Grand Mercure Rio de Janeiro Riocentro 5 stars

TripAdvisor rating 4.5/5 506 reviews
Grand Mercure Rio de Janeiro Riocentro
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+ 24 Services
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Room 1

Number of guests
Children's age
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Hotel extras

  • Free WIFI, kids' space, pool, fitness center and sauna

  • Events spaces with capacity for up to 600 people.

  • Near Galeão International Airport

  • BRT, free car park and helipad

  • Free shuttle service to the beaches and shopping centers

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Congresses/conventions
  • Business center with support staff
  • Copy/print service available

Hotel location

Grand Mercure Rio de Janeiro Riocentro

Av Salvador Allende 6555
22780160
rio de janeiro
brazil

Check-in from 14h00

Check out up to 12h00

  • By plane

    ANT CARLOS JOBIM At 34km / 21.13 miles

  • By plane

    SANTOS DUMONT At 38km / 23.61 miles

  • By helicopter

    JACAREPAGUÁ At 8km / 4.97 miles

GPS :-22.98061916, -43.41087705

Our accommodations

Room measuring 301 sq. ft. (28 m²) available with either twin beds or double bed, desk, bathroom, vanity mirror, hairdryer, amenities, safe, free WIFI, LCD TV, air-conditioning, minibar and telephone. Suite measuring 700 sq. ft. (65 m²) with double bed, lounge, desk, bathroom, vanity mirror, hairdryer, amenities, safe, free WIFI, LCD TV, air-conditioning, minibar, telephone and butler service.

Superior Room - 1 Queen Size Bed

  • Max. number of persons: 2
  • Area: From 28
  • Wireless internet in your room
  • Nespresso machine
  • Mini Bar

Superior Room - 2 Single Size Beds

  • Max. number of persons: 2
  • Area: From 28
  • Wireless internet in your room
  • Nespresso machine
  • Mini Bar

Luxury Room with 1 Double Size Bed and lake views

  • Max. number of persons: 2
  • Area: From 28
  • Wireless internet in your room
  • Nespresso machine
  • Mini Bar

Luxury Room with 2 Single Size Beds and lake view

  • Max. number of persons: 2
  • Area: From 28
  • Wireless internet in your room
  • Nespresso machine
  • Mini Bar

Luxury Room with 1 double bed and balcony

  • Max. number of persons: 2
  • Area: From 28
  • Wireless internet in your room
  • Nespresso machine
  • Mini Bar

Suite with 1 king-size bed and balcony

  • Max. number of persons: 2
  • Area: From 65
  • Wireless internet in your room
  • Nespresso machine
  • Mini Bar

Our restaurants and bars

BRISA RESTÔ

Type of cuisine: Regional

Stylish Brazilian cuisine served for lunch and dinner using local ingredients. Original menus featuring simple yet sophisticated aromas.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR DO LOBBY

Photo non contractuelle / Strictly non binding

The taste of Brazilian coffee at the bar serving traditional local drinks, such as the "Caipirinha", and tropical juices accompanied by local snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 314

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Grand Mercure Rio de Janeiro Riocentro

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

5,516 reviews

tripadvisor

TripAdvisor Rating 4.5/5

506 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

ANIMAL!

Customer review rating 4.5/5

Anonymous Couples - 30/09/2019 AccorHotels review

ROCK in RIO + Mercure = GOOD VIBES TOTAL

Prezado Sr. Rafael , Agradecemos que tenha nos avaliado no seguimento da sua estada no Grand Mercure Rio De Janeiro Riocentro. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. Caso queira compartilhar sua experiência com outros clientes, fique à vontade para deixar seu comentário em nossa página no www.tripadvisor.com.br. Temos certeza de outros clientes apreciarão seus comentários. Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro

Objects missed

TripAdvisor rating 4.5/5

Antonio L Family - 23/09/2019 TripAdvisor review

Some objects was missed to arrive such as bathrobes, spillers and hair deter. The hotel has justified the misses because this room was not allow this items. But the hotel has provided it quickly and the stay was very nice.

Thank you for taking the time to tell us about your experience at the Grand Mercure Rio de Janeiro Riocentro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro

It's a fantastic stay

Customer review rating 4.5/5

Leonardo R. Couples - 17/09/2019 AccorHotels review

Extremely comfortable and pleasurable, the beds, breakfast, the view...everything made my stay special, thank you so much.

Dear Leonardo, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro

Very comfortable

Customer review rating 4.5/5

Daniel G. Business - 16/09/2019 AccorHotels review

Room was cozy, shower good, internet was a little slow. Room service was amazing, I wish I had more things to consume on the fridge.

Dear Daniel, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro

Informations provided for some personal not accurate

Customer review rating 4.5/5

Diego S. V. Business - 12/09/2019 AccorHotels review

Hotel was good overall, but, for the fare, and not including the breakfast, I found that not good at all. I have stayed in hotels like these around the world and for the standards offered they include the breakfast. Also, the day I arrived the guy on the reception told me that to include an additional guest to the room was for 105 reais. The next day, I asked to another guy to double check this same information, one guy with lenses, don`t remember the name, it was not Thiago, was another. And he told me that he did not know, that had to ask his manager, one hour passed and he did not know yet, he told me that was about to ask and leave the information with the personal for the afternoon shift. I arrived with my girlfriend and asked the information to a lady, she told me with no problem that the fare was 105 reais. Why that guy did not give the right information, I think because he only did not care, he knew it, but just ignored the request. For sure when I get back, you will be no my option to stay.

Dear Diego Soto V., Thank you for taking the time to tell us about your experience at the Grand Mercure Rio de Janeiro Riocentro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro

Well done

Customer review rating 4.5/5

Anonymous Business - 19/08/2019 AccorHotels review

Everyone was very helpful

Staff was very accommodating .

Customer review rating 4.5/5

Nancy M. Families - 18/08/2019 AccorHotels review

The staff helped trouble shoot some issues. Everyone was very helpful and cordial.

Otima Experiencia

Customer review rating 4.5/5

Anonymous Business - 09/08/2019 AccorHotels review

Otima experiencia

good

Customer review rating 4.5/5

Caue P. Business - 08/08/2019 AccorHotels review

Very good place to stay. I was at an event in Olympic Park at Barra da Tijuca and it was very closer. Loved the hotel, breakfast and dinner too expensive and not so many varieties.

More than little problems

Customer review rating 4.5/5

Hyller V. R. Families - 30/07/2019 AccorHotels review

I did not have a good experience at the hotel for many reasons, but i will highlight here the most importants. First, the custom service is very weak. For example, I had to carry 8 bags byself, afterall, i went their accompied with 4 other guests and 3 dogs (there was only one guy to valet cars AND help customers). Second, my pre order payment was not returned. For instance, i remembered that, only after notice that order on my credit recepeit. And that´s why, in my opinion, my experience there was lower than my expectations.

A perfect stay at this wonderfull hotel in Jacarepaguá

Customer review rating 4.5/5

Renato F. A. Families - 25/06/2019 AccorHotels review

We went in family to Rio because my wife was going to run Rio Marathon 2019. We booked this hotel and our stay was great. Located just in front of Rio's Olimpic Park and Jacarepaguá lagoon, has a nice view, excellent access by large roads, near Barra da Tijuca and Recreio beaches. Hotel is very well decorated and service and restaurants are excellent for a fair price. Employees like Bruno and Eduardo treated us very gently and took care of all our necessities. A great stay indeed. Thank you very much guys. Renao

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro

Nice

Customer review rating 4.5/5

Samuel Friends - 11/06/2019 AccorHotels review

It was in not a normal condition but in a eletronic festival

Great hotel with friendly and helpful staff

Customer review rating 4.5/5

Eddy M. Business - 09/06/2019 AccorHotels review

I was on business so didn't go to tourist attractions / sites or beaches etc. however plenty taxis and a hotel bus running people to shops. beaches. Customer service was great - front desk was helpful whenever I asked for assistance or guidance. Only ate in hotel at breakfast and there was a huge range and choice of food. Really nice room and bed. Will be stopping there again next time I travel to Brazil on business.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro

Surreal

Customer review rating 4.5/5

Salomão Couples - 02/06/2019 AccorHotels review

Superou minhas expectativas

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro

Could be better

Customer review rating 4.5/5

Ea Couples - 19/05/2019 AccorHotels review

The staff was polite and that was that. Check in was way too long, unacceptable. Inefficiency all around.

Dear Elivan Alvarres A., Thank you for taking the time to tell us about your experience at the Grand Mercure Rio de Janeiro Riocentro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro
Customer review rating 4.5/5

Ngozi O. Business - 27/04/2019 AccorHotels review

At first it was difficult because most people do not understand English but thanks to Sabrina, Helida, Tarcisio and Fcurber. They made the stay easy and worthwhile

Dear Guest, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emanuel Albuquerque General Manager Grand Mercure Rio de Janeiro RioCentro

Nice and soft.

Customer review rating 4.5/5

Carlos A. X. N. Business - 15/04/2019 AccorHotels review

I didn't have any problem or discomfort during my stay at the hotel. Everything happened as planned, without any kind of stress...

Dear Carlos, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emanuel Albuquerque General Manager Grand Mercure Rio de Janeiro RioCentro

Worn out facilities.

Customer review rating 4.5/5

Fernie Business - 11/04/2019 AccorHotels review

It is clear that the hotel had better times. Facilities are worn out and the maintenance level is poor. Little restaurant offer.

Dear Fernando P., Thank you for taking the time to tell us about your experience at the Grand Mercure Rio de Janeiro Riocentro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emanuel Albuquerque General Manager Grand Mercure Rio de Janeiro RioCentro

Amazing, such great hotel and its employees!

Customer review rating 4.5/5

Lorena O. Business - 11/04/2019 AccorHotels review

Perfekt!

Dear Lorena, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emanuel Albuquerque General Manager Grand Mercure Rio de Janeiro RioCentro

Above and beyond

Customer review rating 4.5/5

Anonymous Business - 11/04/2019 AccorHotels review

My stay couldn't be better. From my arrival to the departure the team was very helpful and friendly, always smiling and supporting with everything during my 2 weeks stay. Front Desk, Restaurant, Security.. everyone!

Dear Alessa, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emanuel Albuquerque General Manager Grand Mercure Rio de Janeiro RioCentro
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