Novotel Bukittinggi Hotel 4 stars

TripAdvisor rating 4.0/5 413 reviews
Novotel Bukittinggi
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+ 21 Services
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Room 1

Number of guests
Children's age
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Hotel extras

  • Secure car park around Hotel

  • 6 Meeting Rooms with up to 1000 people capacity, around 626 m² of flexible space

  • Unheated Outdoor Swimming Pool & Fitness Centre

  • Free WiFi, Air Conditioned rooms, Coffee & Tea Maker, Baby Sitting Equipment on Request

  • Advantage 5

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Outdoor playground for children
  • Air conditioned
  • MINANG KABAU
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Outdoor playground for children
  • Bicycles rental
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Congresses/conventions
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Bukittinggi

Jl Laras Datuk Bandaro
26115
bukittinggi
indonesia

Tel: +6275235000

Fax: (+62)75223800

Contact email

Check-in from 14h00

Check out up to 12h00

  • ANS :   Padang

  • PT.TRANEX MANDIRI :   Padang

  • By plane

    MINANG KABAU At 75km / 46 miles - Shuttle paying

GPS :-0.306103, 100.367778

Our accommodations

All 101 rooms have a sophisticated, modern design. They feature a key card lock, air conditioner, cable TV, shower with hot and cold water, IDD telephone line, minibar and coffee & tea making facilities.

SUPERIOR WITH KING SIZE BED

  • Max. number of persons: 4
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities

SUPERIOR ROOM WITH TWIN BED

  • Max. number of persons: 4
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities

DELUXE ROOM WITH DOUBLE BED

  • Max. number of persons: 4
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities

DELUXE ROOM WITH TWIN BED

  • Max. number of persons: 4
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Multimedia hub

DELUXE ROOM WITH DOUBLE BED MOUNTAIN VIEW

  • Max. number of persons: 4
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities

DELUXE ROOM WITH TWIN BED MOUNTAIN VIEW

  • Max. number of persons: 4
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities

1 KING BED JUNIOR SUITE

  • Max. number of persons: 2
  • Area: From 36
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Multimedia hub(...)

1 KING BED + 2 SG BED IN ROOM SINGGALANG SUITE

  • Max. number of persons: 6
  • Area: From 72
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Multimedia hub(...)

Our restaurants and bars

SIANOK RESTAURANT

Type of cuisine: International

The open air Sianok restaurant features local Padang specialties, Indonesian and international cuisines.

Lunch

06:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ANAI

Photo non contractuelle / Strictly non binding

The Anai Bar is the perfect spot to enjoy cocktails and stunning mountain view. Live Entertainment is available from Monday to Saturday

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 626

  • Maximum capacity: 1,000 people

  • Maximum banquet capacity: 400 people

Find out more

Our guest reviews for
Novotel Bukittinggi

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

2,329 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

413 reviews

Amazing

Customer review rating 4.2/5

Ranggi Couples - 19/08/2019 AccorHotels review

It’s a fun place to stay as a newly couple. The services is good and your employee are kind. Thankyou for amazing memories.

Bapak RANGGI RADITYA yang terhormat, Kami sangat berterima kasih atas komentar Bapak mengenai kunjungan di Novotel Bukittinggi. Sangat menyenangkan bagi kami untuk menerima umpan balik dari Bapak. Kami akan memberitahukan komentar Bapak kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena telah memberitahukan pengalaman Bapak, dan kami menunggu kunjungan Bapak berikutnya di Novotel Bukittinggi. Hormat kami, General Manager

Very nice hotel

Customer review rating 4.2/5

Fara Families - 19/08/2019 AccorHotels review

The location is near Jam Gadang so it helps me to go around and enjoy Bukit Tinggi. I like staying there as the hospitality is nice. Will be the second or third for the next.

Dear FARAMITA FARAMITA , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Excellent service and convenient to stay

Customer review rating 4.2/5

Dasra R. Families - 18/08/2019 AccorHotels review

Room is clean, confort and all service is excellent, foods are vary and tasty, all exceed my expectation and appreciate all staff hospitality. Keep it all the way.

Dear DASRA R. , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

good hotel

Customer review rating 4.2/5

Zuhri Solo - 18/08/2019 AccorHotels review

ok good hotel for everyone

Dear ZUHRI Dr. H. M.Ag , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager
Customer review rating 4.2/5

Erwin F. M. Friends - 16/08/2019 AccorHotels review

Very good hotel, but very high stair for go to lobby, no people from hotel for help pick up our bag ...

Dear ERWIN FERRY M. , Thank you for taking the time to tell us about your experience at the Novotel Bukittinggi . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Bukittinggi, we strive to provide a best service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

Good food, room is fair

Customer review rating 4.2/5

Jaafar A. Couples - 15/08/2019 AccorHotels review

Facilities in the room need upgrading....wash basin, toilet seat cover, towels worn out. Water heater for bath not working satisfactorily.

Dear JAAFAR A. , Thank you for taking the time to tell us about your experience at the Novotel Bukittinggi . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Bukittinggi, we strive to provide a best service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

beautiful hotel with good breakfast

Customer review rating 4.2/5

Nor M. Families - 14/08/2019 AccorHotels review

I would have a rated a "9" had it not be so noisy on saturday night. i went to bed early but could not sleep because there was loud music and song from live band performance in the restaurant on the ground floor. i called reception to complain and she said the performance will only end at 11pm!! she said she will look into it but the noise kept going on until i finally felt asleep. Others may want to entertain themselves throughout the nite but guest like me just want to have a peaceful good nite sleep after a long and tiring journey. Luckily it was peaceful on the 2nd nite.

Dear NORHUDA IDRUS , Thank you for taking the time to tell us about your experience at the Novotel Bukittinggi . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Bukittinggi, we strive to provide a best service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

Mr

Customer review rating 4.2/5

Yudha I. Families - 14/08/2019 AccorHotels review

Excelent

Dear i. YUDHA , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Cozy and great location

Customer review rating 4.2/5

Andri S. Families - 13/08/2019 AccorHotels review

Great location,cozy room and delicious breakfast

Dear ANDRI S S. , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Great Experience

Customer review rating 4.2/5

Arvel V. Solo - 13/08/2019 AccorHotels review

Great service, the staffs are professional, the room quality is excellent, and the food is delicious. One thing that's a quite let down is the hot shower doesn't work though.

Dear ARVEL V. WIDYAPRAST , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Beautiful hotel

Customer review rating 4.2/5

Laila S. Friends - 07/08/2019 AccorHotels review

But need to replaced every towel and bedsheet soon, too old and look dirty, snack placed on the table should be free, or save it in the refrigerator. The pillow smell bad Friendly staff, nice hotel Traditional cake and almost all food at breakfast unwell cooked

Dear LAILA s. SARI , Thank you for taking the time to tell us about your experience at the Novotel Bukittinggi . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Bukittinggi, we strive to provide a best service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

Malfunction warm water

Customer review rating 4.2/5

Danur Business - 05/08/2019 AccorHotels review

Good, but i cant use warm water at shower

Dear OJK/DANUR YUDANTO , Thank you for taking the time to tell us about your experience at the Novotel Bukittinggi . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Bukittinggi, we strive to provide a best service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

Dirty Bedsheet & Poor Breakfast Staff Service

Customer review rating 4.2/5

Mr. L. K. B. Solo - 01/08/2019 AccorHotels review

Pros - Friendly hotel staff - Great location - Excellent WIFI connection speed Cons - Dirty & possible blood stain on the bedsheet. Just right after I walked into my room 205. I planned to take some rest & noticed that the bedsheet is so dirty. Well, they did changed for me but honestly still not very clean. Imagine you are a well established hotel & not a motel. Hygiene is one of the ultimate goal to make sure your guests feel comfortable. - I booked a so called “Mountain View” room but could you imagine a big tree right in front of the window simply blocked away the Mountain View! - Poor breakfast varieties - Someone was allowed to smoke during the breakfast! That’s horrible scene! - My breakfast table was cleared twice in the roll even though I’ve yet to finish my breakfast. How this happened?? I was alone for breakfast, right after I stood up & walked to refill next round of breakfast. When I returned my table was cleared. Could you imagine my tea was still hot & I had placed my cutlery aside! This means I’m returning after refilling my food. Very poor staff training I suppose. I’m still ok for the 1st time, but again for the 2nd time Just after 10mins, the same thing happened again & worse is my place was then occupied by other guests! This seems that I’m not so welcome & the staff trying to chase me away from having breakfast. To be frank I’m very disappointed & frustrated! Feel free to trace the evidence from your Hotel CCTV if you able to.

Dear KHEE B. LIM , Thank you for taking the time to tell us about your experience at the Novotel Bukittinggi . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Bukittinggi, we strive to provide a best service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

satisfied

Customer review rating 4.2/5

Anonymous Business - 31/07/2019 AccorHotels review

great

Dear RIKKY RAHMAT FIRDAUS , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Bad

Customer review rating 4.2/5

Yuan Business - 29/07/2019 AccorHotels review

Not clean enough

Dear YUAN RIZALDI , Thank you for taking the time to tell us about your experience at the Novotel Bukittinggi . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Bukittinggi, we strive to provide a best service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

one word - Fabulous. A nice & good hotel to recommend.

Customer review rating 4.2/5

Victor L. Business - 26/07/2019 AccorHotels review

The room and hotel ambient is good. Few suggestions below that might make it even better. 1. The breakfast might need to improve, could add more on the main dishes (beef or chicken and vegetables). 2. The room hot water is not working perfectly, we order 4 rooms, there are 3 rooms the hot water were not in good condition. We had relayed this info to Pak Deswin (OM) on 19 July 2019. Others are perfect. Regards, Victor L.

Dear VICTOR , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

different room with different satisfaction

Customer review rating 4.2/5

Zulkarnain A. G. Business - 26/07/2019 AccorHotels review

Subject to room condition which is varies from one to another

Dear ZULKARNAIN , Thank you for taking the time to tell us about your experience at the Novotel Bukittinggi . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Bukittinggi, we strive to provide a best service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

So so

Customer review rating 4.2/5

David K. Business - 24/07/2019 AccorHotels review

The old furniture and my view from the room was disappointed.

Dear DAVID YULIAN K. , Thank you for taking the time to tell us about your experience at the Novotel Bukittinggi . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Bukittinggi, we strive to provide a best service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

Amazing

Customer review rating 4.2/5

Ririn Business - 19/07/2019 AccorHotels review

Complete facility also the staff was friendly

Dear RISFY WISATA , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

nice architecture

Customer review rating 4.2/5

Yacob W. Families - 19/07/2019 AccorHotels review

clean. well service.

Dear YACOB w. , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager
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