Hotel - Pullman Zhouzhuang
Pullman Hotel Pullman Hotel

Pullman Zhouzhuang Hotel

5.0/5 708 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air conditioning with individual remote
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Services for children
    • Babysitting on request
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Boat excursions
  • Bicycles rental

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 7 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

Each room is perfectly appointed with our signature Pullman Bed, soak bath, rainforest shower, satellite TV, yoga mat and free broadband Internet access. The hotel features lake and park view rooms.

  • 172 rooms
  • 45 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box
    • Automatic air control
    • Trouser press in room
    • Spa/Jacuzzi in bathroom
    • Free in-room mineral water
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Radio in bathroom
    • Telephone in bathroom
    • Work desk in all rooms
    • TV room service ordering
    • Automatic temperature control
    • Air conditioning with individual remote
    • Baby bed
    • High speed transmission line
    • Minibar
    • Suite Box
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating 935 reviews

Our guest reviews for Pullman Zhouzhuang

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
5.0/5 TripAdvisor Rating 708 reviews
Alex Couples - 12/11/2018 AccorHotels certified review
« Wonderful experience in Pullman Zhouzhuang »

Wonderful experience in Pullman Zhouzhuang for my weekend stay. The lobby staff were so helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Min L., We very much appreciate your comments regarding your stay at the Pullman Zhouzhuang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Kei L. Families - 06/11/2018 AccorHotels certified review
« Calm and soothing decor »

A very comfortable resort. Outdoor structure damage (such as tiles) is more obvious than it should be for its young age. Some disappointment of closed executive lounge.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Kei L., We very much appreciate your comments regarding your stay at the Pullman Zhouzhuang. I am happy to hear that you enjoyed a comfortable stay with us. According to the comments, we will enhance the maintenance of the outdoor structure. I will share your comments with all Pullman Connectors and I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

Efraim T. Couples - 13/09/2018 AccorHotels certified review
« An overall good hotel stay experience from check-in to check-out. »

Pleasant courteous and accommodating staff made our stay a very good experience. Clean and peaceful surroundings make this hotel a good weekend getaway from the busy city and daily life.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., We very much appreciate your comments regarding your stay at the Pullman Zhouzhuang. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all Pullman Connectors and I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

Couples - 11/09/2018 TripAdvisor review
« New but not all facilities operating »

Nice new resort but the bar and club lounge were not operating due to lack of clients. The staff were very helpful and tried to compensate for the reduced services. Transport to and from the resort was difficult, we required long distance taxis both to and from the resort.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

Tze P. N. Couples - 10/09/2018 AccorHotels certified review
« Extraordinarily pleasant stay »

Our stay at Pullman Zhouzhuang was extraordinarily pleasant and welcome. We like the spacious ambience of a holiday resort that is within a few minutes to the ancient town. The room was especially spacious and well furnished, especially the bathroom.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. N., We very much appreciate your comments regarding your stay at the Pullman Zhouzhuang. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all Pullman Connectors and I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

Joy W. Business - 07/09/2018 AccorHotels certified review
« Really good »

The coffee break, and the service in restaurant was really good. The different kinds of coffee break showed the high concentration on the service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joy, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

Will Families - 06/09/2018 AccorHotels certified review
« Relaxing Stay, friendly staff »

Very warm welcome by the SEC and bellman when we arrival. FO staff Peter was very friendly upon C/I, especially Jacky the Manager , very professional and enthusiasm person, introduced all the facility in and around the hotel. Amazing lobby, nice swimming pool, nice room with nature view and large bed inside. Also the Breakfast was very nice, optional choice of food. For Lunch and Dinner, the Chinese restaurant will match you need. Food was delicious and the price was valuable. Don't forget to reserved the time advance, otherwise have to wait quiet long time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Will, We very much appreciate your comments regarding your stay at the Pullman Zhouzhuang. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all Pullman Connectors and I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

Dan Families - 05/09/2018 AccorHotels certified review
« Feel like stay at home, with family »

Designed hotel wt great view and nice environment nearby, worth staying for weekend. Welcome drink coupon and fruit upon arrival, well prepared room to celebrate birthday, also with a cake. Many activities available during stay, children-kindly hotel. Breakfast is not bad with many choices. 24 hours fitness room, swimming opens until 22:00. Everything is perfect, except dining. Food is average, service is terrible, also heard lots of complains from other tables...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dan, We very much appreciate your comments regarding your stay at the Pullman Zhouzhuang. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all Pullman Connectors and I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Meanwhile, I also feel terribly sorry about what happened in Chinese restaurant, it was busy, for sure we will manage floor well and keep it in a good order in near future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

Xiting Families - 03/09/2018 AccorHotels certified review
« cosy and relaxing, good enviroment and good service »

Very good experience for my weekend vacation. The hotel attendants are in general helpful, especially Akita (a young guy, seems a manager a the reception desk) and Amanda (a lady in the Buffet restaurant), both of them helped me to deal with a bit troublesome situation with good patience and great efficiency. They shall be rewarded for such behaviors.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Xiting, We very much appreciate your comments regarding your stay at the Pullman Zhouzhuang. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with Amanda and Akira, I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

Keith Couples - 27/08/2018 AccorHotels certified review
« Most of the staff are new and they do not know well for their own place »

so far is modern and nice experience. however, the staff should be trained to know the facilities of the hotel more. Specially one of them could not even show me the location of executive lounge.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Keith, Thank you for taking the time to tell us about your experience at the Pullman Zhouzhuang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Product knowledge training is a huge part of hotel training course, I will revise this program and make sure every single staff could be trained properly. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

Wenbo Y. Families - 23/08/2018 AccorHotels certified review
« Excellent Stay »

The design of hotel is unique and the service is impeccable. The view from terrace is amazing and also breakfast and dinner from Chinese canteen is tasty

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

Chunxiao Business - 21/08/2018 AccorHotels certified review
« a hotel with good facilities and nice location »

The hotel overall is quite nice. The rooms are tidy, but the carpet was somehow a little bit damaged. It would be much better if there were bikes for renting, as advertised.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! Meanwhile, we really appreciate for all the suggestions, we will definitely consider to do bike renting in the near future to enhance guest staying experience. Apart from that, we already fixed all the damages in the room and will keep eyes on the room maintenance allover the hotel. Lastly, we are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

Chrisw Families - 19/08/2018 AccorHotels certified review
« Perfect Escape from the City »

I booked Zhouzhuang Pullman for my 10-year marriage anniversary. Before the travel, I reached out the hotel and Phoebe Xia (Lobby officer) responded me timely and she well arranged the room category for me. It was a big surprise when I stepped in my room (#1650), the room was well prepared for our stay and it reminds me the hotel room of my honey moon travel. My wife was way satisfied with the room... We had a very nice lunch at the Chinese Food Restaurant in hotel and the food is very good and tasty. Due to the bad weather (Typhoon), we kept staying at hotel and had dinner in buffet restaurant. Although there's no buffet on Sunday's night there, but Karen took care of us very well, she was patient when we ordered the food and offered a nice service for food delivery. We met Phoebe when we checked out on Monday, she sent us a warmly greeting before our leaving and we made a promise of coming back soon!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris, We very much appreciate your comments regarding your stay at the Pullman Zhouzhuang. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all Pullman Connectors and I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

Alex Solo - 14/08/2018 AccorHotels certified review
« Strongly recommended to stay at »

As a Platinum number of Accor, I was treated a VIP during the stay. I appreciate it so much. Thank you for your effort to make my stay so grateful, Phoebe, Candy and Ice. You're the real fortune of this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alex, We very much appreciate your comments regarding your stay at the Pullman Zhouzhuang. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all Pullman Connectors and I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucy LU

王. Families - 19/07/2018 AccorHotels certified review
« good »

Beautiful hotel, beautiful zhouzhuang

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

Cissy C. Couples - 18/07/2018 AccorHotels certified review
« Relax trip »

Very nice hotel room with nice view,Peter the Cheif Concierger was very friendly and helpful。We will back next time。

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cissy, We very much appreciate your comments regarding your stay at the Pullman Zhouzhuang. I am happy to hear that you enjoyed a comfortable stay with us. Peter, indeed, is a great staff and always brings excellent service to guests, I will share the comment with him and I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

Anonymous Business - 09/07/2018 AccorHotels certified review
« Effective management, helpful staff. »

Most of the staff are very helpful, for example, during the raining day, one of the cleaner guided my peers to go to the meeting room...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Pullman Zhouzhuang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

Jacky Families - 03/07/2018 AccorHotels certified review
« good expierence »

Good place, good hotel, confortable family room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jacky, We very much appreciate your comments regarding your stay at the Pullman Zhouzhuang. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all Pullman Connectors and I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

Danny Friends - 29/06/2018 AccorHotels certified review
« Great stay at pullman zhouzhuang »

I had a very nice stay here, a room update and the welcome fruit. it was perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Danny, We very much appreciate your comments regarding your stay at the Pullman Zhouzhuang. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all Pullman Connectors and I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucy LU General Manager |Pullman Zhouzhuang

W. B. Q. Families - 28/06/2018 AccorHotels certified review
« Good view, good service and declious dinner »

I am satisfied with the view, service and food. It's suitable for family vacation. I think I am willing to recommend the hotel to my friends

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的客人, 衷心感谢您对我们酒店的给予的嘉奖!我们十分高兴得知您在酒店度过了愉快的时光,同时,根据您的打分,我们也会更加注意在客人离店时的体验,确保您在每一刻都能接受到最佳的服务。非常期待您的再次光临。 祝好, 鹿守祎 总经理 | 水月周庄铂尔曼酒店

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