Hotel - Mercure Clermont Ferrand Centre Jaude Hotel
Mercure Hotel Mercure Hotel

Mercure Clermont Ferrand Centre Jaude Hotel

4.5/5 835 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 109.00 EUR Non member rate
From 103.55 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-12:00
    • Opening hours : Week-end 06:30-12:00

Business services

  • 3 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Enjoy our quiet and spacious non-smoking rooms, with bedding especially designed for taller people. Choose our Privilege Rooms for even more comfort and services.

  • 125 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Radio in room
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating 4,193 reviews

Our guest reviews for Mercure Clermont Ferrand Centre Jaude Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 835 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Stuart Couples - 08/10/2018 AccorHotels certified review
« Great place for a Pitt stop. »

Great to return, hotel is clean and very central, staff friendly and room comfy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G., We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillaume BRUN Manager Hôtel Mercure Clermont-Ferrand Centre Jaude

James B. Couples - 08/10/2018 AccorHotels certified review
« Comfortable »

Really crowded city center. Good WiFi. Nice breakfast. Comfy bed. Parking lot confusion of lots A and B, each having A and B rows.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr b., We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillaume BRUN Manager Hôtel Mercure Clermont-Ferrand Centre Jaude

Nick D. Couples - 03/10/2018 AccorHotels certified review
« Comfortable and welcoming »

Excellent location, yet quiet. Very comfortable room and, more importantly, bed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr D., We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillaume BRUN Manager Hôtel Mercure Clermont-Ferrand Centre Jaude

Business - 01/10/2018 TripAdvisor review
« Good hotel in the heart of Clermont-Ferrand »

The Hotel is located in new building on the Place de Jaude. This is center of Clermont-Ferrand. Breakfast is very good. Rooms are comfortable. I had a room in the corner with beatiful view for Palce de Jaude, Cathedral and Volcano.

Noreen &. M. B. Couples - 27/09/2018 AccorHotels certified review
« A superb stay at a superb hotel! »

A beautiful hotel on fabulous Place Jaude, wonderful service from all staff members. A magnificent breakfast buffet!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillaume BRUN Manager Hôtel Mercure Clermont-Ferrand Centre Jaude

Len O. Business - 25/09/2018 AccorHotels certified review
« Staff makes a difference »

The staff made our stay a good one. I was there for work and my wife to tour. Your staff helped both of us greatly. My wife also noted that your breakfast was the best hotel breakfast that we had on our trip across Europe.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Olitjar, We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillaume BRUN Manager Hôtel Mercure Clermont-Ferrand Centre Jaude

Anonymous Business - 17/09/2018 AccorHotels certified review
« all ok »

I had a little quality issue when arriving, but the housekeeping surprised me with overperforming in their reaction, great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr N., We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillaume BRUN Manager Hôtel Mercure Clermont-Ferrand Centre Jaude

Anonymous Couples - 17/09/2018 AccorHotels certified review

Very pleasant, helpful staff, good location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs G., We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillaume BRUN Manager Hôtel Mercure Clermont-Ferrand Centre Jaude

Javier Business - 17/09/2018 AccorHotels certified review
« Perfect hotel forbusiness purposes »

Quiet room in Clermont-Ferrand downtown

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr D., We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillaume BRUN Manager Hôtel Mercure Clermont-Ferrand Centre Jaude

Philippe B. Business - 12/09/2018 AccorHotels certified review
« Pain free »

Reception staff always professional & welcoming

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We read that the price / quality ratio for breakfast did not give you satisfaction. Could you tell us what we could improve ? Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillaume BRUN Manager Hôtel Mercure Clermont-Ferrand Centre Jaude

Anne W. Families - 11/09/2018 AccorHotels certified review
« My first visit »

My first visit to the Mercure hotel was a wonderful experience. I was visited by my niece who is studying in the town and I hope to visit her a few times over the next few years . I intend to stay at The Mercure again for my future stays .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. w., We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sorry to read that upon your arrival and departure you have not received all the attention you have been expecting and we offer our sincerest apologies. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillaume BRUN Manager Hôtel Mercure Clermont-Ferrand Centre Jaude

Mr M. D. Families - 10/09/2018 AccorHotels certified review
« Mr Miles D.. »

It was all good, lovely attentive Staff. However as a previous guest and club Accor member, I was a bit put out that I wasn't in a privilege room, whilst my Sister, just joined and first stay was. Also a bit concerned and confused as to 2 30 Euro charges, Bar?? Never had a bill at the Bar and didn't go for the breakfast option. In short I paid far more than I agreed when I booked on the website, so quite upset actually. Still it was fun visiting my daughter. Kind regards. Miles D..

Daniel W. Business - 03/09/2018 AccorHotels certified review
« Perfect like always. »

Always feel welcome. Cleaniness very good. People at reception very welcoming.

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr W., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Hôtel Mercure Clermont-Ferrand Centre Jaude. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Cordialement, Guillaume BRUN Directeur Hôtel Mercure Clermont-Ferrand Centre Jaude

Anonymous Families - 01/09/2018 AccorHotels certified review

Excellente

Our hotel has responded to the review
Our hotel has responded to the review

Madame L., Nous vous remercions pour votre appréciation suite à votre séjour dans notre établissement ainsi que pour votre fidélité. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de les partager avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Au plaisir de vous accueillir de nouveau, Cordialement, Guillaume BRUN Directeur Hôtel Mercure Clermont-Ferrand Centre Jaude

Chris Families - 26/08/2018 AccorHotels certified review
« Satisfactory »

Stay was satisfactory. Customer service and welcome was first class. Only disappointment was the bathroom - impossible to shower without the whole room becoming wet!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr W., We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sorry to read that you had a problem with the shower. We sincerely apologize for this inconvenience and look forward to seeing you again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillaume BRUN Manager Hôtel Mercure Clermont-Ferrand Centre Jaude

Babak Families - 13/08/2018 AccorHotels certified review
« Outstanding hotel and staff »

Very much enjoyed our stay. Nice and clean hotel and very friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Askari, We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillaume BRUN Manager Hôtel Mercure Clermont-Ferrand Centre Jaude

J. Friends - 13/08/2018 AccorHotels certified review
« Cafe-au-lait for breakfast? Bizarre? »

The hotel was good. But do French people no longer have café au lait for breakfast? On both mornings of our stay it was difficult to get sufficient warm milk to make a proper traditional café au lait for breakfast. The staff brought milk but in little pots which were not enough. Can there be simple jugs of warm milk available? In 50 years of travelling in France, this was the first time I've experienced difficulty getting a simple grand café au lait.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr J., Thank you for taking the time to tell us about your experience at the Mercure Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cordialement, Guillaume BRUN Directeur Hôtel Mercure Clermont-Ferrand Centre Jaude

Steve Solo - 12/08/2018 AccorHotels certified review
« Very good stay. Shame about the parking though. »

As usual all was very good. Not welcomed as an ACCOR member but that’s a minor issue. Car parking is quite hard to find and to be honest,..... inconvenient...but it is a total wn centre and parking is a premium. Good breakfast...excellent English speaking staff Had another good nights sleep

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr D., Thank you for taking the time to tell us about your experience at the Mercure Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cordialement, Guillaume BRUN Directeur Hôtel Mercure Clermont-Ferrand Centre Jaude

James S. Couples - 12/08/2018 AccorHotels certified review
« Mr Jim S. »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Clermont-Ferrand Centre Jaude. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cordialement, Guillaume BRUN Directeur Hôtel Mercure Clermont-Ferrand Centre Jaude

Anonymous Business - 09/08/2018 AccorHotels certified review
« Excellent and friendly staff »

Awesome

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However we are sincerely sorry and surprised that you have not found our breakfast as well as our menu enough provided for vegetarian people. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillaume BRUN Manager Hôtel Mercure Clermont-Ferrand Centre Jaude

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