Hotel - Pullman Zhouzhuang
Pullman Hotel Pullman Hotel

Pullman Zhouzhuang Hotel

4.7/5 734 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air conditioning with individual remote
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Services for children
    • Babysitting on request
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Boat excursions
  • Bicycles rental

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 7 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

Each room is perfectly appointed with our signature Pullman Bed, soak bath, rainforest shower, satellite TV, yoga mat and free broadband Internet access. The hotel features lake and park view rooms.

  • 172 rooms
  • 45 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box
    • Automatic air control
    • Trouser press in room
    • Spa/Jacuzzi in bathroom
    • Free in-room mineral water
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Radio in bathroom
    • Telephone in bathroom
    • Work desk in all rooms
    • TV room service ordering
    • Automatic temperature control
    • Air conditioning with individual remote
    • Baby bed
    • High speed transmission line
    • Minibar
    • Suite Box
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating 734 reviews

Our guest reviews for Pullman Zhouzhuang

100% genuine reviews from our guests

Find out more
Alex Solo - 14/08/2018 AccorHotels certified review
« Strongly recommended to stay at »

As a Platinum number of Accor, I was treated a VIP during the stay. I appreciate it so much. Thank you for your effort to make my stay so grateful, Phoebe, Candy and Ice. You're the real fortune of this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alex, We very much appreciate your comments regarding your stay at the Pullman Zhouzhuang. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all Pullman Connectors and I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucy LU

王. Families - 19/07/2018 AccorHotels certified review
« good »

Beautiful hotel, beautiful zhouzhuang

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

Cissy C. Couples - 18/07/2018 AccorHotels certified review
« Relax trip »

Very nice hotel room with nice view,Peter the Cheif Concierger was very friendly and helpful。We will back next time。

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cissy, We very much appreciate your comments regarding your stay at the Pullman Zhouzhuang. I am happy to hear that you enjoyed a comfortable stay with us. Peter, indeed, is a great staff and always brings excellent service to guests, I will share the comment with him and I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

Anonymous Business - 09/07/2018 AccorHotels certified review
« Effective management, helpful staff. »

Most of the staff are very helpful, for example, during the raining day, one of the cleaner guided my peers to go to the meeting room...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Pullman Zhouzhuang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

Jacky Families - 03/07/2018 AccorHotels certified review
« good expierence »

Good place, good hotel, confortable family room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jacky, We very much appreciate your comments regarding your stay at the Pullman Zhouzhuang. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all Pullman Connectors and I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

Danny Friends - 29/06/2018 AccorHotels certified review
« Great stay at pullman zhouzhuang »

I had a very nice stay here, a room update and the welcome fruit. it was perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Danny, We very much appreciate your comments regarding your stay at the Pullman Zhouzhuang. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all Pullman Connectors and I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

W. B. Q. Families - 28/06/2018 AccorHotels certified review
« Good view, good service and declious dinner »

I am satisfied with the view, service and food. It's suitable for family vacation. I think I am willing to recommend the hotel to my friends

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的客人, 衷心感谢您对我们酒店的给予的嘉奖!我们十分高兴得知您在酒店度过了愉快的时光,同时,根据您的打分,我们也会更加注意在客人离店时的体验,确保您在每一刻都能接受到最佳的服务。非常期待您的再次光临。 祝好, 鹿守祎 总经理 | 水月周庄铂尔曼酒店

Daryl Couples - 02/06/2018 AccorHotels certified review
« Pleasantly surprised! »

Great to find a Pullman in a small town like Zhou zhuang. Hotel was new, and staff were all very friendly. Great stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daryl, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

Z. Families - 23/05/2018 AccorHotels certified review
« I imagine this is the top 1 hotel in Zhouzhuang area »

The facilities were fully clean and functional. The staff was very friendly and welcoming especially Catherine from department of Front Desk. Thanks!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Z., We very much appreciate your comments regarding your stay at the Pullman Zhouzhuang. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all Pullman Connectors and I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

Bucong Z. Solo - 20/05/2018 AccorHotels certified review
« Very good scenary and delicious self-service food »

The room layout needs to be improved especially for the shower room - water overflows to outside. Breakfirst quality can be further improved. Room price could be more flexible.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bucong, We very much appreciate your comments regarding your stay at the Pullman Zhouzhuang. I am happy to hear that you enjoyed a comfortable stay with us. At the same time, we do apology for the issues concerning water overflow and speed of Wifi , I will follow up and get them fixed ASAP, also conduct an inspection on food quality on breakfast, keeping everything up to Pullman Standard is our priority. I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

Lawrence Y. Friends - 29/04/2018 AccorHotels certified review
« Very good experience »

I would like to said Lydia gao your welcomer in front desk is very good and provide a good service since when I in the club area for happy hour and they come to talk to us and share the thing nearby and let us know well the place also they know me and my mum not eat pork and beef and go to restaurant to grab some vegetables and chicken for us to eat , is very good experience stay in your hotel , also food over there is good and also hope your club lounge will open soon and I willl stay in your hotel again when the club lounge opened .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lawrence , We very much appreciate your comments regarding your stay at the Pullman Zhouzhuang. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all Pullman Connectors and I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

Harrison Business - 20/04/2018 AccorHotels certified review
« Very zen »

It was only too short

Our hotel has responded to the review
Our hotel has responded to the review

Dear Harrison L., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again and hope that you can spend longer time with us next time. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

Noel Business - 20/04/2018 AccorHotels certified review
« comfy »

atmosphere is nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Noel, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

Robbin Families - 17/04/2018 AccorHotels certified review
« good »

The hotel is nice, good view, perfect service. Very appreciate the birthday cake from Duty Manager Catherine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Robbin, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

L. W. Y. Business - 16/04/2018 AccorHotels certified review
« Wait for long time to check in and the room is not ready until 4pm »

As we have the group meeting in this hotel, the room should be ready by 2pm. We have all the luggage just sit outside the lobby and need to wait until 4pm, our meeting start at 3pm and there's nobody to help us to arrange the luggage and resolve the issues.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.L., Thank you for taking the time to tell us about your experience at the Pullman Zhouzhuang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Like what you have mentioned, it might take a while for us to clean the rooms, but we don't have any excuses to not provide assistance with guest luggages settlement. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

W. Couples - 15/04/2018 AccorHotels certified review
« Very new hotel with some great staff »

This is the only hotel of well-known international brand in the area. Very new, you can still smell the chemical odour of newly renovated site. Not many local taxi drivers know this hotel. Road signages, both inside and outside the property, are not enough at all. Our driver took almost 15min., just for getting from the front gate to the hotel main lobby. Great staff, sincere and thoughtful. Especially the young bellman named Sky, quite smart and kind. Able to predict and cater the need of guests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.W., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. It is true that we are quite new in Zhouzhuang, and we are still working on outdoor signage. definitely we need to speed up. As for smells in the room, we do offer air purifiers, I believe it can be avoided if we pay more attetnions on it. I do appologies for these inconvinience. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

Kevin L. Business - 15/04/2018 AccorHotels certified review
« Worst experience »

The checkin process was a mess. Staffs could not even responded at all on why and when the room was available, left their customer wait without any apologies or explaination.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.L., Thank you for taking the time to tell us about your experience at the Pullman Zhouzhuang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. I already did a thorough inspection on your case, please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

Anonymous Families - 22/02/2018 AccorHotels certified review
« Pure satisfaction »

Amazing hotel facility and service

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Zhouzhuang. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all Pullman Connectors and I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

Lianqi G. Business - 05/02/2018 AccorHotels certified review

Room is too cold. Some stuff in the restuarant is terrible (service). Room clean is not good, our shampoo and shower gel was empty, but didn't be replaced.

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的顾女士, 感谢与我们分享您入住水月周庄铂尔曼酒店的经历,与此同时,对于本次入住体验未能达到您的期待,请允许我对您表达诚挚的歉意。 在铂尔曼,我们致力于向每一位宾客提供优质服务,因此您的反馈意见对我非常重要。您提到的房间温度及卫生问题,我们非常重视,这是对客最基本的服务,我们一定在今后的服务过程中改进。餐厅人员的专业度也是我们亟待解决的问题,培训工作和管理的加强我们一定会同时落实。敬请放心,我们一定会防止此类问题再次发生。 于此同时,我们也衷心希望您能够给我们一个机会来赢回您的信任,在不远的将来为您提供更好的服务。 祝好, 鹿守祎 总经理 | 水月周庄铂尔曼酒店

Vincent Couples - 02/01/2018 AccorHotels certified review
« Excellent stay, nice service »

Quiet area, delicious food, nice swimming pool, always quick response service and smile. Clean and big room, great breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vincent, We very much appreciate your comments regarding your stay at the Pullman Zhouzhuang. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all Pullman Connectors and I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

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