Hotel - Mercure Florence Center
Mercure Hotel Mercure Hotel

Mercure Florence Center

4.0/5 950 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • 2 Internet points
    • WIFI in your room
  • Parking  (Nearby)
    • Private outdoor parking
    • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Small pets are allowed for a supplement
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Ironing room


  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00 - 12:00
    • Opening hours : Week-end 07:30 - 12:00

Business services

  • 1 meeting room(s)
  • Web Corner on a Mac
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Hotel location

Our rooms

85 sophisticated and bright rooms (including 4 suites) that blend modern design with traditional Florentine details. Free WIFI, safe, LCD TV with Sky channels, air-conditioning, tea and coffee making facilities, minibar.

  • 85 rooms
  • 85 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 2,315 reviews

Our guest reviews for Mercure Florence Center

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 950 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Richard M. Friends - 07/12/2018 AccorHotels certified review
« Great »

The checkin process was easy and fast. The staff very warm and friendly. They were always willing to help. Overall very well done.

Anonymous Couples - 04/12/2018 AccorHotels certified review
« Mediocre »

Not the cleanest. Halls were never vacuumed once while we were there. Same debris in the halls after 4 days.

Bill Families - 29/11/2018 AccorHotels certified review
« Quick vist to Florence »

Two days and one night is not enough time to see the wonderful sites in this city, but we saw so much and gained a great appreciation for the city and its history. The hotel service was great and the hotel was in a great location for our travels

Kai C. C. Business - 28/11/2018 AccorHotels certified review
« Better than expected. »

1. Staffs were friendly , very helpful. 2. There is no exhaust in the toilet.... 3. AccorHotels is a international group, but I found no international sockets for all the type in the room..

Kirill M. Business - 22/11/2018 AccorHotels certified review
« Service a bit below expeectiation »

Overall not bad, however cleaning staff never places new empty laundry bags in the room. Every time I had to go and ask for it at reception. Why? Present for platinum card holder - a one sweet...... Are you serious? For platinum card you give a one sweet less than 1 Euro cost??? I never saw so cheap and poor present for premium Accor card holder. Don't be so cheap guys, it's shame, real shame for 4 star hotel.

Solo travel - 18/11/2018 TripAdvisor review
« Love it! »

I loved Florence and I loved this hotel.So close to everything and only 2 small blocks from train station. Room was very comfortable and spacious. I had a problem with my original room and staff were more than happy to assist.All the staff were so friendly and helpful, even the new girl at reception who had her first day. Amazing people (I dont know why the staff here had a bad review - maybe they were full at the time and couldnt accodate requests - but my experience was lovely!)My only negative remarks are with the bathroom rain shower head, water went ever direction - all it needed to fix was to wipe the small rubber nozzles with a finger and the calcium came off. And a bit of mold in the inside corner of shower screen. However, I still highly recommend this hotel, everything is at your door step.

Amburghese Couples - 16/11/2018 AccorHotels certified review
« nice,clean,centrally located »

nice,clean,centrally located

S. Business - 11/11/2018 AccorHotels certified review
« Unsatisfied »

* It was eight degrees in the night , room heater was not working * Staff were courteous , who provided additional sheets * Bathroom towels were dirty , had to get additional ones * My room was 509 ( 4th Floor) , next to an private elevator , whole night had a sound in the wall ( behind the bed) , once on the right , after few seconds it used to be on the left side , it was like a water droplet ( little heavy) - cudn't sleep the whole night !!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, I am deeply sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I'm glad to read that my staff proposed you a solution, knowing that the Municipality allowes to switch to heating from 15th November. Moreover this year November was a little bit strange, as the outside temperature was hotter then usual very frequently. Be assured that we daily work to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lucia Padovan - GM

Malcolm G. Couples - 10/11/2018 AccorHotels certified review
« Well placed hotel »

Nice central location easy walk from station and to visit town. Not easy to find breakfast room up and down stairs and two lifts!!

Douglas C. Friends - 08/11/2018 AccorHotels certified review
« The hotel was close to the train station »

The stay was ok! There were a few challenges, such as the pillows and bed being quite firm; paper cups for tea and coffee and flimsy plastic cups for everyday drinking. Our room had a very unpleasant odour of effluent on our balcony, which may have been caused by the sewer pipe that protruded through the middle of the patio. Shower base had an insert, which did not hold the water in the shower, so consequently there was a large pool of water, at the entrance to the bathroom, after the shower had been used. Generally, while we noted that the hotel had been upgraded and the staff were helpful and pleasant, there appeared to be a "cheapness" to the whole experience, which surprised us! We had booked two rooms and had expected a complimentary upgrade, on at least one room, as a Gold Accor Member, however this was not made available to us, during our stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for your comments. It is always a pleasure to receive positive feedback and suggestions. We're very happy you appreciated your stay and the helpfulness/approach of our team in problem solving. Unfortunately the room upgrade is not always possible, being subject to hotel availability. We really regret we could not assure it to you for this stay. Be assured that we daily work to improve our quality and your comments help us to do always better. Thank you again for sharing your experience, we wait for you back soon. Sincerely, Lucia Padovan - GM

Family - 03/11/2018 TripAdvisor review
« A cute hotel in Firenze! »

Well located hotel near near all public transport.. The rooms are new, very clean, and with an excelent bathroom.. The staff was always polite and helped me whenever i needed information.. I would recomennd this hotel !

Jackson Couples - 02/11/2018 AccorHotels certified review
« A very convenient hotel, very near to the Santa Maria Novella Train Station and close to many major sights in Firenze. »

As an AccorHotel member for many years, I have experienced other Mercure hotels elsewhere, and this one in Firenze appeared to have fallen short of my usual higher expectations of Mercure - location-wise, it is a very convenient if one is using the Italian trains for travelling to other cities. However, I was not at all pleased with the size of the bathroom where the shower area is simply too small for comfortable bathing, and breakfast was way below my expectations also - there was limited choice of food, with cold bread and no salad/egg.

Leslie L. Couples - 28/10/2018 AccorHotels certified review
« Some nice touches and lots of room for improvement »

It was an interesting experience. Some nice touches that we received when we informed the hotel of our anniversary that would coincide with our stay. Balloons, petals and a complimentary cake. However, there were some general points that should be taken note of - bottled water, plastic cups and changing of bedsheets as well as breakfast spread.

Abdulla Families - 26/10/2018 AccorHotels certified review
« good location »

it was a very good hotel. staff was excellent. location is excellent.

Denis Solo - 26/10/2018 AccorHotels certified review
« great location »

great location and helpful staff, just what you want after a long journey.

P C. Couples - 26/10/2018 AccorHotels certified review
« The room is big and clean »

Generally speaking everything is good here. The only thing is when you shower the water will coming out from the shower space and make outside very wet. It makes us feel annoying coz we have to use many towels to dry the floor.

Daniel Solo - 21/10/2018 AccorHotels certified review
« Excellent service »

Staff was friendly and helpful.

Winnie W. Families - 21/10/2018 AccorHotels certified review
« Good stay »

Swift check in and check out Spacious room

Lily K. Friends - 20/10/2018 AccorHotels certified review
« As expected from any other Mercure hotel. »

Check in and check out experience is good. Staff is efficient and willing to explain. Overall, hotel is a bit tired and needs to refresh as compared with Mercure Centro Firenze we stayed before. Housekeeping perhaps needs retraining as bathroom was not well cleaned in comparison with other Mercure or Novotel hotels.

Wirote J. Families - 20/10/2018 AccorHotels certified review
« Mercure Firenze Centro »

Good Location , Room is very satify but not the best. Breakfast is standard choice, no more choice and service mind of kitchen is very poor (can not warm rice with microwave for 2 minutes) but other hotel is not deny this request.

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