Hotel - ibis Mackay
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Mackay Hotel

4.5/5 291 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Italian
    • Japanese
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Cash machine

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 2 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 152 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 12 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Trouser press in room
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Telephone
    • Direct dial telephone
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 4,006 reviews

Our guest reviews for ibis Mackay

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 291 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Stephen Couples - 08/12/2018 AccorHotels certified review
« Great location and food good price and bedding good. »

Had a great stay. Food was great and bed provided a good sleep. Staff were pleasant and provided assistance when required. Would stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steve, Thank you for your feedback. I am glad you enjoyed your stay and we look forward to welcome you back. Sincerely, Adriette

John S. Business - 07/12/2018 AccorHotels certified review
« Clean room and friendly service »

Short and comfortable thanks

Our hotel has responded to the review
Our hotel has responded to the review

Dear John S., We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Damon Business - 06/12/2018 AccorHotels certified review
« Short Stay good service. Satisfied »

Very short stay, 10:30pm Check in, 7:30am Check out. Very easy check in experience and comfortable stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Damon D., We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

David S. Business - 06/12/2018 AccorHotels certified review
« Better than most accommodation in Mackay and for me the most convenient »

I arrived late and left early so it is difficult to be fair. The room, facilites, parking etc were great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David S., We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Yanna Couples - 06/12/2018 AccorHotels certified review
« Absolutely pleasant staff! »

Staff were absolutely delightful and the room was perfect. So happy with my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yanna D., Thank you for your feedback. I will certainly share with the team as it will serve as an encouragement to continue giving special service to all our guests. We look forward to welcome you back in the near future. Sincerely, Adriette

Nev M. Solo - 05/12/2018 AccorHotels certified review
« Very pleasant , great staff nice room »

Enjoyed my stay can't find any fault

Our hotel has responded to the review
Our hotel has responded to the review

Dear Neville M., We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Sean C. Business - 05/12/2018 AccorHotels certified review
« Excellent stay with comfy and quiet bedroom »

There isn't a single thing that I can fault about the room or hotel in general - Everything was great. The only tiny niggle that I have is that the breakfast bar seemed to be a bit disorderly (but this was a very tired (2am bedtime) me, so I may just have been a bit out of it). The bed was extremely comfortable, the room was nice and quiet, and was able to be darkened so much that I had no idea what time it was in the morning - Perfect!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sean C., Thank you for your great feedback. I am glad you enjoyed your stay and we look forward to welcome you back. Sincerely, Adriette

Matthew H. Business - 04/12/2018 AccorHotels certified review
« Short and sweet »

Nice and easy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matthew H., We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have also taken note of your breakfast experience and will discuss this with the kitchen team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Brad Business - 04/12/2018 AccorHotels certified review
« Great service ,Comfortable surroundings »

Easy check in, room was ready although it was only 8:30 am. Rooms here are terrific as are the various different pillows pending on your taste, Beds are extremely comfortable .quick use of the gym , basic but all I needed.{particularly as it was 40degrees outside} Coffee was great in comfy surroundings and brekky was more than enough.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bradley S., Thank you for your great feedback. I am glad you enjoyed your stay overall. I will however investigate your welcome drink experience, as it is very important that our service is consistent, especially for our loyalty members. We hope to welcome you back soon, Sincerely, Adriette

S. B. Couples - 03/12/2018 AccorHotels certified review
« Relaxing »

Excellent service relaxing atmosphere

Our hotel has responded to the review
Our hotel has responded to the review

Thank you Sonia for your great feedback. Hope to see you back in Mackay soon. Kind Regards, Adriette

Tammy Couples - 02/12/2018 AccorHotels certified review
« Nice room »

Very good, but bought "buffet" breakfast online with my booking, it didn't clarify that it was only a continental breakfast, so wasted my money there

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tammy U., We very much appreciate your comments regarding your stay at the ibis Mackay. I also will discuss your breakfast experience with the Food & Beverage team to ensure the options are clear. We do offer hot a la carte breakfast in addition to the continental breakfast over weekends. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Elisa Couples - 02/12/2018 AccorHotels certified review
« Perfect »

Bed was extremely comfy. Friendly staff and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elisa S., Thank you for taking the time to share your experience. It is great to read that you enjoyed your stay and we look forward to welcome you back. Sincerely, Adriette

Lachlan Business - 02/12/2018 AccorHotels certified review
« Clean & comfortable. Air conditioner was noisy. »

Air conditioner made a horrible buzzing sound constantly when operating. Iron was dirty and left a residue on my shirts. Room was clean & comfortable. Any chance of getting foxtel in the rooms??

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lachlan M., Thank you for taking the time to tell us about your experience at the ibis Mackay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the various problems and prevent future occurrence. We are in the process of reviewing the feasibility of Foxtel in the rooms, as we understand the importance of comfort for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Adriette

Anonymous Business - 01/12/2018 AccorHotels certified review
« Clean and comfortable »

As the above states very clean and comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul B., We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Anthony S. M. Business - 01/12/2018 AccorHotels certified review
« I was made welcome in comfortable and clean surroundings. »

Courteous staff and clean room where I was able to work and get a good night's sleep.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anthony M., We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Drew C. Business - 01/12/2018 AccorHotels certified review
« Surprised I was to find the hotel and room better than expected from a budget chain of hotels »

It was a brief two nights only spending breakfast and diner and of course sleeping but I was more than satisfied with the food option at meals the atmosphere and service , the staff were friendly and the bed very comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Drew C., Thank you for sharing your experience. I am glad you enjoyed your stay and we look forward to welcome you back. Sincerely, Adriette

Todd G. Business - 01/12/2018 AccorHotels certified review
« very pleased »

My stay was very brief 4 1/2hrs

Our hotel has responded to the review
Our hotel has responded to the review

Dear Todd, Thank you for your feedback. I am glad you enjoyed your stay and we look forward to your next visit. Sincerely, Adriette

Anonymous Business - 30/11/2018 AccorHotels certified review
« Friendly efficient service with nice rooms with everything you’d expect »

Smooth

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian D., We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

James Couples - 30/11/2018 AccorHotels certified review
« Very good and enjoyable. »

Well equipped room. Food was generous portions and tasty. Staff were very welcoming. all round great place to stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James H., Thank you for your great feedback. I am glad you enjoyed your stay and we look forward to welcome you back again. Sincerely, Adriette

Annemaree Couples - 29/11/2018 AccorHotels certified review
« One night stay »

For our one night we had at your motel we were very happy. Room was very clean and tidy. Service of the staff was amazing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Annemaree W., We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ramona Stanojevic Housekeeping Manager

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