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SO/ Auckland Hotel 5 stars

TripAdvisor rating 4.0/5 130 reviews
SO/ Auckland
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Hotel extras

  • Home to social butterflies, HI-SO is Auckland's hippest rooftop bar

  • Club Signature lounge is exclusive to SO Club and Suite guests.

  • Choice of design element of Liquid, Vapour or Solid accommodation rooms

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • AUCKLAND AIRPORT
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Babysitting on request
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

SO/ Auckland

Corner of Customs St E& Gore St
Auckland Central
1010
auckland
new zealand

Tel: +6493791860

Fax: (+64)9/3791861

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    AUCKLAND AIRPORT At 20km / 12.43 miles - Shuttle paying

  • By boat

    FERRY TERMINAL At 0.5km / 0.31 miles

  • By train

    BRITOMART ATATION At 0.2km / 0.12 miles

GPS :-36.845421, 174.768507

Our accommodations

Using Auckland's volcanic origin as inspiration, our hotel rooms are design masterpieces with all the modern technologies needed to keep you connected.

SO COZY, 1 King Bed

  • Max. number of persons: 3
  • Area: From 32m²
  • Wireless internet in your room
  • Nespresso machine
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

SO COZY, 2 Single Beds

  • Max. number of persons: 3
  • Area: From 32m²
  • Wireless internet in your room
  • Nespresso machine
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

SO COMFY, 1 King Bed

  • Max. number of persons: 3
  • Area: From 34m²
  • Wireless internet in your room
  • Nespresso machine
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

SO CLUB, Club Signature Access, 1 King Bed, Harbour Views

  • Max. number of persons: 3
  • Area: From 38m²
  • Wireless internet in your room
  • Nespresso machine
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

SO SUITE, Club Signature Access, 1 King Bed

  • Max. number of persons: 3
  • Area: From 44m²
  • Wireless internet in your room
  • Nespresso machine
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Our restaurants and bars

HARBOUR SOCIETY

Type of cuisine: French

Discover the art of French cuisine reimagined by our So passionate team of chefs. Feast your eyes and appetite on the breathtaking vistas, the perfect match for the elegant creations by our renowned Head Chef.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

JAVALAB

Type of cuisine: Cafe

Our streetfront Cafe mixes the art of French patisserie with experimental coffee brewing.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MIXO

Photo non contractuelle / Strictly non binding

The stylish and playful MIXO serves up great drinks and tunes

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HI SO

Photo non contractuelle / Strictly non binding

Elevate your status in Auckland's hottest sky high rooftop bar. Pose with your friends for Instagram worthy shots of the harbour. Socialise on our outdoor terrace or up the fun factor with a private booth.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 231 m²

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
SO/ Auckland

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.6/5

897 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

130 reviews

awesome

Customer review rating 4.6/5

Alonso Solo - 11/08/2019 AccorHotels review

The noises from the buildings outside were bad but everything else is beyond perfect.

Dear Yu-Chian Z., We very much appreciate your comments regarding your stay at the SO/ Auckland. I sincerely apologise about the noise from external buildings. Thank you for looking past this and enjoying your time with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Quality and service

Customer review rating 4.6/5

Dave F. Couples - 11/08/2019 AccorHotels review

My wife and I stayed recently for a one night stay and everything from the booking to check out was top notch. Communication via email was excellent to finalise the booking and dinner reservation. Check-in was relaxed and friendly. Dinner at Harbour Society was exceptional. We had the SO Amazing set course meal and every course delivered was of a high quality. Service was excellent throughout. Probably the best and most consistent dinner we have had in a long time. Overall a great stay

Dear David F., We very much appreciate your comments regarding your stay at the SO/ Auckland. I am So pleased to read you enjoyed your stay from start to end. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Average

Customer review rating 4.6/5

Anonymous Friends - 11/08/2019 AccorHotels review

Everything was amazing except, the flooding of the bathroom, when your turned the shower on, flooding the entire room almost reaching the carpet, throwing towels on the floor to stop the water floating to the carpet. The other item we were very disappointed in, was the breakfast, everything was cold and a bit lack lusture.

Dear SO Guest Thank you for taking the time to tell us about your experience at the SO/ Auckland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At So Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Nothing like it in Auckland! Tiny tweaks to make exceptional

Customer review rating 4.6/5

Mo… Couples - 10/08/2019 AccorHotels review

Staff are exceptional. Love that they are encouraged to express their personal flair. Hotel looks incredible. Free minibar = awesome touch, feels decadent to have access to something normally forbidden! Loved the note from housekeeping and the little treats in the room. Combining personal touches with fabulosity makes it feel really welcoming while also super premium. Tiny things we thought about that could make things even better: - if you offered car valet service we would have taken it, then you would have kept the whole $100 deposit. Driving away in a clean car after an exceptional weekend would have really been next level! - this was our second stay in 3 months but you guys didn’t notice that so you talked us through everything, when we already knew it - we booked a club room for the balcony but were not able to find any information about what club privileges entitled us to, until we were in our room, which seemed odd! The benefits are awesome and you should be communicating them? - There was no guidebook in the room with room service info etc. maybe you don’t have it? - Our room key has locked us out before 12 on both stays even when we have a late checkout. Not a major but we noticed that it happened both times. To be clear this is by far our favourite hotel for a couple escape from kids weekend! It used to be the Langham. Wouldn’t recommend anywhere else in Auckland - just So/!

Dear Morgan L., We very much appreciate your comments regarding your stay at the SO/ Auckland. Thank you for pointing out the the items which would enhance your stay with us. We have moved away from in room compendiums and all information is found ion the televisions. It is our pleasure to welcoming you back. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Stunning hotel

Customer review rating 4.6/5

Deidre L. Couples - 07/08/2019 AccorHotels review

We loved our stay at the SO Hotel attention to detail was amazing it has to be the best hotel to stay in in Auckland

Dear Deidre l., We very much appreciate your comments regarding your stay at the SO/ Auckland. I am SO pleased to read about your amazing experience with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Pretty good

Customer review rating 4.6/5

Maurice Business - 07/08/2019 AccorHotels review

Everything was pretty good, my only concern was that the temperature in the room was either hot or cold - nothing in between

Dear Maurice Z., We very much appreciate your comments regarding your stay at the SO/ Auckland. Thank you for bringing the air-conditioning to our attention and we will look into this. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Mrs

Customer review rating 4.6/5

Shelley Business - 07/08/2019 AccorHotels review

Rooms were fantastic. Food from restaurant was disappointing.

Dear Shelley R., We very much appreciate your comments regarding your stay at the SO/ Auckland. It is sad that you were not happy with our restaurant meals. Feel free to contact me directly or visit our website for further menus as i am sure you will find something to your liking. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Was a great time

Customer review rating 4.6/5

Anonymous Couples - 06/08/2019 AccorHotels review

Check in was seamless with very friendly staff, room was amazing, bar was awesome as were the cocktails

Dear Carmen H., We very much appreciate your comments regarding your stay at the SO/ Auckland. Cocktails on the balcony of the rooftop bar is a perfect way to relax. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…
Customer review rating 4.6/5

Laura J. J. Couples - 06/08/2019 AccorHotels review

on arrival staff very obliging, wonderful surprise to get an upgrade, enjoyed our dining experience and the little extras that were given to us, very comfy beds and on checkout stayed for 3 course luncheon and relaxed and enjoyed views Left apple charger behind and on calling there was no hesitation in offering tp courier it to our address as we had left Auckland. You have the most obliging and pleasant staff.

Dear Laura Jeanette j., We very much appreciate your comments regarding your stay at the SO/ Auckland. I am so pleased to read you enjoyed every aspect of your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…
Customer review rating 4.6/5

Anonymous Business - 05/08/2019 AccorHotels review

Was just a quick overnight for business. Staff were all lovely. Definitely felt like still a new hotel with low occupancy and learning the ropes. Rooftop bar was the best aspect. The bathroom In the room totally not to my likings all. I travel very often all over the world and I am not a fan at all.of having an open bathroom and toilet in a hotel room. It's a cheap way of saving space and a terrible trend that I don't think will last. Noone I know likes it. A separate bathroom is a must and I wouldn't book again probably because of this

Dear Kevin B., We very much appreciate your comments regarding your stay at the SO/ Auckland. I sincerely apologise that the room was not to your liking. We have a beautiful virtual tour on our website showcasing the different types of rooms in our hotel. I have no doubt you will find one more private and suitable for your needs. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

We experienced an outstanding check in and had a lovely large hotel room

Customer review rating 4.6/5

Graham G. Couples - 05/08/2019 AccorHotels review

It started with an outstanding check in, our room was large with all the amenities needed. In every area the Customer Service was of a very high standard. The rooftop bar has great views.The restaurant serves high quality food with an excellent wine list. Overall a very special stay.

Dear Graham G., We very much appreciate your comments regarding your stay at the SO/ Auckland. We certainly strive to achieve excellence in every aspect of our business and it is really only with feedback from guests such as you that we can improve and maintain the high standards in which we pride ourselves. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Absolutely wonderful!

Customer review rating 4.6/5

Niki Couples - 05/08/2019 AccorHotels review

Fabulously friendly and engaging staff, beautiful rooms, lovely little touches.

Dear Niki B., We very much appreciate your comments regarding your stay at the SO/ Auckland. We certainly strive to achieve excellence in every aspect of our business and it is really only with feedback from guests such as you that we can improve and maintain the high standards in which we pride ourselves. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

A funky hotel

Customer review rating 4.6/5

Margie Couples - 05/08/2019 AccorHotels review

It was great,,,,but would have been extremely better if your windows were at least double glazed,,,,,the noise from the construction site next door ,,,would certainly differ us from staying again.. Loved the free mini bar,,,,but the healthy options were missing...I would like to see only healthy options,,,,we all nead to stay away from sugar.... Staff were amazing,,,,once we got used to working the lift,,,,,we liked the magic of it

Dear Margaret T., We very much appreciate your comments regarding your stay at the SO/ Auckland. We certainly refer to our hotel as a magical wonderland. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Amazing in every way

Customer review rating 4.6/5

A C. Couples - 05/08/2019 AccorHotels review

From our arrival we were made to feel special. The staff look after your every need, the reception is the beginning of an amazing experience. After check in we went to the Spa for the Lava Lover Massage package which was incredible for some pampering. Our room was luxury plus, super quiet and clean. We went to Harbour Society for Dinner and had the So Amazing menu, the food was out of this world, the taste and presentation made this a very special evening, the staff looking after us were informative and engaging to make sure we had the best experience possible. After Dinner we visited the Roof top bar for cocktails, the place was pumping and lots of fun. Overall we cannot fault staying here, it has everything for everybody, you just dont need to leave the place. Thanks for making our stay exceptional.

Dear Lindsey C., We very much appreciate your comments regarding your stay at the SO/ Auckland. I am SO pleased to read you had an enjoyable stay at our beautiful hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Delightful, stylish surroundings and the most comfortable bed ever

Customer review rating 4.6/5

Jane Couples - 05/08/2019 AccorHotels review

Attentive and caring reception staff made us feel very welcome. The interior decor is gorgeous and the rooms are fabulously well thought out. An extremely enjoyable stay.

Dear Jane B., We very much appreciate your comments regarding your stay at the SO/ Auckland. We certainly strive to achieve excellence in every aspect of our business and it is really only with feedback from guests such as you that we can improve and maintain the high standards in which we pride ourselves. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

fancy hotel with fancy design

Customer review rating 4.6/5

Robin Y. Friends - 05/08/2019 AccorHotels review

hotel design is stunning, was upgraded to executive room with harbour view, you dont want to miss the sunrise, golden light through the window on the bed. harbour sociaty with famous chef, provided upscale plates, recomend the tuna, my favorites.

Dear Deng Bin Y., We very much appreciate your comments regarding your stay at the SO/ Auckland. The Auckland sunrise is truly majestic. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

At last, an Auckland Hotel that can match some of the best on trend hotels internationally.

Customer review rating 4.6/5

Gregory D. S. Couples - 05/08/2019 AccorHotels review

We travel both on business & pleasure extensively with up to 90 nights a year in 4 to 5 star hotels locally and internationally. It’s great to have an Auckland hotel that delivers outstanding service, fabulous food as well as great facilities designed with passion. The SO Auckland is listed as one of our top 10 hotels globally. Well done SO Auckland Team!

Dear Gregory Derek S., We very much appreciate your comments regarding your stay at the SO/ Auckland. Reading such amazing feedback from an international traveler is an absolute compliment. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Surpassed expectations

Customer review rating 4.6/5

Daniel C. Couples - 04/08/2019 AccorHotels review

Although the investment in the fit out of the new SO Auckland is exceptional, the warmth and care with which the reception team welcomed us, checked us in, and escorted us to the elevators was the most memorable element. The clever touch of setting up the safe in our room and using information from my website profile was a very clever touch and one I will always remember.

Dear Daniel C., We very much appreciate your comments regarding your stay at the SO/ Auckland. It was our pleasure hosting you in our magical wonderland and sharing your special anniversary with you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Mother daughter getaway

Customer review rating 4.6/5

Karen L. Families - 04/08/2019 AccorHotels review

We loved staying at So and loved the decor, attentive staff and a point of difference from a lot of the other hotels in Auckland

Dear Karen L., We very much appreciate your comments regarding your stay at the SO/ Auckland. I am SO pleased to read the mum and daughter stay was a beautiful one. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Fanastic

Customer review rating 4.6/5

Steve Business - 04/08/2019 AccorHotels review

It was another great stay

Dear Steven W., We very much appreciate your comments regarding your stay at the SO/ Auckland. It is our pleasure to have you stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…
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