ibis Styles Birmingham Centre Hotel

The Staff hospitality is very good. The continental breakfast was not a breakfast. I had one glass of apple juice, and beans with a piece of carved ham. The beds were not comfortable. As a loyalty member, I will not be staying here again EVER.

My bedroom was very comfortable with a very large bed. I could adjust the temperature and the lighting. The bathroom was clean and every thing worked with plenty of hot water. However, I felt distinctly uneasy in the street where the hotel is located. I'm an experienced business traveller. Nevertheless, the second night I ran to the hotel entrance as I though I was about to be mugged. I am a regular visitor at IBIS hotels as I think they offer good value. However, the second day breakfast was severely limited. At 8.15 am there as no fruit, no ham, no fresh cheese and no scrambled egg. The orange juice tasted water down. How can you run out of food so early? Go and buy some more? After asking some ham was produced and I ate that with some packaged cheese. Both tasted awful. Come on Birmingham Centre, you don't live up to the standard of Liverpool, Reading or IBIS in Birmingham Chinese Quarter. The whole point of being loyal to a chain is consistency of quality and breakfast really let you down here.

Good rooms, bathroom but bad breakfasts

I have stayed in the Lionel street ibis several times but this time first room tv did not work Moved to new one and quite dark light bulbs dead. As people get older light levels are really important Rocking tile in bathroom and loo seat stained

Not great to be honest. Had 2 rooms, one for me and my partner and one for my brother and his partner. Their room was particularly grubby. The radiator was grubby, the skirting board was hanging off the wall and it was generally not great.

We was stay in this hotel on 3 Apr for one night. The rate is include breakfast but only have 1 type of hot food. (Bake bean) we were stay with our 2 daughter and booked a room with sofe bed. The mattress in the sofe bed is very thin so that I can feel the bed frame when I sleep on the bed. The pressure of the shower is very slow. The heating is too noisy I can only turn it off during we was sleeping in the cool night. The parking fee £13 for 24 hours is too high.

Staff were great. Decor was- bright. Breakfast was good, location is good. My only real criticism was the wifi connection wasn't strong enough or fast enough to be any use. It was quite frustrating.

The gentleman who checked us in was anything other than welcoming - no small talk when checking in, not even a smile. The room was poorly maintained and when the electric box in our room didn’t work fully, we were told to “give it a whack” by the receptionist on the phone. Very unprofessional. WiFi speed was poor, no instructions on how to connect to the WiFi in the room. Had to ring down (only told was included in check in, no how’s) There were exposed wires in the skirting trunking, inadequate tv channels (not even all the standard freeview channels!). Throughout our stay the smell of drains became more pungent from the shower and worked it’s way into the room. Night receptionist/Porter was unhelpful and unfriendly. Our friend was left abandoned in Birmingham and was told to wait outside on her own! Attempting to charge her £120 for a room for the night as the hotel was “full” - any hotel in a city centre that’s charging £89 the day before is not full. We then added her to one of our friends rooms for £25, with no additional bed put in the room for her for that fee! Any other hotel would offer that as a standard. Breakfast the following morning was disappointing, continental is what is says on the tin, but it was poorly displayed and unappetising (uncovered meat next to vegetarian/open yoghurt in the fridge) Overall very disappointed with hotel, would not stay here again or recommend. No staff wore name badges so couldn’t give individual names.

Friendly, comfy hotel!

Rooms were a little small. There was an issue with hot breakfast (beans only)

Friendly staff, handy car park and clean and comfortable stay.

My best friend and I stayed here because we were attending the 30stm concert at the Birmingham arena. It's perfectly located within walking distance of the arena, and not too far from the city centre for transport links. The hotel and room was very clean and comfortable, without too much noise.

As above.

Only had one night but we were well attended too and the staff were very helpful and friendly

Friendly easy check in; nice, simple, functional public area; good size clean room with great wallpaper; clever 2 position bathroom door.