Hotel - Hôtel La Citadelle Metz - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Hôtel La Citadelle Metz - MGallery by Sofitel

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4.0/5 588 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter

Leisure and activities

  • Pool  (Nearby)
  • Thalassotherapy centre
  • Well-being
    • Hammam (Paying, Nearby)
    • Jacuzzi (Paying, Nearby)
    • Massage (Paying)
    • Solarium (Paying, Nearby)
  • Babysitting on request
  • Golf  (Nearby)
    • Golf (Nearby)
    • Golf lessons (Nearby)
  • Bicycle hire facilities  (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-14:00/19:30-22:00
    • Opening hours : Week-end 12:00-14:00/19:30-22:00

Business services

  • 4 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Combining stone, glass and steel, the Citadelle stands out with its imposing architecture and contemporary decor: richness, charm and refinement. The 55 rooms and 2 suites offer impressive brightness with their original windowsconserved to give them true charm. Amid the sobriety, some bold touches embellish the chromatic combinations of gray and wenge.

  • 68 rooms
  • 20 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 2 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • TV Bouquet beIN Sports
    • Work desk in all rooms
    • Manual temperature control
    • Bouquet TV Canal+ and Canalsat
    • Crib on request
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Security peephole
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 1,662 reviews

Our guest reviews for Hôtel La Citadelle Metz - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 588 reviews
TripAdvisor review
Family - 14/04/2018
« Excellent! »

We had a great time here. The rooms were big (I think we were upgraded), spotlessly clean, with floor-to-ceiling windows overlooking a lovely park with sculptures. The staff were friendly and efficient; Claude in particular was exceptionally helpful - many thanks. Thankfully the Brasserie was open late - the atmosphere was lively and the food was delicious. I thought both hotel and restaurant were excellent value too - not a common experience lately. In short: highly recommended.

AccorHotels certified review
Alexandre P. Business - 31/03/2018
« Lack of attention to the client. »

We showed up at the hotel around 4 pm and the room was not ready yet.. we had to wait at the bar. When we came up to the room, we figured out the temperature in the room was insanely high.. we warned the employees that it won’t be that easy to get to sleep if the problem is not solved when we get back to the hotel (after our business diner). We got back in the middle of the night, and the temperature was still high (around 34 degree Celsius). I came down to ask for another room and the employee responded me “it’s not possible, all the rooms are taken”. When we left the hotel, I HAD to ask for a financial favor, otherwise nobody would have asked themself.. I was definitely expecting much better from a place supposed to be “the best hotel of the city”.. Disappointed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. P., Thank you so much for having taken the time to share this feedback with us. I would like to once more extend our most sincere apologies concerning the inconvenience you experienced with your temperature. This is not a habitual situation for us here at La Citadelle and do know that an expert has since taken the necessary measures to have this issue resolved. I do hope the positive memories of your visit will, in the end, overtake the negative ones and that you will give us the chance to welome you again in better conditions. To this end, we remain at your full disposal and would love the opportunity to personaly oversee your future booking arrangement. Wishing you a lovely day. Sincerely, Delphine & Christophe Dufossé

AccorHotels certified review
Mohammad A. Families - 21/03/2018
« Experience Serenity in the Center of Metz »

Overall it was a nice experience staying in La Citadelle. The hotel is at excellent location. It really close to center however the exact location gives an impression of serenity. The service at the hotel was personalized, and the staff accommodated all kind of requests. Lastly, the breakfast, lunch and dinner at the hotel were all of excellent quality and value.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. KHAWAJA, We very much appreciate your comments regarding your stay at the Hôtel La Citadelle Metz - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Delphine & Christophe Dufossé

AccorHotels certified review
Renauld C. Couples - 27/02/2018
« Dirty and expensive »

Bathroom was dirty. I do not mean not clean, but dirty. With a broken shower stand, black fungi around the bathtub. The Brasserie has very small opening hours and when asked the staff was not knowledgeable about other possibilities. Not 4 stars except for the price. When I complained the staff took note but not confident that it will be followed upon.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Renauld C., Thank you for taking the time to tell us about your experience at the Hôtel La Citadelle Metz - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Pascal J. Couples - 15/02/2018
« Pleasant »

Pleasant enough for me to want to come back with family

Our hotel has responded to the review
Our hotel has responded to the review

Dear Serge J., We very much appreciate your comments regarding your stay at the Hôtel La Citadelle Metz - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Jan P. Solo - 01/02/2018
« Cosy hotel with great restautant »

Very elegant hotel, huge room. Dinner in a Michelin star restaurant was a great experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We deeply thank you for tooking your valued time to share your comments with us! We delighted to know that you enjoyed so much you time in our House and especialy at the restaurant Le Magasin aux Vivres! We are all looking forward to welcome you once again and hopefully this will be soon! Yours sincerely,

AccorHotels certified review
Lucy B. Couples - 31/01/2018
« Lovely quiet hotel in the city centre . »

We were made very welcome , lovely large room with beautiful bathroom. Only fault was the stained carpet ( due to previous flooding?) outside the bathroom. We ate in the brasserie which was good if a bit bright.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lucy BUDGEN, We very much appreciate your comments regarding your stay at the Hôtel La Citadelle Metz - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We also thank you for mentioning the carpet, our House keeper manager has been informed and sold out the issue! We thank you once again and we wish you all the best! Yours sincerely,

AccorHotels certified review
C. M. Families - 17/01/2018
« A very comfortable and well located break »

We stayed at the hotel on our way back from the UK to Switzerland. We were impressed with the rooms which were larger than most and of a high standard. The hotel was well located for a quick walk to the cathedral. We were met from the car by someone to help us with our suitcases and this was very appreciated! We ate in the bistro and although the food was well prepared, the service was disappointing. We ordered aperitifs and these were only served after our starters arrived - not really when I want to drink a cocktail! It wasn't because our starters arrived really quickly either. We had to ask for bread although all other tables had received it. Similarly we weren't served an amuse bouche again although all other tables seemed to receive one. My husband ordered a Campari and soda and was asked if he wanted "Schweppes" to which he said yes (as they make soda water). He was then given a tonic water and when we questioned it was told he had asked for a Schweppes. This is a cultural misunderstanding but we were certainly made to feel that the waiters opinion was more important than the customer. It was a shame about the poor service because otherwise we really enjoyed the stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs M., We very much appreciate your comments regarding your stay at the Hôtel La Citadelle Metz - MGallery by Sofitel. It is always a pleasure to receive positive feedback. Yet, we do feel sorry to read your words regarding the service you recieved at the Brasserie! We are very astonished as well to read this lack of service and our Brasserie Team will do their best to find out what happened during your diner. We really appreciate that you took the time to share it with us as it will help us to improve our service. We hope that despite this inconvenient we will have the pleasure to welcome you once again very soon! Until then, we wish you all the best. Yours sincerely,

TripAdvisor review
Solo travel - 16/01/2018
« Cosy hotel »

A very cosy hotel within the city centre, if your are in to delicious food, it has a great Michelin star restaurant. The room was so spacious as well as the bathroom. The breakfast was awesome, wide choice!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We are delighted to read your very kind words! We deeply thank you for taking your valued time to share your experience in our House with the community of TripAdvisor. Our team is thrilled that you enjoyed our House entirely : your room, the diner you had at the gastronomic restaurant, our decoration, your breakfast with only fresh and local products and our bathroom! Your satisfaction is the best reward we could have! We are all looking forward to welcoming you soon! With our best regards, Delphine & Christophe Dufossé

AccorHotels certified review
Jean L. P. Families - 26/12/2017
« Mr Jean Louis P. »

1 night on XMas eve (24/25 Dec 2017)... checked in at 10pm and all went smoothly.. The room I had booked was a Deluxe twin bed, and it was a great room, nice space, decoration, and all modern amenities such as wifi, flat screen tv, separated bath room with bath tub / shower + wc cabinet.. The front office staff were kind / professional / efficient / quick. Only 1 regret but it's France (...) we had to carry our luggages to the room (living and working as inbound tour operator in SE Asia for over 25 years I guess I got spoilt there with service level) The breakfast was amazing, freshness and variety of products (viennoiseires - bakerie / bread / yogurts / fruits / fresh squeezed juices / cheeses / ... I will definitely come back to La Citadelle MGallery hotel on my next stay in Metz!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jean-Louis P., We very much appreciate your comments regarding your stay at the Hôtel La Citadelle Metz - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Delphine & Christophe Dufossé

AccorHotels certified review
D. Families - 26/12/2017
« Noël »

Excellente

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur D., Toute notre équipe vous remercie de si gentiment partager votre très sympathique avis! Nous sommes heureux de lire tout le plaisir que vous avez eu à séjourner parmi nous, et nous sommes touchés de constater que vous avez été si réceptif aux services et attentions destinés à chacun de nos clients. Soyez assurée que nous serions enchantés de vous accueillir de nouveau au sein de notre Maison. Dans cette attente, nous vous souhaitons cher Monsieur d'excellentes fêtes de fin d'année ainsi que le meilleur. Respectueusement, Delphine & Christophe Dufossé

AccorHotels certified review
Philip L. Couples - 19/12/2017
« Excellent hotel with very helpful staff.. »

Absolutely perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philip L., We very much appreciate your comments regarding your stay at the Hôtel La Citadelle Metz - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We wish you a wonderful end of the year and all the best! Sincerely,

AccorHotels certified review
G. J. Business - 27/10/2017
« Impressive Room Size »

This hotel has many great benefits however the most pertinent of which is the big room size which cannot be found everywhere in France even for 4-stars-rated hotel. Also very good water pressure in the shower. The only negative is the Wi-Fi that cuts repeatedly and is not as fast as other hotels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear George J., We very much appreciate your comments regarding your stay at the Hôtel La Citadelle Metz MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Delphine & Christophe Dufossé

AccorHotels certified review
Tewfik Couples - 27/10/2017
« Superb »

Excellent!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tewfik S., We very much appreciate your comments regarding your stay at the Hôtel La Citadelle Metz MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Delphine & Christophe Dufossé

AccorHotels certified review
Pmts Business - 17/10/2017
« I keep coming back »

great as always and the BEST roomservice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pia Tryde S., We very much appreciate your comments regarding your stay at the La Citadelle Metz MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Delphine & Christophe Dufossé

AccorHotels certified review
Michigan W. Couples - 17/10/2017
« Excellent service; lovely room; perfect location »

Great service from the front desk as we awaited our room; everyone who helped us was friendly and professional; the room was spacious and the bathroom had great products. Would stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Micki B., We very much appreciate your comments regarding your stay at the Hôtel La Citadelle Metz MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Delphine & Christophe Dufossé

TripAdvisor review
Michigangal19 Family - 12/10/2017
« A must hotel in Metz »

We visit Metz two or three times a year to see family. This hotel was our best experience yet. Lovely rooms; great location near a beautiful park. We could walk everywhere. The staff was terrific: professional and helpful. We will definitely stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Hôtel La Citadelle Metz MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Delphine & Christophe Dufossé

AccorHotels certified review
Na Couples - 23/09/2017
« Hotel tired and dirty »

Staff friendly Hotel decor tired Lighting poor Rooms badly cleaned Common areas dusty Front lobby grimy

Our hotel has responded to the review
Our hotel has responded to the review

Dear John K., Thank you for taking the time to tell us about your experience at the Hôtel La Citadelle Metz MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Delphine & Christophe Dufossé

AccorHotels certified review
Robert D. Couples - 23/09/2017
« Mr Robert d. »

We had an extremely pleasant stay at this hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert d., We very much appreciate your comments regarding your stay at the Hôtel La Citadelle Metz MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Delphine & Christophe Dufossé

AccorHotels certified review
Alain C. Couples - 15/09/2017
« Lovely Hotel in the center of Metz »

I spent a night with my wife in this magnificient hotel. The rooms are luxurius and huge. Everything was perfect. I recommend to everyone to stay at this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alain C., We very much appreciate your comments regarding your stay at the Hôtel La Citadelle Metz MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Delphine & Christophe Dufossé

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