Mercure Port of Echuca 4 stars

TripAdvisor rating 4.0/5 549 reviews
Mercure Port of Echuca
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Room 1

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Hotel extras

  • Walking distance to the Port of Echuca

  • Bar & Restaurant on site

  • Pool & Spa area to relax after a day of exploring the Murray River

  • Conferencing Spaces available

  • Free WIFI throughout the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Early check-in/Late check-out
  • Laundry
Leisure and activities
  • Swimming pool
  • Jacuzzi
  • Golf Nearby
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Conventions hotel
  • Self service business centre

Hotel location

Mercure Port of Echuca

465 High Street
3564
echuca
australia

Tel: +61354825666

Fax: (+61)354825682

Contact email

Check-in from 14h00

Check out up to 10h00

  • ECHUCA STATION :  

  • By plane

    MELBOURNE At 208km / 129 miles

  • By helicopter

    ECHUCA At 5km / 3 miles

  • By train

    ECHUCA At 1km / 0 miles

GPS :-36.125292, 144.747218

Our accommodations

We offer 59 rooms with the option of single, twin, triple or quadruple occupancy

Standard Room 1 Queen Bed

  • Max. number of persons: x2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Superior Room 1 Queen Bed and Spa

  • Max. number of persons: x2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Superior Room 1 Queen and 1 Single Bed

  • Max. number of persons: x4
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Deluxe Room 1 King Bed

  • Max. number of persons: x2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Our restaurants and bars

PORT BAR AND GRILL

Type of cuisine: null

The Port Bar AND Grill has recently changed ownership and although located within the hotel is now managed by an independent company therefore AccorPlus dining discounts are no longer available.

Dinner

18:00 - 20:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PORT BAR AND GRILL

Photo non contractuelle / Strictly non binding

The bar area is great for the business travellers with its comfortable seating, double sided fireplace and huge plasma. Enjoy your meal while reading the papers, watching the latest news and sports or chatting to our friendly staff.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 224 m²

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 150 people

Find out more
Mercure Port of Echuca Meeting Room

Our guest reviews for
Mercure Port of Echuca

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

2,054 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

549 reviews

Overnight stay

TripAdvisor rating 4.0/5

SJ3199 Solo travel - 12/04/2019 TripAdvisor review

A very pleasant overnight stay in a spacious, well appointed room. Extremely friendly and efficient staff st reception and in the restaurant. The location was ideal - easy walking distance to the Port of Echuca and other attractions.

Hello SJ3199, Thank you for taking the time to tell us about your experience at the Mercure Port of Echuca. We are very lucky to be located where we are, it’s just a short walk to town and the port area. Very convenient location. We pride ourselves in the level of service we provide and I am thrilled to see that the service you received was pleasant. Kind Regards, Deborah

Average Stay

TripAdvisor rating 4.0/5

Max G Couples - 12/04/2019 TripAdvisor review

Our room badly in need of an update. Doors on cupboards falling off when opened and all fittings very dated. We did book last minute, so maybe not many rooms left. However was clean, good bed and hot shower. Great location, easy walk in to town

Hello Max G, Thank you for taking the time to leave us this review. We always welcome feedback from our guests. I have noted the room you stayed in to have the maintenance issues fixed. We are very lucky to be located where we are, it’s just a short walk to town and the port area. Very convenient location. Kind Regards, Deborah

Return to Natural Time!

TripAdvisor rating 4.0/5

Jeremy A Business - 10/04/2019 TripAdvisor review

A restful stop before a busy Sunday, with an early start aided by the extra hour. Outside sounds did not intrude. I admired the woman at the restaurant who was front of house, barmaid and waitress with no help except in the kitchen. Great service!

Hello Jeremy, We very much appreciate your comments regarding your stay at the Mercure Port of Echuca. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Deborah Assistant Manager

Great Motel and pleasant stay

Customer review rating 4.4/5

Bryan Business - 08/04/2019 AccorHotels certified review

Staying at the Port of Echuca is a pleasant experience and always find the staff pleasant and helpful with great facilities on site with restaurant and very convenient to the wharf district of Echuca with comfortable rooms with plenty of room to relax. Can not wait until the next stay in Echuca.

Dear Bryan W., We very much appreciate your comments regarding your stay at the Mercure Port of Echuca. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Deborah Assistant Manager

It was great

Customer review rating 4.4/5

Lisa G. Couples - 05/04/2019 AccorHotels certified review

It was pleasant and very relaxing

Dear Lisa G., We very much appreciate your comments regarding your stay at the Mercure Port of Echuca. We are sorry to hear that you did not enjoy the Breakfast provided on this visit. Thank you again for sharing your experience, and we hope your next visit will be pleasant in all areas. Sincerely, Deborah Assistant Manager

Hotel room was the best one I have had yet but no resturant that night

Customer review rating 4.4/5

Anonymous Business - 05/04/2019 AccorHotels certified review

I have stayed here a number of times and this time my room was the best yet. Large bath room and generous room, very clean and fresh. Only issue I had was no restaurant service that night as there was a private function, couldn't even get room service meal which was disappointing as it was one of the reasons I chose this hotel. As I booked the day before over the phone, it would have been nice to have been forewarned.

Dear Kristy H., We very much appreciate your comments regarding your stay at the Mercure Port of Echuca. In future we will notify guests before they arrive, so that this inconvenience does not happen again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Deborah Assistant Manager

Closed pool ruined holiday

Customer review rating 4.4/5

Anonymous Solo - 05/04/2019 AccorHotels certified review

Internally circulate

Dear Alan S., Thank you for taking the time to tell us about your experience at the Mercure Port of Echuca. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The young girl on Reception was a school girl on work experience, so she had never dealt with guests before, but I'm positive that Rachel (who was training the school girl) would have made you feel welcome as always. The Pool has now been fixed and cleaned, we are keeping a closer eye on this so that it does not happen in the future. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Deborah Assistant Manager

Mr

Customer review rating 4.4/5

Anonymous Couples - 03/04/2019 AccorHotels certified review

very pleasant

Dear Jonathan E., We very much appreciate your comments regarding your stay at the Mercure Port of Echuca. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We apologise that you did not like the Breakfast provided during your visit. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Deborah Assistant Manager
Customer review rating 4.4/5

Don E. Families - 02/04/2019 AccorHotels certified review

Water pressure is very poor. Condiments are all stored at floor level. Very annoying for anyone elderly.

Dear Don E., Thank you for taking the time to tell us about your experience at the Mercure Port of Echuca. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Deborah Assistant Manager

OK

Customer review rating 4.4/5

John Business - 01/04/2019 AccorHotels certified review

Room facing the Main road - Trucks all night, Silver member yet no water or welcome drink offerd.

Dear John G., Thank you for taking the time to tell us about your experience at the Mercure Port of Echuca. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We apologise that your water and complimentary drink were missed on arrival. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Deborah Assistant Manager

Lovely and clean

Customer review rating 4.4/5

Jess Families - 31/03/2019 AccorHotels certified review

We had a lovely stay. The room was massive and the bath was so relaxing after a long day of travel. We wanted to use the pool, but it was really awkward how it backs right onto the resturant. So everyone eating can just watch you! But great if you had kids that wanted to swim while you sit and have a coffee

Dear Jessica V., We very much appreciate your comments regarding your stay at the Mercure Port of Echuca. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Deborah Assistant Manager

We had a very nice stay again. Room was comfortable and clean

Customer review rating 4.4/5

Silke Families - 31/03/2019 AccorHotels certified review

My mother and I had a lovely stay , once again. As we did last year. Choosing to return for a second time. The room was clean and beds comfortable. The staff were lovely. The only downside to our stay, was the difficulty of getting into the room as my mother had a walker and had problems getting up the step into the room. A staff member was very helpful loaning us a ramp. Thank you.

Dear Silke T., We very much appreciate your comments regarding your stay at the Mercure Port of Echuca. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If you decide to stay with us again with your mother, at the time of booking, please let us know that a ground floor is required, so that we can book a downstairs room if available. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Deborah Assistant Manager

Do not stay in Rm 55

Customer review rating 4.4/5

Appalled! Solo - 31/03/2019 AccorHotels certified review

I’m a single mum of 2 kids, dog, cat and work full time. I’m busy and sometimes would just like some time to myself. I booked in for 2 nights from the 22/3 to 24/3. I was so looking forward to a sleep in. Watching tv, swimming, shopping, eating whatever I wanted when I wanted without having to share with anyone. Selfish I know. I also had work to do so I set my laptops up and I was set for a relaxing weekend and if I got some work done, bonus. If I didn’t, it didn’t matter. Do not stay here if you intend on having a sleep in. At least don’t bank on one in room 55. Turns out my room was stuck between the guest & housekeeping laundry and the housekeeping supply room. My room backs onto sheds & external mechanical/plumbing equipment to run air conditioners and the like for many of the rooms including the industrial laundry. It’s so noisy. When the upstairs room went to the toilet it sounded like a large wave gushing and hitting large rocks. The noise went right through my room. I booked the room from Booking.com and got a great price I thought. Now I know why it was so good, no one likes the room so they sell it cheap to get occupancy. I booked a standard room. What I got had a spa bath that looks like it came from the 1960s. It even had a bar! The room was outdated crying for a do over. It was so outdated that there was even instructions on how to get pay tv! When I called reception to say the instructions don’t work, the receptionist said that’s because the tvs had been upgraded over 3yrs ago! I’ve taken photos of every aspect of the room. You’ll see I was there to get a lot done! This weekend turned into a disaster! I couldn’t sleep because of all the noise from upstairs, the back of my room and because the room was smack in between the laundry and house keeping. The upstairs toilet and/or outside plumbing went all night and then the noise started very early in the morning from guests (sounding like running on the balcony) and housekeeping organising their cleaning run. There was absolutely no consideration for anyone else that was staying. I was checking out! I’d hardly had any sleep and if I had’ve stayed another night (that I had already paid for) my checkout was 10am so there was no chance of a sleep in. I needed sleep so I packed up and checked out a day early. I went to reception to check out. There was the receptionist (who checked me in the day before), another lady behind the desk and 2 housekeeping staff. I said I’m here to check out. The same lady who checked me in (I think her name was Rachel) said okay and I gave her my room number. She couldn’t find the paperwork and I said that’s because I’m checking out a day early. She said ok, took my key card and that was it. I heard the housekeeping staff mutter under her breath oh no but that was it. No one wanted to know why I was leaving because they already knew. I was sleep deprived from having stayed in room 55. Turned out to be an expensive night in a crappy hotel room. Appalling customer service. They should be ashamed of their work ethics! I would never hire you.

Dear Vmm M., Thank you for taking the time to tell us about your experience at the Mercure Port of Echuca. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Deborah Assistant Manager
Customer review rating 4.4/5

P T. Business - 31/03/2019 AccorHotels certified review

Satisfactory

Dear Philip t., We very much appreciate your comments regarding your stay at the Mercure Port of Echuca. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Deborah Assistant Manager

Miss Sue D.

Customer review rating 4.4/5

Sue D. Families - 31/03/2019 AccorHotels certified review

The hotel was situated close to the heart of the port. The room was ideal for us, as I stayed with my sister and niece. The girl at reception was so helpful both when we arrived and departed as well as when I booked over the phone.

Dear Sue D., We very much appreciate your comments regarding your stay at the Mercure Port of Echuca. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Deborah Assistant Manager

Mrs

Customer review rating 4.4/5

Julie Couples - 31/03/2019 AccorHotels certified review

very good. Room very clean

Dear Peter & Julie H., We very much appreciate your comments regarding your stay at the Mercure Port of Echuca. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Deborah Assistant Manager

Sunday Night in Echuca

TripAdvisor rating 4.0/5

Pam V Business - 10/03/2019 TripAdvisor review

Made to feel welcome on arrival. Room was very spacious and the air conditioning was turned on. Lovely and cool which was nice after the heat outside. Unfortunately the restaurant was not available on a Sunday night.

Hi Pam V, Thank you for taking the time to leave us this review. We always welcome feedback from our guests. We try to accommodate the guests before arrival regarding the A/C being turned on, so that you can relax and enjoy your stay as soon as you walk into your room from the heat outside. The restaurant is closed Sundays and public holidays. Kind Regards, Deborah

End of Summer break

TripAdvisor rating 4.0/5

johncdance Couples - 19/02/2019 TripAdvisor review

We had business in the area and combined this with a short break. We chose the Mercure as we could use some points and we had visited previously. Check in was efficient and welcoming and we were allocated a re-furbished room in excellent condition. We dined in the first night and were pleasantly surprised by both the quality of the meal and the price. Excellent value and very friendly and good service. Overall we enjoyed the visit and will return.

Hi johncdance, Thank you for taking the time to write us a review on your recent stay with us. We are delighted that you enjoyed your stay with us and found the food pleasant as we take great pride in all areas of service given to guests. We look forward to you staying with us again. Kind Regards Deborah

Boiling Echuca

Customer review rating 4.4/5

Pg@l Couples - 08/02/2019 AccorHotels certified review

The stay was whilst Echuca experienced 43 deg temperatures. A cool bedroom was nice to retreat too in the afternoon, the AC coped well, but warm bathroom and pool water, nicer breakfasts as restaurant is "independant" made for a pleasant stay.

Mercure Port of Echuca is the perfect getaway spot!

Customer review rating 4.4/5

Bob Couples - 04/02/2019 AccorHotels certified review

We had a great time spending two days with just one overnight stop at Mercure Port of Echuca. The hotel is on the main drag, walking distance to all attractions is perfect. We did some shopping at one or two of the upmarket fashion stores and window shopped all the others. The bar/bistro area at the hotel is perfect for indoor or outdoor dining with views over the pool, how good is that. Our room was upstairs looking out over the highway but all those trucks went past without bothering us in the least. Our bed was so comfortable it was hard to leave.

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