Hotel - Mercure Kuala Lumpur Shaw Parade
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Mercure Hotel

Mercure Kuala Lumpur Shaw Parade

152 Jalan Changkat Thambi Dollah 
55100  KUALA LUMPUR
MALAYSIA

171 reviews
TripAdvisor Rating Based on 171 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access (Paying)
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Air Conditioning

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access (Paying)
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre

Catering

  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 11:00 - 11:00
    • Opening hours : Week-end 11:00 - 11:00

Business services

  • 3 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

All rooms are tastefully designed with modern facilities including WIFI access and cable TV. Perfect for business and leisure travellers. Hotel has 3 room types: Deluxe Rooms, Privilege Rooms, and Suites, and 2 rooms for physically challenged guests.

  • 213 rooms
  • 213 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Web TV
    • Telephone
    • Radio in room
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 941 reviews

Our guest reviews for Mercure Kuala Lumpur Shaw Parade

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 171 reviews
AccorHotels certified review
Faranak N. Families - 15/09/2017
« Very good hotel and staff »

We stayed about 9 days . Everything was very good . Malaysian people are very nice . From iran

AccorHotels certified review
Ken T. Business - 14/09/2017
« Easy and simple »

Overall of satisfied,the view is nice and the staff was friendly.

AccorHotels certified review
Wong Y. F. Couples - 12/09/2017
« Convenient »

Good location n staffs there are friendly. Room is clean . Jus that the shower drainage easily choke .

AccorHotels certified review
Anoniem Couples - 12/09/2017
« Met all our standards »

Fine, as we expected

AccorHotels certified review
Eric T. Families - 12/09/2017
« Magnifique »

Overall stay was exceptional.

AccorHotels certified review
Louise Business - 11/09/2017
« awayfromhome »

I stayed for 6 weeks and felt at home. Loved the food, gym, pool side bar and found the house keeping excellent.

AccorHotels certified review
Wong K. W. Solo - 11/09/2017
« Huge room »

I didn't expect to have a huge room likes this... but anyways thank you very much for upgrade my room. There's 1 issue I don't likes... You guys change me before I arrives to check in. ( I'm sure that ACCOR Hotel have my full record that I have never No Show before )

AccorHotels certified review
John G. Business - 10/09/2017
« Good location, great staff, clean, friendly. »

Extremely pleasant. Nothing really to add to the above, we were there for 40 days & enjoyed it.

AccorHotels certified review
Steph Business - 10/09/2017

The common areas and room were very nice. Didnt give a perfect score because of the breakfast registration system. Your staff insisted that he put a stamp on my room key card sleeve just so I could proceed.That's a daft system... what if I did not bring the sleeve to breakfast? Also this was not done on my 1st morning. Perhaps train your staff better to just tick of my room number on the breakfast list printed out??

AccorHotels certified review
Andrew G. Solo - 10/09/2017
« Extremely pleasant and comfortable with great customer experience »

Extremely pleasant and comfortable with great customer experience

AccorHotels certified review
Anonymous Families - 09/09/2017
« Good »

Happy

AccorHotels certified review
Singapore Families - 08/09/2017

Nice room, very clean. Pls look to increase the frequency of the free shuttle and the staff at the information desk should be more helpful and knowledgeable.

AccorHotels certified review
Leo W. Z. Families - 08/09/2017
« Easily the best hotel I've ever stayed at »

Mercure @ KL Shaw Parade offers a comfortable stay. The deal was sealed at the check-in where the staff was most helpful, professional and polite. Hotel is well-decorated, posh and polished to the finest details from the entry to the room. We were extremely pleased upon entering our room, having such a nice view and well-furnished room, which was spacious and tidy. The room was easily the most comfortable, which made us feel like it was a home away from home. Apart from some minute issues such as the slow drainage of the bath wastewater, everything else was perfect, from the start till the end.

AccorHotels certified review
Janice Business - 08/09/2017
« Nice clean awesome stay however need some small improvements »

Hi I'm a regular with Mercure hotel, have always enjoyed my stay. I use the gym every time, however I have a feedback which you might consider. The morning sun is very direct from the right side of the threadmill and even from 7.45am, the sun starts to gets in and by 8.15am, it's too hot. I will suggest to put blinds just like your restaurant at the windows near the threadmill there so guests can draw down anytime. You may go n have a look during the morning hours. Thank you

AccorHotels certified review
Clements Families - 08/09/2017
« Clements »

Pleasant stay with helpful & courteous staff

AccorHotels certified review
Caroline Couples - 08/09/2017
« Awesome stay! »

We spent 2 nights at Mercure Kuala Lumpur Shaw Parade. We are a newly wedded couple who were coming back from an awesone honeymoon trip in Bali and one of our friend booked accommodation for us. But once we've reached the hotel, it was a real nightmare. Everything was disgusting, old and smelly. The first thing we saw from the so-called hotel was Mercure Hotel. Was clearly new and we decided to walk in to have a look. The in front desk receptionist were a kind and handsome young man. He was very attentive and even let us visit the rooms. Our first impression were a good one, because once you reach the lobby, you can already see the professionalism and kindness. Without any hesitation, we did the check in and came back later with our luggage. We got a room on level 18 which gave us an amazing view on the city and Petronas Twin tower. The rooms had large glass windows and it waz just wonderful at night. The rooms are not only beautiful and nicely decorated but is very well equipped and are very clean and comfortable. Bed is super comfy. We will surely come back if we have transit in KL. The hotel is near Berjaya Times Sqaure. 5 mins walking distance and many restaurants, banks and 24h shops in the same streets. The only thing that we regret is the shower system (no way you have a shower and don't get water in the bathroom everywhere). But I am sure this is something that can be fixed.

AccorHotels certified review
Na A. Families - 06/09/2017
« New hotel in city centre with good price and good breakfast »

We stayed for one night. The street where the hotel is located is a bit run down but seems safe and is only a 5 minute walk to Berjaya Times Square. The room is bigger than the usual standard room. The toilet has an attached hose which is convenient for Muslims. For breakfast, the coffee from a proper coffee machine is very good, befitting a French Hotel group. Some of the croissants were undercooked, but you can choose the good ones to reheat and it will taste like a proper croissant. The baguette is fresh. The local food is also good.

AccorHotels certified review
A Business - 06/09/2017
« Good hotel, great location! »

My stay at Mercure Kuala Lumpur was overall very good, great location, friendly helpful staff, the use of the pool and gym was fantastic. Breakfast had a great variety, the fresh egg cooking counter was great. My stay could have been improved if my room was actually hoovered or swept occasionally. Also the music in the lift was very ANNOYING, it was playing constantly, please turn it off!

AccorHotels certified review
Umesh Business - 06/09/2017
« Feel like Home »

Extreemly satisfied with service , benefits and room conditions

TripAdvisor review
Family - 06/09/2017
« Good Value and Location yet lack proactive delivering total guest experience »

- There are 4 categories of rooms namely Deluxe, Executive, Premiere and Suite. Be note that the 1st 3 categories room size are the same. It is the benefits that are different. Yet, the hotel decided not to open the premiere lounge. Thus, you need to evaluate whether is worth to book premiere room. - Location is great with many food surrounding. - Swimming Pool is small but decent - Car park is RM 10 for 24 hours - Restaurant is not opened for dinner. Only reserved for group dining. - At this moment there are still many Group tourist staying in the hotel. Have later breakfast to avoid over crowded. Yet, the Room division manager highlighted to me that they are reducing group bookings which is a good news.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KTYap, Thank you very much for taking the time to leave such detailed and constructive review on your recent experience at Mercure Kuala Lumpur Shaw Parade. The room sizes of Deluxe, Executive and Privilege are the same however benefits are designed with various preferences for the different type of travelers or guest from leisure to business, and for families we have interconnecting rooms. As for dinner dining experience, you can also enjoy the scrumptious meal by the poolside with breezy and cooling ambiance or at the Lobby Lounge. KTYap, your feedback is valuable to us and it definitely helps to improve the quality of services and facilities to all our guests. Once again, thank you for your valuable feedback and i sincerely hope that we can have the pleasure to welcoming you back to the hotel in the near future so that we may have an opportunity to restore your confidence at Mercure Kuala Lumpur Shaw Parade. Sincerely, Cindy Yeoh General Manager

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