Hotel - Mercure Hotel Frankfurt City Messe
section.presentation.hotel.accorhotels
Mercure Hotel

Mercure Hotel Frankfurt City Messe

Duesseldorfer Str 20 
60329  FRANKFURT AM MAIN
GERMANY

447 reviews
TripAdvisor Rating Based on 447 reviews
See rates
Best price guarantee
From
From 48.60 EUR Non member rate
From 45.20 EUR Member's rate Members’ Rate, join while you book
7.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates
Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 15  EUR
  • Air Conditioning
  • Reception open 24 hours a day

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 15  EUR
  • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Currency exchange

Catering

  • 1 bar(s)

Business services

  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Renovated in 2011, the 4-star Mercure Hotel Frankfurt City Messe has 60 comfortable rooms, including 54 Standard Rooms with a single bed, twin beds or a double bed, and 6 Privilege Rooms. All rooms are non-smoking and haveair-conditioning, a desk, a flat-screen TV and free 24-hour WIFI. One child up to 12 years can stay free of charge in their parents' room. Breakfast is also free for your children. Your pet is welcome to stay (15 EUR/night).

  • 60 rooms
  • 60 non-smoking rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • TV with on-screen billing info
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Crib on request
    • Pay per view channel(s)
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Our guest reviews for Mercure Hotel Frankfurt City Messe

100% genuine reviews from our guests

Find out more
3.0/5 TripAdvisor Rating Based on 447 reviews
TripAdvisor review
Friends getaway - 07/06/2017
« Smoky Room »

I had an awful experience as the room was smoky smells bad till I could hardly breath and sleep even with the window open. I had reported to the reception but nothing they could do as all rooms were all occupied hence not able to change room. I was very disappointed as the following day I had to travel and I was not able catch some sleep. I stay on the 3rd June (Saturday) Room 105.

TripAdvisor review
magdalenab362 Business - 06/06/2017
« Small rooms but great location »

The hotel is located close to the main station, restaurants and shopping area. Rooms are small but tidy. All basic equipment provided. Recommended for short trips when proximity counts. Very kind and helpful staff.

TripAdvisor review
J Francisco M Solo travel - 31/05/2017
« Good hotel, but bad customer service during the checkin »

Very bad customer service during the checkin. The front desk guy (26.05.2017, 6 pm) was unfriendly and impolite. The location is good, close to the train station. The elevator is very small (is really small) The hotel is ok, but far away from the usual Mercury quality.

TripAdvisor review
tanapongk2017 Business - 15/05/2017
« 1 night before back to BKK »

Good location, just right to the H (Tram station)and 30 meter from FF Huapbahnhof. Easy to connect to transportation systems. Room is good, I like Japanese food, especially Sushi. The good thing is, there is a Sushi buffet restuarant nearby.

TripAdvisor review
Pierre G Solo travel - 01/05/2017
« Solo in Frankfurt »

The hotel is close to the railway station, it is easy to walk to the hotel. The hotel only serves breakfast and the restaurants around it are mostly small and serve ethnic food. It is better to walk to the main streets that lead to the railway station and to experience the food there

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pierre, thank you for your review. Nice to read that you enjoyed your stay at our hotel

TripAdvisor review
Business - 25/04/2017
« Disappointing »

It looks like an Ibis (economy chain) more than a Mercure. No restaurant for dinner, and very basic breakfast. Room very small. Bar is a desk next to reception. Only positive... still have the minibar, rarer nowadays at this level of places.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marcello, Thank you for taking your time to review our hotel. We are a 60 room city center hotel with great connection to all major attractions and the main train station. The lobby itself is rather small but functional for serving 60 rooms and it includes a small lobby bar. Within a radius of 100 meters around the hotel you can find many restaurants with different offers.

TripAdvisor review
Business - 21/04/2017
« The worst mercure I ever stay »

Hotel is too small to be named as mercure. It maximum should be classified as ibis. Location is close to the central train station. There is a lot of halal food around the hotel. We can walk to the river and zeil shopping area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pengelana, thank you for your review. The hotel has 60 rooms in total and our facilities as lobby and breakfast restaurant are in corresponding size. Indeed there are many halal food restaurants within walking distance as well as other kind of food like italian or Thai etc.. .

TripAdvisor review
janbZ7555BL Business - 03/04/2017
« Frankfurt for meetings »

Stayed in Farnkfurt am Main for Business , Hotel is near to train station and our main office , hotel is recently updated and is perfect for Business stays. Rooms nicely updated recently friendly staff perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear janbZ7555BL, thank you for comment. Great to hear that you like the new furniture of the rooms. Next step is the renovation of our Lobby.

TripAdvisor review
Business - 26/03/2017
« Centrally located hotel »

Rooms are small and not particularly modern. The toilet is adequate. No special reward was granted in spite of gold card membership. Breakfast was ok, but not particularly rich. All in all the hotel is not bad, but it is hardly recognisable as a 4 stars structure

Our hotel has responded to the review
Our hotel has responded to the review

Dear giampierol415, thank you for your review. We hope to welcome you again in Frankfurt

TripAdvisor review
Solo travel - 15/03/2017
« Good location »

The hotel has a good central location from the main station and to the city centre. Friendly, helpful staff and good choice at the breakfast. Was lucky to get a room high up and to the back, otherwise might be noisy. But a basic hotel and not worth all the stars.

TripAdvisor review
Couples - 09/03/2017
« It's really not a four stars hotel. »

It's not a commom Mercure hotel. It's located in a weird place, and the hotel itself doesn't seems like a Mercure brand. The room is just ok. The only thing I received as a platinum member, was free minibar. Never will come back at this hotel, for sure.

TripAdvisor review
flipm739 Couples - 02/03/2017
« Almost satisfying »

Whole stay was fulfilling execept one thing. It was a real shock when next guest got key to our room before our check-out and opened the door while we were chilling on bed. Nobody (staff) even said sorry. :(

TripAdvisor review
Business - 17/02/2017
« renata »

not 4 stars hotel ! cheap old towels, terrible bathroom, good location for trade fair, no facilities, breakfast good, bedline old, cushions very cheap , definitly not 4 stars hotel what is pity because of good location and nice pictures on web page

TripAdvisor review
Business - 27/01/2017
« Mercure hotel messe frankfurt »

Unfortunately the TV channels were not good as only one channel in English. Couldn't find bigger room. Location is good near to central train in Frankfurt station . Staff good except one occasion happened

TripAdvisor review
Solo travel - 10/01/2017
« Perfect located but needs better bed »

I have stayed for 3 nights and I did get some back pain every morning. So I suggest the hotel management need to look at the quality of their mattress. Beside that all was ok stuff was ok and TV channels can be also better organised. Wifi quality was also very good

TripAdvisor review
Couples - 05/01/2017
« Not as Expected »

It says that the hotel is 4-star, but it seems like a 3-star hotel from the room, services, and facilities of the hotel. Moreover I have to pick-up by myself for the toothbrush that I asked for. The breakfast was not so nice and I have to wait for the butler to bought my toast bread.

TripAdvisor review
Business - 29/12/2016
« What you get is more than you pay. »

3 min away from central station,helpful staff.Enough variety for breakfast.Comfortable bed,black curtains for for baby's sleep.Located 10 minutes away from famous ziel shopping street.Near to messe area.

TripAdvisor review
Couples - 21/12/2016
« One beautiful night at Frankfurt Am Main »

An very warm coming, close to City Centre, excellent services, room was very clean, very good value for money, and an very good continental breakfast. Thank you very much for all and your services. "Merry Christmas" and "Happy New Year!"

TripAdvisor review
Couples - 09/12/2016
« Maximum two stars would be OK »

This is the worst Mercure Hotel I have been, there is no point which I could tell anyone which could be accounted as a four start service. First the location near the main railway station and red light district. There is no parking location nearby, the hotel is so well hidden that you have to ask the hotel staff to find it, once you have found the parking is the smallest parking, I have ever seen, at least it is a closed parking. The reception desk was maned with a temporary employee, the lift is so small that only one person with the luggage fits in, to access the room again some stairs, the room itself was cold and I didn't find the heating, the bad room wasn't clean, a shower curtain can't be cleaned correctly. The beds weren't too bad. Breakfast was again bad, the buffet wasn't refilled automatically, and you had to ask for everything, the main interest of the employee was to check that everyone had paid for the breakfast. Checkout continued as the rest, I was asked if I needed a bill, which wasn't prepared automatically and the employee toke five minutes to print it.

TripAdvisor review
Michael B Solo travel - 19/11/2016
« Sketchy area but nice hotel »

The hotel was next to Hauptbahnhof so the area was not that nice, but good location for transportation. Hotel lobby looked nice and welcoming. I didn't try have breakfast included in the price, so I didn't try it. I got room upgrade to a nice room with coffee machine, very nice! However as a silver member I'm also eligible for late check-out, but they initially refused to offer me that for free and said I had to pay for every hour after check-out time. I told the staff that a silver member should get free late check-out until 4pm if there is room available. I asked again next day to another staff and he also said I have to pay, but I told him that I know I should get free late-check out as silver member, then he agreed to give me one hour free, I could check-out at 1pm. I was happy for the room upgrade but I think they should check out the policy for le club accorhotels program regarding late check-outs. And also, customer is always right..

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book your stay in this hotel
Best price guarantee
From
From 48.60 EUR Non member rate
From 45.20 EUR Member's rate Members’ Rate, join while you book
7.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate
Best price guarantee

Our other hotels nearby

At 130 m 25hours Hotel Frankfurt by Levi's
25hours Hotel Frankfurt by Levi's Hotel
From
From 67.15 EUR Non member rate
From 67.15 EUR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 440 m Mercure Hotel Kaiserhof Frankfurt City Center
Mercure Hotel Kaiserhof Frankfurt City Center
From
From 59.00 EUR Non member rate
From 54.87 EUR Member's rate Members’ Rate, join while you book
7.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 510 m ibis Styles Frankfurt City
ibis Styles Frankfurt City Hotel
From
From 67.50 EUR Non member rate
From 64.13 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 820 m ibis Frankfurt Centrum
ibis Frankfurt Centrum Hotel
From
From 58.50 EUR Non member rate
From 55.58 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in FRANKFURT AM MAIN
See rates