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Mercure Hotel Frankfurt City Messe 4 stars

TripAdvisor rating 3.0/5 589 reviews
Mercure Hotel Frankfurt City Messe
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This hotel is Planet 21 Bronze

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 15.00 EUR
  • Air conditioned
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
Catering
  • Breakfast
  • 1 bar(s)
Business services
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Hotel Frankfurt City Messe

Duesseldorfer Str 20
60329
frankfurt am main
germany

Tel: +4969272120

Fax: (+49)69/27212100

Contact email

Check-in from 15h00

Check out up to 12h00

  • HAUPTBAHNHOF :   S1-S9 HAUPTBAHNHOF

  • HAUPTBAHNHOF FRANKFURT :   U4, U5 HAUPTBAHNHOF

  • PLATZ DER REPUBLIK :   11,16,17,21 PLATZ DER REPUBLIK

  • By plane

    FRANKFURT AIRPORT At 12km / 7.46 miles

  • By train

    HAUPTBAHNHOF At 0.3km / 0.19 miles

  • By train

    HAUPTBAHNHOF At 0.3km / 0.19 miles

GPS :50.109252, 8.661615

Our accommodations

Renovated in 2011, the 4-star Mercure Hotel Frankfurt City Messe has 60 comfortable rooms, including 54 Standard Rooms with a single bed, twin beds or a double bed, and 6 Privilege Rooms. All rooms are non-smoking and have air-conditioning, a desk, a flat-screen TV and free 24-hour WIFI. One child up to 12 years can stay free of charge in their parents' room. Breakfast is also free for your children. Your pet is welcome to stay (15 EUR/night).

Standard Double Bed

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Multimedia hub(...)

Standard Room with 2 single beds

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Multimedia hub(...)

Standard Room with single bed

  • Max. number of persons: ‌1
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Multimedia hub(...)

Privilege Room with Double Bed

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Multimedia hub(...)

Our restaurants and bars

LOBBY BAR

Photo non contractuelle / Strictly non binding

No matter how long your meeting takes or when you return to the hotel from your walk, you can enjoy a refreshing drink - maybe a beer or a glass of Ebbelwoi (apple wine) - at the bar at any time.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Hotel Frankfurt City Messe

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor

TripAdvisor Rating 3.0/5

589 reviews

Great location and staff

TripAdvisor rating 3.0/5

gsr453 Business - 21/05/2019 TripAdvisor review

Needed to be close to Frankfurt Messe. I could walk or take tram when I was tired or it rained. Being close to the Hauptbahnhof was a bonus. Very nice staff. Great breakfast each day. Wish the room had a bath.

Good location, nice design.

TripAdvisor rating 3.0/5

wdalessandro Friends getaway - 23/02/2019 TripAdvisor review

The hotel is very close to the train central station, but the neighbourhood is not so nice at night when a lot of people go to there mostly to drink or buy drugs. But the lobby and rooms are furnished with nice design objects giving a good sense of comfortable. Avoid to take the last floor that can be only accessed by stairs.

Ok for one or 2 nights in city center

TripAdvisor rating 3.0/5

Adventure21080340453 Business - 25/01/2019 TripAdvisor review

hotel himself is ok but below of Mercure standards (room, reception, breakfast...) so price barely justified.Location convenient (middle of downtown, close to all transportation) but not the cleanest or quietest place so you may be disturbed during your sleep if you room is on the street side

Just another inn rather than a mercure

TripAdvisor rating 3.0/5

jeffreytan213 Business - 22/10/2018 TripAdvisor review

do not think this mercure is worth the mercure tag, probably an ibis would be more justifiable, being a platinum guest i did at the minimum expect a welcome drink or a note in the room to the bare very minimum, but neither which i have. service was dismay, housekeeping was poor. lack of basic room amenity like even an kettle, coffee maker was dirty, gosh

Horrible stay

TripAdvisor rating 3.0/5

Joshua S Couples - 10/10/2018 TripAdvisor review

This was listed as a four star hotel. There is no way this is a four star hotel. One enters the building to a large strip of broken flooring into a lobby that is shabby at best. Front desk staff was rude and the room was as spare as a prison cell. Horrible bed and worse pillows. The hotel is also located in one of the sketchiest areas of the city, but there is no system to prevent anyone off the street to access any of the rooms in the hotel. Didn't feel safe at all during our stay. Will never go back. And now will second guess all star ratings for Accor Hotels.

Pleasant stay

TripAdvisor rating 3.0/5

jac86tan Friends getaway - 28/09/2018 TripAdvisor review

We are so happy to stay in Mercure Frankfurt City Messe, it is just few minute away from the train station and many stores nearby which we can take meal and have grocery shopping nearby! Friendly staff and excellent service!

Worst customer service in past five years

TripAdvisor rating 3.0/5

P L Friends getaway - 28/09/2018 TripAdvisor review

The front desk clerk. G. Dolibasic, was leering, rude, and downright creepy. His demeanor, indifference, and actions towards myself and my group were so incredibly racist that we would have left, had it not been for the fact that we'd paid in advance.

Cozy and Clean hotel

TripAdvisor rating 3.0/5

juan2018977 Business - 18/09/2018 TripAdvisor review

Hotel is clean, well located and cozy rooms.The front desk staff was very attentive, both (night and morning).I liked the decoration of the room.The only observation would be the parking is very small and very narrow.

Good

TripAdvisor rating 3.0/5

Roving632865 Couples - 16/09/2018 TripAdvisor review

Good location. Near central reilway station, supermarkets and not far from old town. Room was clean enough. Bed was big and comfort but it has one very small blanket. And we'd like to have a kettle instead of coffee machine.

Clean but very noisy rooms

TripAdvisor rating 3.0/5

4maksymi Business - 08/08/2018 TripAdvisor review

The overall impression is good but my room was very noisy because of an air-conditioner. Besides, the breakfast experience was shocking because of yogurts passed their usage dates, the fruites were literally rotten, the croissants were overturned etc. I got pictures but dont know how to attach them.

Bad bed, old rooms, outdated hotel and terrible parking garage in basement.

TripAdvisor rating 3.0/5

jurgen265 Business - 30/07/2018 TripAdvisor review

The bed was not good for sleeping. We both got serious back problems after sleeping one night in this hotel. The rooms and hotel is not compatible with the other Mecure hotels, they are outdated. It needs renovation. Than the parking in the basement is too small for getting it and out without scratching/bumping your car. If you aren't a good experienced driver you will have problems with getting in and out this parking. We will never book this hotel because of the above reasons.

Fair stay

TripAdvisor rating 3.0/5

celo56 Business - 19/07/2018 TripAdvisor review

Hotel is conveniently located near train station and close to city center by tram. Room very small, looks more like IBIS Hotel room. Shower not very convenient and leaking on bathroom floor. Unfortunately, price announced for B&B but breakfats charged on top.

Great location and great hotel!

TripAdvisor rating 3.0/5

Markie26 Solo travel - 14/07/2018 TripAdvisor review

Great location near the train station and Viator Tours ( green line tours) location. Very clean, good breakfast and front desk very helpful and friendly. Cozy is a good word for it!! Loved it, I would stay there again, 100%!!

So so

TripAdvisor rating 3.0/5

waldemarszczerba1975 Couples - 11/07/2018 TripAdvisor review

Arrived at 3 pm. Booked double, got twin room with a pillar in between. Receptionist said that for a double 1-2 hours to wait. We insisted and got it in 10 min. A bit of honesty would be more appreciated.

Enjoyable stay

TripAdvisor rating 3.0/5

patbeachsky Business - 13/06/2018 TripAdvisor review

I was on business for one night . Was givén a bigger room by thé welcoming réceptionnist . Thé room was very comfortabke , cosy , clean , very enjoyable ! Was close to the train station and subway but i walked to thé center of Town easiliy within 15 minutes . I recommend that hôtel

Service terrible

TripAdvisor rating 3.0/5

guillerm0g0mez Business - 23/04/2018 TripAdvisor review

Car access doesn't exist and is not indicated in the website. Parking facilities are limited. Before arrival parking space was requested and there was not any answer from the hotel about the availability and limitations of car size

Staffs are not really friendly, Toilet is not beutiful. One of a glass is super dirty.

TripAdvisor rating 3.0/5

mr_pichayah Couples - 11/01/2018 TripAdvisor review

Staffs are not the friendly. They work as they are forced to do it. The room seems nice until I open the toilet room. The shower looks really cheap as I am staying in hostel. There are some smell and even worse, the glasses are super dirty (I left it there for a day and expected that they will see and change it for me but nope, I have to go to lobby and complain about it then I get a new one.

Think again before booking

TripAdvisor rating 3.0/5

George P Business - 01/12/2017 TripAdvisor review

Receptionist needs lessons in politeness and a better service attitude - worst experience I have had in 25 years of travelling. Following the "welcome" I received while checking in, I do not plan on staying at this hotel ever again.

Excellent place

TripAdvisor rating 3.0/5

atebet Couples - 05/11/2017 TripAdvisor review

Great service and extremely well cleaned hotel, staff was courteous and helpful, location is extremely good mainly if you are driving as the central station is one block away. If you are driving the garage is extremely small and tight to get in and out at the cost of EUR15. Breakfast is very good at EUR17 per person.

Average room

TripAdvisor rating 3.0/5

syedalisajjad Business - 13/10/2017 TripAdvisor review

CONS: - A very average and small room - Washrooms look really old - carpet in the room looked really old and dirty - seems that the rooms and washrooms are not renovated since a long time - windows are not sound proof PROS: - Central location

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