Hotel - Pullman Zhouzhuang
Pullman Hotel Pullman Hotel

Pullman Zhouzhuang Hotel

5.0/5 1,070 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air conditioning with individual remote
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Services for children
    • Babysitting on request
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Boat excursions
  • Bicycles rental

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 7 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Each room is perfectly appointed with our signature Pullman Bed, soak bath, rainforest shower, satellite TV, yoga mat and free broadband Internet access. The hotel features lake and park view rooms.

  • 172 rooms
  • 45 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box
    • Automatic air control
    • Trouser press in room
    • Spa/Jacuzzi in bathroom
    • Free in-room mineral water
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Radio in bathroom
    • Telephone in bathroom
    • Work desk in all rooms
    • TV room service ordering
    • Automatic temperature control
    • Air conditioning with individual remote
    • Baby bed
    • High speed transmission line
    • Minibar
    • Suite Box
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating 1,053 reviews

Our guest reviews for Pullman Zhouzhuang

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
5.0/5 TripAdvisor Rating 1,070 reviews
Ellie Business - 11/01/2019 AccorHotels certified review
« meeting »

meeting @hotel, location is far from the main street

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dong Ni X., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

Heng Business - 04/01/2019 AccorHotels certified review

Service at the 1st floor’s restaurant is terrible. Unprofessional waiters.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Heng S., Thank you for taking the time to tell us about your experience at the Pullman Zhouzhuang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

Timothy W. Couples - 03/01/2019 AccorHotels certified review
« Beautiful and luxurious stay! »

The hotel was truly breathtakingly beautiful. The landscape around plus the design makes it worth the time and money spent to get there. Great service and wonderful staff on hand as well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Timothy Wai Mun W., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

Longlong L. Families - 01/01/2019 AccorHotels certified review

Good people are very nice and help us to upgrade the room since we have a kid very considerate

Our hotel has responded to the review
Our hotel has responded to the review

Dear Long Long L., We very much appreciate your comments regarding your stay at the Pullman Zhouzhuang. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all Pullman Connectors and I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

Cc C. Families - 01/01/2019 AccorHotels certified review

Everything alright. Only one thing not so good was that we booked a room with executive lounge access. However, as the lounge was closed, we were offered free buffet dinner but the staff in restaurant had no idea of such arrangement when we went to hv dinner and breakfast which created me some trouble.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chi Cheong C., Thank you for taking the time to tell us about your experience at the Pullman Zhouzhuang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

Olivier B. Families - 27/12/2018 AccorHotels certified review
« Beautiful hotel »

I was glad to stay in your hotel in Zhouzhuang. The hotel is well located near the old town of Zhouzhuang, the environment and the architecture are beautiful, the room is very comfortable, the service very professional... Well everything was very good!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Olivier Jackie Eile Valery B., We very much appreciate your comments regarding your stay at the Pullman Zhouzhuang. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all Pullman Connectors and I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

Y. X. Business - 24/12/2018 AccorHotels certified review
« The staff‘s attitude is kind. »

The variety of buffet is mostly repeated in mornings.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

Frankie G. Business - 18/12/2018 AccorHotels certified review
« Functional facilities and well trained staffs »

I am impressed by the hotel staffs who are well trained to understand clients' demands . the meeting facilities are very functional to manage certain size of the events. dining experience is nice as well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Zhouzhuang. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all Pullman Connectors and I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

Jingmin Business - 04/12/2018 AccorHotels certified review
« Ms »

Service is good, food is good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Zhouzhuang. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all Pullman Connectors and I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

L. Business - 30/11/2018 AccorHotels certified review
« Please pay attention to the Geomantic Omen of your hotel »

I have dreamed countless nightmares during one night stay in your hotel. Furthermore, I got cold and fever in the next morning. I'm not certain if it's directly related to your hotel, but since my colleague also feel not good as well, maybe you should pay attention to your Geomantic Omen.

Our hotel has responded to the review
Our hotel has responded to the review

Dear L. Yun L., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

Benson C. Couples - 28/11/2018 AccorHotels certified review
« Fantastic, wonderful and memorable stay! »

My wife and I had an excellent and wonderful stay and appreciate all the efforts and hospitality of the staff which made our wedding anniversary a memorable one. Special thanks to Vincent, Peter, and Elban for their kindness and attending to our needs. Thank you Lucy and Candy for welcoming us too! You guys have made us feel so welcomed!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tau Yang C., We very much appreciate your comments regarding your stay at the Pullman Zhouzhuang. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all Pullman Connectors and I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

Couples - 28/11/2018 TripAdvisor review
« NICE HOTEL AND LOVELY STAFF »

My wife and I had a wonderful and memorable wedding anniversary stay at Pullman Zhouzhuang. Staff are lovely, friendly and welcoming. Food at the Chinese restaurant is good and reasonable price. Our room is super spacious with big bed and nice lake view. Special thanks to Vincent who arranged red wine and cake to our room for our anniversary. We feel so welcomed and would definitely come back!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Zhouzhuang. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all Pullman Connectors and I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

Yun X. Business - 26/11/2018 AccorHotels certified review
« Overall good, but still have space to improve as 5-star hotel. »

The equipment are great and employees' are very nice and kind on attitude prospective.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

M_m Couples - 23/11/2018 AccorHotels certified review
« Nice View & Nice accomodation »

great view with great service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ying Bo M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

Alex Couples - 12/11/2018 AccorHotels certified review
« Wonderful experience in Pullman Zhouzhuang »

Wonderful experience in Pullman Zhouzhuang for my weekend stay. The lobby staff were so helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Min L., We very much appreciate your comments regarding your stay at the Pullman Zhouzhuang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Kei L. Families - 06/11/2018 AccorHotels certified review
« Calm and soothing decor »

A very comfortable resort. Outdoor structure damage (such as tiles) is more obvious than it should be for its young age. Some disappointment of closed executive lounge.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Kei L., We very much appreciate your comments regarding your stay at the Pullman Zhouzhuang. I am happy to hear that you enjoyed a comfortable stay with us. According to the comments, we will enhance the maintenance of the outdoor structure. I will share your comments with all Pullman Connectors and I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

Efraim T. Couples - 13/09/2018 AccorHotels certified review
« An overall good hotel stay experience from check-in to check-out. »

Pleasant courteous and accommodating staff made our stay a very good experience. Clean and peaceful surroundings make this hotel a good weekend getaway from the busy city and daily life.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., We very much appreciate your comments regarding your stay at the Pullman Zhouzhuang. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all Pullman Connectors and I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

Couples - 11/09/2018 TripAdvisor review
« New but not all facilities operating »

Nice new resort but the bar and club lounge were not operating due to lack of clients. The staff were very helpful and tried to compensate for the reduced services. Transport to and from the resort was difficult, we required long distance taxis both to and from the resort.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

Tze P. N. Couples - 10/09/2018 AccorHotels certified review
« Extraordinarily pleasant stay »

Our stay at Pullman Zhouzhuang was extraordinarily pleasant and welcome. We like the spacious ambience of a holiday resort that is within a few minutes to the ancient town. The room was especially spacious and well furnished, especially the bathroom.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. N., We very much appreciate your comments regarding your stay at the Pullman Zhouzhuang. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all Pullman Connectors and I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

Joy W. Business - 07/09/2018 AccorHotels certified review
« Really good »

The coffee break, and the service in restaurant was really good. The different kinds of coffee break showed the high concentration on the service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joy, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

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