Novotel Panama City Hotel 4 stars

TripAdvisor rating 4.0/5 1,014 reviews
Novotel Panama City
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+ 17 Services
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Room 1

Number of guests
Children's age
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Hotel extras

  • Early breakfast in the lobby from 4am

  • Just a stone's throw from the metro station

  • Nestled in a safe and tranquil area

  • Family offers with free accommodation for two children

  • Restaurant and bar with 24-hour à-la-carte service

Services in the hotel and nearby

Check-in from 15h00

Check out up to 13h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Services for children
  • Boat excursions
Business services
  • 2 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Panama City

Calle Jose I. Fabregas y Thays
De Pons, El Cangrejo
Lado Casa deMano de Piedra Duran
581
bella vista, panamá city, panama
panama

Tel: +5073068600

Fax: (+507)3068601

Contact email

Check-in from 15h00

Check out up to 13h00

  • METRO BUS :   VIA ESPANA THAIS DE PONS

  • By plane

    TOCUMEN AIRPORT At 23km / 14 miles

GPS :8.990967, -79.523968

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs. Accommodating up to two adults in twin beds, equipped with air conditioning, 42" LCD TV, minibar, hairdryer and safe, this comfortable room reflects the essence of Novotel.

Superior room with 1 king-size bed

  • Max. number of persons: 3
  • Area: From 29
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with 2 double beds

  • Max. number of persons: 4
  • Area: From 29
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Family Room with 1 king-size bed and 1 sofa bed

  • Max. number of persons: 4
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Room with 2 double beds and sofa bed

  • Max. number of persons: 6
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Suite - 1 king-size bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

365

Type of cuisine: International

Modern and comfortable restaurant offering the best of local and international cuisine

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

365

Photo non contractuelle / Strictly non binding

Enjoy a good time in our lobby bar which serves innovative cocktails specially prepared for you, along with a special selection of tapas and light meals.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 90

  • Maximum capacity: 60 people

  • Maximum banquet capacity: 50 people

Find out more

Our guest reviews for
Novotel Panama City

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

2,339 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,014 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Acceptable Accomodations

Customer review rating 4.4/5

Fred H. Families - 09/09/2019 AccorHotels review

Generally ok hotel, but lacking a couple of basics: microwave and ice bucket. No ice station or vending on floors.

Comfortable

Customer review rating 4.4/5

Mónica A. Solo - 09/09/2019 AccorHotels review

Friendly checking staff. Clean room but somehow presented an odd smell. Perhaps lacks ventilation. Other than that a good hotel to stay and proximity to metro station is a big bonus.

Excellent experience

Customer review rating 4.4/5

Oscar M. Families - 09/09/2019 AccorHotels review

Really nice hotel in panama city. Great value, really nice breakfast

Good Hotel

Customer review rating 4.4/5

Anonymous Business - 24/08/2019 AccorHotels review

good hotel, well located, nice staff.

Dear Maurice W., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Franco A Guest Service Manager

Good location; clean rooms; great price point

Customer review rating 4.4/5

Cj Solo - 23/08/2019 AccorHotels review

Stayed one night on my way to the USA. Had three large bags I had to take to my room - so a storage area on the first floor would be helpful.

Dear CJ L., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katherine Solis General Manager

Our stay in Panama City

TripAdvisor rating 4.0/5

Paradise664960 Family - 08/08/2019 TripAdvisor review

Good hotel clean and very well located close to the metro and to many restaurants The staff is very helpful and kind The breakfast is good and rich The bar is not the biggest one The view from the rooms is good We did not use the parking

Dear Paradise664960, Thank you for taking the time to tell us about your experience. We feel great to know that you enjoyed the service of our staff and our daily breakfast at Restaurant 365. It is always good to know what our guests think of their stay, reason why we work constantly to deliver a great customer experience. Once again, thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Kind Regards, Katherine Solis General Manager

Excellent

TripAdvisor rating 4.0/5

AndreChacon Family - 01/08/2019 TripAdvisor review

I was highly well supported by professional staff of the hotel, my family and I really felt well in our short staying, where we went just for a day in a flight connection and day tour, however the staff attention made us feel at home

Dear AndreChacon, Thank you very much for sharing your experience at Novotel Panama City. We feel honored, as we read your lines. We work arduously to offer an added value. Your comments assure us that we are in the right path. We will share it with our team who works constantly to provide great Customer Experience. We look forward for your next visit, to assist you as you deserve. Kind Regards, Katherine Solis General Manager

service frendly Staff

Customer review rating 4.4/5

Jose A. Solo - 13/07/2019 AccorHotels review

Very nice cervice group, friendly staff.

Estimado Jose Maria A., Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Panama City. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Katherine Solis General Manager
Customer review rating 4.4/5

G S. Solo - 12/07/2019 AccorHotels review

Very efficient staff

Dear GOBICHETTYPALAYAM S., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katherine Solis General Manager
Customer review rating 4.4/5

Paula M. Couples - 10/07/2019 AccorHotels review

Loved the food and clean rooms

Estimada Paula m., Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Panama City. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Katherine Solis General Manager

Probably won't choose your hotel again

Customer review rating 4.4/5

Anonymous Couples - 09/07/2019 AccorHotels review

Our stay was not great. We arrived after dinner and were starving. We had a simple meal in the hotel dining room - soup, nachos, and spaghetti and our bill came to $63 - quite a lot and the food was only mediocre. We should have known better and left the hotel in search of our meal, but we were just too tired. We went up to bed, but our bed had blood spots on it. When I called for new sheets, a front desk clerk was sent with new sheets but I had to remake the bed. Not exactly the service I was expecting. The suite was a nice size, but the upholstery on the sofa was badly stained. I didn't even want to put luggage on it. The coffee in our room wasn't replenished and the air conditioning was imbalanced - the sitting room was freezing and the bedroom was warm. Overall, I was not impressed and doubt I will stay with you again.

Dear Carrie R., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Panama City. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our departments in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Katherine Solis General Manager
Customer review rating 4.4/5

Félix A. Business - 03/07/2019 AccorHotels review

Nice room, good service and restaurant

Dear Felix A., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katherine Solis General Manager

It was wonderful

Customer review rating 4.4/5

Maggie Business - 29/06/2019 AccorHotels review

I very much enjoyed my stay, but wish there was an option for a pool and a hair dryer in the bathroom. Other than that, the hotel was very clean, spacious, modern, and comfortable. I would highly recommend.

Great hotel, very well run, great staff.

Customer review rating 4.4/5

Marco Solo - 28/06/2019 AccorHotels review

From check-in onwards (some issues with remotes for controlling TV channels), to restaurant, cleaning, etc. staff, all the staff was great. The hotel was very clean, well-maintained, and basically everything worked. The air conditioning in my room (I don't know if the fan was having issues) was perhaps having difficulties or underpowered, but ultimately worked ok. The people at the front desk were always very friendly, competent and helpful.

Dear Mark William E., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katherine Solis General Manager

Great

Customer review rating 4.4/5

Saurabh K. Business - 26/06/2019 AccorHotels review

It was great.

Dear Saurabh K., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katherine Solis General Manager

Simple perfect

Customer review rating 4.4/5

Humberto A. Business - 25/06/2019 AccorHotels review

Nice front desk and management personal attention

Dear Humberto A., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katherine Solis General Manager

It was great!

Customer review rating 4.4/5

Victor K. Solo - 25/06/2019 AccorHotels review

It was very pleasant time, everyone in hotel was really great!! From cleaning the room, restaurant, reception, it was very very good!! Very professional, nice people!! I'm definitely coming back again!! Thank you All!! Victor

Dear Victor K., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katherine Solis General Manager

Very bad :-(

Customer review rating 4.4/5

Julio M. Business - 22/06/2019 AccorHotels review

Air conditioner did not work. Was set at 16C and the room was warm. Refrigerator was making noises all night and could not sleep. Thread mills at the gym were bad. The one close to the entrance did not work and the other that had to wait, worked only for 12 minutes and shut itself down.

Estimado Julio M., Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en Novotel Panama City. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Novotel, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Katherine Solis General Manager

Pleasant Staff but Awful Furniture

Customer review rating 4.4/5

R. C. Couples - 18/06/2019 AccorHotels review

All staff members were exceptionally pleasant. The furniture in our guestroom was the most uncomfortable we have ever experienced. It was memorable for being so awful. The toilet malfunctioned twice and required repair. Overall, the excellent staff could not outweigh the discomfort and inconvenience.

Dear Ruth C., Thank you for taking the time to share your comments concerning your stay at the Novotel Panama City. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Katherine Solis General Manager

Comfortable

Customer review rating 4.4/5

Shella Z. Families - 18/06/2019 AccorHotels review

I have stayed here a few times and it is always a great stay. Rooms are comfortable, clean, and the food is great. No issues.

Dear Shella Z., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katherine Solis General Manager
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