SO/ Auckland 5 stars

Customer review rating (ALL Rating) 4.3/5 2,238 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Home to social butterflies, HI-SO is Auckland's hippest rooftop bar

  • Club Signature lounge is exclusive to SO Club and Suite guests.

  • Choice of elements-inspired room design; Liquid, Vapour or Solid.

  • SO/ SPA.

  • ALLSAFE accredited.

Our accommodation(s)

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Hotel location

SO/ Auckland

Corner of Customs St E& Gore St, Auckland Central
1010 AUCKLAND
New Zealand

GPS:-36.845421, 174.768507

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,238 reviews

TripAdvisor Rating  4.0/5  299 reviews

High end accommodation with 5 star restaurant

Customer review rating 5.0/5

Dave M. Couples - Confirmed reviews ALL

SO/ Auckland is one of the best places I have stayed. All staff at check-in/check out were outstanding. Particular mention to the person that checked us in, unfortunately can't remember his name but I know he had only been at SO for a couple of weeks. He was polite, humorous and engaging. Great work. The room was fantastic and serviced to perfection each day. Breakfast staff were attentive and food was very good. The highlight for us was dinner. We ate in the restaurant 3 nights out of 4 and every time we were impressed. The chefs put out unbelievable food, with each component on every dish complimenting the major item. 1st class dining. Staff (all) were fantastic. Special mention to Ben and Mikaela who just added the cherry on top. Both full of knowledge and sincerity which is sometimes missing in high end restaurants. Loved our stay.

Dear Mr. M., Thank you for taking the time to review your stay with us. We will make sure that Chris will hear your good words about him, and that his effort will be recognised! Your feedback will serve us motivation to continue striving to provide the best service. We look forward to hosting your accommodation again! Warm regards, SO Auckland Team

Fabulous Hotel

Customer review rating 5.0/5

Vanessa Families - Confirmed reviews ALL

Wonderful hotel in a great location. Staff are fantastic. My son had just had surgery and needed a constant supply of ice for 24 hours. They were brilliant. Extremely helpful. A real credit to your hotel. Thank you.

Dear Vanessa, Thank you for your kind words and for choosing our hotel. We're glad to hear that our staff could assist you and your son during your stay, especially during a challenging time. We appreciate your feedback and hope to welcome you back soon. Best regards, Cadmiel Villar Duty Manager SO/ Auckland

A great up-market hotel in the centre of Auckland

TripAdvisor rating 5.0/5

nigelwilkinson TripAdvisor review

A great up-market hotel in the central business district and very close to the harbour. Our room was large and very nicely designed. Lots of extras included such as a Nespresso coffee machine. The staff were friendly and helpful. Highly recommended.

Comfortable stay fabulous reception staff

Customer review rating 3.5/5

Jet Couples - Confirmed reviews ALL

Loved the quirky decor and the staff at check in very friendly & helpful. Shame we only had one night & that the roof top bar was closed on Sundays.

Dear Ms. T., We thank you for taking the time to review your stay with us! We are very glad that you found our service to be great. We always try to accommodate our guest to the best of our ability. We apologize for any shortcoming you had face during your stay, we look forward to the day you come back and have an improved experience. Warm regards, SO Auckland Team

Not a good welcome.

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

After a wonderful 5 days stay at Nootel Queenstown, we arrived as 12:30 at the SO Auckland. We were told that the room wasn't ready, but we checked in and we would be called by phone asap. While we were leaving for a walk downtown, the person at the reception tells us that a room was available at that moment on the third floor but we'd rather wait a higher floor till max 15:00h (check in time). At 14:00 we came back to the hotel, tired of walking around. Room wasn't ready yet. We waited at the lobby w eye contact with the hotel reception. Around 14:30 the person who received us, dissapeared. At 15:00 when we were entitled to go to a room, nobody called us. 15:05 nothing 15:10 nothing At 15:15 tired of being forgotten I went and asked at the counter for my room. Needed to explain all my story to another person, because clearly there wasn't a proper handover among shifts. We finally got a room at the ninth floor, after been offered initially a room at the third floor! This hotel on my black list now.

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Other web-users rate our hotel

  • 447 reviews 9.1/10 Location
  • 1,171 reviews 7.6/10 Room
  • 1,131 reviews 8.1/10 Service
  • 11 reviews 5.6/10 WiFi
  • 404 reviews 8.7/10 Vibe
  • 391 reviews 7.1/10 Food
  • 260 reviews 6.3/10 Bar
  • 236 reviews 7.9/10 Breakfast

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