Hotel - Mercure Florence Center
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Mercure Hotel

Mercure Florence Center

Via Nazionale 21/23 R 
50123  FLORENCE
ITALY

677 reviews
TripAdvisor Rating Based on 677 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • 2 Internet points
    • WIFI in your room
    • WIFI access
  • Public indoor parking  (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Small pets are allowed for a supplement
  • Babysitting on request

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • 2 Internet points
    • WIFI in your room
    • WIFI access
  • Public indoor parking  (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Small pets are allowed for a supplement
  • Babysitting on request
  • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
  • Concierge

Leisure and activities

  • Babysitting on request

Catering

  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00 - 12:00
    • Opening hours : Week-end 07:30 - 12:00

Business services

  • 3 meeting room(s)
  • Self service business centre
See all services

Hotel location

Our rooms

  • 85 rooms
  • 66 non-smoking rooms
  • 6 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 1,625 reviews

Our guest reviews for Mercure Florence Center

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 677 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Ollieolnie Solo - 16/08/2017
« Wonderful stay but marred by poor check-in experience »

It's a great hotel in in impeccable location. However, despite informing the hotel ahead of time of my slightly earlier arrival time (noon to 1pm), I was made to wait for almost two hours for my room as other guests who arrived MUCH LATER than I were given their rooms with no waiting. I was only given a room (and still after waiting for quite a while) after I pointed out to the original staff who served me the very discouraging and unpleasant wait as I watched other guests streaming to their rooms. I don't understand how the hotel system worked and what the point was for asking for my arrival time if my response was completely ignored. Other than that, the room was fantastic, and the other staff were efficient and knowledgeable.

AccorHotels certified review
Anna Families - 16/08/2017
« Mercure Firenze »

Good location, nice superior room, well trained reception staff. There is only one moment for improvement - there is no available ice machine on the floors (during summer time in Florence with +38 outside it would be very logic).

AccorHotels certified review
David B. Business - 15/08/2017
« Mr. B. »

If you do not want old world Italian charm and prefer a new and modern hotel close to the train station, this is the one for you. Rooms are very large and comfortable. Hotel is very modern and clean. Staff is friendly and very helpful. 10 pot of 10. Stayed here several times and I will be back. Plenty of restaurants, Gelato shops and a very nice supermarket is only 50 yards away.

AccorHotels certified review
Gawain G. Solo - 14/08/2017
« Good stay »

Concierges are very kind. My room is very wide and comfortable.

AccorHotels certified review
Dino Couples - 12/08/2017
« Excellent service. Great location. »

We have a most lovely time and enjoyed every minute of it..

TripAdvisor review
Family - 12/08/2017
« Mercure Firenze »

Very positive impression, central location close to railway station, well trained staff. Superior room was comfortable enough. There is only one thing was missing - there is no ice machine at the floors, which could be very useful in Italy during summer time with +38 temp. outside

Our hotel has responded to the review
Our hotel has responded to the review

Dear Traveller, I am happy to read you appreciated the quality level of service of our staff, the Superior room, and finally you enjoyed your holiday in Florence. The ice machine is not a Brand standard in Italian hotels, for this reason our Bartender is trained to provide for it upon request. Looking forward to welcoming you again in our hotel I remain, Yours faithfully Lucia Padovan _ General Manager

AccorHotels certified review
Mani W. Friends - 08/08/2017
« Perfect location »

The location of the hotel is perfect for me. It's so close to the central station and all the attractions. You can travel around very easily. Lots of restaurants and stores nearby, easy to grab some food. Nice staffs, very friendly and helpful.

AccorHotels certified review
Wong Couples - 07/08/2017
« My experience with Mercure Firenze Centro Hotel »

This was my second time to stay in this hotel. The first time was end July to early August 2016. The experiences for my stays in this hotel were very good. The hotel room is big and clean. Services are very good especially the online check in. We arrived at about 1PM and got our room immediately. Actually, many other Accor hotels cannot do this although the return email from online check-in stated that the room keys will be available upon the guests' arrival for the accor hotel Gold Members. We hope that when we arrive at the same time next year, we can have a room with balcony. The only thing that needs improvement is breakfast. The quality is good but not yet reached value-for-money.

AccorHotels certified review
Håkon T. Couples - 05/08/2017
« Nice »

We enjoyed our stay at this hotel in Firenze. The staff was very nice and welcoming. The only downside was the occasional honk with the horn outside our room by impatient italian drivers in the morning but that was only a minor nuisance

AccorHotels certified review
Maria P. D. M. J. Families - 03/08/2017
« It was a great experience but... »

It was a great experience but as I´m allergic, i had to took medicines because of the carpet. It´s important that the hotel could offer rooms to allergic person

AccorHotels certified review
Y. K. Families - 31/07/2017
« very good »

Everything was wonderful and better than we expected EXCEPT ants in the room even if room exchange eventually.

AccorHotels certified review
Sungwook M. Families - 31/07/2017
« it was perfect »

location is perfect, service of staff also perfect, room conditions perfect too

AccorHotels certified review
Pat Couples - 31/07/2017
« Convenient location and nice room »

We had nice stay at this hotel where it is located very near main railways station in Florence. It made our travel to other cities also very convenient. Room is clean, nice and big with balcony to enjoy the outside view.

AccorHotels certified review
Anonymous Families - 25/07/2017
« Great location and very helpful concierge. »

Great service. My daughter left a pair of fairly expensive pants in the closet of our previous hotel in Rome. Since she was continuing on to stay with a family for 3 weeks and had minimal clothing with her, she really needed them. The concierge at the Mercure called the other hotel for us and had them locate pants and call the courier for a quote.

AccorHotels certified review
Serge Business - 18/07/2017
« Clean rooms, great location with friendly staff »

Positive

AccorHotels certified review
Chin Families - 17/07/2017
« Everything is good except breakfast »

Need more choices for the breakfast. Too limited. The staff was great.

AccorHotels certified review
Jess Couples - 15/07/2017
« The stay was very enjoyable with clean and spacious room and a nice breakfast. »

Very nice and helpful staff at front desk, helped us with our luggage and gave information about things to do around Florence. Situated very conveniently for us as it was close to the train station and had many nearby restaurants. The breakfast was however a little limited in options. The carpet was a bit dirty in our room. Overall very nice experience.

AccorHotels certified review
Yosy Business - 13/07/2017
« Good »

I stayed here just a day before my return flight from Firenze air port. I think 3rd time to stay here. The room was clean and big enough.

AccorHotels certified review
Anonymous Couples - 12/07/2017

Overall very nice hotel and lovely stay. Location is very central, room clean and spacious. Receptionist on check-in was very helpful -she recommended places to go and eat. Only minor negative is room faced out to main street so got noise from bins being emptying and once they forgot to replenish our coffee & cups! Would happily return.

AccorHotels certified review
Vania Business - 11/07/2017
« very good »

Is a hotel with good infrastructure and well located. Good service

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