SO/ Auckland 5 stars

Customer review rating (ALL Rating) 4.3/5 2,477 reviews

Best price
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Corner of Customs St E& Gore St, Auckland Central, 1010 AUCKLAND, New Zealand

Description

Hotel extras

  • Home to social butterflies, HI-SO is Auckland's hippest rooftop bar

  • Club Signature lounge is exclusive to SO Club and Suite guests.

  • Choice of elements-inspired room design; Liquid, Vapour or Solid.

  • SO/ SPA.

  • ALLSAFE accredited.

Our accommodation(s)

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Hotel location

SO/ Auckland

Corner of Customs St E& Gore St, Auckland Central
1010 AUCKLAND
New Zealand

GPS:-36.845421, 174.768507

Telephone
Fax +64 9 379 1861

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,477 reviews

TripAdvisor Rating  4.0/5  302 reviews

Weekend break

TripAdvisor rating 5.0/5

GregoryDB24 Families - TripAdvisor review

Had an amazing weekend with my daughters, the service was amazing, the location was great. Staff very attentive,

Great location

Customer review rating 4.5/5

Chris P. Couples - Confirmed reviews ALL

Well located boutique hotel. Spacious rooms, comfortable bed, excellent restaurant Harbour Society. Very helpful and attentive staff.

Dear Mr. Chris P., Thank you for sharing your feedback with us. We're pleased to hear that you enjoyed our location, as well as our rooms, staff and the culinary delights at Harbour Society! However, we sincerely apologize for the cleanliness oversights you experienced during your stay. Please know that this does not reflect our usual standards, and we will address these concerns with our housekeeping team to ensure it wont`t happen again in the future. Your comfort and satisfaction are our top priorities, and we appreciate your understanding. Should you choose to stay with us again, we'll make every effort to provide you with an impeccable experience from start to finish. Warm regards, Ilaria Receptionist SO/ Auckland

Get away with my daughters

Customer review rating 5.0/5

Gregory B. Families - Confirmed reviews ALL

It was friendly, warm, and almost home away from home

Dear Mr. Gregory B., Thank you so much for your heartwarming review! We're thrilled to hear that your experience with us felt like a "home away from home." Creating a friendly and warm atmosphere is something we strive for, and we're delighted that you felt so comfortable during your stay. It means the world to us to hear that you found our team to be excellent. Each member of our staff works hard to ensure that every guest has a memorable experience and we'll be sure to pass along your kind words to Chris, our receptionist, and to our Hi-so staff! Your feedback is incredibly valuable to us, and we're grateful for the opportunity to have hosted you. We hope to welcome you back soon for another fantastic experience! Warm regards, Ilaria Receptionist So/ Auckland

Awesome service

Customer review rating 4.5/5

Geoff U. Families - Confirmed reviews ALL

One night staycation- stayed with my 13 yr old son and loved the location, hotel style and service- especially from the front desk.

Dear Mr. Geoff U., We're thrilled to hear that you and your son enjoyed so much your stay with us! It's wonderful to know that you appreciated our hotel's location, style, and service, especially the attentive assistance from our front desk team and our Front Office Manager Julie, we'll be sure to pass along your kind words to all of them! We apologize for any inconvenience caused, but unfortunately, our hotel policy restricts access to the rooftop bar to individuals aged 18 and above. While we understand this may be disappointing, it's a measure we've put in place to ensure the safety and comfort of all our guests. Creating memorable experiences for our guests is what we strive for, and we're delighted that we could contribute to a positive stay for you and your son. Thank you for sharing your feedback, and we look forward to welcoming you back for another enjoyable stay in the future! Warm regards, Ilaria Receptionist SO/ Auckland

Well Located

Customer review rating 4.5/5

Tim Business - Confirmed reviews ALL

Great funky hotel right in the middle of the city. Easy going staff, with a beautiful view of the harbour if you stay in for the restaurant dining.

Dear Mr. P., Thank you for taking the time to share your detailed feedback about your recent stay with us. We're delighted to hear that you found our hotel's location to be convenient and enjoyed the lively atmosphere of our city-center setting. Your comments regarding the presentation and offerings at breakfast are sincerely appreciated. We continuously strive to elevate our dining experiences to meet the expectations of our guests, and your insights will certainly guide us in this endeavor. Rest assured, we'll review your feedback with our culinary team to ensure that we enhance the presentation and variety of our breakfast offerings to better reflect the standard of a five-star hotel. We're thrilled to learn that our lounge left a lasting impression on you during your visit. Creating a welcoming and engaging atmosphere for our guests is always our top priority. Thank you once again for choosing to stay with us, and we look forward to the opportunity to welcome you back for another fantastic experience in the future. If there's anything else we can assist you with, please don't hesitate to reach out. Warm regards, Cadmiel Villar Duty Manager SO/ Auckland

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Other web-users rate our hotel

  • 491 reviews 9/10 Location
  • 1,277 reviews 7.7/10 Room
  • 1,247 reviews 8.3/10 Service
  • 11 reviews 5.6/10 WiFi
  • 437 reviews 8.6/10 Vibe
  • 429 reviews 7.2/10 Food
  • 283 reviews 6.7/10 Bar
  • 251 reviews 7.7/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.