Mercure Istanbul Topkapi 5 stars

TripAdvisor rating 4.0/5 331 reviews
Mercure Istanbul Topkapi
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+ 16 Services
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Room 1

Number of guests
Children's age
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Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 12 meeting room(s)
  • Self service business centre

Hotel location

Mercure Istanbul Topkapi

Merkezefendi Mah Mevlana Cad
No 112 1
Zeytinburnu
34150
istanbul
turkey

Tel: +902126657575

Fax: (+90)212/6657579

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    ISTANBUL At 10km / 6.21 miles

  • By train

    CEVIZLIBAG At 0.24km / 0.15 miles

GPS :41.013519, 28.906703

Our accommodations

Superior Room with 1 King-Size Bed

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk

Superior Room with 2 Single Size Beds

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk

Panoramic Corner Room with 1 Double Size French Bed

  • Max. number of persons: 2
  • Area: From 28
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk

Family Connecting Room with 1 Queen Bed and Twin Beds

  • Max. number of persons: 4
  • Area: From 50
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk

Deluxe Room with 2 Single Size Beds

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk

Deluxe Room with 1 King-Size Bed

  • Max. number of persons: 2
  • Area: From 28
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk

Executive Suite Room with Separate Living Room and King-Size Bed

  • Max. number of persons: 3
  • Area: From 55
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk

Junior Suite Room with Separate Living Room and King-Size Bed

  • Max. number of persons: 3
  • Area: From 45
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk

Our restaurants and bars

MERCURE TOPKAPI HOTEL RESTAURANT

Type of cuisine: International

The restaurant serves international dishes as well as Turkish specialities

Lunch

12:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

The bar serves a wide selection of snacks and regional international drinks in a stylish and relaxed environment. Enjoy your drinks while watching your favorite sports or taste our cocktails by the beautiful Istanbul view.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 350

  • Maximum capacity: 270 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Mercure Istanbul Topkapi

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

713 reviews

tripadvisor

TripAdvisor Rating 4.0/5

331 reviews

Mercure Istanbul Topkapi

TripAdvisor rating 4.0/5

sonofsun_12 Solo travel - 07/09/2019 TripAdvisor review

I am sure it was not intentional and may it was just a bad luck but a number of things went wrong for me during my stay in Mercure Istanbul Topkapi. I received an email 24 hours before my arrival for which I had booked online at accorhotels website asking me to check in online to save myself the inconvenience of waiting upon my arrival and I did so. Unfortunately when I arrived my room was not only not ready as promised but I was put in a smoking room rather the non smoking room for which I has requested in the additional request column. When I told the reception guy he said we did not notice your message!!

Worst Internet services of Accord Hotels Worldwide

TripAdvisor rating 4.0/5

Gustavo R Couples - 05/05/2019 TripAdvisor review

Regular customer of Accord Hotels, We have never experienced such poor Internet service, you have to keep logging up to 10 times in a day. Sometimes we were forced to come down to the front desk to get an steady connection, please if you need to be in touch with your family or your Country avoid this Hotel.

Dear Mr. Gustavo R, Thank you for your feedback after your recent stay at Mercure Topkapı İstanbul. We sincerely regret that we failed to meet your expectations fully. We look forward to welcome you back to show you that we can do better and have the opportunity to create a memorable stay. Please accept our sincere apologies for failing to service you properly. Best Regards, Gülgün Bilgili Guest Relations Executive

Dr a. S.

Customer review rating 4.1/5

Dr A. Couples - 28/09/2018 AccorHotels review

just not happy because of the money i did pay for the airport transfer compare to the taxi charges . i recommend the hotel not to be involve on this type of charges and the person to blame is Ahmet . the second problem is the air condition and the internet is not good at all for a 5 star hotel. im coming fro England and the weather is cooler than the hot weather in Istanbul. some cold air condition in the room will be appreciated. but the staff is very welcoming and the cleaner is amazing she done a great job. please the leadership need to stop those airport transfer because he only take 50 lyra to be at the airport. i really upset about this even after the gulgun tried her best to discount it for me

Dear a. S., Thank you for taking the time to tell us about your experience at the Mercure Istanbul Topkapi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gulgun Bilgili Guest Relations Executive
Customer review rating 4.1/5

Fatimah Families - 10/08/2018 AccorHotels review

beds are full of bugs,breakfast is routine it is the same every day,sheets are old and torn,rooms smell bad,leakage is clear on walls,room services is bad no response at all

Dear Fatimah Saleh I., Thank you for taking the time to tell us about your experience at the Mercure Istanbul Topkapi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gulgun Bilgili Guest Relations Executive

Bad experience

Customer review rating 4.1/5

Musaad Solo - 09/08/2018 AccorHotels review

Smally room, not clean, Window to the hi Way is broken and canot be closed. Too noise

Dear Musaad Kulaib A., Thank you for taking the time to tell us about your experience at the Mercure Istanbul Topkapi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gulgun Bilgili Guest Relations Executive

Amazing service and very clean hotel. Also perfect for gym addicts

Customer review rating 4.1/5

Mohammad B. Solo - 05/08/2018 AccorHotels review

The guest relation rep was extremely helpful in changing my reservation and accommodating my changes

Dear Mohammad B., We very much appreciate your comments regarding your stay at the Mercure Istanbul Topkapi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gulgun Bilgili Guest Relations Executive

It was very good

Customer review rating 4.1/5

Abdulkarimm S. Couples - 05/08/2018 AccorHotels review

The location of the hotel is perfect

Dear Abdelkareem S., We very much appreciate your comments regarding your stay at the Mercure Istanbul Topkapi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gulgun Bilgili Guest Relations Executive

I.

Customer review rating 4.1/5

Anonymous Families - 31/07/2018 AccorHotels review

Amazing hotel

Dear Hasan I., We very much appreciate your comments regarding your stay at the Mercure Istanbul Topkapi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gulgun Bilgili Guest Relations Executive

It was indeed good.

Customer review rating 4.1/5

H. Solo - 31/07/2018 AccorHotels review

I was very happy with the reception people who seemed helpful enough despite some few slow responses to requests made. Room service is satisfactory so were the restaurant services. I recommend the Hotel for whoever is planning to make a trip to Istanbul.

Dear Salih H., We very much appreciate your comments regarding your stay at the Mercure Istanbul Topkapi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gulgun Bilgili Guest Relations Executive
Customer review rating 4.1/5

Anonymous Business - 30/07/2018 AccorHotels review

When we arrived at the Hotel the person at the reception told us that our booking was cancelled. This booking was made through our company travel agency. We had to pay the room charge in advance with our personal credit card. While checking out the receptionist told us that this was a misunderstanding. Hopefully we will get our money back to our private credit card. The room was good, also breakfast was nice.

Dear Christina K., Thank you for taking the time to tell us about your experience at the Mercure Istanbul Topkapi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gulgun Bilgili Guest Relations Executive

Good time

Customer review rating 4.1/5

Anonymous Couples - 29/07/2018 AccorHotels review

Itvwas not bad only i feel some deficiency refarding the mini bar it was not fully replaced every day Butvin general the stay was good it was comfortable

Dear Mohamed Ali E., Thank you for your kind comment. We are very delighted to hear that you enjoyed your overall stay at Mercure Topkapi. Your comment about minibar well noted and necessary actions will be taken accordingly. I hope that we may be able to welcome you back very soon. Best Regards, Gülgün Bilgili Guest Relations Executive Sincerely, Gulgun Bilgili Guest Relations Executive

Just ok

Customer review rating 4.1/5

Andrewf Business - 21/07/2018 AccorHotels review

The bed was comfortable, breakfast diverse. There was a noise in my room (213) and in my colleague's next door which sounded like constant water through pipes. I asked for another room but was told that there was no problem and that I should turn on the air con if I didn't want to hear it. I didn't want the air con on. Pretty useless but I didn't have time to argue. Won't be staying at the same place again The bathroom also smelled of sewage after a few hours

Dear Andrew F., Thank you for taking the time to tell us about your experience at the Mercure Istanbul Topkapi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gulgun Bilgili Guest Relations Executive

Nice experience with modern new hotel and lovely stuff

Customer review rating 4.1/5

Ayman A. Solo - 21/07/2018 AccorHotels review

For all who looking for luxury and great experience this hotel presents it all

Dear Mr.A., We very much appreciate your comments regarding your stay at the Mercure Istanbul Topkapi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gulgun Bilgili Guest Relations Executive

Good quality, nice rooms, restaurant/bar not so inviting

Customer review rating 4.1/5

M. Business - 18/07/2018 AccorHotels review

The privilege rooms have all needed, service at reception very good. The garden restaurant is not so inviting and the terrace too loud due to the main road. Breakfast was also high quality and very diverse.

Dear Lutgendorff M., We very much appreciate your comments regarding your stay at the Mercure Istanbul Topkapi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gulgun Bilgili Guest Relat,ions Executive

Good

Customer review rating 4.1/5

Far Families - 15/07/2018 AccorHotels review

It was a good comfortable stay.

Dear Omar F., We very much appreciate your comments regarding your stay at the Mercure Istanbul Topkapi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gulgun Bilgili Guest Relations Executive

Amazing

Customer review rating 4.1/5

Mustafa Families - 12/07/2018 AccorHotels review

The hotel in general is very good. I stay for 13 night and it was amazing. Reception staff are helpfull. Restaurant staff was friendly. Housekeeping staff was helpfull. I want to thank them all and when i will visit turkey again i would stay in Mercure Istanbul Topkapi hotel for sure. :)

Dear Mustafa Khalid Saffah A., We very much appreciate your comments regarding your stay at the Mercure Istanbul Topkapi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gulgun Bilgili Guest Relations Executive

Good

Customer review rating 4.1/5

Sra Couples - 10/07/2018 AccorHotels review

Good hotel and friendly staff. I was particularly impressed with your housekeeping service. The lady cleaners ( from Uzbekistan) was very efficient

Dear Suhaib A., We very much appreciate your comments regarding your stay at the Mercure Istanbul Topkapi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gulgun Bilgili Guest Relations Executive

Good hotel

Customer review rating 4.1/5

Omar R. Friends - 07/07/2018 AccorHotels review

If you want good quality with good good price this is the best hotel

Dear Omar J R., We very much appreciate your comments regarding your stay at the Mercure Istanbul Topkapi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gulgun Bilgili Guest Relations Executive
Customer review rating 4.1/5

Anonymous Families - 07/07/2018 AccorHotels review

Thanks to gulgunfor special help

Sayın Mohamed A., Mercure Istanbul Topkapi ‘da gerçekleşen konaklamanız ile ilgili görüşlerinizi paylaştığınız için teşekkür ederiz. Siz misafirlerimizin olumlu görüşlerinizi bilmek, bizler için her zaman büyük önem taşımaktadır. Hizmetlerimiz ile ilgili güzel yorumlarınızı, ekibimiz ile paylaşacağımızı belirtmek isteriz. Misafir memnuniyetini en üst seviyeye taşımayı hedeflediğimiz hizmetlerimiz ile ilgili, siz misafirlerimizin olumlu görüşlerini bilmek, bizleri, yeni girişimler için her zaman cesaretlendirmektedir. Hizmetlerimiz ile ilgili görüşlerinizi bizlerle paylaştığınız için bir kez daha teşekkür eder, bir başka seyahatinizde size tekrar hizmet vermekten mutluluk duyacağımızı belirtmek isteriz. Saygılarımızla, Gulgun Bilgili Misafir İlişkileri Sorumlusu

very pleasant stay and super nice staff

Customer review rating 4.1/5

Ahmad Couples - 02/07/2018 AccorHotels review

the room was nice and clean, comfortable bed, nice staff very helpful

Dear Ahmad M., We very much appreciate your comments regarding your stay at the Mercure Istanbul Topkapi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gulgun Bilgili Guest Relations Executive
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