Hotel La Citadelle Metz-MGallery 4 stars

TripAdvisor rating 4.0/5 753 reviews
Hotel La Citadelle Metz-MGallery
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Hotel extras

  • A chic and modern brasserie as well as a Michelin-starred restaurant

  • Charm and style in the heart of Europe

  • A Lorraine boutique hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on requestPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutique Gourmande
  • Porter
Leisure and activities
  • Pool (Nearby)
  • Thalassotherapy centre (Nearby)
  • Fitness centre (Nearby)
  • Well-being
  • Babysitting on request
  • Golf
  • Tennis
  • Football (Nearby)
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Hotel La Citadelle Metz-MGallery

5 Avenue Ney
57000
metz
france

Tel: +33387171717

Fax: (+33)3/87171718

Contact email

Check-in from 15h00

Check out up to 12h00

  • TRCM :   4 5 6 REPUBLIQUE

  • By plane

    FINDEL AIRPORT At 73.5km / 45.67 miles

  • By plane

    METZ NANCY At 26.6km / 16.53 miles

  • By train

    METZ VILLE At 2.1km / 1.3 miles

GPS :49.114105, 6.170292

Our accommodations

Combining stone, glass and steel, the Citadel exudes its imposing architecture and contemporary decoration: richness, charm and refinement. All 66 rooms and 2 suites offer an abundance of light. conserved to give them true charm. Amid the sobriety, some bold touches embellish the chromatic combinations of gray and wenge.

CLASSIC ROOM, 1 double bed for one person

  • Max. number of persons: 1
  • Area: From 20
  • Wireless internet in your room
  • Ironing board and flat-iron
  • Shoe polisher
  • Automatic wake up call
  • Mini Bar

CLASSIC ROOM, 1 double bed or twin beds

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • Ironing board and flat-iron
  • Shoe polisher
  • Automatic wake up call
  • Mini Bar

SUPERIOR ROOM, 1 double bed or twin beds

  • Max. number of persons: 2
  • Area: From 30
  • Wireless internet in your room
  • Ironing board and flat-iron
  • Shoe polisher
  • Automatic wake up call
  • Mini Bar

DELUXE ROOM, 1 double bed or twin beds, sofa bed

  • Max. number of persons: 2
  • Area: From 35
  • Wireless internet in your room
  • Nespresso machine
  • Ironing board and flat-iron
  • Shoe polisher
  • Automatic wake up call(...)

JUNIOR SUITE, 1 king-sized bed, 3rd floor, Governor's Palace view

  • Max. number of persons: 3
  • Area: From 60
  • Wireless internet in your room
  • Nespresso machine
  • Ironing board and flat-iron
  • Shoe polisher
  • Automatic wake up call(...)

Our restaurants and bars

LA TABLE

Type of cuisine: Gourmet

"La Table" gourmet restaurant with 1 Michelin star, where Christophe Ditch and his team concoct classic cuisine contemporary style, where the food is "THE Star" and the cooking alchemy reveals the flavor

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA BRASSERIE

Type of cuisine: Bistro

La Brasserie provides a new contemporary space where you can discover the inventive and tasty cuisine created by our chef, Christophe Dufossé. Relish a gourmet journey of carefully crafted seasonal dishes featuring market produce.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA BRASSERIE

Photo non contractuelle / Strictly non binding

In an open space that leads to the tasting, this place invites you to relax. Find a wide selection of homemade cocktails, as well as a wine list selected by our Chef Sommelier.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 50

  • Maximum capacity: 30 people

  • Maximum banquet capacity: 36 people

Find out more

Our guest reviews for
Hotel La Citadelle Metz-MGallery

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

2,941 reviews

tripadvisor

TripAdvisor Rating 4.0/5

753 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Very stressful

Customer review rating 4.4/5

Jane M. Couples - 07/10/2019 AccorHotels review

The room was excellent, staff in diving room was excellent . But during our stay my husband went for a short walk after dinner , he took a wrong turn and got lost. He called the hotel to let me know that he was lost and couldn’t find a taxi but when he called in he was told by the woman on the front desk that they had no room 223, or M. registered, he then asked to contact our friends room and she would not contact them as it was late!!! When I came down to get help from the front desk to call hostpial or police as I had no idea what had happened this same woman quizzed me about if we had a Problem, perhaps he was sad?? Never mentioning he had called in!! I was distraught, finally while standing at the front desk he came in soaking wet as it was pouring out. We stood at the front desk and he said to the clerk that he had called to let me know and she said “ oh yes I got that call” this is unacceptable, she really wasn’t even sorry for her huge error in judgment

Comfortable and spacious, but could improve in functionality.

Customer review rating 4.4/5

D H. Couples - 26/09/2019 AccorHotels review

Our suite was comfortable and spacious, but could use better lighting in some areas, specifically an area that has a mirror close to an electrical outlet to plug in a hair dryer since there isn’t a plug in the bathroom where there is a mirror and good light.

Dear DEBORAH H., All our team members would like to thank you for choosing/staying at La Citadelle MGallery Hotel in Metz. It has been a real pleasure to welcome you and make the best of your trip to Moselle. A little tip for your next visit, with the plug directly available under the hairdryer. We hope to welcome you again soon, Best regards, Delphine & Christophe Dufossé

Excellent

Customer review rating 4.4/5

Anonymous Business - 19/09/2019 AccorHotels review

ras

Cher Monsieur M., Nos équipes se joignent à nous pour vous remercier sincèrement de votre retour d'expérience et de votre confiance dans notre Maison. Cela nous motivent à donner quotidiennement le meilleur de nous-mêmes. Nous sommes impatients de vous recevoir à nouveau ! Sincèrement, Delphine & Christophe Dufossé

Lovely staff and amazing breakfast in the heart of Metz

Customer review rating 4.4/5

Becky Business - 13/09/2019 AccorHotels review

Check in was easy, staff was welcoming, room Comfortable and breakfast one of the best I have had

Dear BECKY K., First of all, thank you for taking the time to answer your satisfaction survey following your stay at La Citadelle MGallery Hotel in Metz. We are glad to see you were satisfied of this experience. We are looking forward to welcoming you again for new wonderful moments. We remain at your disposal for any further assistance you may need, Sincerely Delphine & Christophe Dufossé

Chic Hotel - Disappointing

TripAdvisor rating 4.0/5

C_Martin_0812 Business - 01/09/2019 TripAdvisor review

Unsecured outdoor car park EUR 20 per day -> money making / Voucher drink (Accor Silver) -> Instruction: only a certain kind of drinks possible / Brasserie -> Resto Manager: unfriendly, therefore not eaten

Dear Guest, We thank you of your experience sharing following your stay at La Citadelle MGallery Hotel and we are sincerely sorry for the problems experienced. We thank you for sharing your thoughts, they will allow us to identify and improve the imperfections that need our full attention. In spite of these incidents, we hope to keep your confidence and remain at your service for your next visit in Metz. We hope to have the please to host you again ; please feel free to contact us for any assitance you may need. Best regards, Delphine & Christophe Dufossé
Customer review rating 4.4/5

Michael K. Couples - 28/08/2019 AccorHotels review

Lovely hotel. We were very happy with everything accept breakfast

Dear MICHAEL K., Thank you for choosing La Citadelle MGallery Hotel in Metz for your stay in Moselle and for the trust you placed in us. We hosted you with great pleasure and are truly happy to learn that your stay was full of beatitude and wonder ! All our teams in la Citadelle is at your disposal for your next stay. Best regards, Delphine & Christophe Dufossé

Great in parts, could be better

Customer review rating 4.4/5

P D. Families - 24/08/2019 AccorHotels review

Very stylish hotel, great location, friendly staff. Brasserie decor a bit too bright and canteen-like: didn’t do justice to very good food. Room very comfortable, but no fans in separate WC or bathroom. Possibly a bit preoccupied with visiting football team from Monaco. Overall good, but not great; so close to excellent; probably could achieve excellence. We compared this MGallery hotel to the MGallery hotel in Ho Chi Minh City, our other MGallery experience.

Dear PETER D., All our team members would like to thank you for staying at La Citadelle MGallery Hotel in Metz. It has been a real pleasure to welcome you and make the best of your trip to Moselle. We hope to welcome you again soon, Best regards, Delphine & Christophe Dufossé

amazing upgrade

Customer review rating 4.4/5

Pts Business - 24/08/2019 AccorHotels review

I always stay here when in Metz over the years it has added up.

Dear PIA S., First of all, thank you for taking the time to answer your satisfaction survey following your stay at La Citadelle MGallery Hotel in Metz. We are glad to see you were satisfied of this experience. We are looking forward to welcoming you again for new wonderful moments. We remain at your disposal for any further assistance you may need, Sincerely Delphine & Christophe Dufossé

Mediocre

Customer review rating 4.4/5

Anonymous Couples - 23/08/2019 AccorHotels review

The suite was large but the view underwhelming. There was a weird smell in the corridor. The room key didn't work properly. We (2 people) only got one key! The restaurant was very expensive. The breakfast was simple and not very good.

Dear SUVI M., We would like to thank you for sharing your experience following your stay at La Citadelle MGallery Hotel. We are sorry to hear about your misadventure that we are only hearing about now, like any other websurfer. However, your comments about our Suite are more than surprising, this is why I invite you to promtly contact our hospitality manager r.…, to share the negative aspects of your stay. Please be sure that this fault is the first and will be the last. Best regards, Delphine & Christophe Dufossé

Perfect dinner in nice hotel

Customer review rating 4.4/5

C. Families - 21/08/2019 AccorHotels review

nice and good time

Dear DAMIEN C., Thank you so much for sharing your experience after your recent stay at the Hotel La Citadelle Metz. It is a real gift for the whole teams who daily work to create magnificent memories to our guests. The team warmly thank you for your loyalty. Loocking forward to welcoming you for your next stay in Metz. Best regards, Delphine & C. Dufossé

GREAT Stay in perfect location

Customer review rating 4.4/5

Robert R. Families - 20/08/2019 AccorHotels review

Breakfast was fantastic, but alas did not manage to get a meal at restaurant...but will do so on next visit. Room quite large, and excellent bath/shower as well

Dear ROBERT R., Thank you so much for sharing your experience after your recent stay at the Hotel La Citadelle Metz. It is a real gift for the whole teams who daily work to create magnificent memories to our guests. The team warmly thank you for your loyalty. Loocking forward to welcoming you for your next stay in Metz. Best regards, Delphine & Christophe Dufossé

Lovely hotel but picked a bad time because of a major football match!

Customer review rating 4.4/5

Mummywitch Couples - 20/08/2019 AccorHotels review

Stopped off for an overnight on the way back to UK from Italy. Location and hotel really great but was suffering as a result of having AS Monaco staying - on arrival the entrance was taken over by security, team bus and fans waiting to see the team..... The whole town seemed overtaken by the football (accompanied by very heavy rain) and although we asked the hotel at 18:00 to book us a taxi for 19:15 to get to our dinner in town no taxi arrived and no alternative solution available!

Dear EFFIE M., Thank you so much for sharing your experience after your recent stay at the Hotel La Citadelle Metz.It is always disappointing for us to learn when one of our guests is not fully satisfied with his experience. I would like to assure you that it is a very uncommon situation that you arrive at the same time as the sports teams. We're sorry you had a bad experience. We hope that the discomfort you experienced has not marred your overall impression about the hotel, and that you will give us a chance to prove you that it was more an isolated incident, rather than the norm.. With kind regards, Delphine & Christophe Dufossé

Comfort in the Leafy centre of Metz

TripAdvisor rating 4.0/5

AMACSPORRAN Solo travel - 20/08/2019 TripAdvisor review

Spent a night in The Citadelle Metz and was blown away with the courteous relaxed and professional service given by all the staff in this hotel. My room was spacious and comfortable with every amenity I might ever want. Sleep quality was second to none. In the morning after a very relaxed breakfast you can walk to the close by centre of the city Definitely the place to stay in Metz

Dear Guest, Thank you so much for sharing your experience after your recent stay at the Hotel La Citadelle Metz. It is a real gift for the whole teams who daily work to create magnificent memories to our guests. The team warmly thank you for your loyalty. Loocking forward to welcoming you for your next stay in Metz. Best regards, Delphine & Christophe Dufossé

Felt like a Prince on my arrival

Customer review rating 4.4/5

Andi O. A. B. Solo - 15/08/2019 AccorHotels review

Pierre was the most welcoming first face in your hotel - he gave me all the information I might have wanted in a natural and un-rushed way - IF everybody was as good as Pierre then hotels would be perfection My room was clean and spacious and very well equipped. Huge bed which proved to be very comfortable and good night sleep was had. Breakfast was a relaxed affair with great ladies attending to everything I might have needed.

Dear ANDI M., Thank you so much for your great feedback ! This is a honour that your Moselle experience has been enhanced by staying with us and that our property was able to meet your expectations. Your words regarding the team and the service mean a lot and we thank you sincerely for recommending us and hope we will see you again for your next visit ! Warm regards, Delphine & Christophe Dufossé

nice and quiet rooms, staff very friendly,

Customer review rating 4.4/5

T. Couples - 04/08/2019 AccorHotels review

fine meal even in Brasserie, unfotunately Resstaurant a Table was closed, but we were informed before arrival

Dear JEAN-MARIE T., Dear Guests, Thank you so much for your great feedback ! This is a honour that your Moselle experience has been enhanced by staying with us and that our property was able to meet your expectations. Your words regarding the Brasserie team and the service mean a lot and we thank you sincerely for recommending us and hope we will see you again for your next visit ! Warm regards, Delphine & Christophe Dufossé

Basic hotel with good breakfast.

Customer review rating 4.4/5

Globetrotter Couples - 20/07/2019 AccorHotels review

The bed was not good and our room was quite dark. Lightning was not sufficient. Breakfast was very good but some vegetables would have done it even better. Service was friendly.

Dear JUHA H., Thank you so much for your great feedback ! This is a honour that your Moselle experience has been enhanced by staying with us and that our property was able to meet your expectations. Your words regarding the team and the service mean a lot and we thank you sincerely for recommending us and hope we will see you again for your next visit ! Warm regards, Delphine & Christophe Dufossé

MR

Customer review rating 4.4/5

Mr P. M. Couples - 20/07/2019 AccorHotels review

Only one night. We had to change from two nights to one night due to circumstances beyond our control - this change was very well managed. All members of staff were very friendly, helpful and spoke very good English!! A member of staff came out to our car as soon as we arrived - very efficient and helpful.

Dear PETER M., Thank you so much for your great feedback ! This is a honour that your Moselle experience has been enhanced by staying with us and that our property was able to meet your expectations. Your words regarding the team and the service mean a lot and we thank you sincerely for recommending us and hope we will see you again for your next visit ! Warm regards, Delphine & Christophe Dufossé
Customer review rating 4.4/5

Leni Couples - 12/07/2019 AccorHotels review

very nice hotel, good renovation of historic building, ideally situated

Dear LENI J., Thank you so much for sharing your experience after your recent stay at the Hotel La Citadelle Metz. It is a real gift for the whole teams who daily work to create magnificent memories to our guests. Feel free to book a Deluxe room, which will allow you to have a real shower in your bathroom for more comfort. The team warmly thank you for your loyalty. Loocking forward to welcoming you for your next stay in Metz. Best regards, Delphine & Christophe Dufossé
Customer review rating 4.4/5

Wolfgang M. Couples - 11/07/2019 AccorHotels review

Kind reception, being remembered, central and beautiful location

Dear WOLFGANG M., Thank you so much for your great feedback ! This is a honour that your Moselle experience has been enhanced by staying with us and that our property was able to meet your expectations. Your words regarding the team and the service mean a lot and we thank you sincerely for recommending us and hope we will see you again for your next visit ! Warm regards, Delphine & Christophe Dufossé

Hotel premises nice and good, services to be improved

Customer review rating 4.4/5

Michael A. Couples - 06/07/2019 AccorHotels review

We had dinner in the gastronomic restaurant. Service was not good. While there was enough staff, attention was missing, we had to ask to get a menu and waited for two (!!!) hours to get our main course. Tendency to arrogance. The maitre d'hotel was obviously not on top of the situation. Totally overpriced. Service during breakfast next morning same behaviour, unfriendly not customer orientated. We will come back to the hotel since we stop frequently in Metz on our way from Frankfurt to Paris, but not go to the restaurant anymore.

Dear MICHAEL A., First of all, please let me thank you for taking the time to share your comments with us further to your stay amongst us last week at La Citadelle Hotel MGallery. It is always disappointing for us to learn when one of our guests is not fully satisfied with his experience. I would like to assure you that it is a very uncommon situation that you did not received the expected service as usual. Please rest assured that we have already shared your comment with our collaborator staff to take the necessary measures concerning the underlined points. I sincerely hope that you will give us another chance to better serve you in the future, and we stay at your disposal all. Best regards, Warm regards, Delphine & Christophe Dufossé
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