Hotel - Pullman Liverpool
Pullman Hotel Pullman Hotel

Pullman Liverpool Hotel

4.5/5 1,854 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Well-lit Parking Adjacent to Hotel
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • French
    • Italian
    • Polish
    • Portuguese
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 4PM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-12:00
    • Opening hours : Week-end 00:00-12:00

Business services

  • 3 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Our rooms

  • 216 rooms
  • 100% non-smoking hotel
  • 14 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • WIFI in your room
    • Manual temperature control
    • Baby bed
    • Sky sports in the TV channels
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating 6,444 reviews

Our guest reviews for Pullman Liverpool

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,854 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Robert L. Business - 13/10/2018 AccorHotels certified review
« Very good »

Very professional

Verity Business - 13/10/2018 AccorHotels certified review
« Excellent location »

We had a conference in the ACC. This hotel is in a fantastic location right on the water, next door to the ACC. Staff were professional yet friendly and approachable. Would definitely highly recommend this hotel. We will be staying again.

Don Solo - 11/10/2018 AccorHotels certified review
« Fantastic hotel in great location, with wonderful employees »

Excellent! Very friendly staff. Excellent room with the most amazing shower ever! Good food at the restaurant. I can not fault this great hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Donald H., We very much appreciate your comments regarding your stay with us at Pullman Liverpool. It is always a pleasure to receive positive feedback. I will ensure that your comments are shared with our team who will be pleased to hear about your positive experience. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jurgita Kinduryte Rooms Division Manager

Jon L. Business - 10/10/2018 AccorHotels certified review
« Convenient, comfortable and clean »

the hotel is ideally located and is reasonably priced. The rooms are nice and clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jonathan Andrew Mr, Thank you for taking the time to share your feedback! I am glad that you have enjoyed your stay with us and I hope to welcome you back to Pullman Liverpool in the near future. Kind Regards, Jurgita Kinduryte Rooms Division Manager

Birgitte L. Families - 10/10/2018 AccorHotels certified review
« Lovely »

We had a great time. Your hotel is wonderful and we will be back another time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Birgitte L., We very much appreciate your comments regarding your stay with us at Pullman Liverpool. It is always a pleasure to receive positive feedback and i am pleased that you loved the hotel! Our staff strive in delivering exceptional customer service and your feedback will be shared with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jurgita Kinduryte Rooms Division Manager

2902 Couples - 10/10/2018 AccorHotels certified review
« Great hotel easy access all amenities »

Very pleasant we arrived extremely early due to road closures as it was Giants weekend but staff were very accommodating in asking for room to be available ASAP. As hotel was fully booked & busy only downside was there appeared to be no one in overall charge & this sometimes led to confusion amongst younger staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian D., We very much appreciate your comments regarding your stay at Pullman Liverpool. I am pleased that you enjoyed your stay with us and i will share all your comments with our team and managers in all departments. Thank you again for sharing your experience, and we hope to welcome you back in the near future. Sincerely, Jurgita Kinduryte Rooms Division Manager

Phil Couples - 10/10/2018 AccorHotels certified review
« Nice Hotel Good Service »

No problems. Tasty meal at Wheeler's restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philip, Thank you for taking the time to share your feedback! I am glad that you have enjoyed your time with us and also your experience at Wheeler's restaurant. I hope to welcome you back to Pullman Liverpool in the near future. Kind Regards, Jurgita Kinduryte Rooms Division Manager

Paul Friends - 10/10/2018 AccorHotels certified review
« A good experience »

A satisfactory stay with good service and excellent facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul B., Thank you very much for taking time to complete our survey. It is always a pleasure to receive positive feedback. I am delighted that you enjoyed your experience with us at Pullman Liverpool. Your comments will be shared with our team and i am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jurgita Kinduryte Rooms Division Manager

Pjt Business - 09/10/2018 AccorHotels certified review
« Great plave shame aboutthe parki g »

Parking is rediculous if you can find a space...wouldnt stay if an event was on and I was driving. And surely the hotel could make payiing for parking easier...talk to Liverpool council! Check in rather vague with main desk unoccupied and someone sitting at a table in a dark corner.. Very boutique not very practical. Room splendid but lights vague to operate. Used the club lojnge..very disappointing. One piece of cheese and two pieces of salami on a messey table. A couple of soft drinks and tbat was it. Not worth the effort of opening the door and very disappointed

Lin M. Couples - 09/10/2018 AccorHotels certified review
« Mrs »

Very nice stay. Executive lounge needed greater staff input. Often no food or alcoholic drinks

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lin M., We very much appreciate your comments regarding your stay at Pullman Liverpool. I am pleased to hear that you enjoyed your stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back in the near future. Sincerely, Jurgita Kinduryte Rooms Division Manager

Jayne B. Couples - 09/10/2018 AccorHotels certified review
« Well looked after in luxury! »

Brilliant. A real treat with complimentary upgrade and the most comfortable bed ever.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jayne B., We very much appreciate your comments regarding your stay with us at Pullman Liverpool. It is always a pleasure to receive positive feedback. I am pleased to hear that you enjoyed your complimentary upgrade and experience at Pullman. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jurgita Kinduryte Rooms Division Manager

Matthew N. Business - 09/10/2018 AccorHotels certified review
« Wonderful »

Great clean rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matthew, Thank you for taking the time to share your feedback! I am pleased that you enjoyed your experience with us and I hope to welcome you back to Pullman Liverpool in the near future. Kind Regards, Jurgita Kinduryte Rooms Division Manager

Anna B. Couples - 09/10/2018 AccorHotels certified review
« Great hotel »

Really enjoyed our 8th floor room with fabulous view over Liverpool. The only fault was on the tv in the room was an offer buy 2 glasses of wine get the rest of the bottle free. When we asked the bar staff they new nothing about it and had to go and enquire if this was right. I felt like a bit of a fool as the bar was busy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stuart/Anna B., We very much appreciate your comments regarding your stay with us at Pullman Liverpool. I am pleased to hear that you enjoyed your stay, and the views from the 8th floor! I would like to apologise for the miscommunication regarding the promotion on the TV. I will share your comments with our Food and Beverage Manager. I hope i can welcome you back in the near future. Sincerely, Jurgita Kinduryte Rooms Division Manager

Lynette B. Solo - 08/10/2018 AccorHotels certified review
« Amazing »

Nothing but nothing is too much trouble for the staff at this hotel . The heel on my boot kept clicking when I walked as it was loose ... I went into town to find a cobbler but no luck. On my return the reception staff rang the maintenance man... he came to my room , took my boot and fixed it! Dear god that would not happen in any other hotel.... THE Whole team Look after all there guests by going the extra mile to make the stay perfect . These guys never stop amazing me , how they care about every individual guest .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lynette, Thank you for taking the time to share your feedback with us. I am very pleased that our team managed to fix the heel on your boot! It's always nice to hear such positive comments, especially about our team who are always aiming to exceed expectations. Thank you for your loyalty and i will see you soon. Kind Regards, Jurgita Kinduryte Rooms Division Manager

Chris J. Business - 08/10/2018 AccorHotels certified review
« Chris J. »

Not enough staff serving at bar at busy periods

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris, Thank you for taking the time to share your feedback! Your comments will be shared with our food and beverage Manager. I hope to welcome you back to Pullman Liverpool in the near future. Kind Regards, Jurgita Kinduryte Rooms Division Manager

Caroline S. Friends - 06/10/2018 AccorHotels certified review
« Perfect! »

Great room on top floor (level 8) with fabulous view over Liverpool, the Mersey and across to the Wirral. Friendly, efficient staff. Perfect for going to watch Kylie in the Echo Arena!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Caroline S., We very much appreciate your comments regarding your stay at Pullman Liverpool. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel, especially the views from the 8th floor! It is always encouraging to learn that guests are satisfied with our service as it is what we strive to achieve every day. Thank you for your kind feedback, and we hope to welcome you back! Sincerely, Jurgita Kinduryte Rooms Division Manager

Jason Couples - 06/10/2018 AccorHotels certified review
« Comfortable, but could do with some tweaks »

Room view was excellent, as well as very clean and tidy. Lights in the room were very confusing - lots of rocker switches and not sure how they all controlled the lighting. The tablet was a nice idea, but didn't appear to do anything functional. There was promise about being able to connect own device to the TV to watch Iplayer etc - this wasn't available. BT Sport channels weren't on the TV either. Bathroom lighting was very subdued and could have been variable so could have been made lighter.

Shaun Couples - 05/10/2018 AccorHotels certified review
« Luxurious room »

I felt a million dollars

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sean C., We very much appreciate your comments regarding your stay at Pullman Liverpool. It is always a pleasure to receive positive feedback. I am pleased to hear that you felt a million dollars! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jurgita Kinduryte Rooms Division Manager

Anonymous Friends - 05/10/2018 AccorHotels certified review
« Comfartable »

Conveniently located, comfortable, clean with excellent breakfast. Some waiting staff could do with re -training in customer service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Iwan&Eleri, Thank you for taking the time to share your feedback! I am pleased to hear that you had a comfortable stay with us at Pullman Liverpool. We take guest feedback seriously and will ensure your comments are passed on to our food and beverage manager. Thank you again and I hope to welcome you back to Pullman Liverpool in the near future. Kind Regards, Jurgita Kinduryte Rooms Division Manager

Mark E. Business - 05/10/2018 AccorHotels certified review
« Mr Mark E. »

Excellent hotel and service very modern

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark E., We very much appreciate your comments regarding your stay at Pullman Liverpool. It is always a pleasure to receive positive feedback. I am pleased to hear that you enjoyed your stay with us and experienced great service. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jurgita Kinduryte Rooms Division Manager

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