Hotel - Mercure Clermont Ferrand Centre Jaude Hotel
Mercure Hotel Mercure Hotel

Mercure Clermont Ferrand Centre Jaude Hotel

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4.5/5 775 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 17  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-12:00
    • Opening hours : Week-end 06:30-12:00

Business services

  • 3 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

Enjoy our quiet and spacious non-smoking rooms, with bedding especially designed for taller people. Choose our Privilege Rooms for even more comfort and services.

  • 125 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating Based on 3,780 reviews

Our guest reviews for Mercure Clermont Ferrand Centre Jaude Hotel

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 775 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
Sami E. A. Business - 12/06/2018
« Perfect »

Great staff, great service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr El Ashram, We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillaume BRUN Manager Hôtel Mercure Clermont-Ferrand Centre Jaude

AccorHotels certified review
Florentin O. Business - 02/06/2018
« Best hotel in Clermont »

Always a pleasure to stay at this hotel. Location is perfect, hotel is perfect, staff is perfect!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Odenwald, We very much appreciate your comments regarding your stay at our hotel and we thank you for your loyalty. Welcoming you is always a pleasure for us. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillaume BRUN Manager Hôtel Mercure Clermont-Ferrand Centre Jaude

AccorHotels certified review
Harold A. M. Business - 30/05/2018
« Very Nice Hotel »

Hotel is very clean and well appointed. The staff is helpful and accommodating. I will be back!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillaume BRUN Manager Hôtel Mercure Clermont-Ferrand Centre Jaude

AccorHotels certified review
Anonymous Business - 25/05/2018
« out of this world »

feels like home away from home

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Horak, Once again, we very much appreciate your comments regarding your stay at the Hôtel Mercure Clermont-Ferrand Centre Jaude and we very much appreciate to see you another time. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cordialement, Guillaume BRUN Directeur Hôtel Mercure Clermont-Ferrand Centre Jaude

TripAdvisor review
Couples - 20/05/2018
« Very good hotel in centre of town »

We stay here often and even have our preferred room. The standard rooms are well appointed and the large bed is very comfortable, and always spotlessly clean. The car park is convenient and, for the centre of a city, reasonably priced at 10€ for 24 hours.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Y4371VHianc, First of all, thank you so much for your kind comments about your different stays spent with us. I am delighted to see that you enjoyed all the aspects of your stay with us and especially our location, right in the center of our beautiful city. My team and I will be very proud to welcome you again for your next visit. Kind regards, Guillaume BRUN, Manager

AccorHotels certified review
Barbara Couples - 30/04/2018
« Convenient, comfortable and good quality/price ratio »

Our second visit and we would come back again. Initial reception very friendly and helpful. Room was a sensible temperature on arrival. and bathroom was a good size. Excellent choice at breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms W., We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillaume BRUN Manager Hôtel Mercure Clermont-Ferrand Centre Jaude

AccorHotels certified review
Tb Business - 28/04/2018
« Among the best hotels I stayed at »

Living in hotels for work - experienced dozens of them. This one ranks in the very top. - Super pleasant staff, that is happy to help does an effort to make you feel welcome / known (e.g. calling you by your name, etc.) - Great room experience, with nice amenities and a good comfort overall (e.g. desk/chairs are comfy enough to actually work on them, nice fitness area, etc.) - Amazing breakfast, with quality food for all tastes and nice room service options Only improvements I can suggest are: get better fried eggs for breakfast (i), allow guests to get warm menu items in their in-room breakfast (ii), expand the room service menu with more meat-free options (iii).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., We very much appreciate your wonderful comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Be assured that we are working on improving our room service card to satisfy you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous ones. Sincerely, Guillaume BRUN Manager Hôtel Mercure Clermont-Ferrand Centre Jaude

AccorHotels certified review
Pedro R. Business - 25/04/2018
« MD »

nice cozy hotel, clean. personal very helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr r., We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillaume BRUN Manager Hôtel Mercure Clermont-Ferrand Centre Jaude

AccorHotels certified review
Anonymous Business - 22/04/2018
« Very good »

Accommodating personal, helpful and professional.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Clermont-Ferrand Centre Jaude. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We regretfully note, however, that you are not satified with the Club Accorhotels. Would you be able to take the time to tell us what we could have done to improve your stay? Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cordialement, Guillaume BRUN Directeur Hôtel Mercure Clermont-Ferrand Centre Jaude

AccorHotels certified review
Anonymous Business - 21/04/2018
« out of this world »

great staff great central location great breakfast great rooms (perfect bed)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., We very much appreciate your last comments regarding your stay at the Hôtel Mercure Clermont-Ferrand Centre Jaude. We are really sorry to hear that we will not see you anymore and we hope to have the pleasure to welcome you during your next tourist stays in Clermont-Ferrand. We thank you for your loyalty and know that welcoming you has always been a real pleasure for the entire team. Sincerely, Guillaume BRUN Directeur Hôtel Mercure Clermont-Ferrand Centre Jaude

AccorHotels certified review
Ginkgo Business - 20/04/2018
« standard experience in a 4 stars Hotel »

Nice hotel, nice room, nice reception... but I cannot say what makes the difference with another 4 stars hotel. For example regarding the breakfast : - I would have appreciated an organic breakfast but it was in fact limited to a few products. - I was looking for a Teapot and I could not find it. - Regarding the Jam, I prefer to discover a new one, not the same I can buy in the supermarket Those are small details that can make the hotel so unique.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr A., Thank you for taking the time to tell us about your experience at Hotel Mercure Clermont-Ferrand Centre Jaude.. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Hotel Mercure Clermont-Ferrand Centre Jaude, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. However, we are amazed at your return on our jams because we buy from a local producer, as for a large number of products that we offer. Sustainable development is a cause that is important to us and in which we invest. We are aware that, because of our location in the city center and Clermont-Ferrand being a student city, your sleep can be disturbed by noise. During a future stay, do not hesitate to tell us your preferences because we have quiet rooms. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cordialement, Guillaume BRUN Directeur Hôtel Mercure Clermont-Ferrand Centre Jaude

AccorHotels certified review
Anonymous Families - 10/04/2018

Comfortable

AccorHotels certified review
Tom P. Business - 03/04/2018
« I feel at home when I stay at the Mercure in Clermont-Ferrand »

Although my stay was for business and I had limited time at the hotel, the time that I was at the hotel was great. The location of this hotel to the center city is extremely convenient. The amenities that the hotel has to offer are very good as well such as the bar area, the breakfast area/choices and the fitness center.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Povanda, We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillaume BRUN Manager Hôtel Mercure Clermont-Ferrand Centre Jaude

AccorHotels certified review
Arnaud Business - 28/03/2018
« Excellent customer experience and the best mercure I stayed in! »

Friendly staff, efficient, great decor, ideally situated in the centre of Clermont Ferrand. Friendly bar as well.

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur Lagarde, Nous vous remercions pour votre appréciation suite à votre séjour dans notre établissement. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de les partager avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Au plaisir de vous accueillir de nouveau, Cordialement, Guillaume BRUN Directeur Hôtel Mercure Clermont-Ferrand Centre Jaude

AccorHotels certified review
Anonymous Business - 16/03/2018
« extremely satisfied »

extremely satisfied

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr H., wir bedanken uns nochmal vielmals für Ihre Anmerkungen. Wir freuen uns jedesmal aufs Neue für Ihre netten Worte. Es ist uns eine grosse Ehre Sie bei uns begrüssen zu dürfen und bedanken uns herzlich für Ihre Kundentreue. Mit herzlichen Grüßen, Guillaume BRUN Directeur Hôtel Mercure Clermont-Ferrand Centre Jaude

AccorHotels certified review
M Business - 06/03/2018
« good customer service, comfy room - last minute upgrade appreciated. late checking facilitated. good Bkfast. »

good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MATHILDE RACETTE, We very much appreciate your comments regarding your stay at the Hôtel Mercure Clermont-Ferrand Centre Jaude. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are very sorry to read that our staff has been unkind and we offer our sincerest apologies. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cordialement, Guillaume BRUN Directeur Hôtel Mercure Clermont-Ferrand Centre Jaude

AccorHotels certified review
Teresa O. Solo - 13/02/2018
« wonderful staff »

Loved this hotel , the staff, the comfort, the location- excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms O'Grady-Peyton, We very much appreciate your comments regarding your stay at the Hôtel Mercure Clermont-Ferrand Centre Jaude. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cordialement, Guillaume BRUN Directeur Hôtel Mercure Clermont-Ferrand Centre Jaude

TripAdvisor review
255sydneyn Business - 12/02/2018
« Always a nice stay here. »

Been here many times, and always liked the place. Central, nice rooms, good bathroom and nice staff as well. It's one of the few newer hotels in Clermont-Ferrand, which makes it stand out from the rest.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 255sydneyn, I very much appreciate your comments regarding your various stays at the Mercure Clermont Ferrand. I am pleased you enjoyed the location and staff and thank you for the 5 stars! I am sure we will have the pleasure of welcoming you back again soon. Kind regards, Guillaume Brun, Manager

AccorHotels certified review
Anonymous Business - 09/02/2018
« exceeding »

out of this world for many weeks now i am getting my favorite room ...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Horak, A big thank you for your appreciation as well as for your loyalty. Welcoming you is always a joy. With the pleasure to meet you again, Sincerely, Guillaume BRUN Manager Hôtel Mercure Clermont-Ferrand Centre Jaude

AccorHotels certified review
Eden S. Business - 23/01/2018
« I am extremely happy about my stay at the Mercure, everybody was so nice and helpful. »

I had a great experience. My room was very comfortable, and the maids did a fantastic job. I also enjoyed the breakfast, and everyone who worked at the hotel. Everyone always had a smile on their face, and were all very helpful. I will definitely continue to stay here when traveling to France.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Sutton, We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillaume BRUN Manager Hôtel Mercure Clermont-Ferrand Centre Jaude

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