ibis Mackay Hotel 4 stars

TripAdvisor rating 4.5/5 329 reviews
ibis Mackay
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+ 20 Services
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Room 1

Number of guests
Children's age
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Hotel extras

  • Quiet rooms

  • 20 meter walk to the airport, pick up and drop off of your hire car is very convenient.

  • Super comfortable beds

  • Tavern on site

  • 24 Hour reception

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Cash machine
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 2 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Mackay

Christensen Circuit
Mackay Airport
4740
mackay
australia

Tel: +61748980000

Fax: (+61)7/48980001

Contact email

Check-in from 14h00

Check out up to 10h00

  • By plane

    MACKAY AIRPORT At 0.5km / 0.31 miles

  • By train

    MACKAY STATION At 3km / 1.86 miles

GPS :-21.178058, 149.181637

Our accommodations

Standard Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 17
  • Wireless internet in your room

Standard Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 17
  • Wireless internet in your room

Superior Room 2 Single Beds

  • Max. number of persons: 2
  • Area: From 17
  • Wireless internet in your room
  • Business Desk
  • Iron

Superior Room 1 Queen Bed High Floor

  • Max. number of persons: 2
  • Area: From 17
  • Wireless internet in your room

Wide entries for wheelchairs, handrails and extra large bathrooom, ibis Sweet Bed

  • Max. number of persons: 2
  • Area: From 24
  • Wireless internet in your room

Our restaurants and bars

TURBARLENCE TAVERN

Type of cuisine: Bistro

TurBARlence Tavern open for Al a Carte breakfast Monday to Friday and from 5am and 6am Saturday and Sunday. All day dining runs between 10am - 9pm. With modern furnishings and upbeat atmosphere TurBARlence is a place you will want to spend time.

Lunch

06:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

14:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TURBARLENCE

Photo non contractuelle / Strictly non binding

Adjoining the hotel is The Tavern, which offers alfresco dining, modern bistro fare, wines, cocktails and gaming facilities.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 72

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 50 people

Find out more

Our guest reviews for
ibis Mackay

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

5,140 reviews

tripadvisor

TripAdvisor Rating 4.5/5

329 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Very pleasant stay

Customer review rating 4.5/5

Anonymous Business - 10/10/2019 AccorHotels review

The staff were friendly ,helpful & welcoming & the room was clean & neat & the meals in the bistro were awesome & were delivered fast . Overall I had a very comfortable & pleasant stay at the Ibis !

Great and enjoyable

Customer review rating 4.5/5

Matt Couples - 09/10/2019 AccorHotels review

Comfy and clean.

Dear Matt, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Comfortable & convenient

Customer review rating 4.5/5

Malcolm Families - 09/10/2019 AccorHotels review

The rooms are clean and comfortable and all that you need for a simple stopover. Would have liked to ability to change the aircon temperature (this was available apparently but it was not obvious so we turned it off). Breakfast was good downstairs and we were satisfied with the service in general. Friendly staff/

Dear Malcolm, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

fine

Customer review rating 4.5/5

Jen Business - 09/10/2019 AccorHotels review

receptionist was very professional; bar staff friendly; breakfast great disappointing TV did not work for hours; disappointing that you have to pay for movies in this day and age ???????

Dear Jan, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Great getaway, friendly and clean

Customer review rating 4.5/5

Anonymous Couples - 09/10/2019 AccorHotels review

Accommodation was wonderful clean and staff were super friendly. However the breakfast and pizza was a let down and wouldn't recommend. Pizza was very dry and had been like it had stayed out for a while and just reheated and the breakfast was no where near what it had been on a previous stay and we paid for full breakfast at $25 a head to unsatisfied very over priced for just bacon and eggs.

Dear Kylie, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I also have taken note of the breakfast issue, and I will certainly follow it up with the breakfast chef to ensure consistency. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

This was comfortable friendly stay

Customer review rating 4.5/5

Lyn Solo - 09/10/2019 AccorHotels review

From check in to checkout I had a positive experience. Nothing was too much trouble and I enjoyed dinner with a great wine list. Bed was super comfy and my 5 am wake up call was on time. I would definitely stay again. And two minutes walk to the airport departure.

Dear Lyn, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Great stay

Customer review rating 4.5/5

Megan Couples - 09/10/2019 AccorHotels review

Our experience was pleasant, rooms are clean, bedding is lovely. Basic facilities were good.

Dear Megan, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Nice tidy room, excellent customer service and great bar and food service

Customer review rating 4.5/5

Pauline Business - 09/10/2019 AccorHotels review

It was no fuss, professional, clean and great experience.

Dear Pauline, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Bloody excellent as always

Customer review rating 4.5/5

Lance S. Couples - 08/10/2019 AccorHotels review

Happy, cheerful staff and most welcoming as always.

Thank you Lance, this is great to hear. Thank you for your loyalty and we look forward to the next visit. Sincerely, Adriette

Awesome

Customer review rating 4.5/5

Bev Solo - 08/10/2019 AccorHotels review

Friendly staff, very clean room, food great.

Dear Bev, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Great stay

Customer review rating 4.5/5

Raymond H. Business - 06/10/2019 AccorHotels review

Very professional and efficient staff. Hotel room was clean and more than adequate for my needs.

Dear Raymond, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Good Hotel.

Customer review rating 4.5/5

Skye Business - 06/10/2019 AccorHotels review

Staff were very friendly and helpful. Liked the secure free parking, the room was very soundproof, you would have no idea planes were taking off and landing right next door. Buffet breakfast and room service was also great!

Dear Skye, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Excellent location, accomodation and meals for a business trip

TripAdvisor rating 4.5/5

D_Ytravellers Business - 06/10/2019 TripAdvisor review

Great convenient location, good meals and great staff. Recommended for business convenience as car can be easily parked, meals are good size and available over 24 hours. Very clean - begs very comfortable and quiet.

Thank you D_Ytravellers, we appreciate your great feedback and we hope to welcome you back to Mackay soon. Kind Regards,

Reasonable accomodation

Customer review rating 4.5/5

Anonymous Business - 05/10/2019 AccorHotels review

Good facilities.

Dear Mark, Thank you for taking the time to tell us about your experience at the ibis Mackay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Adriette

Nice place to stay

Customer review rating 4.5/5

Anonymous Business - 05/10/2019 AccorHotels review

Everything was good possible only thing is restaurant menu lacked a little variation but what was on the menu was nice

Dear Tony, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Modern and clean

Customer review rating 4.5/5

Lincoln B. Business - 05/10/2019 AccorHotels review

Room was comfortable, dinner was good but to big a portion of meat, breakfast buffet wasn't great as half the dishes were empty and no hurry to restock.

Dear Lincoln, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have also taken note of your feedback regarding the breakfast buffet, and will certainly review with the breakfast team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Good

Customer review rating 4.5/5

Warren Solo - 02/10/2019 AccorHotels review

Good not grear

Dear Warren, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Most enjoyable as room was comfortable and the staff so friendly.

Customer review rating 4.5/5

Elizabeth E. Couples - 02/10/2019 AccorHotels review

Our room was spacious enough and we enjoyed being on the top floor. It was so quiet and relaxing,the breakfasts very good,newspapers provided daily and an overall great stay.

Dear Elizabeth, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

PLEASENT

Customer review rating 4.5/5

Daniel W. Business - 01/10/2019 AccorHotels review

GOOD CLEAN MOTEL VERY CONVENIENT. TIP BREAKFAST STAFF NEED TO BE HAPPY IN THE MORNINIG..

Dear Daniel, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette
Customer review rating 4.5/5

Lindsay B. Business - 01/10/2019 AccorHotels review

Rooms clean and comfortable. friendly and efficient check in. Nice and easy

Dear Lindsay, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette
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