ibis Styles Birmingham Centre Hotel

This was our second stay at Ibis Styles Birmingham city centre and both times been extremely pleased with what’s included within the rate, especially the breakfast! The only let down on this occasion was that when ordering food, we were told because of a delivery they had only got pizza, which was fine, we love pizza! However was disappointed that about twenty minutes later had a call to the room to say they hadn’t got any pizza. We were told we could order food from just eat but didn’t end up eating until 8:45 as that was half an hour late - not the hotel’s fault but if we had been made aware of the situation when checking in we would have just ordered with just eat straight away instead of being late to our event that evening because of a food delivery.

Friendly staff, nice breakfast, great location for the ICC. The room was comfortable.

The tall girl who was in Reception was great. She was helpful and polite and friendly. It would help if she explained the car park was "Right then right again" and added "past the Mitchells & Butlers entrance" as I thought it was their car park at first. The older bigger guy on Reception was terrible. No help at all when I asked about food. It was like pulling teeth trying to get him to point me in the direction of a restaurant considering your website did not mention the kitchen was closed for dinner due "to changing the menu". Who the heck CLOSES a kitchen whilst changing menus??? At least help your guests by telling them there is a pub next door and not just look at them blankly after they enquire about dinner. They still want to eat despite your kitchen being closed. Bed and room were amazing although the lights in Room 611 kept switching itself off because the card holder is faulty. Need to be quite brutal with it which is probably how it broke in the first place. Breakfast was ok. Very clean throughout the hotel. The girls on Reception the next day were lovely.

good

As always with ibis hotels clean and tidy. And staff very helpful. Will be back again

Right for the price paid Good location It would have been nice that the hotel had adaptors for computers just in case some guests forgot them

Very happy with our stay. Staff were polite and professional, great to have complimentary access to hot drinks in the evening. Room was clean and comfortable. Overall everything we expected and more.

The room was far more spacious than I expected and the lady who checked me in was lovely. Great price. I felt like I got a real bargain on this trip.

Had booked a family room but when getting to hotel found 2 rooms had been booked but couldn’t have as daughter was only 14. Got up to room allocated but was only had twin beds do went back to reception & was told it was 1 of the rooms that had been allocated to us so was given another room but the pull down bed wasn’t made up so had to call reception for bedding. It was gone midnight as we had flown in from Singapore & we had been up by then for 25 hours & all we wanted was to go to bed. Previous stays to the hotel had been good which was why we stay there.

Brilliant choice at breakfast, lovely large room nothing to complain about very clean hotel excellent customer service a credit to the chain would highly recommend

The staff were amazing, great service, rooms are really nice, they have character and feel cosy. Bed was super comfy. The reason for my low score is that I was frustrated by the low water pressure in the shower, I feel a good start to the day needs a shower where you can actually feel the water and wash the soap off... such a shame as would have given full marks...

Clean and comfortable bed

Staff were extremely helpful. The hotel was clean and it was in a great location. Excellent value for money, would stay again

3 night stay central location. Good staff. Room a bit bare but lovely comfortable bed. Good Breakfast included.