Hotel - Mercure Florence Center
Mercure Hotel Mercure Hotel

Mercure Florence Center

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4.0/5 791 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • 2 Internet points
    • WiFi in your room
    • WiFi access
  • Public indoor parking  (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Small pets are allowed for a supplement
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
  • Concierge

Leisure and activities

  • Babysitting on request

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00 - 12:00
    • Opening hours : Week-end 07:30 - 12:00

Business services

  • 3 meeting room(s)
  • Self service business centre
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Hotel location

Our rooms

85 sophisticated and bright rooms (including 4 suites) that blend modern design with traditional Florentine details. Free WIFI, safe, LCD TV with Sky channels, air-conditioning, tea and coffee making facilities, minibar.

  • 85 rooms
  • 66 non-smoking rooms
  • 6 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 1,893 reviews

Our guest reviews for Mercure Florence Center

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 791 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Andrew D. Solo - 20/02/2018
« An really good hotel experience. »

Very good. Hotel nice and clean. Staff very friendly and helpful. The room and facilities were excellent.

AccorHotels certified review
L. Families - 20/02/2018
« Very Nice hôtel »

Reception team was very nice, near the city center, 5 mins by walk, we had a good stay

AccorHotels certified review
Mark T. Couples - 18/02/2018
« Room safe »

As mentioned in an earlier email we found that $150 usd missing from our wallet that was in the room safe,other currencies wernt touched,because of the small amount we didnt worry about going to the police. Id suggest that staff may have access to room safes,and security monitoring be upgraded. We will not list this incident on trip advisor as we enjoyed staying at your hotel

TripAdvisor review
Friends getaway - 12/02/2018
« It is a comfortable convenient place in a very convenient location »

It is a comfortable convenient place in a very convenient location. It is a very good value for money - it is pretty basic, but nice, clean and comfortable with very friendly and helpful staff. It certainly lives up to my Mercure expectations!

AccorHotels certified review
Shigehiko S. Business - 05/02/2018
« Fare »

It was not impressive, but it was not bad!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest I am sorry that your stay at my hotel did not let you an impressive memory. As far as I can understand we did not meet all your expectations and I want to express my sincerest apologies. Be assured that I work daily with my team to reach a high standard of service, for this reason it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Lucia Padovan - General Manager

AccorHotels certified review
B. Solo - 29/01/2018
« Good location »

Good location and sleep well, simple breakfast and peaceful staff.

AccorHotels certified review
Cathy Couples - 26/01/2018
« Almost perfect »

Our room, bed, pillows etc were perfect. Apart from a bit of mould in the silicone around the basin we could not fault the room. Breakfast was great with good variety even for us wheat and soy free. Our only disappointment was on departure we having pre-paid breakfast for 5 days we found we had to leave very early the last day so arranged for a breakfast box. The day before we spent a lot of time working out a breakfast box we could eat around our wheat and soy allergies. In the morning it was all ignored and we left with nothing we could eat.

TripAdvisor review
Business - 25/01/2018
« Perfect stay »

This hotel is situated near all good restaurants and in walking distance of the central station and many musea are within 10 minutes walking. A perfect location for a city trip or for business. Friendly staff and helpful in many recommendations.

AccorHotels certified review
Mel Couples - 23/01/2018
« comfortable and quite »

very helpful staff and was very impressed with tge man who checked us in. great big room which was very comfortable. But the breakfast was so dissapointing and not worth the money. not fresh and no choice.

AccorHotels certified review
Anonymous Business - 23/01/2018
« Mrs Laurian D. »

The hotel is very convenient, and pleasant. But I had room service...the meal was OK, but why on earth can't you add the cost of the meal to the room price, and why does it have to be paid in cash? I have never experienced that in any other Mercure I have ever stayed in (and I have stayed in many).

TripAdvisor review
Family - 18/01/2018
« Central location »

We really enjoyed our stay in this hotel. Staff are very kindness and approachable. All major attractions within walking distance. Breakfast was ok with chance to improve and add more selections. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, your words make us proud and I deeply thank you for this. It's a great satisfaction to know you enjoyed your Mercure stay and the quality of my Staff' service. Everybody will be recognized. Good bye from Lucia Padovan & all Team

AccorHotels certified review
Abdullah S. Families - 16/01/2018
« Central location/kindness staff »

I really like the location of the hotel and room size and facilities.

AccorHotels certified review
Shannon C. Couples - 15/01/2018
« Great Place to stay! »

I have been on trip advisor all day today telling people about this great hotel! We could walk from the train or bus station. Big room with a balcony! Good choices for breakfast. Great friendly staff!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you so much for your beautiful words about your stay at my hotel. I'm delighted to read you appreciated The hotel, the Staff and our services. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to continuously improve the quality of our services. Thank you again for sharing your Experience! Sincerely, Lucia Padovan - General Manager

TripAdvisor review
Couples - 13/01/2018
« Great location, nice rooms »

The hotel is just across the street from the main train station and its a great advantage if you’re travelling with luggage. If what you’re thinking of a walking tour I can definitely recommend - most of the city attractions are within a 2 km radius from the hotel - I can’t really tell anything about the public transport cause every street around was renovated and neither the tourist info nor the police had any clue how buses worked there at the time! Rooms are quite cozy, the bathrooms are ok, although ours had a faulty shower that flooded the entire floor no matter how hard you tried. There’s also a fantastic pizza place right across the street from the hotel if you’re hungry! P.S. Booking in advance will really save the budget in this case - so plan ahead!

AccorHotels certified review
Luiz Couples - 11/01/2018
« Best customer services/ support in Italy »

Best services in Italy, no other hotel can be compared in terms of attention to customer needs. Very helpful and cordial team.

TripAdvisor review
Lllllllllll2013 Couples - 11/01/2018
« The best customer services/support in Italia »

I traveled to several cities in Italy using AccorHotels and few others well known brands and no one can be compared with this hotel in terms of services. They are very helpful and focused on customer needs. It was the best support I received in all Europe I think.

AccorHotels certified review
Hermann K. Families - 08/01/2018
« Delicious »

Very attentive staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for your beautiful words of appreciation about my team. I'm very proud and assure you I will share your comments with my staff, to encourage them to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Lucia Padovan - General Mananger

AccorHotels certified review
Ricardo Couples - 08/01/2018
« BAD BREAKFAST SERVICE »

WELCOME DESK GIRLS WERE GREAT, BUT BREAKFAST WAS TERRIBLE!!! BAD QUALITY PRODUCTS, DELAY IN SERVICE AND STAFF WITH BAD HUMOR. COMPLETELY DISAPOINTED AS I EXPECTED MERCURE TO BE BETTER THAN IBIS AND ADAGIO APARTHOTEL.

AccorHotels certified review
Joy B. Families - 05/01/2018
« It was Great! »

We had a great stay in my chosen hotel mercure firenzo because rooms are nice so with its location..Staffs were very helpful as well..& good breakfast spread..❤️❤️❤️

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, what a pleasure to read your nice and kind words about your stay and about my Team's helpfulness! I'm delighted we've been able to make you so happy. Everybody here will be involved with your message! Come back again, we wait for you. Sincerely, Lucia Padovan - General Manager

AccorHotels certified review
Anonymous Couples - 05/01/2018
« Convenient location, good breakfast, clean rooms »

Helpful and friendly staff, good breakfast and convenient location very close to main station.

Our hotel has responded to the review
Our hotel has responded to the review

Dear and kind Guest, thank you for your comments regarding your stay at my hotel. I'm happy we make your stay a positive experience. It is always a pleasure to receive positive feedback, encouraging us to continuously improve the quality of our services. Sincerely, Lucia Padovan - GM

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