Hotel - Novotel Bukittinggi
Novotel Hotel Novotel Hotel

Novotel Bukittinggi Hotel

4.0/5 387 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • MINANG KABAU
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Outdoor playground for children
  • Other sports activities
    • Bicycles rental
    • Billiards/Snooker (Paying)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 6 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

All 101 rooms have a sophisticated, modern design. They feature a key card lock, air conditioner, cable TV, shower with hot and cold water, IDD telephone line, minibar and coffee & tea making facilities.

  • 98 rooms
  • 12 non-smoking rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • International standard
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 2,088 reviews

Our guest reviews for Novotel Bukittinggi

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 387 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Friends getaway - 14/01/2019 TripAdvisor review
« Big dissapointment »

Big dissapointment. I asked for Non smoking rooms and receptionist told me that all 3 rooms that we rent are non smoking. However I found out letter on (due to the smell and my friend and I recurrent alergy as a result of inhaling the unhealthy air in the mroom) that my room and another room are smoking room. Thru the night, my friend and I were suffering from recurrent allergic due to the smell of the smoking room that we inhaled, event though the hotel changed my room after complaining. It didnt feel like an acoord hotel at all. Big dissapointment

Our hotel has responded to the review
Our hotel has responded to the review

Dear Makmur, Thank you for taking the time to tell us about your experience at the Novotel Bukittinggi . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Bukittinggi, we strive to provide a best service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

Herina L. Couples - 12/01/2019 AccorHotels certified review
« Mountain View and Exelent Services »

Satisfying service, varied breakfast menu, good choice of rooms, beautiful mountain views, clean room and toilet, friendly waiters...

Our hotel has responded to the review
Our hotel has responded to the review

Dear HERINA L. , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Nurfitri Families - 09/01/2019 AccorHotels certified review
« I love bukit tinggi and feels satisfied everytime we stay in NOVOTEL BUKITTINGGI during our holiday, tq. »

Your hotel is very ok.

Our hotel has responded to the review
Our hotel has responded to the review

Dear NURFITRI THIO , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Inigo Families - 05/01/2019 AccorHotels certified review
« Amazing »

Great!

Our hotel has responded to the review
Our hotel has responded to the review

Dear INIGO ABIGAIL , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Andi H. Solo - 01/01/2019 AccorHotels certified review
« Novotel at the beautiful hill »

I like the hotel location and the staff is so welcoming and humble to me, especially Shinta (the staff from F n B at the restaurant). Overall, I love this hotel, except for the gym facilities. Treadmill can't be used and this area should be maintained with respect to the health of the guest.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANDI H. , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Aaron M. Families - 28/12/2018 AccorHotels certified review
« Very nice hotel »

very good experience, nice place and nice staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear AARON M. , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Putri M. Couples - 27/12/2018 AccorHotels certified review

The teapot was not washed. The hairdryer was not work. The mineral water above the table was only one. Please improve the service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PUTRI MERDEKA WATI , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Zein Families - 27/12/2018 AccorHotels certified review
« Perhaps, this is the Best Hotel in West Sumatra »

I stayed for 2 nights in mid December 2018 with my wife and children. I forgot how many times I have been here, but the joy and happy feeling is always there. The exterior design of the Hotel is numero uno. Nothing beat them. The other add points: the view of 2 big mountains, Singgalang and Merapi, Side by Side directly from the window of our room was magnificent and breathtaking. Fresh air of mountain hill area is also healing stress from our daily city life. My kids were so happy with the swimming pools. Classic and nice. Staff were polite and kind. Hotel room was okay but not soundproof. Elevator is small and looks old. Need more attractions for kids/family. Mr. Yon, the GM was very kind and he is a fine Man. Thank you very much for your hospitality. Overall, we love this hotel and recommended

Our hotel has responded to the review
Our hotel has responded to the review

Dear AIM ZEIN , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Husband (. R. A. B. Families - 26/12/2018 AccorHotels certified review

It ok the hotel staff is very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RUSLI ABU BAKAR , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Demas T. Families - 20/12/2018 AccorHotels certified review
« Awesome service »

All staff are very polite. They delivered the key of the room that I’ve asked to change the previous room due to bathroom dorr cant be closed. Amazing

Our hotel has responded to the review
Our hotel has responded to the review

Dear DEMAS T. , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Iin S. Families - 18/12/2018 AccorHotels certified review
« Good room and good food »

Very satisfied

Our hotel has responded to the review
Our hotel has responded to the review

Dear INDRAWATI , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Harry C. P. Families - 17/12/2018 AccorHotels certified review
« Harry Chan p. »

All facilities ok. But the towel is not good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear HARRY CHAN , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Nurrohmat Families - 15/12/2018 AccorHotels certified review
« Nice experience »

Comfortable. Complete breakfast. Fast respone in service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear NURROHMAT , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Selamat M. Couples - 14/12/2018 AccorHotels certified review

Not bad

Our hotel has responded to the review
Our hotel has responded to the review

Dear SELAMAT m. , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Alex C. Solo - 11/12/2018 AccorHotels certified review
« Dissapointing. »

The hotel is too old already. When raining, water leaking every where, including at the hallways. You can feel the dampness and smell old building materials and furniture rotten. Designs, features and fixtures are outdated. This is not a standard NOVOTEL hotel anymore. The first time my family and I stayed at this hotel was about 20 years ago. It was nice. It is time for major renovation works. Front desk staff should behave nicely to hotel guests. Being professional does not mean that you can show an arrogant and bossy attitude to your guests. You are in a hospitality industry.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALEX J C. , Thank you for taking the time to tell us about your experience at the Novotel Bukittinggi . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Bukittinggi, we strive to provide a best service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

Iva F. Business - 10/12/2018 AccorHotels certified review
« Good »

The Location is very strategic, Food OK, but perhaps Novotel Bukittinggi has to renew the building.

Our hotel has responded to the review
Our hotel has responded to the review

Dear YANTHY LEWERISSA/IVA F , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Derham B. Couples - 07/12/2018 AccorHotels certified review

Old and classic building but very well maintained. Very friendly staff. Location is very convenient as it is located in central area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DERHAM B. , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Drh F. Y. Business - 06/12/2018 AccorHotels certified review
« Good »

Every thing good but the towel look not clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear FEVI y. , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Nita I. Couples - 01/12/2018 AccorHotels certified review
« Old hotel need repairing such as painting and change old property »

Overall good enough but need many improve and renovation for building.. Towel not good, the colour getting bad..

Our hotel has responded to the review
Our hotel has responded to the review

Dear NITA , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Riswan R. Families - 01/12/2018 AccorHotels certified review
« This hotel provided all my needs »

Love to be in the hotel. Love the gardens, foods, scenery and the staffs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RISWAN R. , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

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