Hotel - ibis Mackay
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Mackay Hotel

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4.5/5 268 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Italian
    • Japanese
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Cash machine

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 2 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 152 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 12 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Trouser press in room
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • WiFi in your room
    • Baby bed
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Telephone
    • Direct dial telephone
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 3,315 reviews

Our guest reviews for ibis Mackay

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 268 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
Bert B. Business - 14/06/2018
« Very good »

Probably the best Ibis I’ve stayed at . And a very convenient location.

AccorHotels certified review
Rob M. Business - 12/06/2018
« QA/QC Inspector »

I found the staff helpful & pleasant to talk to, the room was clean & the food was of a good standard all of this made my stay at the Ibis pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Robert, We very much appreciate your comments regarding your stay at the ibis Mackay. Fantastic to hear our team looked after you well and our food was to a good standard. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

AccorHotels certified review
Anonymous Business - 12/06/2018
« Extremely satisfied »

Front desk was fabulous had flight issues from Mackay as my flight was canceled 5 of us had to wait 11hrs for the next flight the staff where very helpful and friendly. Able to accomodate our needs in that time.

Our hotel has responded to the review
Our hotel has responded to the review

Patricia, We very much appreciate your comments regarding your stay at the ibis Mackay. It's no fun when flights are cancelled and glad to hear our team were able to make your delay as comfortable as possible. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

AccorHotels certified review
Alan K. Business - 11/06/2018
« Mr »

great, clean, efficient

Our hotel has responded to the review
Our hotel has responded to the review

Alan, We very much appreciate your comments regarding your stay at the ibis Mackay. Fantastic to hear you found our hotel great, clean and efficient. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

AccorHotels certified review
Lynne Couples - 11/06/2018
« Great service really friendly staff and comfortable room »

Great experience last minute decision to stay across the road from the airport but very glad we did. Right from the minute we walked into the bar just to have a drink we were made feel welcome.

Our hotel has responded to the review
Our hotel has responded to the review

Lynne, We very much appreciate your comments regarding your stay at the ibis Mackay. Thank you for being an Accor Plus member of AccorHotels and fantastic to hear our team welcomed you with open arms. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

AccorHotels certified review
Kellie Business - 11/06/2018
« Comfortable Bed »

Comfortable rooms, beds and pillows. Restaurant food atrocious

Our hotel has responded to the review
Our hotel has responded to the review

Kellie, Thank you for taking the time to share your feedback. I am sorry you had such a poor breakfast experience and have just tried to call your mobile to discuss. It would be fantastic to talk to you if you have time and will try tomorrow. On a positive note it is great to hear you found our room comfortable. We hope you will give us another opportunity to show you a true ibis Mackay experience. Sincerely, Scott Grant General Manager ibis Mackay 04…

AccorHotels certified review
Anonymous Business - 11/06/2018
« Good airport hotel »

Good room good food

Our hotel has responded to the review
Our hotel has responded to the review

Scott, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

AccorHotels certified review
Jasper G. Couples - 10/06/2018
« An exceptional experience which has always been above and beyond normal expectations. »

The attitude and approach of all staff was commendable. At reception we were greeted with a smiling face and willingness to assist with luggage. The housekeeping staff were efficient, courteous and task oriented who interacted in a pleasant manner at all times .Meals were appetising ,well prepared and presented. Staff in this area both those at the work face and the kitchen are commended for their efforts and willingness to assist in any way. To us the Ibis Mackay stands out as one of the BEST hotels in the Accor chain, and over the years we have stayed at many Accor properties at various venues and countries around the world. Well done to all concerned.

Our hotel has responded to the review
Our hotel has responded to the review

Jasper, Wow what a fantastic review, thank you for your repeat business it is much appreciated. We too think we have the best hotel in the Accor group. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back again soon. Sincerely, Scott Grant General Manager ibis Mackay

AccorHotels certified review
Simon Business - 10/06/2018
« Adequate »

It felt like a glorified mining camp room

Our hotel has responded to the review
Our hotel has responded to the review

Simon, Thank you for taking the time to share your feedback. I am sorry you found our hotel adequate, we hope you will give us another opportunity to show you a true ibis Mackay experience. Sincerely, Scott Grant General Manager ibis Mackay

AccorHotels certified review
Belinda B. Business - 10/06/2018
« Great »

It’s was really lovely bed was nice a comfortable there was extra blanket as I feel the cold so that was great. Nice a clean and so gandy to airport

Our hotel has responded to the review
Our hotel has responded to the review

Belinda, We very much appreciate your comments regarding your stay at the ibis Mackay. Great to hear you found the extra blanket, it was certainly chili in the past week. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

AccorHotels certified review
Andrew Business - 08/06/2018
« Good location, easy check in, nice food, room clean »

short and easy.

Our hotel has responded to the review
Our hotel has responded to the review

Andrew, We very much appreciate your comments regarding your stay at the ibis Mackay. Fantastic to hear our team looked after you well. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

AccorHotels certified review
Shona C. Business - 07/06/2018
« Ibis Mackay Airport »

Good restaurant with big screen TV playing the tennis. Minor issue with checkout.

Our hotel has responded to the review
Our hotel has responded to the review

Shona, We very much appreciate your comments regarding your stay at the ibis Mackay. I am sorry there was an issue with check out and by your scores our team didn't look after you as well as we should have. I will be speaking to the team to ensure this is resolved. On the other hand It is always a pleasure to receive positive feedback about our restaurant and the big screen. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

AccorHotels certified review
Charles W. Families - 07/06/2018
« Lack of sleep »

During our stay we struggled to shower due to the shower head falling down (electrical tape wrapped around it looks like it was a temporary fix) we also then had the people next door start partying at 12am, by 130 I rang reception they came up asked them to keep it down, by 2am they had started again I rang reception again at 330am as I couldn't sleep and they came up again (understanding this is not necessarily an issue of the hotel and reception promptly came upstairs when I rang). It would also be nice if you accommodated for families with more than 1 child.....

Our hotel has responded to the review
Our hotel has responded to the review

Charlie, Thank you for the time on the phone earlier and as discussed I am sorry that this incident occurred. I have taken action with both my team members and the football team members who were making the noise. I am also sorry there was an issue with the shower, our maintenance contractor is fixing. We are looking into converting some of our interconnecting rooms to family rooms. The set up would be a queen bed in one room and a pull out sofa bed in the other, with also adding a small microwave. We haven't received final approval however trying to work through so watch this space. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Scott Grant General Manager ibis Mackay

AccorHotels certified review
Ted W. Business - 07/06/2018
« A few issues spoiled the stay. »

1. On the first night I asked for a morning wake-up call. It did not happen. 2.i stayed for two nights but was only given one drink voucher. I was told it was because there was just one booking. If I had made a separate booking for each night, which would have involved more work by hotel staff, including replacing all towels and soaps, etc, I would have received two vouchers. Surely you should provide a voucher for each night of a stay. This would encourage guests into the bar/restaurant. 3.in the restaurant one meal included polenta, which I do not like, and another mashed potato. I asked for the first meal but with mash instead of potato and was charged an extra $4. If I had done it the other way around it would also have been $4 extra. It is not the price of the product, it is the price of wanting flexibility. Ridiculous, in my opinion.

Our hotel has responded to the review
Our hotel has responded to the review

Ted, Thank you for the time on the phone earlier and as discussed I really appreciate you taking the time to both complete the survey and for the chat. We do take the items you mention seriously and have taken action to resolve. It would be great to catch up when you are next in Mackay if you have time, please don't hesitate to ask for me on arrival or during your stay. We look forward to welcoming you back again to ibis Mackay. Sincerely, Scott Grant General Manager ibis Mackay

AccorHotels certified review
Dm Business - 07/06/2018
« Great »

It was good, nice food and good staff

Our hotel has responded to the review
Our hotel has responded to the review

Dominic, We very much appreciate your comments regarding your stay at the ibis Mackay. Thank you for being a Gold AccorHotels Loyalty member. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

AccorHotels certified review
Brian G. Business - 07/06/2018
« I always enjoy staying at an IBIS Hotel. »

Friendly staff, comfortable beds, in well appointed rooms. I also enjoy my stays at IBIS Brisbane Domestic Airport.

Our hotel has responded to the review
Our hotel has responded to the review

Brian, We very much appreciate your comments regarding your stay at the ibis Mackay. It is fantastic to have you as a repeat guest thank you for your ongoing business. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

AccorHotels certified review
Anonymous Families - 05/06/2018
« The hotel caters excellently for it target audience and had everything you could want or need »

From check in to check out and the bistro staff everyone was friendly and nothing seemed to much trouble. The food was great and the kids meals especially good value

Our hotel has responded to the review
Our hotel has responded to the review

Jeremy, We very much appreciate your comments regarding your stay at the ibis Mackay. Fantastic to hear our team looked after you well and found the TurBARlence Tavern good value. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

AccorHotels certified review
Anonymous Business - 05/06/2018
« Staff were excellent! »

Courtney was lovely and Shaun is a great cook. Everyone was more than helpful!

Our hotel has responded to the review
Our hotel has responded to the review

Arria, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team especially Sean and Courtney. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

AccorHotels certified review
Scott Couples - 05/06/2018
« modern motel, lovely staff, horrid location, impossible parking setup »

staff were lovely and helpful, motel was nice and modern enough. location is a shocker and the parking setup is bizarre - you have to literally drive through the airport passenger drop off lane to get to the parking lot - so when the airport is very busy, like when a place has not long arrived, its a very long process to get into the carpark.

Our hotel has responded to the review
Our hotel has responded to the review

Scott, Thank you for taking the time to tell us about your experience at the ibis Mackay. I have just left a message on your mobile. I am sorry that you had an issue getting into our car park, we are looking at options which may assist. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. On the other hand it is pleasing to hear our team looked after you well. We hope you will give us another opportunity to welcome you back again. Sincerely, Scott Grant General Manager ibis Mackay

AccorHotels certified review
Allan M. Business - 05/06/2018
« Great facilities and great staff »

Quiet and relaxing. Staff were great. I witnessed staff member Courtney who went out of her way to assist an elderly couple during a busy dinner period. She was fantastic with them.

Our hotel has responded to the review
Our hotel has responded to the review

Allan, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team especially Courney. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Grant General Manager ibis Mackay

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