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SO/ Auckland Hotel 5 stars

TripAdvisor rating 4.0/5 131 reviews
SO/ Auckland
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+ 23 Services
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When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Home to social butterflies, HI-SO is Auckland's hippest rooftop bar

  • Club Signature lounge is exclusive to SO Club and Suite guests.

  • Choice of design element of Liquid, Vapour or Solid accommodation rooms

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • AUCKLAND AIRPORT
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Babysitting on request
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

SO/ Auckland

Corner of Customs St E& Gore St
Auckland Central
1010
auckland
new zealand

Tel: +6493791860

Fax: (+64)9/3791861

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    AUCKLAND AIRPORT At 20km / 12.43 miles - Shuttle paying

  • By boat

    FERRY TERMINAL At 0.5km / 0.31 miles

  • By train

    BRITOMART ATATION At 0.2km / 0.12 miles

GPS :-36.845421, 174.768507

Our accommodations

Using Auckland's volcanic origin as inspiration, our hotel rooms are design masterpieces with all the modern technologies needed to keep you connected.

SO COZY, 1 King Bed

  • Max. number of persons: 3
  • Area: From 32m²
  • Wireless internet in your room
  • Nespresso machine
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

SO COZY, 2 Single Beds

  • Max. number of persons: 3
  • Area: From 32m²
  • Wireless internet in your room
  • Nespresso machine
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

SO COMFY, 1 King Bed

  • Max. number of persons: 3
  • Area: From 34m²
  • Wireless internet in your room
  • Nespresso machine
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

SO CLUB, Club Signature Access, 1 King Bed, Harbour Views

  • Max. number of persons: 3
  • Area: From 38m²
  • Wireless internet in your room
  • Nespresso machine
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

SO SUITE, Club Signature Access, 1 King Bed

  • Max. number of persons: 3
  • Area: From 44m²
  • Wireless internet in your room
  • Nespresso machine
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Our restaurants and bars

HARBOUR SOCIETY

Type of cuisine: French

Discover the art of French cuisine reimagined by our So passionate team of chefs. Feast your eyes and appetite on the breathtaking vistas, the perfect match for the elegant creations by our renowned Head Chef.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

JAVALAB

Type of cuisine: Cafe

Our streetfront Cafe mixes the art of French patisserie with experimental coffee brewing.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MIXO

Photo non contractuelle / Strictly non binding

The stylish and playful MIXO serves up great drinks and tunes

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HI SO

Photo non contractuelle / Strictly non binding

Elevate your status in Auckland's hottest sky high rooftop bar. Pose with your friends for Instagram worthy shots of the harbour. Socialise on our outdoor terrace or up the fun factor with a private booth.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 231 m²

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
SO/ Auckland

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.6/5

906 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

131 reviews

awesome

Customer review rating 4.6/5

Shane J. Families - 16/08/2019 AccorHotels review

awesome

Dear Shane J., We very much appreciate your comments regarding your stay at the SO/ Auckland. I am SO pleased to read that you had an awesome time with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Absolutely perfect, can't fault anything

Customer review rating 4.6/5

Andrea Couples - 16/08/2019 AccorHotels review

Everything was perfect, can not fault anything. We will be back!

Dear Andrea L., We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Not overly happy

Customer review rating 4.6/5

Ja Business - 16/08/2019 AccorHotels review

Could be better

Very cool new hotel experience

Customer review rating 4.6/5

Anonymous Business - 16/08/2019 AccorHotels review

Great stay lovely rooms & staff

Dear Gai T., We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Amazing

Customer review rating 4.6/5

Rachel T. Business - 15/08/2019 AccorHotels review

Such a great experience. We loved every minute of staying. We will be back!

Dear Rachel , We very much appreciate your comments regarding your stay at the SO/ Auckland. We can't wait to welcome you back. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Fabulous

Customer review rating 4.6/5

Ed Couples - 15/08/2019 AccorHotels review

Staff, service , food, room, comfortable bed - wonderful!

Dear Ed V., We very much appreciate your comments regarding your stay at the SO/ Auckland. I am SO pleased to read you had a fabulous time with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Excellent service

Customer review rating 4.6/5

May W. Couples - 14/08/2019 AccorHotels review

Attentive service and superior design provided an out of this world experience

Dear May W., We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Absolutely amazing!!!

Customer review rating 4.6/5

Alexandria D. Couples - 14/08/2019 AccorHotels review

Each and every staff member we interacted with were so helpful and extremely welcoming, they were the epitome of true customer service! The little touches around the hotel like bottled water being available in the gym was fantastic. We had little treats and drink vouchers brought to our room when the lovely lady at the front desk heard it was our anniversary! The decor was amazing and very modern.

Dear Alexandria d., We very much appreciate your comments regarding your stay at the SO/ Auckland. I am SO pleased to read you had an amazing stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Good vibe and good location

Customer review rating 4.6/5

Dan Couples - 14/08/2019 AccorHotels review

Place is cool and in a good location. Drinks and food is a little pricey but it’s a nice place.

Dear Danny H., We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Felt like royalty

Customer review rating 4.6/5

Ashley Couples - 13/08/2019 AccorHotels review

SO/ Team were so friendly and accommodating.

Dear Ashley A., We very much appreciate your comments regarding your stay at the SO/ Auckland. I am So pleased to read you felt like royalty.. you SO are at SO/ Auckland. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

First impressions don’t always last. Thank God.

Customer review rating 4.6/5

Anonymous Families - 13/08/2019 AccorHotels review

Started off bad. Waited more than an hour for our room, whilst watching everyone else in the lobby get checked-in. I felt we were singled out. Good thing I was wrong and the staff made up for that annoyance during the rest of our stay.

Dear John I., We very much appreciate your comments regarding your stay at the SO/ Auckland. I sincerely apologise for the start of you SO experience. I am pleased to read that your experience was changed and you enjoyed your time with us. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Almost WOW

Customer review rating 4.6/5

Delbaere B. Couples - 13/08/2019 AccorHotels review

It is not a major but i wanted to take advantage of my member benefit which is late check out. Check out is at noon and i asked for until 1400as wewere enjoying the hotel the night manager gave us until 1300 which was okay but the hotel isnt full that Sunday and being given a reason to give housekeeping time to clean, isnt satisfactory. Even if someonewas allocated our room you could have done a room move

Dear Delbaere B., We very much appreciate your comments regarding your stay at the SO/ Auckland. We are honored to have shared this special day with you.I am glad you enjoyed the 1300 check out. It is definitely a relaxed way to start the morning. Our hotel is getting busier as the weeks roll on into summer and even though it was a Sunday, we were very heavily booked. We always try our best to assist all our guest with their desired requests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Great staycation

Customer review rating 4.6/5

Andrew Couples - 13/08/2019 AccorHotels review

Great night with friendly, clean, fast and safe service. Top quality and legit 5* status. Well done

Dear D Andrew P., We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…
Customer review rating 4.6/5

Anonymous Couples - 13/08/2019 AccorHotels review

The staff were polite and helpful though we had to repeat requests a couple of times before they were activated but when they were the staff were apologetic and efficient. The reception area is a little daunting and the huge chandelier takes up so much space and makes the entrance less inviting than it might be.

Dear Eileen B., We very much appreciate your comments regarding your stay at the SO/ Auckland. Thank you for looking past the slight hiccups and enjoying your time with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Great place to stay with great staff

Customer review rating 4.6/5

Greg M. Couples - 13/08/2019 AccorHotels review

We really enjoyed the hotel, very trendy, the staff were very helpful and knowledgeable. Roof top bar is a great asset.

Dear Greg M., We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

fantastic

Customer review rating 4.6/5

Cory Business - 13/08/2019 AccorHotels review

really good. from welcome to drinks and breakfast

Dear Cory B., We very much appreciate your comments regarding your stay at the SO/ Auckland. I am SO pleased to read that you enjoyed all aspects of your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Quality

Customer review rating 4.6/5

D.r. J. Business - 12/08/2019 AccorHotels review

We felt welcome and well looked after as always. Friendly and helpful staff and great amenity throughout. The executive lounge is a real treat and more people should utilise the facilities!

Dear Derek J., We very much appreciate your comments regarding your stay at the SO/ Auckland. Our club lounge is indeed a real treat. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Exactly what we hoped for as a deluxe stay

Customer review rating 4.6/5

Lb Couples - 12/08/2019 AccorHotels review

Excellent and lovely touches like welcome drink, voucher for the bar and best of all, bath salts

Dear Duncan R., We very much appreciate your comments regarding your stay at the SO/ Auckland. The bath tub in our rooms is the perfect way to relax and unwind. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Very enjoyable

Customer review rating 4.6/5

Gill B. Couples - 12/08/2019 AccorHotels review

The room was very comfortable, food in restaurant extremely good. Staff very helpful

Dear Gill B., We very much appreciate your comments regarding your stay at the SO/ Auckland. I am SO pleased to read you had a comfortable stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Great nights stay

Customer review rating 4.6/5

Gary L. Couples - 12/08/2019 AccorHotels review

The So stay was a great experience, from the minute we walked in the staff were welcoming and helpful. The iced tea as we checked in was the first of many examples of the staff making our stay into a special experience

Dear Gary L., We very much appreciate your comments regarding your stay at the SO/ Auckland. We think our welcome tea is the perfect way to start your SO journey. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…
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