ibis Mackay Hotel 4 stars

TripAdvisor rating 4.5/5 322 reviews
ibis Mackay
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+ 20 Services
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Room 1

Number of guests
Children's age
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When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Quiet rooms

  • 20 meter walk to the airport, pick up and drop off of your hire car is very convenient.

  • Super comfortable beds

  • Tavern on site

  • 24 Hour reception

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Cash machine
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 2 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Mackay

Christensen Circuit
Mackay Airport
4740
mackay
australia

Tel: +61748980000

Fax: (+61)7/48980001

Contact email

Check-in from 14h00

Check out up to 10h00

  • By plane

    MACKAY AIRPORT At 0.5km / 0.31 miles

  • By train

    MACKAY STATION At 3km / 1.86 miles

GPS :-21.178058, 149.181637

Our accommodations

Standard Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 17
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

Standard Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 17
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

Superior Room 2 Single Beds

  • Max. number of persons: 2
  • Area: From 17
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Superior Room 1 Queen Bed High Floor

  • Max. number of persons: 2
  • Area: From 17
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

Wide entries for wheelchairs, handrails and extra large bathrooom, ibis Sweet Bed

  • Max. number of persons: 2
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

Our restaurants and bars

TURBARLENCE TAVERN

Type of cuisine: Bistro

TurBARlence Tavern open for Al a Carte breakfast Monday to Friday and from 5am and 6am Saturday and Sunday. All day dining runs between 10am - 9pm. With modern furnishings and upbeat atmosphere TurBARlence is a place you will want to spend time.

Lunch

06:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

14:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TURBARLENCE

Photo non contractuelle / Strictly non binding

Adjoining the hotel is The Tavern, which offers alfresco dining, modern bistro fare, wines, cocktails and gaming facilities.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 72

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 50 people

Find out more

Our guest reviews for
ibis Mackay

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

4,923 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

322 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great accommodation and fantastic staff

Customer review rating 4.5/5

Hans K. Couples - 16/08/2019 AccorHotels review

We have stayed here a few times, and we have enjoyed each time we stayed. The rooms are modern and comfortable, the staff very friendly and helpful. The restaurant is excellent.

Clean hotel friendly staff

Customer review rating 4.5/5

Anonymous Business - 15/08/2019 AccorHotels review

Freezing cold it was 9° outside and there was no heating.

average

Customer review rating 4.5/5

Anonymous Business - 15/08/2019 AccorHotels review

accommodation reasonable for price restaurant below average for price

Great

Customer review rating 4.5/5

Amanda Business - 15/08/2019 AccorHotels review

Staff were extremely helpful and accommodating, room was great and very soundproof from the airport.

Over priced. Not clean

Customer review rating 4.5/5

Paula P. Solo - 15/08/2019 AccorHotels review

On arrival the lady at the reception was very nice. The area in my room were the tea and coffee is, was not clean it was coved in a dust. There was not many coffee or sugar sachet. Would I stay with you again. I don’t think so

Daryl W.

Customer review rating 4.5/5

Daryl W. Business - 14/08/2019 AccorHotels review

Excellent service all departments

great service

TripAdvisor rating 4.5/5

peterjohnson2019 Couples - 14/08/2019 TripAdvisor review

everything was very good on this stay excellent staff very friendly and very good service. meals where very good Saturday night being better than Friday night the dollar breakfasts make the stay here very worth while.

Dear Peterjohnson2019, Thank you for sharing your experience. It is great to hear you enjoyed your stay and we look forward to your next visit. Kind Regards,

Comfortable

Customer review rating 4.5/5

Kim W. Solo - 13/08/2019 AccorHotels review

Checking in & out was efficient (considering I was there with an under 11's hockey trip), the room was comfortable, the staff were friendly.

Brilliant stay

Customer review rating 4.5/5

Lance S. Couples - 13/08/2019 AccorHotels review

Best beds, best service and best staff

Smooth and friendly

Customer review rating 4.5/5

Linda P. Business - 12/08/2019 AccorHotels review

Staff were friendly and helpful, breakfast was delicious, beds were so comfortable

Dear Linda, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

suitable

Customer review rating 4.5/5

Anonymous Business - 12/08/2019 AccorHotels review

Room, restaurant and location were great

Dear Mark, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Shannon (Events Coordinator) Is Superb ✓

Customer review rating 4.5/5

Elite A. Business - 12/08/2019 AccorHotels review

Shannon the events coordinator went above and beyond to ensure a smooth running of our main event - The 2019 Miss Mackay Pageant! I unexpectedly had to arrange a different venue at the last minute a few days prior and Shannon did everything in her power to see this out professionally. She saw to our requests promptly and should be commended on her efforts. Thank you Shannon. The only reason I haven't rated the service as a whole as a TEN is due to the fact reception staff seemed disgruntled that my clients had arrived early. Instead of redirecting them to the turbarlence bar like any other well rounded admin - they told my guests to come back at 2pm. Luckily Shannon and myself arrived as this was happening and everyone was redirected to the turbarlence bar for refreshments until our event room was ready for access. Shannon we rate as a TEN! Thank you for your business. Elite A..

Dear Louisa, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I will certainly share this feedback with Shannon, as I know she will be very grateful. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Pleasant stay

Customer review rating 4.5/5

Hermie G. Families - 11/08/2019 AccorHotels review

My flight back to Cairns was cancelled and I had to stay over for the night in MacKay. Needless to say I was not very happy. However, all the staff at the Ibis Hotel was so friendly and helpful that the unexpected stay turned into a pleasant stay. Thank you to everyone!

Dear Hermie, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Comfortable

Customer review rating 4.5/5

Julie-anne G. Business - 09/08/2019 AccorHotels review

Comfortable overnight stay, good service and restaurant menu.

Dear Julieanne, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Basic and no Foxtel.

Customer review rating 4.5/5

Darrell Business - 09/08/2019 AccorHotels review

Basic and small rooms with no pay TV and just local channels. Good spot next door to airport/hire car. Food was expensive but nice.

Dear Darrell, Thank you for taking the time to tell us about your experience at the ibis Mackay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Adriette

very good

Customer review rating 4.5/5

J B. Business - 09/08/2019 AccorHotels review

great

Dear Jamie, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Clean, bed was sooooo comfortable.

Customer review rating 4.5/5

Anonymous Business - 09/08/2019 AccorHotels review

One night, comfortable bed, clean room, good food.

Dear Helen, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Caring Service

Customer review rating 4.5/5

Mark A. R. Couples - 09/08/2019 AccorHotels review

We really enjoyed staying 4 nights at Ibis Mackay. The room and facilities were good, as I would expect from an Accor property, but the service we received really made our stay outstanding. We were celebrating our wedding anniversary and from the moment we arrived, we felt special. We were welcomed by Mariah at reception, checked in then made our way to our room. In our room we found a lovely card congratulating us on our anniversary, accompanied by a lovely decorated cake and choc dipped strawberries and a drink. My wife eats gluten free so she really appreciated the strawberries, and the cake was tasty as well as well presented. Please pass on a big thank you to Mariah and Chef Ashleigh for organising this lovely surprise. Staff were friendly and welcoming, including the lady who cleaned our room. The restaurant staff were all polite and helpful, and Gemma stood out. Gemma made us feel particularly welcome and was very helpful assisting my wife with her gluten-friendly diet. However the person who typifies the caring service we received was Carmel at reception. She was so helpful, giving us insider advice on what to do and see while we were in Mackay. We had the tourist brochures but Carmel explained what we could expect at the different attractions and places of interest. She also gave us personal recommendations of places to stop for a meal or a drink, or walks to take, etc. as we explored the region. She was keen to hear about our exploits and seemed to have another hint every time we saw her. Her recommendations were spot on. Thank you so much Carmel. We really enjoyed our stay.

Dear Mark, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Extremely disappointing with the service and attitude of staff

Customer review rating 4.5/5

Craig S. Business - 08/08/2019 AccorHotels review

We have been staying at the Ibis Mackay as our preferred hotel in Mackay even though it is out of the city centre, up until the recent management changes we had never complained about the service or attitude of staff and they would always bend over backwards to help. Our last visit and stay was extremely disappointing, the staff treated us like we were a massive inconvenience and basically made us feel like we were disrupting whatever they were doing. We have spent thousands of dollars over the years and we will not be back.

Dear Craig, Thank you for your feedback and I am very disappointed about your experience. I have left a message on your mobile phone, if you could please give me a call back at a time convenient to you, so we can discuss further. Sincerely, Adriette

Good overnight commuter hotel

Customer review rating 4.5/5

Anonymous Business - 08/08/2019 AccorHotels review

Check in and out were efficient, all staff that I encountered (front desk and restaurant) were friendly and helpful. Room was clean. Service in the restaurant was quick but food was a bit mediocre.

Dear Russell, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette
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