Hotel - Grand Mercure Rio de Janeiro Riocentro
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Grand Mercure Hotel

Grand Mercure Rio de Janeiro Riocentro

Av Salvador Allende 6555 
22780160  RIO DE JANEIRO
BRAZIL

331 reviews
TripAdvisor Rating Based on 331 reviews
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From 287.10 BRL Member's rate Members’ Rate, join while you book
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Solarium
  • Babysitting on request

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00 - 24:00
    • Opening hours : Week-end 00:00 - 24:00

Business services

  • 5 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Room measuring 301 sq. ft. (28 m²) available with either twin beds or double bed, desk, bathroom, vanity mirror, hairdryer, amenities, safe, free WIFI, LCD TV, air-conditioning, minibar and telephone.Suite measuring 700 sq. ft. (65 m²) with double bed, lounge, desk, bathroom, vanity mirror, hairdryer, amenities, safe, free WIFI, LCD TV, air-conditioning, minibar, telephone and butler service.

  • 306 rooms
  • 100% non-smoking hotel
  • 16 rooms for people with reduced mobility
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 2,840 reviews

Our guest reviews for Grand Mercure Rio de Janeiro Riocentro

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 331 reviews
AccorHotels certified review
Luana B. Business - 11/09/2017
« Very confortable hotel »

The hotel is confortable and very well located for those who have engagements at Riocentro. Nevertheless, during our stay, there was a party going on at the hotel facilities, and it was a mess. Since they used the restaurant for the event, they had to move the dinner and breakfast to other salons. At night, the food took forever to arrive at our table and it was tasteless. And when I say "forever", I'm not being dramatic. We order drinks and a simple starter and it took them almost 1 hour to bring our order. In the morning, they didn't refill the dishes, there was a long line to serve and the tables weren't very clean. I think the comfort of their guests should be their first priority, and it was not. We were very disappointed.

AccorHotels certified review
Anonymous Couples - 11/09/2017
« confortavel »

satisfatorio

AccorHotels certified review
Ana Business - 03/09/2017
« Amazing »

Really good experience. Good facilities and services. Employees were very kind.

AccorHotels certified review
Lori S. Couples - 30/08/2017
« Excellent! I highly reccommend! »

We were very comfortable and please with the service.

AccorHotels certified review
Don Business - 21/08/2017

Staff was personable and effective. Room was excellent. Food in the restaurant was rather good. Overall great stay, exceeded my expectations.

AccorHotels certified review
Matthew C. Business - 20/08/2017
« Business-executive hotel »

I felt very much at home at the Gran Mercure Hotel. I was treated well by the staff, whom were quite helpful and professional. The facilities are kept up very well and the food is very good. Considering that I had to have meetings nearly all day in the hotel, I at least didn't feel trapped with all of the greenery and windows for natural lighting that make it a more pleasant location for business meetings. The only complaint I have is the fact that it appears there are charges for every small thing. I was surprised that even though I was a guest it would cost a dollar just to print off a piece of paper from my email. I have never been to Brasil before so maybe that is just normal practice in Brasil. Anyways, I enjoyed my stay :)

AccorHotels certified review
Scott Business - 16/08/2017
« My experience at the Grand Mercure was incredibly satisfying. »

The experience at the Grand Mercure was fantastic. The staff was friendly and attentive. The hotel restaurant was excellent. The room was clean, comfortable and luxurious. Overall, it made my visit to Rio incredibly enjoyable.

AccorHotels certified review
Mark C. Business - 15/08/2017
« I thoroughly enjoyed staying at your hotel; one of the best I have experienced. »

I especially enjoyed the apartment style rooms, beautiful view, easy access to the beach, friendly and helpful staff, and excellent breakfasts!

AccorHotels certified review
Thandi Business - 15/08/2017
« I enjoyed my stay at this hotel. »

Excellent hotel. The service was good and everything was of a high standard.

AccorHotels certified review
Anonymous Business - 15/08/2017
« Clean and comfortable »

The hotel was clean and comfortable but the service was chaotic and the staff including the reception staff struggled with English - which was surprising as this is an international hotel next to a conference centre. Buffet food in restaurant nice. Poor form that water was charged for too. Gym and pool nice additions.

AccorHotels certified review
Anonymous Business - 15/08/2017
« Satisfying »

Staff: Although some staff members were less helpful than others with regards to my 110V charger issues, overall I would say the staff was very friendly and eager to answer any queries that did arise. Room: The room was clean however my only complaint was that the mattress was too hard, so much so that I did not sleep well for the nights I stayed.

AccorHotels certified review
Iups A. Business - 14/08/2017
« IUPS meeting »

The hotel was comfortable stay, BUT it is in the middle of nowhere! Nothing to do at night and no restaurants nearby. The hotel restaurant was only just so so and I the buffet was not that great, especially after one day. There were no brochures easily available to describe tourism and night life. I also consider it cheap that we had to pay for bottled water in the room.

AccorHotels certified review
Andres C. Business - 14/08/2017
« Fantastic place »

I had an excellent dinner ;

AccorHotels certified review
Anonymous Business - 13/08/2017
« Friendly »

The electricity plug is 220V and not a universal type used in other area of Rio. The hotel did not have enough adaptor to provide, and this is especially inconvenient to the customers who are attending conference at the Riocentro right next to the hotel. I would suggest that the hotel provide this electricity information to the customer in the reservation confirmation letter.

AccorHotels certified review
Irving Z. Business - 13/08/2017
« Good, clean hotel with decent service but short on restaurant choices and isolated from the city. »

It was okay, the biggest problem was the food choices. The hotel needs more restaurants. The room was adequate. For the most part the staff was attentive however I asked to reserve an early morning taxi to the airport and it was not done.

AccorHotels certified review
San D. T. Business - 09/08/2017
« Excellent hotel but in a less than exciting location »

The staff at this property were wonderful and all my needs were accommodated. My only regret was the location, which was wonderfully convenient for the conference I attended but not for anything else, including restaurants and sightseeing.

AccorHotels certified review
Dirk V. H. Business - 09/08/2017
« An excellent hotel. »

The hotel is well run and the services are excellent. The staff were very helpful and good humoured. I would certainly recommend your hotel.

AccorHotels certified review
Veronica Business - 09/08/2017
« Nice, comfortable stay in a contemporary, attractive hotel »

The hotel reservation process was done with an external vendor (because the stay was for business and for a conference) but was professional and expedient. The hotel location was far from attractions and restaurants but next door to the Rio Center (which is where our conference was). The hotel lobby was bright, open, and attractive. The staff was friendly and helpful. The room was comfortable and clean but was missing an iron and ironing board (you have to request it which I thought was interesting it if the hotel occupies a lot of business travelers or even non-business guests may need an iron). But it wasn't a problem to get one. Rooms and housekeeping didn't have washcloths so that was inconvenient. There was one main restaurant which was average but there wasn't a quick grab and go place which would be nice since there weren't any other options nearby. Hotel gym was minimum but attractive and had the equipment I wanted (treadmill and free weights). Plus free bottle water and fruit was a plus. Hotel outdoor pool was pretty and small/quaint. Nice view but no patio bar or food options up there. Elevators were extra slow many times (5 minutes+ at times) so build in time to wait for them.

AccorHotels certified review
Suzr Business - 08/08/2017
« very nice hotel »

The overall ambiance of this hotel is lovely and the room was clean and well laid out. Staff was friendly and helpful. The breackfast buffet was very nice. Overall, a great stay. Few of the staff speak English and since my Portuguese is minimal communication was a bit difficult at times. It would be nice to have larger bottle of water available for purchase either at the bar or the minibar.

AccorHotels certified review
Anonymous Couples - 08/08/2017
« Very pleasant stay, conveniently close to the Convetion Center »

Large and clean room, nice facilities. I like the pool on the top. However, sauna and haman were often off. Good quality of breakfast buffet. Friendly staff.

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