Hotel - Mercure Istanbul Topkapi
Mercure Hotel Mercure Hotel

Mercure Istanbul Topkapi

4.0/5 271 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 0:00
    • Opening hours : Week-end 0:00 - 0:00

Business services

  • 12 meeting room(s)
  • Self service business centre
See all services

Hotel location

Our rooms

  • 204 rooms
  • 50 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Telephone
    • WIFI in your room
    • Work desk in all rooms
    • Baby bed
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 713 reviews

Our guest reviews for Mercure Istanbul Topkapi

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 271 reviews
Dr A. Couples - 28/09/2018 AccorHotels certified review
« Dr a. S. »

just not happy because of the money i did pay for the airport transfer compare to the taxi charges . i recommend the hotel not to be involve on this type of charges and the person to blame is Ahmet . the second problem is the air condition and the internet is not good at all for a 5 star hotel. im coming fro England and the weather is cooler than the hot weather in Istanbul. some cold air condition in the room will be appreciated. but the staff is very welcoming and the cleaner is amazing she done a great job. please the leadership need to stop those airport transfer because he only take 50 lyra to be at the airport. i really upset about this even after the gulgun tried her best to discount it for me

Our hotel has responded to the review
Our hotel has responded to the review

Dear a. S., Thank you for taking the time to tell us about your experience at the Mercure Istanbul Topkapi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gulgun Bilgili Guest Relations Executive

Fatimah Families - 10/08/2018 AccorHotels certified review

beds are full of bugs,breakfast is routine it is the same every day,sheets are old and torn,rooms smell bad,leakage is clear on walls,room services is bad no response at all

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fatimah Saleh I., Thank you for taking the time to tell us about your experience at the Mercure Istanbul Topkapi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gulgun Bilgili Guest Relations Executive

Musaad Solo - 09/08/2018 AccorHotels certified review
« Bad experience »

Smally room, not clean, Window to the hi Way is broken and canot be closed. Too noise

Our hotel has responded to the review
Our hotel has responded to the review

Dear Musaad Kulaib A., Thank you for taking the time to tell us about your experience at the Mercure Istanbul Topkapi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gulgun Bilgili Guest Relations Executive

Mohammad B. Solo - 05/08/2018 AccorHotels certified review
« Amazing service and very clean hotel. Also perfect for gym addicts »

The guest relation rep was extremely helpful in changing my reservation and accommodating my changes

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohammad B., We very much appreciate your comments regarding your stay at the Mercure Istanbul Topkapi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gulgun Bilgili Guest Relations Executive

Abdulkarimm S. Couples - 05/08/2018 AccorHotels certified review
« It was very good »

The location of the hotel is perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abdelkareem S., We very much appreciate your comments regarding your stay at the Mercure Istanbul Topkapi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gulgun Bilgili Guest Relations Executive

Anonymous Families - 31/07/2018 AccorHotels certified review
« I. »

Amazing hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hasan I., We very much appreciate your comments regarding your stay at the Mercure Istanbul Topkapi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gulgun Bilgili Guest Relations Executive

H. Solo - 31/07/2018 AccorHotels certified review
« It was indeed good. »

I was very happy with the reception people who seemed helpful enough despite some few slow responses to requests made. Room service is satisfactory so were the restaurant services. I recommend the Hotel for whoever is planning to make a trip to Istanbul.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Salih H., We very much appreciate your comments regarding your stay at the Mercure Istanbul Topkapi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gulgun Bilgili Guest Relations Executive

Anonymous Business - 30/07/2018 AccorHotels certified review

When we arrived at the Hotel the person at the reception told us that our booking was cancelled. This booking was made through our company travel agency. We had to pay the room charge in advance with our personal credit card. While checking out the receptionist told us that this was a misunderstanding. Hopefully we will get our money back to our private credit card. The room was good, also breakfast was nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christina K., Thank you for taking the time to tell us about your experience at the Mercure Istanbul Topkapi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gulgun Bilgili Guest Relations Executive

Anonymous Couples - 29/07/2018 AccorHotels certified review
« Good time »

Itvwas not bad only i feel some deficiency refarding the mini bar it was not fully replaced every day Butvin general the stay was good it was comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohamed Ali E., Thank you for your kind comment. We are very delighted to hear that you enjoyed your overall stay at Mercure Topkapi. Your comment about minibar well noted and necessary actions will be taken accordingly. I hope that we may be able to welcome you back very soon. Best Regards, Gülgün Bilgili Guest Relations Executive Sincerely, Gulgun Bilgili Guest Relations Executive

Andrewf Business - 21/07/2018 AccorHotels certified review
« Just ok »

The bed was comfortable, breakfast diverse. There was a noise in my room (213) and in my colleague's next door which sounded like constant water through pipes. I asked for another room but was told that there was no problem and that I should turn on the air con if I didn't want to hear it. I didn't want the air con on. Pretty useless but I didn't have time to argue. Won't be staying at the same place again The bathroom also smelled of sewage after a few hours

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew F., Thank you for taking the time to tell us about your experience at the Mercure Istanbul Topkapi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gulgun Bilgili Guest Relations Executive

Ayman A. Solo - 21/07/2018 AccorHotels certified review
« Nice experience with modern new hotel and lovely stuff »

For all who looking for luxury and great experience this hotel presents it all

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.A., We very much appreciate your comments regarding your stay at the Mercure Istanbul Topkapi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gulgun Bilgili Guest Relations Executive

M. Business - 18/07/2018 AccorHotels certified review
« Good quality, nice rooms, restaurant/bar not so inviting »

The privilege rooms have all needed, service at reception very good. The garden restaurant is not so inviting and the terrace too loud due to the main road. Breakfast was also high quality and very diverse.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lutgendorff M., We very much appreciate your comments regarding your stay at the Mercure Istanbul Topkapi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gulgun Bilgili Guest Relat,ions Executive

Far Families - 15/07/2018 AccorHotels certified review
« Good »

It was a good comfortable stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Omar F., We very much appreciate your comments regarding your stay at the Mercure Istanbul Topkapi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gulgun Bilgili Guest Relations Executive

Mustafa Families - 12/07/2018 AccorHotels certified review
« Amazing »

The hotel in general is very good. I stay for 13 night and it was amazing. Reception staff are helpfull. Restaurant staff was friendly. Housekeeping staff was helpfull. I want to thank them all and when i will visit turkey again i would stay in Mercure Istanbul Topkapi hotel for sure. :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mustafa Khalid Saffah A., We very much appreciate your comments regarding your stay at the Mercure Istanbul Topkapi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gulgun Bilgili Guest Relations Executive

Sra Couples - 10/07/2018 AccorHotels certified review
« Good »

Good hotel and friendly staff. I was particularly impressed with your housekeeping service. The lady cleaners ( from Uzbekistan) was very efficient

Our hotel has responded to the review
Our hotel has responded to the review

Dear Suhaib A., We very much appreciate your comments regarding your stay at the Mercure Istanbul Topkapi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gulgun Bilgili Guest Relations Executive

Omar R. Friends - 07/07/2018 AccorHotels certified review
« Good hotel »

If you want good quality with good good price this is the best hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Omar J R., We very much appreciate your comments regarding your stay at the Mercure Istanbul Topkapi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gulgun Bilgili Guest Relations Executive

Anonymous Families - 07/07/2018 AccorHotels certified review

Thanks to gulgunfor special help

Our hotel has responded to the review
Our hotel has responded to the review

Sayın Mohamed A., Mercure Istanbul Topkapi ‘da gerçekleşen konaklamanız ile ilgili görüşlerinizi paylaştığınız için teşekkür ederiz. Siz misafirlerimizin olumlu görüşlerinizi bilmek, bizler için her zaman büyük önem taşımaktadır. Hizmetlerimiz ile ilgili güzel yorumlarınızı, ekibimiz ile paylaşacağımızı belirtmek isteriz. Misafir memnuniyetini en üst seviyeye taşımayı hedeflediğimiz hizmetlerimiz ile ilgili, siz misafirlerimizin olumlu görüşlerini bilmek, bizleri, yeni girişimler için her zaman cesaretlendirmektedir. Hizmetlerimiz ile ilgili görüşlerinizi bizlerle paylaştığınız için bir kez daha teşekkür eder, bir başka seyahatinizde size tekrar hizmet vermekten mutluluk duyacağımızı belirtmek isteriz. Saygılarımızla, Gulgun Bilgili Misafir İlişkileri Sorumlusu

Ahmad Couples - 02/07/2018 AccorHotels certified review
« very pleasant stay and super nice staff »

the room was nice and clean, comfortable bed, nice staff very helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ahmad M., We very much appreciate your comments regarding your stay at the Mercure Istanbul Topkapi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gulgun Bilgili Guest Relations Executive

Sobhi M. E. Families - 30/06/2018 AccorHotels certified review
« IT director »

It was good, staff are freindly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sobhi Mahmoud M., We very much appreciate your comments regarding your stay at the Mercure Istanbul Topkapi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gulgun Bilgili Guest Relations Executive

Amidis -. M. Families - 27/06/2018 AccorHotels certified review
« As good as it says »

We arrive with a rented car from the airport, which is just a 20 mins drive, parking is an ease as the hotel provide free valet service. Rooms and toilet are clean and fresh, ample space in the room. It's a pleasant stay I must say. Staff are nice and friendly. They even allow us to leave our luggage as we decided not to bring all luggage when we travel out to Cappadocia before returning back to Istanbul two days later.

Our hotel has responded to the review
Our hotel has responded to the review

Dear A., We very much appreciate your comments regarding your stay at the Mercure Istanbul Topkapi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gulgun Bilgili Guest Relations Executive

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