Mercure Hotel Frankfurt City Messe

Very bad customer service during the checkin. The front desk guy (26.05.2017, 6 pm) was unfriendly and impolite. The location is good, close to the train station. The elevator is very small (is really small) The hotel is ok, but far away from the usual Mercury quality.

Good location, just right to the H (Tram station)and 30 meter from FF Huapbahnhof. Easy to connect to transportation systems. Room is good, I like Japanese food, especially Sushi. The good thing is, there is a Sushi buffet restuarant nearby.

The hotel is close to the railway station, it is easy to walk to the hotel. The hotel only serves breakfast and the restaurants around it are mostly small and serve ethnic food. It is better to walk to the main streets that lead to the railway station and to experience the food there

It looks like an Ibis (economy chain) more than a Mercure. No restaurant for dinner, and very basic breakfast. Room very small. Bar is a desk next to reception. Only positive... still have the minibar, rarer nowadays at this level of places.

Hotel is too small to be named as mercure. It maximum should be classified as ibis. Location is close to the central train station. There is a lot of halal food around the hotel. We can walk to the river and zeil shopping area.

Stayed in Farnkfurt am Main for Business , Hotel is near to train station and our main office , hotel is recently updated and is perfect for Business stays. Rooms nicely updated recently friendly staff perfect

Rooms are small and not particularly modern. The toilet is adequate. No special reward was granted in spite of gold card membership. Breakfast was ok, but not particularly rich. All in all the hotel is not bad, but it is hardly recognisable as a 4 stars structure

The hotel has a good central location from the main station and to the city centre. Friendly, helpful staff and good choice at the breakfast. Was lucky to get a room high up and to the back, otherwise might be noisy. But a basic hotel and not worth all the stars.

It's not a commom Mercure hotel. It's located in a weird place, and the hotel itself doesn't seems like a Mercure brand. The room is just ok. The only thing I received as a platinum member, was free minibar. Never will come back at this hotel, for sure.

Whole stay was fulfilling execept one thing. It was a real shock when next guest got key to our room before our check-out and opened the door while we were chilling on bed. Nobody (staff) even said sorry. :(

not 4 stars hotel ! cheap old towels, terrible bathroom, good location for trade fair, no facilities, breakfast good, bedline old, cushions very cheap , definitly not 4 stars hotel what is pity because of good location and nice pictures on web page

Unfortunately the TV channels were not good as only one channel in English. Couldn't find bigger room. Location is good near to central train in Frankfurt station . Staff good except one occasion happened

I have stayed for 3 nights and I did get some back pain every morning. So I suggest the hotel management need to look at the quality of their mattress. Beside that all was ok stuff was ok and TV channels can be also better organised. Wifi quality was also very good

It says that the hotel is 4-star, but it seems like a 3-star hotel from the room, services, and facilities of the hotel. Moreover I have to pick-up by myself for the toothbrush that I asked for. The breakfast was not so nice and I have to wait for the butler to bought my toast bread.

3 min away from central station,helpful staff.Enough variety for breakfast.Comfortable bed,black curtains for for baby's sleep.Located 10 minutes away from famous ziel shopping street.Near to messe area.