Hotel - Pullman Zamzam Madina
Pullman Hotel Pullman Hotel

Pullman Zamzam Madina Hotel

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4.0/5 296 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 16h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms (Paying)
    • Wheelchair access
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • PRINCE MOHD BIN ABD
  • Languages spoken at the hotel
    • English
    • French
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Catering

  • Breakfast
  • 4 restaurant(s)

Business services

  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

  • 836 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 436 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • WiFi in your room
    • Manual temperature control
    • Telephone
    • Crib on request
    • Telephone in bathroom
    • High speed transmission line
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.3/5 AccorHotels Rating Based on 4,968 reviews

Our guest reviews for Pullman Zamzam Madina

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 296 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Alghamwa A. Families - 13/02/2018
« Reception »

There is no more workers in the reception .. it takes long time for check in and check out .. No chairs for wokers in the reception so this may result of no more workers staying in the reception .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ahmed a., Thank you for taking the time to tell us about your experience at the Pullman Zamzam Madina. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Ebrahim Families - 13/02/2018
« not good »

i stayed in room 310. 3 beds. my pillow was next to the interleading door. i could hear the person snoring loudly and when they talk. when i asked at reception to give me another room i was told it was not possible. it was as if we were sharing the room.

AccorHotels certified review
Rahmy A. Families - 12/02/2018
« Perfect stay »

My stay was one of the best stays so far, Pullman provides me perfect hospitality on my short stay. Especially, I like the room size and cleanness, it gave more relax and comfortable after big tired evening. Also, the service provided by housekeeping was amazing, they provided a cot for my child witing 10 minutes after request. And free parking which is very convenient in a rush city like Median. Further, I would like to pinpoint some drawbacks of the service provided on my stay. First is the hotel doesn't provide any welcome drinks or refreshments, and we wait (with an infant) around 30 minutes at reception for check in, only 3 counters were operational at that busy time (16.00 hours). Apart from this, everything was perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rahmy A., We very much appreciate your comments regarding your stay at ZamZam Pullman Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also we are very sorry for the inconveniences you faced during your stay with us. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We look forward to seeing you again soon. Sincerely,

AccorHotels certified review
A. Q. Families - 12/02/2018
« Lovely hotel »

Warm and lovely and the location is fantastic

Our hotel has responded to the review
Our hotel has responded to the review

Dear Q. a., We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
D. Solo - 12/02/2018
« Excellent service, room and hotel »

It was short but excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohamed d., We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Hesham Families - 12/02/2018
« Nice Hotel Wonderful stay »

Definitely we’ll come back again and again and again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hesham K., We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Imran A. C. Solo - 12/02/2018
« Exceptional & Outstanding »

I enjoyed every bit of my stay at Pullman Zamzam Madinah. Close proximity to the Haram was the biggest advantage that the hotel offers, supplemented by excellent breakfast, outstanding customer services.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Imran C., We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Anonymous Families - 12/02/2018
« good »

Good friendly staff. Hotel bedrooms slightly outdated

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zulfiqar H., We very much appreciate your comments regarding your stay at ZamZam Pullman Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also we are very sorry for the inconveniences you faced during your stay with us. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We look forward to seeing you again soon. Sincerely,

AccorHotels certified review
Wasim Solo - 11/02/2018
« Mr »

Ok

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wasim A., Thank you for taking the time to tell us about your experience at the Pullman Zamzam Madina. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Syed A. H. Couples - 11/02/2018
« Nice stay and food »

Although the saty was nicw and all however the reception was quite rude and there was queue at reception. Mr. Abdullah at reception was rude and i felt racism in his attitude.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Syed H., We very much appreciate your comments regarding your stay at ZamZam Pullman Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also we are very sorry for the inconveniences you faced during your stay with us. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We look forward to seeing you again soon. Sincerely,

AccorHotels certified review
Shaukat A. Couples - 11/02/2018
« Its good but pl improve ur b/f quality »

Its good even v good Love to come again with family But u must improve ur brake fast There is no fruit basket in room Pl look tv channel

Our hotel has responded to the review
Our hotel has responded to the review

Dear SHAUKAT a., We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also we are very sorry for the inconveniences you faced during your stay with us. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely,

AccorHotels certified review
Muhammad B. Couples - 11/02/2018
« It was ok not that great by its price »

Staff was ok service was ok But buy it's price It was not that great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Muhammad B., Thank you very much for the positive comment. It’s always encouraging when customers acknowledge the good work of our team. We look forward to seeing you again soon. Sincerely,

AccorHotels certified review
Mahmoud E. Solo - 11/02/2018
« Fabulous Stay »

Friendly staff in all locations specially Waleed Khaled in reception. strategic location (easy access to Prophet Masjid & ring road). Very nice breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mahmoud E., We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Haruna A. Friends - 11/02/2018
« Satisfactory »

It was a memorable experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Haruna A., We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Anonymous Families - 08/02/2018
« Horrible »

i am not bothered about the services but we as a family were tortured there in the hotel and instead hotel management helping us, they asked me and my family to visit the police station to complain about the issues. i have traveled around the world and stayed in many five star hotels but never had such a bad experience anywhere.

AccorHotels certified review
Abdulaziz A. Couples - 08/02/2018
« Great hotel »

Everything's was a outstanding

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohammad Alhindi, We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Shahbaz L. Families - 08/02/2018
« Mr shahbaz »

The hotel is nice ...very cooperative staff ... Very helpful staff ...breakfast is nice everything very tasty and the staff gives very good service ....very fast service on the phone for house keeping...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shabaz L., We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Hina Z. Families - 07/02/2018
« I was very happy with stay with few minor issues. »

I really liked overall stay at the Pullman ZamZam Madina. The room was very bright and comfortable. However the room service was either delayed every time or may be you are only visited once in week. I checked in on Monday 22/01/2018 and had to room service; bins emptied, cover changes etc until Wednesday that too I had to call and remind at the reception. Same happened again, there was no room service for next two days and had the request. apart from this my experience was very delightful, all staff were very helpful and answered queries as soon as asked. Well done for doing great job and keep up the great work.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bilal Zafar, Thank you for taking the time to tell us about your experience at the Pullman Zamzam Madina. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
K. M. Friends - 07/02/2018
« Wonderful and impressive »

Truly everything was perfect .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Makki Khalid, We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Anonymous Couples - 06/02/2018
« Clean, Nice and friendly staff »

The room is clean and big. Also, the hotel is very near to Masjid Nabawi. I feel comfortable and satisfied in overall.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shahirudin N., We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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