Hotel - Novotel Xi'an SCPG
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Novotel Xi'an SCPG Hotel

4.5/5 94 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Children's Club for 4 to 6 years
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Late Check Out
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Children's Club for 4 to 6 years

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-12:00/17:30-22:30
    • Opening hours : Week-end 06:30-12:00/17:30-22:30

Business services

  • 4 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Free 24 hrs service.

Hotel location

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 1,139 reviews

Our guest reviews for Novotel Xi'an SCPG

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 94 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Dariusz Families - 14/11/2018 AccorHotels certified review
« Excellent location »

The location is excellent. The hotel is adjacent to the shopping mall and within a 3min walk from the Line 2 Metro station. The room was very comfy and clean. The internet connection was fast and reliable. The only problem my family and I (2 adults and 2 children) had was breakfast. We stayed in the hotel for 2 nights and each morning we couldn't find empty table for breakfast. Once we managed to grab 4 seats, it has taken ages to get our table cleaned up. Finally, most hot food was gone after 8:30am even though breakfast supposed to be served until 9:30am.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., Thank you very much for taking the time to tell us about your stay at the Novotel Xi'an SCPG. Unfortunately, we haven’t met your expectations. Please allow me to express my most sincere apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We have taken your comments and ask the restaurant Manage to take the relate improvement plan to avoid this things happened in future. Again, we are very sorry for the things you experienced at the hotel. Thank you again for sharing your experience, we sincerely look forward to your visit in next time, I’m trust this time will be the new experience! Sincerely, Emilie Men Guest Relation Manager Novotel Xian SCPG

Shirley Couples - 08/11/2018 AccorHotels certified review
« Excellent »

Excellent hotel with warm and friendly staffs

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. W., We very much appreciate your comments regarding your stay at the Novotel Xi'an SCPG. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Men Guest Relation Manager Novotel Xian SCPG

L. Y. F. Couples - 07/11/2018 AccorHotels certified review
« Room is too stuffy »

Hi our overall experience in your hotel at end October was ruined by the lack of aircon. Room was stuffy most of the time. We were given 2 standing fans which when we kept turned on through the night, it would sometimes be too cold. But upon switching off, in middle of night, it would be too warm or stuffy. Our sleep was affected as a result. As a result we would n should not recommend any friends to stay at your hotel ... unless it’s wintertime perhaps? When we walked along the corridor, we saw other hotel guests leaving their room doors open! That should not be the case for a 4-4.5 star hotel. All other areas were generally fine. Housekeeping has done a good job. Thanks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. L., Thank you very much for taking the time to tell us about your stay at the Novotel Xi'an SCPG. Unfortunately, we haven’t met your expectations. Please allow me to express my most sincere apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. For the Air conditioning‘s problem ,we have reported to the management team and made the relate improvement plan to avoid this things happened in future. Again, we are very sorry for the things you experienced at the hotel. Thank you again for sharing your experience, we sincerely look forward to your visit in next time, I’m trust this time will be the new experience! Sincerely, Emilie Men Guest Relation Manager Novotel Xian SCPG

Cedric Families - 04/11/2018 AccorHotels certified review
« Nice hotel, optimum location, excellent hotel staff. »

As above in title.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., We very much appreciate your comments regarding your stay at the Novotel Xi'an SCPG. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Men Guest Relation Manager Novotel Xian SCPG

David Y. Couples - 02/11/2018 AccorHotels certified review
« Well maintained, convenient location and helpful kind staff »

We stayed for five nights and had no regrets choosing this hotel. It was well located within walking distance (200 Metres) from the metro station on line 2. Right next to the hotel were shopping and dining options as well as a supermarket. The staff were wonderful the moment we checked in. The room was cleaned and tidied up well each day with staff leaving a note to let us know that if there was anything we needed, to call house keeping. If you are taking the high speed train to Xi'an you can use the metro to travel to this hotel. Staff were also kind to help us with directions on how to travel to various places of interest.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Y., We very much appreciate your comments regarding your stay at the Novotel Xi'an SCPG. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Men Guest Relation Manager Novotel Xian SCPG

Song Business - 31/10/2018 AccorHotels certified review
« Value for money »

Very comfortable stay! Feel at home! Manager Wendy is very caring and provided good service. This is the main reason that I returned to this hotel when I travel to Xian.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.T., We very much appreciate your comments regarding your stay at the Novotel Xi'an SCPG. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Men Guest Relation Manager Novotel Xian SCPG

Bruce Couples - 29/10/2018 AccorHotels certified review

Good checkinout, adequate breakfast, fantastic suite

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P. , We very much appreciate your comments regarding your stay at the Novotel Xi'an SCPG. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Men Guest Relation Manager Novotel Xian SCPG

Ricky C. Solo - 27/10/2018 AccorHotels certified review

Smooth and professional check in. Very comfortable room. Courteous and helpful breakfast staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rick C., We very much appreciate your comments regarding your stay at the Novotel Xi'an SCPG. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Men Guest Relation Manager Novotel Xian SCPG

Lawrence K. Couples - 10/10/2018 AccorHotels certified review
« Pleasant Stay »

My wife and I enjoyed our one week stay at Novotel. We were impressed with the friendly and helpful staff. I would like to specially commend on the following persons: 1. Raymond, on check in, 2. Jenny, a phone operator who communicates good English, 3. Peter Wang, the egg chef. And 4. On the day of checking out, a porter helped us to hail a taxi and loaded our bags into the trunk.

Our hotel has responded to the review
Our hotel has responded to the review

Dear K. C., We very much appreciate your comments regarding your stay at the Novotel Xi'an SCPG. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Men Guest Relation Manager Novotel Xian SCPG

Lu Solo - 10/10/2018 AccorHotels certified review
« Pleasant stay »

Great location! next to many shops and restaurants. The hotel was clean and modern. Staff were professional at all times and quick to respond to any requests or questions. It would be helpful if more staff in the hotel could speak a bit more English. The hotel provides a nice selection of breakfast options with comfortable spacious eating area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Luke D., We very much appreciate your comments regarding your stay at the Novotel Xi'an SCPG. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.And thanks for your comments ,we will arrange more language training to improve the guest stay experience . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Men Guest Relation Manager Novotel Xian SCPG

Tann K. Couples - 08/10/2018 AccorHotels certified review
« New, modern and good location »

Hotel is well located near metro station with Malls around it. Room is new and modern. Staff is excellent in their service quality. Front desk manager Mandy making her best effort arrangement to make my stay more pleasant even though I do not get my room upgrade. Lounge executive Alice making an effort to remember the liking of my food and drinks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., We very much appreciate your comments regarding your stay at the Novotel Xi'an SCPG. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Men Guest Relation Manager Novotel Xian SCPG

Crystal Families - 08/10/2018 AccorHotels certified review
« Nice stay, location is good »

everything is good, but there is one small issue. The power of the hair dryer is too small, and it may take long time to dry my hair. The first night of stay, it was found that the hair dryer was even broken.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs G. , We very much appreciate your comments regarding your stay at the Novotel Xi'an SCPG. Thanks for sharing your feedback. We try to ensure that the finest materials are used in order to not only provide a remarkable hotel experience, but also to practice sustainable hospitality. We have taken note of your comments. We will take the related action to deal with issue to avoid this things happened in future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Men Guest Relation Manager Novotel Xian SCPG

Murray R. Couples - 07/10/2018 AccorHotels certified review
« Our visit was enhanced by excellent customer service despite a dining disaster. »

Since the time we booked online until we left we have nothing but praise for this hotel and it’s staff. We had a bad dining experience but this was handled quickly to our complete satisfaction. We had many occasions to interact with Frank. He always seemed to be there, was always smiling, very helpful, always greeted us, organised a tour for us, return transport to the airport and in general is an asset to your hotel. Nothing was too much trouble for him. His command of English was limited but he always tried very hard and used his phone translator to very good effect. If there’s one aspect of our stay that will stay with us it’s this young man, we will never forget him! He is a real asset to have as a first point of contact when coming and going from the hotel. So a massive thank you to Frank! Awesome young man!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Murray Thomas R., We very much appreciate your comments regarding your stay at the Novotel Xi'an SCPG. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Men Guest Relation Manager Novotel Xian SCPG

Tony S. Couples - 06/10/2018 AccorHotels certified review
« Stay at Novotel Hotel Xi'an »

Nice room and shower, comfortable on 18th floor. Staff were very easy to get on with. Breakfast and dinner were good, chefs would cook food to order. On the first night we thought the food was slightly cool, until we discovered the hot water cooking pots. Chefs Alex and William were very helpful. Would stay there again. Easy access into City and Metro.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tony S., We very much appreciate your comments regarding your stay at the Novotel Xi'an SCPG. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Men Guest Relation Manager Novotel Xian SCPG

Andrew Families - 06/10/2018 AccorHotels certified review
« Well appointed hotel, friendly staff and a great buffet breakfast »

Had a very pleasant stay in the hotel for our two nights. Rooms were very nice and the buffet breakfast was fantastic. The entrance to the hotel could have better signage once inside the front doors to advise where the reception is. We actually walked around the building not sure if that was the entrance because we were expecting to see a reception desk. We were given welcome drink vouchers but when we went to claim them at the bar they said they had no beer. Luckily when we went to the front desk to ask they contacted a manager who brought the beers from another part of the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew W., We very much appreciate your comments regarding your stay at the Novotel Xi'an SCPG. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Men Guest Relation Manager Novotel Xian SCPG

Leslie Families - 02/10/2018 AccorHotels certified review
« It was a great pleasure. »

The room is clean, and the breakfast is nice.

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的雷女士, 非常感谢您选择入住西安印力诺富特酒店,并在百忙之中做出点评,我们很高兴了解到您的入住体验。 您的肯定与支持,是我们不断完善每一个服务细节的动力。能得到您的满意,是对我们团队最好的鼓励。 再次感谢您的评价。我们诚挚的期待您再次光临西安印力诺富特酒店!我们一定会奉上比上一次更好的服务。 祝您生活愉快! 万事如意! 谨启 Emilie Men 宾客关系经理 西安印力诺富特酒店

K. D. Solo - 30/09/2018 AccorHotels certified review
« I had a Wonderful time! »

Great !

Our hotel has responded to the review
Our hotel has responded to the review

Dear D. K., We very much appreciate your comments regarding your stay at the Novotel Xi'an SCPG. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Men Guest Relation Manager Novotel Xian SCPG

Flora Y. Families - 26/09/2018 AccorHotels certified review
« good experience »

Stay 5 nights in Novotel Xi’an. Good experiences, comfort bed, nice service person. Specially for Bruce, thanks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jing y., We very much appreciate your comments regarding your stay at the Novotel Xi'an SCPG. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Men Guest Relation Manager Novotel Xian SCPG

Osw Business - 21/09/2018 AccorHotels certified review
« Very friendly front office team, great service experience and will choose to stay here again if I'm in Xian again. »

Very friendly and well trained Front Office team. The check in was very smooth and the staff was very patient. Great experience staying in this hotel for the first time and will come back again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MALAYSIA O., We very much appreciate your comments regarding your stay at the Novotel Xi'an SCPG. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Men Guest Relation Manager Novotel Xian SCPG

Mrs A. B. Couples - 16/09/2018 AccorHotels certified review
« Mrs »

Modern, clean rooms. Good location - minutes away by subway to the B. Tower. Great location next to a mall - great food selection. Good stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angie B., We very much appreciate your comments regarding your stay at the Novotel Xi'an SCPG. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Men Guest Relation Manager Novotel Xian SCPG

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