Aparthotel Adagio São Bernardo Do Campo 4 stars

TripAdvisor rating 4.5/5 31 reviews
Aparthotel Adagio São Bernardo Do Campo
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+ 16 Services
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Room 1

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Hotel extras

  • Delicious breakfast served from 6am to 10am.

  • Opposite the Metrópole shopping center and 20 minutes from the São Paulo Expo center.

  • Near exit 18 on the Rodovia Anchieta highway.

  • We are pet friendly! 1 small pet (weighing up to 33 lbs) is allowed in the apartment.

  • Advantage 5

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Fitness centre
Business services
  • 2 meeting room(s)
  • Self service business centre

Hotel location

Aparthotel Adagio São Bernardo Do Campo

Praca Samuel Sabatini
222
Paço Municipal
09750900
são bernardo do campo
brazil

Tel: +551143809100

Fax: (+55)1143809100

Contact email

Check-in from 12h00

Check out up to 12h00

  • Rodoviária São Bernardo do Campo :  

  • By plane

    GUARULHOS At 44km / 27 miles

GPS :-23.69288, -46.551874

Our accommodations

Suite

  • Max. number of persons: 4
  • Area: A partir de 38
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Suite

  • Max. number of persons: 4
  • Area: A partir de 38
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Studio

  • Max. number of persons: 2
  • Area: A partir de 27
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Studio

  • Max. number of persons: 2
  • Area: A partir de 27
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

STUDIO TWIN

  • Max. number of persons: 2
  • Area: A partir de 27

Executive Studio - Adapted

  • Max. number of persons: 2
  • Area: A partir de 30
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

Ibis Kitchen.

Type of cuisine: Regional

Photo non contractuelle / Strictly non binding

Lunch and dinner are served in the ibis hotel next to the Aparthotel Adagio. We also have a 24-hour bar with Happy Hour every Thursday from 7pm and feijoada with live samba on Saturdays!

Bar 24hs.

Photo non contractuelle / Strictly non binding

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 4

  • Maximum capacity: 8 people

Find out more

Our guest reviews for
Aparthotel Adagio São Bernardo Do Campo

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

992 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

31 reviews

Great hotel I will definitely come back to!

Customer review rating 4.5/5

Laura M. Business - 02/08/2019 AccorHotels review

The hotel is very clean, the rooms are furnished very much to my taste (modern minimalist) and the staff goes out of their way to please and help you.

Hello laura, Thank you for your review. Your feedback is very important for improving our services. We were very happy with your comments and will share it with the entire team. We look forward to your next hosting. Sincerely, Caroline Affonso Marcolino Guest Experience Supervisor

Great place to stay in Sao Bernardo do Campo.

Customer review rating 4.5/5

Anna Families - 30/07/2019 AccorHotels review

Friendly staff, relaxed atmosphere and the spaces kept spotlessly clean. However, the breakfast could be better. The fresh coffee and hot milk are left to go cold as is the scrambled egg. Everything else is OK.

Anna, good night. Thank you so much for your review. It is very important for the improvement in our services. We are at your disposal for questions and suggestions for improvements. We hope to see you again in the next hosting opportunity. Sincerely, Caroline Affonso Marcolino Guest Experience Supervisor

Platinum members are lied to in order to be denied upgrades.

Customer review rating 4.5/5

Andre G. Business - 25/07/2019 AccorHotels review

Extremely disappointed.

Olá André, boa noite. Obrigada pela sua avaliação. Sua opinião é muito importante para o aprimoramento em nossos serviços. Pedimos sinceras desculpas se deixamos de atingir sua satisfação. De 42 vezes que o Sr esteve conosco conseguimos honrar 31 vezes com o upgrade, sendo bem mais da metade. São algumas ocasiões que interferem em nossa disponibilidade que podem ter ocasionado a falta de seu upgrade. Estaremos reestruturando a área, seria uma honra recebê-lo e conversar com o Sr. pessoalmente. Caso não seja possível, eu lhe agradeço pelo tempo em que esteve em nossa unidade. Ficamos a sua disposição sempre. Cordialmente, Caroline Affonso Marcolino Supervisora de Guest Experience

Very smooth operation.

Customer review rating 4.5/5

Anastasiya Business - 25/07/2019 AccorHotels review

Great check in and check out experience. I liked the improvements in the process, it was quick and easy. Only suggestion is to offer the nota fiscal on the spot instead of waiting for it via email.

Hello good afternoon. It was a pleasure to welcome you here. Thank you so much for your comments. Your feedback is very important for improving our services. The invoice is issued by the city hall and for this reason it goes by email within 7 business days. We are waiting for you in a next opportunity. Sincerely, Caroline Affonso Marcolino Guest Experience Supervisor

Globally correct

Customer review rating 4.5/5

C. Business - 23/07/2019 AccorHotels review

The room was quite comfortable and very clean. Room cleaning and reset up every day was done Ok. Quality of bed quite good. Metal drum as a night table is original ... but we play music everytime we want to pick up our watch or telephone . Maybe some sort of a cloth to soften the shocks could be helpful. Difficult and even impossible for one of them to lock the sliding windows. Quite noisy at night. Double screen windows would improve a lot. The bathroom tap was coming very lose. Some difficulty to get hot water in the morning on the bathroom sink. Quite surprising that despite booking at the same time from our local company, my fare was 200 R$ higher per night than the one for my colleague !!

Dear Christian Thank you so much for your evaluation, it is extremely important for the improvement of our services. Your comments will be forwarded to the responsible sectors so that together we can seek continuous improvement in our services. Regarding the tariffs, they are fluctuating and change according to occupancy and availability, if the reservation was made at different times this variation may occur. We are completely available for questions and suggestions for improvements and look forward to seeing you on a next visit to the city. Sincerely, Caroline Affonso Marcolino Guest Experience Supervisor

Good, but could be improved with very little.

Customer review rating 4.5/5

Gaston F. Business - 15/07/2019 AccorHotels review

No glasses and no kitchen towel in the kitchenette. During my stay, the bathroom sink was not cleaned every day. Breakfast is awesome. However, dirty tables should be cleaned faster during rush hours, so as to avoid any delay for the upcoming guests.

Hello, good Morning. Thank you for your evaluation, it is very important for the improvement of our services. We regret the lack of achievement in your expectations. We will work with the responsible sectors to improve on the indicators that you have pointed out. We always stay at disposal. Sincerely Caroline Affonso Marcolino Guest Experience Supervisor

Quiet rooms and very clean

Customer review rating 4.5/5

Martin Z. Business - 04/07/2019 AccorHotels review

Service at reception was very friendly and competent. It was my second stay and next time I'll come again. The location close to the mall is excellent. Only parking or too many Taxis in the morning can be a little bit better organized - there is enough place in front of the Hotel.

Hello, Martin. Thank you very much for your feedback, it is extremely important for the improvement of our services. The parking and taxi drivers have a space pre-determined by the hotel and the condominium, I will reinforce with them the importance of organizing themselves within their spaces. We remain at your disposal for questions or suggestions for improvements. Sincerely Caroline Affonso Marcolino Supervisora de Guest Experience

Very pleasant stay

Customer review rating 4.5/5

Christopher K. Business - 30/06/2019 AccorHotels review

Lovely room, breakfast excellent, staff helpful and friendly

Good afternoon. Thank you very much for the evaluation, it is very important for the improvement of our services. We remain at your disposal for any questions or suggestions for improvements. Sincerely Caroline Affonso Marcolino Guest Experience Supervisor

Fine, but with one major problem

Customer review rating 4.5/5

Anonymous Couples - 26/06/2019 AccorHotels review

We returned to our room one night and both of our keys wouldn't open the door. I had to go downstairs to reception 3 times before the issue was finally resolved. Maintenance had to come twice: the first time, he did something with the computer and then showed me how the key was working. After he left, I realized that now the door didn't lock at all, so he had to be called up again. This time he replaced something in the box. We were not able to use our room for 45 minutes that night. It was not a pleasant experience since we had left the hotel at 5 am and were now ready to sleep.

Hello, good afternoon Joyce. Thank you for your feedback. I will pass on all your comments to those responsible so that together we can act on these points. We hope to see you soon and introduce you to the improvements. Sincerely

Just ok!

Customer review rating 4.5/5

Anonymous Business - 22/06/2019 AccorHotels review

Little bit disappointed with laundry service.

Cassiano, good afternoon. We would like to better understand what happened to the laundry so we can look for improvements. My email is: h9… I am at your complete disposal. Sincerely, Caroline Affonso Marcolino Supervisora de Guest Experience

A great friendly place to stay in São Bernardo but the breakfast and gym just need a little attention.

Customer review rating 4.5/5

Rsb Business - 20/06/2019 AccorHotels review

Generally a very good place to stay in São Bernardo. The friendly staff were attentive and made my stay there a comfortable one. I valued the effort of the support staff who kept the rooms and public spaces exceptionally clean and tidy. However, in the case of the breakfast, although the basic food ingredients are good they sometimes the hot food is allowed to go cold in the serving dishes. In the case of the gym area, the power supply plug to one of the tread mills is in a dangerous unsafe condition causing arcing and occasional loss of power to the mill. Resolving all these problems would certainly improve the experience of staying in the Adagio São Bernardo.

Hello good day. Thank you very much for your feedback, it is very important for the continuous improvement of our services. We had a problem with the cabling that keeps the temperature of the food on the buffet, so this problem was solved. About the academy, I will ask immediately for my maintenance to verify what happened. Thank you again, cordially. Caroline Affonso Marcolino Guest Experience Supervisor

Good experience, good room.

Customer review rating 4.5/5

Facundo A. Business - 03/06/2019 AccorHotels review

I want to congrats all the personal, Ibis and Adagio. Specially congrats to Adagio restaurant personal.

Dear Facundo, Good morning! Your opinion is very important to improve our services. Thank you so much for taking the time to evaluate us. We will enthusiastically review your evaluation team. We hope to see you soon. A great week. Sincerely Caroline Affonso Marcolino Guest Experience Supervisor

Good overall.

Customer review rating 4.5/5

Sand Business - 28/05/2019 AccorHotels review

Nice clean hotel and friendly staff. Breakfast was rather disappointing. Coffee maker was often not working. Tables were not cleaned as guests left so it was hard to find a table.

Sand, good night. Your opinion is very important to enhance our services. Thank you that you have to evaluate. I noticed that the coffee left something to be desired, report your claim the leadership of the Department, I apologize on behalf of the team, we will work to your best satisfaction. We hope to see you soon. Cordially Mayara Paes da Rosa Host Guest Experience

Very nice rooms, but breakfast needs some work

Customer review rating 4.5/5

Nancy Business - 28/05/2019 AccorHotels review

I stayed here for 4 weeks. The room was very nice. It was spacious, and I really liked the kitchenette and balcony. Internet connection was very good. The only thing that I think needed work was the breakfast experience. On busy days, the tables were not cleared and re-set in a timely manner, so I often found myself looking for clean plates, glasses, and utensils, or taking them from other tables. The attendants in the breakfast area were struggling to keep up with putting new place settings on the tables. In other hotels with breakfast buffets (including other Accor hotels I've stayed at), the plates, utensils, cups, and glasses are typically kept in stacks by the food and drinks, so the guests can take what they need when they get their food and drinks. It is much more convenient. In addition, the eggs were cold almost every morning during my first week there, so I just gave up on them afterward and stuck to fruit instead. It seemed that induction cooktops under the food were never turned on. Also, the coffee machine was frequently out of hot milk. Other than this, my stay was enjoyable, and the people working at the hotel were all wonderful.

Nancy, good night. The your opinion is very important to enhance our services. Thank you that you have to evaluate and choose our hotel. I noticed that the coffee left something to be desired at various points, report your claim the leadership of the Department, I apologize on behalf of the team, we will work to your best satisfaction. Put myself the willingness to talk in person on your next stay. We hope to see you soon and so we present you the improvements. Cordially Mayara Paes da Rosa Host Guest Experience

I really like the hotel

Customer review rating 4.5/5

Vanessa Business - 27/05/2019 AccorHotels review

The gym was really good

Vanessa, Good morning, Your opinion is very important to improve our services. Thank you so much for taking the time to evaluate us. We will review your team with enthusiasm. We hope to see you soon. A great week. Sincerely Caroline Affonso Marcolino Guest Experience Supervisor

Great!

Customer review rating 4.5/5

Chidi Business - 26/05/2019 AccorHotels review

Kya and Ingra were very helpful

Chidi Okechukwu, good evening. Your opinion is very important to improve our services. Thank you for choosing us and choosing our hotel. I noticed that the meals left to be desired, I will report your complaint to the department heads, I apologize on behalf of the team, we will work for your best satisfaction in both quality and agility. We hope to see you soon and we will introduce you to the improvements. Sincerely Mayara Paes da Rosa Host Guest Experience

Great friendly place to base yourself in São Bernardo but the breakfast and gym facilities need some attention

Customer review rating 4.5/5

Robert Business - 18/05/2019 AccorHotels review

Generally a very good place to stay in São Bernardo. The friendly staff were attentive and made my stay there a comfortable one. I valued the effort of the support staff who kept the rooms and public spaces exceptionally clean and tidy. However, three aspects spoiled my stay: the poor quality of the breakfast, bad condition of the gym and poor maintenance of the guest elevator. All of these really need some serious improvement. In the case of the breakfast, although the basic food ingredients are good they are spoiled by not keeping them well. For example, the scrambled egg, porridge, sausage, etc. are placed in open hot server dishes directly under a cold air-conditioning system which blows cold air directly onto the food. The result is a disgusting mess of congealed semi warm food that is inedible. The staff don't seem to notice this problem and the food is left to fester like this for most of the morning. The solution would be to use covered hot servers which would help protect the food and keep it in an edible condition for longer. This would also help the environment by not wasting energy trying to keep food hot in open servers being cooled by the breeze from the air conditioning unit. In the case of the gym area, dirty towels are left to pile up for days before being removed and fresh ones supplied. The water cooler is often left empty and there are hardly ever any plastic cups in the dispenser. The power supply plug to one of the tread mills is in a dangerous unsafe condition causing arcing and occasional loss of power to the mill. All this can be resolved simply by carrying out a daily inspection and maintenance of the gym area. Finally, the one of the main guest elevators in the building has been out of action since the beginning of the year. This means that there is often a lengthy wait time for the remaining operational elevator to arrive. Why is it taking so long to resolve this problem? Resolving all this problems would certainly improve the experience of staying in the Adagio São Bernardo.

Good accomodation in Sao Paulo

Customer review rating 4.5/5

Anonymous Business - 17/05/2019 AccorHotels review

The hotel is pretty new and the hotel rooms are nice, spacious and modern. Only the breakfast was not so good. Many items were empty and not directly refilled like scrabbled eggs, orange juice etc.. Also the service was too slow. Sometimes all tables were still full with used cutlery and one had to select the clean items to start your own breakfast.

Nice hotel poorly run

Customer review rating 4.5/5

David Business - 11/05/2019 AccorHotels review

Elevator was in maintenance for a full week. I suspect it has been that way for longer than that Fitness center thread mills need maintenance. Strange noises, sometimes get disconnected. there are no towels There were no glasses in the room . Requested by phone, never delivered. Tried to talk to the manager, who was not there. Related problem to the reception who didn’t bother to even ask my room number and had no reaction when I said that I would buy the glasses myself, which I had to do

Great place to stay for business

TripAdvisor rating 4.5/5

R B Business - 28/04/2019 TripAdvisor review

Friendly atmosphere and the staff are very helpful. But a few problems spoil the experience: one lift has been out of commission for two months (it was working for a few days but quickly broke down again), TV channels not working properly.

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