Grand Mercure Rio de Janeiro Riocentro 5 stars

TripAdvisor rating 4.5/5 464 reviews
Grand Mercure Rio de Janeiro Riocentro
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Room 1

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Hotel extras

  • Free WIFI, kids' space, pool, fitness center and sauna

  • Events spaces with capacity for up to 600 people.

  • Near Galeão International Airport

  • BRT, free car park and helipad

  • Free shuttle service to the beaches and shopping centers

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Congresses/conventions
  • Business center with support staff
  • Copy/print service available

Hotel location

Grand Mercure Rio de Janeiro Riocentro

Av Salvador Allende 6555
22780160
rio de janeiro
brazil

Check-in from 14h00

Check out up to 12h00

  • By plane

    ANT CARLOS JOBIM At 34km / 21.13 miles

  • By plane

    SANTOS DUMONT At 38km / 23.61 miles

  • By helicopter

    JACAREPAGUÁ At 8km / 4.97 miles

GPS :-22.98061916, -43.41087705

Our accommodations

Room measuring 301 sq. ft. (28 m²) available with either twin beds or double bed, desk, bathroom, vanity mirror, hairdryer, amenities, safe, free WIFI, LCD TV, air-conditioning, minibar and telephone. Suite measuring 700 sq. ft. (65 m²) with double bed, lounge, desk, bathroom, vanity mirror, hairdryer, amenities, safe, free WIFI, LCD TV, air-conditioning, minibar, telephone and butler service.

Superior Room - 1 Queen Size Bed

  • Max. number of persons: x2
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Nespresso machine
  • Coffee/tea making facilities
  • Shoe polisher(...)

Superior Room - 2 Single Size Beds

  • Max. number of persons: x2
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Nespresso machine
  • Coffee/tea making facilities
  • Shoe polisher(...)

Luxury Room with 1 Double Size Bed and lake views

  • Max. number of persons: x2
  • Area: From 28
  • Views: Lagoon view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Nespresso machine
  • Coffee/tea making facilities
  • Shoe polisher(...)

Luxury Room with 2 Single Size Beds and lake view

  • Max. number of persons: x2
  • Area: From 28
  • Views: Lagoon view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Nespresso machine
  • Coffee/tea making facilities
  • Shoe polisher(...)

Luxury Room with 1 double bed and balcony

  • Max. number of persons: x2
  • Area: From 28
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Nespresso machine
  • Coffee/tea making facilities
  • Shoe polisher(...)

Suite with 1 king-size bed and balcony

  • Max. number of persons: x2
  • Area: From 65
  • Views: Lagoon view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Nespresso machine
  • Coffee/tea making facilities
  • Shoe polisher(...)

Our restaurants and bars

BRISA RESTÔ

Type of cuisine: Regional

Stylish Brazilian cuisine served for lunch and dinner using local ingredients. Original menus featuring simple yet sophisticated aromas.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR DO LOBBY

Photo non contractuelle / Strictly non binding

The taste of Brazilian coffee at the bar serving traditional local drinks, such as the "Caipirinha", and tropical juices accompanied by local snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 314 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 150 people

Find out more
Grand Mercure Rio de Janeiro Riocentro Meeting Room

Our guest reviews for
Grand Mercure Rio de Janeiro Riocentro

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

4,604 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

464 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

Nice and soft.

Customer review rating 4.5/5

Carlos A. X. N. Business - 15/04/2019 AccorHotels certified review

I didn't have any problem or discomfort during my stay at the hotel. Everything happened as planned, without any kind of stress...

Dear Carlos, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emanuel Albuquerque General Manager Grand Mercure Rio de Janeiro RioCentro

Worn out facilities.

Customer review rating 4.5/5

Fernie Business - 11/04/2019 AccorHotels certified review

It is clear that the hotel had better times. Facilities are worn out and the maintenance level is poor. Little restaurant offer.

Dear Fernando P., Thank you for taking the time to tell us about your experience at the Grand Mercure Rio de Janeiro Riocentro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emanuel Albuquerque General Manager Grand Mercure Rio de Janeiro RioCentro

Amazing, such great hotel and its employees!

Customer review rating 4.5/5

Lorena O. Business - 11/04/2019 AccorHotels certified review

Perfekt!

Dear Lorena, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emanuel Albuquerque General Manager Grand Mercure Rio de Janeiro RioCentro

Above and beyond

Customer review rating 4.5/5

Anonymous Business - 11/04/2019 AccorHotels certified review

My stay couldn't be better. From my arrival to the departure the team was very helpful and friendly, always smiling and supporting with everything during my 2 weeks stay. Front Desk, Restaurant, Security.. everyone!

Dear Alessa, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emanuel Albuquerque General Manager Grand Mercure Rio de Janeiro RioCentro

great

Customer review rating 4.5/5

Antonio C. Business - 25/03/2019 AccorHotels certified review

everything was good, the food was awesome.

Dear Mr.c., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emanuel Albuquerque General Manager Grand Mercure Rio de Janeiro RioCentro
Customer review rating 4.5/5

Antonio A. C. C. Couples - 27/02/2019 AccorHotels certified review

excelente. supriu expectativa

Prezado Antonio! Foi um prazer recebê-lo no Grand Mercure Riocentro. Nossa expectativa é de que esteja conosco novamente em breve! Emanuel Albuquerque Gerente Geral Grand Mercure Rio de Janeiro Riocentro

Disappointing

Customer review rating 4.5/5

E. Couples - 08/02/2019 AccorHotels certified review

This hotel doesn’t fulfill Accor & Mercure hotel standards (ie: dated bathroom where you have to wait 5min with the shower running to get hot water, WiFi not reliable in the room, not enough seats in the breakfast room so you have to queue, pool not clean...). The only good point: The location is really good but the rest was very disappointing.

Dear Mr.E., Thank you for taking the time to tell us about your experience at the Grand Mercure Rio de Janeiro Riocentro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emanuel Albuquerque General Manager Grand Mercure Rio de Janeiro RioCentro

Great experience. Only problem was the concert next door on the last night.

Customer review rating 4.5/5

Vinicius M. Couples - 29/01/2019 AccorHotels certified review

It was great. Staff was great, food was great, location was good, room was very clean. The only downside, but it isn't the hotel's fault was the musical concert next door. It kept was awake all night long. But overall it was a good experience.

Dear Vinicius, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emanuel Albuquerque General Manager Grand Mercure Rio de Janeiro Riocentro

Wonderful Rio Dream Weekend

Customer review rating 4.5/5

Camilo C. Couples - 03/01/2019 AccorHotels certified review

Thank you all for the nice stay we had. The hotel staff and the Rio Dream Weekend staff were very friendly. Well done.

Dear Camilo, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro

Awesome

Customer review rating 4.5/5

Ernani F. N. Families - 15/12/2018 AccorHotels certified review

Excellent

Dear Guest! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emanuel Albuquerque General Manager Grand Mercure Rio de Janeiro Riocentro

My stay

TripAdvisor rating 4.5/5

Dreamer64626244406 Solo travel - 12/12/2018 TripAdvisor review

I really enjoyed my stay at grand mercure. However the first room I was assigned too had a very bad smell ... they changed me right away to a different room. It was really nice and fast. A negative point is that they do not have insecticide to mosquitoes which sometimes come inside if we leave the window open.But in general it was a good stay!

Dear guest! Thank you for taking the time to tell us about your experience at the Grand Mercure Rio de Janeiro Riocentro. We appreciate your sharing your concerns, and it was a pleasure to receive you here. Sincerely, Emanuel Albuquerque General Manager Grand Mercure Rio de Janeiro Riocentro
Customer review rating 4.5/5

Idolina L. B. M. Business - 06/12/2018 AccorHotels certified review

was a good experience.

Dear Guest, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro

very good service quality

Customer review rating 4.5/5

Eurico Business - 06/12/2018 AccorHotels certified review

Staying there was a good experience, mostly when it comes to the comfort of the rooms, nice internet connection, assistance by the hotel personnel for taxi services, etc. however, I did not see or experience the hotel shuttle going to places like malls, airport, which are very commonly offered in most hotels I have stayed. The hotel must include in the overall room price at least a provision for bottled drinking water.

Dear Mr.M.! Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro

Great stay

Customer review rating 4.5/5

Hugo S. D. O. Business - 04/12/2018 AccorHotels certified review

It was a wonderful experience to get to know Rio de Janeiro and to stay at Mercure

Dear Hugo, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emanuel Albuquerque General Manager Grand Mercure Rio de Janeiro RioCentro

Ok. Could be better

Customer review rating 4.5/5

Gustavo H. Business - 02/12/2018 AccorHotels certified review

The hotel is practical, clean and comfortable BUT little attention to the details. Some evidence below: -I checked in, got the key, went to my room and to my surprise it was just as the previous guests left it (it hadn't been cleaned up. Apparently there was a mistake and "in their system" appeared as ready. -In the restaurant there is little space between tables and the buffet so people bum into each other. The breakfast is supposed to be served until 10am but they start lifting chairs away from tables 20 minutes before. -In the gym there is no specific place to leave used towels

Dear Gustavo H., Thank you for taking the time to tell us about your experience at the Grand Mercure Rio de Janeiro Riocentro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emanuel Albuquerque General Manager Grand Mercure Rio de Janeiro Riocentro

Friendly Staffs, Need to Improve Work Under Pressure, Cleaning at 10pm!

Customer review rating 4.5/5

Aline D. S. C. Business - 02/12/2018 AccorHotels certified review

First of all I would like to highlight that all staffs from the hotel were friendly and trying the best to please their guests. However every time during breakfast and dinner one busy times, it was a struggle to keep the service smooth. During breakfast plates, glasses, mugs and cutlery was missing. Also to replace food that was finished (such as juice, cheese and bread) it took long. During dinner, it took me 10min just to order the food and another 10 minutes to manage to order the bill. I ordered a galeto a la carte and it was really poorly cooked and raw... really disappointing. I also need to highlight that rooms were being cleaning at 10pm! The noise of the vacuum cleaner it was not nice at that time of the night. Knowing the quality of Grand Mercure hotels, this one in particular did not reach my expectations.

Dear Mrs.C.! Thank you for taking the time to tell us about your experience at the Grand Mercure Rio de Janeiro Riocentro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emanuel Albuquerque General Manager Grand Mercure Rio de Janeiro RioCentro

Excellent stay

Customer review rating 4.5/5

Mauricio D. C. F. Business - 20/11/2018 AccorHotels certified review

I was very kindly received. The food was very good, although a little bit expensive. Nevertheless, a marvellous stay. The bedrooms was thoroughly cleaned and my clothes were taken care of very nicely.

Dear Mauricio!, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro

A marvelous experience

TripAdvisor rating 4.5/5

Trip37176888006 Business - 20/11/2018 TripAdvisor review

A tad expensive, but nevertheless a marvelous experience. Great views from the bedroom windows. The food was great, although I missed some variety (particularly speaking). The hotel is in a great location.

Dear guest! Thank you for taking the time to tell us about your experience at the Grand Mercure Rio de Janeiro Riocentro. We appreciate your sharing your concerns, and it was a pleasure to receive you here. Sincerely, Emanuel Albuquerque General Manager Grand Mercure Rio de Janeiro Riocentro

Professor

Customer review rating 4.5/5

Nimi B. Solo - 21/10/2018 AccorHotels certified review

Was good. people were friendly but meals were expensive and did not have enough variety.

Dear Prof.b., Thank you for taking the time to tell us about your experience at the Grand Mercure Rio de Janeiro Riocentro. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emanuel Albuquerque General Manager Grand Mercure Rio de Janeiro Riocentro

Dr

Customer review rating 4.5/5

Dr I. O. Business - 21/10/2018 AccorHotels certified review

Modern hotel.Picturesque location.good ambience.courteous staff. Quality service

Dear Mr.O.! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro Riocentro
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