Hotel - Mercure North Melbourne
Mercure Hotel Mercure Hotel

Mercure North Melbourne

Our hotels AccorHotels
3.0/5 447 reviews
All hotels in Melbourne
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 149.00 AUD Non member rate
From 149.00 AUD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates
Check-in from 14h00
Check out up to 10h00

Services in the hotel and nearby

Paying
  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • High-speed Internet (Paying)
    • WiFi access (Paying)
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Outdoor heated pool
  • Breakfast
  • Fitness centre

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • High-speed Internet (Paying)
    • WiFi access (Paying)
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • TULLAMARINE
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor heated pool
  • Fitness centre
  • Massage
  • Golf  (Nearby)
    • Golf (Nearby)
    • Golf lessons (Nearby)
  • Tennis  (Nearby)
    • Outdoor tennis court (Nearby)
    • Tennis (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hrs
    • Opening hours : Week-end 24 Hrs

Business services

  • 2 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 70 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
    • 220/240 V AC
    • Air conditioning
    • Telephone
    • Radio in room
    • Work desk in all rooms
    • Manual temperature control
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.8/5 AccorHotels Rating Based on 1,328 reviews

Our guest reviews for Mercure North Melbourne

100% genuine reviews from our guests

Find out more
3.0/5 TripAdvisor Rating Based on 447 reviews
TripAdvisor review
Business - 20/11/2017
« Tired old hotel and hotel he management are aware of how bad it is »

This place is in need of a major overhaul, if not pulled down and start again. I Management would not speak to me about how disgusting it was they just instructed the check out clerk to give me a major discount. This tells you that they know how bad it is!

AccorHotels certified review
Anonymous Families - 16/11/2017

room service did not service my room :-(

AccorHotels certified review
Anonymous Couples - 15/11/2017
« Very obliging and welcoming staff: do need more staff rostered on in the dining room at the 5:30 to 7:09 pm time slot. »

Very safe environment with easily accessible parking. Easy walking distance to many Hospitals:

AccorHotels certified review
Leanne Families - 13/11/2017
« Great place to stay »

Always enjoy staying at the Mercure, North Melbourne. Friendly staff and great food too.

AccorHotels certified review
Colin Couples - 11/11/2017

Great

AccorHotels certified review
Phillip C. Business - 10/11/2017
« Nice place to stay with a location that meets our needs. »

Polite staff and well equipped comfortable rooms.

AccorHotels certified review
Theresa F. Families - 09/11/2017
« Good »

Hospital

AccorHotels certified review
Sharon R. Families - 08/11/2017
« Staff always very friendly and efficient. »

Room was smaller than last year, however when enquired upon it was advised at last year's visit I was upgraded to a suite which did not happen this year. As always the restaurant staff was delightful, very efficient whilst being friendly and enquiring about our hospital visit and involving my son in conversation. Maintenance issue was dealt with promptly.

AccorHotels certified review
Judy Families - 07/11/2017

Very good

AccorHotels certified review
Anonymous Families - 07/11/2017
« Very helpful »

Unfortunately, I came down with the flu whilst in Melbourne, and had to change all my plans. The hotel staff were very helpful, arranging additional nights accommodation, late check out and general advice. I was very appreciative of their support. Lovely people

AccorHotels certified review
Brooke Couples - 07/11/2017
« Friendly and welcoming »

The stay was very nice. Almost all staff members were extremely helpful and welcoming. The room was a little bit dirty but not concerning. Loved that there was a sheltered car park to stay in.

AccorHotels certified review
Narelle Couples - 06/11/2017
« Comfortable and convenient »

Staff polite, clean rooms and very close to everything

AccorHotels certified review
Jules Couples - 06/11/2017
« Good location for our purpose. »

Staff very pleasant and helpful. Resturant had good food at reasonable prices. Unfortunately the soundproofing between rooms/floors, left a lot to be desired with conversations and other activities being very audible during the night.

AccorHotels certified review
Anonymous Families - 05/11/2017
« Very good »

Very good but only brief

AccorHotels certified review
Marion N. Families - 03/11/2017
« Satisfied but felt slightly misled with what was promised »

Most staff were extremely helpful and pleasant although were typically quite stand off at the beginning. We had deliberately chosen the Mercure because it seemed to offer additional aids to assist disabled person. As promised, there was a handle in the shower but no similar aid for the toilet. Unfortunately, the lack of such aid meant that my father had a fall in the bathroom and spent over an hour on the floor. Perhaps some guidance from people who work in the disabled area might be useful in setting up really good facility for disabled people. We searched a number of hotels prior to selecting yours and there seems to be a real dirth of facilities to accommodate such people in the area.

AccorHotels certified review
Val Business - 02/11/2017
« Excellent venue for an overnight stop in Melbourne »

Great meal at the restaurant and a good nights sleep

AccorHotels certified review
Luke C. Families - 01/11/2017

Excellent

TripAdvisor review
Family - 01/11/2017
« Not what I had hoped for »

I've stayed at many Mercures but this has to be the worst so far. I don't even know where to start. Reception isn't very warm, seems like the people that work there aren't very happy, probably the worst attitude I have come across in an accor hotel. Upon checking in as an Accor member I didn't receive internet or my free drink voucher, had to go back and get them, We were staying for 3 days and they gave me an internet voucher for 1 day when they also had 3 day vouchers available, so why make extra work for me? When I tried to get a drink with my voucher I was limited to 2 types of beer yet my father who had ordered his 15 minutes before had a much bigger range. What the hell? We stayed in the junior Suite, very spacious room but wow does it need some maintenence. Light Globes blown, toilet not flushing, TV remote not working properly, placement of TV not very good. Everything was reported and wasn't fixed. My family also booked 2 other rooms and there remotes were the same. We arrived at 9:30pm and wanted to order room service. no menu! So I had to back down again and they had to print one off, got back to the room and try to order room service and then we are told thats not the right menu! So we went elsewhere. The bathroom was disgusting, there was urine on the wall the same color as Dr Spocks, the toilet wasn't clean, there was hair, dirt everywhere in the corners. The bar fridge wasn't stacked properly, the curtains didn't close properly. We had the buffet breakfast the next day, the juices weren't replenished, half the food was cold, the sausages were tougher than a dogs chew toy. On checking out they tried to charge us for breakfast the day we arrived, I'm sorry but I'm pretty sure we arrived at 9:30pm and your breakfast was closed, they also tried to charge us for breakfast on the last day which we never had, nor wanted. Very disappointed and wish I stayed at Mercure Albert Park like we normally do, will NEVER stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Garred B, Thank you for taking the time to share your recent experience at Mercure North Melbourne. I would like to sincerely apologise for issues you experienced during your recent stay. The problems you have outline are not acceptable and certainly not standard that we pride ourselves in. I encourage you to contact me directly, so we can work out an appropriate resolution for you. My contact information is below. I look forward to speaking with you soon. Sincerley, Jayesh Bala General Manager Mercure North Melbourne Phone: +61 3 9329 1788 Email: Jayesh_BALA@mercurenorthmelbourne.com.au

AccorHotels certified review
Garred B. Families - 31/10/2017
« Worst Mercure in Melbourne »

Well I have stayed at plenty of Mercures but this one tops the never again list. The hotel rooms are filthy, you’re cleaning staff don’t have an eye for detail. I had 3 rooms booked for family and all of them had cleanliness issues. Urine all over the wall tiles in the bathroom, the toilet not cleaned and toilet paper in the bowl, the corners in the bathroom were absolutely disgusting, all the vents had fluff and dust coming from them, hair on the bed! How about some maintenance? Our toilet didn’t flush at all, we reported it and it didn’t get fixed. How about you get some new TV remotes that work? Half the buttons don’t work on them, All 3 rooms remotes were broken. Light globes blown, Half the curtains don’t close properly as well. When we checked in I wasn’t given my free internet as an Accor Plus member, so had to come back down to reception, then isotesd of giving me one of the 3 day vouchers I got a single day voucher and had to do it again! There were no room service menus in the room, then when I went down to get one they had to print one off and it wasn’t even the up to date menu! The 24 hour menu is terrible, it doesn’t even make sense, 5 items, is it pizza or what? The breaky buffet was terrible, lid missing off one of the warmers with the hash browns so they were cold, the sausages were so tough I was almost gonna take them home to give timydog for a chew toy. The juices were empty, nothing was replenished when it was as empty, it wasn’t even late. If you stay here check your checking out invoice! They tried to slug me for breakfast on the day we arrived 9:30pm, they also tried to charge us for breakfast we didn’t eat. Massive communication break downs with staff. I hadn’t my cousin stay in the Saturday night with his wife in a room for th disgusting price of $380. What an absolute rip off. Spend some damn money on the place, I’ll never stay there again.

AccorHotels certified review
Rob K. Friends - 31/10/2017
« Comfortable, good location, restaurant was nice, rooms need a bit of a makeover for the price. »

Comfortable, good location, restaurant was nice, rooms need a bit of a makeover for the price. Some noisy occupants through the corridors late Saturday night / early Sunday morning, but otherwise no issues

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 149.00 AUD Non member rate
From 149.00 AUD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guaranteeHow it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

At 1.4 km ibis Melbourne Swanston Street
ibis Melbourne Swanston Street Hotel
From
From 129.00 AUD Non member rate
From 129.00 AUD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 1.4 km Mercure Melbourne Therry Street
Mercure Melbourne Therry Street
From
From 153.00 AUD Non member rate
From 153.00 AUD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 1.5 km ibis Melbourne Hotel and Apartments
ibis Melbourne Hotel and Apartments Hotel
From
From 139.00 AUD Non member rate
From 139.00 AUD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 2 km The Sebel Residences - Melbourne Docklands
The Sebel Residences - Melbourne Docklands
From
From 169.00 AUD Non member rate
From 169.00 AUD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in MELBOURNE
See rates