Hotel - Mercure Florence Center
Mercure Hotel Mercure Hotel

Mercure Florence Center

4.0/5 883 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • 2 Internet points
    • WIFI in your room
  • Parking  (Nearby)
    • Private outdoor parking
    • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Small pets are allowed for a supplement
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Ironing room

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00 - 12:00
    • Opening hours : Week-end 07:30 - 12:00

Business services

  • 1 meeting room(s)
  • Web Corner on a Mac
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Hotel location

Our rooms

85 sophisticated and bright rooms (including 4 suites) that blend modern design with traditional Florentine details. Free WIFI, safe, LCD TV with Sky channels, air-conditioning, tea and coffee making facilities, minibar.

  • 85 rooms
  • 85 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 2,111 reviews

Our guest reviews for Mercure Florence Center

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 883 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Family - 17/08/2018 TripAdvisor review
« Excellence all round »

From our arrival up to departure the team of ladies at reception went over and beyond to ensure our stay was a memorable and pleasant one. Aside from the stained carpets in the room,the room was clean, very spacious and very comfortable with a lovely balcony outside.Alessia and Jessica were fantastic and very kindly gave us tips and reccomendations on best places around and the must do and see.Highly recommend this hotel and will definitely be back. The memorable aspect for my daughter out of all the Accor Mercure hotels we have stayed in was receiving the purple toy octopus. Thank you Girls!

B. Families - 14/08/2018 AccorHotels certified review
« CLOTHES STOLEN »

Dear Mister, we reserved 2 rooms in this hotel for the night from 10th August to 11th August. In the first room n°505 (dedicated to my daughter) we forgot an old jacket in Denim. It has been found by the staff. In the other room n°510 (my wife and me), I forgot a "new" Jacket scuderia Ferrari (value of 140€). I call the hotel on Monday morning 13th of august, when I understood the situation, and the man who I called, told me that they not found nothing in the room 510. It's just impossible and unacceptable. I am sure of what I let in the closet. Maybe your staff does not control correctly the room, or others... I am a very good customer (platinum) and I travel regularly and exclusively within Accor hotels for my professional activity. I trusted in your group until now. I hope that you will understand the situation and that you will propose a solution to me. Otherwise I will communicate this incident, and I will stop to go through your hotels. Many thanks for your understanding and reply.

Helder P. C. Couples - 13/08/2018 AccorHotels certified review
« Extremely pleased »

First time on this hotel. We were given a very nice room but unfortunately we were extremely unlucky with the guest staying on the rooms around ours. The noise of people talking, TVs, doors slammed etc was unbearable and went well past midnight. I spoke to the staff at the reception who immediately solved our problem by giving us another room on another level. All the staff we met was absolutely brilliant and made our stay very enjoyable. Well done!!

Family - 13/08/2018 TripAdvisor review
« Not worth the stay »

Stayed here for one night on July 25, 2018. I was assigned a room I believe in the older part of the hotel which is right across from the registration desk, registration was easy, no issues there. Room seemed nice and comfortable when we checked in in the afternoon, however, when we came back after a stroll in town, room smelled like sewer had overflowed. Both my rooms had a terrible sewer smell. Air conditioners were not working either, it was hot and humid and my family was sweating in the heat. Contacting the staff, they kept telling me that they will lower the temperature, but nothing happened. Luckily we were just staying for a night. Thank god. Based on my experience, I wont suggest any one to stay here.

Jamie Couples - 03/08/2018 AccorHotels certified review
« Satisfaction »

Satisfactoria

Jessalynn L. T. Families - 02/08/2018 AccorHotels certified review

It was a comfortable stay and in a very good location

Solo travel - 27/07/2018 TripAdvisor review
« Excellent all round »

I cannot recommend this hotel highly enough. The staff are all exceptionally friendly, helpful and patient. They do what that can to make your stay as pleasant and stress free as possible. The hotel's location is close to the main train station and well positioned to walk to the main tourist sites. I enjoyed my stay and would definitely book again.

Charles C. Business - 26/07/2018 AccorHotels certified review
« Disappointing arrival experience - overall a less favorable experience compared other Mercure at a global level »

On my arrival I stood in the check-in priority lane, being an Accor Platinum member, and was rather surprised / unhappy to see other customers who arrived after me, and who stood in the non-priority area, being attended to before me. When I made my reservation, as well as when I checked-in online, I had specified an early arrival, before 12.00 pm, yet I had to wait an hour for my room to be ready, which was totally inconvenient as I needed to connect online and carry out business calls. At check-in, staff seemed to be totally unaware of what does an online check-in mean, and were asking yet again for a print of my credit card, even though this was unnecessary given the fact that I had fully checked in online. I found myself having to produce the check-in confirmation e-mail and explain that handing in my credit card details was no longer required

Graham L. Business - 22/07/2018 AccorHotels certified review
« Very good hotel »

Staff so keen to please

Hudson Friends - 19/07/2018 AccorHotels certified review
« Good location. Great city. »

Good. Relatively clean and spacious rooms. Great customer service.

Anonymous Couples - 17/07/2018 AccorHotels certified review
« Comfort »

1) We would like to thank you one female front desk staff is called "Alessa". She had helped us to solve dispute with Florence Mall Outlet transport operator 2) The bed room had few mosquito 3) The porcelain sink in the bath room is not user friendly

Anna Solo - 12/07/2018 AccorHotels certified review
« Enjoyable Stay at Easy Location »

The staff was very nice and friendly. The rooms were nice (bed a little hard). Close to the train station and everywhere. The only negative which is out of the hotel's control is the peddlers just outside the hotel which can be a nuisance.

Philippe R. Families - 11/07/2018 AccorHotels certified review

Very convenient and pleasent with efficient personnel at the desk

Paco Families - 09/07/2018 AccorHotels certified review
« Nice hotel in a very good place, and kindly staff »

Nice hotel in a very good place, and kindly staff

Bud Couples - 06/07/2018 AccorHotels certified review
« ok »

great location and excellent breakfast. However we had a room that was really aconverted attic on the 5th floor. When we arrived it was about 90 degrees. It took 4 hours to cool off. When we complained we were told all the rooms were filled...sorry. The windows are more like skylights in the roof. terrible room and not much empathy from the girl at the front desk

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at my hotel. I am sorry that your experience did not meet entirely your expectations; please allow me to express my sincerest apologies. We daily strive to provide a superior service experience for every customer, but sometimes happens that peculiar circumstances do not permit to give a complete satisfaction to all our guests. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lucia Padovan

William D. Friends - 05/07/2018 AccorHotels certified review
« The expected Accor group high standard. »

Extremely enjoyable stay. Whenever I travel I always use Accor Group properties and am privileged in being the proud owner of a Platinum loyalty card. This is a really nice property with a perfect location for exploring the historical sites of Florence. I found the staff to be extremely pleasant and willing to please any requests made. Special mention to Martina who put up with our little group in the bar over most of our 7 night stay. Breakfast staff also very professional in ensuring that the excellent buffet on offer was constantly topped up and that tables were swiftly cleared. Reception staff extremely helpful in responding to all requests made and finally, a big thanks to the chambermaids for keeping my room in perfect order. My only comment on the rooms, is that I always hung my bath towel up for re-use but this was changed daily. All in all a great stay and in full accordance with my expectations of Accor Group properties, which in my view is a leading hotel brand offering luxury at Sofitel level down to budget level at Ibis properties.

Anonymous Business - 25/06/2018 AccorHotels certified review
« Mrs Laurian D. »

Generally good, but the WiFi was not at all good, and Reception were unable to help me to solve the problems I was having with it

Couples - 23/06/2018 TripAdvisor review
« Good Location »

Near train and bus stations but also convenient for main attractions, the hotel staff really good, especially young lady on bar and breakfast staff. Not as good as other Mercure hotels. We were not happy with paper cups for coffee in rooms, nor a shower that badly needed regrouting and resealing. Food at breakfast was fine with a reasonable choice.

M. Couples - 22/06/2018 AccorHotels certified review
« Good location »

Not happy with plastic and paper breakers for tea/coffee! Not very environmentally friendly and expect better standard from Mercure. Shower needs attention as grouting and sealant dirty. Breakfast very good. Bar very pleasant. Staff excellent, especially young lady in bar and staff at breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr I.M., Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet completely your expectations; please allow me to express my sincerest apologies. It is exactly for the environment Accor project that I use cups in recyclable paper and wooden sticks, as some other hotels do in Italy. I regret you did not like it, but upon request we provide porcelain cups. Regarding the shower we have already taken the appropriate measures, in order to avoid it in the future. It is a real pleasure to read you appreciated the breakfast and the kindness and attention of my Team, this is great for all of us. We appreciate your sharing your concerns, and it is my hope that you will give us the opportunity to welcome you again in the near future. Sincerely, Lucia Padovan

S P. Friends - 19/06/2018 AccorHotels certified review
« First time stay in Mercure Firenze »

The hotel was new and clean. We felt safe and enjoyed our stay. However, the staff on duty on 9 June (around 9pm) wasn't very polite. We couldn't find the luggage tag given to us and she was rude in talking to us, refusing to give us our bags. She did not even bother to look at us as she talked. She continued to type and look into the computer. She then stormed to the luggage store and insisted that we were given the tags. Later, she made us describe our bags before giving us very unwillingly. We understand the hotel policy about the luggage tag but the staff could at least sound nicer and more patient.

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