Mercure Hotel Frankfurt City Messe

It looks like an Ibis (economy chain) more than a Mercure. No restaurant for dinner, and very basic breakfast. Room very small. Bar is a desk next to reception. Only positive... still have the minibar, rarer nowadays at this level of places.

Hotel is too small to be named as mercure. It maximum should be classified as ibis. Location is close to the central train station. There is a lot of halal food around the hotel. We can walk to the river and zeil shopping area.

Stayed in Farnkfurt am Main for Business , Hotel is near to train station and our main office , hotel is recently updated and is perfect for Business stays. Rooms nicely updated recently friendly staff perfect

Rooms are small and not particularly modern. The toilet is adequate. No special reward was granted in spite of gold card membership. Breakfast was ok, but not particularly rich. All in all the hotel is not bad, but it is hardly recognisable as a 4 stars structure

The hotel has a good central location from the main station and to the city centre. Friendly, helpful staff and good choice at the breakfast. Was lucky to get a room high up and to the back, otherwise might be noisy. But a basic hotel and not worth all the stars.

It's not a commom Mercure hotel. It's located in a weird place, and the hotel itself doesn't seems like a Mercure brand. The room is just ok. The only thing I received as a platinum member, was free minibar. Never will come back at this hotel, for sure.

Whole stay was fulfilling execept one thing. It was a real shock when next guest got key to our room before our check-out and opened the door while we were chilling on bed. Nobody (staff) even said sorry. :(

not 4 stars hotel ! cheap old towels, terrible bathroom, good location for trade fair, no facilities, breakfast good, bedline old, cushions very cheap , definitly not 4 stars hotel what is pity because of good location and nice pictures on web page

Unfortunately the TV channels were not good as only one channel in English. Couldn't find bigger room. Location is good near to central train in Frankfurt station . Staff good except one occasion happened

I have stayed for 3 nights and I did get some back pain every morning. So I suggest the hotel management need to look at the quality of their mattress. Beside that all was ok stuff was ok and TV channels can be also better organised. Wifi quality was also very good

It says that the hotel is 4-star, but it seems like a 3-star hotel from the room, services, and facilities of the hotel. Moreover I have to pick-up by myself for the toothbrush that I asked for. The breakfast was not so nice and I have to wait for the butler to bought my toast bread.

3 min away from central station,helpful staff.Enough variety for breakfast.Comfortable bed,black curtains for for baby's sleep.Located 10 minutes away from famous ziel shopping street.Near to messe area.

An very warm coming, close to City Centre, excellent services, room was very clean, very good value for money, and an very good continental breakfast. Thank you very much for all and your services. "Merry Christmas" and "Happy New Year!"

This is the worst Mercure Hotel I have been, there is no point which I could tell anyone which could be accounted as a four start service. First the location near the main railway station and red light district. There is no parking location nearby, the hotel is so well hidden that you have to ask the hotel staff to find it, once you have found the parking is the smallest parking, I have ever seen, at least it is a closed parking. The reception desk was maned with a temporary employee, the lift is so small that only one person with the luggage fits in, to access the room again some stairs, the room itself was cold and I didn't find the heating, the bad room wasn't clean, a shower curtain can't be cleaned correctly. The beds weren't too bad. Breakfast was again bad, the buffet wasn't refilled automatically, and you had to ask for everything, the main interest of the employee was to check that everyone had paid for the breakfast. Checkout continued as the rest, I was asked if I needed a bill, which wasn't prepared automatically and the employee toke five minutes to print it.

The hotel was next to Hauptbahnhof so the area was not that nice, but good location for transportation. Hotel lobby looked nice and welcoming. I didn't try have breakfast included in the price, so I didn't try it. I got room upgrade to a nice room with coffee machine, very nice! However as a silver member I'm also eligible for late check-out, but they initially refused to offer me that for free and said I had to pay for every hour after check-out time. I told the staff that a silver member should get free late check-out until 4pm if there is room available. I asked again next day to another staff and he also said I have to pay, but I told him that I know I should get free late-check out as silver member, then he agreed to give me one hour free, I could check-out at 1pm. I was happy for the room upgrade but I think they should check out the policy for le club accorhotels program regarding late check-outs. And also, customer is always right..