Hotel - ibis Mackay
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Mackay Hotel

4.5/5 270 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Italian
    • Japanese
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Cash machine

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 2 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 152 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 12 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Trouser press in room
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • WiFi in your room
    • Baby bed
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Telephone
    • Direct dial telephone
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.5/5 AccorHotels Rating 3,439 reviews

Our guest reviews for ibis Mackay

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 270 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Bryan W. Couples - 16/07/2018 AccorHotels certified review
« It was ok. »

Staff were very helpful. Bed was comfortable. Room was clean. One of the smallest shower cubicles I have ever been in. For this price I would have expected undercover car parking and the car being quite a bit closer to the room. This hotel was used because I had an Accor gift card.

Our hotel has responded to the review
Our hotel has responded to the review

Bryan, Thank you for taking the time to tell us about your experience at the ibis Mackay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Scott Grant General Manager ibis Mackay

Val T. Couples - 15/07/2018 AccorHotels certified review
« Comfortable »

Convenient.good value for money

Our hotel has responded to the review
Our hotel has responded to the review

Val, We very much appreciate your comments regarding your stay at the ibis Mackay. Fantastic to hear you found our hotel value for money. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

Jeffrey R. Business - 14/07/2018 AccorHotels certified review
« Mr Jeffrey R. »

Good, convenient business stay

Our hotel has responded to the review
Our hotel has responded to the review

Jeffrey, We very much appreciate your comments regarding your stay at the ibis Mackay. Thank you for being an AccorHotels Loyalty member and for your continued business at ibis Mackay. I am sorry you had an average check in experience, I will be speaking to the team to address and ensure this doesn't happen again. On the other hand it is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

Gulraiz Y. Solo - 14/07/2018 AccorHotels certified review
« Good »

It was good

Our hotel has responded to the review
Our hotel has responded to the review

Gulraiz, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

Jarrod B. Families - 14/07/2018 AccorHotels certified review
« Excellent staff, great, friendly customer service »

We were travelling to Townsville and due to unexpected circumstances needed somewhere to stay in Mackay overnight. This was late at night and on no notice. After trying several other motels unsuccessfully, we rang Ibis Mackay. The staff assured us they could accommodate us. On arrival the staff were helpful and friendly in ensuring our needs were met. Unfortunately I cannot remember the receptionists name, however she should be commended for her customer service.

Our hotel has responded to the review
Our hotel has responded to the review

Jarrod, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Jane who checked you in. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

Anonymous Business - 13/07/2018 AccorHotels certified review
« Business trip so ticked all the boxes »

I've stayed at the Ibis Mackay airport a few times and consistency is what attracts me. Check-in is quick and the rooms are a good standard.

Our hotel has responded to the review
Our hotel has responded to the review

William, We very much appreciate your comments regarding your stay at the ibis Mackay. We appreciate your continued business and great to hear you have enjoyed your ibis Mackay experience. I note you are not an AccorHotels member and are missing out on loyalty points which can be either converted to Qantas or Virgin or used for hotel stays. This is a free program and can sign you up with your details, if you are interested just respond to this email and will sign you up. It is always a pleasure to receive positive feedback about our hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, S. Grant General Manager ibis Mackay

Na Business - 13/07/2018 AccorHotels certified review
« Convenient and comfortable »

Very convenient, easy check in and out process, friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Edwina, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

Tony W. Business - 13/07/2018 AccorHotels certified review
« The Only Hotel to stay in Mackay »

There is no way that this Hotel can be improved. Obvious from the Management, down, that this Hotel should be the Benchmark that other Hotels should aspire to REACH. The Staff treats you very special. From Reception to the Restaurant/Bar to Housekeeping are all superb. love this Hotel

Our hotel has responded to the review
Our hotel has responded to the review

Tony, We very much appreciate your comments regarding your stay at the ibis Mackay. Thank you for your continued business and sharing the love out there for ibis Mackay. Thank you for being a Platinum Member of AccorHotels. We look forward to welcoming you back again soon. Sincerely, Scott Grant General Manager ibis Mackay

B B. Business - 13/07/2018 AccorHotels certified review
« Mr B »

Really good. Friendly staff and very nice room

Our hotel has responded to the review
Our hotel has responded to the review

Mr B, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

Ray H. Families - 13/07/2018 AccorHotels certified review
« Convenient »

Nice clean comfortable room and bed. Nicely prepared food and service. Beer selections . Off the plane and a nice place to rest and recuperate after a grest trip

Our hotel has responded to the review
Our hotel has responded to the review

Ray, We very much appreciate your comments regarding your stay at the ibis Mackay. We agree our hotel is very conveniently located at the airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

Craig P. Business - 13/07/2018 AccorHotels certified review
« Comfortable Stay »

The hotel is clean and in good condition, the staff is friendly and accommodating.

Our hotel has responded to the review
Our hotel has responded to the review

Craig, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

Anonymous Business - 12/07/2018 AccorHotels certified review
« Friendly front desk service, room was fine, good breakfast. »

Overall very good. Nothing to improve upon for the purpose and duration of my visit.

Our hotel has responded to the review
Our hotel has responded to the review

Peter, We very much appreciate your comments regarding your stay at the ibis Mackay. Great to hear our team looked after you well. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

Stephen P. Business - 12/07/2018 AccorHotels certified review
« Friendly professional service, very clean rooms and facilities, very comfortable bed »

Very good would not hesitate in recommending

Our hotel has responded to the review
Our hotel has responded to the review

Stephen, We very much appreciate your comments regarding your stay at the ibis Mackay. Great to hear our team looked after you well and the hotel facilities worked well for you. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

Rogerclement Business - 12/07/2018 AccorHotels certified review
« A truely satisfied customer »

Friendly & helpfull staff. All my expectations met. Thanks once again

Our hotel has responded to the review
Our hotel has responded to the review

Roger, Thank you for your continued business and we very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

Sonia Business - 11/07/2018 AccorHotels certified review
« Fantastic service , lovely bed sheets and pillows, clean rooms, meals are okay but can improve a litlle. »

Ibis Mackay is my first choice for business travels.

Our hotel has responded to the review
Our hotel has responded to the review

Sonia, We very much appreciate your comments regarding your stay at the ibis Mackay. Great to hear you found our beds comfortable and of a high standard. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

Andrew Couples - 11/07/2018 AccorHotels certified review
« Good service clean but small room »

Was very happy with service. Room extremely small. A small microwave would be helpful for looking after a bit of self catering to help reduce travel costs . Other than small room Had all we needed for the night. Cost of meals h in restaurant higher than expected. We were not using airport but on a road trip so found the hotel location for our situation

Our hotel has responded to the review
Our hotel has responded to the review

Andrew, We very much appreciate your comments regarding your stay at the ibis Mackay. Hope your road trip is going well. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

Robert H. Business - 10/07/2018 AccorHotels certified review
« front of house lacking »

the overall experience was OK , I did have a discussion with the GM regarding the way the stay was booked , I was not on the understanding that all privileges would not be given as the rooms were booked via a third party . The way it was expanded by the front of house staff was quite blunt ,this has now been addressed . I did explain as a Platinum member my commitment to book Accor was always a priority

Our hotel has responded to the review
Our hotel has responded to the review

Rob, We appreciate you continue business and thank you for taking the time to have a chat to me about your experience and we have addressed. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Scott Grant General Manager ibis Mackay

Anonymous Business - 10/07/2018 AccorHotels certified review
« Excellent, friendly staff, clean comfortable and convenient to the airport »

Convenience to the airport was important due to an early departure next morning. Friendly staff, rooms comfortable, dining room good.

Our hotel has responded to the review
Our hotel has responded to the review

Daniel, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Great to hear you found both our location convenient and our food and beverage offerings to a high standard, Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

Gus S. Business - 09/07/2018 AccorHotels certified review
« I stay at the Mackay Airport Ibis often. Its always a great experience »

As above

Our hotel has responded to the review
Our hotel has responded to the review

Gus, Thank you for your continued business and we very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

Steven G. Business - 09/07/2018 AccorHotels certified review
« Clean, convenient, no fuss »

No problems. Quick check in, nice clean new rooms, nice bar and eating area on the lower level. Quick check out in the morning for my flight. A lot better than staying in Mackay city

Our hotel has responded to the review
Our hotel has responded to the review

Steven, We very much appreciate your comments regarding your stay at the ibis Mackay. Great to hear you found our hotel conveniently located and good food and beverage offerings. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

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