Hotel - Mercure North Melbourne
Mercure Hotel Mercure Hotel

Mercure North Melbourne

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3.0/5 459 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • High-speed Internet (Paying)
    • WiFi access (Paying)
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • TULLAMARINE
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor heated pool
  • Fitness centre
  • Massage
  • Golf  (Nearby)
    • Golf (Nearby)
    • Golf lessons (Nearby)
  • Tennis  (Nearby)
    • Outdoor tennis court (Nearby)
    • Tennis (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hrs
    • Opening hours : Week-end 24 Hrs

Business services

  • 2 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 70 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
    • 220/240 V AC
    • Air conditioning
    • Telephone
    • Radio in room
    • Work desk in all rooms
    • Manual temperature control
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating Based on 1,535 reviews

Our guest reviews for Mercure North Melbourne

100% genuine reviews from our guests

Find out more
3.0/5 TripAdvisor Rating Based on 459 reviews
AccorHotels certified review
Tunya J. Friends - 14/04/2018
« excellent »

such friendly accommodating and wonderful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tunya, Thank you for your very kind words! The team and I look forward to welcoming you back in the near future. Sincerely, Jayesh Bala General Manager Mercure North Melbourne Phone: +6… Email: Ja…

AccorHotels certified review
Vicki H. Families - 12/04/2018
« Beautiful people fantastic motel »

The staff were very helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vicki, Thank you for your very kind words. We look forward to welcoming you back soon. Sincerely, Jayesh Bala General Manager Mercure North Melbourne Phone: +6… Email: Ja…

AccorHotels certified review
Anonymous Couples - 09/04/2018

Good service especially by the bar staff on Sat night

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lisa, We very much appreciate your comments regarding your stay at the Mercure North Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially with Anita from our Restaurant team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jayesh Bala General Manager Mercure North Melbourne Phone: +6… Email: Ja…

AccorHotels certified review
Roy W. Couples - 07/04/2018
« Clean, comfortable and friendly »

As above and we were able see another area of Melbourne that we had not been in before. Very pleasant older surroundings including the lovely old houses. Also a patient at Peter Mac.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roy, Thank you for taking the time to review your stay. It is great to hear you had an enjoyable experience. If I can be of any assistance in the future, please do not hesitate to get in touch with me. Sincerely, Jayesh Bala General Manager Mercure North Melbourne Phone: +6… Email: Ja…

AccorHotels certified review
Liam Families - 06/04/2018
« Value for money »

The rooms were a good size with everything in them that you needed. The reception staff were very nice and helpful. I think that the rooms were well priced for their location but they do need a bit of TLC. The vent in the bathroom was blocked with lint, there was a power point hanging off the wall of the hallway near our room, and elevator was an experience. Having said this I would definitely stay there again for sure

Our hotel has responded to the review
Our hotel has responded to the review

Dear Liam, Thank you for reviewing your recent stay with us. We certainly appreciate your honest feedback and we will ensure the issues you raised are resolved. It is pleasing to hear that you would return to stay when visiting the area next. If I can be of any assistance with regards to future reservations, please do not hesitate to get in touch with me. Thank you again for sharing your experience. Sincerely, Jayesh Bala General Manager Mercure North Melbourne Phone: +6… Email: Ja…

AccorHotels certified review
Paul Couples - 05/04/2018
« very Satisfied »

Very happy, service and rooms satisfactory and location very convenient for me

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul, Thank you for taking the time to review your stay with us. It is great to see that you had an enjoyable experience. The team and I look forward to welcoming you back soon. Enjoy the week ahead. Sincerely, Jayesh Bala General Manager Mercure North Melbourne Phone: +6… Email: Ja…

AccorHotels certified review
Jenny Families - 04/04/2018
« Very Thankful! »

Our daughter was in hospital and we had an event to go to the following day! As we are from Ballarat it was very helpful for us to stay! Although our time there was short, the staff were very friendly and helpful! The room was very cosy & comfortable!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jenny, Thank you for reviewing your stay and for the kind words about the team. It is pleasing to see that you had an enjoyable stay. Please accept our sincere apologies for the service delays you experienced. We will take this on board for future rostering and planning of our team. If we can assist you in the future, please do not hesitate to get in touch with me directly. Sincerely, Jayesh Bala General Manager Mercure North Melbourne Phone: +6… Email: Ja…

AccorHotels certified review
Ann G. Families - 03/04/2018
« Wonderful staff and handy location »

The staff are very friendly and welcoming. The location is handy for those visiting or using the hospitals.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ann, Thank you for taking the time to review your stay and your kind words about the team. It is always great to receive positive feedback, please rest assured that this will shared widely. The team and I look forward to welcoming you back in the near future. Sincerely, Jayesh Bala General Manager Mercure North Melbourne Phone: +6… Email: Ja…

AccorHotels certified review
Lynn Couples - 27/03/2018
« Staff friendly and helpful »

Overall it was good. The bed was a bit too hard. There was no bedside clock and the room was not soundproof as we could hear a barking dog on and off. As stated before the staff were friendly and capable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lynn, We very much appreciate your comments regarding your stay at the Mercure North Melbourne. I am sorry to hear that you sleep was disturbed during your most recent stay. If you are looking to return in the future, please let me know and I will do my best to ensure you are allocated a quiet room away from street noise. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jayesh Bala General Manager Mercure North Melbourne Phone: +6… Email: Ja…

AccorHotels certified review
Annette Couples - 27/03/2018
« Good location, tpp end of CBD, friendly Manager »

Big size rooms, pool, wide selection of food and quck service in restaurant. Friendly and efficient manager. Eill stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Annette, We very much appreciate you taking the time to review your recent stay and your kind words about the team. The team and I look forward to welcoming you back soon. Thank you for your continued support and loyalty to Accor Plus and AccorHotels. Sincerely, Jayesh Bala General Manager Mercure North Melbourne Phone: +6… Email: Ja…

AccorHotels certified review
Anonymous Business - 26/03/2018
« Thoroughly enjoyable »

I have stayed in 3 different rooms at the Mercure and this was the best so far because I could adjust the air conditioner and not hear the fan run all night. This meant that I enjoyed a great nights sleep The staff were friendly and helpful which is how I have found them on all other visits. I had a nice meal in the restaurant with good service and a friendly waiter. The Mercure is a short walk to Bastow which is a pleasant way to start the day. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carol, Thank you for taking the time to review your recent stay with us. It is great to hear you enjoyed your recent experience. I have placed a note in your profile with your room preference to help ensure you are allocated this room on your next visit. Enjoy your week ahead. Sincerely, Jayesh Bala General Manager Mercure North Melbourne Phone: +6… Email: Ja…

AccorHotels certified review
Shaylah P. Couples - 25/03/2018
« underwhelming »

was not the nicest experiance, 1st the door would not open the lady had to change batteries, 2nd scuff marks and dirt on the walls, 3rd shower was chipped and you had to take the shower head down to stop it dripping 4th toilet seat was broken. over all not overly happy we have stayed at the mercure in warragul vic and gave that a 10/10 having being the same we really thought it would have been lovely to stay but were not happy and the price for the room was disgraceful we paid $99 for our room at warragul and $198 at urs on 1 good note brekky was lovely!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shaylah, Thank you for taking the time to tell us about your experience at the Mercure North Melbourne. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The issues you experienced in the room you stayed are unacceptable. Please rest assured that I am working with my housekeeping and maintenance teams to have these items addressed. Shaylah, if you were thinking of returning to Melbourne in the near future please do not hesitate to get in touch with me directly. I would be happy to personally assist you and provide you with discounted room rate and complimentary upgrade and breakfast. Thank you once again for feedback. Sincerely, Jayesh Bala General Manager Mercure North Melbourne Phone: +6… Email: Ja…

AccorHotels certified review
Anonymous Business - 23/03/2018
« Meets my expectations. »

The staff are friendly and the food is great. I enjoy the location, as it is close to the city, without being in the city.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Graham, Thank you for taking the the time to review your stay with us. It is great to hear that our team made you feel welcome and you enjoyed your dining experience in Polo Restaurant & Bar. We look forward to welcoming you back in the near future. Sincerely, Jayesh Bala General Manager Mercure North Melbourne Phone: +6… Email: Ja…

AccorHotels certified review
Cristiane B. Solo - 23/03/2018
« Easy and pleasant »

Everything was smoother and easy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cristiane, Thank you for taking the time to review your stay. It is great to hear that you had smooth and enjoyable stay. We look forward to welcoming you back soon. Sincerely, Jayesh Bala General Manager Mercure North Melbourne Phone: +6… Email: Ja…

AccorHotels certified review
Karen Business - 23/03/2018
« welcoming, helpful and comfy »

I had another lovely stay at Mecure North Melbourne. Staff are welcoming, rooms clean and breakfast nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karen, Thank you for taking the time to review your most recent stay. It is great to hear that you had another enjoyable one. Thank you for your continued support and loyalty. We look forward to welcoming you back soon. Sincerely, Jayesh Bala General Manager Mercure North Melbourne Phone: +6… Email: Ja…

AccorHotels certified review
Lorraine Business - 22/03/2018
« I was grateful for teh efforts put in in ensuring my stay was much better than my last »

I was given an extrmely spacious room with separate lounge area and large bathroom which was much appreciated as I was extremely unwell.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lorraine, We very much appreciate your comments regarding your stay at the Mercure North Melbourne. It is always great when are able to upgrade our guests, especially when you are not feeling the best. I hope you are well now and have a chance to enjoy the Easter break ahead. Sincerely, Jayesh Bala General Manager Mercure North Melbourne Phone: +6… Email: Ja…

AccorHotels certified review
Joy C. Families - 21/03/2018
« Friendly »

Friendly anfD helpful staff , accomodation comfirtable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joy, Thank you for taking the time to review your stay. It is great to hear that you enjoyed your experience with us. We look forward to welcoming you back soon. Sincerely, Jayesh Bala General Manager Mercure North Melbourne Phone: +6… Email: Ja…

AccorHotels certified review
Tunya J. Friends - 20/03/2018

Great, clean tidy rooms. Food at restaurant a bit disappointing. Pasta a little dry. Otherwise dp very very happy with our stay. Thankyou for being so lovely

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tunya, Thank you very much for passing on your comments regarding your recent stay at the Mercure North Melbourne. We appreciate your constructive feedback regarding your restaurant experience. We do apologise that we did not reach your expectations in that regard. I will be passing on your feedback directly to our Head Chef. We are so glad to hear you enjoyed your stay and we look forward to welcoming you back in April. Sincerely, Sarah MacAndrew Duty Manager Mercure North Melbourne Ph: +6… E: sa…

AccorHotels certified review
Jess Business - 20/03/2018
« I had a great stay as always »

I use your facilities in between meetings etc as I start very early in the morning and then have a gap and have a late meeting, I book through dayuse so that i can have a rest something to eat and a quick shower ready for the rest of my afternoon/evening.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jess,, Thank you for reviewing your stay. I am glad you are enjoying the Dayuse service. It is great idea and allows you to refresh for the rest of the day. We look forward to welcoming you back soon. Have a enjoyable and safe Easter break. Sincerely, Jayesh Bala General Manager Mercure North Melbourne Phone: +6… Email: Ja…

AccorHotels certified review
P P. Couples - 20/03/2018
« Mr »

Very friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, We very much appreciate your comments regarding your stay at the Mercure North Melbourne. As you are one of our regular guests, we appreciate you sending through feedback to ensure that we are making you feel like the Mercure North Melbourne is a home away from home. We hope to see you again soon. The team looks forward to welcoming you back! Sincerely, Sarah MacAndrew Duty Manager Mercure North Melbourne Ph: +6… E: sa…

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