Hotel - Hôtel La Citadelle Metz - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Hôtel La Citadelle Metz - MGallery by Sofitel

4.0/5 633 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter

Leisure and activities

  • Pool  (Nearby)
  • Thalassotherapy centre (Nearby)
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
    • Sauna
    • Solarium
  • Babysitting on request
  • Golf  (Nearby)
    • Golf (Nearby)
    • Golf lessons (Nearby)
  • Tennis  (Nearby)
    • Indoor tennis court (Nearby)
    • Outdoor tennis court (Nearby)
    • Tennis (Nearby)
  • Other sports activities  (Nearby)
    • Bicycles rental
    • Football (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-14:00/19:30-22:00
    • Opening hours : Week-end 12:00-14:00/19:30-22:00

Business services

  • 4 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Combining stone, glass and steel, the Citadelle stands out with its imposing architecture and contemporary decor: richness, charm and refinement. The 55 rooms and 2 suites offer impressive brightness with their original windowsconserved to give them true charm. Amid the sobriety, some bold touches embellish the chromatic combinations of gray and wenge.

  • 68 rooms
  • 20 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 2 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Turn down service
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • TV Bouquet beIN Sports
    • Work desk in all rooms
    • Manual temperature control
    • Bouquet TV Canal+ and Canalsat
    • Baby bed
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Security peephole
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

Our guest reviews for Hôtel La Citadelle Metz - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 633 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Couples - 15/08/2018 TripAdvisor review
« Stay at the Hotel La Citadelle Metz - MGallery »

Lovely hotel but inattentive staff (had to wait 10 minutes to check-in, whilst staff were distracted on the computer, but certainly not their guests) and very rude and arrogant barman, who's only contribution was to say "COMPLETE", when we asked about a table in the bistro. No suggestion that we might dine in the A La Carte restaurant or there might be a table in the Bistro, later in the evening. So, if you like inattentive and rude staff, stay here! The receptionist did try to "calm stormy waters" with the barman's attitude, but his behavior had destroyed our wish to dine at the hotel.

Solo travel - 16/01/2018 TripAdvisor review
« Cosy hotel »

A very cosy hotel within the city centre, if your are in to delicious food, it has a great Michelin star restaurant. The room was so spacious as well as the bathroom. The breakfast was awesome, wide choice!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We are delighted to read your very kind words! We deeply thank you for taking your valued time to share your experience in our House with the community of TripAdvisor. Our team is thrilled that you enjoyed our House entirely : your room, the diner you had at the gastronomic restaurant, our decoration, your breakfast with only fresh and local products and our bathroom! Your satisfaction is the best reward we could have! We are all looking forward to welcoming you soon! With our best regards, Delphine & Christophe Dufossé

Michigangal19 Family - 12/10/2017 TripAdvisor review
« A must hotel in Metz »

We visit Metz two or three times a year to see family. This hotel was our best experience yet. Lovely rooms; great location near a beautiful park. We could walk everywhere. The staff was terrific: professional and helpful. We will definitely stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Hôtel La Citadelle Metz MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Delphine & Christophe Dufossé

Couples - 09/01/2017 TripAdvisor review
« Great Property »

great location, very close to town centre - just 100 meters to the main town centre. A high standard of room and overall around the hotel is excellent. Friendly staff and good food all add up to a very enjoyable stopover in Metz, also well worth a visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Hotel La Citadelle Metz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Delphine & Christophe Dufossé

Couples - 17/08/2016 TripAdvisor review
« Terrible room and toilet »

We stayed here for the last part of our journey from Italy and Switzerland. This hotel is not 4 star. The reception staff were rude and the room was awful. Toilet in the room smelled like a urinal. Yuk!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Hotel La Citadelle Metz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Delphine & Christophe Dufossé

Tealhunt Family - 28/06/2015 TripAdvisor review
« Best in Metz »

Loved the hotel! I would actually give it a 4.5 due to the wireless difficulty we had in our room. It worked fine in the hallway and the lobby. Staff was very friendly and accommodating. The restaurant was a Michelin 1 star that was super!! None compared in France. We ate at others in Beaune and Paris.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Many Thanks for your nice comments. We are all very happy that you enjoyed your stay at La Citadelle Hotel but also your dinner in our Restaurant Le Magasin aux Vivres !! Kind Regards, Delphine & Christophe Dufossé

Couples - 18/06/2015 TripAdvisor review
« Smart city hotel »

The hotel is well located, a little bit difficult to find with the car, beacause of the one way Streets. The rooms are large and well equiped. The breakfast has a very large choise. We had dinner in the brasserie, because the restaurant was closed that day. It was a correct meal.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Customer, Thank you for having taken time to share your comments. Looking forward to welcome you very soon, Best Regards, Delphine & Christophe Dufossé

Business - 22/05/2015 TripAdvisor review
« Over night stop-over in a beautiful French Town »

The Citadelle is a very nice building in a very nice town. Everything was good with the exception that it was impossible to sustain a WiFi connection in our room and there was no access to any English speaking TV channels that actually worked. We ate in the Brasserie; the food was excellent and good value for money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We are pleased to read you had a nice stay at La Citadelle, and that you enjoyed our nice town Metz. The Brasserie indeed offers a nice eating break for good value, do not hesitate on your next trip to Metz to book a Lunch or dinner at our Gastronomic Restaurant le Magasin aux Vivres which has been rewarded 1 michelin Star. All the team is looking forward to welcome you very soon, Kind Regards Delphine & Christophe Dufosse

Gino Q Business - 08/03/2015 TripAdvisor review
« A perfect hotel for the demanding traveller »

I had to stay unexpectedly in Metz, and checked for a hotel. THis hotel as the grandeur of a 5 star hotel for the price of a 3 star. Very nice restaurant with exquisite cuisine for a very affordable price. maybe a bit dated, but certainly not deteriorated!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We would like to thank you for the time you spent writing your comment. We are pleased to read you enjoyed you stay with us. We will be happy to welcome you on your next visit to Metz. Kind Regards, Delphine & Christophe Dufossé

BelgiumMystic Couples - 27/01/2015 TripAdvisor review
« 1 night in Metz »

Hotel OK. Very difficult getting there.Should advise their clients on the best way to get to the hotel by car.My navigation system could not find the road nor the hotel.Your website is not up to date.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for sharing your remarks with us. Actually numerous works in town affected the navigation in Metz. But you should now find us more easily during your next stay to the Hotel The Citadelle. Delphine & Christophe Dufossé

Friends getaway - 08/01/2015 TripAdvisor review
« Good Location »

Beautiful building in a very central location in Metz, not more then half a mile from any of the town's attractions. Pleasant attentive staff and nice rooms making our overnight stop very pleasant. Only one criticism and that was that despite the fact that they present the restaurant menu on a tablet, this was only in French, not great for my 87 year old father. Surely very simple to be able to present the menu in as many languages as you need with some software.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We thank you vey much for your comment. Even for the Brasserie Menu. We are agree with you and we'll translate the menu. Waiting to see you soon. Best regards. Delphine et Christophe Dufossé.

Couples - 30/11/2014 TripAdvisor review
« Beautiful hotel »

This is a very nice hotel. We had a large room with a very nice view of the park. The room had every amenity and the staff were very helpful. My only negative comment is that the room itself was very dark. I could not see in the closets & was worried that I would not remove all of my belongings when leaving. There could be more lights. We ate in the hotel's casual restaurant, and the food was perfectly prepared, and served with every courtesy.

Our hotel has responded to the review
Our hotel has responded to the review

Cher Client, nous faisons suite à votre séjour dans notre établissement, et vous remercions de votre commentaire. Meilleures salutations. Delphine et Christophe Dufossé.

DECIUSB Couples - 19/11/2014 TripAdvisor review
« A Memorable Stay »

Very friendly and accommodating staff on reception and breakfast, Our room was spacious and well insulated from the corridor with double doors. The room was cleaned very thoroughly, Location was within walking distance of the city centre and very pleasant and tranquil.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We thank you very much for your commentary. best regards. Delphine et Christophe Dufossé.

DisappointedUBet Business - 13/03/2014 TripAdvisor review
« Crummy Overpriced Hotel in Metz »

This hotel is way above itself in terms of cost and delivery. The bathroom is one of the worst designs I've seen. Despite having parking marked available on the website you are charged €15 for the privilege. If you pay the extra for a full breakfast you still have to pay for a freshly cooked breakfast. Avoid it if possible

Business - 14/10/2013 TripAdvisor review
« citadelle metz »

very nice hotel, nice quit setting , all services in the room ,excellent cuisine but pricy, exquisite wine list , appropriate but excellent service ,whenever in the area again definitely return to the hotel Worth its money

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