Hotel - Novotel Xi'an SCPG
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Novotel Xi'an SCPG Hotel

4.5/5 84 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Children's Club for 4 to 6 years
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Late Check Out
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Children's Club for 4 to 6 years

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-12:00/17:30-22:30
    • Opening hours : Week-end 06:30-12:00/17:30-22:30

Business services

  • 4 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Free 24 hrs service.

Hotel location

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 1,006 reviews

Our guest reviews for Novotel Xi'an SCPG

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 84 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Mrs A. B. Couples - 16/09/2018 AccorHotels certified review
« Mrs »

Modern, clean rooms. Good location - minutes away by subway to the B. Tower. Great location next to a mall - great food selection. Good stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angie B., We very much appreciate your comments regarding your stay at the Novotel Xi'an SCPG. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Men Guest Relation Manager Novotel Xian SCPG

Mrs C. Couples - 14/09/2018 AccorHotels certified review
« Brilliant »

Alice Liu Leo WU Carie Made our stay very welcome everything about the hotel and staff were very attentive and great location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. PaulClive C., We very much appreciate your comments regarding your stay at the Novotel Xi'an SCPG. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Men Guest Relation Manager Novotel Xian SCPG

Alan C. Families - 11/09/2018 AccorHotels certified review
« A Great Novotel Hotel In Xian »

Very pleasant stay as from reception to room condition and housekeeping is good. Surprise that the hotel allow us to check out FOC till 5 pm as we have a late night flight to catch. We were given Club Lounge privilege after the 5 pm check out and this allow our waiting in the hotel till our airport departure at 9 pm. Highly recommend this Novotel XIAN to any foreign visitor. Pros... near Subway Long Shuo Yuan station... beside shopping mall with variety of food option available... friendly staff. Why I did not give a full 10 score is because concerige can improve in greeting guest and help guest with luggage and flag a taxi for transport.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Siew Cheung C., We very much appreciate your comments regarding your stay at the Novotel Xi'an SCPG. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Meanwhile we have taken note of your comments and would like to make the relate training to improve the guest experience and make the guest feel welcome . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Men Guest Relation Manager Novotel Xian SCPG

C. Y. K. Business - 10/09/2018 AccorHotels certified review
« Hotel's Personal Touch »

The Hotel's decorative placed on the bed make me feel they care for their frequent guest. It was nice of them to put those decorative in my room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yew K. C., We very much appreciate your comments regarding your stay at the Novotel Xi'an SCPG. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Men Guest Relation Manager Novotel Xian SCPG

T. K. C. Couples - 07/09/2018 AccorHotels certified review
« Great Staffs »

Welcome by Bruce and Owen in a very polite and helpful way. Great staff to approached!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Kok C. T., We very much appreciate your comments regarding your stay at the Novotel Xi'an SCPG. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Men Guest Relation Manager Novotel Xian SCPG

Henry Y. Business - 05/09/2018 AccorHotels certified review
« a bit too noisy »

every morning from 9AM, the "wind" noise of air-conditioner (outside, might be the department store downstairs) become unbearable. other things are fine, the service people are nice and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shuo Y., Thank you for taking the time to tell us about your experience at the Novotel Xi'an SCPG. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem . We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emilie Men Guest Relation Manager Novotel Xian SCPG

Juns Families - 24/08/2018 AccorHotels certified review
« very good hotel to stay in with family »

very good experience. staff are knowledgable and friendly, the service is excellent. The room is comfortable. the lounge is good. the breakfast has good selection of choice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Novotel Xi'an SCPG. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Men Guest Relation Manager Novotel Xian SCPG

Warren Couples - 21/08/2018 AccorHotels certified review

Nice location, clean room and well-priced.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chun-Tao C., We very much appreciate your comments regarding your stay at the Novotel Xi'an SCPG. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Men Guest Relation Manager Novotel Xian SCPG

D. Solo - 28/07/2018 AccorHotels certified review
« Pleasant stay during a warm season. »

Spent two nights in July at Novotel Xi'an SCPG and enjoyed my stay. One note for improvement: the gym should be stocked with either plastic water cups or bottled water. The lack of either amenities made it a rather thirsty workout.

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的严先生: 感谢惠赐有关下榻西安印力诺富特酒店的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Emilie Men 宾客关系经理 西安印力诺富特酒店

Renzhi G. Solo - 20/07/2018 AccorHotels certified review
« Satisfaction »

My experience this time is very satisfactory. I arrived Xi’an early and checked in hotel at ten. I didn’t expect to be able to check in because it’s too early. Instead, to my surprise, I was able to do so in addition to having a upgrade because single bedroom wasn’t available. The executive room has everything I would need. Staff have been very hospitable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RenZhi g., We very much appreciate your comments regarding your stay at the Novotel Xi'an SCPG. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Men Guest Relation Manager Novotel Xian SCPG

Frances Families - 15/07/2018 AccorHotels certified review
« Professional and friendly staff. »

Sherry was very obliging and efficient. She was friendly and lovely to deal with. The concierge team were also very helpful. Our room was comfortable and clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David V., We very much appreciate your comments regarding your stay at the Novotel Xi'an SCPG. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Men Guest Relation Manager Novotel Xian SCPG

Family - 15/07/2018 TripAdvisor review
« An amazing stay at a beautiful hotel »

My mum arrived from the Caribbean to visit me in Shanghai. We began traveling around China And have enjoyed our stay at all the Accor Hotels we booked in Beijing, Xi’an and in Hong Kong. Our best experience was at Xi’an SCPG. This was largely due to the very personal touch of one of the managers, Leo Wu. He helped us to plan our trip around the city to ensure that we took in all the sights to the city wall, the bell and drum tower, Muslim street and arranged our tour to The Terrocotta Warriors Museum where we had the opportunity to meet one of the farmers who discovered the warriors! The best thing about this hotel was that every member of staff that we encountered were very professional, friendly and helpful. From the doormen who helped us with taxi’s around the city to Demi in the bar who helped us to settle for World Cup matches. A very special thank you to Leo Wu for ensuring we had such an amazing stay at this beautiful hotel in Xi’an.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, thank you very much for choosing Novotel Xi'an SCPG, and for taking your valuable time to share your experience. Be assured that your feedback will encourage us to strive even more for continuously improving our quality and service. We hope to welcome you again soon and wish you everything goes well!

Huan Business - 13/07/2018 AccorHotels certified review
« good value for money »

good location,traffic easy, shopping and eating easy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Huan Z., We very much appreciate your comments regarding your stay at the Novotel Xi'an SCPG. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Men Guest Relation Manager Novotel Xian SCPG

Ys T. Business - 11/07/2018 AccorHotels certified review
« Comfortable stay »

The hotel is at the very good location which beside the Shopping mall. Comfortable bed. Room is clean and neat. The only un-satisfaction is breakfast! It is messy on sitting arrangement. Need to have a sign to show the table is occupied.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yong Song T., We very much appreciate your comments regarding your stay at the Novotel Xi'an SCPG. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Meanwhile we have taken note of your comments and will report to the relate department for the table booking issue to improve the guest feeling. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Men Guest Relation Manager Novotel Xian SCPG

W. Business - 29/06/2018 AccorHotels certified review
« Like home »

Reception colleagues were full off passion and kindness. Offered me warm welcome and hospitality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bo W., We very much appreciate your comments regarding your stay at the Novotel Xi'an SCPG. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Men Guest Relation Manager Novotel Xian SCPG

Jack W. Couples - 22/06/2018 AccorHotels certified review

Convenient comfort good service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chien-Yuan w., We very much appreciate your comments regarding your stay at the Novotel Xi'an SCPG. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Men Guest Relation Manager Novotel Xian SCPG

Charlie Business - 19/06/2018 AccorHotels certified review
« Very nice experience in Xi'an Novotel »

Firstly I want to thanks Bruce who provided a very professional reception and kindly service. Secondly I feel very comfortable when I stay in Novotel, fresh fruits, greeting letter, and clean bath. It is the first time I visit Xi'an, and I think I have a very nice impression for this city by Novotel this time. I will select to stay in Novotel Xi'an when I take my family to visit Xi'an next time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gan W., We very much appreciate your comments regarding your stay at the Novotel Xi'an SCPG. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Men Guest Relation Manager Novotel Xian SCPG

C. Y. K. Business - 18/06/2018 AccorHotels certified review
« Comfortable »

The staff was accommodating. Freshly cooked burger and wedge fries for lunch. It was a nice lunch.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yew K. C., We very much appreciate your comments regarding your stay at the Novotel Xi'an SCPG. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Men Guest Relation Manager Novotel Xian SCPG

David C. Families - 11/06/2018 AccorHotels certified review
« Good experience in a night rest »

The hotel offered us a free big fruit plate for a minor accident which we found the room the reception arranged was still in an unready status. It is a good experience to have this unexpected gift. The hotel also reminded they could extended 2 more hours for free if our flight was in afternoon. The location of the hotel is very fantastic, just connected with a corridor to the check-in counters. I swam in the morning for free in the hotel, the pool was ok. I will definitely choose this hotel if I fly from the xi'an airport again. It's worth for the money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RuJiang Z., We very much appreciate your comments regarding your stay at the Novotel Xi'an SCPG. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Men Guest Relation Manager Novotel Xian SCPG

Simon Solo - 04/06/2018 AccorHotels certified review
« Mediocre »

Very comfortable bed, but it is everything.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ang L., Thank you for taking the time to tell us about your experience at the Novotel Xi'an SCPG. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emilie Men Guest Relation Manager Novotel Xian SCPG

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