Hotel - ibis Mackay
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Mackay Hotel

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4.5/5 233 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 10h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • All-you-can-eat breakfast buffet
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Dry cleaning / Ironing

Leisure and activities

  • Fitness centre

Catering

  • All-you-can-eat breakfast buffet
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 152 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 12 connecting rooms
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Trouser press in room
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Crib on request
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.6/5 AccorHotels Rating Based on 2,648 reviews

Our guest reviews for ibis Mackay

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 233 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Bryan B. Business - 15/11/2017
« Adequate »

Rooms were clean and nice though smaller than expected. Everything was fine, though I felt the cost of the breakfast for what was provided was a bit high.

AccorHotels certified review
Ben S. Friends - 14/11/2017
« Great hotel very well situated »

I was very pleased to stay at the hotel. Even though I arrived there by car I was impressed about how it had direct access to the airport as my friend who had booked in there was flying out. The rooms were silent with no outside noise heard even from planes. The service was awesome and I liked the fact that people could sit and enjoy food and beverages while waiting for flights being able to check on a screen for flight details. The food was awesome quality and well priced with the service to match. The location and running of the hotel was very well planned and orchestrated. I will be recommending it to others as well as staying there in the future whenever possible.

AccorHotels certified review
Phil D. Business - 14/11/2017
« Unexpected stay. made to feel very welcome. »

Airline delay caused the stay and your staff made it very enjoyable

AccorHotels certified review
School R. Solo - 14/11/2017
« School R. »

Was well above my expectation.

AccorHotels certified review
Allen S. Families - 13/11/2017
« Convenient, clean and absolutely no noise heard from airport. »

It was short ,sweet and very comfortable, will definitely stay again.

AccorHotels certified review
Steven H. Families - 12/11/2017
« Comfortable, quiet and extremely good value »

We love that it is so close to airport, but so quiet. The hotel and rooms are modern and clean. Friendly staff with big smiles are the icing on the cake. Plus free parking, winning!

AccorHotels certified review
Anonymous Business - 12/11/2017
« Everything that I needed and more. »

My experience was a very easy one with excellent service from all the ibis team.

AccorHotels certified review
Paula Couples - 12/11/2017
« Well designed, comfortable, perfect short stay airport hotel. »

As above, breakfast good, but dinner very average ( steak over cooked & menu ordinary).

AccorHotels certified review
Brendan W. Business - 12/11/2017
« It was ok »

Not has friendly service from previous stay here and there was ants in room

AccorHotels certified review
Glenn Business - 12/11/2017
« Rooms are good, customer service excellent »

Nice rooms, although the television system proved temperamental and prone to faults. Service was excellent. The restaurant provided good quality food.

AccorHotels certified review
Peter T. Couples - 11/11/2017
« Great experience except the pillows. »

Very easy to book, check in/out and very friendly staff. Room was nice, bed was good but pillows too soft - maybe provide options? Also bed moved too easily on its castors.

AccorHotels certified review
John M. Business - 11/11/2017
« Regional Sales (Qld & PNG) »

When you stay with Scott Grant and his staff life is always very good because you get an excellent experience especially when the GM will helps on tables and anything else that needs to be done, that is just the norm.

AccorHotels certified review
Simon Business - 11/11/2017
« Overnighter »

Another good stay, comfortable, good food and staff

AccorHotels certified review
Glenn C. Business - 09/11/2017
« Disappointed in haven’t received my invoice as promised »

Stay was fine, but when I left I asked for my invoice to be emailed to me, which I was assured would be done straight away. I am still waiting for this

AccorHotels certified review
Rod W. Business - 09/11/2017
« Short but OK »

OK

AccorHotels certified review
Mark D. Business - 09/11/2017
« Meal take too long, Mattress in room 404 needs changing and internet services measure an .6MPS »

I travel to Mackay regularly and the last few time have stayed in Ibis. I would say it has been the best place to stay in Mackay, but my experience last week was not so great - I work from my motel room in the evening to catchup from being out of the office and cannot afford an 1 hour 10 minutes for a meal, this is to long to wait. Bed has indentation from over use and should be change(Just my opinion). There is something wrong with your internet as I measured it it at 0.6 download and 20mps upload - any way it was useless and I wasted time login on. It may be the room it was it but in any case it was vertually useless. I Hope to have a better stay next time, but if meal times do not improve, I am afraid it will be my last - Thank for the opportunity to feed back, and look forward to stay in the future - Regards Mark D.

AccorHotels certified review
Keith N. Business - 09/11/2017
« beautiful room, glad l paid extra for a better room, »

really loved your room, very clean and looked brand new. staff were extremely nice and helpful, and their smiley faces made it a really happy stay.

AccorHotels certified review
Dennis V. Business - 09/11/2017
« very happy »

arrived at airport around 11.30am and they let me drop my bag off in my room straight away. Returned to the hotel around 7.30pm and after a quick shower had dinner in the restaurant. Enjoyed the meal and have ate here before and will stay again

AccorHotels certified review
Ray Couples - 08/11/2017
« Great Location »

Friendly staff at check-in. Even nicer that we were allowed a very early check-in and were able to enjoy a nice breakfast there. Room was nice and clean though very small. The shower was also very small and not much space at the sink to put our toiletries. The airport was only a few steps away for our convenience.

AccorHotels certified review
Suzie Couples - 08/11/2017
« Welcoming, comfortable, clean, delicious, affordable »

Loved it. Loved the room, and the bed, and the view. Best lamb shank for dinner I've ever had (apart from mum's, of course) and the buffet breakfast with a cooked menu item was DIVINE especially for the price (as extra on the room price). Will definitely come back here when in Mackay even if I'm not flying anywhere. And will eat at the restaurant even if I'm not staying there! wow.

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