Hotel - ibis Queretaro
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Queretaro Hotel

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4.0/5 250 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 200  MXN
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early Check In
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 1 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 160 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
    • 110/120 V AC
    • Air conditioning
    • Telephone
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • RJ 11 outlet
    • RJ 45 outlet
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 1,682 reviews

Our guest reviews for ibis Queretaro

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 250 reviews
AccorHotels certified review
Irving R. Business - 05/04/2018
« Great experience »

I stayed only one night, but it was a really good night, the bed and pillows are very confortable. The negative side is that my room had a sad window view.

AccorHotels certified review
Andrea G. Couples - 26/03/2018
« Not satisfying »

Its the second time I stay in this hotel and both times the room was dirty and the walls were stained.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrea G. Velazquez, Thank you for taking the time to share your comments concerning your stay at the ibis Queretaro. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Ricardo Uribe Gerente General

AccorHotels certified review
Maurice W. Business - 15/03/2018
« Really good, close to the Bus Station »

Fast Check In, Fast Check out, friendly staff, clean room. Good value for the money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maurice Weil, We very much appreciate your comments regarding your stay at the ibis Queretaro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricardo Uribe Gerente General

AccorHotels certified review
Adulfo Business - 20/02/2018
« Without shampoo in bathroom »

The room was nice but the bathroom was without shampoo in the shower. Also the breakfast is very very very simple.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adulfo Chacon Solis, We very much appreciate your comments regarding your stay at the ibis Queretaro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricardo Uribe Gerente General

AccorHotels certified review
Enrique H. O. Business - 24/01/2018

La esperada

Our hotel has responded to the review
Our hotel has responded to the review

Dear Enrique Salvador Hoyos Ojeda, We very much appreciate your comments regarding your stay at the ibis Queretaro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricardo Uribe Gerente General

AccorHotels certified review
Maria Couples - 21/01/2018
« Satisfied »

It was a short one, it was okey, the staff were nice, the price was also good, the buffet wasn’t a buffet, it was a little little breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maria Jose Taboada Obregon, We very much appreciate your comments regarding your stay at the ibis Queretaro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricardo Uribe Gerente General

AccorHotels certified review
Franco Business - 19/01/2018
« Excellent experience »

Great hotel, excellent option

Our hotel has responded to the review
Our hotel has responded to the review

Dear Moya Franco Saynez, We very much appreciate your comments regarding your stay at the ibis Queretaro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricardo Uribe Gerente General

AccorHotels certified review
Rene Solo - 28/12/2017
« Good »

The hand soap dispenser did not work

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rene S., We very much appreciate your comments regarding your stay at the ibis Queretaro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricardo Uribe Gerente General

AccorHotels certified review
Maurice W. Business - 20/12/2017
« Simple and affordable »

Good location close from the Bus Station, nice staff, clean room but a little cold (Could not adjust the air conditioner to warm up a litlle). Worth the cost. Not for picky people, but good for a business traveler in need to have a place to sleep and not interested in luxury.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maurice Weil, We very much appreciate your comments regarding your stay at the ibis Queretaro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricardo Uribe Gerente General

AccorHotels certified review
Diego I. Z. Business - 14/12/2017
« Las toallas estaban rotas - The towels where torn »

It was okey the paper where i got the key was used and dirty

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Ricardo Uribe Gerente General

AccorHotels certified review
Carlos M. Business - 11/12/2017
« Noisy. You really need to get some architects to look at sound-proofing windows and external facades. »

Terrible. Couldn't sleep. I expected that Ibis, having so much experience in urban hotels, some next to highways, would incorporate best technologies and architecture to isolate us from the road noise. It felt careless, not even correcting afterwards with double windows or similar devices. I really would never stay there again, and would never recommend to anyone in my organization, unless a brochure on how it is having plans to correct it are in place. Sorry for the sincerity, but you asked.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carlos M., Thank you for taking the time to tell us about your experience at the ibis Queretaro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ricardo Uribe Gerente General

AccorHotels certified review
Alfredo Business - 05/12/2017
« Confortable »

Confortable

Our hotel has responded to the review
Our hotel has responded to the review

Estimado alfredo zaldivar balvanera, Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Queretaro. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Ricardo Uribe Gerente General

AccorHotels certified review
Anonymous Business - 15/11/2017
« Exelente »

Confortable agradable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicolas Freyat, We very much appreciate your comments regarding your stay at the ibis Queretaro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricardo Uribe Gerente General

AccorHotels certified review
Anonymous Business - 08/11/2017
« Excellent »

The lady at the front desk was the best, good actitud and treatment to me...just because of her I decided to stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fernandi Guadarrama Sistos, We very much appreciate your comments regarding your stay at the ibis Queretaro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricardo Uribe Gerente General

AccorHotels certified review
Anonymous Friends - 31/10/2017

Staff at restaurant area don’t give good service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cesar Sanchez, Thank you for taking the time to tell us about your experience at the ibis Queretaro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ricardo Uribe Gerente General

AccorHotels certified review
Arquitectura. R. D. G. Couples - 23/10/2017
« Excelente »

Amena, servicial,

Our hotel has responded to the review
Our hotel has responded to the review

Estimado/a Rafael Davila Gonzalez, Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Queretaro. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Ricardo Uribe Gerente General

AccorHotels certified review
Jc Business - 20/10/2017
« Agradable »

Agrafable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Juan Carlos Perez Romero, We very much appreciate your comments regarding your stay at the ibis Queretaro. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Ricardo Uribe Gerente General

AccorHotels certified review
Ricardo M. Business - 18/10/2017
« EXCELENTE »

RECONFORTANTE, PLACENTERA, SATISFACTORIA

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ricardo Medina, We very much appreciate your comments regarding your stay at the ibis Queretaro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricardo Uribe Gerente General

AccorHotels certified review
Ruth A. Business - 29/09/2017
« agradable »

satisfactoria

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ruth Alejandra Torres Arenas, We very much appreciate your comments regarding your stay at the ibis Queretaro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricardo Uribe Gerente General

AccorHotels certified review
Karla R. Business - 27/09/2017
« confort »

agradable

Our hotel has responded to the review
Our hotel has responded to the review

Estimada Karla Cristina Ramirez Chacon, Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Queretaro. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Ricardo Uribe Gerente General

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