you so much, we are so happy to read your message and know your experience, thanks for sharing. We will be waiting here for you!!! Come back soon!!! Best wishes, Lucía S. @NovotelMCenter

TripAdvisor review
Solo travel - 06/01/2018
« It was good »

I stayed there for 10 days. Everything was nice except one day. Location is good. Goya metro station ,you can go city center, is far from the hotel by 10 min walking. O’donnel metro station, you can come to hotel from the airport (not directly), is closer than Goya metro station. I went to airport from the hotel and it cost 30 euro by taxi. Close to retiro park and relatively close to art museums. Room was nice. Bathroom is really important to me and that was so nice. Cleaning is ok. Free water and tea/coffee-kettle were charming me. Breakfast menu is really nice. As a healty eater, I am so glad to see more greeny things on my plate. Dinner was also nice but service a little slow. Gym is small but enough. It based on machine and dumbells. Unfortunately there was no bars and weight. I use bars when i do my gym but it is ok not big problem. But 7. day of my stay was terrible. I was on queue to have a breakfast. We are 3 single. Staff asked who is 2? We said we are single and she pick a couple end of the queue. I don’t think there is some difference between table for 2 and 1. Later they show me a table almost broke. Nothing fix. When I start to eat my breakfast in a diffuculty way a staff wig his finger to me angerily. 3 staff based problem was too much in 10 min. I talked kitchen chief and otel manager. They only said we are sorry. I couldn’t eat my breakfast and I have to eat in Retiro park. That was amazing to eat in Retiro after that kind of problem. I checked the that broken table other day they removed it. Genarally I am glad that hotel, i felt comfartable. There is always a problem but important thing is aproaching tonthe problem. I hope it will be better.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you so much Göksun, your feedabck is really important for us. Sorry for the inconvenience you tell us in breakfast, we are so sorry about it and we hope the rest of your stay were nice. We would love to receive you again back soon. Kind regards from all the staff, Lucía S. @NovotelMCenter

AccorHotels certified review
Paril Business - 22/12/2017
« Great service and comfortable rooms »

I had very quick check in and out. The room was comfortable, but an iron in the room would make it better/easier. The breakfast was very good, especially the fresh orange juice.

AccorHotels certified review
Galit P. Friends - 22/12/2017
« Grate hotel, beutiful room, very good breackfest »

It was very good, very clean hotel, we had a very beutiful room, the breackfast was grate, i wikl come back

AccorHotels certified review
Nastik Families - 20/12/2017
« 10 in facilities and rooms. 10 in breakfast. 1 little problem with the room arrangement »

The hotel is fully restored. The access is very easy. Perfect situation next to subway and several bus lines. Closest hotel to Wizink center. The breakfast was one of the best I ever had in a buffet. The staff in the breakfast area is extremely kind and caring. We traveled with a 20 month baby and all was perfect. They even have a kids area on the reception hall! We had a little issue with the assigned room . We requested a 2 single-bed room but were moved to a double bed room with a crib. The crib was not accepted by our child, and we requested an additional bed, that was not provided. According to the front desk, it was not possible to put it in our current room, and we could not be moved to another room with that feature because the hotel had no vacancy. The sleeping was difficult as the beds are quite small. But this was the only fault I can tell about. We surely go back to this hotel (asking for the right room type!)

AccorHotels certified review
Anonymous Families - 20/12/2017
« Pleasant. »

It was a pleasant experience. All personnel was very helpful and understood that we were very tired because we had been flying directly to Madrid for more than 12 hours. Everything was perfect.

AccorHotels certified review
Marisa V. Families - 19/12/2017
« Highly recommended clean and modern »

Clean, nice modern rooms. Within walking distance from wizink centre where we attended a concert and easy access to centre of Madrid and airport. Also nice helpful staff. would go again

AccorHotels certified review
Joseph Z. Business - 19/12/2017

Great service warm welcome

AccorHotels certified review
Anonymous Business - 19/12/2017
« Very professional as usual »

Good experience at check-in and check-out Room was perfect. Clean. Missing good quality tea for the breakfast,

AccorHotels certified review
Stephane (. C. Families - 19/12/2017
« Great hotel near Wizink Center »

Everything was as promised, breakfast quality and variety was fantastic. As was our case for the Depeche Mode show on December 16th, the Novotel is probably the best location to attend an event at the Wizink Center. Only a couple of blocks away/10 min walk.

AccorHotels certified review
G. Families - 19/12/2017
« Great staff very helpful »

Our stay was great with hotel staff always very curtious and helpful making our stay comfortable and enjoyable. I can only say that if you put a pod coffee machine in the room you need to also provide some pods not instant coffee.

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