Hotel - Mercure Manado Tateli Resort and Convention
Mercure Hotel Mercure Hotel

Mercure Manado Tateli Resort and Convention

4.0/5 397 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage
    • Sauna
  • Babysitting on request
  • Beach and water sports
    • Boat excursions (Paying)
    • Private beach
    • Snorkelling/Scuba diving center (Paying)
  • Other sports activities
    • Football
    • Jogging track
    • Volley ball facilities (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hrs
    • Opening hours : Week-end 24 hrs

Business services

  • 5 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

Modern, comfortable and spacious, each room features a key card lock, electronic safety box, centralised AC, WIFI access, satellite channels TV, shower with hot and cold water, IDD telephone line, minibar, and coffee and tea making facilities.

  • 142 rooms
  • 142 non-smoking rooms
  • 13 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 483 reviews

Our guest reviews for Mercure Manado Tateli Resort and Convention

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 397 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Davin H. Business - 14/08/2018 AccorHotels certified review
« Memorable stay »

I had a good night sleep while watching the TV. The room itself was great, it was cool and comforting, not a lot of noise. Although there were some minor issues. The internet was not that fast during the night. The bath tub's hot water was not working properly. And I would prefer there were more channels and better picture. The restaurant for the breakfast, I had to change my table every so often because it was so crowded and people just randomly sat on empty seats despite some dish and drinking glass was I obviously and deliberately put on the table. But overall it was a nice experience for one night only.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Davin H., Thank you for your review following your recent stay at Mercure Manado Tateli Resort and Convention. To ensure that our guests have a great time staying with us is our priority. We apologize for the inconvenience you had experienced, we ensure to you that we are taking the appropriate measures to address the problem and prevent future occurrence. Many thanks for the feedback once again, and we certainly hope to have the chance to welcome you back in the future. Sincerely, Vincent Archer

Nick Families - 13/08/2018 AccorHotels certified review
« Manado tateli resort »

Nice room, comfy bed and amazing pool and breakfast - great staff cleaning rooms, pool, engineer, restaraunt eve and breakfast and of course front reception staff. Thanks we had a great stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nick, Thank you for the lovely comment of your stay, we do appreciate your feedback. We are glad that you chose our resort as a place to stay during your visit to North Sulawesi, we hope you enjoyed it. It is nice to hear that our facilities, rooms, and services met your expectation, as our guests' satisfaction is our priority. I have shared your good review with our team, they were all pleased to be of service during your stay. This will serve as encouragement as we continue to provide high standards of service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Vincent Archer

Eivind Families - 06/08/2018 AccorHotels certified review
« Nice staff - nice facilities - but a bit remotely located. »

Really enjoyed the friendliness and hospitality of the staff. The pool left the impression of being a bit dirty, and I urge the hotel to look at ways to improve this. Logistics in the restaurant could improve as it could take an hour serving all of us (10 persons). At the time of booking the resort was a beach resort, but the name was changed 3 weeks before our arrival (beach was removed), and that's more precise description as there is no beach at the facilities or close by (at least not for swimming). The hotel could improve the information on what to do outside the resort, as it is remotely located.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eivind, Thank you for your review following your recent stay at Mercure Manado Tateli Resort and Convention. To ensure that our guests have a great time staying with us is our priority. We apologize for the inconvenience you had experienced, we ensure to you that we are taking the appropriate measures to address the problem and prevent future occurrence. Many thanks for the feedback once again, and we certainly hope to have the chance to welcome you back in the future. Sincerely, Vincent Archer

Jt Friends - 31/07/2018 AccorHotels certified review
« Nice place to relax »

In general, the location is good with friend service staffs! The only concern is that the resort is 'aging' and it is high time to have a complete renovation inside-out to restore it. For food wise, maybe can add on with a few more choices too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JT, We very much appreciate your comments regarding your stay at the Mercure Manado Tateli Resort and Convention. We are glad that you chose our resort as a place to stay during your visit to North Sulawesi, we hope you enjoyed it. Thank you as well for the appreciation of our service and facilities. To ensure that our guests have a great time staying with us is our priority. We apologize if there are things that did not meet your expectations. Many thanks for the feedback once again, and we certainly hope to have the chance to welcome you back in the future. Sincerely, Vincent Archer

Farida J. U. Families - 29/07/2018 AccorHotels certified review
« Excellent »

Excellent all the staff was really fredly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Farida, Thank you for your review of your stay in Mercure Manado Tateli Resort and Convention. We are glad to know that you have enjoyed your stay and that our facilities, rooms, and service have met your expectation. Your review is very important to us because we really take our guests’ satisfaction as a priority, and your compliments will be delivered to our staffs and will act as their encouragement to do even better in the future. We are looking forward to welcoming you again in the future. Regards, Vincent Archer

Ryan B. Couples - 20/07/2018 AccorHotels certified review
« Impressive! »

They've had upgraded me into Suite Type of Room and did extra effort to prepare welcoming fresh fruit and choco! it was kind gesture and best service I ever had so far. unfortunately their room services need to be improved since my order never came one night. overall, It was excellent room and beautiful hotel! Thank you Mercure and Accorhotel group!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ryan B, We very much appreciate your comments regarding your stay at the Mercure Manado Tateli Resort and Convention. We are glad that you chose our resort as a place to stay during your visit to North Sulawesi, we hope you enjoyed it. Thank you as well for the appreciation of our service and facilities. To ensure that our guests have a great time staying with us is our priority. We apologize if there are things that did not meet your expectations. Many thanks for the feedback once again, and we certainly hope to have the chance to welcome you back in the future. Sincerely, Vincent Archer

Alfonso R. S. Families - 19/07/2018 AccorHotels certified review
« OK »

staff was helpful. appreciatte quick respond to make guess confortable at first sign of trouble. transportation very difficult to and from hotel to city. taxi grab gojek difficult and hotel seems not prepare to manage would be nice if have hourly schedule to city.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alfonso, Thank you for taking the time to share your experience about Mercure Manado Tateli Resort and Convention. We are pleased that you chose our resort as a place to stay, we hope you enjoyed it.Thank you as well for the appreciation of our service and facilities. To ensure that our guests have a great time staying with us is our utmost priority. We apologize if there are things that did not meet your expectations. We are looking forward to welcoming you again in the future. Sincerely, Vincent Archer

Agus J. Business - 18/07/2018 AccorHotels certified review
« Work and play »

Amazed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Agus, Thank you for taking the time to share your experience about Mercure Manado Tateli Resort and Convention. We are glad that you chose our resort as a place to stay, we hope you enjoyed it. Thank you as well for the appreciation of our service and facilities. To ensure that our guests have a great time staying with us is our priority. We apologize if there are things that did not meet your expectations. Many thanks for the feedback once again, and we certainly hope to have the chance to welcome you back in the future. Sincerely, Vincent Archer

Jemmy T. Families - 12/07/2018 AccorHotels certified review
« Nice »

Really love the room,pool and the scenery

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jemmy, We very much appreciate your comments regarding your stay at the Mercure Manado Tateli Resort and Convention. We are happy to know that you have enjoyed your stay and that our facilities, rooms, and service have met your expectation. Your review is very important to us because we really take our guests’ satisfaction as our utmost priority, and your compliments will be delivered to our staffs and will act as their encouragement to do even better in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vincent Archer

Petra N. M. Families - 10/07/2018 AccorHotels certified review

Nice room,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Petra, Thank you for taking the time to write a review about Mercure Manado Tateli Resort and Convention. It is nice to hear that our facilities, rooms and services met your expectation, as our guests' satisfaction is our priority. I have shared your review with our team, they were all very pleased to be of service during your stay. This will serve as encouragement as we continue to provide high standards of service. Once again thank you and we hope to welcome you back again soon! Sincerely, Vincent Archer

Nofri A. Families - 05/07/2018 AccorHotels certified review
« your service is very best »

we all very happy visit in your hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nofri, Thank you for your review of your stay in Mercure Manado Tateli Resort and Convention. We are happy to know that you have enjoyed your stay and that our facilities, rooms, and service have met your expectation. Your review is very important to us because we really take our guests’ satisfaction as our utmost priority, and your compliments will be delivered to our staffs and will act as their encouragement to do even better in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vincent Archer

Deky P. Families - 28/06/2018 AccorHotels certified review
« Happy to be here, nice people (staff) and good accommodations »

I got suite room face to the ocean view it was great, room are nice and clean but may be just for mention that the pillows little bit smell not good .I stay in room 330. but overall me and my family really enjoy to stay here ☺..one more thing BREAKFAST ARE AWESOME...I'm sure I will come back.thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Deky, We very much appreciate your comments regarding your stay at the Mercure Manado Tateli Resort and Convention. To ensure that our guests have a great time staying with us is our priority. We apologize for the inconvenience (the bad smell of the pillow) you had experienced, we ensure you that we are taking the appropriate measures to address the problem and prevent future occurrence. Many thanks for the feedback once again, and we certainly hope to have the chance to welcome you back in the future. Sincerely, Vincent Archer

J. Families - 26/06/2018 AccorHotels certified review
« Good »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear J., Thank you for your review of your stay in Mercure Manado Tateli Resort and Convention. We are happy to know that you have enjoyed your stay and that our facilities, rooms, and service have met your expectation. Your review is very important to us because we really take our guests’ satisfaction as our utmost priority, and your compliments will be delivered to our staffs and will act as their encouragement to do even better in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vincent Archer

Cecy Families - 18/06/2018 AccorHotels certified review
« Nice »

I love the atmosphere, beach, garden, and the pool. The room is comfortable and the service is excellent. But it’s difficult for me to reach a mobile phone signal also the wifi from my room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cecy, Thank you for your comments regarding your stay at the Mercure Manado Tateli Resort and Convention. It is always a pleasure to receive positive feedback. We are also taking note of your comment about the mobile phone signal and the WiFi, we ensure you that we are taking the appropriate measures to address the problem and prevent future occurrence. Many thanks for the feedback once again, and we certainly hope to have the chance to welcome you back in the future. Sincerely, Vincent Archer

Friends getaway - 10/06/2018 TripAdvisor review
« Amazing Holiday »

Want to be free for a moment with my work and urban activity. We chooses this hotel to spend our time. And yeaaah !! This hotel is exceptional. We are spoiled by the accommodation that this hotel has.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jessica, Thank you for choosing to stay with us again! We value your loyalty. It is so delightful to know that you had an amazing holiday at Mercure Manado Tateli Beach Resort! It was a genuine pleasure to host you. I have shared your comments with our staff, and they were so happy to hear them! Your five-star rating and such wonderful words are the highest compliments for us. Thank you again for the excellent review and we are looking forward to welcoming you again in the future. Regards, Vincent Archer

Eben Families - 09/06/2018 AccorHotels certified review
« Best place for family stay »

Overall, our stay this time was very good. My children's favorite hotel so far. Good choices of food, very nice room (326), nice pool, hopefully on our next stay, the water sport facility will be ready.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eben, We very much appreciate your comments regarding your stay at the Mercure Manado Tateli Beach Resort. We are pleased to know that on your stay with us, our service has met your expectations and you had great times at Mercure Manado Tateli Beach Resort. I will definitely share this review with the team and make it as an encouragement to never stop doing better for our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vincent Archer

Jessica Friends - 07/06/2018 AccorHotels certified review
« Satisfactions »

This hotel gave a lot of positive energy for me. Very suitable for a vacation with family or friends. The employees were friendly and very helpful. Quite natural atmosphere. Clean and spacious rooms. And most of all I love, a charming pool ^_^

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jessica, Thank you for your loyalty and wonderful review of your recent stay, we do appreciate your feedback. We are glad to know that you have enjoyed your stay and that our facilities, rooms, and service have met your expectation. Your review is very important to us because we really take our guests’ satisfaction as a priority, and your compliments will be delivered to our staffs and will act as their encouragement to do even better in the future. We are looking forward to welcoming you again in the future. Regards, Vincent Archer

Anonymous Families - 07/06/2018 AccorHotels certified review
« Enjoyable and family friendly. »

The accommodation are neat and clean. My family especially loves the beach view porch and the pool.

Our hotel has responded to the review
Our hotel has responded to the review

Dear chandra, Thank you for your review following your recent stay at Mercure Manado Tateli Beach Resort. To ensure that our guests have a great time staying with us is our priority. We apologize for the inconvenience you had experienced, we ensure you that we are taking the appropriate measures to address the problem and prevent future occurrence. Many thanks for the feedback once again, and we certainly hope to have the chance to welcome you back in the future. Sincerely, Vincent Archer

Maliya Families - 05/06/2018 AccorHotels certified review
« Need to improve »

Breakfast was so average need to improve, the room was perfect and the staff was well trained

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maliya, Thank you for your review of your recent stay, we do appreciate your feedback. To ensure that our guests have a great time staying with us is our priority. Regarding the breakfast you mentioned, we already reviewed the menu rotation with our Executive Chef and we start to add another food station of a local dish, variety fish dish, and more pastries selection. We will do our best to improve our resort service, as guest satisfaction is our utmost priority. Once again thank you for your review about your stay and we are looking forward to welcoming you again in the future. Sincerely, Vincent Archer

T. C. L. Solo - 01/06/2018 AccorHotels certified review
« Very disappointing experience »

1. Aircon was not cold in the room when i arrived. Requested to change room, but the warm condition did not improve. Requested front desk to send technician to fix the aircon, the technician came the fiddle abit with the blower and informed me that the aircon had already been fixed. That is big bull.... the room temp did not go down.... For 6 days and 5 nights, i had to sat near to the aircon blower to cool down. 2. Room cleaning service was too slow. I went out diving at 8:30am and returning 4:pm...and realised the room was still not clean. I made a complaint and the cleaner came...For 10minutes, i had endure 2 strangers moving around my room and i had to made way in order not to bumb into them 3. Lousy breakfast...for 5 days, the breakfast menu was almost identical. Terrible terrible terrible hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., Thank you for taking the time to tell us about your experience at the Mercure Manado Tateli Beach Resort. We are sorry to hear about the issues you encountered with our service and facilities. We sincerely apologized. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. We fixed all the problems in the room, also we already reviewed the breakfast menu rotation with our Executive Chef and starting today we add another food station of local dish, variety fish dish, and more pastries selection. We will do our best to improve our resort service, as guest satisfaction is our utmost priority. As a gesture of goodwill, allow us to offer you 1,000 of Le Club points as a token of our apology. We wish to have more opportunities to welcome you back to our resort. Sincerely, Vincent Archer

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