Hotel - ibis Mackay
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Mackay Hotel

Our hotels AccorHotels
4.5/5 257 reviews
All hotels in Mackay
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 107.00 AUD Non member rate
From 107.00 AUD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Dry cleaning / Ironing
  • Cash machine

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 2 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 152 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 12 connecting rooms
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Trouser press in room
    • Safe deposit box in room
    • Radio in room
    • Crib on request
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Telephone
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 3,125 reviews

Our guest reviews for ibis Mackay

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 257 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Family - 21/04/2018
« Convenient and Accessible »

The hotel is literally a 5 minute walk from the Arrivals hall of the airport. My elderly mother and I shared a room with two single beds so there wasn't a lot of extra room to accommodate two suitcases however the buffet breakfast more than made up for the lack of space. There were so many positives being it was quiet, you definitely can't hear the aeroplanes taking off and landing because of the double insulated windows, the decor was tasteful and appeared quite new, the rooms were delightfully clean and the beds and air temperature were very comfortable. There is easy room key access to a secure open carpark. The shower was small but easily accessible especially for the frail or elderly however I could find only one negative that I think could be easily solved by the hotel and I did leave the suggestion with reception. Our two single beds slid all around the room and you had to be careful sitting down or propping yourself up against the wall with pillows because the bed would slide away from the wall. If you are booking single beds check the problem has been resolved. There were no brakes on the casters and although reception bought up some wooden door jams to jam under the wheels to stop them rolling it didn't really solve the problem but it did lessen the problem. Overall it was a great place to stay and I would stay there again with no hesitation.

Our hotel has responded to the review
Our hotel has responded to the review

Helen D, We very much appreciate your comments regarding your stay at the ibis Mackay. Whilst overall you have enjoyed your stay I really appreciate your taking the time to show us where we could improve. We are discussing with our bed supplier options to secure the wheels. It is great to hear you enjoyed the buffet breakfast and quiet rooms. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

AccorHotels certified review
Hayden F. Business - 19/04/2018
« Very quiet and comfortable »

One of the most comfortable beds I've ever slept in. Double glazed windows meant a very good sleep.

AccorHotels certified review
Tony W. Business - 17/04/2018
« Spectacular Stay »

Another great Stay at the BEST HOTEL in Mackay. The Reception team are all fantastic and a special thanks to them. Special Thanks to Maggie. The Restaurant is SUPERB. What a team. A special thanks to Sean for his incredible Service and phenomenal skills in the Kitchen. A Superbly run Hotel as ALWAYS.

AccorHotels certified review
Joseph E. Business - 16/04/2018
« Smelly pillow, 1 hout wait for food »

I've stayed a few times but was dissatisfied during my stay on 11/04/2018 as the pillows did not smell clean and had to wait for 1 hour for dinner.

AccorHotels certified review
Paul G. Couples - 16/04/2018
« Well looked after thank you »

.

AccorHotels certified review
John O. Business - 15/04/2018
« I arrived late, had a vehicle to park, it was a complete costly disaster »

Room clean, reception and booking in costly and not a good experience. Probably won't stay there again.

AccorHotels certified review
Anonymous Business - 15/04/2018
« Great hotel »

Very handy location. Clean modern unit with good facilities. Reasonable rates. Friendly Staff. When my departure flight was delayed by 5 hours, the staff where very accommodating by letting me stay in the common lounge area, so I could continue to work from my laptop.

AccorHotels certified review
Bernadette Couples - 15/04/2018
« The Ibis had lovely staff and rooms. »

From the moment we arrived we were meet with lovely staff members who made us feel very welcome. The restaurant I feel is a hidden gem from the local population in Mackay. The food was very nice with a nice range of options to choose from.

AccorHotels certified review
Steve Business - 14/04/2018
« Average stay »

Staff were excellent I cannot fault anyone. The only issues I had was the refrigerator was making noises all night which made it hard to sleep. The water temperature in the shower kept fluctuating which was frustrating. Lastly, the food served in the bar downstairs is below standard.

AccorHotels certified review
Debbie P. Business - 11/04/2018
« Disappointing stay »

Even though location was good the room was extremely Pokey. I was left with the feeling that a customers comfort for a stay is less important than trying get as many rooms into a building as possible. My room was extremely dusty especially the bench ledge and blind and the drain had a smell coming from it. The attendant sprayed some spray down it when I mentioned it. Although I was offereded another room I was unpacked and it was a hassle. Most of the staff were miserable and the chef was not accommodating when I asked approx how many chicken wings in a particular dish. Was told it was whatever I get in 300g because it’s a measured dish. I think the meals were overpriced and when I made a $19 purchase at the bar that was going to be inflated to $25 due to fees if I wanted to used PayPass! Huge fee and I though this should only be a percentage of my purchase. I. The week prior I had already stayed at 3 motels which were exceptional. It would be unlikely I would stay at IBIS again

Our hotel has responded to the review
Our hotel has responded to the review

Deb, Thank you for your time on the phone today as discussed please accept my sincere apologies for your poor experience at our hotel. Rest assured we take these comments very seriously and are taking immediate action to ensure these are addressed. To show you how seriously we take this I am refunding your two night's accommodation which totals $214.40. What you experienced is far from what is normally delivered at ibis Mackay and will be going through with our team members to ensure this doesn't happen again. Once again sorry for the issues we have caused you and if there is anything further I can assist with don't hesitate to contact me on 04… or h9… Sincerely, Scott Grant General Manager ibis Mackay

AccorHotels certified review
Allan C. Couples - 10/04/2018
« Always a pleasant stay »

Room is very nice. Staff excellent and restaurant food is always consistent. As we were travelling overseas our big suitcases were stored for two days no problems at all. Nothing too much trouble. The Meal Deal of Burger and drink ordered when booking was delicious.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Allan C., We very much appreciate your comments regarding your stay at the ibis Mackay and that you had enjoyed your Burger meal. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sonal Singh Assistant Manager / Night Manager

AccorHotels certified review
Jan Families - 10/04/2018
« Uncomfortable. »

Looked very clean and tidy, bed was so UNCOMFORTABLE.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jan, Thank you for taking the time to tell us about your experience at the ibis Mackay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sonal Singh Assistant Manager/Night Manager

AccorHotels certified review
Karen Business - 10/04/2018
« Very comfortable »

The bed was fabulous, one of the most comfortable I've slept in, and the food options were good. Getting to the hotel through all the airport signage is long winded, but was worth it at the end.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karen, We very much appreciate your comments regarding your stay at the ibis Mackay. I am happy to hear that you enjoyed a comfortable stay with us. and that you enjoyed sleeping in our beds. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Sonal Singh Assistant Manager/Night Manager

AccorHotels certified review
Chris Business - 10/04/2018
« Great »

Great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sonal Singh Assistant Manager/Night Manager

AccorHotels certified review
Marcell Business - 09/04/2018
« Convenient »

There is nothing special about staying at the Ibis Mackay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marcell B., Thank you for taking the time to tell us about your experience at the ibis Mackay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sonal Singh Assistant Manager/Night Manager

AccorHotels certified review
Anonymous Business - 06/04/2018

Drinks at bar very expensive Ac motor in room quite loud Otherwise a great experience

Our hotel has responded to the review
Our hotel has responded to the review

Brent, We very much appreciate your comments regarding your stay at the ibis Mackay. Sorry to hear you found our beverages pricey, we are looking at a happy hour which may assist. We are having our contractors look at the noisy air conditioner as you mention, sorry. On the other hand it is always a pleasure to receive positive feedback about other aspects of your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

AccorHotels certified review
Anonymous Business - 05/04/2018
« The hotel was clean and well situated. »

My experience was good. The gym could have been a bit bigger given the location of the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Lucy, We very much appreciate your comments regarding your stay at the ibis Mackay. Sorry you found the gym on the small size. On the other hand it is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

AccorHotels certified review
Peter E. Business - 05/04/2018
« Well presented and plenty of room downstairs »

Very good. I didn't get to utilize the facilities, but enjoyed the bar & dining. Maybe it would be good if there was better music playing, or a local solo sax or guitarist playing to get some exposure and get familiar with locals. Regular fly-in people like myself love this.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. Loved your idea of having a live band playing down at the bar. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sonal Singh Assistant Manager/Night Manager

AccorHotels certified review
David T. Business - 05/04/2018
« The staff are all very welcoming and courteous our room is always clean and location makes traveling easy »

Pleasurable

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, Thank you for the great review of our hotel! We are glad that you enjoyed your stay. Always a pleasure to see you at our hotel and we hope to see you again very soon. Sincerely, Sonal Singh Assistant Manager/Night Manager

AccorHotels certified review
Sueanne Business - 05/04/2018
« Outstanding friendly service »

Lovely appointed hotel & room Exceptionally comfortable Lovely friendly helpful staff Gorgeous welcome gift Second amazing visit to an Ibis Hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sueanne, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sonal Singh Assistant Manager/Night Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 107.00 AUD Non member rate
From 107.00 AUD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guaranteeHow it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate
See rates