Hotel - Pullman Liverpool
Pullman Hotel Pullman Hotel

Pullman Liverpool Hotel

4.5/5 1,810 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Well-lit Parking Adjacent to Hotel
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • French
    • Italian
    • Polish
    • Portuguese
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-12:00
    • Opening hours : Week-end 00:00-12:00

Business services

  • 3 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Our rooms

  • 216 rooms
  • 100% non-smoking hotel
  • 14 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • WIFI in your room
    • Manual temperature control
    • Baby bed
    • Sky sports in the TV channels
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating 6,333 reviews

Our guest reviews for Pullman Liverpool

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,810 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Mr Y. Business - 14/09/2018 AccorHotels certified review
« Great »

It's a great hotel. Jose was great over the phone and in person. Mark, I think that's his name, who welcomed me to breakfast and first worked in hotels at the age of 16... he was terrific. It's a clean, trendy, well-priced hotel right by the river, what's not to like? The bagels were a little hard but other than that, everything was perfect. Spotlessly clean and friendly. Brilliant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Y., Thank you for taking the time to share your feedback regarding your recent stay at Pullman Liverpool. I am delighted to read your score and pleased that your stay with us was an enjoyable one. We aim to keep our standards consistently high here at Pullman Liverpool and feedback such as yours is invaluable for us to ensure that we achieve this. It would greatly be appreciated if you could share your positive feedback in a review on our TripAdvisor page: https://www.tripadvisor.co.uk/UserReviewEdit-g186337-d78…-Pullman_Liverpool-Liverpool_Merseyside_England.html This would give other guests, who may be deciding whether to book with us, a chance to share your experience and thoughts. For doing so, I would like to extend our gratitude by entering you into our prize draw for the chance to win a complimentary overnight stay with us. If you would like to be entered please reply to this email with your TripAdvisor username to be identified and selected for the draw. Again, thank you for your thoughtfulness, and I hope to welcome you back to Pullman Liverpool in the near future. Kind Regards, Stefan Hatta Guest Experience Manager

Dr F. C. Business - 13/09/2018 AccorHotels certified review
« Excellent hotel! »

Really good, as usual. Executive room is very quiet and very comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dr C., Thank you for taking the time to share your feedback regarding your recent stay at Pullman Liverpool. I am delighted to read your score and pleased that your stay with us was an enjoyable one. We aim to keep our standards consistently high here at Pullman Liverpool and feedback such as yours is invaluable for us to ensure that we achieve this. It would greatly be appreciated if you could share your positive feedback in a review on our TripAdvisor page: https://www.tripadvisor.co.uk/UserReviewEdit-g186337-d78…-Pullman_Liverpool-Liverpool_Merseyside_England.html This would give other guests, who may be deciding whether to book with us, a chance to share your experience and thoughts. For doing so, I would like to extend our gratitude by entering you into our prize draw for the chance to win a complimentary overnight stay with us. If you would like to be entered please reply to this email with your TripAdvisor username to be identified and selected for the draw. Again, thank you for your thoughtfulness, and I hope to welcome you back to Pullman Liverpool in the near future. Kind Regards, Stefan Hatta Guest Experience Manager

P Couples - 13/09/2018 AccorHotels certified review
« Good value »

Floor 8 smelt horrible as did our room. Nothing we tried resolved it. Please reconsider your choice of cleaning chemicals and maybe the sir con needs a service? Everything else was good, always amazed how cheap the rooms are here. Can I give a shout out to the concierge on shift late Sunday night, he was very friendly welcoming and helpful. Clearly loves his job and very good at it!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, Thank you for taking the time to share your feedback. I am glad that you have enjoyed your stay with us, and will ensure that your helpful comments regarding the smell you experienced are discussed with the housekeeping team so that we are always aiming to exceed expectations. As a gesture of good will for your inconvenience and thanks for your continued loyalty I have awarded 2500 courtesy points to your Le Club account. With your feedback taken on board, I hope to welcome you back to Pullman Liverpool in the future. Kind Regards, Stefan Hatta Guest Experience Manager

Nancy Solo - 13/09/2018 AccorHotels certified review
« Queen For A Day! »

I arrived at the Pullman at around 5pm Friday 31st August 2018. I was immediately greeted by the lovely receptionist Bree and checked in with no fuss whatsoever. She kindly explained how to operate the lift and informed me that as I was staying in an executive room, I had access to the complimentary executive lounge serving food and beverages. My room was huge and absolutely immaculately clean. The test of this, was having a bath in the very spacious tub which has no taps at either end and incorporates a hand held shower unit and taking advantage of the thick towelling robe and slippers in the wardrobe and then walking around the room. Not a speck of dirt or dust was found on the soles of the slippers. The bed was enormous and had the most beautifully soft pillows, with a few firmer memory foam ones to suit all tastes. The rainfall shower in the morning was just incredible. The bathroom was equipped with all toiletries, cotton pads, cotton buds, nail file and the lounge area had a sewing kit and shoe buffing kit. There was not only a kettle and a selection of teas and coffees, but a Nespresso machine with various pods to try for the more discerning coffee drinker. Tumblers, hi ball glasses and large wine glasses were all there to take advantage of the free mini bar. There was a very large screen tv on the wall with a welcome message for me displaying my name. To the left of the bed on the bedside table was a tablet available to use and to the right on the other bedside table a magnificent Bose docking station and speaker with remote control. Great for playing my music as I was getting ready to go to my party. There was a corner lounge area and a desk with overhead lamp for those on business. I put my order for breakfast on my door handle which was ordered for 8:30am. It arrived on the dot of 8:30, delivered by the most courteous of staff, with the cooked part piping hot, the fruit and yogurt deliciously cold and the bread and pastries wonderfully fresh. This was supplied with an array of preserves, butter, ketchups and sauces and salt and pepper cellars. A steaming hot latte and a cool, freshly squeezed orange juice topped it off perfectly. All in all a fantastic visit. This busy mum of 4 was treated like a Queen and I cannot wait to return. Thank you to all of the staff, you are awesome! Show less Room Tip: Get an executive room on the second floor. Well worth it!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nancy, Wow! Thank you for taking the time to share your wonderful feedback regarding your recent stay at Pullman Liverpool. I am delighted to read your score and pleased that your stay with us was an enjoyable one. We aim to keep our standards consistently high here at Pullman Liverpool and feedback such as yours is invaluable for us to ensure that we achieve this. It would greatly be appreciated if you could share your positive feedback in a review on our TripAdvisor page: https://www.tripadvisor.co.uk/UserReviewEdit-g186337-d78…-Pullman_Liverpool-Liverpool_Merseyside_England.html This would give other guests, who may be deciding whether to book with us, a chance to share your experience and thoughts. For doing so, I would like to extend our gratitude by entering you into our prize draw for the chance to win a complimentary overnight stay with us. If you would like to be entered please reply to this email with your TripAdvisor username to be identified and selected for the draw. Again, thank you for your thoughtfulness, and I hope to welcome you back to Pullman Liverpool in the near future. Kind Regards, Stefan Hatta Guest Experience Manager

Anonymous Business - 13/09/2018 AccorHotels certified review

Comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alastair, Thank you for taking the time to share your feedback. I am glad that you have enjoyed your stay with us, and will ensure that your helpful comments are discussed with the team so that we are always aiming to exceed expectations. I hope to welcome you back to Pullman Liverpool in the future. Kind Regards, Stefan Hatta Guest Experience Manager

Anonymous Families - 12/09/2018 AccorHotels certified review
« As always a superb experience »

Lovely, Staff so accommodating & friendly as always. Thank you mark & the team . A special word of thanks to chef Nathan for the usual wonderful food & Peter the bartender who has a friendly word for everyone .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bridie, Thank you for taking the time to share your feedback regarding your recent stay at Pullman Liverpool. I am delighted to read your score and pleased that your stay with us was an enjoyable one. We aim to keep our standards consistently high here at Pullman Liverpool and feedback such as yours is invaluable for us to ensure that we achieve this. It would greatly be appreciated if you could share your positive feedback in a review on our TripAdvisor page: https://www.tripadvisor.co.uk/UserReviewEdit-g186337-d78…-Pullman_Liverpool-Liverpool_Merseyside_England.html This would give other guests, who may be deciding whether to book with us, a chance to share your experience and thoughts. For doing so, I would like to extend our gratitude by entering you into our prize draw for the chance to win a complimentary overnight stay with us. If you would like to be entered please reply to this email with your TripAdvisor username to be identified and selected for the draw. Again, thank you for your thoughtfulness, and I hope to welcome you back to Pullman Liverpool in the near future. Kind Regards, Stefan Hatta Guest Experience Manager

Shell Business - 12/09/2018 AccorHotels certified review
« Amazing view from the bedroom of the Mersey and Liverpool. »

The staff went out of their way to help me. I was very impressed with their customer service and congenial manner. I would love to stay here again and would happily recommend this hotel to others.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shell, Thank you for taking the time to share your feedback regarding your recent stay at Pullman Liverpool. I am delighted to read your score and pleased that your stay with us was an enjoyable one. We aim to keep our standards consistently high here at Pullman Liverpool and feedback such as yours is invaluable for us to ensure that we achieve this. It would greatly be appreciated if you could share your positive feedback in a review on our TripAdvisor page: https://www.tripadvisor.co.uk/UserReviewEdit-g186337-d78…-Pullman_Liverpool-Liverpool_Merseyside_England.html This would give other guests, who may be deciding whether to book with us, a chance to share your experience and thoughts. For doing so, I would like to extend our gratitude by entering you into our prize draw for the chance to win a complimentary overnight stay with us. If you would like to be entered please reply to this email with your TripAdvisor username to be identified and selected for the draw. Again, thank you for your thoughtfulness, and I hope to welcome you back to Pullman Liverpool in the near future. Kind Regards, Stefan Hatta Guest Experience Manager

Jan Families - 12/09/2018 AccorHotels certified review
« Excellent »

Very comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jan, Thank you for taking the time to share your feedback regarding your recent stay at Pullman Liverpool. I am delighted to read your score and pleased that your stay with us was an enjoyable one. We aim to keep our standards consistently high here at Pullman Liverpool and feedback such as yours is invaluable for us to ensure that we achieve this. It would greatly be appreciated if you could share your positive feedback in a review on our TripAdvisor page: https://www.tripadvisor.co.uk/UserReviewEdit-g186337-d78…-Pullman_Liverpool-Liverpool_Merseyside_England.html This would give other guests, who may be deciding whether to book with us, a chance to share your experience and thoughts. For doing so, I would like to extend our gratitude by entering you into our prize draw for the chance to win a complimentary overnight stay with us. If you would like to be entered please reply to this email with your TripAdvisor username to be identified and selected for the draw. Again, thank you for your thoughtfulness, and I hope to welcome you back to Pullman Liverpool in the near future. Kind Regards, Stefan Hatta Guest Experience Manager

Terry L. Couples - 12/09/2018 AccorHotels certified review
« Happy stay, lovely hotel. »

Very warm welcome on arrival, clean and spacious room, all staff encountered were welcoming and professional. Will be returning for another visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Terry, Thank you for taking the time to share your feedback regarding your recent stay at Pullman Liverpool. I am delighted to read your score and pleased that your stay with us was an enjoyable one. We aim to keep our standards consistently high here at Pullman Liverpool and feedback such as yours is invaluable for us to ensure that we achieve this. It would greatly be appreciated if you could share your positive feedback in a review on our TripAdvisor page: https://www.tripadvisor.co.uk/UserReviewEdit-g186337-d78…-Pullman_Liverpool-Liverpool_Merseyside_England.html This would give other guests, who may be deciding whether to book with us, a chance to share your experience and thoughts. For doing so, I would like to extend our gratitude by entering you into our prize draw for the chance to win a complimentary overnight stay with us. If you would like to be entered please reply to this email with your TripAdvisor username to be identified and selected for the draw. Again, thank you for your thoughtfulness, and I hope to welcome you back to Pullman Liverpool in the near future. Kind Regards, Stefan Hatta Guest Experience Manager

Couples - 12/09/2018 TripAdvisor review
« Fantastic Hotel »

Had a 2 night stay over a weekend and had a fabulous time. Check in and Check out fast and efficient. All the staff from reception, housekeeping and bar to the breakfast servers were very friendly and accomodating. The hotel is situated just on the docks next to the Echo Arena. It is just a short walk away from many pubs and restaurants and a 10 min walk to the shops. The hotel itself is spotlessly clean and rooms of a high standard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hay100 Thank you for choosing to stay with us for your two night break Delighted to read you had a great stay Please remember to sign up to our Accor Le Club loyalty programme to get exclusive offers and lots of benefits We hope to welcome you back soon kind regards Neil Brailsford General Manager

G P. Couples - 11/09/2018 AccorHotels certified review
« Friendly staff »

We really enjoyed our stay, every member of staff we encountered was courteous and extremely friendly. The presentation of the room was perfect.

Kaye T. Couples - 11/09/2018 AccorHotels certified review
« Great »

Great place to stay. Staff very friendly and helpful. Unusual check in counter. Convenient to see all Liverpool has to offer tourists.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kaye, Thank you for taking the time to share your feedback regarding your recent stay at Pullman Liverpool. I am delighted to read your score and pleased that your stay with us was an enjoyable one. We aim to keep our standards consistently high here at Pullman Liverpool and feedback such as yours is invaluable for us to ensure that we achieve this. It would greatly be appreciated if you could share your positive feedback in a review on our TripAdvisor page: https://www.tripadvisor.co.uk/UserReviewEdit-g186337-d78…-Pullman_Liverpool-Liverpool_Merseyside_England.html This would give other guests, who may be deciding whether to book with us, a chance to share your experience and thoughts. For doing so, I would like to extend our gratitude by entering you into our prize draw for the chance to win a complimentary overnight stay with us. If you would like to be entered please reply to this email with your TripAdvisor username to be identified and selected for the draw. Again, thank you for your thoughtfulness, and I hope to welcome you back to Pullman Liverpool in the near future. Kind Regards, Stefan Hatta Guest Experience Manager

Tony C. Couples - 11/09/2018 AccorHotels certified review
« Very pleasant . »

If we come to liverpool again ....which i am sure we will i will defo be staying at the Pullman .

Ee Couples - 11/09/2018 AccorHotels certified review
« Lovely staff and modern clean hotel »

Very pleasant. All interactions with staff was great and room very comfortable.

Irene W. Couples - 11/09/2018 AccorHotels certified review
« Pullman Liverpool is the best hotel we have ever stayed in. »

Our room was clean and comfortable with a fantastic view of the city and the River Mersey. The staff were friendly and helpful. Breakfast was delicious and the variety of food was very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Irene, Thank you for taking the time to share your feedback regarding your recent stay at Pullman Liverpool. I am delighted to read your score and pleased that your stay with us was an enjoyable one. We aim to keep our standards consistently high here at Pullman Liverpool and feedback such as yours is invaluable for us to ensure that we achieve this. It would greatly be appreciated if you could share your positive feedback in a review on our TripAdvisor page: https://www.tripadvisor.co.uk/UserReviewEdit-g186337-d78…-Pullman_Liverpool-Liverpool_Merseyside_England.html This would give other guests, who may be deciding whether to book with us, a chance to share your experience and thoughts. For doing so, I would like to extend our gratitude by entering you into our prize draw for the chance to win a complimentary overnight stay with us. If you would like to be entered please reply to this email with your TripAdvisor username to be identified and selected for the draw. Again, thank you for your thoughtfulness, and I hope to welcome you back to Pullman Liverpool in the near future. Kind Regards, Stefan Hatta Guest Experience Manager

Royston Couples - 11/09/2018 AccorHotels certified review
« A very good experience so easy and central »

The hotel is clean and the staff were brilliant from front of house to kitchen. One comment is that the TV system needs a tweak. As it broke on Saturday night during match of the day and still was not working on Sunday morning. Very important to a visiting football fan to your great city.

Edward Business - 11/09/2018 AccorHotels certified review
« Pleasant and relaxing stay. »

I was made very welcome by Katie. She was courteous, efficient and professional. She gave me an overview of the services available and comprehensively answered all my questions. All the staff were helpful and assisted me whenever I asked for help. The bed was comfortable and the ambience of the room is radiant. The room was thoroughly cleaned and tidied during my stay.

Imran Business - 11/09/2018 AccorHotels certified review
« Superb staff, well kept room, great location. »

I am a regular visitor to Liverpool, and my preferred hotel is the Pullman. The staff are always courteous and efficient, the rooms are clean and well appointed. It feels somewhat churlish to pick out one thing to complain about, but, not for the first time, once an event has finished at the Echo Arena, room service becomes overwhelmed, despite the best efforts of staff.

Sally P. Families - 10/09/2018 AccorHotels certified review
« Service »

I have sent an email off complaint and am awaiting a reply.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms p., Thank you for taking the time to share your feedback on our survey. I have responded separately to your other email, and look forward to your response. Kind Regards, Stefan Hatta Guest Experience Manager

Orde Business - 10/09/2018 AccorHotels certified review
« Pullman Liverpool is both convenient and great »

Overall excellent. The breakfast is superb. My room was spacious, well-appointed, clean and comfortable with nice views (8th floor). The location is a short ride away from Liverpool Station and right where one needs to be - adjacent to the convention center and other attractions on the waterfront. The staff are efficient and courteous and ready to help you with any request. The only downside I experienced was that one of my shirts that went to the laundry did not return with the rest of the laundry.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Orde, Thank you for taking the time to share your feedback. I am glad that you have enjoyed your stay with us, and will ensure that your helpful comments regarding laundry are discussed with the team so that we are always aiming to exceed expectations. I hope to welcome you back to Pullman Liverpool in the future. Kind Regards, Stefan Hatta Guest Experience Manager

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