Pullman Liverpool Hotel 4 stars

TripAdvisor rating 4.5/5 2,149 reviews
Pullman Liverpool
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Room 1

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Hotel extras

  • Attached to Exhibition Centre Liverpool, ACC Liverpool and M&S Bank Arena

  • Close to Albert Dock and Tourist Attractions

  • Central location, with plenty of nearby transport links

  • Complimentary 5G Wi-Fi and Sky and BT sports channels

  • Marco Pierre White Wheeler's of St James Oyster Bar & Grill

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 4PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 3 meeting room(s)
  • Congresses/conventions
  • Self service business centre
  • Copy/print service available

Hotel location

Pullman Liverpool

Kings Dock
L34FP
liverpool
united kingdom

Tel: +4401519451000

Fax: (+44)01519451001

Contact email

Check-in from 14h00

Check out up to 12h00

  • LIVERPOOL ONE BUS STATION :   TAXI 5 MINUTES

  • By plane

    LIVERPOOL JL At 12.87km / 8 miles

  • By train

    LIVERPOOL CENTRAL At 1.61km / 1 miles

GPS :53.396407, -2.989419

Currently, close to our hotel

Festwich, music festival

From 27/07/2019 to 28/07/2019

At 49 km

Manchester Jazz Festival

From 23/05/2019 to 27/05/2019

At 50 km

Manchester Food & Drink Festival

From 26/09/2019 to 07/10/2019

At 50 km

Sifters Records, Liam Gallagher's record store

From 01/01/2018 to 31/12/2019

At 51 km

Our accommodations

SUPERIOR ROOM, 1 King Size Bed

  • Max. number of persons: x2
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Audio docking station(...)

SUPERIOR ROOM, 1 King Size Bed, River View

  • Max. number of persons: x2
  • Area: From 25
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 2 Single Size Beds

  • Max. number of persons: x2
  • Area: From 25
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Audio docking station(...)

DELUXE ROOM, 1 King Size Bed

  • Max. number of persons: x2
  • Area: From 29
  • Views: City side, River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Audio docking station(...)

PREMIUM DELUXE ROOM, 1 King Size Bed

  • Max. number of persons: x2
  • Area: From 29
  • Views: City side, River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Audio docking station(...)

Our restaurants and bars

WHEELERS OF ST JAMES OYSTER BAR

Type of cuisine: International

Wheeler's of St. James's Liverpool is located next to Liverpool's event campus, consisting of M&S Bank Arena , ACC Liverpool and Exhibition Centre Liverpool, great for pre-show dining.

Lunch

12:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WHEELERS OF ST JAMES BAR

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 132 m²

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 80 people

Find out more
Pullman Liverpool Meeting Room

Our guest reviews for
Pullman Liverpool

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.7/5

7,344 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

2,149 reviews

Nicely located hotel

Customer review rating 4.7/5

A J. Couples - 15/05/2019 AccorHotels certified review

All good, in particular how quiet the rooms were.

Dear A J., Thank you for taking the time to share your feedback regarding your recent stay at Pullman Liverpool. I am delighted to read your score and pleased that your stay with us was an enjoyable one. We aim to keep our standards consistently high here at Pullman Liverpool and feedback such as yours is invaluable for us to ensure that we achieve this. It would greatly be appreciated if you could share your positive feedback in a review on our TripAdvisor page: https://www.tripadvisor.co.uk/UserReviewEdit-g186337-d78…-Pullman_Liverpool-Liverpool_Merseyside_England.html This would give other guests, who may be deciding whether to book with us, a chance to share your experience and thoughts. Again, thank you for your thoughtfulness, and I hope to welcome you back to Pullman Liverpool in the near future. Kind Regards, Stefan Hatta Guest Experience Manager

Lovely staff and great hotel

Customer review rating 4.7/5

Nicola F. Families - 14/05/2019 AccorHotels certified review

Lovely stay the hotel and its staff should be very proud of itself, everything you needed was there

Dear Nicola, Thank you for taking the time to share your feedback regarding your recent stay at Pullman Liverpool. I am delighted to read your score and pleased that your stay with us was an enjoyable one. We aim to keep our standards consistently high here at Pullman Liverpool and feedback such as yours is invaluable for us to ensure that we achieve this. It would greatly be appreciated if you could share your positive feedback in a review on our TripAdvisor page: https://www.tripadvisor.co.uk/UserReviewEdit-g186337-d78…-Pullman_Liverpool-Liverpool_Merseyside_England.html This would give other guests, who may be deciding whether to book with us, a chance to share your experience and thoughts. Again, thank you for your thoughtfulness, and I hope to welcome you back to Pullman Liverpool in the near future. Kind Regards, Stefan Hatta Guest Experience Manager

Poor value for money

Customer review rating 4.7/5

Mrs R. Couples - 14/05/2019 AccorHotels certified review

Chose the best room available and disappointed that the room had a poor view and basic bathroom facilities.

Dear Nicky, Thank you for taking the time to share your feedback which is important to us. I am sorry to hear that some aspects of your stay were disappointing, and will ensure that your helpful comments are discussed with the team so that we are always aiming to exceed expectations. I hope that we get the opportunity to welcome you back to Pullman Liverpool in the future. Kind Regards, Stefan Hatta Guest Experience Manager
Customer review rating 4.7/5

Anonymous Couples - 14/05/2019 AccorHotels certified review

Great location clean room.Reception staff excellent.Breakfast very average.Bathroom lighting could be brighter.No need for additional coffee machine and iPad in room is a nice touch but wasn’t working.

Dear Lee, Thank you for taking the time to share your feedback. I am glad that you have enjoyed your stay with us, and will ensure that your helpful comments are discussed with the team so that we are always aiming to exceed expectations. I hope to welcome you back to Pullman Liverpool in the future. Kind Regards, Stefan Hatta Guest Experience Manager

A welcoming, friendly and comfortable stay.

Customer review rating 4.7/5

Anonymous Couples - 14/05/2019 AccorHotels certified review

Excellent check-in process combined with helpful and friendly staff. The room was spacious, the bed was comfortable and the bathroom was to a high standard. Cleanliness was first class. The only negative was the food at breakfast was rather cold and not replenished in good time during a busy service. Kitchen staffing appeared to be too limited. However, the wait staff were all very professional. Check- out was quick and the staff helpfully stowed our baggage in a secure room and called a taxi for us. I would return and recommend the Pullman to friends.

Dear Alan, Thank you for taking the time to share your feedback regarding your recent stay at Pullman Liverpool. I am delighted to read your score and pleased that your stay with us was an enjoyable one. We aim to keep our standards consistently high here at Pullman Liverpool and feedback such as yours is invaluable for us to ensure that we achieve this. It would greatly be appreciated if you could share your positive feedback in a review on our TripAdvisor page: https://www.tripadvisor.co.uk/UserReviewEdit-g186337-d78…-Pullman_Liverpool-Liverpool_Merseyside_England.html This would give other guests, who may be deciding whether to book with us, a chance to share your experience and thoughts. Again, thank you for your thoughtfulness, and I hope to welcome you back to Pullman Liverpool in the near future. Kind Regards, Stefan Hatta Guest Experience Manager

great hotel with all the extra special touhes

Customer review rating 4.7/5

Sbe Couples - 14/05/2019 AccorHotels certified review

used the hotel in transit, booked it during the day for a stopover, 10.00 to 6.00 pm, proved to be an excellent choice.

Dear Sean, Thank you for taking the time to share your feedback regarding your recent stay at Pullman Liverpool. I am delighted to read your score and pleased that your stay with us was an enjoyable one. We aim to keep our standards consistently high here at Pullman Liverpool and feedback such as yours is invaluable for us to ensure that we achieve this. It would greatly be appreciated if you could share your positive feedback in a review on our TripAdvisor page: https://www.tripadvisor.co.uk/UserReviewEdit-g186337-d78…-Pullman_Liverpool-Liverpool_Merseyside_England.html This would give other guests, who may be deciding whether to book with us, a chance to share your experience and thoughts. Again, thank you for your thoughtfulness, and I hope to welcome you back to Pullman Liverpool in the near future. Kind Regards, Stefan Hatta Guest Experience Manager

Pleasant stay

Customer review rating 4.7/5

Anonymous Business - 14/05/2019 AccorHotels certified review

The room was exceptionally clean and the view was fantastic. Check in and check out process was efficient.

Dear L., Thank you for taking the time to share your feedback regarding your recent stay at Pullman Liverpool. I am delighted to read your score and pleased that your stay with us was an enjoyable one. We aim to keep our standards consistently high here at Pullman Liverpool and feedback such as yours is invaluable for us to ensure that we achieve this. It would greatly be appreciated if you could share your positive feedback in a review on our TripAdvisor page: https://www.tripadvisor.co.uk/UserReviewEdit-g186337-d78…-Pullman_Liverpool-Liverpool_Merseyside_England.html This would give other guests, who may be deciding whether to book with us, a chance to share your experience and thoughts. Again, thank you for your thoughtfulness, and I hope to welcome you back to Pullman Liverpool in the near future. Kind Regards, Stefan Hatta Guest Experience Manager

Dr D.

Customer review rating 4.7/5

Dr D. Business - 14/05/2019 AccorHotels certified review

The staff show an exemplary friendly efficiency.The beds are excellent and i always enjoy my stays at conferences with my wife , I would hope to do so for many years to come .

Dear Dr D., Thank you for taking the time to share your feedback regarding your recent stay at Pullman Liverpool. I am delighted to read your score and pleased that your stay with us was an enjoyable one. We aim to keep our standards consistently high here at Pullman Liverpool and feedback such as yours is invaluable for us to ensure that we achieve this. It would greatly be appreciated if you could share your positive feedback in a review on our TripAdvisor page: https://www.tripadvisor.co.uk/UserReviewEdit-g186337-d78…-Pullman_Liverpool-Liverpool_Merseyside_England.html This would give other guests, who may be deciding whether to book with us, a chance to share your experience and thoughts. Again, thank you for your thoughtfulness, and I hope to welcome you back to Pullman Liverpool in the near future. Kind Regards, Stefan Hatta Guest Experience Manager

Miss

Customer review rating 4.7/5

Paula Couples - 13/05/2019 AccorHotels certified review

No issues. Very pleasant. Check in and check out was easy. Any issues were dealt with smoothly. Room was very warm though. Would have liked table service at bar as it wasnt busy.

Dear Paula, Thank you for taking the time to share your feedback. I am glad that you have enjoyed your stay with us, and will ensure that your helpful comments are discussed with the team so that we are always aiming to exceed expectations. I hope to welcome you back to Pullman Liverpool in the future. Kind Regards, Stefan Hatta Guest Experience Manager
Customer review rating 4.7/5

Elizabeth Couples - 13/05/2019 AccorHotels certified review

A pleasure

Dear Elizabeth, Thank you for taking the time to share your feedback regarding your recent stay at Pullman Liverpool. I am delighted to read your score and pleased that your stay with us was an enjoyable one. We aim to keep our standards consistently high here at Pullman Liverpool and feedback such as yours is invaluable for us to ensure that we achieve this. It would greatly be appreciated if you could share your positive feedback in a review on our TripAdvisor page: https://www.tripadvisor.co.uk/UserReviewEdit-g186337-d78…-Pullman_Liverpool-Liverpool_Merseyside_England.html This would give other guests, who may be deciding whether to book with us, a chance to share your experience and thoughts. Again, thank you for your thoughtfulness, and I hope to welcome you back to Pullman Liverpool in the near future. Kind Regards, Stefan Hatta Guest Experience Manager

Exceptional staff and hotel

Customer review rating 4.7/5

Jd Couples - 13/05/2019 AccorHotels certified review

I wanted to personally thank you all for our very personable stay at the Pullman . Your team here are amongst the best we have come across . From the reservation team to Rebecca on check in - nothing was too much trouble ! Our room 308 was immaculate, very comfortable and we slept like a log . We were directed very efficiently to parking , ( bit pricey if I’m honest but wouldn’t put us off) Albert dock , Matthews st and peaky blinders . Breakfast again brilliant , better than the Titanic!! As were the bar meals .

Dear Joanne, Thank you for taking the time to share your feedback regarding your recent stay at Pullman Liverpool. I am delighted to read your score and pleased that your stay with us was an enjoyable one. We aim to keep our standards consistently high here at Pullman Liverpool and feedback such as yours is invaluable for us to ensure that we achieve this. It would greatly be appreciated if you could share your positive feedback in a review on our TripAdvisor page: https://www.tripadvisor.co.uk/UserReviewEdit-g186337-d78…-Pullman_Liverpool-Liverpool_Merseyside_England.html This would give other guests, who may be deciding whether to book with us, a chance to share your experience and thoughts. Again, thank you for your thoughtfulness, and I hope to welcome you back to Pullman Liverpool in the near future. Kind Regards, Stefan Hatta Guest Experience Manager

Enjoyable time in Liverpool

Customer review rating 4.7/5

Chris C. Couples - 12/05/2019 AccorHotels certified review

We stayed at The Pullman around this time last year and were so happy with our previous experience so we decided to stay again, and we were not disappointed. Staff friendly and obliging room excellent with views across the Mersy, enjoyed a wonderful dinner and a great breakfast the next morning. If we get back to Liverpool we know we will be staying at The Pullman, great time in Liverpool, only trouble was the weather.

Dear Chris, Thank you for taking the time to share your feedback regarding your recent return stay at Pullman Liverpool. I am delighted to read your score and pleased that your stay with us was an enjoyable one. We aim to keep our standards consistently high here at Pullman Liverpool and feedback such as yours is invaluable for us to ensure that we achieve this. It would greatly be appreciated if you could share your positive feedback in a review on our TripAdvisor page: https://www.tripadvisor.co.uk/UserReviewEdit-g186337-d78…-Pullman_Liverpool-Liverpool_Merseyside_England.html This would give other guests, who may be deciding whether to book with us, a chance to share your experience and thoughts. Again, thank you for your thoughtfulness, and I hope to welcome you back to Pullman Liverpool in the near future. Kind Regards, Stefan Hatta Guest Experience Manager

Lovely hotel

Customer review rating 4.7/5

Joanne G. Families - 12/05/2019 AccorHotels certified review

Very welcoming and everyone smiling. Beds so comfortable and rooms clean.

Dear Joanne, Thank you for taking the time to share your feedback! I am glad that you have enjoyed your time with us and I hope to welcome you back to Pullman Liverpool in the near future. Kind Regards, Stefan Hatta Guest Experience Manager

Wonderful Stay

Customer review rating 4.7/5

David W. Friends - 12/05/2019 AccorHotels certified review

A well located and extremely comfortable hotel. Excellent rooms and very helpful staff.

Dear David, Thank you for taking the time to share your feedback! I am glad that you have enjoyed your time with us and I hope to welcome you back to Pullman Liverpool in the near future. Kind Regards, Stefan Hatta Guest Experience Manager

Brilliant

Customer review rating 4.7/5

Ahmed Solo - 10/05/2019 AccorHotels certified review

Always love my stay at the Pullman in Liverpool. Rooms are great, service is great and food is fantastic. Unfortunately I didn't have time to have breakfast this time but the woman that was greeting gave me a bag to take a few pastries with me for the train which I thought was incredible service! Also got an upgrade as well! Will always look at you guys as first choice when I come and stay in Liverpool!

Dear Ahmed, Thank you for taking the time to share your feedback regarding your recent stay at Pullman Liverpool. I am delighted to read your score and pleased that your stay with us was an enjoyable one. We aim to keep our standards consistently high here at Pullman Liverpool and feedback such as yours is invaluable for us to ensure that we achieve this. It would greatly be appreciated if you could share your positive feedback in a review on our TripAdvisor page: https://www.tripadvisor.co.uk/UserReviewEdit-g186337-d78…-Pullman_Liverpool-Liverpool_Merseyside_England.html This would give other guests, who may be deciding whether to book with us, a chance to share your experience and thoughts. Again, thank you for your thoughtfulness, and I hope to welcome you back to Pullman Liverpool in the near future. Kind Regards, Stefan Hatta Guest Experience Manager

Brilliant break partly spoiled by parking ticket!

Customer review rating 4.7/5

Jeff H. Couples - 10/05/2019 AccorHotels certified review

We've stayed at the Pullman many times, which says a lot to start with. The reception staff are the most friendly, courteous and professional front of house staff me and my wife have ever encountered, with a special mention for Becky and Rayna - nothing is too much trouble for them. The main reception area is very modern and spacious, with a lounge area that is situated in an open area with a glass façade, enhancing the 'airiness' of the area, ditto the bar area. Rooms are very spacious, very clean, comfortable and roomy, well fitted out and complete with superb modern, bathrooms with quality touches throughout. Losing the nearby multi-storey to fire in 2017 has hit this hotel, because parking can be an issue. We received a parking ticket on our latest visit even though we were displaying a disabled blue badge. I don't know where the local authorities expect you to park, but the (temporary) 2-storey car park erected has ONE disabled spot in the whole car park, and is situated some 200-300m from the hotel, so how they expect disabled people to access the Pullman is anyone's guess!! Overall though, the ticket never spoiled our weekend break at the Pullman, it is one of the finest hotels in Liverpool if not the finest.

Dear Jeff, Thank you for taking the time to share your feedback regarding your recent stay at Pullman Liverpool. I am delighted to read your score and pleased that your stay with us was an enjoyable one. We aim to keep our standards consistently high here at Pullman Liverpool and feedback such as yours is invaluable for us to ensure that we achieve this. It would greatly be appreciated if you could share your positive feedback, especially regarding Becky and Rayna, in a review on our TripAdvisor page: https://www.tripadvisor.co.uk/UserReviewEdit-g186337-d78…-Pullman_Liverpool-Liverpool_Merseyside_England.html This would give other guests, who may be deciding whether to book with us, a chance to share your experience and thoughts. Again, thank you for your thoughtfulness, and I hope to welcome you back to Pullman Liverpool in the near future. Kind Regards, Stefan Hatta Guest Experience Manager

below standard for the price

Customer review rating 4.7/5

Tony B. Business - 10/05/2019 AccorHotels certified review

Air con in room did not work properly leading to cold temperatures. Insufficient hangers for clothes in wardrobe. Long delay for room service delivery of dinner. No steak available in restaurant on the advertised 'steak night'. Would not recommend.

Dear Tony, Thank you for taking the time to share your valuable feedback. I am sorry to hear of your issues during your time with us, and will certainly ensure that your helpful comments are discussed with the team so that we are always aiming to exceed expectations. I hope that we get the opportunity to welcome you back to Pullman Liverpool in the future. Kind Regards, Stefan Hatta Guest Experience Manager

Great stay

Customer review rating 4.7/5

Steve I. Families - 09/05/2019 AccorHotels certified review

Very comfortable and value for money, with great staff and service.

Dear Steve, Thank you for taking the time to share your feedback regarding your recent stay at Pullman Liverpool. I am delighted to read your score and pleased that your stay with us was an enjoyable one. We aim to keep our standards consistently high here at Pullman Liverpool and feedback such as yours is invaluable for us to ensure that we achieve this. It would greatly be appreciated if you could share your positive feedback in a review on our TripAdvisor page: https://www.tripadvisor.co.uk/UserReviewEdit-g186337-d78…-Pullman_Liverpool-Liverpool_Merseyside_England.html This would give other guests, who may be deciding whether to book with us, a chance to share your experience and thoughts. Again, thank you for your thoughtfulness, and I hope to welcome you back to Pullman Liverpool in the near future. Kind Regards, Stefan Hatta Guest Experience Manager

As always perfect x

Customer review rating 4.7/5

Victoria N. Couples - 09/05/2019 AccorHotels certified review

We stay at the Pullman hotel Liverpool quite often and just love the experience we have every single time. It honestly gets better everytime we stay. Customer service and cleanliness and food quality is just fantastic.

Dear Victoria, Thank you for taking the time to share your feedback! I am glad that you have enjoyed your return stay with us and I hope to welcome you back to Pullman Liverpool in the near future. Kind Regards, Stefan Hatta Guest Experience Manager

Perfect location in the docks - highly recommended

TripAdvisor rating 4.5/5

ankf2018 Family - 09/05/2019 TripAdvisor review

Perfect location in the historic docklands, ambience, very helpful staff, good breakfast, very clean. Pullman is our stay in Liverpool; have been there twice and we will choose itagain on our next visit.

Dear ankf2018 Thank you for your review and loyalty to the hotel which is truly appreciated Please remember to sign up to our loyalty programme called le club to ensure you get exclusive offers and benefits. We hope to welcome you back for your third stay soon kind regards Neil Brailsford General Manager
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