Hotel - Mercure Manado Tateli Resort and Convention
Mercure Hotel Mercure Hotel

Mercure Manado Tateli Resort and Convention

4.0/5 408 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage
    • Sauna
  • Babysitting on request
  • Beach and water sports
    • Boat excursions (Paying)
    • Private beach
    • Snorkelling/Scuba diving center (Paying)
  • Other sports activities
    • Football
    • Jogging track
    • Volley ball facilities (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hrs
    • Opening hours : Week-end 24 hrs

Business services

  • 5 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

Modern, comfortable and spacious, each room features a key card lock, electronic safety box, centralised AC, WIFI access, satellite channels TV, shower with hot and cold water, IDD telephone line, minibar, and coffee and tea making facilities.

  • 142 rooms
  • 142 non-smoking rooms
  • 13 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 526 reviews

Our guest reviews for Mercure Manado Tateli Resort and Convention

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 408 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
L. Solo - 15/10/2018 AccorHotels certified review
« below my expectation »

1. check in delay. i arrived hotel on 13:00 and was told the standard check-in time is 14:00. so i waited in the bar, the room was ready until 14:45. it wasted too much of my time. 2. poor dining expierence. i haved used the restruant 3 times during my stay with my friend. 2nd time i was told no ordering menu in the restruant because of a group activity, only buffet offered. but the buffet was only with 4 kind of food, can not accept. please notice that the hotel is far a way from downtown, it take a lot of time to find somewhere else to avoid starving. the hotel didn't metion this when check-in or in adcance. 3rd time having the dinner in restruant, i wait for 90min for my food. the food is finish until i went to the kitchen to see it done. but there were only 3 tables in the restruant. 3. poor room service. i called the front desk to have a buckle of ice. 30 min nothing come, i called for a second time and wait for another 30min till i get the ice with a vert stange bowl. 4. poor spa arrangemnt. my friend and i make a reservation for the spa in advance. we went to the spa facility on time but the staff told us there was only one room available. which it was the check out date and we both had a flight to catch. can not believe this is a hotel with a brand of accor. it really made my vocation a regret choice. definately will not recomand online and to my friends.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., Thank you for taking the time to tell us about your experience at the Mercure Manado Tateli Resort and Convention. We want to express our deepest apologies in regards to the unpleasant experiences you had in our resort. We will do our best to improve our resort service, as guest satisfaction is our utmost priority. As a gesture of goodwill, allow us to offer you 1,500 of Le Club points as a token of our apology. We hope to have the opportunity to have you back in our resort, and we will do better for sure. Sincerely, Vincent Archer

Isman T. Couples - 09/10/2018 AccorHotels certified review
« Dissatisfied »

Given a room with smelly and need air freshener. 2nd night room 226 very disturbing and noisy, and no security/hotel personnel try to stop the guest at room 226 from 11pm to 1:30am. Even though front office / security know a group of 10 peoples were coming together entering room 226 Immediately i called security to stop the disturbing noise and ask for sollution. Only at 3am the noise calm. Next morning i ask front office for solution and offered to move to OLD NOT READY suite room. Why not ready, the linen was dirty with paint mark and i asked housekeeping to change the linen (which i found out at 8pm when am back at room). Overall it is bad experience i had with Mercure Tateli

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., Thank you for taking the time to tell us about your experience at the Mercure Manado Tateli Resort and Convention. We want to express our deepest apologies in regards to the unpleasant experiences you had in our resort. We will do our best to improve our resort service, as guest satisfaction is our utmost priority. As a gesture of goodwill, allow us to offer you 2,000 of Le Club points as a token of our apology. We hope to have the opportunity to have you back in our resort, and we will do better for sure. Regards, Vincent Archer

Anonymous Couples - 08/10/2018 AccorHotels certified review
« Good hotel, huge room, broken AC »

Happy to get upgraded room, the room was so huge. But the problem is the AC, and maybe the problem happened to all rooms, since my friend's room AC also broken.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for your review following your recent stay at Mercure Manado Tateli Resort and Convention. To ensure that our guests have a great time staying with us is our priority. We apologize for the inconvenience (the AC issue in the room) you had experienced, we ensure you that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be better from the previous one. Sincerely, Vincent Archer

Andriessanto L. Couples - 05/10/2018 AccorHotels certified review
« lack of staff attention »

im a local , i live here in manado. mercure had a lot of improvements. already had a lot of choices of activities, and breakfast is improving. the only things stay the same is the staff. previously i regularly booked by agoda or booking.com, 2 weeks before stayed , i call the receptionist to request junior ocean suite on the 1st floor, and then 3days before stay also i make the called again, and they said that they already assigned me on 1st floor. but when i arrive for check in , everythings has changed abd they said no assignment to the room. and this happened the 3rd time. funny , very unprofessional staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., Thank you for taking the time to tell us about your experience at the Mercure Manado Tateli Resort and Convention. We want to express our deepest apologies in regards to the unpleasant experiences you had in our resort. We will do our best to improve our resort service, as guest satisfaction is our utmost priority. As a gesture of goodwill, allow us to offer you 1,000 of Le Club points as a token of our apology. We hope to have the opportunity to have you back in our resort, and we will do better for sure. Regards, Vincent Archer

Anonymous Friends - 30/09/2018 AccorHotels certified review
« Great time had by all »

We enjoyed our 4 nights. The room was nice, bed comfy, pillows were good. Some very minor issues in the room, it wasnt too much a problem for us however we were asked how our room was so we let guest services know. The issues were fixed promptly. Service is impeccable, staff from restaurant, front of house, grounds, housekeeping were wonderful and made our stay really enjoyable.

N. P. Couples - 28/09/2018 AccorHotels certified review
« Thanka for all »

Saya datang ke manado utk urusan keluarga dan maaf saya tidak cukup waktu untuk lebih menikmati Mercure..am so sad about it...will come again early this oktober...so thx for all ur kindness n ur facilities .. am enjoyed it

Anonymous Families - 27/09/2018 AccorHotels certified review
« Good »

Nice place, pool and view

Farly Friends - 26/09/2018 AccorHotels certified review
« I feel comfortable »

I feel incridble, i feel welcome, friendly staffnya., Maybe interior room must change,.

Toh K. H. Families - 19/09/2018 AccorHotels certified review
« Friendly service but disappointing room quality »

Lobby, concierge, restaurant, housekeeping service was friendly. Food served was delicious, especially the various types of local “sambal”. We were given 1H45 minutes lunch break from the dive Centre. Usually we would have to wait more than 45 minutes or 1 hour for our food to be served. We ended up rushing our lunch just to make it in time back to the dive Centre. We submitted the feedback to the restaurant staff. The restaurant and kitchen crew apologized for the slow service. We were suprised when we received an apology card on our table and we appreciate that our feedback were taken notice by the crews However the room quality was unsatisfying and we didn’t enjoy it room #136: -Air conditioner was not cool despite an engineer was sent to fix the situation -sink area were mouldy -room was changed to #324 Room #324 -same air conditioner issue, not cooling at all. In fact we were sweating while sleeping on both rooms -shower room floor’s gradient wasn’t cemented well and caused flood of stagnant water after every shower.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., Thank you for taking the time to tell us about your experience at the Mercure Manado Tateli Resort and Convention. We want to express our deepest apologies in regards of the unpleasant experiences you had in our resort. Regarding the room condition, we are still in the process of renovating every room. However, we will do our best to do some maintenance in the current rooms as soon as possible. We will do our best to improve our resort service, as guest satisfaction is our utmost priority. As a gesture of goodwill, allow us to offer you 5,00 of Le Club points as a token of our apology. We hope to have the opportunity to have you back in our resort, and we will do better for sure. Sincerely, Vincent Archer

Anonymous Business - 17/09/2018 AccorHotels certified review
« Convenience place »

Over all is good and nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear I Wayan E., Thank you for taking the time to share your experience about Mercure Manado Tateli Resort and Convention. We are glad that you chose our resort as a place to stay, we hope you enjoyed it. Thank you as well for the appreciation of our service and facilities. To ensure that our guests have a great time staying with us is our priority. We apologize if there are things that did not meet your expectations. Many thanks for the feedback once again, and we certainly hope to have the chance to welcome you back in the future. Sincerely, Vincent Archer

Jessica Friends - 13/09/2018 AccorHotels certified review
« Quality of cosiness and comfortable »

Friendly staff and service with a smile. Elegant bedroom and tidy. I'm amazed by the varied breakfast menu every time I stayed at mercure. This time they serve meatball noodles, it tastes really good. Really pleasant to stay here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jessica, Thank you for your loyalty, and also for the review of your stay in Mercure Manado Tateli Resort and Convention. We are happy to know that you have enjoyed your stay and that our facilities, rooms, and service have met your expectation. Your review is very important to us because we really take our guests’ satisfaction is our utmost priority, and your compliments will be delivered to our staffs and will act as their encouragement to do even better in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Vincent Archer

Marcel Families - 12/09/2018 AccorHotels certified review
« Good »

Im so exited

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marcel, Thank you for your review of your stay in Mercure Manado Tateli Resort and Convention. We are glad to know that you have enjoyed your stay and that our facilities, rooms, and service have met your expectation. Your review is very important to us because we really take our guests’ satisfaction is our utmost priority, and your compliments will be delivered to our staffs and will act as their encouragement to do even better in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Vincent Archer

Eriko Families - 05/09/2018 AccorHotels certified review
« Great place to stay. »

I like the renovated room. But the services need to be improved. 1st when i want to check in theres no waiting line so i just stand before the other guest and the reception thought i was just another group of tourist until i asked to check in. When i entered the room the shower towel are not provided so i called the reception. It took like 3 hours until i had to ask the passing by cleaning service for the towel. The room service was just as i expected which is good. The breakfast menu variants is less than last time i stayed. Also i saw the waitress were more polite and friendly to international tourist than local guest.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eriko, Thank you for your review following your recent stay at Mercure Manado Tateli Resort and Convention. To ensure that our guests have a great time staying with us is our priority. We apologize for the inconvenience you had experienced, we ensure you that we are taking the appropriate measures to address the problem and prevent future occurrence. Many thanks for the feedback once again, and we certainly hope to have the chance to welcome you back in the future. Sincerely, Vincent Archer

Adi S. Business - 24/08/2018 AccorHotels certified review
« Very pleasant experience »

Go there for work, the place have a very peace and quiet environment so is very good for rest after work activity. front office is very helpful, they always deliver what i ask like cab order to the airport and other small thing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adi, Thank you for your review of your stay in Mercure Manado Tateli Resort and Convention. We are glad to know that you have enjoyed your stay and that our facilities, rooms, and service have met your expectation. Your review is very important to us because we really take our guests’ satisfaction as our utmost priority, and your compliments will be delivered to our staffs and will act as their encouragement to do even better in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Vincent Archer

Trendy Families - 23/08/2018 AccorHotels certified review
« 2 THUMBS UP! »

alfiantrendy21 Tomohon, Indonesia 21 Reviewed 1 week ago 2 THUMBS UP stayed one night with family, great room but bit dark for family with baby, have a little incident but paid with the services by restaurant staff while having breakfast. also clean pool and really friendly with children. And of course the food are really delicious. My Baby ate a lot that morning. So Overall...My Family had a great vacation.. And of course we'll return for another nights.

Our hotel has responded to the review
Our hotel has responded to the review

Dear trendy, Thank you for the comment on your stay, we do appreciate your feedback. We are happy to know that you have enjoyed your stay and your family had a great time in Mercure Manado Tateli Resort and Convention. However, we do apologize for the inconvenience you had experienced. We will make sure that the unpleasant issue will not occur again in the future. Look forward to welcoming you back for yet another great stay. Regards, Vincent Archer

Davin H. Business - 14/08/2018 AccorHotels certified review
« Memorable stay »

I had a good night sleep while watching the TV. The room itself was great, it was cool and comforting, not a lot of noise. Although there were some minor issues. The internet was not that fast during the night. The bath tub's hot water was not working properly. And I would prefer there were more channels and better picture. The restaurant for the breakfast, I had to change my table every so often because it was so crowded and people just randomly sat on empty seats despite some dish and drinking glass was I obviously and deliberately put on the table. But overall it was a nice experience for one night only.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Davin H., Thank you for your review following your recent stay at Mercure Manado Tateli Resort and Convention. To ensure that our guests have a great time staying with us is our priority. We apologize for the inconvenience you had experienced, we ensure to you that we are taking the appropriate measures to address the problem and prevent future occurrence. Many thanks for the feedback once again, and we certainly hope to have the chance to welcome you back in the future. Sincerely, Vincent Archer

Nick Families - 13/08/2018 AccorHotels certified review
« Manado tateli resort »

Nice room, comfy bed and amazing pool and breakfast - great staff cleaning rooms, pool, engineer, restaraunt eve and breakfast and of course front reception staff. Thanks we had a great stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nick, Thank you for the lovely comment of your stay, we do appreciate your feedback. We are glad that you chose our resort as a place to stay during your visit to North Sulawesi, we hope you enjoyed it. It is nice to hear that our facilities, rooms, and services met your expectation, as our guests' satisfaction is our priority. I have shared your good review with our team, they were all pleased to be of service during your stay. This will serve as encouragement as we continue to provide high standards of service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Vincent Archer

Eivind Families - 06/08/2018 AccorHotels certified review
« Nice staff - nice facilities - but a bit remotely located. »

Really enjoyed the friendliness and hospitality of the staff. The pool left the impression of being a bit dirty, and I urge the hotel to look at ways to improve this. Logistics in the restaurant could improve as it could take an hour serving all of us (10 persons). At the time of booking the resort was a beach resort, but the name was changed 3 weeks before our arrival (beach was removed), and that's more precise description as there is no beach at the facilities or close by (at least not for swimming). The hotel could improve the information on what to do outside the resort, as it is remotely located.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eivind, Thank you for your review following your recent stay at Mercure Manado Tateli Resort and Convention. To ensure that our guests have a great time staying with us is our priority. We apologize for the inconvenience you had experienced, we ensure to you that we are taking the appropriate measures to address the problem and prevent future occurrence. Many thanks for the feedback once again, and we certainly hope to have the chance to welcome you back in the future. Sincerely, Vincent Archer

Jt Friends - 31/07/2018 AccorHotels certified review
« Nice place to relax »

In general, the location is good with friend service staffs! The only concern is that the resort is 'aging' and it is high time to have a complete renovation inside-out to restore it. For food wise, maybe can add on with a few more choices too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JT, We very much appreciate your comments regarding your stay at the Mercure Manado Tateli Resort and Convention. We are glad that you chose our resort as a place to stay during your visit to North Sulawesi, we hope you enjoyed it. Thank you as well for the appreciation of our service and facilities. To ensure that our guests have a great time staying with us is our priority. We apologize if there are things that did not meet your expectations. Many thanks for the feedback once again, and we certainly hope to have the chance to welcome you back in the future. Sincerely, Vincent Archer

Farida J. U. Families - 29/07/2018 AccorHotels certified review
« Excellent »

Excellent all the staff was really fredly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Farida, Thank you for your review of your stay in Mercure Manado Tateli Resort and Convention. We are glad to know that you have enjoyed your stay and that our facilities, rooms, and service have met your expectation. Your review is very important to us because we really take our guests’ satisfaction as a priority, and your compliments will be delivered to our staffs and will act as their encouragement to do even better in the future. We are looking forward to welcoming you again in the future. Regards, Vincent Archer

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