Hotel - Hôtel La Citadelle Metz MGallery by Sofitel
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Mgallery by Sofitel Hotel

Hôtel La Citadelle Metz MGallery by Sofitel

5 Avenue Ney 
57000  METZ
FRANCE

489 reviews
TripAdvisor Rating Based on 489 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Pool  (Nearby)
  • Thalassotherapy centre

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Babysitting on request
  • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter

Leisure and activities

  • Pool  (Nearby)
  • Thalassotherapy centre
  • Fitness centre  (Nearby)
  • Well-being
    • Hammam (Paying, Nearby)
    • Jacuzzi (Paying, Nearby)
    • Massage (Paying)
    • Solarium (Paying, Nearby)
  • Babysitting on request
  • Bicycle hire facilities  (Nearby)

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 12:00-14:00/19:30-22:00
    • Opening hours : Week-end 12:00-14:00/19:30-22:00

Business services

  • 4 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Combining stone, glass and steel, the Citadelle stands out with its imposing architecture and contemporary decor: richness, charm and refinement. The 55 rooms and 2 suites offer impressive brightness with their original windowsconserved to give them true charm. Amid the sobriety, some bold touches embellish the chromatic combinations of gray and wenge.

  • 68 rooms
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Security peephole
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 1,161 reviews

Our guest reviews for Hôtel La Citadelle Metz MGallery by Sofitel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 489 reviews
AccorHotels certified review
Shelley S. Solo - 12/07/2017
« Visit to Metz and La Citadelle was wondeful! »

I absolutely loved the Citadelle Hotel. Everyone was kind and helpful. I wished I had more time there.

AccorHotels certified review
A.p Couples - 05/07/2017
« Fantastic experience »

Beautiful stay in a beautiful city. From the moment we arrived we were warmly welcomed into the hotel. We were showed to our room and offered to book in for dining at the hotels restaurants. We chose to do this as we arrived in the evening and hadnt sorted anything in advance. We ate in the fantastic Michelin star restaurant, although some confusion on our arrival and a slight feeling that we werent able to dine. Once the manager came out to see us we were more than happy and seated in the corner. Our time in the restaurant from start to finish was exceptional, attention to details was brilliant and nothing was too much, the chef even creating a 9course taster menu to suite our preferences. There was a slight problem with the aircon going off in our room in the evening, it was extremely hot weather whilst we were there and unfortunately their system didnt seem to be able to cope. Once it was back working again we both slept fantastically, beds comfortable and bathroom well equipped. To stay and to dine here is an experience, the location is perfect for exploring and taking in all the city has to offer. I would highly recommend this hotel as a must for anyone visiting Metz. This was our final stop on our road trip through Europe and a perfect ending to our holiday. We hope to return again soon.

AccorHotels certified review
Ted T. Business - 01/07/2017
« Very good »

Very nice and friendly staff and beautiful hotel

AccorHotels certified review
Sophie C. Couples - 17/06/2017
« Excellent welcome and very nice room, very well equipped. »

Very nice, we are planning to come back to try your Michelin star restaurant! And your personnel is very attentive.

AccorHotels certified review
Louise W. Couples - 17/06/2017
« Mrs Louise Wainwright »

lovely stay, room excellent very comfortable.

AccorHotels certified review
Ted Couples - 13/06/2017
« Great Location, safe parking, wonderful food. »

We really enjoyed our stay. The most disappointing part of our trip was the hotel not having the ability to host us one more night. The real question you should be asking is WHAT could have made our stay even better....

AccorHotels certified review
Christopher L. Friends - 13/06/2017

The rooms were great and the ambience very pleasant. Our stay was only marred by confusion with the check-in/check-out process (two guests with separate rooms/accounts). The information provided on billing/prepayment at check-in turned out to be inaccurate upon checkout causing delays as the correct billing was sorted out.

AccorHotels certified review
Ann S. Families - 30/05/2017
« I completely enjoyed my stay at Hotel la Citadelle! »

The staff was extremely helpful, especially Caroline, when I needed to book extra nights at Hotel la Citadelle.

AccorHotels certified review
Anonymous Couples - 26/05/2017
« Excellent »

All very good. Sophie at the reception was great in ensuring we were settled in and very helpful during check out. The set lunch at the michelin star brasserie was very well priced and delicious. We'll definitely stay at this hotel when we travel to Metz again.

AccorHotels certified review
Anonymous Couples - 08/04/2017

... I M P E C C A B L E ...

AccorHotels certified review
Anonymous Couples - 21/03/2017

Good staff and quiet room. great location.

AccorHotels certified review
Anonymous Couples - 21/03/2017

Wonderful, historic hotel in a wonderful location. Surrounding the grounds were the governor's palace and the citidel. Staff, however, seemed under-trained. Check in was slow and sloppy (handed me check in documents of wrong guest). Room, as well as entire 3rd floor, was extremely hot. Reported issue to the front desk to no avail. Throughout the night it was so hot it was difficult to sleep. We went outside to get relief. On check out, reported hot room a second time, no apology. Also at checkout, i was handed an invoice for the wrong amount. Corrected but again, no apology. Overall, the hotel's location and features were excellent, and the persons running it were not.

AccorHotels certified review
Anonymous Business - 16/03/2017

Nice and quiet hotel, the waiters in restaurant were not very active.

AccorHotels certified review
Anonymous Business - 10/03/2017

Diversity on breakfast menu was insufficient. Also, my room (119) has insufficient lightning. One of the lambs was not working, but i arrived at hotel 10 pm every day, so it wasn't quite important for me. Wireless connection was going off sometime. I really like the room service and personnels. Thanks for everything. I will stay at Citadelle for the next time if it is possible.

AccorHotels certified review
Anonymous Business - 08/03/2017

Cold room and not a good ambiance

AccorHotels certified review
Anonymous Couples - 27/02/2017

Great

AccorHotels certified review
Anonymous Friends - 31/01/2017

Very nice location and surroundings , nice and elegant decoration , friendly staff, tasty and satisfactory breakfast , tasty French experiance in the "Brasserie" - (Bistonomy) . We felt at home. The parking service was a bit expensive in comparison with parkings in other similar hotels we stayed lately .

AccorHotels certified review
Anonymous Couples - 22/01/2017

Good staff. Great location. Why did the room shower have no curtain. Shower water went all over the floor.

AccorHotels certified review
Anonymous Business - 21/01/2017

made very welcome by the staff

TripAdvisor certified review
Couples - 09/01/2017
« Great Property »

great location, very close to town centre - just 100 meters to the main town centre. A high standard of room and overall around the hotel is excellent. Friendly staff and good food all add up to a very enjoyable stopover in Metz, also well worth a visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Hotel La Citadelle Metz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Delphine & Christophe Dufossé

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