Hotel - Mercure Istanbul Topkapi
Mercure Hotel Mercure Hotel

Mercure Istanbul Topkapi

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4.0/5 200 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 0:00
    • Opening hours : Week-end 0:00 - 0:00

Business services

  • 12 meeting room(s)
  • Self service business centre
See all services

Hotel location

Our rooms

  • 204 rooms
  • 50 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Crib on request
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • WiFi in your room
    • Work desk in all rooms
    • Crib on request
    • Pay per view channel(s)
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating Based on 442 reviews

Our guest reviews for Mercure Istanbul Topkapi

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 200 reviews
AccorHotels certified review
Ashli T. Business - 11/02/2018
« It was fine »

It was good and I enjoyed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Toshang A., We very much appreciate your comments regarding your stay at the Mercure Istanbul Topkapi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gülgün Bilgili Guest Relations Executive

AccorHotels certified review
Evren T. Business - 10/02/2018
« Comfortable room, friendly staff »

The room was comfortable and the staff was friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Evren Merih T., We very much appreciate your comments regarding your stay at the Mercure Istanbul Topkapi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gülgün Bilgili Guest Relations Executive

AccorHotels certified review
Deyan S. Business - 09/02/2018
« Ok »

There was problem with electricity and there was a waiter who was trying to charge me more for my coffe at the lounge.he was very disreapecrful after i carch him laing.i thnik this is a nice hotel and things like this are not suposed to happen.becouze of him i will never go back to this hotel.after all the ither stuff was good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Deyan Slavchev, Thank you for taking the time to tell us about your experience at the Mercure Istanbul Topkapi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gülgün Bilgili Guest Relations Executive

AccorHotels certified review
Yas Friends - 08/02/2018
« Great experience »

I really liked staying at mercure hotel istanbul. I felt very confortable and the staff were very friendly, we got along with them easily, loved it!

Our hotel has responded to the review
Our hotel has responded to the review

Dear yasemyn mashallah ali, We very much appreciate your comments regarding your stay at the Mercure Istanbul Topkapi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gülgün Bilgili Guest Relations Executive

AccorHotels certified review
Sultan A. Couples - 04/02/2018
« The worst »

-worst service -dirty rooms, bed sheets -it takes for ever for room service to serve

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sultan Alsaif, Thank you for taking the time to tell us about your experience at the Mercure Istanbul Topkapi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gülgün Bilgili Guest Relations Executive

AccorHotels certified review
Ivonne Business - 02/02/2018
« Nice Hotel for a stay in Istanbul »

Hotel was nice and the staff was very friendly and helped us at every occasion. However, there was not possibility for the suitcase to be placed except for the tables, the tab water was only cold (very cold) and the air condition was not able to adjusted.

AccorHotels certified review
Ahmed H. A. Families - 02/02/2018
« very good hotel »

nice, but i lost my phone bluetooth speaker in the hotel room and i wonder how took it !

AccorHotels certified review
Zoya Families - 01/02/2018

Staff was amazing,polite, accurate,only problem we had was foul smell in shower,room service gave us special machine to clean up the air,which kind of( partially) solved the problem with the odor,if not for this tiny problem I would rate our stay as 10 out of 10

AccorHotels certified review
Nge C. W. Solo - 01/02/2018
« A good experience in Istanbul »

The title explains it all. It was a good start for my trip in Istanbul where it originated all the way from Mercure Istanbul Topkapi. I like the cleanliness of the hotel as well as the friendliness of the staffs. The gym is something I particularly will bring up - spacious and equipped with many equipment. The experience was just simply - satisfying!

AccorHotels certified review
Hisham Business - 29/01/2018
« Window »

My window was left opened & I tried to close it but I couldn’t & tried reception 3 times till they sent someone to fix , the person replied to me asked me to do it myself which Is not good to be asked since I’m afraid of heights

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hisham Zeineldein, Thank you for taking the time to tell us about your experience at the Mercure Istanbul Topkapi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gulgun Bilgili Guest Relations Executive

AccorHotels certified review
Anonymous Families - 27/01/2018

It’s good but there’s some of bad things like the house keeping and the breakfast has to improve more

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.A., We appreciate your time to write a review to share your sincere thoughts about Mercure Istanbul Topkapi Hotel. Your comments about breakfast and cleaning are taken seriously into consideration and necessary corrections will be made accordingly. We are looking forward to seeing you again on your next visit. Sincerely, Gülgün Bilgili Guest Relations Executive

AccorHotels certified review
Wasim Friends - 27/01/2018
« perfekt hotel, for single, family or friends »

very nice and easy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.W., We very much appreciate your comments regarding your stay at the Mercure Istanbul Topkapi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gülgün Bilgili Guest Relations Executive

AccorHotels certified review
Bassam M. Families - 24/01/2018
« It was very relaxing and comfortable »

When I arrived I’ve been helped by Gulgun and Songul they gave a very satisfied service, and they gave me a cofortable room. Thank you Songul and Gulgun for taking care of me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bassam M., We very much appreciate your comments regarding your stay at the Mercure Istanbul Topkapi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gülgün Bilgili Guest Relations Executive

AccorHotels certified review
Taza Friends - 21/01/2018
« Front desk was quite helpful »

brief only one evening due to unforeseen circumstances

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alarakhia Murtaza, We very much appreciate your comments regarding your stay at the Mercure Istanbul Topkapi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gülgün Bilgili Guest Relations Executive

AccorHotels certified review
Tatenda A. N. Friends - 20/01/2018
« Miss »

The front desk was so helpful. I left my phone in the taxi when I got to the airport and they were able to track the taxi for me. That was the best thing ever because I thought I lost my phone for ever. I had a comfortable stay and the staff were friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tatende Ashley Ndagurwa, We very much appreciate your comments regarding your stay at the Mercure Istanbul Topkapi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gülgün Bilgili Guest Relations Executive

AccorHotels certified review
M. Business - 15/01/2018
« M. »

I really like that hotel and I like to stay in it everything is comfortable. And I would like to thank ms gulgun bilgili she really makes things good and easy and she is the reason why I always come to this hotel. Maybe just need to get a better shampo and shawer gel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohamed Mohamed, We very much appreciate your comments regarding your stay at the Mercure Istanbul Topkapi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gülgün Bilgili Guest Relations Executive

AccorHotels certified review
Mohammed Couples - 14/01/2018
« S. »

It was very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohammed Sabr, We very much appreciate your comments regarding your stay at the Mercure Istanbul Topkapi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gülgün Bilgili Guest Relations Executive

AccorHotels certified review
M. D. Business - 14/01/2018

Very nice experience. The hotel is so close to the Ataturk Hotel. In regard to room service, the hotel has an excellent room service and I moslty liked that my room was cleaned and tidied daily. The staff are very nice and domestic. In regards to the breakfast, the presented dishes were varied and presented in a pleasant way. The scene from my room's window is very beautiful. I could only sleep if I opened the curtains and watched the cars and the lights of near buildings. However, only one issue I think will make the experience fully perfect. the ceiling of the bathroom was leaking water. So, I think you need to fix that. Otherwise, I would stay again and again during my future trip in your lively hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daibes Mayada, We very much appreciate your comments regarding your stay at the Mercure Istanbul Topkapi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gülgün Bilgili Guest Relations Executive

AccorHotels certified review
Lidija Couples - 08/01/2018
« 1 night stay »

Thank you for a pleasant meeting and was quite pleasant to get a call from you in the evening after the check out. The hotel is extremely comfortable for people who want to reach Ataturk airport in a short time. The hotel is near a busy street, but the noise does not bother. One point: please check your place on the map in booking.com - showing a little bit different place, so took some time to find.

Our hotel has responded to the review
Our hotel has responded to the review

Dear L., We very much appreciate your comments regarding your stay at the Mercure Istanbul Topkapi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your feedback about map in booking , we will check and correct it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gulgun Bilgili Guest Relations Executive Guest Relations Executive

AccorHotels certified review
Basim S. Business - 06/01/2018
« Extremely satisfied »

Very nice hotel ,polite staff, amazing spa ,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Basim s., We very much appreciate your comments regarding your stay at the Mercure Istanbul Topkapi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best Regards, Guest Relations Executive

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