Hotel - Mercure Kuala Lumpur Shaw Parade
Mercure Hotel Mercure Hotel

Mercure Kuala Lumpur Shaw Parade

4.0/5 427 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 194.00 MYR Non member rate
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 11:00 - 11:00
    • Opening hours : Week-end 11:00 - 11:00

Business services

  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

All rooms are tastefully designed with modern facilities including WIFI access and cable TV. Perfect for business and leisure travellers. Hotel has 3 room types: Deluxe Rooms, Privilege Rooms, and Suites, and 2 rooms for physically challenged guests.

  • 213 rooms
  • 213 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Web TV
    • Telephone
    • Radio in room
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Baby bed
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Bidet
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 2,386 reviews

Our guest reviews for Mercure Kuala Lumpur Shaw Parade

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 427 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Gayle B. Couples - 08/12/2018 AccorHotels certified review
« It's the Service and Staff that will keep you come back. »

This was a short getaway for me and my husband working from Singapore. The hotel did not disappoint us with it's great location, walking distance from Times Square, convenient stores, food stalls to grab a quick bite. Moreover, the amazing service from the check-in by Keith who was courteous and kind, the lady who arranged our late check-out and initiatively booked our shuttle at 11am because we were heading to Chinatown (Sorry I didnt catch her name but really appreciated her help), and Dayang who facilitated our check-out. Everyone was friendly and helpful. I felt the Accor hostality around with well-trained staff. The room was clean and new. Our Room Attendant was excellent and very attentive to our needs. One thing I didn't mention upon check-out was the flickering/grounded closet lights. You may qant to have it checked. But overall, you have one happy couple here. Thank you, Mercure KL.

Jay T. Solo - 08/12/2018 AccorHotels certified review
« Mr »

The lobby and the room design and the rooftop swimming pool are not bad. The service of front desk staffs are fine but can be better if there a more proper concierge service that can help the guest for locating the actual place of the places they wanna tour. There a free shuttle bus service to bukit bintang at 7pm daily but if able to add 1 more slot during the noon around 1-2pm, which the guest will be preparing to go out for tour during this timing.

Mark C. C. Couples - 07/12/2018 AccorHotels certified review
« Feel good. »

Convenient location with amber parking facility.

Greg H. Couples - 07/12/2018 AccorHotels certified review
« Enjoyable and good value »

Nice room and bed , relaxing pool area and very enjoyable breakfast all at a very good price . I will be back , yet again.

Chris Solo - 06/12/2018 AccorHotels certified review
« Good hotel, good location, good price, exceptional staff »

Enjoyable stay at a comfortable hotel. Staff were exceptional and very helpful. Good central location to explore the city from

Rubiah A. Families - 06/12/2018 AccorHotels certified review
« Comfortable »

Room clean, comfortable bed. Friendly staff

K. A. K. Friends - 05/12/2018 AccorHotels certified review
« Great »

The staff are helpful and courteous

Vikkie Couples - 05/12/2018 AccorHotels certified review
« Very Satisfied! »

The hotel staff were courteous and helpful and room is clean. We spent our wedding anniversary here and we had a great time. We love staying in Mercure hotel around the world.

Hilmi Solo - 05/12/2018 AccorHotels certified review
« Welcomed »

Staff were warm and welcoming.

M.ali Business - 05/12/2018 AccorHotels certified review
« Extremely satisfied with this hotel »

Nice room and food. Internet was very fast.

Sharman D. Business - 04/12/2018 AccorHotels certified review
« Mr Sharman D. »

clean well placed hotel with a nice room

Nick Couples - 02/12/2018 AccorHotels certified review
« Good, satisfying with room for improvement »

The moment we reach the hotel, front desk staff was welcoming and they we very detail and patient with their explaination when we check-in. Breakfast spread wasnt fantastic but sufficient. Room was good, clean and well.maintained. Bed was comfy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nick, First of all, thank you for your support and loyalty as Le Club member! We appreciate your positive comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade very much. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff and we will strive to continuously improve the quality of our services from the constructive feedbacks received. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

T. S. G. S. Friends - 01/12/2018 AccorHotels certified review
« Very warm welcome »

Nice n safe. Polite n fast registration.

Our hotel has responded to the review
Our hotel has responded to the review

Dear S. T. SOO GEK, First of all, thank you for your support and loyalty as Le Club member! We appreciate your positive comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade very much. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Anonymous Families - 30/11/2018 AccorHotels certified review
« Stay »

Really enjoyed the stay & they fullfilled my request to have connecting rooms. Thank you!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emylia A., We very much appreciate your comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade. It is always a pleasure to receive positive feedback from a fellow sister hotel's associate. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Frank Y. Business - 29/11/2018 AccorHotels certified review
« relaxed and delightful »

Actually at the beginning it was awful since the noise from above bothered me a lot. Thanks to the help from Ms. Toh Phui See, it was solved quickly and it turned out to be a nice experience. You should feel honored to have a sophisticated duty manager like her.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frank Y., First of all, thank you for your support and loyalty as Le Club member! We appreciate your positive comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade very much. It is always a pleasure to receive positive feedback. I will share your comments with Ms.Toh and rest of the team. I am sure that this feedback will serve as an encouragement to all of our staff and we will strive to continuously improve the quality of our services from the constructive feedbacks received. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Ron B. Friends - 29/11/2018 AccorHotels certified review
« Fantastic »

4 star hotel, 5 star experience. Friendly, hospitable and helpful team. Situated in a quieter part of town but close to all amenities. Shopping malls, restaurants, entertainment, transport, all within walking distance. Great foodie experience, safe and easy to navigate. Roof top pool and bar have a fantastic view of the city. Breakfast was good and adequate variety to accommodate everyone. Rooms were spacious, best shower with good water pressure. Have to stay here to experience the wonderful hospitality and friendly team. Will stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ron B, First of all, thank you for your support and loyalty as Le Club member! We appreciate your positive comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade very much. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Shridhar Business - 27/11/2018 AccorHotels certified review
« Great Service, Nice staff, overall an excellent stay! »

I am a frequent visitor to this hotel and every time I go home with lot of satisfaction. Kudos to the hotel management and the staff for the cordial atmosphere and keeping the things sweet and simple.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SHRIDHAR, First of all, thank you very much for your support and loyalty as Le Club member! We appreciate your positive comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade very much. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Shaon F. Families - 27/11/2018 AccorHotels certified review
« Disappointing »

The staff were amazing, absolutely no complaints with them. As a Mecure hotel, I was expecting a lot higher standard. It was very tired, towels and sheets were old and worn. I phoned prior to booking asking if gluten free meals for a coeliac would be avilable and i was assured it would be. This was not the case.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SHARON F., Thank you for taking the time to tell us about your experience at the Mercure Kuala Lumpur Shaw Parade. I am truly sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We have taken note of your preference of pillows and gluten free diet especially. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future and an email to H9… of your future arrival would be greatly appreciated to ensure we are well prepared. Sincerely, Cindy Yeoh General Manager.

T. C. S. Business - 26/11/2018 AccorHotels certified review
« Pleasant stay in KL »

Great experience checking hotel during recent stay @ Mercure 21-24 Nov. Checking was handled very professionally with all on-hand info given upon booking. Nice room with pleasant deco which comes with very comfortable bed and ample space for work. At 15 flr. one can enjoy a nice panoramic view of KL skyline. First expereince staying and it is highly recommended at a price value for money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CHO S. T., First of all, thank you for your support and loyalty as Le Club member! We appreciate your positive comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade very much. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Riri Couples - 26/11/2018 AccorHotels certified review
« A pleasant stay »

I love how Mercure provide a complete amenities, including item which is rarely found in similar hotel, i.e. iron/ironing board

Our hotel has responded to the review
Our hotel has responded to the review

Dear RIRI, First of all, thank you very much for your support and loyalty as Le Club member! We appreciate your positive comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade very much. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

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