The Royal Surakarta Heritage Solo - MGallery 5 stars

I had a pleasant stay, as the service from hotel staff was very nice and the facilities was okay. The food tasted good, but not many variants. We also tried the pool, but we didn't take a long time because the indoor pool was very cold. The parking lot was very limited, so please expect to use the hotel valet service.

Overall ok. The room was average with nice breakfast

Cozy, and have a great food too.. but the pool is too small hehehe..

The lobby looks amazing, staff were nice and kind. Room is dated, the matras is old. Towels are the worst, not sure if they were white before or grey are their original color. Love the breakfast

bad service

I’m so happy to live there. The staff so kind and helpful. Thanks for the service. Good job guys

I feel comfortable and satisfied with the environment,,

Our family vacation has always been amazing because of Royal Surakarta Heritage. The room is spacious. The service is excellent. The staff is friendly. We surely will be back this December as our annual Christmas pulang kampung.

The hotel is unique with their decoration and interior, very good location. But need need improvement in terms of cleanliness especially towels and insect problems in the room

Overall stay is OK. Breakfast selection is also OK. Price-wise for a 5-star hotel. What we loved: - The interior and design - The spacious room and bed - The strategic location at the center of Solo - The hospitality of the staffs However, what disappointed us were: - Low air pressure from the shower - Black muddy water started to running from the tap if we switched on the hot water :( - Not fresh, holey bath towel - Dirty shower curtain - Creaky old bed mattress Hope the hotel management would improve their services.

• The water is broken for our room n my mothers room. There are a lot of sand when we opened the bathtub. Slow response for my mothers room. But fast response for my room. • Room quite large & we are satisfied with that. • Too bad there's no playground. • All lamp are yellow. Theres no white lamp. • Location is very good. • Parking area very small. And very slow response for staff at parking lot.

Arrived at 10 pm after 14 hrs driving from Jakarta. During check-in, got good news that I'm upgraded to Junior Suite. The room is very spacious. Thanks for the free upgrade.

Stayed here for one night / 2 rooms. Chose this hotel due to its location and the interior of the lobby. The staff were friendly and helful. Room, although old/dated, but clean. But the breakfast was the biggest surprise. Seems guest comments were ignored. Do not understand or was this the new standard of the Sofitel ? Liked Solo very much but do not think that this is the hotel for me in the furure.

Stayed 3 night in the hotel. Found the bed dusty. We used the cup & saucer the day before, the next day we found only the cup was replaced. Saucer with the spilled of sugar was not replaced. The third day when we were back to the hotel room after having day out, we found the door opened unattended, no body was around no cleaning trolley was around. We entered into the room, the bed seems to be cleaned, the mineral water were refilled, but other things seems not to be cleaned. everything was still as messy as when we left the room. Even the small towel left dirty. We called the reception, it was said the head of housekeeping will take care. But it was the cleaning staff coming, we were not in the mood to complain to him as we think this is not the staff's only mistake, but something wrong with the procedure as we keep experiencing something bad from d-1. We called to the reception again, but no one came until we check out. Upon check out, no body's helping us to load our luggages to the car. Also when were checking in, no body's helping us to carry our bag upstairs with the trolley eventhough we have lpts of stuffs on our hand. 1 reception staff was accompanying us to the room, but it was only to take the complimentary fruit that said not supposed to be for us. I supposed this is not the service of an Accor Hotel Chain. Will never back again definitely.

Bad Bad Bad