Hotel - Mercure Hotel Berlin Wittenbergplatz
Mercure Hotel Mercure Hotel

Mercure Hotel Berlin Wittenbergplatz

4.5/5 452 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room
    • Fiber optic technology provides the highest possible speed of Internet connection. (Paying)
    • Internet access via Fiber Optics
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 10  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Cash machine

Leisure and activities

  • Other sports activities
    • Bicycles rental (Paying)
    • Bike rack facilities (Paying)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 6:30-22:30
    • Opening hours : Week-end 6:30-22:30

Business services

  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

The Mercure Hotel Berlin Wittenbergplatz has 183 non-smoking rooms with adjustable air conditioning. Choose between a Standard Room (approx. 237 sq. ft [22 m²]) or a Privilege Room (approx. 269 sq. ft [25 m²]), some of which also feature a balcony.All rooms are equipped with a flat-screen TV. WIFI is available free of charge around the clock. Tea and coffee can be prepared in your room. 1 child up to 6 years of age can sleep for free in their parents' room.

  • 183 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 18 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Direct dial telephone
    • Baby bed
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
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4.7/5 AccorHotels Rating 1,698 reviews

Our guest reviews for Mercure Hotel Berlin Wittenbergplatz

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 452 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Brian K. Couples - 09/07/2018 AccorHotels certified review
« I loved this hotel, it is in a fantastic location, very friendly staff, really clean hotel, everything is fresh and new and a great breakfast!! »

We were delighted with this hotel. It is in a fantastic location with the metro station right outside and in the heart of one of Berlins main shopping areas and close to so many key places. We loved staying here, the hotel room was lovely, great air conditioning, everything very clean and new and fresh. A great breakfast every morning and the staff were so friendly too!! I will highly recommend the hotel and will stay again if I return to Berlin soon!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., we very much appreciate your comments regarding your stay at the Mercure Hotel Berlin Wittenbergplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Berg General Manager

Denis Business - 07/07/2018 AccorHotels certified review
« Disappointed this time »

I used to come often to Berlin and would not stay at another hotel , have always left good feedback. However this time I came with my daughter. She was hungry Tuesday night and called for room service . The person on the phone said "I will come to your room" and never came. I then arrived from work and went to get her a currywurst from the guy outside the hotel. I wasn't happy about this . Then the morning the cleaner said she had to clean now , it was 9 am. She said she could not come back in two hours so I told her not to clean the room . So basically if you want to stay in bed a little longer you get punished by not getting your room cleaned . Maybe there was a change of management since last time . I always love to stay at that hotel but this time it was disappointing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin Wittenbergplatz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. To show you how importand for us your satisfaction is, we will credit you some extra points on your membership card. Sincerely, Holger Berg General Manager

Kyung-il J. Friends - 06/07/2018 AccorHotels certified review
« Good »

nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., we very much appreciate your comments regarding your stay at the Mercure Hotel Berlin Wittenbergplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Berg General Manager

Yoram Families - 05/07/2018 AccorHotels certified review
« Very good & pleasant »

The over all experience was very and pleasant. The location of the hotel was amazing. in the middle of a beautiful plaza, and very accessible by public transport. The staff was very nice and helpful, and helped us with any question or query we presented to them. The breakfast was great! there was enough variety for everyone to find something they like. the wide variety of tea and the pancake machine were our favorite part. The room itself was spacious, with big windows looking at the plaza and good bathroom. We enjoyed the complementary robe and minibar. The two downsides to the room were the third bed and the curtains. the bed was a folded bed and was uncomfortable for a grown person. with such a big room we expected a better bed. we couldn't achieve full darkness in the room because the curtains were too narrow, and it was hard to move them with the roof being so high.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., we very much appreciate your comments regarding your stay at the Mercure Hotel Berlin Wittenbergplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Berg General Manager

Anonymous Couples - 05/07/2018 AccorHotels certified review
« Last year was better »

Room was ready later than expected, then didn't get the room which we were told, but got a smaller and darker room. Lady at check-in not that friendly. Le Club status doesn't seem to matter to anyone. Still, location is great for tourists

Anonymous Couples - 04/07/2018 AccorHotels certified review
« Great value »

Very pleasant stay. Everything catered for. Good location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., we very much appreciate your comments regarding your stay at the Mercure Hotel Berlin Wittenbergplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Berg General Manager

Marcus Solo - 28/06/2018 AccorHotels certified review
« ok »

your hotel is friendly but some time depends who"s on the reception. what i like no wot time in check in ?. hotel loyaly card do customers need to wait a long tome for a room or not ? your hotel room r nice and comfortable and clean breakfast is ok what would be nice is see fish on the buffet all the time then it "ll be good value for your money staff at breafast helpful friendly but a little slow clearing tables apart from that your hotel is good value for money

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., we very much appreciate your comments regarding your stay at the Mercure Hotel Berlin Wittenbergplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We apologize for the waiting time while you checked in. Tis is not the normal situation.We do everything to minimize waiting time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Berg General Manager

Giulio Couples - 27/06/2018 AccorHotels certified review
« Very nice hotel, great location, very confortable room »

The location is wonderful, easy to go shopping during the day, very close to night life and 1 minute away for a big metro stop. The staff is very friendly and helpful, the room very comfortable and extremely quite.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., we very much appreciate your comments regarding your stay at the Mercure Hotel Berlin Wittenbergplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Berg General Manager

B. Business - 26/06/2018 AccorHotels certified review
« Very good outside of breakfast manager »

I booked the room without breakfast not knowing I would take him in my office or not. So when I arrived the first day I paid my room for the nights in advance without breakfast. Following my first day in the office I réalised I would have to take breakfast in the hotel. So I showed up 3 mornings at Mercure breakfast and the guy in charge after taking my room number and my name was chasing with a paper to sign as if I would leave at the end without paying.. it a bit ridiculous when you pay almost 700€ in advance!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin Wittenbergplatz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. It is the normal way to handle extra bookings with a confirmation by signing it. Also it is a safety for every guest that not any other person can book extras on the account. If you book the breakfast in advance we do not need it. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Holger Berg General Manager

K. M. Friends - 26/06/2018 AccorHotels certified review
« Ein Top City Hotel »

Stylisches Hotel in bester City Lage! Ruhige Zimmer, tolle Klimaanlage!

Our hotel has responded to the review
Our hotel has responded to the review

Liebe Frau K., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Berlin Wittenbergplatz. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Holger Berg Hoteldirektor

Mariak Couples - 25/06/2018 AccorHotels certified review
« Nice hotel »

Nice hotel with spacious room and excellent breakfast. I would not choose this location for my next trip though, as this is one of the expensive areas of Berlin and to me lacking a bit of character. Good for brand shopping though, and subway stop is next to the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. K., thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin Wittenbergplatz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Holger Berg General Manager

Jipi Solo - 25/06/2018 AccorHotels certified review
« Nice hotel »

This is a really nice hotel by the public transport. Easy to access. The staff was amazing, you see they care about their guests. I do recommend this hotel and I will definitely book there again next time I’m staying in Berlin,

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur M. nous vous remercions pour vos commentaires suite à votre séjour à Mercure Hotel Berlin Wittenbergplatz. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur M., en l’expression de nos sentiments les meilleurs Holger Berg Directeur Génèral

Ivan S. Business - 25/06/2018 AccorHotels certified review
« Dr »

Excellent, good accomodation, facilities in the room, breakfast and position

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., we very much appreciate your comments regarding your stay at the Mercure Hotel Berlin Wittenbergplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Berg General Manager

Nina Solo - 24/06/2018 AccorHotels certified review
« Modern hotel »

The hotel had modern design and all the facilities were clean. Good selection at the breakfast. The location is wonderful for shopping and the transport links nearby also served to get me wherever I wanted to go in Berlin.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., we very much appreciate your comments regarding your stay at the Mercure Hotel Berlin Wittenbergplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Berg General Manager

Julian Solo - 21/06/2018 AccorHotels certified review
« Another nice stay at this hotel. »

This was my 2nd stay at this hotel. It is in a great location next to KaDeWe department store and Wittenbergplatz underground station. Breakfast is good, and all staff are very friendly and speak very good English. I did have a few issues with my room being serviced, but I raised this with the Reception Team and the General manager spoke to me personally to resolve this. I look forward to my next stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., we very much appreciate your comments regarding your stay at the Mercure Hotel Berlin Wittenbergplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Berg Genral Manager

Pete Friends - 20/06/2018 AccorHotels certified review
« Relaxed stay with no inconveniences »

We arrived by early flight and got checked in immediately (after joining Le Club but anyway), staff was nice and helpful. Decent rooms with good location. Lots of choices for having breakfast in surrounding area or in the hotel as we didn't have it included in room price.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., we very much appreciate your comments regarding your stay at the Mercure Hotel Berlin Wittenbergplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Berg General Manager

Fleet O. T. Friends - 19/06/2018 AccorHotels certified review
« Enjoyable stay »

Very comfortable hotel in a good location with easy access to the U-Bahn. Reception staff were very helpful. Good choice of places to eat and drink nearby.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin Wittenbergplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Berg General Manager

Mike Solo - 18/06/2018 AccorHotels certified review
« Nice and clean room. Very friendly stuff. »

All very good, the locations also good, apart from two points: 1) I would expecte the wifi to be free. Charging any amount (however small) on top of 100+/night stay for the wifi seems unreasonable 2) The lady photos above the bed and in the bathroom are a bit freaky. I din't mind, but, it definatelly doesn't improve the place

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., we very much appreciate your comments regarding your stay at the Mercure Hotel Berlin Wittenbergplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. You claim that the wifi is not free of charge. But it is free of charge. There is just a small amount if you like to use the high speed wifi. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Berg General Manager

Business - 18/06/2018 TripAdvisor review
« Top Hotel In Berlin City Centre »

If travelling for business and looking for a hotel in Berlin City Centre you cannot get anything wrong here. Also for tourists it would be a great place to stay. Clean, silent, comfy, great rooms and breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear hstollber, thank you so much for sharing your wonderful review here at Tripadvisor. It was a pleasure for us to host you in our Mercure Hotel and we look forward to welcome you soon again. Greetings from Berlin. H. Berg -General Manager-

Francesca Business - 12/06/2018 AccorHotels certified review
« Good! But could have been even better (see below) »

Great location, clean rooms, most of the staff friendly and helpful in general. Only one odd occurrence: When we asked about late check-out the reaction of the staff was strangely emphatic, by which I mean rude, lengthy, and aggressively repetitive (a single, polite 'no' would have been fine!). Perhaps some issue needs to be resolved between the chain and the Wittenbergplatz branch? Aside from that, it was a pleasant stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin Wittenbergplatz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Holger Berg General Manager

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