Hotel - Novotel Madrid Center
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Novotel Hotel

Novotel Madrid Center Hotel

O Donnell 53 
28009  MADRID
SPAIN

1,121 reviews
TripAdvisor Rating Based on 1,121 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Fitness centre
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • 100% non-smoking hotel

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • Spanish
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Bicycle hire facilities

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h
    • Opening hours : Week-end 24h

Business services

  • 22 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 2,769 reviews

Our guest reviews for Novotel Madrid Center

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 1,121 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Ali N. Couples - 20/09/2017
« Enjoyable stay in Madrid - a great place to visit »

We were well looked after at Novotel Madrid Center, we stayed two nights as part of a tour and two nights before it started. The room was comfortable, staff helpful and pleasant, the breakfast was good, and we were happy with the buffet meal provided as part of the tour. The hotel was well situated, a comfortable walk from the tourist area, taxis were easy to get when we wanted to go further afield.

AccorHotels certified review
Yannick Business - 20/09/2017
« Overall a good stay during that week »

Upgraded to last floor in a suite with a terrace Missing good tea for the breakfast

AccorHotels certified review
Anonymous Business - 20/09/2017
« Great hotel, rooms and customer service »

Liked the room and the overall service of the hotel, breakfast was great

AccorHotels certified review
Elliot N. Families - 13/09/2017
« Great location »

The staff were lovely, great location, a wide array of a continental breakfast. Close proximity to Sol and Gran Via by the metro which is very easy to use in Madrid. I've got no negatives to give apart from a minor improvement which is, ensure both computers are working (I do understand, things go wrong).

AccorHotels certified review
Anonymous Couples - 12/09/2017
« IT WAS A PLEASURE »

Everything was as it should be , satisfied and happy with my stay

AccorHotels certified review
Cristian Families - 09/09/2017
« THE HOTEL DON'T HAVE FOUR STARS »

The rooms are dirty and don't make cleaning very well; the hall of rooms are very, very dirty and don't clean by many times ago. In the room the noise by outside it is very strong, because the quality of windows are not good and also don't close very well. In the room don't have slippers and robe.The bathroom is poor and don't have enough light. The breakfast was good, but the service are not good.

AccorHotels certified review
David R. B. K. Families - 07/09/2017
« Rev »

The experience was very nice, the room ,break fast,services was all fine ,but you need to improve for the fitness of your customers to add a gymnasium and pool.

AccorHotels certified review
Jahan&batul Couples - 07/09/2017
« very nice hotel with good connection to the airport »

We had a very nice stay at Novotel hotel in Madrid. Check in was easy and without problems, at check out they thought we had to pay again for room service which was done already. But otherwise it was very nice. The room and bathroom was clean and bed was comfortable.

AccorHotels certified review
Irene Couples - 06/09/2017
« Correct, not great »

The few hours I was over there I could hear very loudly the washing machines which I suppose where upstairs, and I could even feel the vibration. The room was also quite hot and there was no air conditioning. To have paid 60 EUR for a few hours I was expecting more. I do not think I would choose this hotel for a longer stay. The staff was lovely and kind and the exterior decoration and the hall looked very nice. The amenities like soaps and shampooes were very nice, I loved them.

AccorHotels certified review
Rim K. Business - 06/09/2017
« the best hotel i have been in madrid »

great hotel , great service ,, great breakfast ,,

AccorHotels certified review
Anonymous Families - 05/09/2017
« Mrs »

I stayed for just one night, the boy who took my bags was very nice and polite but the service at reception was very slow and the reception didn't even look busy, there were just 2 clients before me and 3 receptionists but I had to wait for about 15 minutes before being served. Before going to my room I forgot to give the ticket for my bags to be brought to my room and I tried to call the reception for about 30 minutes but no one answered so I went downstairs and hundred the tickets. The receptionist forgot to send my bags upstairs as after 3 hours I had to go back downstairs as they don't pick up the phone at reception. As I went downstairs, the lady apologise but started to look around to blame someone and the receptionists started discusig about. To my pint of view, the costumer doesn't need to know and see who you blame. We understand someone can forget something but it shouldn't be acceptable to discourse with colleagues about mistakes in front of clients. Also. It really happy with the smell of the cleaning products, the room smells like a hospital, maybe it would be good to use some sort of air freshener after cleaning.

AccorHotels certified review
James O. Families - 05/09/2017
« One of the best Novotels I have stayed in »

Our stay was amazing was amazing from start to end. The only problem was the price and stingyness of the bar and it's staff.

AccorHotels certified review
Rsmith Families - 04/09/2017
« It was okay »

Standard room, front desk was very helpful, free breakfast for the kids was great but breakfast ends too early, should be at least to 11am. Also there was construction and you would hear the noise late at night and early in the morning, this was very annoying.

AccorHotels certified review
Ludovic Families - 04/09/2017
« Family weekend in Madrid »

Back from Fuerteventura, we took the opportunity to visit Madrid. The choice of your hotel was motivated by the location and the price. We had a good time, the room was very comfortable and very quiet. We enjoyed the choice at breakfast and the kindness of your staff. Thank for your welcome. Best regards. Ludovic S.

AccorHotels certified review
Vin Families - 02/09/2017
« Good »

Very helpful staff at check-in even at 02 am as our flight was delayed. Comfortable beds; good working air conditioning Very good breakfast Centrally located with easy access to buses and metros 2 things to improve upon-- very casual attitude of the restaurant people but can't understand English at all other than only one girl who had to take orders from every english speaking person; service very delayed and had to remind them about the order -- so for us on all 3 occasions we had to wait for 90 minutes before our order even arrived The other is the attitude of the porters who we requested to get us a taxi for going back to airport-- I think this aspect should be improved upon Though the rooms are cosy but natural light will never reach to room at any time of the day

AccorHotels certified review
A. A. Business - 01/09/2017
« Good Hotel »

The hotel is in good condition and the staff are friendly and helpful. However, my only criticism would be that for a 4 star facility you should provide irons in your rooms which is generally the norm with similar hotels.

AccorHotels certified review
Manaal K. Couples - 31/08/2017
« Very unprofessional »

Staff is very unprofessional and hardly speaks English. Requested room service twice and they still forgot. Extremely poor service for 4 star hotel like this . Not recommended at all

AccorHotels certified review
Haytham H. Solo - 30/08/2017
« Nice hotel »

Nice hotel, friendly staff

AccorHotels certified review
Carl Families - 28/08/2017
« Comfortable stay in an efficient, stylish hotel »

Check-in/out very efficient Good location with easy access through walking or metro to main sights Staff were helpful and friendly Room facilities ok At the time of our stay there were a number of lifts being worked on and therefore unavailable Coffee facilities could have been more extensive (2 small milks a day!) Although we hung our towels up so we could reuse them they did seem to be replaced each day

AccorHotels certified review
Sonitha A. Families - 28/08/2017
« Disappointing and did not meet expectation of an executive suite on an upper level »

We booked and paid for an executive suite and was put into a "suite" on the second floor. It was dark with no natural light and looked tired. We expected a room of better quality as we had just come from Novotel Seville where we also had an executive room. We felt ripped off as the Madrid accommodation was like staying at a back packers lodge not an executive suite

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