Mercure Florence Center 4 stars

TripAdvisor rating 4.0/5 1,011 reviews
Mercure Florence Center
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Hotel extras

  • Paid car parks near the hotel w. license plate registration service for limited traffic zones

  • Patio Lounge Bar in the summer months

  • 164 yards (150 m) from Santa Maria Novella train station and Firenze Fiera exhibition center

  • SKY channels

  • Free WIFI throughout the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00


Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Small pets are allowed for a supplement
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Ironing room
  • Breakfast
  • 1 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Web Corner on a Mac

Hotel location

Mercure Florence Center

Via Nazionale 21/23 R

Tel: +390555300700

Fax: (+39)0555300800

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    AMERIGO VESPUCCI At 6.4km / 3.98 miles

  • By train

    SANTA MARIA NOVELLA At 0.25km / 0.16 miles

GPS :43.776466, 11.250824

Our accommodations

85 sophisticated and bright rooms (including 4 suites) that blend modern design with traditional Florentine details. Free WIFI, safe, LCD TV with Sky channels, air-conditioning, tea and coffee making facilities, minibar.

Standard double room

  • Max. number of persons: ‌2
  • Area: From 13
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Double Room with queen size bed

  • Max. number of persons: ‌2
  • Area: From 15
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Superior Room with twin beds and a sofa bed

  • Max. number of persons: ‌3
  • Area: From 23
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Superior Room with king-size bed and sofa bed

  • Max. number of persons: ‌3
  • Area: From 23
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Our restaurants and bars


Photo non contractuelle / Strictly non binding

Enjoy our gourmet snacks and relax at Bar Apollo with our selection of cocktails, aperitifs and carefully chosen wines. WIFI available at all times. Patio lounge bar during the summer.


  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 37 m²

  • Maximum capacity: 25 people

Find out more

Our guest reviews for
Mercure Florence Center

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

2,601 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,011 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Excellent stay

TripAdvisor rating 4.0/5

ankitg117 Family - 10/06/2019 TripAdvisor review

Im glad we picked Mercure hotel. Location was excellent Room was excellent Staff was excellent I was travelling with my kids n room was big. They had enough space to play around. Bed was very confortable. Overall it was a very good stay.

Excellent locations, great service and modern room.

Customer review rating 4.4/5

T C. K. Families - 04/06/2019 AccorHotels certified review

Great n pleasant. Particularly Martina at the breakfast room, extremely attentive and always goes extra miles to fulfill customer’s requirements.

Mrs A C.

Customer review rating 4.4/5

Amanda C. Friends - 30/05/2019 AccorHotels certified review

Well it wasn’t the best that’s all I can say! You probably need to refurbish the hotel especially the outside of the building! The graffitied walls are awful. A bit, have milk in the rooms and real cups for tea/coffee (not paper cups ) wouldn’t go amiss. Bathrooms need ventilation to stop mould. Bar wine choices are awful! Location is good but it really needs a good clean up and a lesson in how to create an enjoyable ambience!

Dear Madam, I am deeply sorry to read that your experience did not meet your expectations; please allow me to express my sincerest apologies. We daily strive to provide a superior service experience for every customer and I regret we did not reach the goal with you. There is only one point for which I do not feel responsible. The hotel is build in a small part of the big building you see from outside (an old cinema), and the propriety is not the same of the hotel. I perfectly know that apparently we are one, and this is a big reason of frustation also for me, because I frequently underline the need of cleaning, but I cannot intervene in other way. I appreciate your sharing your concerns, and it is my hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lucia Padovan - General Manager

Staff were extremely helpful.

Customer review rating 4.4/5

Anonymous Families - 29/05/2019 AccorHotels certified review

Our room was large and spacious. Reception staff were welcoming on check in and also extremely helpful with all our questions during our stay. In particular Francesco was exceptional.

Good stay!

Customer review rating 4.4/5

Benjamin S. Families - 26/05/2019 AccorHotels certified review

Our family had a great time staying in the property for 4 nights. Alessia from check in counter was very helpful - smooth check in, gave restaurant suggestions, etc. The rooms are quite big for Firenze standards. Location was perfect, very very near the Santa Maria Novella Train Station.

Very central location plus hotel is very clean and friendly

Customer review rating 4.4/5

Patrick L. Friends - 25/05/2019 AccorHotels certified review

Beyond my expectation rooms are bigger than usual

Lovely trip to a lovely city

Customer review rating 4.4/5

Nigel P. Families - 24/05/2019 AccorHotels certified review

Very well situated hotel, always clean, nice breakfast, helpful staff.

A shameful e.

Customer review rating 4.4/5

A S. E. Business - 20/05/2019 AccorHotels certified review

This is a DIRTY hotel, filthy carpets and I am writing a long letter with complaint to the general administration. This is not a 4 star hotel as I was led to believe and its is awful that this business misleads the customers.

Dear Madam, I am deeply sorry to read you left my hotel with such a bad memory of it. Please accept my sincerest apologize. My Assistant Manager informed me that you reported to her that you found the walking shower floor not found perfectly white and a few stains on the carpet of your room, near the coffee maker machine. As far as I know, she immediately react by proposing you a new larger room without any imperfection. She was sure you appreciated and forgot the previous unpleasant discomfort. Let me express my regret for this disagreeable situation and believe me that we daily clean all the rooms and bathrooms following a rigorous Brand procedure. Regarding carpet’s stains we do have a scheduled timetable and we do intervene for emergencies at any time it is possible to put a room out of order. Being my hotel leisure and family stays oriented, it is more subject to daily damages. For this reason we do have an internal organisation, keeping the maintenance Staff always responsive; although all our efforts to keep high the quality of our service, which clients have the right to receive, it sometimes happens that occupancy circumstances do not permit us to reach the goal. For the time being, I hope you will give us the opportunity to welcome you again. Kind regards, Lucia Padovan - General Manager

Probably would return

Customer review rating 4.4/5

Yakov S. Business - 19/05/2019 AccorHotels certified review

The journey was long and flight was delayed due to weather conditions in Firenze. So I had arrived late (around 10 p.m.). I had received the room I booked and asked, got welcome drink, but unfortunately it was not clean, the toilet seat had yellow stains on it - this had ruined the whole experience. The hotel was fully booked and cleaning stuff was not available at the late hour so it took a lot of time to get some solution. The stuff was friendly and welcome, but I had to move to another room (with lower rate and I guess I was not refunded the difference for that night) and next day move back to my original room, this time cleaned well. Breakfast was rather dull - not even a vegetable except for tomatoes. Room has tea and coffee but no creamer or milk - I had to ask it at reception every day. At total I got the feeling that this hotel has nice potential, but some issues require attention. Probably will give it another try in a couple of months.

Very good

Customer review rating 4.4/5

Tacko N. Families - 03/05/2019 AccorHotels certified review

Extremely friendly staff and comfortable room, only setback is we had to wait to find a seat and food at breakfast

Florence m. 4 days

Customer review rating 4.4/5

Florence M. Couples - 03/05/2019 AccorHotels certified review

Your hotel is of a high standard and better than many other metcure hotels. Downfalls are basic breakfast with same food each day and the non provision of glasses in the room and running out of toilet paper and soap.

Horrible breakfast experience

Customer review rating 4.4/5

Edgar Friends - 27/04/2019 AccorHotels certified review

Room was clean and spacious. Comfortable bed. But bathroom needed repair and was full of mold, due to lack of proper ventilation.

Customer review rating 4.4/5

G. T. A. Families - 26/04/2019 AccorHotels certified review

Every thing was very good and the hotel position

Comfortable, calm and ideally located

Customer review rating 4.4/5

Lionel C. Couples - 26/04/2019 AccorHotels certified review

Very good experience. The staff is extremely kind and careful. The suite was very comfortable and calm. The hotel is very well located, clean and remarkably calm for its size. The bar area would deserve to be reshaped and maybe relocated to offer a more cosy experience. Nice courtyard where we enjoyed a glass (but without the cushions on the sofas... less comfortable!). Overall, a very positive opinion and we would recommend the hotel.

A very nice and central Hotel in Florence

TripAdvisor rating 4.0/5

pswyue Family - 26/04/2019 TripAdvisor review

We stayed for 3 nights to sightsee Florence which has so much to see for culture history and chuches etc. The Hotel is so well located and services are good friengly staffs etc. I recommend it for travellers eho can afford mid range cost.


TripAdvisor rating 4.0/5

BeehiveOZ Business - 26/04/2019 TripAdvisor review

good hotel, good location, but the price are getting more expensive every year by year. Due to the local concil, the air conditioningare not able be use, so at night without open window the room is quite hot.

Good location but non-practical fittings

Customer review rating 4.4/5

Khushinder N. Couples - 25/04/2019 AccorHotels certified review

Location of hotel is excellent. Various facilities are impractical. For example tap is fitted on the edge of a flashy designer kind washbasin. If you wash your hands water falls outside washbasin.

Excellent room

Customer review rating 4.4/5

Robert K. Solo - 24/04/2019 AccorHotels certified review

I suspect I had a room upgrade: the room was spacious, clean, and in excellent condition: a pleasure to be in, and I had not the slightest complaint. My one negative comment: the soap-holder in the shower had been removed, leaving only the bracket; consequently, there was nowhere to put the soap/shampoo - this was a trivial problem but I would have expected it to be resolved as a matter of course. I took the breakfast only one morning: both the food and the basement room were perfectly adequate but unexciting - I preferred to eat in a caffè on other mornings; the serving staff were hard-working and helpful. The staff on Reception were also helpful.

Just Fine

Customer review rating 4.4/5

Michelle Families - 22/04/2019 AccorHotels certified review

The location is good, friendly staff , the room is big and relaxing. Breakfast in a very small room with very few choices and the same everyday is not what i am expecting to a 4Star hotel with almost Euro200 per night so for me it is overprice.

A clean, comfortable room in a great location.

Customer review rating 4.4/5

Anonymous Couples - 04/04/2019 AccorHotels certified review

We are very pleased with our stay at the Mercure Firenzo Centro. The staff was very pleasant and helpful. The room was clean and well-designed. The hotel is conveniently located near the strain station and within walking distance of major attractions within the city.

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