Hotel - ibis Mackay
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Mackay Hotel

4.5/5 305 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Italian
    • Japanese
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Cash machine

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 2 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 152 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 12 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Trouser press in room
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Telephone
    • Direct dial telephone
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 4,348 reviews

Our guest reviews for ibis Mackay

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 305 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Business - 24/03/2019 TripAdvisor review
« Another great night stay. »

This is my second visit to the Ibis Mackay. It won't be the last. The rooms are modern and clean with a desk for those traveling for work and needing to get a bit done in the evening. Friendly Staff who are there at all hours of the night is really helpful for travelers. The Restaurant operates late too which again is fantastic for travelers who arrive late in the evening. Comfortable beds with a selection of pillows to choose from to suit your needs. Will be back again in a few months for sure.

Judy Business - 20/03/2019 AccorHotels certified review
« Comfortable, clean and convenient. »

Friendly and helpful staff, handy restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Judy We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Anonymous Families - 19/03/2019 AccorHotels certified review
« Good »

Staff were friendly, rooms clean, restaurants and bar good quality but a bit pricey.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Debbie, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Mark S. Business - 19/03/2019 AccorHotels certified review
« Comfortable »

Generally very good. Would like to see a few more choices on the menu for dinner and similar a bit more range for the Buffet breakfast given the cost of $25

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark S., We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Peter Business - 19/03/2019 AccorHotels certified review

Overall I had a good stay. Reception staff where great, the room was clean and quiet. The Staff at the bar in the afternoon/evening were not so welcoming and didn't really want to answer questions that I had regarding the new menu. I have stayed at the Ibis a number of times before and had noticed the menu has changed and the meals were much small then what they were previously. I now feel that the dinner menu is now letting the hotel down and after speaking with reception staff they confirmed that a number of guests are stating the same. The Ibis has a number of other local sporting clubs just a short drive away that have a larger menu, large sized meals & at a lower cost.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, Thank you for your feedback and I am sorry to hear that you were not satisfied with the menu. We are certainly still working on daily specials to add more value to the menu, to ensure we provide options for all guests. I appreciate you sharing your experience and I look forward to welcome you back soon. Sincerely, Adriette

Irene Business - 19/03/2019 AccorHotels certified review
« Great stay again »

Again it was a great stay, clean friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you Irene, appreciate your loyalty and your great feedback. I will definitely pass it on to the hotel team. Sincerely, Adriette

Evan Business - 18/03/2019 AccorHotels certified review
« Convenient »

I enjoyed the breakfast, accommodation was great. I did complain to reception regarding the gym, I realise that real estate is an issue but the machines are not up to scratch i.e. spinning bike had no foot braces so your foot keeps on slipping off the peddle, the elliptical screen is damaged with plastic coming off and no water bubbler in the gym. This needs to be sorted, other than that all good!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Evan, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have also taken note of your comments regarding the gym and I will ensure it is resolved. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

John Business - 18/03/2019 AccorHotels certified review
« Up and Down Experience »

Room was fine, as was the restaurant and bar. Staff service was very hit and miss, even with the same person on different nights. Some times extremely freindly and helpful but on others why do I have to go out of my way to talk to you and provide you with service. There was variations in between these extremes, but the majority of the time the service tended towards the latter. No undercover parking and no walkways from carpark to hotel; it was raining in Mackay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, Thank you for your feedback and I am sorry that you experienced inconsistent service. I will certainly follow up with the relevant team members to ensure service is always of a high standard. I also apologise that no one has returned your message regarding the power surge. I am not aware of any surges during the time you had stayed, as none of our electrical equipment suffered any damage. I do hope that you would give us another chance to better serve you and I look forward to welcome you back. Thank you also for your loyalty to Accor. Sincerely, Adriette

Jeremy Business - 18/03/2019 AccorHotels certified review
« Clean, tidy and comfortable. »

This is quite minor and trivial feedback but, in the spirit of giving honest feedback, here goes. I had dinner at the restaurant on the night of my stay. When I entered the restaurant, I was unsure of the process. I didn't know whether it was table service or not. As there were only staff behind the bar, I wasn't sure what to do. I ended up going to the bar and finding the menus there. I ordered the Friday steak special. I found the steak to be small (it had clearly been cut in half), but the meal, in general, was good. The pepper grinder on my table was empty. I grabbed one from the adjacent table. It was also empty. I took the grinders to the kitchen and told the staff. I had the buffet breakfast on Sat. It was quite nice. I was expecting there to be fried or scrambled eggs available, but there were only poached eggs (which were delicious) but, later on, I heard the chef telling another guest that he can make eggs to order. It would be a good idea to have a sign saying that eggs can be made to order if that is the case.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeremy, Thank you for your feedback. I am glad you enjoyed your stay and we certainly value your feedback as it is the small things that count. We will definitely look at making a sign and I will ensure the wait staff check those grinders at the start of every shift. We look forward to welcome you back for your next visit. Sincerely, Adriette

Martin Business - 17/03/2019 AccorHotels certified review
« Great check in - simple and clean, vibrant. Food is good with a bar setting. »

Great - easy access to Mackay airport and Carmel at check in was fantastic - in fact all of the front desk staff were great. Food was good quality - although the ordering of F and B was a bit spasmodic.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martin, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Michael B. Business - 17/03/2019 AccorHotels certified review
« Good »

Good service, greeting and speed, the only issue was the food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Desley A. Families - 17/03/2019 AccorHotels certified review
« Love staying at IBIS Mackay »

Loved it so clean and peaceful

Our hotel has responded to the review
Our hotel has responded to the review

Thank you Desley, appreciate your feedback and we hope to welcome you back soon. Sincerely, Adriette

Craig Business - 17/03/2019 AccorHotels certified review
« Fit for purpose with good facilities »

Service was great, checking in and out a pleasant experience Room was nice through the iron was spitting out black material Bathroom was good though shower was on the small side

Our hotel has responded to the review
Our hotel has responded to the review

Dear Craig, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Anonymous Business - 17/03/2019 AccorHotels certified review
« Dinner & Breakfast was not satisfactory »

Rooms were small, bathroom was very small.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tony, Thank you for sharing your experience and I am sorry that you did not enjoy the restaurant. I will certainly follow up with the team to ensure the quality and presentation is consistent across the board. I hope you would give us another chance to better serve you and I look forward to welcome you back. Sincerely, Adriette

Melissa S. Business - 16/03/2019 AccorHotels certified review
« Clean, comfortable, contemporary, cost benefit ratio »

We really enjoyed our stay. We came for a cricket tournament and were in and out a lot. So great location, easy parking, incredible breakfast deal $1 pp/pd was exactly what we needed. Staff were very helpful. A pool was the only feature lacking in such a warm location, and not being close to the beach.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Melissa, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

David Business - 15/03/2019 AccorHotels certified review
« Busiess trip »

A little disappointed with the small meal selection at night. Very disappointed with the cleanliness of the drinking glasses in the bathroon, this is the VERY FIRST thing I look at whenever I travel. Dirty glasses then I question everything else! Other the the glasses issue the accommodation was very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, Thank you for sharing your experience and I am sorry to hear that you were not satisfied with the menu and then of course the dirty glasses in the bathroom is unacceptable. We have recently updated our menu so I am interested to hear what you think is missing on the menu, so we can keep it in mind next time we revise the menu. I have also passed your comments regarding the dirty glasses to the housekeeping team to ensure it does not happen again. I hope you would give us another chance in the near future to better serve you, Sincerely, Adriette

Justin Business - 15/03/2019 AccorHotels certified review

Stay was OK. Inclement weather event caused a power outage, which stopped air conditioning and television in rooms, and limited food options. Staff were friendly and helpful in doing all they could to assist.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Justin, Thank you for your understanding following the lightning strike. With the assistance of 2 x local businesses, we were able to have the air conditioning and fire panel back up and running by midnight. We look forward to welcome you back during your next visit. Sincerely, Adriette

Coby K. Solo - 15/03/2019 AccorHotels certified review
« Just needed a bed as my flight was delayed and live west of Sarina »

Bed was so comfortable and had a great nights sleep. The shower and room on the other hand felt like a shoe box - so small. The complimentary milk was pathetic- at least 500mls would have been better instead of those small capsules.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Coby K., Thank you for taking the time to tell us about your experience at the ibis Mackay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Adriette

Kevin M. Business - 15/03/2019 AccorHotels certified review
« The experience was as best it could be. It followed an electrical storm which took out the air conditioners, televisions »

Best it could be

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kevin M., Thank you for taking the time to tell us about your experience at the ibis Mackay. The electrical storm was certainly unexpected and I apologise for the inconvenience it has caused. With the assistance of 2 x local business we were able to have the essential services and air conditioning back up and running by midnight that same night. Thank you for your understanding during this time and we look forward to welcome you back. Sincerely, Adriette

Richard M. Business - 14/03/2019 AccorHotels certified review

Comfotable and convienant. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

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