Hotel - Mercure Florence Center
Mercure Hotel Mercure Hotel

Mercure Florence Center

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4.0/5 843 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • 2 Internet points
    • WiFi in your room
  • Parking  (Nearby)
    • Private outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying, Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Small pets are allowed for a supplement
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Ironing room

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00 - 12:00
    • Opening hours : Week-end 07:30 - 12:00

Business services

  • 1 meeting room(s)
  • Web Corner on a Mac
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Hotel location

Our rooms

85 sophisticated and bright rooms (including 4 suites) that blend modern design with traditional Florentine details. Free WIFI, safe, LCD TV with Sky channels, air-conditioning, tea and coffee making facilities, minibar.

  • 85 rooms
  • 85 non-smoking rooms
  • 4 rooms for people with reduced mobility
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 2,044 reviews

Our guest reviews for Mercure Florence Center

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 843 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
David Y. Friends - 17/06/2018
« Bathroom needs help »

Everything was fine until we got a look at the bathroom. Mould growing around the floor. Nothing but poor maintenance. Nasty enough that it affected our positive impression. Lots of money per Night to have this problem.

TripAdvisor review
janeinrye Couples - 11/06/2018
« Great base for train travellers »

Excellent choice for anyone arriving by train as it's about 5 mins walk from Florence SMN. And easy to find. It's also close to lots of restaurants. Room (403) was exactly as anticipated: clean, modern good wifi, big TV, good shower and plenty of hot water. Lovely view of the fire escape, but at least we'd have known where to go in an emergency. Not cheap, but in Florence I guess nowhere is. All staff helpful and cheerful.

AccorHotels certified review
Anonymous Families - 07/06/2018
« Receptionist amazing »

Very nice receptionist

AccorHotels certified review
Steve M. Families - 05/06/2018
« Excellent »

Spacious room very clean good sleep experience Excellent location for city attractions and station Very relaxing atmosphere staff friendly professional and knowledgeable, nothing to much effort. Courtyard for relaxing and drinks fabulous

AccorHotels certified review
Arda D. Couples - 04/06/2018
« Good location »

Close to everything since the hotel was located mext to train station we could easyly goto pisa,siena lucaa. Close market full of different restaurant. The room was nice and spacios only thing is that carpets had some stain.

TripAdvisor review
Family - 04/06/2018
« Perfect location excellent stay »

Perfect location to explore Florence from Modern comfortable room very spacious . Very knowledgeable and friendly staff. Fantastic courtyard to relax and have a drink and snacks Excellent location for restaurants and train station

AccorHotels certified review
Mark D. Couples - 03/06/2018
« Hotel is found lacking »

Poor experience, hotel factilties lacking

AccorHotels certified review
Ratna G. Couples - 30/05/2018
« This hotel was dirty, not well maintained and poor value for money »

We stayed in Florence. We chose Mercure as we have used your hotels before. The hotel is located near the station. We found the rooms to be much,much below standard. The carpets were dirty and the walls had peeling wall papers. The bathroom shower doors did not close ,so bathrooms flooded when we had shower. The hotel staff were very very reluctant to change our rooms despite repeated complaints. But even when the rooms were changed, the new room was marginally better than the previous ones. You charge a great deal of money and this is way below the acceptable standard.

TripAdvisor review
Couples - 30/05/2018
« A very comfortable stay in the heart of a very historic city »

It was wonderful to spend 3 nights in the centre of Florence and to be able to walk or catch a nearby tram, to great cultural, artistic and scenic attractions in a short time. Internally the hotel is very up to date, spacious and clean and we had a very comfortable room overlooking a part of old Florence. The staff were very welcoming and helpful. The location makes the hotel a must stay place for any visitors wanting to get the most out of a visit to beautiful Florence.

TripAdvisor review
Family - 29/05/2018
« Good as always! »

Got off the train at Florence and the hotel was just hop skip and jump away! Excellent location! The duomo was at a walking distance which also gave access to the square with lots of shopping and restaurants. We stayed in a Privelege room. Nice room and a good size one too. It also came with a small balcony. With the sofa bed open it could easily sleep four people. It was a Mercure after all! Always a good experience!

AccorHotels certified review
Patrick C. Couples - 27/05/2018
« Will Not Stay Again »

Like the location, service was... Rough. I'm not sure if your staff is compensated according to the number of customer complaints documented on site, but I felt accused/downplayed after finding a large stain on our duvet cover a little after arrival. Management was quick to provide a new duvet cover (albeit, no duvet and stayed that way the whole trip despite requesting one) but seemed to insinuate that we made the stain OR that it was our fault for not noticing it earlier. It wasn't a big issue for me until their reaction. It was very obviously a hotel oversight they didn't want to take blame for. I think I'd give Mercure a 6 or 7 otherwise. For the price, I would have expected better.

AccorHotels certified review
Shelley B. Couples - 19/05/2018
« Very nice hotel in great location! »

This is a great, clean hotel in an excellent location near the train station.

TripAdvisor review
Solo travel - 19/05/2018
« Maurice in Florence »

A well recommended hotel that I would use again next time I am in Florence. It is conveniently located near the main train station and will on the outskirts of ‘historic Florence’ that part of the city is not so large which means that the hotel is well placed for exploring this wonderful city. The room - a privileged room - was of good size and was quiet. The breakfast was fresh and tasty and wa a good start to the day’s activities. The staff were pleasant and helpful generally and specifically when I had some problems with the television. All in all it was a good stay.

AccorHotels certified review
Cuermita Families - 10/05/2018
« Accessible and good overall »

Generally good but can be further improved especially in terms of thorough cleanliness when rooms are made up and the replenishment of supplies in the bathroom. The bathroom sink was big but the faucet was so small and didn’t extend at enough so washing your hands was difficult. There were mosquitos in the room (!!!) and big ones at that. Could also use a little more variety in the breakfast and there was barely anyone in the bar the whole day. Facade and visibility could be improved as well as the surrounding areas on the street. Other than the aforementioned, the hotel is accessible and near the train station. WiFi was good and the room and beds were spacious enough and comfortable.

AccorHotels certified review
Jan H. Couples - 04/05/2018
« Good quality, excellent positioned in the city. »

Very good, excellent positioned in the city, friendly personnel.

AccorHotels certified review
Stephen Couples - 02/05/2018
« An excellent hotel in the centre of Firenze »

The staff were extremely helpful and had a good knowledge of the amenities not only near the hotel but also across the whole of Florence.

AccorHotels certified review
Sylvester W. Couples - 29/04/2018

Good location. Near train station and places of attraction. Staff members were very friendly. I like the express checkout.

AccorHotels certified review
Henk S. Couples - 28/04/2018
« Well located, quiet and pleasant hotel. Very friendly staff.Roo »

Location a little off-centre but with easy walking to all major areas. Room are genereous, efficiently quiet and well furbished. Staff is very friendly and adequate. Only minus is the breakfast area located in an underground bunker with limited seating capacity; however, staff does utmost to still make it good. Good value for money !

AccorHotels certified review
Teresa M. Friends - 24/04/2018
« A most pleasant stay at Mercure Firenze Centro »

The hotel is very central and well located, but it is quite inside, with a modern, clean and nice interior design and very spacious and comfortable rooms (privilege). Breakfast was varied and very good, offered in a nicely decorated room. The staff were extremely nice and friendly and they surprised us with a Earth Day Planet 21 cocktail aperitif in the bar downstairs, the bartender own unique rosemary recipe, original and fresh. We had a very nice time thanks to the warm welcome and the professional and friendly service provided.

AccorHotels certified review
Art K. Solo - 23/04/2018
« Very nice location and facilities and helpful staff »

The only issue I had is with the heavy duvets on the bed. I woke up twice being too hot.

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