Hotel - Novotel Xi'an SCPG
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Novotel Xi'an SCPG Hotel

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4.5/5 56 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Buffet Breakfast
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Children's Club for 4 to 6 years
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
  • Reception open 24 hours a day
  • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Children's Club for 4 to 6 years

Catering

  • Buffet Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-12:00/17:30-22:30
    • Opening hours : Week-end 06:30-12:00/17:30-22:30

Business services

  • 4 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 541 reviews

Our guest reviews for Novotel Xi'an SCPG

100% genuine reviews from our guests

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4.5/5 TripAdvisor Rating Based on 56 reviews
AccorHotels certified review
A. H. Business - 02/11/2017
« The best in the world »

I've been travelling in China 12 years and your service and hospitality was the best I have ever got, in fact also from global perspective, when visiting around the world in 40 countries, you ate the best in the world.

AccorHotels certified review
G. J. Couples - 25/10/2017
« Ms »

I cant accept that my room has no air con. It was 24-25 degrees and impossible to sleep. I wasted time complaining about my aircon unit and a day before i was told that the hotel doesnt switch on the aircon for anyone. Big bed, big room and lavender pillow and a make do fan helped. Breakfast was terrible too. Location was very good.

AccorHotels certified review
W. S. Business - 24/10/2017

room is fine, serves is good and reponse timely. only smell in room.

AccorHotels certified review
Anhar A. K. Business - 19/10/2017
« I feel like my home that’s all »

Really good and the staff are corporate with me like their clos Frend I can say averting is better for me with that hotel

AccorHotels certified review
Kwon J. Y. Families - 09/10/2017
« Very kind staffs and services with comfortable room and cosy sky lounge »

First of all the staffs were so devoted that we have been so much feeling comfortable like at home. Room was cleaned well with enough amenities. Breakfast restaurant supplied with various foods and drinks that were all fresh. Around the hotel is a big shopping mall with many nice restaurants and stores and we enjoyed the foods and shopping. The public transportation like subway train is very convenient to go many famous places for city trip and taxi service that provided by the hotel was so nice and convenient to quickly arrive at the airport from the hotel. Especially the manager of the hotel, Leo Wu, was so kind and careful that we have been feeling at home during our stay at the hotel.

AccorHotels certified review
R. K. Business - 07/10/2017
« Multi lingual staff will enhance the services better »

It is very good staying in Novotel and China. Foreigners feel very safe here and multi linguistic staff will enhance services firther

AccorHotels certified review
Patrick P. Business - 29/09/2017
« Excellent service, clean and well designed room, breakfast is good »

It was a very good experience from checking-in, staying at the hotel and checking-out. The front desk staff (Ms. Deng Huan) was very friendly. As my flight was delayed for 6hrs, I was coming to the hotel very late. The staff was fast and was able to make the check-in experience very comfortable. The hotel room condition is in excellent condition, which is clean and non-smoking is rule is observed on the floor. I will stay at this hotel again and recommend to other visitors.

AccorHotels certified review
Chris K. Couples - 28/09/2017
« Great hotel - apart from the music in the premier lounge »

This is a lovely hotel. Our only small criticism is the music in the premier lounge which was loud and monotonous, making it hard to relax.

AccorHotels certified review
D. Solo - 28/09/2017
« Great hotel »

Great hotel room. I'm still waiting for the deposit refund though.

AccorHotels certified review
Brenton W. Solo - 26/09/2017
« Hotel falls short »

Nice hotel, great rooms, fantastic location, friendly staff. BUT Management need to seriously invest in improving the english of the team. I do not feel this hotel is up to western standards re communication. Most of the staff had little if no english. If I local hotel I can overlook this but Novotel? Other issue. Tried to pay my account on the Saturday night. At the front desk was a DJ or Band playing like front row at a rock concert. The noise was deafening. I was trying to talk to the young male staff at reception. He was shouting at me and I shouting at him to be heard. Terrible! I gave up in the end and returned the next day to pay. What a plain stupid idea to have such loud music playing in an area where the customer does their business with the hotel. Management need to can it. Make it easier for your customer and staff. Ambient lounge music yes but ear shattering noise, NO! Hotel has potential but poor Management. Would suit Chinese guest not western.

AccorHotels certified review
P. L. K. Couples - 19/09/2017
« A hotel in a great location with well designed rooms and comprehensive facilities available to guests. »

The hotel location was excellent, away from the chaotic city center and only 50 meters from a subway station. Rooms were well designed offering a good range of amenities including plug points for most countries. All facilities were in good working order and very well maintained. Breakfast was a bit disappointing, the menu did not change to any great degree (during our five days stay) and the bacon was very over-cooked. The egg station did not offer omelette, and although juices were available, there was no drinking water. The coffee machine did not work well as the cappuccino came out lukewarm. The concierge station on the first floor was often over-whelmed by guests' requests being stuffed by only one individual most of the time. The concierge's standard of English was very poor, resulting in their inability to understand and answer questions/requests from guests properly. The city map provided by the Hotel was useless, lacking in detail e.g. roads were not identified making it impossible for guests to use the map to find a specific location.

AccorHotels certified review
Spencer P. Families - 14/09/2017
« Staff, service and room were excellent, food was good. »

My wife and I enjoyed our stay.

AccorHotels certified review
Gavin W. Friends - 10/09/2017
« Great Experience, Great People »

My stay was typical of Accor Hotels. I was welcomed, check in was fast, rooms were fantastic and food was fabulous.

AccorHotels certified review
Anonymous Business - 09/09/2017

Window could not be closed tightly, I could not sleep well because it was too noisy, I could hear cars and buses passing by during the night.

AccorHotels certified review
Cl Friends - 04/09/2017
« The excellent service and beautifully designed room complemented a memorable holiday. »

The drive from airport to hotel with Ronnie was already a pleasant start to our holiday. Noted he was careful on the road - personally, I value safety on the road and it's rare to find a careful driver, more so in the middle of the night. And chatting with Ronnie along the way about Xian and our holiday arrangements was very pleasant. Upon arrival at hotel, he guided us up to the 8th floor reception and made sure that all were in good order before leaving. Then we have Elena at the reception who was very helpful and quick in getting our needs processed. One area where an improvement can be made though is the deco and seating at Tang Tea Bar. We love our Chinese teas and coffee, but the deco and seating are not quite matching Novotel's standard.

AccorHotels certified review
Hyunsoo U. Solo - 31/08/2017
« Very Nice Room and good location next to shopping mall. »

I have stayed for 4nights, it was a nice room with new facilities. Air-conditioner is good, all furniture is new. The shopping mall next to it makes the stay better, even it is a bit expensive compared to local market.

AccorHotels certified review
Lilian Couples - 25/08/2017
« Excellent »

The staff were most helpful at the Premier lounge. Food was great. Concierge on ground floor not as friendly but still good service

AccorHotels certified review
Jeffrey Business - 24/08/2017
« Nice hotel, Nice people »

Hotel is very new and clean. Staff there are very nice and helpful. The girl, Ellena, at reception desk is so kind and helpful.

AccorHotels certified review
J. B. Business - 20/08/2017
« The hotel is located in downtown area of XiAn, also the service is good »

The service of the restaurant is specially good. dinner is richful with local snacks etc. The breakfast could be better with its choice.

AccorHotels certified review
Min J. Business - 11/08/2017
« overall is good, but unfriendly odor in room and corridor »

two nights in Novotel Xian: facility is good; the entrance door is pretty small, and easy to be neglected. Bad smelling in room and corridor, which means poor ventilation rate or air change rate.

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