ibis Styles Birmingham Centre Hotel

Very nice room. However, the wifi system was not good. I stay frequently at Ibis hotels in England and in Europe and I have never encountered such an unsatisfactory wi-Fi system. I managed to get it working on my computer, but 02 websites frequently intruded. However, I could not get it to work on my phone, because O2's System was incompatible with my phone browser.

comfortable, interesting, parking is special, beds are nice...shouldnt put a door to the toilet...

Clean, polite staff. Should have better breakfast

Breakfast: only a very limited continental breakfast. Personnel: on arrival on 10-09-17 not friendly or welcoming and not efficient. Positively denied having arrived 2 parcel delivered by DHL. Said that they look and parcerls were not there. Next morning a more positive young lady, went looking and found them in under 1 minute. Manager: always absent and without specific hotelary qualifications.

Staff excellent-really helpful with left luggage,checking in,adjusting bill to utilise Accor points.

The toilet floor was filthy black between the tiles

Good, clean accommodation with enough room to put everything with a baby/cot/pushchair in the room.

Staff were brilliant, however for a style hotel the room had quite a few features that let it down and questioned whether the £160 for two nights was worth it! There were water stains all down the purple wall and on the white wall dirty handprints! In the bathroom the tap was broken and there were dirty marks in the shower and toilets! Also was a little disappointed with the breakfast wasn't much of a selection! Again for the price paid!

It is a well situated hotel. 10 minutes walk to the Bullring. It's a quiet and clean hotel. Breakfast was basic but nice. Some of the electrical equipment wasn't working, such as the deal lamp and hairdryer. This was not a problem as I had my own hairdryer and the overall light in the room was sufficient. If you're just looking for a comfortable and clean place to rest your head, I would recommend this hotel.

My room was fine, but another colleague staying in another room had issues with the curtains falling off the wall which meant their room was very bright all night. Breakfast was very basic and was a little disappointing, we were all expecting a bit more than cereal or toast; though it was good that gluten free bread was available. The two ladies on reception were very helpful and friendly, making suggestions for where was good to go for dinner and giving us directions. The route from reception down to the carpark is not clear enough, it needs to be made much more obvious that you can only get to the carpark via one lift. The signposts for leaving the carpark are also not clear enough, especially when you are in a rush. The location was perfect for us and despite some of the negatives i would be happy to stay again.

Expensive car parking price Unfriendly and unhelpful staff. Receptionist don't pickup the phone ended up going up and down to ask for even simple things. The child bed wasn't made even though we had booked for a child and when asked for a blanket for the child, they did not provide it until 11.50pm. And my son ended up sleeping in our bed. The staff came in 11.50pm and insisted the make the child bed and disturbed our sleep even though we said we wouldn't need it as it was too late and we were half asleep. Overall very much dissatisfied for the price we paid. My son said that a less expensive travelodge /premier Inn was way better than this. And this was from a 10yr old's mouth. Cold breakfast only the coffee machine did not have milk so no latte/cappuccino. Had a bad experience and wouldn't recommend this to anyone.

Exactly what we needed

Good,, friendly staff