ibis Styles Birmingham Centre Hotel 3 stars

It was brilliant staff lovely breakfast excellent room lovely

Reception staff excellent - very welcoming, friendly and explained where everything was and times of breakfast/bar service. Excellent facilities for obtaining own hot drinks from reception area - wish more hotels did this! Well done!! Room unfortunately was very lacking. Overbed light broken ie shade dangling from fixture (reported); air con ineffective - alot of noise on high fan yet still no cool air came out of vents; same result for low and medium fan speeds. As windows are unable to be opened meant room was stuffy which on a warm day/night wasn't pleasant. Plenty of hot water for a nice refreshing shower. Bed was comfortable. Would have been nice to offer herbal/fruit teas if not in room then next to hot drink machines in reception/bar/breakfast area. Ended up with hot chocolate/mocha for each drink. Loved the mini sweet left on the bed. A very nice touch. Breakfast was lovely.

Experience overall was good. The room was warm and the cooling didn`t work so well. Breakfast was also busy where customers had to wait a while for certain items such as eggs and beans.

Despite complaining for three days aircons not working on hot and humid day last day they gave me fan which they should provide me earlier this is first time I had horrible e. in Accor group of hotel

The hotel is in a good location, the room was clean and the staff friendly. The 24 hour coffee machine is a nice extra. The only negative for us was the aircon didn't work and the window couldn't be opened so we were too hot at night.

The room was clean, beds comfy and staff friendly. Unfortunately the air conditioning did not work and we couldn't open the window so we were too hot but good apart from that. Breakfast was buffet style so nothing special but having access to the coffee machine all day is a nice touch.

Friendly, helpful staff, provided directions and even a map. Clean room and bathroom. Air conditioning worked well without being too noisy. Comfortable bed. Tea and coffee in room. Really good breakfast, which exceeded my expectations.

Pleasant room but there was a bed side table missing and one of the bedside lights didn't work. There was no milk available to make tea only cream .breakfast was poor there were no cups to make tea no milk for cereal no glasses for juice ,very little fruit left,the tables had not been cleared and no staff any where to speak to. A member of the reception team came over at my request and sorted it all out.the reception team were very helpful and found a bed side table for me they took time to give us directions to where we wanted to go.

very comfortable for a short stay close to the Arena.

Okay, both pillows were super hard, although we found a spare soft pillow in the wardrobe. Nice sized rooms, clean. Breakfast was dire, and the breakfast area is far too small for the number of guests

Dilapidated run down room for people with disability. The bathroom was disgusting and unsanitary. I read a previous review written by a guest who got the same room and didn’t receive any response when they complained so I didn’t bother to complain at the time. If AccorHotels thinks that this crap accommodation is OK for Club Accor members I might as well delete this app as it’s not in any way encouraging my loyalty.

the staff is nice, however, the food was really bad, cups smell of eggs. , in the room, there was no toothbrush or paste, the toilet paper was not soft at all, I paid 179 pounds for one of the badest services. if it's for the lower price I don't mind, but the price is too high for bad service

Nice staff Good reception Spacious room Good shower Nice bar Good breakfast Air Con could have been a little cooler ****one curtain rail.and curtain were missing ****one bedside table was missing

Nice size room and very comfortable. Breakfast was extremely yummy and staff found to be very attentive to detail.

Clean rooms. Reception efficient. Good breakfast