Novotel Panama City Hotel 4 stars

TripAdvisor rating 4.0/5 992 reviews
Novotel Panama City
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Room 1

Number of guests
Children's age
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Hotel extras

  • Early breakfast in the lobby from 4am

  • Just a stone's throw from the metro station

  • Nestled in a safe and tranquil area

  • Family offers with free accommodation for two children

  • Restaurant and bar with 24-hour à-la-carte service

Services in the hotel and nearby

Check-in from 15h00

Check out up to 13h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Services for children
  • Boat excursions
Business services
  • 2 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Panama City

Calle Jose I. Fabregas y Thays
De Pons, El Cangrejo
Lado Casa deMano de Piedra Duran
581
bella vista, panamá city, panama
panama

Tel: +5073068600

Fax: (+507)3068601

Contact email

Check-in from 15h00

Check out up to 13h00

  • METRO BUS :   VIA ESPANA THAIS DE PONS

  • By plane

    TOCUMEN AIRPORT At 23km / 14 miles

GPS :8.990967, -79.523968

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs. Accommodating up to two adults in twin beds, equipped with air conditioning, 42" LCD TV, minibar, hairdryer and safe, this comfortable room reflects the essence of Novotel.

Superior room with 1 king-size bed

  • Max. number of persons: x3
  • Area: From 29
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with 2 double beds

  • Max. number of persons: x4
  • Area: From 29
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Family Room with 1 king-size bed and 1 sofa bed

  • Max. number of persons: x4
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Room with 2 double beds and sofa bed

  • Max. number of persons: x6
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Suite - 1 king-size bed

  • Max. number of persons: x3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

365

Type of cuisine: International

Modern and comfortable restaurant offering the best of local and international cuisine

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

365

Photo non contractuelle / Strictly non binding

Enjoy a good time in our lobby bar which serves innovative cocktails specially prepared for you, along with a special selection of tapas and light meals.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 90 m²

  • Maximum capacity: 60 people

  • Maximum banquet capacity: 50 people

Find out more
Novotel Panama City Meeting Room

Our guest reviews for
Novotel Panama City

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

2,159 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

992 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018
Customer review rating 4.4/5

Anonymous Solo - 14/05/2019 AccorHotels certified review

Great service.

Dear Marlon A O., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katherine Solis General Manager

Centrally located hotel

Customer review rating 4.4/5

Karyn H. Solo - 13/05/2019 AccorHotels certified review

This hotel was exactly what I needed for the weekend. Great location, great service and clean room!

Dear Karyn Andrea H., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katherine Solis General Manager

It was

Customer review rating 4.4/5

Jonathan T. Friends - 08/05/2019 AccorHotels certified review

It wasn't that bad. The room was nice I only had to ask them fix the faucet handle, and I had yo request face towels everyday...that was a little annonying. Bed was comfortable. Breakfast was filling.

Dear Jonathan T., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katherine Solis General Manager

Satisfied

Customer review rating 4.4/5

Zaylon Solo - 07/05/2019 AccorHotels certified review

I liked it how things work there they understood english. Quick check in.

Dear Zaylon Rafael Altheo P., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katherine Solis General Manager

Nice place to stay

Customer review rating 4.4/5

Osvaldo S. Couples - 07/05/2019 AccorHotels certified review

The place is nice . The only think I had trouble was working the light in the unit . The front desk didn’t explain when I checked in.

Dear Osvaldo S., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katherine Solis General Manager
Customer review rating 4.4/5

Kevin C. Families - 29/04/2019 AccorHotels certified review

First time was nice in a hotel environment

Dear Kevin Christopher C., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katherine Solis General Manager

Good! But it could be perfect.

Customer review rating 4.4/5

Alberto Business - 28/04/2019 AccorHotels certified review

It was good - some basic features are missing on the room. There was no coffee, but a coffee maker, no hair dryer in the bathroom.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Katherine Solis General Manager

Accommodating staff in a good hotel

Customer review rating 4.4/5

Adriana Solo - 27/04/2019 AccorHotels certified review

I was greated by a very friendly and helpful woman named Yuseth who was delighted to find out it was my birthday and brought a piece of b- day cake to my room. The hotel was clean, in a great location. I was happy to have stayed there. I do however need a room where I can open a window, even a little bit, which was not possible. So the cleaning smell lingerd and I chose to find a hotel where I could have some air come in the room. Otherwise it is a wonderful, friendly, accommodating hotel. The breakfast buffet was good, too. There were tour booking agents which, in booking a trip for me , followed through despite my changing hotels last minute by staying in touch. Very professional. The entire hotel staff was professional. Thank you. I would recommend the hotel to travellers who don't mind the window situation.

Dear Adriana E., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katherine Solis General Manager

panama city

Customer review rating 4.4/5

Anonymous Families - 24/04/2019 AccorHotels certified review

molto positiva

Signora F., Desideriamo ringraziarla per gli apprezzamenti espressi a seguito del suo soggiorno presso Novotel Panama City. E’ con grande piacere che riceviamo i suoi complimenti. Non mancheremo di condividere i suoi commenti con tutta la nostra equipe. La sua soddisfazione è la migliore ricompensa per il nostro personale che lavora giorno dopo giorno per offrire un servizio impeccabile. In attesa di accoglierla nuovamente, Signora/ Signor le porgiamo cordiali saluti. Katherine Solis General Manager

Nice and Comfortable

Customer review rating 4.4/5

Patricia R. Families - 23/04/2019 AccorHotels certified review

I liked the hotel, the beds and pillows were comfortable, the food in the restaurant was delicious and of course the personnel were polite :)

Estimada Gloria Patricia R. Juarez, Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Panama City. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Katherine Solis General Manager

Not good

Customer review rating 4.4/5

Alexander A. Business - 22/04/2019 AccorHotels certified review

The main problem was air conditioned because it didn’t work well. I asked to get change of new room and the other room (same floor) also had problems with air conditioned. In Panama City, air conditioned is critical in order to have a comfortable experience. The number of people to attend at the reception desk if was not enough to solve this problem at night. I have to wait several minutes to receive answer at phone, even I had to go down personally to explain my problem.

Dear Alexander A., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Panama City. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our Maintenance department in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Katherine Solis General Manager

No Cafe en dormitorio

Customer review rating 4.4/5

Ned L. Business - 16/04/2019 AccorHotels certified review

Ok

Estimado Ned L., Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en Novotel Panama City. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Novotel, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Katherine Solis General Manager

Clean relaxing atmosphere in a nice location

Customer review rating 4.4/5

Calvin Business - 12/04/2019 AccorHotels certified review

Booked Novotel as last minute choice on Hotwire for a week of rest and relaxation. Front desk staff was very receptive and helpful. Many dining options within walking distance.

Dear Calvin M., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katherine Solis General Manager

Never again

Customer review rating 4.4/5

Michael S. Solo - 11/04/2019 AccorHotels certified review

Arrived 3:00a.m. asked for a late check out. Cleaners banging on door at 9:30a.m. and twice more until I gave up and left at 10:00a.m. Complained to manager only to be told it’s a “house keeping” issue !

Dear Michael S., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Panama City. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our Housekeeping Department in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Katherine Solis General Manager

Excellent

Customer review rating 4.4/5

Javier Families - 09/04/2019 AccorHotels certified review

Great

Dear Javier Q., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katherine Solis General Manager

Great location, clean, reliable wifi, quiet.

Customer review rating 4.4/5

Clayton B. Business - 07/04/2019 AccorHotels certified review

Great except on not one day was there coffee for the in-room coffeemaker. Why is the machine there?

Dear Clayton B., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katherine Solis General Manager

Excellent

Customer review rating 4.4/5

Ryun S. Business - 04/04/2019 AccorHotels certified review

Always a good Stay @ Novotel panama.

Dear Ryun S., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katherine Solis General Manager

Novotel is where I have stayed in Panama for the past three visits because it is a "10' in all aspects.

Customer review rating 4.4/5

Bobbie K. Solo - 04/04/2019 AccorHotels certified review

All three recent stays have always been a great experience. The staff is very professional, friendly,l and helpful. The hotel is meticulously clean with very comfortable rooms. The restaurant service is excellent with well prepared choices on the menu.

Dear Bobbie K., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katherine Solis General Manager
Customer review rating 4.4/5

S J. Couples - 02/04/2019 AccorHotels certified review

Staff were excellent rooms were outdated I

Dear Serena N., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katherine Solis General Manager

Very clean!

Customer review rating 4.4/5

Karen Families - 31/03/2019 AccorHotels certified review

My number one criteria when I visit any hotel is cleanliness of the rooms and bathrooms. Novotel Panama City met my criteria and for that I was very happy. Comfy bed and pillows. Friendly staff at the front desk and in the restaurant as well. We had two rooms and both were quite spacious. Steamy hot showers everyday. My only complaints are that breakfast is not included in the price and is very pricey to add on at $16 per person, per day. The restaurant menu is very limited and doesn't cater to vegans. I also found the fragrance used to freshen the rooms to be a little on the strong side. Overall, we enjoyed our stay and it's definitely a comfortable hotel for the price. Would be even better if breakfast was included!

Dear Karen W., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katherine Solis General Manager
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