The Royal Surakarta Heritage Solo - MGallery by Sofitel

Dear Mr AD, Thank you for taking the time to share your experience during your stay at The Royal Surakarta Heritage Solo. Our hotel has batik ornaments and puppets in the room because we are included in the Mgallery by Sofitel hotel. So we have a typical Solo culture theme. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shinta-Duty Manager

Dear Mrs GSB, We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage Solo - MGallery by Sofitel. I more than glad to know your stay met your expectation with our friendly staff, nice place and meals. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shinta-Duty Manager

Dear Mrs AO, Thank you for taking the time to tell us about your experience at the The Royal Surakarta Heritage Solo - MGallery by Sofitel. I am apologize that your experience did not meet your expectations, please allow me to express my sincerest apologies.I will share to departement concern in Food Beverage Departement to always check quality of food and also coffee machine, i will share to House keeping Departement to always keep public area clean, and share to Front Office Departement to aware with guest and never forget to give welcome drink. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Shinta-Duty Manager

Dear Mrs WS, Thank you for taking the time to give feedback during your stay at The Royal Surakarta Heritage Solo. Thank you for always stay with us and being our repeater and loyal guest.I more than glad to know your stay always very pleasant and happy and also you satisfied with our friendly staff, good room and great location. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope can welcoming you soon. Sincerely, Shinta-Duty Manager

Dear PM, Thank you for taking time to share your feedback. We appreciate so much your kindness compliment of our staff attitude. Even more glad hear that you have a good experience about our excellent service. We do apologize for all of your inconvenience. For sure we put on our concern to improve our service to you. Hopefully we still your favorite choice for the future. Nothing happier than welcoming you back to our hotel. Sincerely,

Dear Mrs LM, We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage Solo - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shinta-Duty Manager

Dear Mr CVDB, I would like then to thank you for taking the time to write a review about the Royal Surakarta Heritage, I will share it with all the team. We are so delighted that your enjoying with our hotel's Javanese decoration design and comfortable to stay here because our strategic hotel, near with tourist attraction, kampung batik, galabo for culinary and also our helpful and firendly staff especially Astrid. on behalf of the whole team of MGallery Solo,we do hope we could have another opportunity to welcoming you again in the near future. Sincerely, Shinta-Duty Manager

Dear Mr AS, We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage Solo - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with front office team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shinta-Duty Manager

Dear Mrs EK, We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage Solo - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.I will double check with enginerring staff to make sure the jet water is work properly in pool and will comunicate to food and beverage service to update menu promotion in pool bar. Thank you again for sharing your experience and for your kindly suggestion, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shinta-Guest experience executive

Dear Mr TW, We would like to thank you for taking the time to share your experience with The Royal Surakarta Heritage Solo. Let me first apologize for your recent experience with us. These examples obviously fell well below our own expectations. Trust that we have followed up as a team and addressed the issues on breakfast items and bathroom condition to our food and beverage product and house keeping department. We do hope you would offer us a second chance to make it a memorable stay, and I invite you to reach out directly to me when making a return booking. Look forward to the opportunity of having you back again with us Sincerely, Shinta-Guest Experience Executive

Dear Mrs G, We very much appreciate your comments regarding your stay at the The Royal Surakarta Heritage Solo - MGallery by Sofitel. We more than glad to know that you and your family enjoy the experience of staying at the The Royal Surakarta Heritage Solo with the beautiful decoration.Please accept my sincerest apologies that there are some experiences that do not meet your expectations such as quality when breakfast and cleanliness in the room .We immediately take further action to improve the quality of our services and improve the small things that escaped our attention. Thanks again for your suggestion, I hope to welcome you back and prove our improvement. Sincerely, Shinta-Guest Experience Executive

Dear Mr JA, I would like to thank you for taking the time to write a review about Royal Surakarta Heritage, I will share it with all the teams. On their behalf, I want to assure you that we will work hard every day to keep product and service quality to the level and even improve it before your next visit in Solo. However, we are glad you enjoyed the Javanese decoration design in our hotel, the strategic location in the hotel and also the friendly staff service Despite the improvements required in the hotel, the staff and I would like to deeply thank you for sharing your feedback. We all hope here to have the occasion to welcome you again and be able to surprise you with the future upgrades to come. Sincerely, Shinta-Guest Experience Executive

Dear Mrs.NK, Thank you very much for taking the time to summarize your experience during stay with us at The Royal Surakarta Heritage. We do thank you for feedback you shared to us and please allow me to express our sincerest apologies that some of your experience did not meet your expectation. Kindly allow us to take all points you have mentioned especially for the room preparation an the processing at the reception. Allow us to look into the areas where we have failed to meet your expectation. We hope that you will give us the opportunity to better serve you in your next visit. Sincerely, Christy Atmojo

Dear Mr.FE , First of all we would like to thank you for being our loyal member. Thank you for wrapping your comment in to one nice word that definitely boost the spirit of our team here. We noted for your feedback about the process of your departure. Again, thank you and we sincerely hope to be able to welcome you back whenever your travels bring you to Solo again. Sincerely, Christy Atmojo Front Office Manager

Dear RW, Thank you for your review and your stay at MGallery Solo by Sofitel. Indeed, it is a heritage hotel and entering the lobby is like entering in a palace. We are glad to read you impressed with our friendly staff service . Our guests satisfaction is the most important at MGallery hotels and we are glad you appreciated the efforts to make your stay memorable. We are working on a solution to improve our elevators,hope to have something improvement to share with you soon. On behalf of the team, we are all looking forward to welcoming you again at The Royal Surakarta Heritage in Solo. Sincerely, Shinta-Guest Experience Executive