Hotel - Hôtel La Citadelle Metz - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Hôtel La Citadelle Metz - MGallery by Sofitel

4.0/5 687 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check In (Paying)
    • Late Check Out (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter

Leisure and activities

  • Pool  (Nearby)
  • Thalassotherapy centre (Nearby)
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
    • Sauna
    • Solarium
  • Babysitting on request
  • Golf  (Nearby)
    • Golf (Nearby)
    • Golf lessons (Nearby)
  • Tennis  (Nearby)
    • Indoor tennis court (Nearby)
    • Outdoor tennis court (Nearby)
    • Tennis (Nearby)
  • Football  (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-14:00/19:30-22:00
    • Opening hours : Week-end 12:00-14:00/19:30-22:00

Business services

  • 4 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Combining stone, glass and steel, the Citadel exudes its imposing architecture and contemporary decoration: richness, charm and refinement. All 66 rooms and 2 suites offer an abundance of light.conserved to give them true charm. Amid the sobriety, some bold touches embellish the chromatic combinations of gray and wenge.

  • 68 rooms
  • 20 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 2 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Turn down service
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • TV Bouquet beIN Sports
    • Work desk in all rooms
    • Manual temperature control
    • Bouquet TV Canal+ and Canalsat
    • Baby bed
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Security peephole
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 2,418 reviews

Our guest reviews for Hôtel La Citadelle Metz - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 687 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Families - 27/02/2019 AccorHotels certified review

I enjoyed a very spacious and comfortable room overlooking the park for 3 nights. The bathroom was well-appointed with a walk-in shower (some rooms do not have walk-in showers). Service was very courteous and attentive. The hotel is near everything you want to see in Metz and I would stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christina H., Thank you so much for sharing your experience after your recent stay at the Hotel La Citadelle Metz. It is a real gift for the whole teams who daily work to create Magnifique souvenirs to our guests. The team warmly thank you for your loyalty. Loocking forward to welcoming you for your next stay in Metz. Best regards, Delphine & Christophe Dufossé

Dan K. Business - 26/02/2019 AccorHotels certified review
« Satisfied - Could have been better »

Hotel is nice. TV set in room 212 was not working properly. Had to request repairs 3 times on three separate days before the unit was replaced. Breakfast was excellent. Good choice of breakfast items.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dan K., Thank you so much for sharing your experience after your recent stay at the Hotel La Citadelle Metz. We would like to express my sincerest apologies for the inconvenience with your TV. ​It is a real gift for the whole teams who daily work to create Magnifique souvenirs to our guests. The team warmly thank you for your loyalty. Loocking forward to welcoming you for your next stay in Metz. Best regards, Delphine & Christophe Dufossé

Stuart P. Couples - 25/02/2019 AccorHotels certified review
« An exceptional visit. The staff were all tremendous. »

Personnel were all fantastic. The location and facilities were also very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stuart P., Thank you so much for sharing your experience after your recent stay at the Hotel La Citadelle Metz. It is a real gift for the whole teams who daily work to create Magnifique souvenirs to our guests. The team warmly thank you for your loyalty. Loocking forward to welcoming you for your next stay in Metz. Best regards, Delphine & Christophe Dufossé ​

J. Business - 18/02/2019 AccorHotels certified review
« excellent »

friendly staff, nice rooms, good service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joris J., Thank you so much for sharing your experience after your recent stay at the Hotel La Citadelle Metz. It is a real gift for the whole teams who daily work to create Magnifique souvenirs to our guests. The team warmly thank you for your loyalty. Loocking forward to welcoming you for your next stay in Metz. Best regards, Delphine & Christophe Dufossé ​

Anonymous Business - 12/02/2019 AccorHotels certified review
« Very good 1st impression »

Very good first stay. Clean, warm, in a beautiful part of Metz with very polite staff. Would recommend to anyone travelling to stay here

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ashley F., Thank you so much for sharing your experience after your recent stay at the Hotel La Citadelle Metz. It is a real gift for the whole teams who daily work to create Magnifique souvenirs to our guests. The team warmly thank you for your loyalty. Loocking forward to welcoming you for your next stay in Metz. Best regards, Delphine & Christophe Dufossé ​

Leo D. M. Business - 11/02/2019 AccorHotels certified review
« A pleasant restful stay. »

All accommodations were excellent. Staff members were warm and very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Léo DE M., Thank you so much for sharing your experience after your recent stay at the Hotel La Citadelle Metz. It is a real gift for the whole teams who daily work to create Magnifique souvenirs to our guests. The team warmly thank you for your loyalty. Loocking forward to welcoming you for your next stay in Metz. Best regards, Delphine & Christophe Dufossé ​

Solo travel - 11/02/2019 TripAdvisor review
« A simple improvement »

Room ok. Breakfast ok. Bathroom ok EXCEPT shower arrangement. It was practically impossible to take a shower without splashing water all over the room. A simple curtain would have helped but the showerhead kept turning in its mount so that should posssibly be looked at too.Surroundings and position very good. Service also good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you so much for sharing your experience after your recent stay at the Hotel La Citadelle Metz. It is a real gift for the whole teams who daily work to create Magnifique souvenirs to our guests. However we would like to express my sincerest apologies for the inconvenience you experienced upon your shower.​ The team warmly thank you for your loyalty. Loocking forward to welcoming you for your next stay in Metz. Best regards, Delphine & Christophe Dufossé ​

Wander55887850290 Couples - 29/01/2019 TripAdvisor review
« Very disappointed »

Superior double room was freezing. No heating. Meal in bistro was awful...sent back twice and staff totally disinterested. Obviously the hotel restaurant is being used to train staff. This really needs to be addressed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your experience following your stay at Hotel La Citadelle - MGallery by Sofitel. We are sorry that some of our services have not met your expectations, and our expectations. La Citadelle and its collaborators are eager to offer you the best quality of service and Magnificent Experiences every day; therefore, your opinion is very valuable. Our reception is also open day and night in order to be able to provide you with an answer at any time, do not hesitate to ask us. In order to be able to deepen the details of your experience in our House, Romain, Room division manager, stay at your disposal on +33 3 8717171717 to discuss this personally with you. Once again, we thank you for your comments and hope to regain your confidence during a future stay. All the teams wish you a pleasant day. Sincerely yours, Delphine & Christophe Dufossé

Anonymous Couples - 28/01/2019 AccorHotels certified review
« Good with an excellent meal in the Brasserie »

Good position, secure parking and friendly welcome with an excellent evening meal. Bedroom decoration was tired at carpet in the hallway area was badly damaged and not the standard we expected.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leslie J., Firstly, I would like to thank you for taking the time to write about your impressions about your stay at La Citadelle Metz. Your satisfaction is our number one priority and we value your feedback. Please rest assured that we have already shared your comment with our collaborator to take the necessary measures concerning the underlined points. I sincerely hope that you will give us another chance to better serve you in the future, and we stay at your disposal all. Best regards, Delphine & Christophe Dufossé

Veselin K. B. S. Business - 23/01/2019 AccorHotels certified review
« Everything was excellent. »

Everything that I had expected, I got from your hotel, or from your staff. Your staff were very pleasant and friendly. Location within the city is very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Veselin K., We very much appreciate your comments regarding your stay at the Hôtel La Citadelle Metz - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Delphine & Christophe Dufossé

Tom N. Couples - 23/01/2019 AccorHotels certified review
« A great stay »

I had a very pleasant stay in luxury surroundings.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thomas G., Thank you so much for sharing your experience after your recent stay at the Hotel La Citadelle Metz. It is a real gift for the whole teams who daily work to create Magnifique souvenirs to our guests. The team warmly thank you for your loyalty. Loocking forward to welcoming you for your next stay in Metz. Best regards, Delphine & Christophe Dufossé

Olivier Couples - 07/01/2019 AccorHotels certified review
« XMas stay »

We stayed a couple of days for XMas. Very enjoyable experience. Only a couple of details worth mentioning for improvement, such as not enough light in the rooms, hard to find a plug for the computer. Nothing critical. Excellent service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Olivier C., First of all, we would like to thank you for taking the time to answer our satisfaction questionnaire, following your stay at the Mgallery La Citadelle in Metz. We are delighted to see your satisfaction following your experience at the end of the year. We look forward to welcoming you again for more wonderful moments, and we remain attentive to your comments that are always important to us. We wish you a happy 2019. Sincerely, Delphine & Christophe Dufossé

Frances A. Couples - 03/01/2019 AccorHotels certified review
« Wonderful staff, beautiful hotel »

We celebrated New Years Eve at your hotel. The location was great, the staff was wonderful and the hotel was beautiful. I highly recommend staying here if you'll be in Metz.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frances J., Our teams join us in sincerely thanking you for your feedback and your visit to La Citadelle Mgallery By Sofitel, which motivates us to give the best of ourselves every day. We look forward to seeing you again! Sincerely, Delphine & Christophe Dufossé

Inge D. Families - 03/01/2019 AccorHotels certified review
« Pure luxury and fine dining in a marvellous setting »

We had booked a 1 night stay here during the Christmas period. The room was wonderful, room service extremely friendly and the degustation menu at the michelin star restaurant one of the best I have ever had!! And even more: all this reasonabely priced!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ingrid D., Our teams join us in sincerely thanking you for your feedback at the end of the year and for your visit to La Citadelle Mgallery By Sofitel. All the teams at the hotel and Etoilé restaurant "La Table" would like to thank you for your words that motivate us to give the best of ourselves every day. We look forward to seeing you again on a future getaway in Metz. Sincerely, Delphine & Christophe Dufossé

G Families - 19/12/2018 AccorHotels certified review
« Very nice hotel, very well located »

Excellent and very friendly stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. B., Our teams join us in sincerely thanking you for your feedback and your visit to La Citadelle Hotel Mgallery By Sofitel, which motivates us to give the best of ourselves every day. We look forward to seeing you again! We also wish you a Merry Christmas and a Happy New Year. Sincerely, Delphine & Christophe Dufossé

Bruce F. Business - 04/12/2018 AccorHotels certified review
« Another good stay. It was welcoming. »

Location and building are wonderful. Rooms spacious, with a combination of new and old.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. F., First of all, we would like to thank you for taking the time to fill our satisfaction survey, following your stay at La Citadelle MGallery in Metz. We are delighted to see your satisfaction following your experience. We look forward to welcoming you again for more wonderful moments, we remain at your disposal for any assistance you may need. Sincerely, Delphine & Christophe Dufossé

Laia Couples - 20/11/2018 AccorHotels certified review
« Good but technical issues »

The room was very nice, more beautiful and bigger than in the pictures. We also appreaciate very much the box of chocolates which were offerred because of our wedding anniversarie. However, the heater in the bedroom didn't work. The staff tried to restarted serveral times without success. They were no available heaters and we got an extra blanket 1h later. The elevator was also out of service (we were in the 3rd floor).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs P., We would like to thank you for taking the time to tell us about your recent stay in Metz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We thank you for the great attention you have received for your special stay. We sincerely regret the technical problems highlighted opposite. Let's not really hope to be able to prove to you at a future visit all the quality you are expecting throughout a future 4-star visit. Our teams remain at your disposal for any assistance. Sincerely, Delphine & Christophe Dufossé

Anonymous Solo - 09/11/2018 AccorHotels certified review
« GREAT HOTEL SOME MINOR ATTENTION TO DETAIL NEEDED »

Very nice room and people were very nice and helpful. I really liked this hotel. BUT, room was not ready at 3pm check-in time. Only a few minutes late but this is very irritating - how could you not have the room ready at 3pm AND the TV lost signal several times while watching BBC in the early evening - again very irritating AND hallways need additional cleaning, lift doors dusty, floors at edges etc

Our hotel has responded to the review
Our hotel has responded to the review

Dear Allan H., Thank you so much for taking the time to share your experience after your recent stay in our property, La Citadelle. Thank you so much again for your recommendation! it is a great reward for the whole hotel's team who daily work to provide great memories! We are sorry for the delay in your arrival, it is not our practice. We will have the pleasure to present you soon our program of renovation of the rooms that will make you forget this bad memory. At La Citadelle, your satisfaction is our motivation! We will have the pleasure to welcome you soon! Best Regards, Delphine & Christophe Dufossé

M B. Families - 31/10/2018 AccorHotels certified review
« Nice hotel; good service; helpful staff. »

It was fine. Everyone was helpful. Location is perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Micki B., Thank you very much for taking the time to share your impressions, following your stay at La Citadelle MGallery By Sofitel. Words are not enough to express how thankful we are for your wonderful comment, made at the hotel, and through our Guest Satisfaction Survey. It is the most beautiful reward and motivation to receive for our teams. We cannot wait for the opportunity to welcome you again for other exquisite moments at La Citadelle, Kindest regards, Delphine & Christophe Dufossé

N. D. Business - 22/10/2018 AccorHotels certified review

SUPER

Our hotel has responded to the review
Our hotel has responded to the review

Cher Monsieur N., Toute l’équipe vous remercie vivement pour votre chaleureux commentaire à la suite de votre visite à La Citadelle ! Nous sommes ravis de lire que votre séjour parmi nous a été à la hauteur de vos espérances. En effet toute notre équipe s'investit au quotidien afin de vous offrir un service proche de l'excellence, votre retour est donc pour nous une vraie source de satisfaction et motivation! Nous espérons donc vous recevoir à nouveau très bientôt, Bien à vous, Delphine & Christophe Dufossé

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