Hotel - Pullman Zhouzhuang
Pullman Hotel Pullman Hotel

Pullman Zhouzhuang Hotel

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4.6/5 279 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air conditioning with individual remote
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Services for children
    • Babysitting on request
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Boat excursions
  • Bicycle hire facilities

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 7 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

Each room is perfectly appointed with our signature Pullman Bed, soak bath, rainforest shower, satellite TV, yoga mat and free broadband Internet access. The hotel features lake and park view rooms.

  • 172 rooms
  • 45 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box
    • Automatic air control
    • Trouser press in room
    • Spa/Jacuzzi in bathroom
    • Free in-room mineral water
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Radio in bathroom
    • Telephone in bathroom
    • Work desk in all rooms
    • TV room service ordering
    • Automatic temperature control
    • Air conditioning with individual remote
    • Crib on request
    • High speed transmission line
    • Minibar
    • Suite Box
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 279 reviews

Our guest reviews for Pullman Zhouzhuang

100% genuine reviews from our guests

Find out more
AccorHotels certified review
Vincent Couples - 02/01/2018
« Excellent stay, nice service »

Quiet area, delicious food, nice swimming pool, always quick response service and smile. Clean and big room, great breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vincent, We very much appreciate your comments regarding your stay at the Pullman Zhouzhuang. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all Pullman Connectors and I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

AccorHotels certified review
Kate Families - 25/12/2017
« Nice hotel »

Nice hotel besides Zhouzhuang ancient town, not far to Jinxi ancient town as well; It's newly opened with beautiful decoration and high service level; Breakfast with variety choice, the executive lounge has not opened yet, they're arranged the happy hour in the bar instead, overall experience is great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kate, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

AccorHotels certified review
Francis Business - 22/12/2017
« Comfortable environment with good services »

Comfortable environment with good services

Our hotel has responded to the review
Our hotel has responded to the review

Dear Francis, We very much appreciate your comments regarding your stay at the Pullman Zhouzhuang. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all Pullman Connectors and I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

AccorHotels certified review
Chunfeng L. Business - 22/12/2017
« This hotel is good »

Only the bath room is small, others are good.

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的李春风客人, 感谢与我们分享您入住水月周庄铂尔曼酒店的经历。我们希望为每一位宾客提供更好的入住体验,而您的评论正是我们达成此目标并使服务得到提升的助力。 您此次入住酒店的经历揭示了我们的设施上需要改进的地方,我对此表示抱歉,包括健身房的体验方面,我们会尽快改进。如果您愿意给我们一个机会来赢回您的信任,我可以向您保证我们将会尽全力让您获得最佳的酒店住宿体验,并使您再次喜欢我们的酒店。 祝好, 鹿守祎 总经理 | 水月周庄铂尔曼酒店

AccorHotels certified review
Anonymous Business - 18/12/2017
« Good experience in a quiet area »

The parking place is far away from the main building, and takes several minutes to the front desk. No clear sign how to get to the main building, and it is really bad when it was raining during my stay because it is outside and takes time. The room is well designed and the bed is comfortable. The room door looks small that makes people feels not so good. The food is good but looks like the service is not god enough. Nobody comes to ask for coffee or tea or even offer the guest to guide them to the place. Maybe it is because we are a big group, but will be nice if keeping the good service all the time. In general, it is a good experience, but have room to improve.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.W., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. It indeed takes few minutes to get to the main building from the parking lot, while we provide buggy service to our inhouse guests, transfering from parking lot to main building. Obviously, we failed to provide encough sinages to guide guests through, which we already work on. Last but not least, service is definitely core to the hotel, we will suporvise floor more often to ensure the service quality. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

AccorHotels certified review
Anonymous Friends - 13/12/2017

Good service

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的陈懂勤客人, 衷心感谢您对我们酒店的给予的嘉奖!我们十分高兴得知您在酒店度过了愉快的时光,非常期待您的再次光临。 祝好, 鹿守祎 总经理 | 水月周庄铂尔曼酒店

AccorHotels certified review
Michael H. Friends - 12/12/2017
« Excellent Service »

Thanks for your excellent service during our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., We very much appreciate your comments regarding your stay at the Pullman Zhouzhuang. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all Pullman Connectors and I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

AccorHotels certified review
Christian Families - 28/11/2017
« Famliy Weekend Trip to Zhouzhuang »

A brand new hotel (soft-opening, some construction still ongoing) with its own lake and playground area, - very big pool, with separate kids pool and hot-tub style pool - nice outdoor play area (soft-opening, some construction still ongoing)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christian, We very much appreciate your comments regarding your stay at the Pullman Zhouzhuang. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all Pullman Connectors and I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

AccorHotels certified review
敏. Families - 10/10/2017
« 国庆亲子游 »

The style of this Pullman is a far cry from what I stayed in other cities. Fantastic gardening,friendly staff,spacious swimming pool,luscious dishes,everything is good……And last but not the least, the hotel own is more charming than the ancient town...

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的客人, 我们十分感激您对水月周庄铂尔曼酒店入住体验进行的评论! 很高兴得知您在酒店度过了愉快的时光,我会将您的评论与我们所有水月周庄铂尔曼大使们一起分享,相信您的认可将会成为我们不断进步,继续提高服务品质的力量。 祝好, 鹿守祎 总经理 | 水月周庄铂尔曼酒店

AccorHotels certified review
Yunkan L. Friends - 09/10/2017
« Good hardware, but poor service »

The hotel is new and view is nice. However, the service is not as good as a five star hotel (probably they have no experience in hosting many people during holiday?) 1. I arrived hotel at 4pm, and was told the room is in cleaning that requires 30mins. After several 30 mins, the room is still not ready. It is fine to tell me the truth that it is not being cleaning yet, instead of let me find out no one is actually cleaning it 2. Buffet dinner is not good. As few staff (probably due to there is wedding at same time?) and the meal is not refreshed properly. Basically, we are eating what is left and some dishes is empty during the whole night

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的刘允侃客人, 感谢与我们分享您入住水月周庄铂尔曼酒店的经历,与此同时,对于本次入住体验未能达到您的期待,请允许我对您表达诚挚的歉意。 在铂尔曼,我们致力于向每一位宾客提供优质服务,因此您的反馈意见对我非常重要。首先,对于房间整理及入住等房问题,我们一直在尽力改进,从人手的增加到培训都是我们的工作重点。其次,酒店的自助晚餐不应该出现如此的服务滞后及菜品质量问题,无论酒店有任何活动,每一位客人的体验都不能因此而打折扣,我们会加强管理,相关部门也在积极应对。敬请放心,我们一定会采取最恰当的方式解决您当下遇到的问题并防止其再次发生。 于此同时,我们也衷心希望您能够给我们一个机会来赢回您的信任,在不远的将来为您提供更好的服务。 祝好, 鹿守祎 总经理 | 水月周庄铂尔曼酒店

AccorHotels certified review
Anonymous Families - 24/09/2017
« It is new and service is not sufficient. »

Service has big gap between the other pullmans.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.S., Thank you for taking the time to tell us about your experience at the Pullman Zhouzhuang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lucy LU

AccorHotels certified review
Henry L. Solo - 30/08/2017
« Outstanding experienxe »

One of the best experience in my life. Aless and Declan definetly went out of their way to make my stay even better. It is hard to believe that this hotel has only be open for 1 month. Definitely will be back again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Henry, We very much appreciate your comments regarding your stay at the Pullman Zhouzhuang. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all Pullman Connectors and I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

AccorHotels certified review
Becky Solo - 25/08/2017
« Nice stay in Pullman Zhouzhuang »

Nice stay in Pullman. The nice view, professional staff and kind service are highly impressive. The staff Catherine Li is warm-hearted, her kind help is much appreciated during my stay. I will choose your hotel next time when I come back to Zhouzhuang.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Becky, We very much appreciate your comments regarding your stay at the Pullman Zhouzhuang. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all Pullman Connectors and I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

AccorHotels certified review
Jerry P. Families - 23/08/2017
« Accommodation is ok, but not very good for lunch »

Totally satisfied with room and facility, and it had very comfortable bed and view of lake. But hotel had lot of space to improve quality of lunch service. Not very clear division between breakfast and lunch which caused guest need to wait cleaning table since the guest for breakfast just left before.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jerry, We very much appreciate your comments regarding your stay at the Pullman Zhouzhuang. It is always a pleasure to receive positive feedback. I will share your comments with our team. While I do take serious consideration about the dining experience, we would take quick actions to impove the meal quality. Thank you again for sharing your experience, and we hope your next visit will be the much more pleasant one. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

AccorHotels certified review
W. Y. C. Business - 02/08/2017
« Marvelous Stay Experience »

For a new-opening hotel, i can not smell any unsual. Responsibly speaking, hotel pay more attention to the remove the bad smelling of new room. The cloakroom of my room is so big so that i did not feel crowded. The room view is amazing, i could see the whole lake in the room and someone boating. The breakfast is wide varieties and all the staffs are very helpfule and graceful. I will back of my business trip next time, thanks for your service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yun C. W., We very much appreciate your comments regarding your stay at the Pullman Zhouzhuang (Opening July 2017). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

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