Hotel - Novotel Xi'an SCPG
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Novotel Xi'an SCPG Hotel

4.5/5 101 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Children's Club for 4 to 6 years
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Late Check Out
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Children's Club for 4 to 6 years

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-12:00/17:30-22:30
    • Opening hours : Week-end 06:30-12:00/17:30-22:30

Business services

  • 4 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Free 24 hrs service.

Hotel location

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 1,285 reviews

Our guest reviews for Novotel Xi'an SCPG

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 101 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Eric Z. Business - 30/01/2019 AccorHotels certified review
« Nice Staff and clean room »

the hotel crew was nice. room was clean and quite. bed was big and comfortable enough.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ShaoHua Z., We very much appreciate your comments regarding your stay at the Novotel Xi'an SCPG. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Men Guest Relation Manager Novotel Xian SCPG

Empty S. Business - 23/01/2019 AccorHotels certified review
« comfortable and clean, staff good hospitality »

as above

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Novotel Xi'an SCPG. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Men Guest Relation Manager Novotel Xian SCPG

Noor S. Families - 09/01/2019 AccorHotels certified review
« Amazing 1 Night stay »

We were checked in to our room by the Front Office Manager by the name of Oscar. He spoke fluent English. We were greeted warmly and upgraded to the premier floor. Oscar even allowed late check out at 4pm the following day as our flight was late at night that day. The room was simply spectacular and complete with all the amenities needed. Breakfast however was a bit of a letdown. Usually as Muslims, we will be offered vegetarian fried noodles/rice to compensate for the non halal meat dishes at other hotels in China. But this option wasn't made available to us. In future, we hope that there will be more vegetarian/halal friendly dishes in the buffet line. Otherwise, we had an amazing stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. K., We very much appreciate your comments regarding your stay at the Novotel Xi'an SCPG. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.And we have taken your comments ,and report to the team to try to make it happen in future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely , Emilie Men Guest Relation Manager Novotel Xian SCPG

Anonymous Families - 07/01/2019 AccorHotels certified review
« Satisfied »

The hotel has new equipment and high technology content. The location is good and the traffic is convenient. Breakfast is plentiful and the lounge is satisfied.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Y. , We very much appreciate your comments regarding your stay at the Novotel Xi'an SCPG. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Men Guest Relation Manager Novotel Xian SCPG

Song Business - 25/12/2018 AccorHotels certified review
« Comfortable Stay »

Staffs are very well train, feels like home.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., We very much appreciate your comments regarding your stay at the Novotel Xi'an SCPG. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Men Guest Relation Manager Novotel Xian SCPG

D. S. Business - 09/12/2018 AccorHotels certified review
« An elegant 4 star hotel which deserves 5 stars »

I regret that I didn't know this hotel earlier. I often visit Xi'an and it's a pity that only last month I found this hotel. the service and the rooms are amazing, everything is clean, nicely decorated and the location in the heart of Xi'an shopping center is excellent. I remember Ms. Wendy who took good care of me. She made sure that I could enjoy my stay to the fullest. I'm looking forward to meeting her again. She is professional, feels responsible and can guess what guests need. Her English is very good also. I recommend that she gets promoted at your hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.D., We very much appreciate your comments regarding your stay at the Novotel Xi'an SCPG. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely , Emilie Men Guest Relation Manager Novotel Xian SCPG

H. Business - 06/12/2018 AccorHotels certified review
« Convenient »

Comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., We very much appreciate your comments regarding your stay at the Novotel Xi'an SCPG. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We have taken note of your comments. We would like to report to the relate department to take the action to improved the issue . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Men Guest Relation Manager Novotel Xian SCPG

Andy L. Business - 28/11/2018 AccorHotels certified review
« A very pleasant stay »

The staff are very friendly and responsive throughout my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., We very much appreciate your comments regarding your stay at the Novotel Xi'an SCPG. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely , Emilie Men Guest Relation Manager Novotel Xian SCPG

Christine Business - 26/11/2018 AccorHotels certified review
« Good value »

Check in and check out was efficient and staff were pleasant. Room is nice and spacious. Had everything I needed. Breakfast was nice with plenty to choose from. I was here for work. In the evening I needed to get some work done but didn't want to stay in my room all night, so went to the 8th floor where the bar is. I had a nice chicken burger and some cocktails while there. I enjoyed having the space to relax and hang out there. I'd stay at this hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.A., We very much appreciate your comments regarding your stay at the Novotel Xi'an SCPG. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Men Guest Relation Manager Novotel Xian SCPG

G. H. J. Friends - 18/11/2018 AccorHotels certified review
« Is Great to stay in Novotel xi'an »

Room is big and clean ,comfort like home ,shopping is right on same building.....all the staff are very friendly and help ,especially the concierge staff Mr 刘小刚,guide us a few nice tourist point and restaurant, also arrange us a day trip transport..... tks a lot.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., We very much appreciate your comments regarding your stay at the Novotel Xi'an SCPG. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Men Guest Relation Manager Novotel Xian SCPG

Dariusz Families - 14/11/2018 AccorHotels certified review
« Excellent location »

The location is excellent. The hotel is adjacent to the shopping mall and within a 3min walk from the Line 2 Metro station. The room was very comfy and clean. The internet connection was fast and reliable. The only problem my family and I (2 adults and 2 children) had was breakfast. We stayed in the hotel for 2 nights and each morning we couldn't find empty table for breakfast. Once we managed to grab 4 seats, it has taken ages to get our table cleaned up. Finally, most hot food was gone after 8:30am even though breakfast supposed to be served until 9:30am.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., Thank you very much for taking the time to tell us about your stay at the Novotel Xi'an SCPG. Unfortunately, we haven’t met your expectations. Please allow me to express my most sincere apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We have taken your comments and ask the restaurant Manage to take the relate improvement plan to avoid this things happened in future. Again, we are very sorry for the things you experienced at the hotel. Thank you again for sharing your experience, we sincerely look forward to your visit in next time, I’m trust this time will be the new experience! Sincerely, Emilie Men Guest Relation Manager Novotel Xian SCPG

Shirley Couples - 08/11/2018 AccorHotels certified review
« Excellent »

Excellent hotel with warm and friendly staffs

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. W., We very much appreciate your comments regarding your stay at the Novotel Xi'an SCPG. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Men Guest Relation Manager Novotel Xian SCPG

L. Y. F. Couples - 07/11/2018 AccorHotels certified review
« Room is too stuffy »

Hi our overall experience in your hotel at end October was ruined by the lack of aircon. Room was stuffy most of the time. We were given 2 standing fans which when we kept turned on through the night, it would sometimes be too cold. But upon switching off, in middle of night, it would be too warm or stuffy. Our sleep was affected as a result. As a result we would n should not recommend any friends to stay at your hotel ... unless it’s wintertime perhaps? When we walked along the corridor, we saw other hotel guests leaving their room doors open! That should not be the case for a 4-4.5 star hotel. All other areas were generally fine. Housekeeping has done a good job. Thanks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. L., Thank you very much for taking the time to tell us about your stay at the Novotel Xi'an SCPG. Unfortunately, we haven’t met your expectations. Please allow me to express my most sincere apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. For the Air conditioning‘s problem ,we have reported to the management team and made the relate improvement plan to avoid this things happened in future. Again, we are very sorry for the things you experienced at the hotel. Thank you again for sharing your experience, we sincerely look forward to your visit in next time, I’m trust this time will be the new experience! Sincerely, Emilie Men Guest Relation Manager Novotel Xian SCPG

Cedric Families - 04/11/2018 AccorHotels certified review
« Nice hotel, optimum location, excellent hotel staff. »

As above in title.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., We very much appreciate your comments regarding your stay at the Novotel Xi'an SCPG. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Men Guest Relation Manager Novotel Xian SCPG

David Y. Couples - 02/11/2018 AccorHotels certified review
« Well maintained, convenient location and helpful kind staff »

We stayed for five nights and had no regrets choosing this hotel. It was well located within walking distance (200 Metres) from the metro station on line 2. Right next to the hotel were shopping and dining options as well as a supermarket. The staff were wonderful the moment we checked in. The room was cleaned and tidied up well each day with staff leaving a note to let us know that if there was anything we needed, to call house keeping. If you are taking the high speed train to Xi'an you can use the metro to travel to this hotel. Staff were also kind to help us with directions on how to travel to various places of interest.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Y., We very much appreciate your comments regarding your stay at the Novotel Xi'an SCPG. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Men Guest Relation Manager Novotel Xian SCPG

Song Business - 31/10/2018 AccorHotels certified review
« Value for money »

Very comfortable stay! Feel at home! Manager Wendy is very caring and provided good service. This is the main reason that I returned to this hotel when I travel to Xian.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.T., We very much appreciate your comments regarding your stay at the Novotel Xi'an SCPG. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Men Guest Relation Manager Novotel Xian SCPG

Bruce Couples - 29/10/2018 AccorHotels certified review

Good checkinout, adequate breakfast, fantastic suite

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P. , We very much appreciate your comments regarding your stay at the Novotel Xi'an SCPG. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Men Guest Relation Manager Novotel Xian SCPG

Ricky C. Solo - 27/10/2018 AccorHotels certified review

Smooth and professional check in. Very comfortable room. Courteous and helpful breakfast staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rick C., We very much appreciate your comments regarding your stay at the Novotel Xi'an SCPG. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Men Guest Relation Manager Novotel Xian SCPG

Lawrence K. Couples - 10/10/2018 AccorHotels certified review
« Pleasant Stay »

My wife and I enjoyed our one week stay at Novotel. We were impressed with the friendly and helpful staff. I would like to specially commend on the following persons: 1. Raymond, on check in, 2. Jenny, a phone operator who communicates good English, 3. Peter Wang, the egg chef. And 4. On the day of checking out, a porter helped us to hail a taxi and loaded our bags into the trunk.

Our hotel has responded to the review
Our hotel has responded to the review

Dear K. C., We very much appreciate your comments regarding your stay at the Novotel Xi'an SCPG. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Men Guest Relation Manager Novotel Xian SCPG

Lu Solo - 10/10/2018 AccorHotels certified review
« Pleasant stay »

Great location! next to many shops and restaurants. The hotel was clean and modern. Staff were professional at all times and quick to respond to any requests or questions. It would be helpful if more staff in the hotel could speak a bit more English. The hotel provides a nice selection of breakfast options with comfortable spacious eating area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Luke D., We very much appreciate your comments regarding your stay at the Novotel Xi'an SCPG. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.And thanks for your comments ,we will arrange more language training to improve the guest stay experience . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Men Guest Relation Manager Novotel Xian SCPG

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