Mercure Hotel Frankfurt City Messe

Hotel is clean, well located and cozy rooms.The front desk staff was very attentive, both (night and morning).I liked the decoration of the room.The only observation would be the parking is very small and very narrow.

Good location. Near central reilway station, supermarkets and not far from old town. Room was clean enough. Bed was big and comfort but it has one very small blanket. And we'd like to have a kettle instead of coffee machine.

The overall impression is good but my room was very noisy because of an air-conditioner. Besides, the breakfast experience was shocking because of yogurts passed their usage dates, the fruites were literally rotten, the croissants were overturned etc. I got pictures but dont know how to attach them.

The bed was not good for sleeping. We both got serious back problems after sleeping one night in this hotel. The rooms and hotel is not compatible with the other Mecure hotels, they are outdated. It needs renovation. Than the parking in the basement is too small for getting it and out without scratching/bumping your car. If you aren't a good experienced driver you will have problems with getting in and out this parking. We will never book this hotel because of the above reasons.

Hotel is conveniently located near train station and close to city center by tram. Room very small, looks more like IBIS Hotel room. Shower not very convenient and leaking on bathroom floor. Unfortunately, price announced for B&B but breakfats charged on top.

Great location near the train station and Viator Tours ( green line tours) location. Very clean, good breakfast and front desk very helpful and friendly. Cozy is a good word for it!! Loved it, I would stay there again, 100%!!

Arrived at 3 pm. Booked double, got twin room with a pillar in between. Receptionist said that for a double 1-2 hours to wait. We insisted and got it in 10 min. A bit of honesty would be more appreciated.

I was on business for one night . Was givén a bigger room by thé welcoming réceptionnist . Thé room was very comfortabke , cosy , clean , very enjoyable ! Was close to the train station and subway but i walked to thé center of Town easiliy within 15 minutes . I recommend that hôtel

Car access doesn't exist and is not indicated in the website. Parking facilities are limited. Before arrival parking space was requested and there was not any answer from the hotel about the availability and limitations of car size

Staffs are not the friendly. They work as they are forced to do it. The room seems nice until I open the toilet room. The shower looks really cheap as I am staying in hostel. There are some smell and even worse, the glasses are super dirty (I left it there for a day and expected that they will see and change it for me but nope, I have to go to lobby and complain about it then I get a new one.

Receptionist needs lessons in politeness and a better service attitude - worst experience I have had in 25 years of travelling. Following the "welcome" I received while checking in, I do not plan on staying at this hotel ever again.

Great service and extremely well cleaned hotel, staff was courteous and helpful, location is extremely good mainly if you are driving as the central station is one block away. If you are driving the garage is extremely small and tight to get in and out at the cost of EUR15. Breakfast is very good at EUR17 per person.

CONS: - A very average and small room - Washrooms look really old - carpet in the room looked really old and dirty - seems that the rooms and washrooms are not renovated since a long time - windows are not sound proof PROS: - Central location

There is only always one guy at the reception. Usually they are not very friendly and helpful. Especially the black guy and the one with no hair. After I have checked out and asked if everything is Ok, the black guy said, yes. Then I walked to the train station. Before I entered the station, the black from the reception ran after me and told me , that I haven't payed. So I should go back with him, to slide my credit card again. I was confused, so I went back with him. I lost 10min of my time and missed my train to the airport. Just because he didn't do his job properly. The guy with bald head has sent me someone up to my room at night by accident. He have someone a keycard to my room. So there was a drink guy coming into my room at midnight and I was scared to death. I couldn't sleep anymore that night. Then one hour later the guy called me and asked me, why I am in that room. I told him, that he has given me that room in the evening and that somebody entered my room. He didn't apologise for that. Just hang up. The doors are not lockable. There is a little switch inside, but if someone slides a keycard through, the door opens. Now, when I'm staying at that hotel, I always put all things I can move infront of the door from inside.

Dusseldorfer strasse is seedy with homeless people and (supposedly) drug dealers surrounding the central train station. Hotel rooms are small but OK. Bathroom is not up to Mercure standards and so are the services provided in the lobby. We went there for a drink but some of the drinks like coffee were not available. The parking is accessible from the Mainzer Landstrasse and is extremely tight. If you're driving a big car, do think twice before driving into it. In summary, I would not recommend this hotel to anyone expecting the typical Mercure experience.