Hotel - Pullman Zamzam Madina
section.presentation.hotel.accorhotels
Pullman Hotel

Pullman Zamzam Madina Hotel

Amr Bin Al Gmoh Street Madina  PO Box 40233 Madina  Kingdom of Saudi Arabia 
41499  Madinah
SAUDI ARABIA

221 reviews
TripAdvisor Rating Based on 221 reviews
See rates
Best price guarantee
From
From 350.00 SAR Non member rate
From 315.00 SAR Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates
Check-in from 17h00
Check out up to 14h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms (Paying)
    • Wheelchair access
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air Conditioning

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms (Paying)
    • Wheelchair access
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air Conditioning
  • PRINCE MOHD BIN ABD
  • Languages spoken at the hotel
    • English
    • French
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Catering

  • 4 restaurant(s)

Business services

  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 836 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 436 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • WIFI in your room
    • Manual temperature control
    • Telephone
    • Crib on request
    • Telephone in bathroom
    • High speed transmission line
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.3/5 AccorHotels Rating Based on 3,508 reviews

Our guest reviews for Pullman Zamzam Madina

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 221 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Hassan Families - 17/07/2017
« it was very nice  »

The room was perfect and very clean. Everything was okay except the smoking smell in room. I would recommend that you keep some rooms for the smokers. many thanks,

AccorHotels certified review
Mohammed S. S. Families - 16/07/2017
« Dissatisfied because of Guest Amenities and Bed Accessories »

1. A veryvbad experience compared to other hotels because they are using sn expired Guest Amenities of Shampoo and Soap Items. 2. The Towels are very hard to use on face. 3. The Bed Sheet, Pillow Cover and Duvet cover are of more Polyester. It was not smooth and of bad quality. 4. In Guest Amenities no Dental Kit and Slippers provided and even Guest Amenities seems to be of older dates. 5. When complained to the housekeeping they throw all the Energising white colour Shampoo in thrash bin and replace new shampoo and soap with good quality.

AccorHotels certified review
Mohamed K. Families - 16/07/2017
« Fantastic hotel  »

Very clean hotel . Very close to the Mosque . Very helpful staff .

AccorHotels certified review
Aldhufairi Families - 15/07/2017
« Excellent »

The staff were so helpful and extremely kind.

AccorHotels certified review
Anonymous Families - 15/07/2017
« Nice stay »

It was good experience to stay at zamzam hotel,

AccorHotels certified review
Ahmed Families - 15/07/2017
« Good »

It was good, but need to be more cleaner. The internet was so slow and ordereing from the hotel restaurant may take 1 hour.

AccorHotels certified review
Adil J. Families - 14/07/2017

Good and enjoyable

AccorHotels certified review
Anonymous Families - 12/07/2017
« good »

satisfied but I want to give feedback on receptionist or reservation team , they are not accept my request to update my member for my stay. the reason is because i booked via booking.com , thats unacceptable.

AccorHotels certified review
Farhad H. Families - 12/07/2017
« its not a gret place but bad either »

For the price I paid (SAR1000/night) I definitely expected more, the staff at reception was not very friendly didn't get the greeting that I normally get from other 5star hotels, it took me almost 20min at the reception. The room was spacious and clean, the bed and pillow were very comfy, pillow(the extra one in the wardrobe) was dirty, the crib the gave me is a disaster with tons of disgusting stains on it. the toilet requisites are all expired, the room service is slow, it took them 30min to get us toilet requisites (yes the expired one). the staff in the hotel was the best part, all of them a super friendly and well trained, espacially Mr. Ismail khan, big thanks for him. I have stayed in many hotels around the kingdom, zamzam is definitly below average.

AccorHotels certified review
Abu A. Families - 12/07/2017
« Excellent service! »

A very enjoyable and memorable stay... I really appreciate the upgrade to a Junior Suite A special thanks to Mr Yusuf Husain for processing the upgrade and moving us to the suite!

AccorHotels certified review
Haroun M. D. Families - 11/07/2017
« GOOD AND INSPIRED  »

AS SALAMU ALAIKUM HAYAAH KALAAH AMEEN ALHUMDOLILLAH WELL. A GOOD PLEASANT STAY VERY COMFORTABLE. IMPROVE YOUR BREAKFAST AS HILTON AND HAVE CARROT JUICE DAILY. ROOM CLEANER MUSTAFA EXECELLENT SO IS LADIES AT GUEST SERVICES AND BELL BOY MORSHID. MR YUSUF SUPERVISOR EXECELLENT CHARACTER AND ASSIST VERY WELL. NO JUICE OR SNACK OFFERED ON ARRIVAL. THANKS TO MR AHMED DESSOUKY FOR HIS KINDNESS. THANKING YOU YOURS FAITHFULLY. HAROUN M. DOCRAT DIRECTOR TOP CRUST BAKERY

AccorHotels certified review
Anonymous Families - 10/07/2017
« Good to be near the holy mowsque »

Good breakfast, Large rooms, and close proximity to the mosque. Poor housekeeping. Limited number of receptionists making a long waiting time to check in almost 2 hours.

AccorHotels certified review
M A. Solo - 10/07/2017
« Doctor »

Hotel facilities are magnificent. Unfortunately when I noticed that the hotel is recently opened while it seemed to me that it is about four years old which means that the hotel is facing high rate of depreciation which is really disappointing.

AccorHotels certified review
Nora Families - 08/07/2017

Pictures on the website were not similar to reality (windows) >> I asked the reception to change the room but they were rude and not cooperative ,, breakfast buffe was super crowded and the waiters didnot change the dirty under plates and they put the clean spoons and knifes on top,, I didn't like the system of room cleaning I have to be in the room so they would clean it even if I but the cleaning sign on the door.

AccorHotels certified review
Anonymous Solo - 08/07/2017
« Nice place »

Friendly staff

AccorHotels certified review
Riaz Couples - 08/07/2017
« it was really bad »

I made the booking on phone and was clearly told that my reservation also included breakfast. I asked the person twice on phone about the breakfast and was told 'yes, it's included in 900 SR (classic room). But we were asked to pay extra for the breakfast when we reached at the hotel. It's not the question of paying extra money that disturbed me but I find it very unfair when at the time of booking we were told that 900 SR includes breakfast. You must have the audio recording of my phone call (at the time of booking) as calls are recorded for quality purposes, it's a clear proof what I have just explained above.

AccorHotels certified review
Salman Couples - 06/07/2017
« Great experience »

It was a pleasure staying at the Pullman Zamzam Madina. The staff played a vital role in our comfortable stay while the cleanliness and overall ambiance was up to the expected standards. The complimentary breakfast provided was good and a very humble gesture. However, I missed the complimentary fruit basket but the overall facilities were great. Hope to stay with you in future.

AccorHotels certified review
Batcha Families - 06/07/2017
« Trouble free good infrastructure »

It was very nice. Polite staff. Well managed. Well behaviour. Neat and clean. Good location. Parking facility. Room maintenance. Interior good

AccorHotels certified review
Ms Families - 05/07/2017
« Dissatisfied customer! Poor customer service, poor food quality, unclean place and ...staff are tooooooo slow!! »

Dissatisfied customer! Poor customer service, poor food quality, unclean place and ...staff are tooooooo slow

AccorHotels certified review
Ahmad A. Families - 05/07/2017
« Had a wonderful time »

My wife and I enjoyed our staying at ZAM ZAM. I'd like to thank Mr. Ahmed Dusoki for his help, attitude and cooperation. One thing that I'd suggest is to allow Le Club Accorhotels member to check in and get their room number before they arrive. This would safe much time at check in as the hotel is usually busy and it takes so much time to check in. Also, I'd appreciate if you assign one staff to help the Le Club member during check in process. Anyway, thank you and keep up the good work..

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book your stay in this hotel
Best price guarantee
From
From 350.00 SAR Non member rate
From 315.00 SAR Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate
Best price guarantee

Our other hotels nearby

At 910 m Majlis Grand Mercure Madinah
Majlis Grand Mercure Madinah
From
From 360.00 SAR Non member rate
From 324.00 SAR Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in Madinah
See rates