Hotel - The Royal Surakarta Heritage Solo - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

The Royal Surakarta Heritage Solo - MGallery by Sofitel

4.0/5 723 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
  • Wheelchair access
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • ADI SUMARMO
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Bicycles rental

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 4 meeting room(s)
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The Royal Surakarta Heritage is completed with 150 beautifully appointed rooms and are reflecting Javanese ambiance wrapped in modern facilities, enabling its occupant to enjoy of the local culture without losing the beauty of contemporary living.Designed to cater the needs of business and leisure travellers, all rooms are featured with a dedicated work area, in-room bars, satellite TV channel, free high speed Internet access, and premium coffee and tea-making facilities.

  • 150 rooms
  • 71 non-smoking rooms
  • 18 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Baby bed
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Direct dial telephone
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 2,177 reviews

Our guest reviews for The Royal Surakarta Heritage Solo - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 723 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Widyantoro Families - 08/02/2019 AccorHotels certified review
« One night amazing at Javanese hotel »

hotel with traditional Javanese cultural nuances located in the heart of solo city, near Surakarta Palace, Beteng market, Gede market and Klewer market, as well as legendary culinary tourism, only the type of food for breakfast needs to be added to its variety

Kamarol Solo - 08/02/2019 AccorHotels certified review

It was marvelous experience..

Erni Families - 30/01/2019 AccorHotels certified review

All staffs were very kind. Classic interior of hotel is very unique, but the bathroom is bad and need maintenance.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. ES , Thank you for your feedback for our hotel, The Royal Surakarta Heritage Solo, and your kind words for the hotel itself and our professional staffs. We are also noted for the feedback regarding bathroom area maintenance. We had share this to our department concerned and knowing that it is not a perfect stay for you, we really apologize. Once again thank you for your time, we do hope to have another opportunity to welcome you back with a better performance. Sincerely, Christy Atmojo Front Office Manager

Yohan Business - 26/01/2019 AccorHotels certified review
« nice & comfy hotel »

very good room, good food and good service love to stay here...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.YF , Thank you for your valuable feedback and compliments, they are very motivating for the entire team. It is a pleasure to learn that you really had a good time and enjoyed all facilities and service that we provide for you in the room, during your time in the restaurant, and also for our heritage hotel. Nothing makes us happier than knowing you had a nice stay experience with us in Solo. We hope to have the pleasure of welcoming you back again. Sincerely, Christy Atmojo Front Office Manager

Anonymous Couples - 21/01/2019 AccorHotels certified review
« Not what I was expecting »

I usually stay in Alila and Lorin (around 2 weeks per month). I decided to try The Royal Surakarta Heritage Solo this weekend: being a 5-star hotel, I expected a similar experience. It's all about the details: I started with the LONGEST and MESSIEST check-in of my life (around 20 minutes, that's longer than the check-in in the MGM Las Vegas at peak hour), a room with a window to the inside hall, NO BREAKFAST included, and a call at 11.30am to remind me that I had to get out of there or extend one more day. It's all about managing expectations. I placed The Royal Surakarta Heritage in the same range as the other 5-star hotels of the area. Summing up: very nice traditional decor, but I'm afraid I'm not coming back. The last thing I want when I deal with the hotel is any kind of hustle. I'm looking for a smooth experience where I don't have to worry about anything and the charges are all clear upfront.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. ESJ , Please accept our sincere apologies for your inconvenience experience while you stay with us especially on your arrival related to the room preparation and other services given that did not meet your expectation. Here, we also have taken note and share of your comments to our team here. We really appreciate your sharing concern as will take your feedback very seriously and will take it as a chance to do improvement and show our best service to our guests. We hope that you will give us the opportunity to better serve you in your next visit. Sincerely, Christy Atmojo Front Office Manager

Alita T. P. Couples - 20/01/2019 AccorHotels certified review
« Pleasant »

We feel welcome, the staffs re friendly and trying to answer all our needs., including upgrading the room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.AP , Thank you for your valuable feedback and compliments for staffs and hotel itself during your stay at The Royal Surakarta Heritage. It is our aim to always give distinctive experience to every guest and we are really glad to know that you feel welcome and the service given meet your expectation. We hope we can meet you again in the future for another unforgettable experience Sincerely, Christy Atmojo Front Office Manager

Juliawati W. Families - 14/01/2019 AccorHotels certified review
« Good location with excellent service hotel »

This is my second time staying at The Royal Surakarta Heritage Solo Hotel. This time I took my Mom to enjoy Solo and Mom is very happy as the hotel is veru cultural, the staff is helpful and the welcome drink is nice. Thank you, we will come back again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs R, We very much appreciate your comments regarding your stay at the The Royal Surakarta Heritage Solo - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, for become our loyal guest and we hope your next visit will be as pleasant as the previous one. Sincerely, Shinta-Duty Manager

Anonymous Couples - 10/01/2019 AccorHotels certified review
« Definitely not worth staying »

Not well maintained facilities, room, worn out towel. No greeter on the door way, understaff and no friendly face on staffs. Room is dark and no sunlight

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P, Thank you very much for your time to share your experience during your stay with us. We do thank you for feedback you shared to us and please allow me to express our sincerest apologies that your experience did not meet your expectation. Kindly allow us to take all points you have mentioned and allow us to look into the areas where we have failed to meet your expectation. Please note that we do take your feedback very seriously and will take it as a chance to do improvement and show our best products and service to our guests and prevent future occurrence. We hope that you will give us the opportunity to better serve you in your next visit. Sincerely, Christy Atmojo Front Office Manager

Erick Couples - 10/01/2019 AccorHotels certified review
« Bad air conditioner »

The air conditioner in my room is so hot (room 811) The repair man try to fix it twice, but it still dont work properly So i have to sleep at my friend room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. EW , First of all we would like to thank you for being our loyal member. We do thank you for feedback you shared to us and please allow me to express our sincerest apologies that your experience did not meet your expectation. Kindly allow us to take all points you have mentioned and allow us to look into the areas where we have failed to meet your expectation. Please note that we do take your feedback very seriously and will take it as a chance to do improvement and show our best products and service to our guests and prevent future occurrence. We hope that you will give us the opportunity to better serve you in your next visit. Sincerely, Christy Atmojo Front Office Manager

Tri H. Solo - 10/01/2019 AccorHotels certified review
« The Best one Hotel in Solo »

all Good... Breakfast improved to taste but i have problem when stay where towel very bad,, after i am use towel i got allergy in skin.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.TH , Thank you for your valuable feedback and compliment to our hotel during your stay with us. It's our pleasure to know that you enjoyed our breakfast menu. However knowing that this not a perfect stay experience for you please accept our sincere apologies for your inconvenience experience especially for the towel. We had share this to our department concerned and allow us to look into the areas where we have failed to meet your expectation. We will work on it for better performance in the future, thus it is sincerely our hope to be able to welcome you back whenever your travels bring you to Solo again. Sincerely, Christy Atmojo Front Office Manager

Family - 09/01/2019 TripAdvisor review
« Family Holiday »

We experienced to wait for availability and readiness for our room quite long time. we should remind many times.Room looks not maintain and clean properly. Bed linens, Towels etc are not cleaned enough, too old and dirty looking.Hotel environments and theme is good for the cultural views, represent the historical of the city.The good or lucky ones, we got door prizes during NYE dinners.Overall of our stay, it is not satisfy enough but just an ordinary stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Journey08964985122, Thank you so much for taking the time to write a review following your stay at our hotel. It is really sad to know that some of your experience did not meet your expectation, especially for your room experience, please allow us to express our sincerest apologies. We will work on the points you have mentioned and we will try to provide our best room facility to make sure that each of our guest will get a Memorable Experiences during the whole stay. We hope that you will give us the opportunity to better serve you in your next visit. Best Regards Antoine Weinstein General Manager

H Families - 08/01/2019 AccorHotels certified review
« Nice atmosphere and friendly staff but some furniture in the room need update/maintenance »

Overall, the experience was pretty good, staff were friendly and welcoming, breakfast was good, hotel atmosphere was great. We stayed at an executive room, and although the room was nice, some cupboard doors did not open and close properly. It seems that they were not maintained well. In addition, the layout of the TV cupboard did not make sense. Also, the sofa was not comfortable and should be replaced. The bed was also smaller than the one in deluxe room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr HS, We very much appreciate your comments regarding your stay at the The Royal Surakarta Heritage Solo - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shinta-Duty Manager

Heru S. Families - 08/01/2019 AccorHotels certified review
« Good place to stay but breakfast is not tasty »

Overall, the place is very nice, clean and cozy. But for breakfast not tasty enough, considering that this hotel is in Solo which famous as many delicious food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr HS, We very much appreciate your comments regarding your stay at the The Royal Surakarta Heritage Solo - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially food and beverage team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shinta-Duty Manager

Eko L. M. Families - 08/01/2019 AccorHotels certified review
« Good »

Enjoy with family

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr ELM, We very much appreciate your comments regarding your stay at the The Royal Surakarta Heritage Solo - MGallery by Sofitel. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Yours, Shinta-Duty manager

A. Business - 07/01/2019 AccorHotels certified review
« As always »

Only in SOLO

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr AA, We very much appreciate your comments regarding your stay at the The Royal Surakarta Heritage Solo - MGallery by Sofitel. Thank you for become our loyalti member and our loyalti guest. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shinta-Duty Manager

Ambar Families - 06/01/2019 AccorHotels certified review
« Nice hotel., will be stay more in future »

Everything is okay, the staff is very help full, and bed room is very nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear AKN, We very much appreciate your comments regarding your stay at the The Royal Surakarta Heritage Solo - MGallery by Sofitel. And Thank You for become our Loyalty Member.We more than glad to know your stay met your expectation by our friendly staffs and nice bedroom. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shinta-Duty Manager

Nurul Families - 04/01/2019 AccorHotels certified review
« COMPLETE FACILITIES IN ROOM »

Comfort

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs.N , Thank you for your valuable feedback and compliments for our hotel during your stay at The Royal Surakarta Heritage. It is our aim to always give distinctive experience to every guest and we are really glad to know that you enjoyed your stay and the service given meet your expectation. Thank you for highlighting our room facilities. We hope we can meet you again in the future for another unforgettable experience. Sincerely, Christy Atmojo Front Office Manager

Fung Couples - 02/01/2019 AccorHotels certified review

The atmosphere is warm n cozy. Very suitable for break n rileks. Only i think menu for breakfast can be upgrade

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs FN, We very much appreciate your comments regarding your stay at the The Royal Surakarta Heritage Solo - MGallery by Sofitel. I glad to know you enjoying your stay with us because the hotel atmosphere, i apologize for the breakfast experience not met your expectation i will share to food and beverage team to make improvement in our menu.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shinta-Duty manager

Dian Families - 02/01/2019 AccorHotels certified review
« A big home with a hectic foyer »

Pros: spacious rooms, friendly & reliable staffs (except the receptionist), excellent food (we dined at the restaurant at the Christmas’ Eve), modern amenities with beautiful eclectic decorations making you feel like a home. The staffs quickly fixed the tap in my parents’s bath tube and delivered the restaurant menu. The staffs at the restaurants are exceptional. 100% Javanese hospitality: great knowledge of the food/ cooking style and smile. Cons: located in one of the busiest one-way streets in Solo. To solve this, ditch your car, walk or take a rickshaw. The lobby was much busier than usual, maybe due to the Christmas holiday, making the stay less personal and more transactional. The check in was late, only 1 room available by 2 pm. And, by the time we returned at 5 pm, the receptionist staff checked me in again to the same room that I had checked in before. Someone had a long day I guess :-) The spa was closed in the morning. Will definitely return when I travel alone, but not when I stay with my aging parents easily get annoyed in a hectic circumstance.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs.DW , First of all we would like to thank you for being our loyal member. Thank you so much for taking the time to write a review following your stay at our hotel. Thank you for your feedback to our hotel The Royal Surakarta Heritage and your kind words for hotel itself, our room , hotel decorations, and our food. However knowing that it is not a perfect stay for you, we really apologize. We will work on the points you have mentioned and we will try to provide and improve our service to make sure that each of our guest will get a Memorable Experiences during the whole stay. Again, thank you, we sincerely hope to be able to welcome you back whenever your travels bring you to Solo again and we hope that you will give us the opportunity to better serve you in your next visit. Sincerely, Christy Atmojo Front Office Manager

Bharata J. Families - 30/12/2018 AccorHotels certified review
« Good Welcome »

This hotel is very good in service and personality of their staff. I will give recommendation to all of my friends to stay in this hotel. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. BJ, We are really happy to know that you had a wonderful stay with us. Your review is so much appreciated and has truly boosted the spirit of the entire team here. It is always nice to learn that you find our staff hospitality during your stay with us. Again, thank you and we sincerely hope to be able to welcome you back whenever your travels bring you to Solo again. Sincerely, Christy Atmojo Front Office Manager

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