Hotel - Mercure Kuala Lumpur Shaw Parade
Mercure Hotel Mercure Hotel

Mercure Kuala Lumpur Shaw Parade

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4.0/5 216 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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From 205.00 MYR Non member rate
From 205.00 MYR Member's rate Members’ Rate, join while you book
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Check-in from 15h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access (Paying)
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Breakfast
  • Fitness centre

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access (Paying)
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 11:00 - 11:00
    • Opening hours : Week-end 11:00 - 11:00

Business services

  • 3 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

All rooms are tastefully designed with modern facilities including WIFI access and cable TV. Perfect for business and leisure travellers. Hotel has 3 room types: Deluxe Rooms, Privilege Rooms, and Suites, and 2 rooms for physically challenged guests.

  • 213 rooms
  • 213 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Web TV
    • Telephone
    • Radio in room
    • WiFi in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 1,192 reviews

Our guest reviews for Mercure Kuala Lumpur Shaw Parade

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 216 reviews
TripAdvisor review
Family - 20/11/2017
« Good 4 Star Hotel »

This is a new 4 star hotel at the fringe of KL city. Counter staff are polite and helpful if you have any queries or problems. Check in and check out are fast. Room is clean and bed is comfortable. Breakfast has a variety of spread. The welcome drinks are refreshing as I am an Accor member. The night view from the hotel room is beautiful. The only disadvantage of this hotel is its location which is not so near to the MRT station (about 10 minutes walk away). But with Grab and Uber, you can go anywhere easily from the hotel. Will definitely come back to this hotel when I come back to KL.

TripAdvisor review
AzmanBujang Business - 19/11/2017
« Average stay within KL city center »

Generally, room was clean with comfortable bed. Stayed for 2 nites but housekeeping was a let down on 2nd nite due to non replenishment of shower/shampoo and also coffee/tea sachets. Location is average within CBD.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Azman Bujang, Thank you for staying with us during your recent trip to Kuala Lumpur. We are glad that our hotel facilities have met your expectations but sadly we missed the mark by not exceeding it. We have also taken the necessary steps to address the issues that you had reported regarding housekeeping service in our hotel and are currently reviewing the process you highlighted with the housekeeping manager for the required improvements as we would like to assure you that this is certainly not the standards of Mercure Kuala Lumpur that we wish to maintain. Your feedback is valuable to us and it definitely helps to improve the quality of our services and facilities to all our guests. Once again thank you for your valuable feedback and i sincerely hope that we can have the pleasure of welcoming you back to the hotel in the near future so that we may have an opportunity to restore your confidence at Mercure Kuala Lumpur Shaw Parade. Warm Regards, General Manager

AccorHotels certified review
C. R. Couples - 17/11/2017
« Great location with a great breakfast »

Our stay was very nice! The room and the furnishings were attractive and comfortable! The bathroom has a great shower!

AccorHotels certified review
Trevor Friends - 16/11/2017
« Very clean nice hotel with friendly staff »

We enjoyed our stay at the Mercure and was pleasantly surprised at the quality of the hotel in general. The room was comfortable and the maid service excellent. It was extremely excellent value for money.

AccorHotels certified review
N. Business - 15/11/2017
« Exceed my expectations. »

Great atmosphere, good security, highly trained service team. Thumbs up.

AccorHotels certified review
J N. Friends - 15/11/2017
« Fantastic Customer Service From Grace »

Grace from receptionist, had gone the extra mile to provide an excellent service. She handle the situation when the room was not met up to highest standard. She has live up to the company expectation. She's a asset to the company.

AccorHotels certified review
James C. Friends - 14/11/2017
« Mr »

Absolutely satisfied, very friendly and professional staffs.

AccorHotels certified review
Mayank S. Couples - 14/11/2017
« Noicy Hotel , Bad Attandence , Dirty bed sheet Totaly Horible »

Their are so many problems when stay in mercure ./ 1. As rech none of the seci=urity person come to collect the luggage or any welcome as accour memeber get. 2. I take my all lugage with myself to the 18th floor. 3. They never change bed sheet which used. 4. when put Do not disturbe for one day celaning person keep in calling when to put water bootle in room, 5. whole day you can hear drill noice noice like " tak tak" 6. After deposit 200 MYR still for every bill have to pay in cash in hotel. THIS HOTEL MAKE MY WHOLE TRIP SPOIL.

AccorHotels certified review
Afzal Families - 14/11/2017
« Great »

Pleasant stay, warm approach by front-desk. Friendly design & easy to get to all point in the building.

AccorHotels certified review
S. Friends - 14/11/2017

I'm so happy with the service, surprising me birthday day cake, fruit on table and very nice view from my room.. Thank you very much for surprising me.. But after check out i have small acident, the waitress in the lounge bar accidentally spilled coffee onto my white shirt, my pants and my hair.. "lucky i still have clean clothes !!! I ask for accountability from the front desk, they say will send my shirt to laundry and will arrive at night .. because I have to go back somewhere, I do not want it. I forgot the man's name but it's very good response..

TripAdvisor review
Couples - 14/11/2017
« NOICY HOTEL, DIRTY BED SHEET, HORABLE STAY »

Their are so many problems when stay in mercure ./ 1. As rech none of the seci=urity person come to collect the luggage or any welcome as accour memeber get. 2. I take my all lugage with myself to the 18th floor. 3. They never change bed sheet which used. 4. when put Do not disturbe for one day celaning person keep in calling when to put water bootle in room, 5. whole day you can hear drill noice noice like " tak tak" 6. After deposit 200 MYR still for every bill have to pay in cash in hotel. THIS HOTEL MAKE MY WHOLE TRIP SPOIL.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 677mayanks, Thank you for taking the time to share your experience on TripAdvisor. Please accept our sincere apologies for the less than satisfactory experience you encountered during your last stay with us. Rest assured that your experience is in no way a reflection of the quality service standards offered at our hotel. I understand that our Rooms Division Manager, Mr. Wilson have been liaising with you with regards to the issues you have raised and action amendment done. We truly value your feedback as we believe such feedback will enable to improve our services further. I sincerely hope that despite this experience, we will have the pleasure of welcoming you back to Mercure Kuala Lumpur Shaw Parade. Warm Regards, General Manager

AccorHotels certified review
R.n. Friends - 13/11/2017
« This is so great hotel »

easy to reach, even by public transport, beautiful interior, and Thanks God, you have very comfort bed and pillow, i'm dying along the night...good job i'll be back again next time...

AccorHotels certified review
Jolene /. S. Friends - 13/11/2017
« Peaceful hotel right in the City.. Fabulous Staff with Prompt Service. »

The check in counter staff left us with a very good first impression during check-in. He was very familiar with all the services Mercure has and explained very clearly to us. Room were extremely spotless clean. All rooms are hidden from the lift. Soundproofing was good as we practically unable to hear any neighbours walking past at anytime of the day. Location is really good. Just a few minutes walk to Berjaya Times Square. Good Job Team and Keep It Up! We will see you again on our next visit to KL.

AccorHotels certified review
Chris Couples - 12/11/2017
« Adequate but not as good as expected »

The room was nice and your beds were good. The included buffet breakfast was not very suitable for westerners like us from Australia. The use of UHT milk for coffee ruins the flavour for us. There was little we ate. Service from staff was satisfactory. Overall satisfied but for English speaking westerners we feel the hotel needs to better consider their expections.

AccorHotels certified review
J B. Families - 12/11/2017
« Mrs »

Nice friendly staff just a bit out of towm

AccorHotels certified review
Suzanne S. Couples - 10/11/2017
« Lovely rooms, delightful staff, good location. »

The hotel was in a good location with a view of the Petronas towers from upper floors. Staff were very friendly although language was a slight problem when trying to arrange some travel plans. However, Wilson came to the rescue and was brilliant. Comfortable clean room with very comfortable bed. No complaints.

AccorHotels certified review
Chris L. Friends - 10/11/2017
« Nice and clean room »

The room was nicely decorated and comfortable. It would be even better if you could provide usb charging in addition to the normal socket ones.

AccorHotels certified review
J. C. Business - 09/11/2017
« Ok »

The room is new n clean but the buffet breakfast need to improve with more varieties.

AccorHotels certified review
Mark Solo - 09/11/2017
« Good stay, but hope to see more improvement »

I have a good stay with Mercure KL and first time with this hotel. For the record, this is also the longest stay I made under Accor Hotels group. In general, the staff were good but I was hoping they are more pro-active. The location is okay, surrounded by malls, hawkers and multiple convenience stores. The room is good and had a comfortable sleep. The food served at breakfast might need some improvement as to variety. Overall my stay was satisfying but was hoping it could have been better, maybe next time. For detailed review, I will post it via Trip Advisor website.

AccorHotels certified review
Reinhard O. Couples - 09/11/2017
« Good Hotel with interesting environment »

Comfort stay, great location, near with Berjaya Times Square, warm staff. Surrounded with market street food and mini market.

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