Hotel - ibis Mackay
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Mackay Hotel

4.5/5 278 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Italian
    • Japanese
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Cash machine

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 2 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 152 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 12 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Trouser press in room
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Telephone
    • Direct dial telephone
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 3,724 reviews

Our guest reviews for ibis Mackay

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 278 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Jack Business - 21/09/2018 AccorHotels certified review
« great »

it was great

Ross C. Business - 20/09/2018 AccorHotels certified review
« Quick Mackay Business trip »

As always staying at the Novotel Mackay Airport is like staying at a home away from Home. The staff are always super friendly and you are made very welcome.

Our hotel has responded to the review
Our hotel has responded to the review

Ross, We very much appreciate your comments regarding your stay at the ibis Mackay. Thank you for your repeat business and great to hear our team are continuing to look after you well. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager Ibis Mackay

Searle S. Business - 20/09/2018 AccorHotels certified review
« Satisfactory »

I was booked into the wrong room which was not cleaned.

Our hotel has responded to the review
Our hotel has responded to the review

Searle, Thank you for taking the time to tell us about your experience at the ibis Mackay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is not acceptable to be checked into a dirty room and rest assured we have taken the appropriate actions to ensure this doesn't happen again. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Scott Grant General Manager ibis Mackay

Sana S. Solo - 20/09/2018 AccorHotels certified review
« Convenient »

Very comfortable bed, however on occasion l could smell aviation fuel through the air condition.

Our hotel has responded to the review
Our hotel has responded to the review

Sana, Thank you for taking the time to tell us about your experience at the ibis Mackay. I am sorry that you were able to smell aviation fuel through the air conditioning. We will have our contractors check the system as there should be no external smells coming into the building. Please let me express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Scott Grant General Manager ibis Mackay

Peter Business - 20/09/2018 AccorHotels certified review
« Mnr »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Peter, We very much appreciate your comments regarding your stay at the ibis Mackay. Thank you for giving us another opportunity to make up for your previous poor experience and for sending through the kind email to Simon McGrath. We look forward to welcoming you back again on your next trip to Mackay. Sincerely, Scott Grant General Manager ibis Mackay

Pam L. Business - 19/09/2018 AccorHotels certified review
« Fantastic »

The room was spotless .The customer service by shearna and Anthony was above average .I always look for exceptional customer service coming from a hotel management background and they delivered .I could not fault their service .Friendly and helpful .

Our hotel has responded to the review
Our hotel has responded to the review

Pam, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team especially Anthony and Shearna. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

Anonymous Business - 19/09/2018 AccorHotels certified review
« Perfect for an overnight stay before early flight »

Everything worked as expected. No problems encountered.

Our hotel has responded to the review
Our hotel has responded to the review

Neale, We very much appreciate your comments regarding your stay at the ibis Mackay. Thank you for being an AccorHotels Platinum Loyalty Member. Great to hear all went well during your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

Swans Couples - 19/09/2018 AccorHotels certified review
« Great place to stay »

Great place to stay

Our hotel has responded to the review
Our hotel has responded to the review

Joanne & John, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

Robert W. Solo - 19/09/2018 AccorHotels certified review
« Comfortable bed, nice clean room, quite! »

I've stayed here a few times now, It's in a great location if you are catching an early flight or arriving late into Mackay. Great staff, nice menu, great atmosphere!

Our hotel has responded to the review
Our hotel has responded to the review

Robert, We very much appreciate your comments regarding your stay at the ibis Mackay. Thank you for your repeat business and great to hear our team are continuing to look after you well. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

Burnzy Business - 19/09/2018 AccorHotels certified review
« Well accomadated. »

My only gripe would be that the mattress was so soft I felt like I was sleeping down hill.

Our hotel has responded to the review
Our hotel has responded to the review

Burnzy, We very much appreciate your comments regarding your stay at the ibis Mackay. Sorry to hear you found the bed too soft for you, we have a tick topper on the bed. If you stay with us again we can try to remove the topper for a firmer sleep, please let us know on your next reservation. On the other hand it is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

Alexandra G. Friends - 19/09/2018 AccorHotels certified review
« Great Value »

Three couples spent the night at the Ibis Mackay during our homeward journey from a sailing holiday. The rooms, though small, were very comfortable and perfectly adequate for the stay. We enjoyed a glass of wine from the bar and the choice on the wine list was good. The $1 breakfast was fantastic. There was a good Bircher muesli, fruit, cereals, etc., as well a a choice of hot meals from the menu. The hot breakfasts were excellent. Delicious and well cooked and presented. The staff were friendly and very helpful. I would not hesitate to stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Alexandra, We very much appreciate your comments regarding your stay at the ibis Mackay. Thank you for being an AccorHotels Gold Loyalty Member. Fantastic to hear you found the room comfortable and our food and beverage offerings to a high standard. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

Anonymous Business - 18/09/2018 AccorHotels certified review
« Basically ok. »

Enjoyable,but breakfast service was frustrating

Our hotel has responded to the review
Our hotel has responded to the review

Andrew, We very much appreciate your comments regarding your stay at the ibis Mackay. I am sorry you found the breakfast service frustrating I will be working with our food and beverage team to ensure this is resolved. On the other hand it is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

Jeff G. Business - 17/09/2018 AccorHotels certified review
« Business trip to Mackay »

Well located hotel. Clean and tidy

Our hotel has responded to the review
Our hotel has responded to the review

Jeff, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

Little D. Couples - 16/09/2018 AccorHotels certified review
« Overnight »

Comfortable and clean

Our hotel has responded to the review
Our hotel has responded to the review

D., We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

Russell Business - 16/09/2018 AccorHotels certified review
« Great staff »

The staff at this hotel make the difference. Check-in is fantastic and the restaurant staff are really good too,

Our hotel has responded to the review
Our hotel has responded to the review

Russell, We very much appreciate your comments regarding your stay at the ibis Mackay. Fantastic to hear our team looked after you well. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

Peter W. Business - 15/09/2018 AccorHotels certified review
« Service and accommodation was good »

everything was good

Our hotel has responded to the review
Our hotel has responded to the review

Peter, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

Anonymous Couples - 15/09/2018 AccorHotels certified review
« Good »

Enjoyable

Our hotel has responded to the review
Our hotel has responded to the review

Jill, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

Anonymous Friends - 15/09/2018 AccorHotels certified review
« It was very pleasant »

Room was lovely. Did find the shower a little on the small side. Bed was comfortable and and it was nice to have a choice with the pillows.

Our hotel has responded to the review
Our hotel has responded to the review

Julie, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager

Anonymous Business - 14/09/2018 AccorHotels certified review

As always, your staff are very attentive and efficient

Our hotel has responded to the review
Our hotel has responded to the review

David, We very much appreciate your comments regarding your stay at the ibis Mackay. Thank you for you continued business. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

Adrian Business - 14/09/2018 AccorHotels certified review
« It all went with the 'minumum of fuss' »

I needed to stay overnight in Mackay and fly out the next morning. The proximity of IBIS to the airport was a significant consideration with choosing accommodation. Initially, thought we would go back into Mackay for dinner on the Thursday night, but the complimentary drink was sufficient to change our dining preference. Will happily stay at Ibis again

Our hotel has responded to the review
Our hotel has responded to the review

Adrian, We very much appreciate your comments regarding your stay at the ibis Mackay. Our location to the airport is certainly convenient and great to hear we were able to convince you to have dinner with us as well. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

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