Hotel - SO/ Auckland
So Sofitel Hotel So Sofitel Hotel

SO/ Auckland Hotel

4.0/5 78 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
  • AUCKLAND AIRPORT
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
    • Natural swimming pool
  • Fitness centre
  • Massage
  • Babysitting on request

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-00:00
    • Opening hours : Week-end 00:00-00:00

Business services

  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Using Auckland's volcanic origin as inspiration, our hotel rooms are design masterpieces with all the modern technologies needed to keep you connected.

  • 130 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Air Cooling System
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Web TV
    • Telephone
    • Radio in room
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Automatic temperature control
    • Phone with 2 handsets in room
    • TV with on-screen billing info
    • Baby bed
    • Fax machine
    • High speed transmission line
    • Minibar
    • Suite TV
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 244 reviews

Our guest reviews for SO/ Auckland

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 78 reviews
Clare D. Couples - 21/03/2019 AccorHotels certified review
« Great service and hotel »

Good vibes, lovely breakfast and dinner. Service by all personnel was excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Clare D., We very much appreciate your comments regarding your stay at the SO Auckland. I am SO pleased you enjoyed the "good vibes" of our hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Noelene L. Couples - 21/03/2019 AccorHotels certified review
« Very exciting Hotel »

We disembarked our ship and we were given our room quite early in the morning which we appreciated. Really enjoyed the So and will be back when possible. We were very fortunate to be driven in the Bentley, we will treasure that forever. Thank you to Ellis.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Noelene L., We very much appreciate your comments regarding your stay at the SO Auckland. I am SO pleased to hear that Ellis arranged the finishing touches to a beautiful stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Andrew Couples - 21/03/2019 AccorHotels certified review

Excellent,apart from lack of sleep due to no double or triple glazing which you would expect from a brand new 5 star hotel!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew P., We very much appreciate your comments regarding your stay at the SO Auckland. I do understand the noise created from outside would have been frustrating. We certainly strive to achieve excellence in every aspect of our business and it is really only with feedback from guests such as you that we can improve and maintain the high standards in which we pride ourselves. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Sean Business - 21/03/2019 AccorHotels certified review
« Pleasant Stay »

Our first time staying at SO in Auckland. While it still has a bit of a feel that it is unfinished, service was excellent and very welcoming. Som in particular was outstanding in the service she gave us. Made us feel right at home. Furnishings and the rooms themselves are very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sean M., We very much appreciate your comments regarding your stay at the SO Auckland. Thank you for highlighting the effort from the team particularly Ellis who is a great example to us all. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Brent R. Couples - 20/03/2019 AccorHotels certified review
« Awesome »

We really felt welcomed and relaxed right from the get-go.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brent , Thank you for taking some time out of your travels to post this review online. We appreciate the five star rating and the great feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Dale P. Couples - 19/03/2019 AccorHotels certified review
« Outstanding »

We came up to Auckland for a break and it was everything and more we that we expected

Our hotel has responded to the review
Our hotel has responded to the review

Dear Geoffrey P., We very much appreciate your comments regarding your stay at the SO Auckland. I am SO happy you enjoyed your break. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Tone Solo - 19/03/2019 AccorHotels certified review
« Exceptional luxury »

A very pleasant experience, staff were helpful but not fawning, room was tasteful but not pretentious, food was delightful but not nouvelle.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anthony, We very much appreciate your comments regarding your stay at the SO Auckland. I am glad you enjoyed our fun and funky (in a good way) hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Lisa Business - 19/03/2019 AccorHotels certified review
« COO »

Great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lisa, We very much appreciate your rating regarding your stay at the SO Auckland. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Maree Couples - 19/03/2019 AccorHotels certified review
« Such luxury SO Hotel »

Amazing..... loved the roof top bar and the breakfast venue. Thanks for the room upgrade, everything was just "perfect". Complimentary mini bar is a nice idea. Just a couple of very small suggestions. Your cups are very quirky but should have a handle they are too hot to hold. I did hear street noise (bars, nightlife) which was a little disappointing for a new hotel. Absolutely loved and have already recommended, we have booked for our wedding anniversary in May.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maree, We very much appreciate your comments regarding your stay at the SO Auckland. Thank you for looking past the hiccup. I am pleased to hear you enjoyed our hotel and we look forward to welcoming you back on the special occasion. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Karen S. Families - 19/03/2019 AccorHotels certified review
« Amazing beautifully decorated modern Hotel with excellent service! »

Excellent service & delicious Restaurant!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karen, We very much appreciate your comments regarding your stay at the SO Auckland. I am SO happy that you enjoyed our magical wonderland. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Vicki E. Couples - 18/03/2019 AccorHotels certified review
« Boutique in the city »

The staff at this hotel are very helpful and friendly. The manager Ellis endeavours to make your experience a good one and his professional approach is appreciated. Also Cedric in the restaurant was exemplanary.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vicki, We very much appreciate your comments regarding your stay at the SO Auckland. Thank you for highlighting the effort from the team particularly Ellis and Cedric who are great examples to us all. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Gaynor Business - 18/03/2019 AccorHotels certified review
« Fabulous hotel, highly recommend »

This is a gorgeous hotel, from the fabulous furnishings to the wonderful staff, loved our stay, will definitely be back!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gaynor, We very much appreciate your comments regarding your stay at the SO Auckland. We consider ourselves fun and funky (in a positive way). I am pleased to hear you enjoyed your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Kirsty W. Couples - 18/03/2019 AccorHotels certified review
« Lovey hip Hotel with plenty of atmosphere! »

We stayed here for 1 night for our wedding anniversary. The Solution Centre service was great and upon arrival, we were greeted with a very refreshing iced tea. The rooms are very stylish and the amenities on point. We were treated with a lovely plate of cakes and chocolates in the afternoon to acknowledge our anniversary which was a nice touch. We enjoyed a cocktail at the rooftop bar and an amazing breakfast in the restaurant the next morning. Too many choices for breakfast from fruit smoothies, great coffee and a vast selection of bread, cheeses, meats plus the option for a divine cooked meal. the only disappointing aspect of our stay was that our room hadn't been made up in the evening. The service staff had come into our room while we were out left a bottle of water for us, however, hadn't bothered to clear dirty cups next to the bed the used tea bags, replace the wet towels or make the bed. Which we thought a bit odd. Other than that we really could fault our stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kirsty, We very much appreciate your comments regarding your stay at the SO Auckland. It is always our aim to ensure guests enjoy professional service and their expectations are exceeded by our caring innovative style of hospitality however on this occasion we failed to deliver. Thank you for looking past the hiccup and enjoying your special day with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Carl Business - 18/03/2019 AccorHotels certified review
« Nice hotel with a very friendly staff. »

I enjoyed my stay and would stay again. The staff is very friendly and accommodating. There are a few areas that I would recommend. No one gave an overview of the hotel and amenities. For example, we found out after a local resident told us there was a rooftop bar and missed the opportunity to enjoy it on our first day. The elevators are very different and no one asked if we needed help with them upon check-in. There is decidedly a lack of planning around some of the room design. For example, there is no power near the desk. No power near the sink in my room (1005). The blow dryer was under the closet instead of the sink, etc.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carl , We very much appreciate your comments regarding your stay at the SO Auckland. We certainly strive to achieve excellence in every aspect of our business and it is really only with feedback that we can improve and maintain the high standards in which we pride ourselves. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Kerrie N. Couples - 18/03/2019 AccorHotels certified review
« Beautiful Hotel »

Relaxing after travelling all day. Welcoming friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kerrie, We very much appreciate your comments regarding your stay at the SO Auckland. I am SO glad you enjoyed our magical wonderland. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Mary T. Couples - 17/03/2019 AccorHotels certified review
« A stunning hotel, decor exceptional, great restaurant and views over the harbour. »

Delighted with our 3 night stay. Rooms very comfortable, and luxurious. Interior design exceptional, a very classy hotel. The one thing we didn’t like was the window between the bath and living area, no curtain or blackout.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mary, We very much appreciate your comments regarding your stay at the SO Auckland. It is always a pleasure to receive positive feedback. We are indeed funky, fun and different (in a good way, we think). We have different room layouts which can be viewed at your leisure on our website. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

S. Couples - 16/03/2019 AccorHotels certified review
« Friendly attentive staff, hat went above and beyond to ensure a pleasant stay. »

Everything about the hotel was wonderful, the staff so amazing in particular the duty managers. Unfortunately with all the buidling around the hotel, it wasn't a quiet stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Graham, We very much appreciate your comments regarding your stay at the SO Auckland. I do understand the noise created from outside would have been frustrating. We certainly strive to achieve excellence in every aspect of our business. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Albert Y. Business - 16/03/2019 AccorHotels certified review
« Mr »

You charged me 877.2 on Feb. 22. For what and please send me the receipt. Al…

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Y., We very much appreciate your rating regarding your stay at the SO Auckland. We have sent you the invoice as requested. The account was for 2 night stay at the hotel. Feel free to email for any further enquires. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27… H9…

Mohamed K. Business - 16/03/2019 AccorHotels certified review
« Won’t go there again »

This is not going to be one the hotel I’ll revisit Noisy- construction site next door with large machinery banging from 6am Noisy foyer and lift as many wanting to go to the popular rooftop bar

Yogesh A. D. Couples - 15/03/2019 AccorHotels certified review
« Mr »

The Location, the decor, the Team, The efficiency- BRILLIANT! Very personalized - every one seemed to know what was needed to make the Stay even better!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yogesh & D. T., We very much appreciate your comments regarding your stay at the SO Auckland. It was our pleasure to host you in Auckland. Your kind words will be shared with the team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

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