ibis Styles Birmingham Centre Hotel 3 stars

Great stay in a very central location. Staff were great as well. Excellent parking under the hotel at a reasonable price.

Friendly and helpful staff. Rooms a bit odd, mine had two double beds in it which made it rather cramped but location of the hotel was good and breakfast area was very clean and welcoming.

Friendly team easy to check in and out and very helpful over the two days. Only issue I guess was breakfast had limited vegetarian hot food options

Check in was simple. The young chap on the reception was a credit to the company. The room was okay but the breakfast was absolutely awful amongst the worst I've experienced anywhere.

ibis provides everything you need for a stay

The hotel was right next to the restaurant we went to. Also liked the security at night on the door

Purely chose this hotel due to the price, as we had travelled from london for a wedding. The room was very hot especially with 4 of us in, no room to move due to sofa bed being out, walls were dirty and stained, toilet seat was very wobbly and no toilet roll holder. Had to ask reception for a fan due to the heat.

Fantastic value.

Excellent night spent in a clean and modern room. Accommodating front hose staff who were really friendly!

I stay at this hotel regularly as it is quiet, but convenient for the city. Staff were pleasant and I was given a room with an enormous bed. I did not turn the air conditioning on until I came in at 2am and then discovered it was not working. It was not overly hot but after a couple of hours sleeplessly turning I gave up on sleep. I should have asked to move rooms but by 5am it didn't seem worth it. Also the shower gel dispenser was broken and one bedside table missing, exposing some cabling. Overall seems that maintenance issues are creeping up, which is a shame as I have always had no problems here and always recommend the hotel. When mentioning the poor night on checkout was not offered anything other than an apology, had this have been a Premier Inn I would not have expected to pay.

We stayed at Ibis Styles Birmingham Centre for the bank holiday weekend in August, one of the hottest weekends of the year. Our room was unbearably warm with a lack of functioning air conditioning and inadequate ventilation. We reported this to reception after our first night as it caused significantly disturbed sleep for us, particularly my friend who experienced throat pain and dryness. We were provided with two electric fans (which we had to leave running all night to make the room temperature somewhat bearable) and were told that a contractor would have a look at the air conditioning and reception would inform us of the outcome. Unfortunately this did not happen. When checking out I explained this to the receptionist, mentioning that we stay at Ibis Styles Birmingham Centre frequently and that my two friends had travelled from Ireland to spend the weekend in Birmingham. Unfortunately they both expressed dissatisfaction with their stay. The receptionist indicated that the hotel manager would review my complaint and offer a goodwill gesture. I confirmed the room number and my contact details with him, however it has been one week and I have not received any contact from an Ibis Styles representative, despite following up again today by phone. Following this experience and the sheer lack of adequate customer service, I will be staying elsewhere next time I am in Birmingham, and will not be recommending this hotel to others.

Greeted by friendly staff, room was comfortable and had everything we needed

Very good

The reception in the arrival was good, but I did not get the same feeling during the rest of my stay, specially concerning the free drink that they offer for Accor Gold Members. The sleep quality was not good; the pillows were old and terribly hard. The breakfast could be appropriate for local Britain people, but it was really not adequate for non-Britain.

Really expected the Styles hotel to be much better. Air con not working and unable to.open window. I reported it and was given a fan. Breakfast was ok but not enough staff keeping an eye on the food and topping it up. Tables not cleared regularly either. £5 a pint of Stella (the only draft beer) is way over the top. What i did like though was being abke to have tea/coffee in bar area at no extra cost.