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Mercure Jeddah Al Hamra 3 stars

TripAdvisor rating 3.5/5 226 reviews
Mercure Jeddah Al Hamra
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+ 19 Services
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Hotel extras

  • Family rooms

  • Private outdoor car park

  • Indoor swimming pool

  • Spa and fitness facilities

  • Free WIFI

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Mercure Jeddah Al Hamra

Al Iskandariyyah Street
Al Hamra District
PO BOX 48144
21572
jeddah
saudi arabia

Tel: +966126644466

Fax: (+966)12/6649890

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    JEDDAH KING ABDULAZIZ At 23.8km / 14.79 miles

  • By car

    MAKKAH HIGHWAY At 0.5km / 0.31 miles

GPS :21.515664, 39.159468

Our accommodations

The rooms of the hotel are luxuriously designed & furnished. They all have queen size beds, as well as iron & ironing board, coffee machine, Wifi connection, safety box etc. Rooms from the 4th floor have a view over the Red sea. The Junior suites in Mercure hotel all have living room and bedroom. New, well designed & furnished, they also have a coffee machine, iron & ironing board, safety box, wifi connection, fire sprinklers etc.

Superior Room with king Size Bed

  • Max. number of persons: 3
  • Area: From 31m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • TV room service ordering(...)

Superior Room with Twin Beds

  • Max. number of persons: 3
  • Area: From 31m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • TV room service ordering(...)

Junior Suite,one bedroom,with sitting area.

  • Max. number of persons: 3
  • Area: From 45m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • TV room service ordering(...)

Executive Suite,Two bedrooms and living room

  • Max. number of persons: 6
  • Area: From 90m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • TV room service ordering(...)

Royal Suite 2 bedrooms, living room, dinning area, Jacuzzi bath.

  • Max. number of persons: 6
  • Area: From 93m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • TV room service ordering(...)

Royal Suite,3 bedrooms , living room, dining area, Jacuzzi bath

  • Max. number of persons: 8
  • Area: From 118m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • TV room service ordering(...)

Our restaurants and bars

PALM RESTAURANT

Type of cuisine: International

Palm Restaurant, located in the lobby area, offers breaskfast, lunch and dinner, with a seating capacity of 80 pax. The menu is a blend of delicious Arabian & International dishes, rounded up with a wide selection of soft drinks, juices and desserts.

Lunch

12:30 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

JASMINE COFFEE LOUNGE

Photo non contractuelle / Strictly non binding

Coffee Lounge is offering cold and hot drinks with variety of pastries, sandwiches and ice creams in addition to light snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 260 m²

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 90 people

Find out more

Our guest reviews for
Mercure Jeddah Al Hamra

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

1,884 reviews

tripadvisor

TripAdvisor Rating 3.5/5

226 reviews

Worth Staying!

Customer review rating 4.2/5

Dr. S. A. M. Couples - 26/08/2019 AccorHotels review

I was impressed by all of the staff by their polite attitude, the room was comfortable in every way, the restaurant service was attentive and friendly with a variety of delicious dishes and a high-speed WiFi. Easy access to parking and a beautiful beach is close by. Would recommend to anyone staying in this hotel. This time conditioner was missing in the bathroom and a pencil and note pad near phone could help many like me.

Dear Dr. Shakil M., We very much appreciate your comments regarding your stay at the Mercure Jeddah Al Hamra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed El Kashef General Manager

I was extremely happy with my stay.

TripAdvisor rating 3.5/5

Shakil M Couples - 25/08/2019 TripAdvisor review

I was impressed by all of the staff by their polite attitude, the room was comfortable in every way, the restaurant service was attentive and friendly with a variety of delicious dishes and a high speed WiFi. Easy access to parking and beautiful beach is close by. Would recommend to anyone staying in this hotel. This time conditioner was missing in bath room and a pencil and note pad near phone could help many like me.

Dear Valuable Guest, We very much appreciate your comments regarding your stay at Mercure Jeddah Al Hamra It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed El Kashef General Manager

The WORST!!!

Customer review rating 4.2/5

Adham A. Families - 23/08/2019 AccorHotels review

I have a very rude behavior from thr receptionist due to a mistake done by the system. I reserved bed and breakfast, he insist me to pay. Refused to see my confirmation e. mail, refuse to check with reservation dept or his deputy manager. He spoke in a non-tactful manner and with rude words and threatened to beat me, even though I am a guest and a golden member of Accor club and at the age of his father and a university professor. Moreover, as a golden member of Accor, I did not get any upgrade or even special treatment, and they overcharged a 22 SR, I discover after the hard time check out. It is a big mistake for the Mercure management to choose a person who is not qualified to sit in the reception and did not qualify him how to treat customers. At last the ressrvation manager came and solve the problem that they initiate, and received an apologize from the hotel manager after a very hard time I never met in my life of 56 years visiting more than 15 countries.

Dear Mr. Adham A., Thank you for taking the time to tell us about your experience at the Mercure Jeddah Al Hamra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohamed El Kashef General Manager

Good hotel

TripAdvisor rating 3.5/5

deepaksT6130KG Business - 23/08/2019 TripAdvisor review

Nice service. Resturant service menu can b better. Very less vegetarian option. Ordered veg pizza but it not even a average one and of bad taste. Hopefully things will be better in my next stay soon to Jeddah.

Dear Valuable Guest, We very much appreciate your comments regarding your stay at Mercure Jeddah Al Hamra It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you again to Mercure Jeddah Al Hamra in the near future. Sincerely, Mohamed El Kashef General Manager

Not bad

Customer review rating 4.2/5

Ahmed A. Families - 18/08/2019 AccorHotels review

Good location Good staff Small bathroom Pool small and not clean ( permit guests using pool with cotton clothes and this in healthy) Breakfast good and need to be better with more options. Ground roof carpets needs to change.

Dear Mr. Ahmed a., Dear Valuable Guest, We very much appreciate your comments regarding your stay at Mercure Jeddah Al Hamra It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you again to Mercure Jeddah Al Hamra in the near future. Sincerely, Mohamed El Kashef General Manager

Awesome stay at Mercure Jeddah Al Hamra...

Customer review rating 4.2/5

Agriculture A. G. B. H. Business - 08/08/2019 AccorHotels review

Hotel's reservation was very organized and with full assurance of getting the warm hospitality I expect...

Dear Mr. Gil H., We very much appreciate your comments regarding your stay at the Mercure Jeddah Al Hamra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed El Kashef General Manager
Customer review rating 4.2/5

Eid A. Families - 30/07/2019 AccorHotels review

I like staying in mercure hotel

Dear Mr. Aeed a., We very much appreciate your comments regarding your stay at the Mercure Jeddah Al Hamra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed El Kashef General Manager

Excellent place and comfortable

Customer review rating 4.2/5

Abbas A. A. Business - 30/07/2019 AccorHotels review

It is my favorat place in Jeddah

Dear Mr. ABBAS A., We very much appreciate your comments regarding your stay at the Mercure Jeddah Al Hamra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed El Kashef General Manager

Comfortable

Customer review rating 4.2/5

Nauman S. Business - 29/07/2019 AccorHotels review

Good and comfortable. Real value for money.

Dear Mr. Nauman S., We very much appreciate your comments regarding your stay at the Mercure Jeddah Al Hamra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed El Kashef General Manager

Alhamdulillah nice

Customer review rating 4.2/5

Mr A. Business - 28/07/2019 AccorHotels review

Alhamdulillah, all staying was good, special thanks to Mr abdullah and Mr mohamed ali for helping me a lot through out my staying. Only if hotel can improve the breakfast menu it was be perfect.

Dear Mr. Amir m., We very much appreciate your comments regarding your stay at the Mercure Jeddah Al Hamra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed El Kashef General Manager

Experience was great with Mercure.

Customer review rating 4.2/5

Jose S. Families - 24/07/2019 AccorHotels review

Overall experience with Mercure was great. We stayed for 2 nights in Mercure for the Jeddah Season. The hotel's location is perfect for tourist who likes to go around South part of Jeddah. Stores & restaurants are very close. Falestin Street and Jeddah Fountain View is just 2 minutes drive. 10 minutes away from Al Balad. They have a basement parking and side parkings around the hotel. Tends to be crowded during the day though. Lobby is clean and staff were friendly. I'm not sure if we got upgraded or not, but thank you Mercure! The room that we originally got in Accorhotels was Superior Room with King Sized Bed. But when we got to the room 315, the room looks like their Junior Suite, one bedroom, with sitting area. Nice! The room was perfect as it was spacious enough for my kids to run around. The room and bathroom were clean. Bathroom supplies & toiletries were complete. Complimentary coffee & tea in the mini bar. The bed was clean and new, no stains at all. Price range per night is perfect. Location is perfect. Restaurants & mini supermarkets are nearby. Really not a problem looking for a place to eat. I'll definitely go back to this hotel may it be for business trips or family trips. Good job! Keep up the good work!

Dear Mr. Jose S., We very much appreciate your comments regarding your stay at the Mercure Jeddah Al Hamra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed El Kashef General Manager

There's a lack of number of housekeepers.

Customer review rating 4.2/5

Omar A. Business - 18/07/2019 AccorHotels review

Housekeeping is the worst. There's a lack of number of housekeepers.

Dear Mr. Omar A., Thank you for taking the time to tell us about your experience at the Mercure Jeddah Al Hamra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohamed El Kashef General Manager

Excellent service and hospitality Hotel

Customer review rating 4.2/5

Mohamad N. S. Friends - 15/07/2019 AccorHotels review

Excellent service and hospitality Hotel

Dear Mr. Mohamad Noorlizam S., We very much appreciate your comments regarding your stay at the Mercure Jeddah Al Hamra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed El Kashef General Manager

Very good

Customer review rating 4.2/5

Shouman60 Families - 14/07/2019 AccorHotels review

Nice hotel and comfortable place

Dear Mr. Ali S., We very much appreciate your comments regarding your stay at the Mercure Jeddah Al Hamra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed El Kashef General Manager

Worst hotel stay !!!

Customer review rating 4.2/5

Anonymous Business - 14/07/2019 AccorHotels review

Room not clean and smelling bad Mold on walls !!!! not clean pillow breakfast not good ....

Dear Mr. Anouar Z., Thank you for taking the time to tell us about your experience at the Mercure Jeddah Al Hamra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohamed El Kashef General Manager

Enjoyable.

Customer review rating 4.2/5

David Business - 05/07/2019 AccorHotels review

My first stay here and I was pleasantly surprised. Room standard and breakfast very good. Courteous and helpful staff.

Dear Mr. David B., We very much appreciate your comments regarding your stay at the Mercure Jeddah Al Hamra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed El Kashef General Manager
Customer review rating 4.2/5

Anonymous Business - 23/06/2019 AccorHotels review

Nice stay, problems with internet connection

Dear Mr. DALMIANI, We very much appreciate your comments regarding your stay at the Mercure Jeddah Al Hamra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you again to Mercure Jeddah Al Hamra in the near future. Sincerely, Mohamed El Kashef General Manager

Not up to standards

Customer review rating 4.2/5

Raed Business - 22/06/2019 AccorHotels review

Very small bathroom Very hard and high pillows Airconitioning hits you directly in the face while sleeping and if you switch it off too hot Not very clean bathroom Breakfast buffet is going backwards, no quality items and no proper cooling for cold items and not a good coffee We have got a welcome drink coupon for the first time ever as a golf member, while in my previous stays I was silver and gold member No body to help in the lobby to serve your welcome drink when you want it served I have forgotten a shopping bag in the room and I have called front desk 10 time to ask them to check and no one came back to me While calling the hotel so many times no one answered the calls

Dear Mr. Raed George H., Thank you for taking the time to tell us about your experience at the Mercure Jeddah Al Hamra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohamed El Kashef General Manager

Very average 3 stars hotel

Customer review rating 4.2/5

Mazin Business - 22/06/2019 AccorHotels review

It doesn’t feel like a 4 stars hotel. Just s normal 3 stars hotel. The bid disappointment was the bathroom, was not flash !!!!! Was used I believe before I checked in. Also no warm water !!!!!!! They need a quality check for the cleaning services.

Dear Mr. Mazin A., Thank you for taking the time to tell us about your experience at the Mercure Jeddah Al Hamra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohamed El Kashef General Manager

Bad service. Not responsive to any request

Customer review rating 4.2/5

Anonymous Business - 21/06/2019 AccorHotels review

Very bad !!

Dear Mr. Samer Abi H., Thank you for taking the time to tell us about your experience at the Mercure Jeddah Al Hamra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohamed El Kashef General Manager
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