ibis Mackay Hotel 4 stars

TripAdvisor rating 4.5/5 309 reviews
ibis Mackay
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Room 1

Number of guests
Children's age
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Hotel extras

  • Quiet rooms

  • 20 meter walk to the airport, pick up and drop off of your hire car is very convenient.

  • Super comfortable beds

  • Tavern on site

  • 24 Hour reception

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Cash machine
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 2 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Mackay

Christensen Circuit
Mackay Airport
4740
mackay
australia

Tel: +61748980000

Fax: (+61)7/48980001

Contact email

Check-in from 14h00

Check out up to 10h00

  • By plane

    MACKAY AIRPORT At 0.5km / 0.31 miles

  • By train

    MACKAY STATION At 3km / 1.86 miles

GPS :-21.178058, 149.181637

Our accommodations

Standard Room 1 Queen Bed

  • Max. number of persons: x2
  • Area: From 17
  • Views: Airport view, Panorama view, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Standard Room 1 King Bed

  • Max. number of persons: x2
  • Area: From 17
  • Views: Airport view, Panorama view, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Superior Room 2 Single Beds

  • Max. number of persons: x2
  • Area: From 17
  • Views: Airport view, Panorama view, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Superior Room 1 Queen Bed High Floor

  • Max. number of persons: x2
  • Area: From 17
  • Views: Airport view, Panorama view, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Wide entries for wheelchairs, handrails and extra large bathrooom, ibis Sweet Bed

  • Max. number of persons: x2
  • Area: From 24
  • Views: Airport view, Panorama view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Our restaurants and bars

TURBARLENCE TAVERN

Type of cuisine: Bistro

TurBARlence Tavern open for Al a Carte breakfast Monday to Friday and from 5am and 6am Saturday and Sunday. All day dining runs between 10am - 9pm. With modern furnishings and upbeat atmosphere TurBARlence is a place you will want to spend time.

Lunch

06:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

14:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TURBARLENCE

Photo non contractuelle / Strictly non binding

Adjoining the hotel is The Tavern, which offers alfresco dining, modern bistro fare, wines, cocktails and gaming facilities.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 72 m²

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 50 people

Find out more
ibis Mackay Meeting Room

Our guest reviews for
ibis Mackay

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

4,527 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

309 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

comfortable

Customer review rating 4.5/5

Anonymous Business - 13/05/2019 AccorHotels certified review

My stay was comfortable and quiet.

Dear Carissa, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette
Customer review rating 4.5/5

Anonymous Business - 13/05/2019 AccorHotels certified review

Generally pretty good. Pillow was bit big and gave me a bad neck. Was also disappointed that no complimentry water was included in room.

Dear Arash, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Comfortable

Customer review rating 4.5/5

James Business - 13/05/2019 AccorHotels certified review

Good stay overall. Only issue was that I was too hot with the doona/duvet provided and the aircon wad not cool enough.

Dear James, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette
Customer review rating 4.5/5

Brian O. Business - 13/05/2019 AccorHotels certified review

Very pleasant and staff are always welcoming

Dear Brian, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Pleasant

Customer review rating 4.5/5

Paul Solo - 12/05/2019 AccorHotels certified review

Very friendly, professional and helpful staff. Very much enjoyed the new menu. Room comfortable and quiet. The issue that I always have at Ibis Mackay, is an inability to change the room temperature, despite the hotel compendium indicating that this is possible. Staff were also unsure. Found the setting too cold. I also ordered a Jameson whisky at the bar, which was unavailable despite being in the drinks menu

Dear Paul, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry that you were not able to alter the air con temperature. The air conditioning in the room has no heating function, and therefore just blows cold air. I will however ensure that the temperature can be adjusting within the cooling mode. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Friendly staff. Clean, modern room!

Customer review rating 4.5/5

Mark Couples - 12/05/2019 AccorHotels certified review

The staff are friendly, great location and rooms clean and modern. If only all Ibis were this good! :)

Dear Mark, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Disappointing

Customer review rating 4.5/5

You're J. Business - 12/05/2019 AccorHotels certified review

Air con wouldn't heat. Shower too small. Ignore the questions I've answered that are not relevant to the survey because I have no part in making the booking, but the survey doesn't let me do that.

Dear Mark, Thank you for taking the time to tell us about your experience at the ibis Mackay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Unfortunately our air conditioners do not have a heating function, therefore switching it off, or just putting it on fan, may suit better. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Adriette

Location was Great

Customer review rating 4.5/5

Anonymous Business - 12/05/2019 AccorHotels certified review

Everything was fine.

Dear Hedy, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Will not be staying again

Customer review rating 4.5/5

Dave Business - 12/05/2019 AccorHotels certified review

Everywhere in the hotel was too cold. Not being able to open a window in the room for fresh air was very frustrating. The air conditioner would not change from 23. I wanted 26!!! A movie channel is a must. The food from the tavern/table service area , although well presented was very bland. Highlight of the stay.......................the staff. Excellent service and energy from the reception staff, and the tavern/table service staff.

Dear Phil, Thank you for taking the time to tell us about your experience at the ibis Mackay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will certainly follow up with our air conditioning technicians to ensure the temperature in the hotel is better controlled. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Adriette

Easy, convenient and clean

Customer review rating 4.5/5

John B. Business - 11/05/2019 AccorHotels certified review

Convenient to airport, good parking and Paget for work. Hotel does its bar and restaurant well.

Dear John, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Pleasant

Customer review rating 4.5/5

Barry B. Business - 10/05/2019 AccorHotels certified review

Rooms are clean, staff are really friendly and helpful and overall a good stay!

Dear Barry, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Good experience

Customer review rating 4.5/5

Jeff Business - 09/05/2019 AccorHotels certified review

Room is nice and quiet. Easy to walk straight to the hotel when arriving on a late flight

Dear Jeff, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

A so so stay

Customer review rating 4.5/5

Paul R. Business - 09/05/2019 AccorHotels certified review

The duty manager were kind and helpful but the front desk receptionist is a bit rude and not helpful at all.

Dear Paul, Thank you for your feedback. I am sorry to hear that the receptionist wasn't helpful and friendly and I will certainly address this with her to ensure that our service is consistent. I would also like to thank you for your loyalty and return business to Ibis, and I look forward to welcome you back. Sincerely, Adriette
Customer review rating 4.5/5

Quintin S. Couples - 08/05/2019 AccorHotels certified review

Really good

Dear Quintin, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Very comforable bed and friedly staff

Customer review rating 4.5/5

Mark R. Business - 08/05/2019 AccorHotels certified review

SHort

Dear Mark, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

recent stay

Customer review rating 4.5/5

Dennis O. Business - 07/05/2019 AccorHotels certified review

just another no fuss or drama stay

Thank you Dennis, appreciate your loyalty. I will certainly pass your feedback onto the team. Sincerely, Adriette

Was what I expected. Staff and room were great

Customer review rating 4.5/5

Jeffrey S. Business - 07/05/2019 AccorHotels certified review

Staff and room were great. Downstairs dining was great as well

Dear Jeffrey, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Small but lovely and very close to the airport

Customer review rating 4.5/5

Kellie Families - 07/05/2019 AccorHotels certified review

Was lovely, cheap dinner and breakfast.

Dear Kellie, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Awesome Clean and comfortable

Customer review rating 4.5/5

Allen T. Couples - 06/05/2019 AccorHotels certified review

Staff friendly Great service, a pleasure to stay in a beautiful clean modern room

Dear Allen, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Convenient location and comfy rooms

Customer review rating 4.5/5

Jeff Business - 06/05/2019 AccorHotels certified review

Great, would stay again when waiting for a flight.

Dear Jeff, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette
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