The Royal Surakarta Heritage Solo - MGallery by Sofitel

Dear Mrs. MR, First of all we would like to thank you for being our loyal member. We really appreciate the time you took to write us your feedback following your recent stay with us.Thank you fro highlighting the room , pool as well as the quality of our food and beverage. Your constructive feedback is our consideration to improve our service level in the future. Please note that we do take your feedback very seriously and will take it as a chance to do improvement and show our best products and service to our guests. Again, thank you and apologize for the inconvenient during your stay. We sincerely hope to be able to welcome you back whenever your travels bring you to Solo again. Sincerely, Christy Atmojo Front Office Manager

Dear Mrs. GEP, We very much appreciate your very positive feedback to our staff. Your review is so much appreciated and has truly boosted the spirit of the entire team here. Thank you for being our loyal member, sincerely hope to be able to welcome you back whenever your travels bring you to Solo again. Sincerely, Christy Atmojo Front Office Manager

Dear M, Thank you so much for taking the time to write a review following your stay at our hotel. It is really sad to know that some of your experience did not meet your expectation on staff friendliness, room cleanliness and amenities as well as the air conditioning, please allow us to express our sincerest apologies. We will work on the points you have mentioned and we will try to provide our best facility and service to make sure that each of our guest will get a Memorable Experiences during the whole stay. In this opportunity we also thank you for being our loyal member and we sincerely hope to be able to welcome you back whenever your travels bring you to Solo again. Best Regards, Christy Atmojo Front Office Manager

Dear Ibu L, Terimakasih telah menjadi anggota setia Accor. Terimakasih banyak telah meluangkan waktunya berbagi pengalaman selama menginap bersama kami. Terimakasih atas penilaian yang luar biasa kepada staf kami dan hotel kami. Kami senang Ibu menikmati interior hotel kami yang dipenuhi dengan nuansa Jawa dan batik. Kami berharap dapat menyambut Ibu kembali di hotel kami apabila melakukan perjalanan ke Solo. Salam Hormat, Christy Atmojo Front Office Manager

Dear Mr.AK , Thank you very much for the appraisement given to our staffs and hotel it self. Happy to know that you enjoyed your stay in our heritage hotel The Royal Surakarta Heritage. Thank you for your kind words to us. Glad found that your experience stay met your expectation. Thank you for highlight our room as well as the hotel atmosphere. Once again thank you for taking the time to tell your experience, we look forward to welcome you back soon. Sincerely, Christy Atmojo Front Office Manager

Dear Ms.KU, First of all we would like to thank you for being our loyal member.We are really happy to know that you had a wonderful stay with us. Your review is so much appreciated and has truly boosted the spirit of the entire team here. Thank you very much for summarize your stay in to two words that truly lived up to your expectations. It is always nice to learn that you find comfortable and enjoyed your stay with us.Your feedback is really what travelers are looking for the right place to stay in Solo and we really look forward to welcome you back for another wonderful experience. Sincerely, Christy Atmojo Front Office Manager

Dear Mr.SW, We very much appreciate your comments regarding your stay at the The Royal Surakarta Heritage Solo. Very big thanks for your valuable feedback and definitely it would be another spirit and they are very motivating for the entire team. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another memorable experience. Sincerely, Christy Atmojo Front Office Manager

Dear Mrs.MC, Thank you for being our loyal member. Thank you for taking the time to share your experience during your stay with us.Glad to know that you enjoyed our hotel with the heritage decoration. It is our aim to always give distinctive experience to every guest and we are really glad to know that the service given meet you and your son expectation. Once again thank you for the time, we look forward to welcome you back soon. Best Regards, Christy Atmojo Front Office Manager

Dear Mr.JB , Thank you for taking the time to share your experience during your stay with us. We do thank you for your feedback you shared to us and please allow me to express our sincerest apologies that some of your experience did not meet your expectation. Kindly allow us to take all points you have mentioned and allow us to look into the areas where we have failed to meet your expectation. Please note that we do take your feedback very seriously and will take it as a chance to do improvement and show our best products and service to our guests and prevent future occurrence.Once again we do apologize for the inconvenience , we do hope you would offer us a second chance to make it a truly memorable stay. Best Regards, Christy Atmojo Front Office Manager

Dear Mr.AF , We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage Solo.We do thank you for feedback you shared to us , it is always a pleasure to receive positive feedback.For sure we will share this to all of staff and definitely it would be another spirit for us to maintain and improve our service and product. It is a pleasure to learn that you really had a good time and enjoyed the bed that make you and your family feel comfort. We also take a note for your rating for the check in process matter. Again, thank you and we sincerely hope to be able to welcome you back whenever your travels bring you to Solo again. Sincerely, Christy Atmojo Front Office Manager

Dear Mr.ND, A big thank you for your valuable feedback and compliments for staffs and hotel its self during your stay with us.Thank you very much for highlighting each point in our hotel that makes your staying experience that supposed to be a business travel more fruitful and feels like a leisure. For sure we will share this to all of staff and definitely it would be another encouragement for us to maintain better service in the future.Once again thank you for taking the time to share your experience during your stay with us. We sincerely hope to be able to welcome you back whenever your travels bring you to Solo again. Sincerely, Christy Atmojo Front Office Manager

Dear Mr.SA, First of all we would like to thank you for being our loyal member. A big thank you for your valuable feedback and compliments for staffs and hotel itself during your stay at The Royal Surakarta Heritage. Glad to know that you find convenience in access the main attractions. It is our aim to always give distinctive experience to every guest and we are really glad to know that the service given meet your expectation. Thank you for highlighting our restaurant and room. We hope we can meet you again in the future for another unforgettable experience so you can enjoy the relaxation in our spa - gym and pool. Sincerely, Christy Atmojo Front Office Manager

Dear Mr.SA , Thank you for taking the time to share your experience during your stay with us. We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage Solo.Glad to hear that you enjoy the hospitality while staying with us. We are delighted to be able to provide accommodation based on your preference. For sure we will share this to all of staff and definitely it would be another encouragement for us to give better service and product in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Christy Atmojo Front Office Manager