Mercure Selangor Selayang 4 stars

TripAdvisor rating 3.0/5 35 reviews
Mercure Selangor Selayang
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Room 1

Number of guests
Children's age
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Hotel extras

  • Within walking distance to the shopping centre, restaurants and Selayang Hospital.

  • Infinity pool with 180 degree view of city.

  • Free high speed WIFi and free web corner.

  • Meeting facilities that can host up to 200 guests.

  • Large ballroom that can host up to 600 guests for weddings or business meeting events.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Airport shuttle
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Selangor Selayang

NO B G 12 DATARAN EMERALD
JALAN PS 11 PRIMA SELAYANG
BATU CAVES
68100
kuala lumpur
malaysia

Tel: +60361289999

Fax: (+60)361289998

Contact email

Check-in from 14h00

Check out up to 12h00

  • METROBUS :   KUALA LUMPUR JALAN IPOH

  • By plane

    KLIA At 76km / 47.22 miles - Shuttle paying

  • By plane

    SUBANG AIRPORT At 32km / 19.88 miles - Shuttle paying

  • By train

    KL SENTRAL At 17.7km / 11 miles

GPS :3.243774, 101.651781

Our accommodations

All rooms feature either a comfortable double bed or 2 single beds and offer practical amenities required for a pleasurable stay including high speed WIFI access. Comfortably accommodate up to 2 adults.

Superior Room with 1 Double Bed

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 1 Double Bed, Executive Floor

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 2 Single Beds, Executive Floor

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Suite with 1 Double Bed and sofa

  • Max. number of persons: 3
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Suite with 1 queen-size bed and sofa

  • Max. number of persons: 3
  • Area: From 50
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

MERAKI

Type of cuisine: International

Enjoy an interactive dining experience at Meraki Outlet. Our buffet features Asian and international cuisine for breakfast, lunch and dinner.

MERAKI BAR

Photo non contractuelle / Strictly non binding

The bright and cheery Bar offers a delectable range of refreshments and light snacks.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 100

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Selangor Selayang

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.0/5

301 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.0/5

35 reviews

Best in town

Customer review rating 4.0/5

Aima Families - 15/08/2019 AccorHotels review

Superb. The hotel is big & comforts to stay. Be modernized.

Dear Cik Sa'amah M., We very much appreciate your comments regarding your stay at the Mercure Selangor Selayang. We glad to know you enjoyed your stay as room are big and comfortable for you. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daljit Gill General Manager

Need to pay deposit although room already paid.

Customer review rating 4.0/5

Ann Business - 15/08/2019 AccorHotels review

I experienced this before with another hotel located at Putrajaya when I explained to them that it was my company who pay for my accommodation but the front office insisted me to pay for deposit. I have no choice and i have to bear for the deposit fee.

Dear Ms. Sherona A., Thank you for taking the time to tell us about your experience at the Mercure Selangor Selayang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have the incidental deposit policy for our hotel guest as the company are not guarantee for any incidental charges occur during the stay. Your kind understanding is much appreciated. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daljit Gill General Manager

Good

Customer review rating 4.0/5

T. L. Y. Business - 14/08/2019 AccorHotels review

Room was comfortable. Staff at reception were very polite and helpful.

Dear Dr T., We very much appreciate your comments regarding your stay at the Mercure Selangor Selayang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daljit Gill General Manager

Comfortable and spacious stay

Customer review rating 4.0/5

Yk Business - 09/08/2019 AccorHotels review

The stay was pleasant Housekeeping could improved further

Dear Ms. T., We very much appreciate your comments regarding your stay at the Mercure Selangor Selayang. We are delighted to read that you had a comfortable and spacious stay at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Daljit Gill General Manager

Convenient location to the hospital

Customer review rating 4.0/5

Lc T. Families - 08/08/2019 AccorHotels review

Hotel is new and looks clean on the hardware . However housekeeping is disappointing. First night, my family booked 8 rooms. My room's study table was full of ants, kept coming up from somewhere. Took a close look, they're everywhere on the carpet and even on the bed. Therefore we requested to change room. Some rooms has no tooth brush etc. Second night, three rooms were booked. we brought down all our belongings to the lobby, only to see the concierge passed us a trolley and put our stuffs on it, but he disappeared after that. We then had to take down everything from the trolley again and carried them by ourselves into our rooms. My room, one of the hangers in the wardrobe already dropped on the floor when we checked in, no laundry bag, no sleepers., no tooth brush. Obviously the cleaner didn't check the wardrobe at all. Toilet bowl had left over toilet papers in it and the toilet bowl itself was brownish. Hairs were found everywhere in the toilet and on the basin. Water marks with dirt at the entrance floor. Another room, floor was dusty and hairy. Told the front desk about all these, but it seemed like they're just a small matter to the them. Also room 801 ceiling had loud water flushing noise continuously throughout the whole stay. Was awaken few times in the midnight and was frightened by a loud noise that hit the ceiling in the dawn

Good

Customer review rating 4.0/5

Anonymous Solo - 06/08/2019 AccorHotels review

Good

Satisfactory

Customer review rating 4.0/5

Bob C. Families - 31/07/2019 AccorHotels review

I need to find a comfortable hotel in Selayang area and it met my needs. The room is sizable with all amenities and facilities in good order.

Dr

Customer review rating 4.0/5

Thiyagar Business - 30/07/2019 AccorHotels review

Swift check in process. Clean and comfortable room. Reasonable room rates. Courteous front desk staffs.

Great!

Customer review rating 4.0/5

Sarah Friends - 28/07/2019 AccorHotels review

it has a sparkling clean room and a comfortable place. i would like to stay at your place on another time.

Comfortable..

Customer review rating 4.0/5

Santi B. Families - 24/07/2019 AccorHotels review

The place is clean and comfortable.

Comfortable City Stay Near Hospital

Customer review rating 4.0/5

Shima O. Families - 24/07/2019 AccorHotels review

Reception and lobby was immaculate. Room standard suite 203 was good size with sofa. Toilet was as expected. Our aircon was not working properly and took too long to cool the room. When informed reception after an hour, the maintenance staff presented himself after an hour and merely said- call me if room is not cool enough in an hour. Which was already bedtime for us. Had to wake up early morning hours to change the temp setting. Mattress was too soft. All in all, clean and safe but not a comfortable stay. Also the hotel restaurant at level 1 took almost an hour to serve our orders.

Atiqah

Customer review rating 4.0/5

Atiqag Solo - 23/07/2019 AccorHotels review

The hotel was nice but your housekeeper should not allowed to disturb guest before guest check out. They knock my door and i dont answer but they open the door straightly, at that time guest still yet check out. Please change your sop to clean the room after guest check out!!!!!!!!

Awesome

Customer review rating 4.0/5

Che K. A. Families - 22/07/2019 AccorHotels review

For a 3 nights stay, the room access should not be for a 2 nights. The floor in shower and toilet should not be level.

Good Hotel

Customer review rating 4.0/5

Imam Business - 21/07/2019 AccorHotels review

- room is OK. - wifi : OK - breakfast : Ok. But i disaponted when one of your staf ask me to move to other table. Which i was ready to prepare the breakfast on table and starting to eat. Not good service.

Several reminders required for room service, came with unpleasant staff and stained bedsheet

Customer review rating 4.0/5

Grace Families - 20/07/2019 AccorHotels review

extremely disappointed, will never stay with any mercure chains again.

Can improve

Customer review rating 4.0/5

Safa Business - 19/07/2019 AccorHotels review

Not so bad

Average

Customer review rating 4.0/5

Anonymous Business - 19/07/2019 AccorHotels review

I am booking under LOU but still need to paid deposit.

Great stay but not for the dining experience.

Customer review rating 4.0/5

Mr K. Couples - 16/07/2019 AccorHotels review

Stay was great but not with the experience at the restaurant. Sour face will greet you, no smile from the restaurant manager even not looking at yourface when confirming the room no at breakfast time. Good was good but yogurt is not serve.

Excellent hotel in Selayang

Customer review rating 4.0/5

Khairul Business - 15/07/2019 AccorHotels review

The hotel stay exceeded my expextations. However, checking in pretty slow as I assume that the hotel does not get a lot of walk-in guest using the government rate for the stay. I was made to wait for around 10 minutes while the front desk verified my government ID.

MD Eason Fareast Malaysia

Customer review rating 4.0/5

Prasan S. Business - 11/07/2019 AccorHotels review

Quite Pleased with Murcure Selangor Selayang Services eversince day one accomplished Last stay was a bit disappointed with room cleaning services and room odor. With Mercure hotel Best overall reputation, highly appreciate to keep up the good work

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