Mercure Hai Phong 4 stars

TripAdvisor rating 4.5/5 24 reviews
Mercure Hai Phong
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Hotel extras

  • Perfect destination for business and leisures trips.

  • Variety of rooms with full modern equipments and artistic design.

  • The cuisines are created by talented Chefs with enthusiasm and care.

  • Delightful infinity swimming pool, luxury Spa and Fitness

  • Convenient shopping mall

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • CAT BI INT AIRPORT
  • Reception open 24 hours a day
  • Laundry
  • Gift shop/newspaper shop
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Mercure Hai Phong

12 Lach Tray Street
Ngo Quyen District
180000
hai phong
viet nam

Tel: +842253240999

Fax: (+84)225/3240998

Contact email

Check-in from 14h00

Check out up to 12h00

  • NIEM NGHIA CAU RAO :   HN HP MAIN STATION

  • By plane

    CAT BI INT AIRPORT At 6km / 3.73 miles - Shuttle paying

  • By train

    HAI PHONG At 1.5km / 0.93 miles

GPS :20.851027, 106.687793

Our accommodations

Mercure Hai Phong offers 176 stylish guest rooms and 57 fully equipped serviced apartments. Most rooms feature stunning views of the city.

Superior Room with 1 King-Size Bed

  • Max. number of persons: ‌3
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Business Desk(...)

Superior Room with 2 Single Beds

  • Max. number of persons: ‌3
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Business Desk(...)

Privilege Room with 1 King-size Bed, Privilege Lounge Access

  • Max. number of persons: ‌3
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Business Desk(...)

Privilege Room with 2 Single Beds, Privilege Lounge Access

  • Max. number of persons: ‌3
  • Area: From 26
  • Views: City side *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Deluxe Suite Room with 1 King-size Bed, Privilege Lounge Access

  • Max. number of persons: ‌4
  • Area: From 55
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Presidential Suite

  • Max. number of persons: ‌4
  • Area: From 135
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Business Desk
  • Mini bar with free soft drinks(...)

Studio Apartment with 1 King-size Bed

  • Max. number of persons: ‌2
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Studio Apartment with 2 Single Beds

  • Max. number of persons: ‌2
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

1 Bedroom Apartment

  • Max. number of persons: ‌4
  • Area: From 55
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Standard 2 Bedroom Apartment

  • Max. number of persons: ‌6
  • Area: From 61
  • Views: City side *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Deluxe 2 Bedroom Apartment

  • Max. number of persons: ‌6
  • Area: From 69
  • Views: City side *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Standard 3 Bedroom Apartment

  • Max. number of persons: ‌6
  • Area: From 95
  • Views: City side *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Business Desk(...)

Deluxe 3 Bedroom Apartment

  • Max. number of persons: ‌6
  • Area: From 116
  • Views: City side *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

FLAME GRILL & BAR

Type of cuisine: International

Guests can begin their day with a varied buffet breakfast featuring barbequed dishes, exquisite seafood and fresh garden vegetables. Our sumptuous cuisine is perfectly presented & crafted with a flavor that will make your dining a sublime experience.

Lunch

11:30 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CUPPA GOURMET CAFE

Photo non contractuelle / Strictly non binding

Enjoy a cup of coffee or delicate tea at our Lounge. Our experienced and talented Baristas will delight you with their creative beverages.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 200 m²

  • Maximum capacity: 140 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Hai Phong

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

352 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

24 reviews

So so

Customer review rating 4.2/5

Lee Business - 09/07/2019 AccorHotels certified review

No Platinum Benefits(Room upgrade) The room is damp soundproof state not good

Dear Mr. LEE, Thank you for taking the time to tell us about your experience at the Mercure Hai Phong. I am sorry that your experience did not meet your expectations Trust the room humidity has caused you some inconveniences which we terribly apologize for. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Furthermore, we very much appreciate your loyalty as being our Platinum member, however, we also humbly look for your understandings that the room upgrade to be offered subject to hotel availability. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Minh Thu (Autumn) Guest Experience Manager

The room is comfortable and bright.

Customer review rating 4.2/5

Christine K. Business - 09/07/2019 AccorHotels certified review

I like the room is bright enough as compared with other hotels. However, the shower head in my bed room is not in good conditions. The water leaked from the handle.

Dear Ms. K., We very much appreciate your comments regarding your stay at the Mercure Hai Phong. It is always a pleasure to have you as our valued guest and to receive your feedback, which has been noted and shared with the entire crew, especially with Engineering Team. We are seriously addressing the problem with appropriate measures. Please accept my apologies for all the inconveniences. Thank you again for sharing your experience, and we hope your next visit will be a chance for us to better our quality of services. Sincerely, Minh Thu (Autumn) Guest Experience Manager

Dirty

Customer review rating 4.2/5

Anonymous Business - 07/07/2019 AccorHotels certified review

Room was dirty and bed pillow sheet smelled bad.

Dear Mr. K., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback that we learn from and use to improve. I have well noted and seriously shared your comments with the entire team, especially Housekeeping Team. Please rest assured that we are appropriately addressing the problem. We work hard to deliver a superior guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Minh Thu (Autumn) Guest Experience Manager

Satisfying

Customer review rating 4.2/5

Vinay N. Business - 06/07/2019 AccorHotels certified review

Wifi Speed is very poor.. for Studio apartments.. more facilities should be given like rice cooker etc..

Dear Mr. VINAY N., We very much appreciate your comments regarding your stay at the Mercure Hai Phong. It is always a pleasure to receive your feedback. I will share your comments with our team, especially to IT department regarding the wifi. Also your preferred cooking facilities has also been noted into your profile for better preparation on your next time arrival with our Studio room type. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be much more pleasant than the previous one. Sincerely, Minh Thu (Autumn) Guest Experience Manager

one night stay for business

Customer review rating 4.2/5

Anonymous Business - 01/07/2019 AccorHotels certified review

staff very friendly, check in easy, checkout and breakfast good

Dear Mr. K., Bonjour! We very much appreciate your comments regarding your stay at the Mercure Hai Phong. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Minh Thu (Autumn) Guest Experience Manager

EXCELLENT

Customer review rating 4.2/5

Fred Business - 29/06/2019 AccorHotels certified review

The stay, the room, the bed, the staff was perfect

Dear Mr. FRED, We very much appreciate your comments regarding your stay at the Mercure Hai Phong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be much more pleasant than the previous one. Sincerely, Minh Thu (Autumn) Guest Experience Manager

Network too slow. Humidity is so high than another hotel. So I ask dehumidifier.

Customer review rating 4.2/5

Taekyu.k. Business - 24/06/2019 AccorHotels certified review

No good for me. Not cleaned and so much humidity. So I have to ask humidifier to front.But they took and reask.

Dear Mr. K., Thank you for taking the time to tell us about your experience at the Mercure Hai Phong. I am sorry that your experience did not meet your expectations. It's always a pleasure to have you as one of our valued guests. Trust the internet connection and the room humidity caused you some inconveniences during your stay which again we sincerely apologize for. Please rest assured that these issues are our priority at the moment and we are working hard to find appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Minh Thu (Autumn) Guest Experience Manager

bad in good

Customer review rating 4.2/5

Hj Business - 23/06/2019 AccorHotels certified review

I stayed room 1410. I think it's generally good, but something is bad. First, smell is bad. I think it's from washstand. Second, Wi-Fi is so slow and frequently disconnected.

Dear Mr. P., Thank you for taking the time to tell us about your experience at the Mercure Hai Phong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your comments on the smell from the washstand and also Wifi connection have been well noted and shared with both Engineering and IT Departments. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Minh Thu (Autumn) Guest Experience Manager

Weekly stay

Customer review rating 4.2/5

Christoper M. Business - 22/06/2019 AccorHotels certified review

As expected need to follow up on razors, bathrobes. Took twice follow up to get it done on razor. Bathrobe really not part of amenities. No discounts and upgrades.

Dear Mr. M., We very much appreciate your comments regarding your stay at the Mercure Hai Phong. It is always a pleasure for us to have you as one of our valued guests. I'm sorry to hear that your experience with us was not up to your expectation, however, we also humbly look for your understandings that bathrobe and razor are set up upon guest's request with Superior room type. I'll make your that the preferences are recorded into your profile so that we can better serve you next time. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be much more pleasant than the previous one. Sincerely, Minh Thu (Autumn) Guest Experience Manager

Best hotel

Customer review rating 4.2/5

Linh Business - 21/06/2019 AccorHotels certified review

I love the room! neatly, tidy

Dear Ms. Vo, Bonjour! We very much appreciate your comments regarding your stay at the Mercure Hai Phong. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. On the other hand, we sincerely apologize for the breakfast not being up to your expectation. Please rest assured that your comments have been noted and well shared with our Food and Beverage Team. Thank you again for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Minh Thu (Autumn) Guest Experience Manager

good view

Customer review rating 4.2/5

N. V. L. Business - 10/06/2019 AccorHotels certified review

So good, Clean , comfortable and good view

Dear Mr. N., We very much appreciate your comments regarding your stay at the Mercure Hai Phong. It is always a pleasure to learn that you had enjoyed your comfortable stay. I will share your comments with our team. If there is anything we could do better for you, I'll always remain available to listen at h9… I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be much more pleasant than the previous one. Sincerely, Minh Thu (Autumn) Guest Experience Manager

One of the top 3 hotels in Haiphong

Customer review rating 4.2/5

L. C. C. D. Business - 09/06/2019 AccorHotels certified review

Clean room, nice restaurants & pleasant staff

Dear Mr. L., We very much appreciate your comments regarding your stay at the Mercure Hai Phong. It is always a pleasure to learn that you had enjoyed our hotel room as much as our Flame Grill and Bar so far. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On the other hand, your comment on the Sky bar has been noted and shared, however, we also look for your understanding that it is operated by Night Blue Company, which is not under hotel management. Thank you again for sharing your experience, and we hope your next visit will be much more pleasant as the previous one. Sincerely, Minh Thu (Autumn) Guest Experience Manager

A REAL GEM IN HAIPHONG

Customer review rating 4.2/5

Stefan F. Business - 01/06/2019 AccorHotels certified review

From check in to check out simply great. Late arrival for check in and as a welcome I get my favourite drink. That alone is worth a stay. Rooms, facilities , breakfast , service just as you would expect from an Accor Hotel.

Dear Mr. STEFAN F., We very much appreciate your comments regarding your stay at the Mercure Hai Phong. It is always a pleasure to learn that you had enjoyed the room facilities as much as the breakfast and the services we delivered. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be much more pleasant than the previous one. Sincerely, Minh Thu (Autumn) Guest Experience Manager

Fantastic Staff and Facilities

Customer review rating 4.2/5

My Business - 01/06/2019 AccorHotels certified review

The reception staff were wonderfully helpful and accommodating. The three ladies were professional and understanding. Your cleaning staff and front desk staff were exceptional. The club staff was also superb. Please keep up the great work and let your staff know that their work is appreciated and does not go unnoticed. They have a hard job dealing with difficult customers at times, but they are always professional and accommodating.

Dear Mr. MY, We very much appreciate your comments regarding your stay at the Mercure Hai Phong. It is always a pleasure to learn that you had enjoyed your stay as much as the service we delivered. I will share your comments with our team. I am sure that this kind feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be much more pleasant than the previous one. Sincerely, Minh Thu (Autumn) Guest Experience Manager

Incremental feedback after multiple trip of staying at Mercure Hai Phong.

Customer review rating 4.2/5

Long Y. F. Business - 01/06/2019 AccorHotels certified review

Room = 6/10 FnB = 5/10 Front Desk = 8/10 HouseKeeping / Laundry = 5/10 General = 6.5/10

Dear Mr. LONG YOON f., Thank you for taking the time to tell us about your experience at the Mercure Hai Phong. I am sorry that your experience did not meet your expectations. It's very much appreciated when we have you coming back with us, therefore your valued feedback is very important to us. I'll make sure your comments to be noted and shared within Hotel management team. Please also rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Minh Thu (Autumn) Guest Experience Manager

Clean and confortable. good for business trip

Customer review rating 4.2/5

Chang J. H. Business - 27/05/2019 AccorHotels certified review

Room is cozy and clean. Bath room is also clean. Room is a big one but no problem for one person. Breakfast is good. Only one bad experience is laundry. All buttons of my shirt were back broken after laundry. I have no idea what they did on my shirt but it was too sad to see all broken buttons of my lovely shirt. My presumption is machine ironing.

Dear Mr. H., Thank you for taking the time to tell us about your experience at the Mercure Hai Phong. I am sorry that your experience did not meet your expectations. I've also sent you another separated email for further details. Trust we didn't deliver a proper laundry service which we very much sincerely apologize for. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Minh Thu (Autumn) Guest Experience Manager

So far it is good

Customer review rating 4.2/5

Anonymous Business - 24/05/2019 AccorHotels certified review

Pros: Friendly staff, convenient location Cons: Not many green area (tree,grass,flower...) in the hotel, heard fire alarm many times during first stay in Feb 2019.

Dear Mr. U., We very much appreciate your comments regarding your stay at the Mercure Hai Phong. It's glad to learn that you had enjoyed your stays overall, and that our team had successfully delivered their care and attention. I've well noted your comments and absolutely will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Trust your stay back in February wasn't that satisfactory because of the fire alarm glitch, which we sincerely apologize for. Please rest assured that we had already addressed that problem properly. Thank you again for sharing your experience, and we hope your next visit will be much more pleasant than the previous one. Sincerely, Minh Thu (Autumn) Guest Experience Manager

clean facility, kind people but unskilled operation

Customer review rating 4.2/5

Kim H. J. Business - 22/05/2019 AccorHotels certified review

Roud noise from fire alram at the midnight(00:00) and there was no explain about this accident. house keeper miss bathsoup and shampoo 4th times when i have stayed (1-APR ~ 17-MAY @1511)

Dear Mr. KIM HA j., Thank you for taking the time to tell us about your experience at the Mercure Hai Phong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Trust there were an issue with the fire alarm during your stay which might cause you inconveniences and we are very sincerely sorry for. Furthermore, I've noted your comments and shared with our Team, especially Housekeeping Management. Apparently, we failed to deliver a superior Mercure standard, however, please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Minh Thu (Autumn) Guest Experience Manager h9…

Excellent clean hotel staff

Customer review rating 4.2/5

Peter H. Business - 19/05/2019 AccorHotels certified review

Excellent clean hotel with good food and pleasant staff - spa closes to early for international travellers

Dear Mr. PETER H., We very much appreciate your comments regarding your stay at the Mercure Hai Phong. It is always a pleasure to receive positive feedback. We apologize if the Bloom Spa operation hour doesn't match your daily schedule, it has been noted and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be much more pleasant than the previous one. Sincerely, Minh Thu (Autumn) Guest Experience Manager
Customer review rating 4.2/5

Thuy N. Families - 18/05/2019 AccorHotels certified review

Thank you everyone at Mercure Hai Phong for a memorable trip. We are group of 11 people come to Hai Phong to celebrate my engagement day. Everything was well prepared and welcomed from the resveration process, pre arrival to check in and check out. I want to send my special thanks to the whole team especially Ms Hana ( reservation department), Mr Toan FOM, Mr Cuong and Ms Chi for a kind room upgrade, warm check in check out. We would surely come back one day and recommend Mercure Hai Phong to everyone. Thank uou

Dear Ms. N. DIEU THUY, Xin Chao ! We very much appreciate your comments regarding your stay at the Mercure Hai Phong. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It's a pleasure to welcome you and your family in your big day. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I'll share your amazing words with our team, and Ms. Hana in reservation, Mr. Cuong, Ms. Chi and Mr. Toan in Front Desk particularly. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Minh Thu (Autumn) Guest Experience Manager
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