Hotel - ibis Mackay
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Mackay Hotel

4.5/5 292 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Italian
    • Japanese
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Cash machine

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 2 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 152 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 12 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Trouser press in room
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Telephone
    • Direct dial telephone
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 4,029 reviews

Our guest reviews for ibis Mackay

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 292 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Couples - 15/12/2018 TripAdvisor review
« Cairns - Melbourne return »

Still one of the best hotels for people on a road trip in Australia.Compact, but well designed and fitted out rooms.The usual Accor bed comfort.An excellent place to do your computer work.Always cleanFriendly no fuss reception.Good place to have a drink and a bite to eat.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 861rolfs, Thank you for your great feedback. The hotel is in a great location and I am glad you enjoyed your stay. We look forward to welcome you back in the near future. Kind Regards,

Lisa A. Couples - 13/12/2018 AccorHotels certified review
« More than expected »

The rooms are clean and have all that is required of for an overnight stay before catching a flight.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lisa A., We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Richard Business - 12/12/2018 AccorHotels certified review
« Clean , Frendly , good customer experiance »

Good , Welcome , friendly .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard, Thank you for your great feedback and loyalty. We look forward to welcome you back soon. Sincerely, Adriette

Ian Business - 12/12/2018 AccorHotels certified review

As usual the accom was great and the reception staff were fantastic. I have always had a feeling that the majority of food and Beverage staff are not happy or need more training. Here are a few notes I took while I was there and how I felt at the time Ibis (Deleted name) rude and short Dinner Steak over cooked Steak dumped on top of salad - sauce ruined the salad. Turn lettuce etc soft and soggy Breakfast Dirty plates on stack Poached eggs over done Hash browns dry and over cooked Had to ask where milk and spoons were

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian, Thank you for sharing your experience. I am sorry that your Food & Beverage experience has not been consistent with our usual standard and I will certainly discuss these concerns with the team to ensure improvements are made. I will also pass your positive feedback onto the Front Office team. We wish you a Merry Christmas and prosperous 2019. We look forward to welcome you back soon. Sincerely, Adriette

Lee Y. Business - 12/12/2018 AccorHotels certified review
« Not good guys! »

This is the second time I've stayed at ibus .I recently joined as i will be going to Mackay a great deal over the next 2 years. Sadly the first time they didn't attatch my member number. No problems. This occasions however my room was not at the standard i believe it should be as far as cleanliness should be. The shower was very mouldy! I did not enjoy using it. The tissue box in bathroom had 3 tissues left....really. My sheets had marks on them. How is the mark on the top sheet match the mark on the bottom sheet unless they were marked on the bed together. I didn't enjoy using them. At all times the staff were professional and pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lee Y., Thank you for taking the time to tell us about your experience at the ibis Mackay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will certainly address your feedback with the housekeeping team to ensure consistency in cleanliness and a comfortable stay for all our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Adriette

John A. Business - 11/12/2018 AccorHotels certified review
« Dampened by power outage and meeting held in a small room with limited circulation and no outside fresh air »

Good food and service - although one beverage attendant not enough at 5pm - need additional staff as I'd finished my meal before my cocktail arrived

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, Thank you for taking the time to tell us about your experience at the ibis Mackay. I am sorry that the lightning storm affected your meeting. As you would be aware, the air conditioning technicians were on site most of the day to fix the issue, as both control boards were struck by lightning and therefore not working. I will also investigate the staffing in the bar during peak times to ensure the service is consistent through out. Thank you again for your business and I hope to welcome you back to Ibis Mackay soon. Have a Merry Christmas and Prosperous 2019. Sincerely, Adriette

Michael B. Business - 11/12/2018 AccorHotels certified review
« reception staff great, rooms clean and tidy, food in Restaurant needs attention »

As above, food from restaurant was not good, Had Veal, sauce was split, to much greens, had won ton all broken up, to much greens.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael B., Thank you for your feedback. I have passed your comments onto the Head Chef who will make contact with you, so it can rectified. We appreciate you sharing your concerns and look forward to welcome you back soon. Sincerely, Adriette

Craig Business - 10/12/2018 AccorHotels certified review
« very satisfied »

very efficient and well located all necessary needs met

Our hotel has responded to the review
Our hotel has responded to the review

Thank you Craig, appreciate you taking the time to share your experience. We look forward to welcome you back. Sincerely, Adriette

James P. Families - 10/12/2018 AccorHotels certified review

People are friendly & helpful Rooms comfortable and quiet Food and beverage outlet is good

Our hotel has responded to the review
Our hotel has responded to the review

Dear James P., Thank you for sharing your experience. I will certainly pass your comments onto the hotel team. We look forward to welcome you back soon. Sincerely, Adriette

Warren Business - 10/12/2018 AccorHotels certified review
« Great location, service with a smile 24/7 »

The check in staff were very efficient and courteous understanding that it was very late Sunday night and most of us were here for business not leisure

Our hotel has responded to the review
Our hotel has responded to the review

Thank you Warren, appreciate your feedback and I will certainly pass this feedback onto the team. Sincerely, Adriette

Chris Business - 10/12/2018 AccorHotels certified review
« Very happy with Ibis MacKay »

Great staff made the stay very pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nathasha & Chris, Thank you for sharing your experience, and I will certainly pass your feedback onto the housekeeping team to ensure the hallways are always kept tidy. We look forward to welcome you back, Sincerely, Adriette

Karen Couples - 10/12/2018 AccorHotels certified review
« overall stay was good, very convenient location »

On check in the receptionist was very rude (Maggie) while myself and another couple were waiting she continued to talk on the phone in the office with no acknowledgement of us at all. There was an excellent gentleman working I. The restaurant who finally come and served us and his customer service was excellent. He also served us in the bar and restaurant and was fantastic. The bar and restaurant was excellent, food was great. The rooms are small but the beds are the comfiest I have ever slept on. Overall great except for check in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karen, Thank you for sharing your experience. I am sorry about your check in experience and will certainly discuss with Maggie to ensure we provide consistent great customer service. I will also share your feedback with the Food & Beverage team as I'm sure they will appreciate it. I hope you would give us another chance to better serve you and I look forward to welcome you back. Sincerely, Adriette

Frequent B. S. Business - 09/12/2018 AccorHotels certified review
« Couldn't be nicer »

The staff is always lovely and friendly. The person doing the night shift just makes you fell like part of the family, she is wonderful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Irene F., Thank you for your great feedback. I will certainly pass it onto the front office team and we look forward to welcome you back soon. Sincerely, Adriette

Anonymous Business - 09/12/2018 AccorHotels certified review
« GREAT »

VERY ENJOYABLE

Our hotel has responded to the review
Our hotel has responded to the review

Dear Glenn N., Thank you for taking the time to share your experience. I am glad you enjoyed your stay and we look forward to welcome you back. Sincerely, Adriette

Nattashar Business - 09/12/2018 AccorHotels certified review
« Relaxed and Easy »

From the booking to check in the process is hassle free! The Staff are lovely, rooms are modern, clean and beds are comfy! What else do you need!! Thanks again Ibis Team x

Our hotel has responded to the review
Our hotel has responded to the review

Dear Natasha R., We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Anonymous Couples - 09/12/2018 AccorHotels certified review
« Good but bathroom shower claustrophobic and pillows too soft »

Good reasonable rates for we neeed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shane I., Thank you for sharing your experience. I will certainly investigate your concerns regarding your check in experience and ensure all guests feel welcome upon arrival. I hope you will give us another chance to serve you better. Sincerely, Adriette

Anonymous Business - 09/12/2018 AccorHotels certified review
« Very convenient and easy »

Easy, good food, comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leon R., We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Stephen Couples - 08/12/2018 AccorHotels certified review
« Great location and food good price and bedding good. »

Had a great stay. Food was great and bed provided a good sleep. Staff were pleasant and provided assistance when required. Would stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steve, Thank you for your feedback. I am glad you enjoyed your stay and we look forward to welcome you back. Sincerely, Adriette

John S. Business - 07/12/2018 AccorHotels certified review
« Clean room and friendly service »

Short and comfortable thanks

Our hotel has responded to the review
Our hotel has responded to the review

Dear John S., We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Damon Business - 06/12/2018 AccorHotels certified review
« Short Stay good service. Satisfied »

Very short stay, 10:30pm Check in, 7:30am Check out. Very easy check in experience and comfortable stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Damon D., We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

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