Hotel - SO  Auckland
So Sofitel Hotel So Sofitel Hotel

SO Auckland Hotel

4.0/5 61 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
  • AUCKLAND AIRPORT
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
    • Natural swimming pool
  • Fitness centre
  • Massage
  • Babysitting on request

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-00:00
    • Opening hours : Week-end 00:00-00:00

Business services

  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Using Auckland's volcanic origin as inspiration, our hotel rooms are design masterpieces with all the modern technologies needed to keep you connected.

  • 130 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Air Cooling System
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Web TV
    • Telephone
    • Radio in room
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Automatic temperature control
    • Phone with 2 handsets in room
    • TV with on-screen billing info
    • Baby bed
    • Fax machine
    • High speed transmission line
    • Minibar
    • Suite TV
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 100 reviews

Our guest reviews for SO Auckland

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 61 reviews
Bev A. K. T. Couples - 14/02/2019 AccorHotels certified review
« Wonderful »

No information in room on things to do and places to go. Roof top seating only available after 4pm when Bar opened. Would have been nice to admire the view earlier in the day with a coffee.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Beverley T., We very much appreciate your comments regarding your stay at the SO/ Auckland. The view from HISO is amazing and we will look into opening this area a bit earlier. I am please to hear you had a wonderful stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

John H. Couples - 14/02/2019 AccorHotels certified review
« Nice hotel but let down by a few issues »

Great staff who were very friendly and professional without exception. On arrival we were told that the spa and gym was not available. We offered transport to nearby facilities but far from ideal. At check in we were told we could not get a table at the restaurant until 2030. Having travelled direct from the UK we were tired and hungry and wanted to eat at a sensible time and get to bed. At 0600 on Monday we were awakened by noise from the adjacent construction site, right outside our window which was really annoying as we were trying to adjust to the time difference. Having gone “upmarket” to get a good service and comfortable stay in Auckland we felt very let down. We told the receptionist on departure but didn’t seem very concerned. All in all a lovely hotel but as travellers we felt let down down by the experience.

Brittany E. K. Couples - 13/02/2019 AccorHotels certified review
« This hotel offered a five star experience! »

From the moment we checked in (at one AM), Raj made us feel like VIPs. He welcomed us by name before I could even provide him our names. His coworker (I forgot his name, I’m so sorry!) greeted us with welcome cocktails which was a wonderful treat after a long day of traveling. We also had a few wonderful conversations with Som, who recommended amazing dinner restaurants. The bright and bubbly blonde who greeted us and sat us for breakfast was also very sweet. Matt, the French bartender in the lounge was also a sweetheart. My husband and I had an amazing stay for our honeymoon and will definitely stay at another So Sofitel resort in the future. When we return home from the Bora Bora leg of our trip, I will write a review on Trip Advisor as well!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brittany E., We are truly honoured to have shared this special time with you. I am pleased to hear that our team gave you an amazing experience at SO/ Auckland. I will be sure to share your kind words. Wishing you and your husband a lifetime of love and happiness. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Nino Solo - 13/02/2019 AccorHotels certified review
« new and chic hotel »

Great service. Fantastic design. The corner room is stayed on the first night was a bit cramped but the manager happily moved me to a better one immediately ! Very friendly staff. Great views at the rooftop bar. Note this is a new hotel so the recreation facilities are not operational yet but they give out les mills passes which is even better !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nino , We very much appreciate your comments regarding your stay at the SO/ Auckland. I am pleased to hear the our Duty Manager assisted you with moving to another room. Our facilities are not far from being opened and i am sure you will enjoy them. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Kohei A. W. Solo - 12/02/2019 AccorHotels certified review
« Excellent Stay!! »

It was a most excellent experience! The staffs were very friendly and helpful!! The hotel itself was very modern and very artistic!! The restaurant with the open kitchen serves very very good food. And the the bar on the 16th floor was super fun! But most importantly it was the people at SO Auckland which made my stay so memorable!! Especially all the bar staffs!! Excellent!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kohei Anthony W., We very much appreciate your comments regarding your stay at the SO/ Auckland. Our design is indeed artistic, fun and different (in a good kind of way, we think). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Benjamin N. Business - 12/02/2019 AccorHotels certified review
« Stunning! »

Fantastic service, accomodation and overall hospitality. Great modern rooms, rooftop bar and resteraunt and so central. Solid

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ben, We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Jon G. Business - 11/02/2019 AccorHotels certified review
« Good »

Great room, experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jonathan, We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Sharon Couples - 11/02/2019 AccorHotels certified review
« Enjoyable stay, friendly welcome, WOW decor »

On the whole great stay , nicely furnished, very friendly staff. Nice touch with free mini bar and welcome drink. There was a negative ... His and hers dressing gowns and slippers very dated, out of sync with your modern hotel. I dont know the demographic you are trying to attract as guests but gender neutral would be more appropriate and appreciated .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharon , We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. We are indeed funky, fun and different (in a good kind of way, we think). We will surely review the inroom amenities. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Deborah Friends - 11/02/2019 AccorHotels certified review
« A Wonderful Weekend Away In A Top Class Hotel »

From the moment we walked into the hotel we were greeted with warmth and friendship. Staff definitely make the difference in a hotel and the staff at SO Sofitel go out of their way to make sure your every need is taken care of. Meals were fantastic and were extremely reasonable with our Accor membership. Our rooms were very comfortable. The only thing that needs to be sorted is the lighting in the rooms. Really need proper lights for mirrors and the reading light on the bed needs to be above the bed. Waste of time beside it. Fridge doors need to shut properly. Everything else was fabulous

Our hotel has responded to the review
Our hotel has responded to the review

Dear Deborah , We very much appreciate your comments regarding your stay at the SO/ Auckland. We certainly strive to achieve excellence in every aspect of our business and it is really only with feedback that we can improve and maintain the high standards in which we pride ourselves. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Larissa. Couples - 11/02/2019 AccorHotels certified review
« Amazing hotel experience! »

From start to finish, we really enjoyed our time at So/ Auckland!! The staff were all really lovely, the room was incredible!! We are so thankful for the upgrade and for letting us check-in early. The restaurant was also an amazing experience for both dinner and breakfast! Unfortunately some of the facilities weren’t available due to still being under construction. And there were a couple of minor issues with the bathroom - the toilet seat didn’t seem like it was screwed on properly? When you sat down it made a sound like it was going to fall off. And the mirror in the bathroom was pretty, but not very functional - I had to lean right over the sink so that I could see anything clearly (may be because of the light behind it?). But otherwise everything was amazing!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Larissa H., Thank you for highlighting our team's assistance. At the same time, we are sorry we did not have the facilities up and running. We expect to receive this in early March. I understand the options we provide may not be ideal for some, we hope to entice you to return to SO/. Once again we appreciate your comments, we certainly strive to achieve excellence in every aspect of our business and it is really only with feedback from guests such as you that we can improve and maintain the high standards in which we pride ourselves Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Jacqui W. Couples - 11/02/2019 AccorHotels certified review
« Perfect »

Wonderful staff beautiful room. Will be back again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jamie , We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Margaret D. Couples - 10/02/2019 AccorHotels certified review
« Awesome stay at the new SO/ Hotel »

The staff were very helpful, the room was beautiful and modern and we would definite go back

Our hotel has responded to the review
Our hotel has responded to the review

Dear Margaret , We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I also hope you enjoyed the transfer to the next hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Couples - 10/02/2019 TripAdvisor review
« Beautiful Hotel. »

This SO is beautiful! Location is great, we dined at the amazing resturant and had a drink at the outstanding roof bar. I recommend the hotel for sure- but rates are on the high side. My only issue is the hotel just opened, I had emailed just before our stay to confirm the fitness center was open - I received a firm YES by our check in - no true and we offered no compensation except a free cab ride to another club...that was VERY disappointing.

Shane T. P. Business - 09/02/2019 AccorHotels certified review
« Shane Phiips »

A great stay with terrific staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shane , We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Judy Solo - 09/02/2019 AccorHotels certified review
« Very modern Hotel »

The staff were wonderful and welcoming. The room was very comfortable and well laid out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Judith , We certainly strive to achieve excellence in every aspect of our business and it is really only with feedback from guests such as you that we can improve and maintain the high standards in which we pride ourselves. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Emil M. Couples - 08/02/2019 AccorHotels certified review
« Exceptional »

SO Auckland is an amazing hotel providing exceptional service. Every staff member was SO professional and helpful. Special thanks to Victoria Azimova on check in, she made us feel truly welcome.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emil , We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. Your comments about Viktoria will be shared with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Anonymous Couples - 08/02/2019 AccorHotels certified review
« STAFF FINE ROOME LAYED OUT POORLY »

We came off a cruise with many bags. No place to really open them up or store them

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thomas W., We very much appreciate your comments regarding your stay at the SO/ Auckland. We certainly strive to achieve excellence in every aspect of our business and it is really only with feedback from guests such as you that we can improve and maintain the high standards in which we pride ourselves. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Jeffery A. L. G. Couples - 07/02/2019 AccorHotels certified review
« clean tidy quiet spacious room. »

Very nice greeting at reception, as arrived early room was not ready as required nil feathers so special makeup . Escorted to room and run through facilities was nice. Views from restaurant great and also bar. Meals nice but service in restaurant not as good as other sofitels we have stayed in. meal was not hot

Our hotel has responded to the review
Our hotel has responded to the review

Dear Louise , Thank you for your review and I am sorry we did not meet your expectations on your visit. It is early days and whilst this is no excuse for a less than perfect stay, it does mean we are very open to improvement and encourage feedback from our valued guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Agaraj G. Families - 06/02/2019 AccorHotels certified review
« Magnifique »

Special thanks to concierge team don't remember the name in red jacket white guy and all the staff members made me felt like home

Our hotel has responded to the review
Our hotel has responded to the review

Dear Agaraj G., We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I am so pleased to hear our concierge made you feel at home. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Anonymous Couples - 06/02/2019 AccorHotels certified review
« awful room / hopeless service and all too funky but no service »

awful room low floor despite asking for high floor noisy as - opposite a night club small cramped room staff ringing me at 1130am asking when we are we checking out when i had a 2pm last check out breakfast staff not knowing platinum le club accor are entitled to breakfast or club access hopeless lighting in rooms was an awful stay for a brand new hotel just awful

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