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SO/ Auckland Hotel 5 stars

TripAdvisor rating 4.0/5 100 reviews
SO/ Auckland
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Room 1

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Hotel extras

  • Keep your ears peeled for sensational mixes of musical genres at HI-SO

  • Club Signature lounge (opening 30th April 2019) is exclusive to SO Club and Suite guests.

  • Choice of design element of Liquid, Vapour or Solid accommodation rooms

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • AUCKLAND AIRPORT
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Babysitting on request
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

SO/ Auckland

Corner of Customs St E& Gore St
Auckland Central
1010
auckland
new zealand

Tel: +6493791860

Fax: (+64)9/3791861

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    AUCKLAND AIRPORT At 20km / 12.43 miles - Shuttle paying

  • By boat

    FERRY TERMINAL At 0.5km / 0.31 miles

  • By train

    BRITOMART ATATION At 0.2km / 0.12 miles

GPS :-36.845421, 174.768507

Our accommodations

Using Auckland's volcanic origin as inspiration, our hotel rooms are design masterpieces with all the modern technologies needed to keep you connected.

SO COZY, 1 King Bed

  • Max. number of persons: x3
  • Area: From 32m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Nespresso machine
  • Coffee/tea making facilities
  • Shoe polisher
  • Automatic wake up call(...)

SO COZY, 2 Single Beds

  • Max. number of persons: x3
  • Area: From 32m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Nespresso machine
  • Coffee/tea making facilities
  • Shoe polisher
  • Automatic wake up call(...)

SO COMFY, 1 King Bed

  • Max. number of persons: x3
  • Area: From 34m²
  • Views: Harbour view, City side *

* Subject to availability

  • Wireless internet in your room
  • Nespresso machine
  • Coffee/tea making facilities
  • Shoe polisher
  • Automatic wake up call(...)

SO CLUB, Club Signature Access, 1 King Bed, Harbour Views

  • Max. number of persons: x3
  • Area: From 38m²
  • Views: Harbour view *

* Subject to availability

  • Wireless internet in your room
  • Nespresso machine
  • Coffee/tea making facilities
  • Shoe polisher
  • Automatic wake up call(...)

SO SUITE, Club Signature Access, 1 King Bed

  • Max. number of persons: x3
  • Area: From 44m²
  • Views: Harbour view, City side *

* Subject to availability

  • Wireless internet in your room
  • Nespresso machine
  • Coffee/tea making facilities
  • Shoe polisher
  • Automatic wake up call(...)

Our restaurants and bars

HARBOUR SOCIETY

Type of cuisine: French

Discover the art of French cuisine reimagined by our So passionate team of chefs. Feast your eyes and appetite on the breathtaking vistas, the perfect match for the elegant creations by our renowned Head Chef.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

JAVALAB

Type of cuisine: Cafe

Our streetfront Cafe mixes the art of French patisserie with experimental coffee brewing.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MIXO

Photo non contractuelle / Strictly non binding

The stylish and playful MIXO serves up great drinks and tunes

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HI SO

Photo non contractuelle / Strictly non binding

Elevate your status in Auckland's hottest sky high rooftop bar. Pose with your friends for Instagram worthy shots of the harbour. Socialise on our outdoor terrace or up the fun factor with a private booth.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 231 m²

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 120 people

Find out more
SO/ Auckland Meeting Room

Our guest reviews for
SO/ Auckland

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

491 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

100 reviews

Good In City -

Customer review rating 4.5/5

Don L. Business - 20/05/2019 AccorHotels certified review

Short but comfortable - freindly Team

Dear Don L., We very much appreciate your comments regarding your stay at the SO/ Auckland. Perhaps the next stay could be a longer one. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Really amazing hotel and facilities

Customer review rating 4.5/5

Paddy W. Couples - 20/05/2019 AccorHotels certified review

Magic

Dear Patrick W., We very much appreciate your comments regarding your stay at the SO/ Auckland. I am SO pleased you enjoyed our magical wonderland. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Great yet again

Customer review rating 4.5/5

Chris M. Business - 19/05/2019 AccorHotels certified review

Seamless trip from check in to check out and all the bits in-between.

Dear Christopher M., We very much appreciate your comments regarding your stay at the SO/ Auckland. A seamless trip makes for an enjoyable stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Friendly staff, comfortable room & great restaurant

Customer review rating 4.5/5

Michael S. Couples - 19/05/2019 AccorHotels certified review

All staff we incurred were very helpful. Valet parking was useful. The pool, sauna and gym was good. We enjoyed the restaurant for a dinner and two breakfasts - great breakfast selections The Junior Suite we were upgraded to was very roomy however liked the lay out of the Club room I saw and the other rooms looked to be very spacious.

Dear Michael S., We very much appreciate your comments regarding your stay at the SO/ Auckland. We have a selection of different room type which can be reviewed on our website. I am pleased to know you enjoyed your time with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Very enjoyable hotel with great facilities and pleasant hotel staff

Customer review rating 4.5/5

Ross W. Couples - 19/05/2019 AccorHotels certified review

As above. The stay with SO was far better than expected Your facilities are top class and restaurant outstanding.

Dear Ross W., We very much appreciate your comments regarding your stay at the SO/ Auckland. I am SO pleased to hear we exceeded your expectation. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…
Customer review rating 4.5/5

Anonymous Couples - 18/05/2019 AccorHotels certified review

Very good. Raves about it to friends

Dear Michael , We very much appreciate your comments regarding your stay at the SO/ Auckland. Word of mouth is always a great form of advertising. I am SO pleased to hear you enjoyed your time with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

This is a beautiful hotel in a convenient location in Downtown Auckland.

Customer review rating 4.5/5

Susheel M. Families - 17/05/2019 AccorHotels certified review

I enjoyed my stay and liked the modern look. However, throughout my stay there were errors been made by staff which was somewhat annoying. I believe this may have been as a result of some new staff?? Even my bill had charges in error of about $200.

Dear Susheel M., We very much appreciate your comments regarding your stay at the SO/ Auckland. I apologize for the hiccup regarding your booking. I have researched your booking and noticed we had rebated an amount. This was a gesture of goodwill hence providing a complimentary upgrade. I also hope you enjoyed your birthday and the complimentary bottle of champagne on behalf of the hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

nice and relaxed

Customer review rating 4.5/5

Anonymous Business - 17/05/2019 AccorHotels certified review

I liked the fit out and design, staff was nice - not sure why either the shower or the toilet has to be open at all times......

Dear Stephanie , We very much appreciate your comments regarding your stay at the SO/ Auckland. Our design is very much of the open plan aspect. We have other room types which are more private and can be viewed on our website. I am however pleased you enjoyed your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Great central spot to stay.

Customer review rating 4.5/5

H W. Business - 16/05/2019 AccorHotels certified review

Great location in the city center, with attentive staff, good surroundings, great rooms, and fantastic breakfasts.

Dear Hutch , We very much appreciate your comments regarding your stay at the SO/ Auckland. Our breakfast is surely the perfect way to start your day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Weekend Away

TripAdvisor rating 4.0/5

Susheel M Family - 16/05/2019 TripAdvisor review

New and very modern. I liked the hotel and the location was great for our weekend in the city, close to very good restaurants in Downtown Auckland. Service was good but had a few minor mistakes, which appears to have been new stafff issues. I also had some costs added to my checkout bill which were not mine and was quickly taken off when pointed out.

Dear Susheel M, Thank you for your positive review and for noting the hotels great location. I'm sorry there was a mix up with the billing on check-out but I'm pleased to see this was quickly corrected. We'll have a chat with the team at the Front Desk just to make sure we are back to our normal accurate standards. Please drop me a note if you're heading back to Auckland and of course we'd love the chance to host you again and improve on last time. Kind regards from SO, Stephen Gould - General Manager E: Stephen.Gould@accor.com

Just ok

Customer review rating 4.5/5

Tanya R. Friends - 15/05/2019 AccorHotels certified review

Room was good. Breakfast was worst I have ever had and traveled all over the world. Dinner was very average thankfully I got 50% off.

Dear Tanya R., Thank you for taking the time to tell us about your experience at the SO/ Auckland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At SO/ Auckland, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Best Hotel we have stayed at

Customer review rating 4.5/5

Marie Couples - 14/05/2019 AccorHotels certified review

Loved the decor, was very interesting and beautiful. The service was amazing, I have never had someone come out and open my door for me when we pulled up, everyone was super friendly. The room was lovely, the bath tub in the room was perfect and such a great selection of movies and a super comfy bed. The roof top bar had amazing views but we ended up going down to the ground bar because we were in a bit of a rush to get to our concert and it seemed like the staff were a bit rushed off their feet and was a bit of a wait time. But the ground bar made our cocktails super quick and one of the best Singapore Slings i've ever had! thank you SO/ Auckland we loved our stay!!

Dear Marie M., We very much appreciate your comments regarding your stay at the SO/ Auckland. I truly believe it is the finer details which creates a truly memorable experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Wow, Thank you. A great stay at a hard time

Customer review rating 4.5/5

Raewyn D. Couples - 14/05/2019 AccorHotels certified review

Everything was almost perfect. The club lounge was amazing, with charming friendly staff who really made our stay. We were here for 7 nights and loved it. Breakfast is perfect. Beds are so comfy. All with a great location. Mini bar wasn't replaced daily and neither were bathroom amenities. Cleaning want that great, but passable at a glance. I hate to criticise as I really felt that we were looked after here. The staff are the best !!!!

Dear Raewyn D., We very much appreciate your comments regarding your stay at the SO/ Auckland. Thank you looking past the hiccup regarding the mini not being replenished, yet still enjoying your stay with us. We hope the hard time passes. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Wonderful

Customer review rating 4.5/5

Anonymous Couples - 14/05/2019 AccorHotels certified review

Magical

Dear Raewyn M., We very much appreciate your comments regarding your stay at the SO/ Auckland. I am SO pleased to hear that you had a "magical" time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Memorable experiance

Customer review rating 4.5/5

Mark Couples - 14/05/2019 AccorHotels certified review

From the moment we arrived it was evident this hotel was standout, service and facilities perfect.

Dear Mark , We very much appreciate your comments regarding your stay at the SO/ Auckland. I am SO pleased to read you had a great stay from start to end. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Exceptional !!!!

Customer review rating 4.5/5

Christine O. Couples - 14/05/2019 AccorHotels certified review

From check in to check out your staff were exceptional. We were upgraded for an anniversary with was VERY much appreciated and the décor of your reception and rooms is out of this world. Loved every thing about our stay..

Dear Christine , We very much appreciate your comments regarding your stay at the SO/ Auckland. Thank you for sharing your special anniversary with us at SO. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Ms

Customer review rating 4.5/5

Anonymous Families - 14/05/2019 AccorHotels certified review

The hotel decor is amazing. The rooms are very luxurious & absolutely love the bath however some of the staff let us down with bad service. However when we complained the duty manager was quick to sort it out. House keeping was a bit slack also.

Dear Sarah R., We very much appreciate your comments regarding your stay at the SO/ Auckland. I would like to offer my sincere apologies for the inconvenience caused to you. Clearly what you encountered was well below our usual high standards. It is always our aim to ensure guests enjoy professional service and their expectations are exceeded by our caring innovative style of hospitality however on this occasion we failed to deliver. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Very enjoyable

Customer review rating 4.5/5

Niall Couples - 13/05/2019 AccorHotels certified review

The room was nice and the service was excellent.

Dear Niall B., We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Great staff and atmosphere

Customer review rating 4.5/5

Dianne Couples - 13/05/2019 AccorHotels certified review

most helpful staff

Dear Dianne M., We very much appreciate your comments regarding your stay at the SO/ Auckland. We certainly strive to achieve excellence in every aspect of our business and it is really only with feedback from guests such as you that we can improve and maintain the high standards in which we pride ourselves. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Great hotel

Customer review rating 4.5/5

Richard W. Couples - 13/05/2019 AccorHotels certified review

The room was brilliant. Unfortunately in our view the restaurant was not as good as it should have been. And the wait staff tried a bit hard.

Dear Richard W., We very much appreciate your comments regarding your stay at the SO/ Auckland. I am really sorry to hear about your restaurant experience. We certainly strive to achieve excellence in every aspect of our business and it is really only with feedback that we can improve and maintain the high standards in which we pride ourselves. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…
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