Hotel - Hôtel La Citadelle Metz MGallery by Sofitel
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Mgallery by Sofitel Hotel

Hôtel La Citadelle Metz MGallery by Sofitel

5 Avenue Ney 
57000  METZ
FRANCE

517 reviews
TripAdvisor Rating Based on 517 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Pool  (Nearby)
  • Thalassotherapy centre

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Babysitting on request
  • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter

Leisure and activities

  • Pool  (Nearby)
  • Thalassotherapy centre
  • Fitness centre  (Nearby)
  • Well-being
    • Hammam (Paying, Nearby)
    • Jacuzzi (Paying, Nearby)
    • Massage (Paying)
    • Solarium (Paying, Nearby)
  • Babysitting on request
  • Bicycle hire facilities  (Nearby)

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 12:00-14:00/19:30-22:00
    • Opening hours : Week-end 12:00-14:00/19:30-22:00

Business services

  • 4 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Combining stone, glass and steel, the Citadelle stands out with its imposing architecture and contemporary decor: richness, charm and refinement. The 55 rooms and 2 suites offer impressive brightness with their original windowsconserved to give them true charm. Amid the sobriety, some bold touches embellish the chromatic combinations of gray and wenge.

  • 68 rooms
  • 20 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 2 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Security peephole
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 1,283 reviews

Our guest reviews for Hôtel La Citadelle Metz MGallery by Sofitel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 517 reviews
AccorHotels certified review
Alain C. Couples - 15/09/2017
« Lovely Hotel in the center of Metz »

I spent a night with my wife in this magnificient hotel. The rooms are luxurius and huge. Everything was perfect. I recommend to everyone to stay at this hotel.

AccorHotels certified review
Bruce A. Families - 11/09/2017
« We loved our stay, perfect in every way! »

All staff could not have been more friendly and our room was wonderful and comfortable.

AccorHotels certified review
Pia Business - 06/09/2017
« always great »

friendly, professional, great food, great beds

AccorHotels certified review
Anonymous Couples - 06/09/2017
« Perfect stay »

Big and comfortable room with all comforts Amazing breakfast Choice of pillow firmness which for me is very important Good location Good parking

AccorHotels certified review
Jeff L. Couples - 11/08/2017
« An extremely pleasant experience »

We were very very impressed with your hotel and the level of service that we received. A very special thanks to Stacy and Thibaud who assisted us with our special request for a driver who spoke English. We stayed at Metz so that we could visit the villages that my ancestors originated from, back in the 16th century. It was a very special time for us. Despite our inability to speak the French language, everyone at the hotel made us feel very welcome, and nothing was too much trouble. Thanks again.

AccorHotels certified review
Rudie F. Couples - 09/08/2017
« Comfortable hotel in relatively quiet setting with good-size rooms and excellent restaurant facilities »

Overall experience was excellent. Had a very nice meal in your brasserie and a good night sleep thereafter before continuing on to Alsace, our final destination. Would just suggest to also offer a smaller breakfast option (like e.g. in your Novotels) in addition to buffet breakfast. Also signage to hotel could be improved as we missed the entrance the first time and had to go round half of Metz to give it a second try.

AccorHotels certified review
Hada M. Couples - 09/08/2017
« Le charme discret de la citadelle »

Experiencia estupenda

AccorHotels certified review
M. Y. Couples - 03/08/2017
« Mr. »

A very pleasant experience. I shall definitely repeat it.

AccorHotels certified review
Anonymous Couples - 26/07/2017
« Nice stay in Metz »

Clean and beautiful rooms, friendly staff, great breakfast

AccorHotels certified review
Anonymous Couples - 23/07/2017
« Nice stay in Metz »

Everything was OK. Good service from friendly personnel, very good food for breakfast and dinner. For dinner, your brasserie (one night) was a better choice for me than your gourmet restaurant (one night); being from Norway I find the general level in french restaurants very high.

AccorHotels certified review
Erik H. Friends - 20/07/2017
« Good value. Nice rooms. Staff exelent »

Quiet. Nice. Plesant

AccorHotels certified review
Shelley S. Solo - 12/07/2017
« Visit to Metz and La Citadelle was wondeful! »

I absolutely loved the Citadelle Hotel. Everyone was kind and helpful. I wished I had more time there.

AccorHotels certified review
A.p Couples - 05/07/2017
« Fantastic experience »

Beautiful stay in a beautiful city. From the moment we arrived we were warmly welcomed into the hotel. We were showed to our room and offered to book in for dining at the hotels restaurants. We chose to do this as we arrived in the evening and hadnt sorted anything in advance. We ate in the fantastic Michelin star restaurant, although some confusion on our arrival and a slight feeling that we werent able to dine. Once the manager came out to see us we were more than happy and seated in the corner. Our time in the restaurant from start to finish was exceptional, attention to details was brilliant and nothing was too much, the chef even creating a 9course taster menu to suite our preferences. There was a slight problem with the aircon going off in our room in the evening, it was extremely hot weather whilst we were there and unfortunately their system didnt seem to be able to cope. Once it was back working again we both slept fantastically, beds comfortable and bathroom well equipped. To stay and to dine here is an experience, the location is perfect for exploring and taking in all the city has to offer. I would highly recommend this hotel as a must for anyone visiting Metz. This was our final stop on our road trip through Europe and a perfect ending to our holiday. We hope to return again soon.

AccorHotels certified review
Ted T. Business - 01/07/2017
« Very good »

Very nice and friendly staff and beautiful hotel

AccorHotels certified review
Sophie C. Couples - 17/06/2017
« Excellent welcome and very nice room, very well equipped. »

Very nice, we are planning to come back to try your Michelin star restaurant! And your personnel is very attentive.

AccorHotels certified review
Louise W. Couples - 17/06/2017
« Mrs Louise W. »

lovely stay, room excellent very comfortable.

AccorHotels certified review
Ted Couples - 13/06/2017
« Great Location, safe parking, wonderful food. »

We really enjoyed our stay. The most disappointing part of our trip was the hotel not having the ability to host us one more night. The real question you should be asking is WHAT could have made our stay even better....

AccorHotels certified review
Christopher L. Friends - 13/06/2017

The rooms were great and the ambience very pleasant. Our stay was only marred by confusion with the check-in/check-out process (two guests with separate rooms/accounts). The information provided on billing/prepayment at check-in turned out to be inaccurate upon checkout causing delays as the correct billing was sorted out.

AccorHotels certified review
Ann S. Families - 30/05/2017
« I completely enjoyed my stay at Hotel la Citadelle! »

The staff was extremely helpful, especially Caroline, when I needed to book extra nights at Hotel la Citadelle.

AccorHotels certified review
Anonymous Couples - 26/05/2017
« Excellent »

All very good. Sophie at the reception was great in ensuring we were settled in and very helpful during check out. The set lunch at the michelin star brasserie was very well priced and delicious. We'll definitely stay at this hotel when we travel to Metz again.

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