ibis Styles Birmingham Centre Hotel

Room was not to the standard we are used to from IBIS, Birmingham. Fed back on check out so hopefully they will have sorted the issues out, no toilet roll holder, broken bedside table, lights not working. Disappointing as it wasn’t a cheap room.

Staff lovely, nice touch with free coffees in reception. Hotel needs some maintainence, little things like scuffs on walls, toilet roll holder broken, shower screen leaked. The shower hose needed a deep clean.

We checked into our room and about 2 hours later complete strangers were given the same room and were able to use the key card and come into our room! Not good.

From the moment I arrived the staff were friendly and welcoming. I had arrived early to allow myself time to find the hotel as i’d never been before. The lady on the desk kept checking to see if my room was ready early for me which was a nice touch. My room was lovely. Clean, well layed out and comfortable. I used the bar in the evening and the staff again were very friendly and helpful. Breakfast is the morning was nice, only slight problem was the bacon was a bit tough after being under the hot-light but it didnt effect my breakfast enjoyment. Check-out was quick and easy. I will definitely be booking again next time I visit birmingham.

Good night's sleep . Quiet, clean ,well situated hotel.

basic hotel , no IBIS Styles concept

Clean, staff very friendly. Breakfast good and location excellent

Everything about the hotel was great, except for food and drink. Clean, pleasant rooms, friendly, helpful staff, good location. But the coffee on offer is dreadful, and this was a warning about the breakfast next morning. Bad coffee, no eggs, overcooked sausages, leathery bacon. Please, Accor is a French chain, apply French standards to the food and drink! I gave 7/10. Had the food and drink been acceptable, I would have rated the hotel at 9.

On returning to hotel late at night we encountered a problem at reception which resulted in staff being unprofessional and shouting at my partner , brought this to attention of duty manager later in morning, nothing was resolved to improve the situation Our room cost was very overpriced for the quality of hotel, originally we were not given the room we had booked this was resolved after check in but shouldn’t have happened Breakfast service with uncleared tables and no tables set up was poor and many items constantly empty, had to chase getting cutlery and cups and hot breakfast items Room for as okay but not good enough for the price paid, glass shelf in bathroom dusty and no light bulb in bedside lamp Very bad experience, we have another room booked later this month and I’m not sure I’d want to go through that again, we have stayed a few times at this hotel in the past and all had been okay

Enjoyable stay with great facilities. Some points of criticism: Maintenance: * Lift to carpark makes some awful noices - quite a scary experience * Lift to room's floor sign does not work * In our room (318), it was a struggle to flush the toilet and the bathroom generally smelled of damp like it has not been ventilated properly for a long time (not from recent use, in fact, we noticed it as we walked in) Cleanliness was great asside from: * Hair on the shower head * Rubbish from previous occupants in the shelves under the tea and coffee service (it may even still be there) Breakfast: * Missing good range in hot food; only had beans, bacon, sausage and scrambled egg - no potato or vegetarian options which is a suprise - few staff around to even ask about it * Missing good range in cold food such as croissants * Very slow to replenish food * Toast was either undercooked or very well done - I think it needs adjustment Please, don't misunderstand this review; I would stay again as it was overall a very good hotel and certainly I would stay at other IBIS Styles hotels too. I am sure you will agree that most of my points are fairly minor but they make the difference between a good stay and a great stay. Thank you :-)

Got what I expected, breakfast was a touch underwhelming

We were first given a disabled access from with handrails etc so had to move. On finally getting into our room, we requested some toiletries and were told we needed to go down to reception to collect - annoying. We asked for an iron and ironing board to be brought to our room and again were told we needed to go and collect it - annoying. Only to discover that the iron had a smashed plug and there was no alternative available. We booked the hotel as we had a black tie event at the ICC, we had driving our clothes 4 hours from London and not having an iron wasn’t an option. We waited a further 3 HOURS for one to arrive, not only making us late but adding an incredible amount of stress to what should’ve been an enjoyable afternoon getting ready. The iron provided had no steam function, was utterly useless and left shiny makes on my pristine black jumpsuit. Breakfast was unpleasant with tables not being cleared and empty food platters. Never again!

Room was a little tired, but spacious and quiet. Comfy bed and no light from behind the curtain. Appreciate no bleach being used for the sheets. Breakfast was tasty too.

Unfortunately I was woken up by merry individuals between 1am and 3.30am. According to reception this is a regular occurrence as a result of the proximity of the ICC. Given this tacit knowledge of of known likely events it would have been ideal as a business traveller to have been sited in a room next to other business travellers rather than next to those travelling for pleasure. Nonetheless I did manage to scrape 6 hours and was able to get work done the next day but won't be prioritising this hotel for my visits to Birmingham.

Most of the experience was good. Pleasant check in area and service on check in. Room comfortable for price paid. However a couple of minor points: a bedside table would be useful and the shower curtain was a cm too short so kept coming out of the tray. Then one major issue - another guest was checked into the same room. Very embarrassing for us both when he walked in and a serious security issue.