Mercure Florence Center 4 stars

TripAdvisor rating 4.0/5 1,049 reviews
Mercure Florence Center
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Hotel extras

  • Paid car parks near the hotel w. license plate registration service for limited traffic zones

  • Patio Lounge Bar in the summer months

  • 164 yards (150 m) from Santa Maria Novella train station and Firenze Fiera exhibition center

  • SKY channels

  • Free WIFI throughout the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00


Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Small pets are allowed for a supplementPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Ironing room
  • Breakfast
  • 1 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Web Corner on a Mac

Hotel location

Mercure Florence Center

Via Nazionale 21/23 R

Tel: +390555300700

Fax: (+39)0555300800

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    AMERIGO VESPUCCI At 6.4km / 3.98 miles

  • By train

    SANTA MARIA NOVELLA At 0.25km / 0.16 miles

GPS :43.776466, 11.250824

Our accommodations

85 sophisticated and bright rooms (including 4 suites) that blend modern design with traditional Florentine details. Free WIFI, safe, LCD TV with Sky channels, air-conditioning, tea and coffee making facilities, minibar.

Standard double room

  • Max. number of persons: 2
  • Area: From 13
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products

Double Room with queen size bed

  • Max. number of persons: 2
  • Area: From 15
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products

Superior Room with twin beds and a sofa bed

  • Max. number of persons: 3
  • Area: From 23
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products

Superior Room with king-size bed and sofa bed

  • Max. number of persons: 3
  • Area: From 23
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products

Our restaurants and bars


Photo non contractuelle / Strictly non binding

Enjoy our gourmet snacks and relax at Bar Apollo with our selection of cocktails, aperitifs and carefully chosen wines. WIFI available at all times. Patio lounge bar during the summer.


  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 37

  • Maximum capacity: 25 people

Find out more

Our guest reviews for
Mercure Florence Center

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

2,745 reviews


TripAdvisor Rating 4.0/5

1,049 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Comfortable and convenient

Customer review rating 4.4/5

Samba S. Families - 10/09/2019 AccorHotels review

Practical accommodation. Very good spacious room. Should provide glassware and not plastic in room!

A Médium Mercure

Customer review rating 4.4/5

Anonymous Families - 10/09/2019 AccorHotels review

Near everything, bealtiful hotel, big room, comfortable, helpful staff, good breakfast, but the go to the room 510 and look at the shower floor. Dirt black crusts along the floor and corners. Also on the tile joins. Small details that avoid better score.


Customer review rating 4.4/5

Steven M. Families - 03/09/2019 AccorHotels review

Terrific. Great location, comfortable room and staff extremely friendly and helpful

Excellent Service and good value for money and very central to Florence so can pop in and out quite easily if too hot outdoors.

Customer review rating 4.4/5

Lake G. F. Families - 03/09/2019 AccorHotels review

The person at the reception was very helpful and patient with us. The room was very large and spacious and very comfortable for the three of us. We had booked a room with extra sofa bed but the three of us could sleep comfortably on the large bed without using the sofa bed. Breakfast was very good with lots of options. Slightly less variety for hot food. Its right close to the train station so just about 5min walk from the station. It is also in the center of Florence so it was very convenient. There is no parking in the hotel, so we only booked the hire car on the last day as we were travelling to Lake Garda.

Excellent place!!

Customer review rating 4.4/5

Bladimiro V. Couples - 03/09/2019 AccorHotels review

Everything was very clean and comfortable!

Good location, friendly staff, clean and good value.

Customer review rating 4.4/5

John F. Couples - 03/09/2019 AccorHotels review

Good location, close to tourist attractions we were interested in. Staff were friendly and helpful. The room was quite big and clean. Breakfast was good. Would have appreciated milk portions for our morning coffee. Bathroom was fine.


Customer review rating 4.4/5

Edwin H. Families - 28/08/2019 AccorHotels review


Very good

Customer review rating 4.4/5

Alex L. Families - 28/08/2019 AccorHotels review

Good location and good service

Quality at its best

Customer review rating 4.4/5

Wael H. Couples - 28/08/2019 AccorHotels review

The location, friendly staff and quality of the hotel made our stay superb. Very highly recommended whether you are there for businesses or Holidays. All staff are friendly and helpful. Receptionist Staff Francesco made all our plans easier and directed us to what to see and do whilst in the short time we were there. The Place to stay when in Florence.

Super Location and Service.

TripAdvisor rating 4.0/5

725samueln Family - 24/08/2019 TripAdvisor review

Parking was no problem because they have a cooperation with a garage down the street and they come and pick up and bring your car. Super service with a very friendly staff. You cannot find a better location to visit Florence.

Wonderful stay

Customer review rating 4.4/5

Elaine J. Couples - 23/08/2019 AccorHotels review

The location is superb. Huge and spacious room and nice bathroom. Free coffee and tea facilities and the bed is so comfortable. We will definitely continue to book hotel with mercure going forward.

Very nice, clean, friendly.

Customer review rating 4.4/5

Nick B. Couples - 23/08/2019 AccorHotels review

Close to train station. Nice large room. Easy to walk to several sites.


Customer review rating 4.4/5

Stephanie Couples - 21/08/2019 AccorHotels review

Overall the stay was comfortable with all amenities provided for. One downside-the shower area is too small and it floods whenever we shower as the design of the shower area is not ideal as water seeps out. Personal opinion- Soap and shower/shampoo need not be replaced Everyday, fine to add but don’t need to keep replacing as I thought the hotel is advocating environmental friendliness.

Mercure Firenze

Customer review rating 4.4/5

Anna K. Families - 21/08/2019 AccorHotels review

Good location, very professional staff, good cleaning. Upgrade of the room (for 3 people, with 2 bathrooms) was very nice


Customer review rating 4.4/5

Adriana C. Couples - 21/08/2019 AccorHotels review

Good service, calm and quite...

Customer review rating 4.4/5

Mark M. Couples - 20/08/2019 AccorHotels review

Good customer services and attention to details such as the with the accompanyments to drinks.

Great staff, very good location and very nice, silent room

Customer review rating 4.4/5

Luiza P. Couples - 19/08/2019 AccorHotels review

The hotel is very nicely furnished, it is very conveniently located and the staff are super helpful. On the downside, during peak hours / weekend days, the staff taking care of breakfast is obviously overloaded and this gives a sense of chaos.


Customer review rating 4.4/5

Priit Couples - 18/08/2019 AccorHotels review

The staff was really nice.

Customer review rating 4.4/5

Chi P. Families - 13/08/2019 AccorHotels review

hotel rooms were nice, location is excellent. However, breakfast were the worst of all the other Mercure in which we always stay with. Breakfast table were empty, no eggs, fruit salad looked sad, even coffee were terrible, the breakfast room were too small, too tight, there were no breakfast foods at all . Overall, breakfast were very terrible. We always booked with Mercure in other countries and cities and their breakfast were excellent.

Dear Mrs CP, Thank you for your comments regarding your stay. I'm pleased you appreciated the rooms and hotel location. Let me apologize for the lack of service you found at breakfast. Believe me that it was not representative of our usual service level. I admit that along August we had to add new staff and we realized that, despite the training received, they did not guarantee a high level of service. I'm deeply sorry you faced this inefficiency along your stay. Hoping you will give us the opportunity to better serve you in the future, I reamain Sincerely, Lucia Padovan _ General Manager

Very good as usual

Customer review rating 4.4/5

Stuart F. Couples - 12/08/2019 AccorHotels review

Once again pleased that’s why We stay at Accor Group Hotels

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