Pullman Liverpool 4 stars

Customer review rating (ALL Rating) 4.7/5 2,194 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Discounted parking at Kings Dock Multi Storey- chargeable at £12 for 24hrs (subject to change)

  • Waterfront location and walking distance to Royal Albert Dock

  • High-speed Wi-Fi in all areas

  • Neighbours M&S Bank Arena, ACC Liverpool and Exhibition Centre Liverpool

  • Card payment only

Our accommodation(s)

Hotel location

Pullman Liverpool

Kings Dock
L34FP liverpool
United Kingdom

GPS:53.396407, -2.989419

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Pullman Restaurant

Pullman Liverpool Restaurant offering breakfast, lunch, Afternoon Tea and evening meals.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  2,194 reviews

TripAdvisor Rating  4.5/5  3,210 reviews

Certificate of excellence 2023

Fabulous hotel

TripAdvisor rating 5.0/5

Zaina K TripAdvisor review

We just came here for the first time and received a very warm welcome. All the staff were very helpful. Especially the TARIK who are exceptional, Kind, gentle etc all the good qualities on him, and Jack the portier who are the welcomed with good manners. A modern fabulous bedroom. Breakfast had a wide variety to choose from on the buffet and I really liked it. Next time I will come back again

‘Weekend Tripper’….’From Me To You’

TripAdvisor rating 5.0/5

1806Rupert TripAdvisor review

Our visit was a special birthday experience delayed by 4 years due to Covid. What a memorable long weekend, with the Pullman Hotel as our perfect base to explore this vibrant city. It’s a lovely hotel, all round. The very friendly and efficient registration by receptionist Becca was followed by the fun and very helpful welcome from Jack, the Concierge. They set the tone for a very happy two night stay. Other staff mentions include: barman Sam who topped us up with tea bags after a late night in the Cavern; Charlotte the breakfast receptionist and Georgia, a breakfast waitress. All are great ambassadors for the Pullman Hotel and enthusiastic champions of Liverpool. We had a spacious, well equipped room on floor 8, so we had a panoramic view of the waterfront, over the neighbouring Arena roof top. The hotel is located on the River Mersey waterfront, 2 minutes walk from a spacious car park. It’s next to the Arena where the Eurovision Song Contest was held, and a short walk to the rejuvenated Albert Dock and Pier Head areas. These waterfront locations, plus the vibrant Mathew Street music heartland (including The Cavern), kept us occupied, very happily. If you’re a Beatles fan we recommend The Beatles Story experience, the Magical Mystery Tour and The Cavern. We did the Mersey Ferry Trip and had some great restaurant food. We know we’ve only scratched the surface of the very friendly and dynamic Liverpool, but our memorable experiences, including our Pullman Hotel stay, are drawing us back very soon. Thank you Pullman Staff Team.

Rupert Thank you for your review and kind words about the team which I will ensure are shared with them. Delighted to read you had a great experience and enjoyed the hotel and exploring our amazing city which we are very proud of We hope to welcome you back soon. kind regards Neil Brailsford General Manager

great location. fabulous room

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

very pleasant. great location. lovely room. Good breakfast

Dear Julian, Thank you for taking the time to share your feedback! I am glad that you have enjoyed your time with us and I hope to welcome you back to Pullman Liverpool in the near future. Kind Regards, Chris Klein Guest Experience Manager

lovely stay

Customer review rating 5.0/5

Denise W. Couples - Confirmed reviews ALL

on here for an overnught stay due to a concert at gge m&s arena, superb staff, good nights sleep excellent breakfast. Best stay in Liverpool we will return.

Dear Denise W., We very much appreciate your comments regarding your stay at the Pullman Liverpool. It is always a pleasure to receive positive feedback. I will share your comments with our team and Katie. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chris Klein Guest Experience Manager

Good location for the M & S arena

Customer review rating 4.5/5

Michael F. Couples - Confirmed reviews ALL

Very nice bedroom and bar/reception area . Staff friendly and helpful. Cost a bit more than we would normally pay for a room but the standard of the hotel reflected the higher price

Dear Michael F., We very much appreciate your comments regarding your stay at the Pullman Liverpool. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chris Klein Guest Experience Manager

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Other web-users rate our hotel

  • 1,569 reviews 9.5/10 Location
  • 2,465 reviews 8.7/10 Room
  • 2,302 reviews 9.3/10 Service
  • 16 reviews 7.7/10 WiFi
  • 1,009 reviews 8.7/10 Comfort
  • 993 reviews 8.3/10 Breakfast
  • 924 reviews 7.3/10 Cleanliness
  • 569 reviews 7.6/10 Food

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