Hotel - Mercure Istanbul Topkapi
Mercure Hotel Mercure Hotel

Mercure Istanbul Topkapi

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4.0/5 227 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 0:00
    • Opening hours : Week-end 0:00 - 0:00

Business services

  • 12 meeting room(s)
  • Self service business centre
See all services

Hotel location

Our rooms

  • 204 rooms
  • 50 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Crib on request
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • WiFi in your room
    • Work desk in all rooms
    • Crib on request
    • Pay per view channel(s)
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 597 reviews

Our guest reviews for Mercure Istanbul Topkapi

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 227 reviews
AccorHotels certified review
Nasser A. S. Business - 17/05/2018
« Mr »

from staffs to breakfast excellent and location is very good

AccorHotels certified review
Abdelkareem S. Business - 16/05/2018
« Good hotel in perfect location »

I like this hotel, the location of it is amazing, you can take metro or metro Bus, or tram line, or buses, everything is easy to find everything you need

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohamed Maher S., We very much appreciate your comments regarding your stay at the Mercure Istanbul Topkapi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gulgun Bilgili Guest Relations Executive

AccorHotels certified review
Raed A. B. Couples - 15/05/2018
« Mr. Raed »

This is very place the beautiful view around the window nice Good job is the service person .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raed Al b., We very much appreciate your comments regarding your stay at the Mercure Istanbul Topkapi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gulgun Bilgili Guest Relations Executive

AccorHotels certified review
H. M. Business - 10/05/2018
« Great »

It's wonderful

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. H., We very much appreciate your comments regarding your stay at the Mercure Istanbul Topkapi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gulgun Bilgili Guest Relations Executive

AccorHotels certified review
Valentina A. Friends - 05/05/2018
« Not bad »

The hotel is old and requires rennovation. Staff doesn’t speak good english.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Evgeniia P., We would like to thank you for your kind interest that you have shown mercure topkapı Hotel. Please kindly be informed that your comments are so valuble for us to make your further staying,more pleasent. We are looking forward to welcome you soon. Kind Regards Sincerely, Gulgun Bilgili Guest Relations Executive

AccorHotels certified review
Lt Couples - 04/05/2018
« Clean/delicious breakfast/quiet area/ thin wals/ »

Very nice hotel, big and clean rooms, big bathroom, amazing breakfast. Very thin wals. The pool is not separated man/woman is a family pool. Lack of English from some staff members. We had an issue with the bathroom, was water on the carpet and in the bathroom, we informed the staff more than 5 times, they didn't took any action, after 3 days I took a picture and show then to understand and they sort it out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Loredana T., We very much appreciate your comments regarding your stay at the Mercure Istanbul Topkapi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gulgun Bilgili Guest Relations Executive

AccorHotels certified review
George S. Couples - 03/05/2018
« Good services for the paid money »

The experience was good overall, the breakfast is of good quality and choices and the room is clean and well kept through the room cleaning service. There was a crack on the ceiling of the bathroom at the shower which is not ok and the room is smaller than advertised, also quite far from city center and the air conditioning was not working properly and most importantly the staff should learn a little bit more english, but the price was ok, overall being a good experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. George S., We very much appreciate your comments regarding your stay at the Mercure Istanbul Topkapi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gulgun Bilgili Guest Relations Executive

AccorHotels certified review
M. A. Business - 03/05/2018
« This hotel become my best choice when i go to istanbul »

Comfertable for my business and family , safe, location suitable for my people to reach me, location close to buplic transportation, worth the price, supportive staff , excellent facilities Cooperative reservation through calling hotel staff or through booking. Com Finally i would like to thank Mercure staff specially Mr. Ahmet Canoglu, Mrs. gülgün Bilgili and Mrs . Shafeka

Our hotel has responded to the review
Our hotel has responded to the review

Dear A. M., We very much appreciate your comments regarding your stay at the Mercure Istanbul Topkapi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gulgun Bilgili Guest Relations Executive

AccorHotels certified review
Jack Couples - 01/05/2018
« great stay great location »

we enjoyed out stay with you .... room was good ..... didn't get any Gold card benefits - staff were informed at check in

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul Briggs, We very much appreciate your comments regarding your stay at the Mercure Istanbul Topkapi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gulgun Bilgili Guest Relations Executive

AccorHotels certified review
Enginkizmazoglu Business - 27/04/2018

Very clean and comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Engin K., We very much appreciate your comments regarding your stay at the Mercure Istanbul Topkapi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gulgun Bilgili Guest Relations Executive

AccorHotels certified review
Mohamed Families - 27/04/2018
« everything was perfect »

everything was perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear MHD ADIB B., We very much appreciate your comments regarding your stay at the Mercure Istanbul Topkapi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gulgun Bilgili Guest Relations Executive

AccorHotels certified review
Anonymous Solo - 23/04/2018
« Nice hotel »

For the boint and gum

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abdulrahman Alrajaan, We very much appreciate your comments regarding your stay at the Mercure Istanbul Topkapi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gulgun Bilgili Guest Relations Executive

AccorHotels certified review
M N. Families - 21/04/2018
« Deceived »

Lot of problems in this hotel, the wall on your bed headboard shakes when the neighbors close there door, smoking smell everywhere, the room cleaning very bad first day we found lot of hair on the bed, tge breakfast I had to argue with tge egg maker for olive oil, he tried to play smart with me saying there is no more olive oil and I haven't yet finished talking to him he ignored me and start talking with another costumer, staff with very poor to none english and sometimes very rough, I wonder how you gonna attract more tourist with this kind of behavior, I had a very positive point of view about tourism in turkey but they need really to work on lots of things.

Our hotel has responded to the review
Our hotel has responded to the review

Dear n. M., Thank you for taking the time to tell us about your experience at the Mercure Istanbul Topkapi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gulgun Bilgili Guest Relations Executive

AccorHotels certified review
Zahraa I. Couples - 19/04/2018
« Great feeling and great staff i felt do comfortable:) »

It was relaxing moments for me snd my husband but we had the bad issue of far distance from all interesting areas. Great food great spa area w loved the gym too nd all the staff were elegant respectful thank God:)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs.Zahrah Ibrahimi, We very much appreciate your comments regarding your stay at the Mercure Istanbul Topkapi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gulgun Bilgili Guest Relations Executive

AccorHotels certified review
Dr. A. H. C. E. Couples - 18/04/2018
« We have enjoyed our stay in fact it was amazing »

-good reception ..good breakfast ..good room service ..extremely wonderful guest relation responsible called Gulgun. I will advise my favorite friends to stay at this property.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Deeb Hakim A., We very much appreciate your comments regarding your stay at the Mercure Istanbul Topkapi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gulgun Bilgili Guest Relations Executive

AccorHotels certified review
Haitam D. Families - 14/04/2018
« perfect »

very good experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Haitham d., We very much appreciate your comments regarding your stay at the Mercure Istanbul Topkapi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gülgün Bilgili Guest Relations Executive

AccorHotels certified review
Faisal K. Couples - 13/04/2018
« Nice≠at »

Worth staying next time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Faisal K., We very much appreciate your comments regarding your stay at the Mercure Istanbul Topkapi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gülgün Bilgili Guest Relations Executive

AccorHotels certified review
Sultan Business - 13/04/2018
« Quite place »

Every thing is great .. Room Service menu has to improved

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sultan A., We very much appreciate your comments regarding your stay at the Mercure Istanbul Topkapi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gülgün Bilgili Guest Relations Executive

AccorHotels certified review
Mohamad Couples - 10/04/2018
« acceptable »

i didn't like the small room size, bad smell in bathroom or the overly priced breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohamad Al Jafari, Thank you for taking the time to tell us about your experience at the Mercure Istanbul Topkapi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gulgun Bilgili Guest Relations Executive

AccorHotels certified review
Bahareh K. D. Families - 09/04/2018

we are pleasure to stay there for a week. breakfasts, rooms, pool' gym were really perfect. but it had not any assuming place like club, dancing salon, playing musics, shops and so on. ofcourse we stayed there just for sleeping and totally that was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Saleh Karimi Douna, We very much appreciate your comments regarding your stay at the Mercure Istanbul Topkapi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gülgün Bilgili Guest Relations Executive

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