Hotel - The Royal Surakarta Heritage Solo - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

The Royal Surakarta Heritage Solo - MGallery by Sofitel

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4.0/5 641 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • ADI SUMARMO
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage  (Nearby)
  • Bicycle hire facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 4 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 150 rooms
  • 71 non-smoking rooms
  • Extra bed in room for child
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Remote control TV
    • WiFi in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 1,876 reviews

Our guest reviews for The Royal Surakarta Heritage Solo - MGallery by Sofitel

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 641 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Muhammad A. S. Business - 15/04/2018
« AC is hot »

ekcotic

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.MAS , Thank you very much for your time to share your stay experience at The Royal Surakarta Heritage.Thank you fro the nice comment to our hotel. We also do thank you for feedback you shared to us and please allow me to express our sincerest apologies that some of your experience did not meet your expectation. Kindly allow us to take all points you have mentioned for example about the air conditioning in the room and allow us to look into the areas where we have failed to meet your expectation. Please note that we do take your feedback very seriously and will take it as a chance to do improvement and show our best products and service to our guests and prevent future occurrence. We hope that you will give us the opportunity to better serve you in your next visit. Sincerely, Christy Atmojo Front Office Manager

AccorHotels certified review
John T. Couples - 14/04/2018
« Excellent decor, attentive and helpful »

I really liked all the antique and traditional items on display on the hotel and room. Staff were very welcoming and remembered my name . The breakfast was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.JT, First of all we would like to thank you for being our loyal member. Thank you for your valuable feedback and compliments for staffs and hotel itself during your stay at The Royal Surakarta Heritage.Glad to know that you enjoyed all antique and traditional items displayed at the room as well as on the hotel. It is our aim to always give distinctive experience to every guest and we are really glad to know that service given meet your expectation. Thank you for highlighting our staff and breakfast as well. We hope we can meet you again in the future for another unforgettable experience. Sincerely, Christy Atmojo Front Office Manager

AccorHotels certified review
Se T. Business - 11/04/2018
« Service is excellent »

Authentic Balinese feel hotel and rooms. Staff service is extremely good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. SLF , First of all we would like T. thank you for being our loyal member.A big thank you for your valuable feedback and compliments for staffs and hotel itself during your stay at The Royal Surakarta Heritage. Thank you for your information related the welcome drink voucher that missed pass T. you upon your arrival, thus please accept our sincere apologies .We will work on the points you have mentioned and we will try T. provide our best service T. make sure that each of our member will get a Memorable Experiences during the whole stay. Once again thank you for your time, we hope we can meet you again in the future for another unforgettable experience. Warm Regards, Christy Atmojo Front Office Manager

AccorHotels certified review
Ira Friends - 07/04/2018

Not comfy. The air conditioner not that cold, just feel air breeze. The lightning nor too bright because they're using the yellow color

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. A , Thank you for being our loyal member. We would like to thank you for taking the time to share your experience with The Royal Surakarta Heritage Solo. First of all let me apologize for the inconvenience you met during your recent stay with us. Your experience obviously fell well below our expectations. Thank you for your feedback regarding the air conditioning and the lighting in the room. We have addressed the issues to department concerned. Once again we do apologize for the inconvenience , we do hope you would offer us a second chance to make it a truly memorable stay. Sincerely, Christy Atmojo Front Office Manager

AccorHotels certified review
Anonymous Business - 05/04/2018
« great place »

good looking hotel and have comfortable rooms, but i think the lift is to slow make the passanger wait to long. overall is good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F, Thank you so much for your comment to us The Royal Surakarta Heritage. It is our aim to always give distinctive experience to every guest and we are really glad to know that you enjoyed your room. We also take a note about your concern regarding our elevator , will bring this to our department concerned for improvement. We hope we can meet you again in the future for another unforgettable experience. Sincerely, Christy Atmojo Front Office Manager

AccorHotels certified review
Moniqa Families - 05/04/2018
« Nice »

Nice atmosphere as usual. We arrived quite late and got the last superior room. It was dingy, smelly, and located in the corner near the warehouse. But when i complained, they upgraded us into the deluxe room. Most of the staffs are new but they still gave us excellent service. Thumbs up.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. MR, First of all we would like to thank you for being our loyal member. We really appreciate the time you took to write us your feedback following your recent stay with us.Thank you fro highlighting the room , pool as well as the quality of our food and beverage. Your constructive feedback is our consideration to improve our service level in the future. Please note that we do take your feedback very seriously and will take it as a chance to do improvement and show our best products and service to our guests. Again, thank you and apologize for the inconvenient during your stay. We sincerely hope to be able to welcome you back whenever your travels bring you to Solo again. Sincerely, Christy Atmojo Front Office Manager

AccorHotels certified review
Grace E. Couples - 04/04/2018
« Excelent »

We are satisfied with the hotel staff, vary friendly and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. GEP, We very much appreciate your very positive feedback to our staff. Your review is so much appreciated and has truly boosted the spirit of the entire team here. Thank you for being our loyal member, sincerely hope to be able to welcome you back whenever your travels bring you to Solo again. Sincerely, Christy Atmojo Front Office Manager

AccorHotels certified review
Morita Families - 04/04/2018
« Good enough »

The lobby is look luxury, but the staff is not really friendly. And no one help us on taking our stuff. The room is quite good, but the towel look dirty. Need to improve in interior and cleaness. AC is not really cold.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M, Thank you so much for taking the time to write a review following your stay at our hotel. It is really sad to know that some of your experience did not meet your expectation on staff friendliness, room cleanliness and amenities as well as the air conditioning, please allow us to express our sincerest apologies. We will work on the points you have mentioned and we will try to provide our best facility and service to make sure that each of our guest will get a Memorable Experiences during the whole stay. In this opportunity we also thank you for being our loyal member and we sincerely hope to be able to welcome you back whenever your travels bring you to Solo again. Best Regards, Christy Atmojo Front Office Manager

AccorHotels certified review
Lany K. Solo - 03/04/2018
« Love the Interior so muchhhhhh. »

Wonderful place to stay. Friendly and very helpful staff to talk to. I'll be back for sure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ibu L, Terimakasih telah menjadi anggota setia Accor. Terimakasih banyak telah meluangkan waktunya berbagi pengalaman selama menginap bersama kami. Terimakasih atas penilaian yang luar biasa kepada staf kami dan hotel kami. Kami senang Ibu menikmati interior hotel kami yang dipenuhi dengan nuansa Jawa dan batik. Kami berharap dapat menyambut Ibu kembali di hotel kami apabila melakukan perjalanan ke Solo. Salam Hormat, Christy Atmojo Front Office Manager

AccorHotels certified review
Afif K. Business - 02/04/2018
« Artsy yet very comfortable place to stay »

I stayed for 3 days. Staffs are really helpful, room are clean. Feels like stayed at museum, very artistic!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.AK , Thank you very much for the appraisement given to our staffs and hotel it self. Happy to know that you enjoyed your stay in our heritage hotel The Royal Surakarta Heritage. Thank you for your kind words to us. Glad found that your experience stay met your expectation. Thank you for highlight our room as well as the hotel atmosphere. Once again thank you for taking the time to tell your experience, we look forward to welcome you back soon. Sincerely, Christy Atmojo Front Office Manager

AccorHotels certified review
Khoirul U. Couples - 26/03/2018
« miss »

very satisfaction

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.KU, First of all we would like to thank you for being our loyal member.We are really happy to know that you had a wonderful stay with us. Your review is so much appreciated and has truly boosted the spirit of the entire team here. Thank you very much for summarize your stay in to two words that truly lived up to your expectations. It is always nice to learn that you find comfortable and enjoyed your stay with us.Your feedback is really what travelers are looking for the right place to stay in Solo and we really look forward to welcome you back for another wonderful experience. Sincerely, Christy Atmojo Front Office Manager

AccorHotels certified review
Dr.dr,sofian W. Solo - 25/03/2018
« DR,dr, Sofian W. »

Nice Hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.SW, We very much appreciate your comments regarding your stay at the The Royal Surakarta Heritage Solo. Very big thanks for your valuable feedback and definitely it would be another spirit and they are very motivating for the entire team. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another memorable experience. Sincerely, Christy Atmojo Front Office Manager

AccorHotels certified review
Mila C. P. Families - 25/03/2018
« nice hotel »

i like staying here. full of heritage decoration.helpful services when my son wanna have room dining for dinner.thanks alot

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs.MC, Thank you for being our loyal member. Thank you for taking the time to share your experience during your stay with us.Glad to know that you enjoyed our hotel with the heritage decoration. It is our aim to always give distinctive experience to every guest and we are really glad to know that the service given meet you and your son expectation. Once again thank you for the time, we look forward to welcome you back soon. Best Regards, Christy Atmojo Front Office Manager

AccorHotels certified review
L. S. Families - 24/03/2018
« Satisfied »

I was staying at the hotel only for 1 day 2 night. I like the room we were staying in and the breakfast menu, but was not able to enjoy other facilities as I had to prepare and attend a wedding all day. What I really like best is the hotel's location which I think really strategic with bank facilities, church and shopping places only within walking distance. The hotel's public bathroom was clean and working well.... also the staffs was friendly. Overall, I was satisfied with the hotel service. Thak you and keep up the good work.

AccorHotels certified review
Joseph C. Business - 21/03/2018
« The hotel was once beautiful but has been poorly maintained and needs updating and CLEANING. »

My stay was adequate, but I will not stay at this hotel again. It was rather threadbare and needed a thorough cleaning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.JB , Thank you for taking the time to share your experience during your stay with us. We do thank you for your feedback you shared to us and please allow me to express our sincerest apologies that some of your experience did not meet your expectation. Kindly allow us to take all points you have mentioned and allow us to look into the areas where we have failed to meet your expectation. Please note that we do take your feedback very seriously and will take it as a chance to do improvement and show our best products and service to our guests and prevent future occurrence.Once again we do apologize for the inconvenience , we do hope you would offer us a second chance to make it a truly memorable stay. Best Regards, Christy Atmojo Front Office Manager

AccorHotels certified review
Rengga J. Business - 20/03/2018
« Satisfying »

This wasnt my first time staying here (Royal Surakarta Heritage Hotel). And i am very pleased that some of the staff i have met before remembered me by name. This is one of the advantages of a service. Great Job.

AccorHotels certified review
F. Couples - 19/03/2018
« good hotel with the good place »

the bed is large, good for family

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.AF , We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage Solo.We do thank you for feedback you shared to us , it is always a pleasure to receive positive feedback.For sure we will share this to all of staff and definitely it would be another spirit for us to maintain and improve our service and product. It is a pleasure to learn that you really had a good time and enjoyed the bed that make you and your family feel comfort. We also take a note for your rating for the check in process matter. Again, thank you and we sincerely hope to be able to welcome you back whenever your travels bring you to Solo again. Sincerely, Christy Atmojo Front Office Manager

AccorHotels certified review
Nick D. Business - 15/03/2018
« a piece of unforgettable beautiful heritage »

greeting by friendly staff offering genuine excellent service at a lovely alluring hotel, making business travel as comfortable as leisure.....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.ND, A big thank you for your valuable feedback and compliments for staffs and hotel its self during your stay with us.Thank you very much for highlighting each point in our hotel that makes your staying experience that supposed to be a business travel more fruitful and feels like a leisure. For sure we will share this to all of staff and definitely it would be another encouragement for us to maintain better service in the future.Once again thank you for taking the time to share your experience during your stay with us. We sincerely hope to be able to welcome you back whenever your travels bring you to Solo again. Sincerely, Christy Atmojo Front Office Manager

AccorHotels certified review
Shahrir A. Couples - 15/03/2018
« helpful staff, great location, excellent value »

Not too far from what we considered main attractions. The restaurant staffers are tops. The room was spaceous enough. Ample facilities - pool, gym, spa - which unfortunately we didnt get a chance to use. Housekeeping was very vigilant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.SA, First of all we would like to thank you for being our loyal member. A big thank you for your valuable feedback and compliments for staffs and hotel itself during your stay at The Royal Surakarta Heritage. Glad to know that you find convenience in access the main attractions. It is our aim to always give distinctive experience to every guest and we are really glad to know that the service given meet your expectation. Thank you for highlighting our restaurant and room. We hope we can meet you again in the future for another unforgettable experience so you can enjoy the relaxation in our spa - gym and pool. Sincerely, Christy Atmojo Front Office Manager

AccorHotels certified review
Steven A. Couples - 11/03/2018
« Best price for a luxury heritage hotel »

Good services and friendly staffs. The room was exactly same as the picture. Great food and beverages

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.SA , Thank you for taking the time to share your experience during your stay with us. We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage Solo.Glad to hear that you enjoy the hospitality while staying with us. We are delighted to be able to provide accommodation based on your preference. For sure we will share this to all of staff and definitely it would be another encouragement for us to give better service and product in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Christy Atmojo Front Office Manager

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