Mercure Hotel Frankfurt City Messe

I was on business for one night . Was givén a bigger room by thé welcoming réceptionnist . Thé room was very comfortabke , cosy , clean , very enjoyable ! Was close to the train station and subway but i walked to thé center of Town easiliy within 15 minutes . I recommend that hôtel

Car access doesn't exist and is not indicated in the website. Parking facilities are limited. Before arrival parking space was requested and there was not any answer from the hotel about the availability and limitations of car size

Staffs are not the friendly. They work as they are forced to do it. The room seems nice until I open the toilet room. The shower looks really cheap as I am staying in hostel. There are some smell and even worse, the glasses are super dirty (I left it there for a day and expected that they will see and change it for me but nope, I have to go to lobby and complain about it then I get a new one.

Receptionist needs lessons in politeness and a better service attitude - worst experience I have had in 25 years of travelling. Following the "welcome" I received while checking in, I do not plan on staying at this hotel ever again.

Great service and extremely well cleaned hotel, staff was courteous and helpful, location is extremely good mainly if you are driving as the central station is one block away. If you are driving the garage is extremely small and tight to get in and out at the cost of EUR15. Breakfast is very good at EUR17 per person.

CONS: - A very average and small room - Washrooms look really old - carpet in the room looked really old and dirty - seems that the rooms and washrooms are not renovated since a long time - windows are not sound proof PROS: - Central location

There is only always one guy at the reception. Usually they are not very friendly and helpful. Especially the black guy and the one with no hair. After I have checked out and asked if everything is Ok, the black guy said, yes. Then I walked to the train station. Before I entered the station, the black from the reception ran after me and told me , that I haven't payed. So I should go back with him, to slide my credit card again. I was confused, so I went back with him. I lost 10min of my time and missed my train to the airport. Just because he didn't do his job properly. The guy with bald head has sent me someone up to my room at night by accident. He have someone a keycard to my room. So there was a drink guy coming into my room at midnight and I was scared to death. I couldn't sleep anymore that night. Then one hour later the guy called me and asked me, why I am in that room. I told him, that he has given me that room in the evening and that somebody entered my room. He didn't apologise for that. Just hang up. The doors are not lockable. There is a little switch inside, but if someone slides a keycard through, the door opens. Now, when I'm staying at that hotel, I always put all things I can move infront of the door from inside.

Dusseldorfer strasse is seedy with homeless people and (supposedly) drug dealers surrounding the central train station. Hotel rooms are small but OK. Bathroom is not up to Mercure standards and so are the services provided in the lobby. We went there for a drink but some of the drinks like coffee were not available. The parking is accessible from the Mainzer Landstrasse and is extremely tight. If you're driving a big car, do think twice before driving into it. In summary, I would not recommend this hotel to anyone expecting the typical Mercure experience.

Centrally located and close to the central train station. There is a tram stop outside and Frankfurt has a very comprehensive and relatively cheap public transport system. The room was clean and comfortable and there was an excellent choice on the breakfast menu.

Location of hotel is excellent for a traveler through Central Train station. Approach to Zeil Shopping district and sight seeing bus stop is very convenient through Tram station which is at the main gate of the hotel. Food options from breakfast to dinner are available in few steps away from hotel. Overall, nice place to be in Frankfurt with Family.

I had an awful experience as the room was smoky smells bad till I could hardly breath and sleep even with the window open. I had reported to the reception but nothing they could do as all rooms were all occupied hence not able to change room. I was very disappointed as the following day I had to travel and I was not able catch some sleep. I stay on the 3rd June (Saturday) Room 105.

The hotel is located close to the main station, restaurants and shopping area. Rooms are small but tidy. All basic equipment provided. Recommended for short trips when proximity counts. Very kind and helpful staff.

Very bad customer service during the checkin. The front desk guy (26.05.2017, 6 pm) was unfriendly and impolite. The location is good, close to the train station. The elevator is very small (is really small) The hotel is ok, but far away from the usual Mercury quality.

Good location, just right to the H (Tram station)and 30 meter from FF Huapbahnhof. Easy to connect to transportation systems. Room is good, I like Japanese food, especially Sushi. The good thing is, there is a Sushi buffet restuarant nearby.

The hotel is close to the railway station, it is easy to walk to the hotel. The hotel only serves breakfast and the restaurants around it are mostly small and serve ethnic food. It is better to walk to the main streets that lead to the railway station and to experience the food there