Mercure Hotel Frankfurt City Messe 4 stars

Ok, so its not palatial nor is I in the best part of town, but it is clean, comfortable and convenient to the station and, with 5 minutes walking, the river Main. It was only an overnighter for me upon arrival into Frankfurt, but it was a great spot to be welcomed into and to rest after the long trip from Australia. Staff were friendly, breakfast was OK (a bit pricey) and the bed comfortable.

When I arrived the hotel did not have any information regarding my booking, especially the preferences and comments I have listed at the time of the booking. The staff member was kind enough to accommodate as many of them as he could but it would have been more satisfactory if they had the info ahead of time

Needed to be close to Frankfurt Messe. I could walk or take tram when I was tired or it rained. Being close to the Hauptbahnhof was a bonus. Very nice staff. Great breakfast each day. Wish the room had a bath.

The hotel is very close to the train central station, but the neighbourhood is not so nice at night when a lot of people go to there mostly to drink or buy drugs. But the lobby and rooms are furnished with nice design objects giving a good sense of comfortable. Avoid to take the last floor that can be only accessed by stairs.

hotel himself is ok but below of Mercure standards (room, reception, breakfast...) so price barely justified.Location convenient (middle of downtown, close to all transportation) but not the cleanest or quietest place so you may be disturbed during your sleep if you room is on the street side

do not think this mercure is worth the mercure tag, probably an ibis would be more justifiable, being a platinum guest i did at the minimum expect a welcome drink or a note in the room to the bare very minimum, but neither which i have. service was dismay, housekeeping was poor. lack of basic room amenity like even an kettle, coffee maker was dirty, gosh

This was listed as a four star hotel. There is no way this is a four star hotel. One enters the building to a large strip of broken flooring into a lobby that is shabby at best. Front desk staff was rude and the room was as spare as a prison cell. Horrible bed and worse pillows. The hotel is also located in one of the sketchiest areas of the city, but there is no system to prevent anyone off the street to access any of the rooms in the hotel. Didn't feel safe at all during our stay. Will never go back. And now will second guess all star ratings for Accor Hotels.

We are so happy to stay in Mercure Frankfurt City Messe, it is just few minute away from the train station and many stores nearby which we can take meal and have grocery shopping nearby! Friendly staff and excellent service!

The front desk clerk. G. Dolibasic, was leering, rude, and downright creepy. His demeanor, indifference, and actions towards myself and my group were so incredibly racist that we would have left, had it not been for the fact that we'd paid in advance.

Hotel is clean, well located and cozy rooms.The front desk staff was very attentive, both (night and morning).I liked the decoration of the room.The only observation would be the parking is very small and very narrow.

Good location. Near central reilway station, supermarkets and not far from old town. Room was clean enough. Bed was big and comfort but it has one very small blanket. And we'd like to have a kettle instead of coffee machine.

The overall impression is good but my room was very noisy because of an air-conditioner. Besides, the breakfast experience was shocking because of yogurts passed their usage dates, the fruites were literally rotten, the croissants were overturned etc. I got pictures but dont know how to attach them.

The bed was not good for sleeping. We both got serious back problems after sleeping one night in this hotel. The rooms and hotel is not compatible with the other Mecure hotels, they are outdated. It needs renovation. Than the parking in the basement is too small for getting it and out without scratching/bumping your car. If you aren't a good experienced driver you will have problems with getting in and out this parking. We will never book this hotel because of the above reasons.

Hotel is conveniently located near train station and close to city center by tram. Room very small, looks more like IBIS Hotel room. Shower not very convenient and leaking on bathroom floor. Unfortunately, price announced for B&B but breakfats charged on top.

Great location near the train station and Viator Tours ( green line tours) location. Very clean, good breakfast and front desk very helpful and friendly. Cozy is a good word for it!! Loved it, I would stay there again, 100%!!