Hotel - Pullman Zamzam Madina
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Pullman Hotel

Pullman Zamzam Madina Hotel

Amr Bin Al Gmoh Street Madina  PO Box 40233 Madina  Kingdom of Saudi Arabia 
41499  Madinah
SAUDI ARABIA

231 reviews
TripAdvisor Rating Based on 231 reviews
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Check-in from 16h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms (Paying)
    • Wheelchair access
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air Conditioning

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms (Paying)
    • Wheelchair access
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air Conditioning
  • PRINCE MOHD BIN ABD
  • Languages spoken at the hotel
    • English
    • French
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Catering

  • 4 restaurant(s)

Business services

  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 836 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 436 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • WIFI in your room
    • Manual temperature control
    • Telephone
    • Crib on request
    • Telephone in bathroom
    • High speed transmission line
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.3/5 AccorHotels Rating Based on 3,777 reviews

Our guest reviews for Pullman Zamzam Madina

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 231 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Ahmed Families - 12/09/2017
« Good location and room layout but rooms are old and not very clean anymore, service is slow and lost items in the room weren't found »

The found the room layout (Executive Suite) to be great for families and was grateful for the upgrade given to me. However the rooms are in need of renovation as the bathroom fixtures seemed old and dirty (for example the sink and shower). Also service was very slow, any time I needed something the front desk took a long time. My biggest complaint is that I forgot a couple of items in my room after checking out and the staff could not find these despite my clear instructions. Staff also did not update me on my request (despite promising to do so) which meant that I had to call them 3 times.

AccorHotels certified review
Bandar Families - 10/09/2017
« It was really good »

I like the location, the staff are amazing Just think that there is a sortage in parking

AccorHotels certified review
Um W. Families - 10/09/2017

Very nice

AccorHotels certified review
Anonymous Families - 08/09/2017

We stayed for 6 days. The check in was smooth and quick despite the crowds presence at time of arrival and we have been greeted with all the warmth and kindness from The staff in the le Club accorhotel member desk. And i would like to take this opportunity to thank Mr.Ahmed Kamel for making our stay in Pullman zamzam hotel a memorable experience for our family and for his kindness and help through out our stay in the hotel

AccorHotels certified review
Anwar Families - 07/09/2017
« Enjoyable »

The hotel was a short walk to the haram, the breakfast was average.

AccorHotels certified review
Mohammed S. Families - 07/09/2017
« Mr »

Room was very good Mr Riadh Duty Manager was very good man and did the best .Restaurant had bad taste and non profitional staff .

AccorHotels certified review
Sami W. Families - 06/09/2017
« Not upto the standards of Pullman »

I have stayed at different Pullman hotels over the last few years and very well aware of the standards that the hotel maintain across the different countries. I am very disappointed to write it that this was the worst I have experienced with Pullman. The check-in took around 30 minutes, with customers on the counters but only 2 CS representatives attending them. At times it was impossible to connect to the Guest Service operator or to the room service. The quality of the food was also very low. The Accor priority desk at the reception area was also vacant. And please remember that the load of pilgrims was low, as all the pilgrims were at mecca in these dates. I have also stated at Mecca Pullman, where the guests workload is much higher than what I saw in Mecca, but still their services were at the benchmark that Pullman maintains. Next time, when I will be in Media, for sure I will not stay at Pullman.

AccorHotels certified review
Samir Families - 05/09/2017
« Not as expected , i dont think i might repeat the stay or referring any to »

It wasnt at all pleasant stay as expected , rather than i faced an issue with the reception during ky checkin process upon arriving. Rather than the hotel is far from the ladies visiting gates.

AccorHotels certified review
Sara Friends - 05/09/2017
« dissatisfaction with your reception desk clerks »

I have never experienced such disrespect and humiliation any where during my travels around the world except at your hotel . In addition , we had an intruder in our room while my daughters and I were in the other bedroom .

AccorHotels certified review
Anonymous Couples - 05/09/2017
« Mr »

Not good at all . Noon clear room . It is not 5 stares hotel

AccorHotels certified review
Anonymous Families - 04/09/2017
« Disturbed »

Electric power was off for more than 2 hours at night. There was no compensation provided for the above. On top of that, the staff had rude and poor attitude at reception which was prominent during check in and check out

AccorHotels certified review
Amr A. Families - 04/09/2017

worst front desk experience in checking out

AccorHotels certified review
Ss Couples - 02/09/2017
« Teething pains »

Relatively new location. Just 2 min walk to Masjid, but much father if you want to actually pray in the Masjid, as the hotel is in front of the Masjid. Staff require training as check-in and checkout takes 30-45 min. Can't park in basement without first checking-in. Requires cash deposit for incidentals, that has to be settled at checkout. Don't know why credit card cannot be used. Roof top restaurant is out of stuff - food, cutlery, cups everything and totally overwhelmed with guests, with kids running around as if it was a playground

AccorHotels certified review
Dr.waleed Couples - 02/09/2017
« Restaurant »

Hello there , This is dr.waleed , just I want to to share my experience with you in your hotel , food so bad , I have good experience with many hotels around the world and Saudi Arabia too , I never tryied like this food I am sooty it's not good and the sweets all from the same cake just change the flovrue , the buffee not good never I paid too much money for nothing , salty , no taste ( from juice to food ) the best things its bread , salad buffee not include any kind of yogurt ( important for health with salad )corner cheese include a little kind of cheese , and many others things , sorry for that , I wish can help you..

AccorHotels certified review
Yusuf M. Families - 17/08/2017
« Mr »

Excellent stay

AccorHotels certified review
I. Business - 16/08/2017
« Great View of Grand Mosque »

I got the best room. Mr. Murad at the reception was very helpful including rest of the hotel staff. It was the best experience i ever had in Madina.

AccorHotels certified review
M. H. I. Families - 14/08/2017
« Another excellent stay at Pullman Zamzam Madina »

Like always, the management and staff of the Pullman Zamzam Madina ensure an amazing stay for me and my family. This was our 5th trip this year to this hotel and we are always reminded why will continue to stay at this property. From check-in to breakfast to check-out, everything was top class even though the rush of the annual Hajj season was in full swing. Mr. Ahmed Dessouky, Director of Guest Service, always ensures that our room is ready before we arrive and is in impeccably clean. We are treated like family at this hotel which is why I always bring my family here.

AccorHotels certified review
Kamran Families - 13/08/2017
« Excellent stay »

Room was excellent, excellent customer service & enjoyable stay

AccorHotels certified review
Mod Families - 07/08/2017
« Good »

The place is good but the reception employees not good in dealing with us. And not good in timing and giving appointments and not make it true

AccorHotels certified review
Abdullah A. Families - 07/08/2017
« I loved it »

Generally speaking jt was a pleasant stay.. I had few minor issues with bathroom amenities and TV cable.. Otherwise perfect. Upon my arrival at 11:00ish I was welcomed by the staff and told to wait for my room to be cleaned.. I returned at 13:30 after noon prayer and found out that I got upgraded to a suite for free but without the holy mosque view that I requested with my original room but it was totally fine by me. I would recommend updating and adjusting the food menu and prices. *This hotel is perfect for males since it is near the entrance of the holy mosque for men which takes approximately 5-10 min.. Women otherwise will have to walk a little further to either side of the mosque for their gates and it takes about 15 min (all of them by foot no car required) I got there by taxi but I noticed parking spots around the hotel. In the end I would definitely consider this hotel in my next visit to Medina.

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