Hotel - Novotel Bukittinggi
Novotel Hotel Novotel Hotel

Novotel Bukittinggi Hotel

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4.0/5 338 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • MINANG KABAU
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Bicycle hire facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 6 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

All 101 rooms have a sophisticated, modern design. They feature a key card lock, air conditioner, cable TV, shower with hot and cold water, IDD telephone line, minibar and coffee & tea making facilities.

  • 98 rooms
  • 12 non-smoking rooms
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Telephone
    • Crib on request
    • Minibar
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 1,589 reviews

Our guest reviews for Novotel Bukittinggi

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 338 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Zul D. M. Families - 09/02/2018
« Excellent Hospitality by the Staff and Great Location »

Excellent Hospitality by the Staff and Great Location. Walking distance to shopping area and also Bukit Tinggi popular landmark, Jam Gadang. Hotel staff was very friendly and helpful especially at the reception. Breakfast need to be more varieties but the foods are so tasty. Maybe need to improve the room since its old style.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ZUL EZWAR ZAINAL , We very much appreciate your comments regarding your stay at the Novotel Bukittinggi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Kamil A. Families - 09/02/2018
« Novotel Bukittinggi: A Magical Place »

We spent one night in Novotel Bukittinggi and it was a day to remember. Starting from a magnificent mountain-view room to the grand and artistic architecture to the friendly and helpful hotel staff, all of which made us feel like we were in a magical place. We surely want to come back to Novotel in our next visit to Bukittinggi to experience the magic once more...

Our hotel has responded to the review
Our hotel has responded to the review

Dear KAMIL A. , We very much appreciate your comments regarding your stay at the Novotel Bukittinggi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Ibrahim Couples - 04/02/2018

It was a pleasant stay, the staff were friendly and accommodating and went out of their way to take care of us especially the Bell Captain. Only disappoint is the Front Office staff that was not attentive or accommodating. During check in there were 3 staff but one was checking in another guest while the other 2 staff just ignored me. The keys didn’t work and i had to go down to the front office everyday to have it updated. The staff said maybe the key was affected by a cell phone. Initially i had reserved to stay 4 nights but had to cut it short to 3 nights. I had contacted hotels.com to change the stay from $ nights to 3 nights but hotels.com asked to to contact Novotel directly. I emailed Novotel and they said to contact Expedia. It was a game if ping pong just cancel the last night. On check out the front office staff said the hotel cannot refund the last night and asked me to contact Expedia. In my opinion the hotel was thebservice provider and should be able to accommodate my request to reduce my stay from 4 nights to 3 nights without any problem and also refund me the last night. Not necessry to contact Expedia.

Our hotel has responded to the review
Our hotel has responded to the review

Dear IBRAHIM , We very much appreciate your comments regarding your stay at the Novotel Bukittinggi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Yulita Business - 01/02/2018
« Nice »

Wonderful

Our hotel has responded to the review
Our hotel has responded to the review

Dear YULITA IRWAN , We very much appreciate your comments regarding your stay at the Novotel Bukittinggi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Anonymous Families - 01/02/2018
« Good »

The room was very comfortable and the service is very good too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear OKTAVIANDO , We very much appreciate your comments regarding your stay at the Novotel Bukittinggi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Dennis R. Business - 30/01/2018
« Clean rooms, efficient service, good restaurant, overall a very good hotel experience. »

I have stayed at the Novotel Bukit Tinggi 5 times over the last 15 months and have always found the staff to be friendly & helpful. The rooms are well lit and comfortable and the restaurant has a good menu and quality food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DENNIS ALAN R. , We very much appreciate your comments regarding your stay at the Novotel Bukittinggi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Rieza I. Business - 25/01/2018
« Great ambience »

The room is nice, clean and spacious.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RIEZA IMFA , We very much appreciate your comments regarding your stay at the Novotel Bukittinggi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Dessy Couples - 20/01/2018

Receptionist very warm and give me well information. Breakfast with a good traditional taste. Love it The life music make me not sleep well. The sound of the singer and music too loud.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DESI , We very much appreciate your comments regarding your stay at the Novotel Bukittinggi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
V.j Business - 18/01/2018

Was extremly disappointed with the room given to me. The music from the bar was blaring, the bar being just below my room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JESWANI VIJAY , Thank you for taking the time to tell us about your experience at the Novotel Bukittinggi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Narumi Couples - 16/01/2018
« good »

good

Our hotel has responded to the review
Our hotel has responded to the review

Dear DARMONO , We very much appreciate your comments regarding your stay at the Novotel Bukittinggi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Au D. Business - 14/01/2018
« Excellent »

The room is good, the facilities are good. The hospitality of the officers is excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear D. , We very much appreciate your comments regarding your stay at the Novotel Bukittinggi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Rizal Families - 14/01/2018

With the price, there isnt breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear AZMI RIZALDI , We very much appreciate your comments regarding your stay at the Novotel Bukittinggi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Anonymous Friends - 13/01/2018
« too noisy »

when we stayed there there was an event which was too noisy (the band finished at 11pm-is) and we could not sleep as the sound/voice was tooooo loudd. another unpleasant experience with the hotel was about breakfast and its cost settlement.i had to talk with 3 different people back and forth just to settle and explain about the breakfast voucher from accor that i used for one room ( i booked 3 rooms, 2 rooms already had breakfast included but 1 room did not). not sure why it was not noted in the hotel admin system.

Our hotel has responded to the review
Our hotel has responded to the review

Dear STEFANA , Thank you for taking the time to tell us about your experience at the Novotel Bukittinggi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Arief Families - 11/01/2018
« Pleasant stay »

Despite of its strategic location in the city, the hotel crew were very nice and friendly. Love the overall ambient of the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ARIEF TEGUH HERMAWAN , We very much appreciate your comments regarding your stay at the Novotel Bukittinggi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Anonymous Families - 10/01/2018
« verry good »

good service

Our hotel has responded to the review
Our hotel has responded to the review

Dear RUDY K. , We very much appreciate your comments regarding your stay at the Novotel Bukittinggi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Renny O. Families - 09/01/2018
« great ambiance & atmosphere »

the stay was pleasant; the building is antique old building add to the overall atmosphere of the Bukittinggi town. the thing to improve though; the room furniture; especially the toilet are a little old; still use-able though but need a bit improvement for an otherwise excellent hotel. The construction across the hotel is a bit of a disturbance as well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear HALIM RENNY , We very much appreciate your comments regarding your stay at the Novotel Bukittinggi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Lindia Families - 08/01/2018
« Satisfy »

Friendly and extremely helpful staff. Couldn't ask for more. Will come back and tell friends , family.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LINDIA , We very much appreciate your comments regarding your stay at the Novotel Bukittinggi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Loqman M. E. Business - 07/01/2018
« the reservation and check-in processes was very well perormed by the Novotel staff »

The various stays that I have at Novotel Bukit Tinggi were very pleasant. My hotel of choice in Bukit Tinggi.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LOQMAN , We very much appreciate your comments regarding your stay at the Novotel Bukittinggi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Anonymous Families - 03/01/2018

hotel location near pleaces for refreshing and shopping

Our hotel has responded to the review
Our hotel has responded to the review

Dear TINA MARTINA , We very much appreciate your comments regarding your stay at the Novotel Bukittinggi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Andi S. Families - 03/01/2018
« I am fill satisfied. »

I thing the swiming poll need more improvement due to the water looks dirty.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANDI S., We very much appreciate your comments regarding your stay at the Novotel Bukittinggi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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