Hotel - ibis Mackay
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Mackay Hotel

Our hotels AccorHotels
4.5/5 250 reviews
All hotels in Mackay
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 107.00 AUD Non member rate
From 107.00 AUD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Dry cleaning / Ironing

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 152 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 12 connecting rooms
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Trouser press in room
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Crib on request
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.6/5 AccorHotels Rating Based on 2,935 reviews

Our guest reviews for ibis Mackay

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 250 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Bronwyn Solo - 12/02/2018
« Amazing »

What is there to say I love staying at all the ibis hotels it's amazing everytime I stay. Love the beds and the pillows are great and love how you make a note that you can provide more and that's the best ever keep up what your doing cause it's working.

AccorHotels certified review
Bernie B. Business - 11/02/2018
« Bernie B. »

Room was comfortable & clean Suited my purpose. Bought a burger from your kitchen and felt it was over priced and one of the worst burgers I've ever tried. It was the $17 burger with fries.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bernie B., Thank you for taking the time to tell us about your experience at the ibis Mackay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem with our Head Chef and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sonal Singh Night Manager / Assistant Manager

AccorHotels certified review
Stephen R. Business - 11/02/2018
« Location and services suited. »

The young lady on reception was cheerful, friendly and accommodating. She also assisted as I had forgotten my phone charger. Younger lady at bar/bistro did her job, nothing else.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sonal Singh Night Manager / Assistant Manager

AccorHotels certified review
Erica T. Solo - 11/02/2018
« Amazing! »

My stay was amazing. Staff from the reception and dining area were extremely friendly and helpful. My room was exceptionally clean. Food from the absolutely delicious! Thank you for making my stay at ibis great :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Erica, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sonal Singh Night Manager / Assistant Manager

AccorHotels certified review
James N. Business - 11/02/2018
« GOOD »

GOOD

Our hotel has responded to the review
Our hotel has responded to the review

Dear James, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sonal Singh Night Manager / Assistant Manager

AccorHotels certified review
Rino C. Couples - 10/02/2018
« Clean comfortable caring »

The staff were all very courteous friendly and extremely helpful. The entrance by car is a little daunting. The service in the restaurant very prompt . The sun was a little annnoying in the restaurant until it set.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rino, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sonal Singh Assistant Manager / Night Manager

AccorHotels certified review
Ianandana Couples - 10/02/2018
« A hotel next to the airport terminal »

I hadn't expected this to be an airport hotel, but ... good sized rooms, well equipped, nice views, good parking, really good breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian M., We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sonal Singh Night Manager / Assistant Manager

AccorHotels certified review
Felicity Business - 10/02/2018
« Welcoming, comfortable and convenient »

Lovely Reception Staff, comfortable bed and Room, delicious meals, convenient to Airport and Town

Our hotel has responded to the review
Our hotel has responded to the review

Dear Felicity, We very much appreciate your comments regarding your stay at the ibis Mackay. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sonal Singh Assistant Manager / Night Manager

AccorHotels certified review
Elisha Business - 08/02/2018
« Awesome »

It was short stay but great friendly staff and amazing food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elisha, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sonal Singh Assistant Manager / Night Manager

AccorHotels certified review
Carl Business - 07/02/2018
« Pleasant »

Friendly staff, easy check in and check out, convenient location. Perfect for what I needed which was just a place to sleep.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carl, We very much appreciate your comments regarding your stay at the ibis Mackay. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sonal Singh Assistant Manager / Night Manager

AccorHotels certified review
Anonymous Business - 07/02/2018
« Average »

Nice motel however shower is too small, minimum refreshments to make a coffee and there is no service in the restraint feels like your at Macdonalds. I'd stay there again out of convenience given proximity to airport.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew, Thank you for taking the time to tell us about your experience at the ibis Mackay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem with our food and beverage team and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sonal Singh Assistant Manager / Night Manager

AccorHotels certified review
Steph Business - 07/02/2018
« Was a pleasant stay »

Good service and good food. Nice rooms, nice beds easy tv

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephanie, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sonal Singh Assistant Manager / Night Manager

AccorHotels certified review
Steve J. Couples - 06/02/2018

VERY PLEASENT , STAFF WERE VERY HELPFUL

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steven J., Thank you for taking the time to tell us about your experience at the ibis Mackay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem with our head chef and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sonal Singh Assistant Manager / Night Manager

AccorHotels certified review
Maureen Couples - 05/02/2018
« Pleasant overnight stay »

Courteous staff good food served cheerfully and quickly very comfortable bed and reasonable rates will stay here again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maureen Mortimer, We very much appreciate your comments regarding your stay at the ibis Mackay. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sonal Singh Assistant Manager / Night Manager

AccorHotels certified review
Sarah L. Business - 05/02/2018
« Comfortable! »

Staff were friendly and attentive (and when checking in, the front desk staff member remembered my name even though it had been 3 or so months since my last stay!), room is comfortable and clean. I think the new breakfast hot buffet is a great new addition! Only suggestion I have is to have a path from the hotel to the carpark. At the moment, you need to either walk on the road, or walk/drag your luggage across grass which is often wet in the mornings.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarah Law, We very much appreciate your comments regarding your stay at the ibis Mackay. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sonal Singh Assistant Manager / Night Manager

AccorHotels certified review
Anonymous Solo - 05/02/2018
« Relaxing »

Excellent, quick and easy checking in (great when i was tired)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rachel, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sonal Singh Assistant Manager / Night Manager

AccorHotels certified review
Anonymous Business - 05/02/2018
« Lovely comfortable rooms at a reasonable price »

Was greeted at reception on arrival and had completed the check in process within only a couple of minutes. Was oriented to the hospital and advised on what to do if I needed anything. I needed to change my check out day and time and the staff were friendly and accommodating with this. Was very impressed with the size of the room and the comfort of the bed/pillows. Definitely would stay at an Ibis Hotel again, thank you!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karlie Jones, We very much appreciate your comments regarding your stay at the ibis Mackay. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sonal Singh Assistant Manager / Night Manager

AccorHotels certified review
Anonymous Business - 04/02/2018
« Me »

The hotel was nice however I could not get any continuos sleep. This was due to the blinds not blocking out the light and leaving the room heavily lid up.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dawid Pretorius, Thank you for taking the time to tell us about your experience at the ibis Mackay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sonal Singh Assistant Manager / Night Manager

AccorHotels certified review
Pieter B. Business - 04/02/2018
« Home away from home »

I visit regularly and there are Always friendly staff and really good food from the kitchen

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pieter Blackie, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sonal Singh Assistant Manager / Night Manager

AccorHotels certified review
Anonymous Business - 04/02/2018
« Great for overnight business trip »

Modern with all the facilities needed for a comfortable overnight business trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lachlan Forsyth, We very much appreciate your comments regarding your stay at the ibis Mackay. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sonal Singh Night Manager / Assistant Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 107.00 AUD Non member rate
From 107.00 AUD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guaranteeHow it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate
See rates