The Royal Surakarta Heritage Solo - MGallery by Sofitel

The staffs are very friendly, but when I stayed in the hotel for 4 days, I feel it can be improved better. (1) I am glad that to be upgraded to a executive suite, room 809, but in fact, the condition of this room is not good enough. First, the water will be spilled outside of the shower room. Second, The temperature of shower is not hot enough, generally it only would become hot after started for 6 mins. Third, there still some dusty in the room, eg: the place after the trash bin near desk. Fourth, I don't know why, but there should be a table in front of the sofa, as the picture on the website, but in fact there are no table there. (2)the food in the restaurant can also be improved. When I had my breakfast after 9:00 AM, I found some food become cold. (3) In the welcome letter, they said as a platinum member of le club, I can enter in the lounge. However, in fact they do not run a lounge. I mean, the lounge do not provide anything, no coffee, tea, or something else. Although I have a welcome mini bar in my room, but it is still different from an environment in an lounge that I can do some work there. (4) They provide a 50% off happy hour in the bar near the pool. But when I go to the pool, there is no staff there. As a result, I can not have any drinks there. I do not think it should be a reasonable condition. I guess that the hotel do not hire enough staffs to run it well. Generally, the price of the hotel is nice, but it still can be improved a lot. But I still have to thanks for every staff here, to do their work well and be friendly with their customers. Thank you, sincerely.

It was good and I enjoyed staying in Solo Heritage

If I went to Solo I always stay at this hotel due to the location, the heritage, the service are the best thing. Breakfast is also big varieties, even though I cannot eat all things. I always got a big room except for complementary last week I got not big room enough. I had stayed a family room to superior rooms and they were all clean even though different service. But I enjoyed it. I think, that I want to say when staying in this hotel.

beautiful hotel design, very traditional, representing indonesia culture in a modern way, all employees so humble, helpful and always smiling, very clean as well. the location is so strategic and near to the kasunanan keraton, shopping mall and my college's office. for sure i will get back to stay in this hotel.

Fun and good services thanks

Royal Surakarta Heritage hotel is actually very nice and classy hotel. The staff are very friendly and helpful and service is excellent. However, I found it pity that maintenance seems fall behind. The air conditioning in my room was not cold at all and the hot water is not hot at all. You can also see the carpet in the hall going to the room looks dirty with many water mark. It is really a pity that such a nice and classy hotel is lacking the detail work. It may need major maintenance cost to improve it, but I strongly believe it worth spending to maintain the image of MGallery / Sofitel.

Amazed by the artistic lobby interiors

the place so good, and desain of all good.. a lot of batik desain

Nice hotel and nice staff ..excellent service

Pretty good, the room, the food, only the staff need to be train well.. Beside the reception didnt give bill of payment, the restaurant crew also need to be train well, so many problems about staff skills here.

The bed need to be replaced. I was given an upgradded room from superior to deluxe but there was no hairdyer in the bath room. Need one and half day for me to get a hairdryer because the hotel was run out of it.

We had an amazing stays with them. The staff were really nice and really humble (thats why i love them) We only had two problem, First, the room only had one bin which is in a bathroom, so everytime i change my daughter nappy i always put the dirty nappy on the floor. 3 days straight the housekeeping didnt take the dirty nappy with them and just left it in the floor, i didnt complaint at all until i jist had enough of it. Found out that the housekeeping doesnt know what it was, he was afraid that the nappy was something important and he afraid to put it in the bin and thats why he lefr it on the floor the whole time, seriously i didnt complaint at all, is just made my day really :D Second, i forgot to extend my stay with them and ended up they were fully booked on that day and we have to stay in other hotel which was not as perfect as the royal hotel. Silly me, other than that, we had an amazing holiday and stays with them ( we only had 2 weeks holiday for once a year so it was worth it staying in there)

Solo is my home town, i am feeling home when i stay at this hotel,,just like my home

Unique, heritage, bathup

Very nice place to stay .closed to the downtown. Elevators need to be regularly serviced