Hotel - ibis Mackay
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Ibis Hotel Hotel

ibis Mackay Hotel

Boundary Rd East  Mackay Airport 
4740  MACKAY
AUSTRALIA

209 reviews
TripAdvisor Rating Based on 209 reviews
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Check-in from 14h00
Check out up to 10h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Fitness centre
  • 100% non-smoking hotel

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Dry cleaning / Ironing

Leisure and activities

  • Fitness centre

Catering

  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 152 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 12 connecting rooms
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Trouser press in room
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Crib on request
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.6/5 AccorHotels Rating Based on 2,294 reviews

Our guest reviews for ibis Mackay

100% genuine reviews from our guests

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4.5/5 TripAdvisor Rating Based on 209 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Aloha J. Business - 17/08/2017
« Pleasantly Surprised »

Clean and edgy, what you would expect from a new property in Brisbane, but this wasn't Brisbane, it was Mackay. Further, the rooms were extremely quiet and dark, the perfect environment for a sound nights sleep—I was impressed!

AccorHotels certified review
Laura Business - 17/08/2017
« Quiet, Comfortable, Clean with great food offering. »

Extremely quiet rooms, comfortable beds and great service!

AccorHotels certified review
Gary S. Families - 16/08/2017

Good professional deliverd my expectations

AccorHotels certified review
Yasmin S. Friends - 16/08/2017
« Clean, tidy and well maintained room »

It was lovely. The pillows were a bit high and hard, but that's a small negative!

AccorHotels certified review
Jenny Families - 16/08/2017
« The room was comfortable but very small. My »

The room had everything we needed but my husband could not stand the cramped space in the room.

AccorHotels certified review
Susanne C. Families - 15/08/2017

My time in the hotel was very brief. Just somewhere to stay overnight.

AccorHotels certified review
Mlr Business - 15/08/2017
« Convenient & comfortable »

Had to stay overnight last minute but needed to be close to airport so super convenient being right next door since most of Mackay's other motels are in town. Staff were friendly & helpful; room was decent size, clean & well presented. The bed was really comfortable, I had a hard time getting up so early to leave. I thought $18 for a new release movie was a bit much & room service would have been nice though I was able to take my dinner up to my room. Would stay again if I needed to stay close to airport.

AccorHotels certified review
Ken Couples - 15/08/2017
« Modern, clean, friendly, good price/quality »

Very satisfied with all aspects

AccorHotels certified review
Andy D. Business - 14/08/2017
« No issues. »

Room, food, service all fine.

AccorHotels certified review
Matt Business - 14/08/2017
« Exceptional »

Easy and well organised

AccorHotels certified review
Jessica Business - 14/08/2017
« Good stay, ok food though overpriced, issue with receipt »

The rooms were clean and tidy. Great facilities. Restaurant was full at dinner time so opted to eat dinner in room. Dinner was great, quick service and tasty. A little overpriced. Breakfast was ridiculously overpriced - $30 for full breakfast. Required a tax invoice as on a business trip, though printer was not working so they offered to email receipt. Had to call and follow up receipt for it to be sent. This is inconvenient for business travellers. Overall an ok experience due to work paying for my meals - though if I was travelling for personal reasons would be very dissatisfied with the cost of food.

AccorHotels certified review
Rick Business - 14/08/2017
« Enjoyable experience »

The staff and the service that they offered was of a extremely high level and they were very friendly and helpful. I stay in hotel a lot and when i can I stay in Accor hotels, I generally experience friendly and helpful staff, however the staff at the Ibis in Mackay stood out. I wouldn't normally stay at an ibis hotel, my preference is Sebel, this time I was pleasantly surprised. I only stayed here because of the proximity to the airport.

AccorHotels certified review
Darren Business - 14/08/2017
« Great bar atmosphere for an airport hotel »

Very good - only improvement would have been blackout blinds but otherwise excellent throughout. Staff were exceptional and Nicolle in particular stood out for her professionalism, persona and enthusiasm - a credit to the hotel along with the rest of the staff :-)

AccorHotels certified review
Marc G. Business - 13/08/2017
« Nice room but overly soft bed »

My overnight stay was pleasant enough. The room was modern and well designed. However the bed was really super soft and my sleep was altered because of this. Breakfast was disappointing as scrambled eggs were super oily, tasted like used oil and I only ate the (oily) toasts. Coffee was average. At least service was fast and friendly.

AccorHotels certified review
George Business - 13/08/2017
« Ibis Mackay is not in Mackay »

The restaurant and service at reception were very good. he rooms were clean but very small. I was expecting the hotel to be in the City Centre of Mackay and not in the airport. The address should be displayed as Mackay Airport or at least West Mackay and not Mackay Apparently this is a very common issue as I found out from your staff and the guests also staying there

AccorHotels certified review
Andrea F. Couples - 13/08/2017
« Pleasant, new, convenient, friendly »

Booked due to location and convenience to airport (had early morning flight). room was very small but comfortable, food was the only disappointment

AccorHotels certified review
Rob S. Business - 12/08/2017
« Excellent Great »

Great location, staff are wonderful, everything is easy

AccorHotels certified review
Adrian D. Business - 10/08/2017
« Mr »

Great stay good value would have been better if you had Foxtel

AccorHotels certified review
Damian G. Business - 10/08/2017
« Was ok but could have been better »

It was a company paid training trip for 3 weeks. Staff did not explian what we would have to pay for and what the company would pay for. Had some good and bad experiences with the meals during the stay.

AccorHotels certified review
Adam D. Business - 09/08/2017
« convienent »

comfortable and convienent

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