Pullman Luang Prabang Hotel 5 stars

TripAdvisor rating 5.0/5 137 reviews
Pullman Luang Prabang
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Hotel extras

  • Pamper your kids with fun activities and kids meals with MyKids package

  • Unwind with a free flow and unique beverage experience with MyGlass package

  • The largest hotel in Luang Prabang with 123 spacious guest rooms

  • Featuring the most complete conference and meeting facilities in Luang Prabang

  • Family-friendly resort with three swimming pools and a Kid's Club

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • LUANG PRABANG
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Services for children
  • Outdoor tennis court (Nearby)
  • Boat excursions (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Pullman Luang Prabang

Ban Pong Wanh
06000
luang prabang
democratic republic lao

Tel: +85671211112

Fax: (+856)71/211188

Contact email

Check-in from 14h00

Check out up to 12h00

  • SOUTHERN BUS STATION :   VTELP SOUTH STATION

  • By plane

    LUANG PRABANG At 10km / 6.21 miles - Shuttle paying

GPS :19.862533, 102.106073

Our accommodations

Providing leading edge of modernity and comfort, all rooms and suites feature a large terrace, connectivity panel, free WiFi, workspace and areas to relax. Each bathroom has a walk in rain shower and a separate bathtub with daylight.

DELUXE ROOM, 1 King Size Bed, Garden View

  • Max. number of persons: 3
  • Area: From 42
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Ironing board and flat-iron
  • Shoe polisher
  • Mini Bar

DELUXE ROOM, 2 Single Size Beds, Garden View

  • Max. number of persons: 3
  • Area: From 42
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Ironing board and flat-iron
  • Shoe polisher
  • Mini Bar

PREMIUM DELUXE ROOM, 1 King Size Bed, Garden or Mountain View

  • Max. number of persons: 3
  • Area: From 67
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Ironing board and flat-iron
  • Shoe polisher
  • Mini Bar

DELUXE SUITE, 1 King Size Bed, Garden or Mountain View

  • Max. number of persons: 4
  • Area: From 83
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Ironing board and flat-iron
  • Shoe polisher
  • Mini Bar

PREMIUM DELUXE SUITE, 1 King Size Bed, Private Garden and Mountain View

  • Max. number of persons: 4
  • Area: From 105
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Ironing board and flat-iron
  • Shoe polisher
  • Mini Bar

2 BEDROOM VILLA, Private Pool, Private Garden

  • Max. number of persons: 5
  • Area: From 270
  • Most of the accommodation: PRIVATE_POOL *

* Subject to availability

  • Wireless internet in your room
  • Ironing board and flat-iron
  • Shoe polisher
  • Mini Bar

Our restaurants and bars

L'ATELIER

Type of cuisine: International

Enjoy a wide variety of culinary delights in our all day dining restaurant. Combining ingredients from our organic garden and the local communities, we offer exceptional dishes from all continents inspired by our international executive chef.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE JUNCTION

Photo non contractuelle / Strictly non binding

The Pullman lobby bar concept: when barista meets bartenders and when morning pastries meet tapestries. Enjoy the view of the paddy fields and exotic gardens with your friends and family, while enjoying our delectable cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

H2O

Photo non contractuelle / Strictly non binding

At the resort's main infinity pool and surrounded by rice fields, H2O is delivering refreshments directly to sun-loungers . Enjoy a delicious local bite and international cuisine with a wide range of salads, BBQ item, fruit juices and cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 368

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Pullman Luang Prabang

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.7/5

313 reviews

tripadvisor tripadvisor

TripAdvisor Rating 5.0/5

137 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Relaxing

Customer review rating 4.7/5

Steven F. Couples - 08/08/2019 AccorHotels review

Everything was great view was good pool spa restaurant reception dining staff excellent

Dear Mr. F., Sabaidee, thank you very much for staying with us and taking the time to fill the online survey. We valued your comment and I'm so glad that everything met your expectation. I will share your uplifting words to the whole team. Once again thank you very much and we hope to have the chance welcoming you back in Luang Prabang. Warm wishes, Wingki & Team
Customer review rating 4.7/5

Sila-ek S. Friends - 04/08/2019 AccorHotels review

room on first floor almost without view

Dear Sila-Ek S., Sabaidee, thank you very much for taking the time to complete our online survey and being our loyal member. Your comments are all well-noted and shared with the management team. Please accept my sincere apologies that we were unable to allocate the rooms that you desired due to the limited number of interconnection rooms. Thank you for sharing your patience and we hope to have the chance to welcoming you back in Luang Prabang. Sincerely, Wingki Guest Experience Manager

A pleasant stay

Customer review rating 4.7/5

Vl Families - 03/08/2019 AccorHotels review

The property is a new one, close to the nature, very quiet and clean. The shuttle bus is necessary to go to the town for visiting. Font desk is helpful. We booked private car to morning alms and Kuang Si waterfalls which is perfect. We don't need to wait, it's really flexible with a reasonable fee. Just three points to be improved: 1. One restaurant is not enough. 2. House keeping teams need to be enhanced. We have a child with us, but sometimes they did not notice it, and just left two towels in room, we had to call front desk. We didn't touch the welcome fruits as we arrived late and had dinner afterwards. But in the second evening, when we came back to room, the welcome fruits disappeared. All of us think it is not a professional way. 3. The waiters in restaurant should be pay more attention. We ordered several Cappuccino coffees. None of us moved seat, the waiter sent coffees to another table which had only two people there. He took the rest of coffees back on the table of coffee bar, but didn't realize he had made a mistake. We noticed it, and had to reorder our coffees. If he could pay more attention, he should come to ask us again to double confirm our order. We can wait for another 5 minutes.

Dear valued guest. Sabaidee! We would like to thank you for choosing us as a host. I will inform the various departments concerned about the points you mentioned. It is always important to us having all guests feedback, as a newly opened hotel we are providing training to our employees in order to growth and provide the best service. Regarding our restaurant we have now 2 outlets: our main restaurant l'Atelier and our pool restaurant H2O. In addition we are also working on a new concept of fine dining restaurant which will open in few months. Thank you again for sharing your experience, and we hope to welcome you gain at Pullman Luang Prabang Warm wishes, Hugo de Lignieres Guest Experience
Customer review rating 4.7/5

L C. Friends - 01/08/2019 AccorHotels review

It was lovely. VERY helpful staff. Sometimes, with language differences, i was difficult to make requests clear, but I am sure that will improve over time.

Dear valued guest, Sabaidee! Thank you so much for taking the time to leave us this stunning review. We are so glad to read that you enjoyed your stay with us. I will share your words to our team in order to encourage them. Once again thank you very much for your feedback and we hope to receive your visit again at Pullman Luang Prabang. Warm wishes, Hugo de Lignieres Guest Experience

Excellent Resort Property to stay & rejuvenate

Customer review rating 4.7/5

Nitesh K. Families - 31/07/2019 AccorHotels review

The entire staff and team of people were very helpful and they made sure to attend and make our stay more enjoyable and comfortable at every point, in spite of difference in speaking of language they made effort to converse and understand and attend to our requirements, especially would like to mention about Tippy the lady in charge who was there for giving training to the new staff was outstanding, her dedication to her job was simply commendable.

Dear Mr. K., Sabaidee! I would like to thank you for choosing us as a host. We are very pleased to read your wonderful feedback. It was a pleasure to provided you the best service, I will share your kind words to our team and especially our Front Office Manager Tippy. We hope to see your again at Pullman Luang Pranang. Warm wishes, Hugo de Lignieres Guest Experience

Very Good

Customer review rating 4.7/5

Glen Friends - 31/07/2019 AccorHotels review

All was good, no complaints. Perhaps, to install shelter along the staircases for the upper level rooms. It was drizzling and we got drenched for a bit while going up and down the staircase.

Dear Glen, Sabaidee! We would like to thank you for your kind review. We are delighted to read that enjoyed your stay. Thank you for pointing this staircase issue with the rain, we already working on a solution for improvement. We hope to welcome you again at Pullman Luang Prabang. Warm wishes, Hugo de Lignieres Guest Experience

Amazing hotel

Customer review rating 4.7/5

Lisa Families - 31/07/2019 AccorHotels review

We have been to Luang Prabang several times before and normally stay in a guest house in town so we thought we would treat ourselves this time and wow we weren't disappointed. The hotel, grounds and facilities were beautiful.

Dear Lisa, Sabaidee! Thank so much for your feedback. We are delighted to read that you choose us as a host in Luang Prabang and meet your expectations. Thank you for sharing your concerns about the breakfast and the Air conditioning, allowing us to progress. Once again thank you very much. We hope to see you again at the Pullman Luang Prabang for you next visit. Warm wishes, Hugo de Lignieres Guest Experience

staff especially the drivers were very helpful and courteous!

Customer review rating 4.7/5

Andrew N. Families - 26/07/2019 AccorHotels review

My kids loved the pools and the breakfast. The hotel is beautiful as are the views. The cart drivers, the airport pick-up driver and the in-town driver were all excellent! The hotel needs to clarify their child policy. On Agoda it clearly states that 2 kids 12 and under stay free but the hotel tried to charge me twice for my 2nd child - $35.00 per night. This is not right. Even after I had checked out the staff came to me asking for me to pay and again I had to clarify what is still clearly stated on Agoda when booking - even checking today it is still on Agoda. This created quite the awkward situation! We used existing bedding and did not require an extra bed. The hotel needs to stand by what is clearly published on one of it's primary booking sites!

Dear Mr. N., We very much appreciate your comments regarding your stay at the Pullman Luang Prabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm wishes, Hugo de Lignieres Guest Experience

Great service with a smile

Customer review rating 4.7/5

Steve M. Business - 22/07/2019 AccorHotels review

Hotel was relatively new with large rooms in a village setting. The best aspect was the friendliness of the staff who did their best to help. It is a little away from the centre of town but there is an efficient shuttle service. I will be taking the family next time

Dear valued guest, Sabaidee! Thank very much for taking the time to leave us this review. I am glad to hear your positive feedback about our team. As you mentioned, the hotel just open, one year ago, and all of us are doing our best to provide a special service. Once again, thanks a million for your comment. You will be most welcome to come back with your family for your next journey! Warm wishes, Hugo de Lignieres Guest Experience
Customer review rating 4.7/5

Matt M. Families - 21/07/2019 AccorHotels review

Great tranquil location, amazing staff and clean rooms

Dear Mr. M., Sabaidee! Thank you very much for choosing us as a host and taking time to complete the survey. It as been a great pleasure having you as a guest. Thank you for sharing your highlights from your stay and mentioning the breakfast, allowing us to progress. We hope to welcome you again, in a near future at the Pullman Luang Prabang. Warm wishes, Hugo de Lignieres Guest Experience

A comfortable and quiet stay

Customer review rating 4.7/5

Richard F. Couples - 18/07/2019 AccorHotels review

Excellent staff service and beautiful room. The resort is spacious and our room was bright and clean. Breakfast buffet was limited but we understand our stay was during low season.

Dear Mr. Fitzsimon, Sabaidee! I would like to thank you for leaving us this kind review. It was a pleasure having you as a guest during your stay. We will share your nice words to our team about the service, and take notes for the breakfast buffet to work on improvement. Once again, thanks a million and you will be most welcome for your next visit at Pullman Luang Prabang. Warm Wishes, Hugo de Lignieres Guest Experience

4 days at Pullman Luang Prabang

Customer review rating 4.7/5

Cedric L. Solo - 18/07/2019 AccorHotels review

A peaceful and tranquil locale in touch with nature. A pleasant stay for those who crave for quiet times away from huge crowd with some indulgences.

Dear Mr.L., Sabaidee! Thank you very much for choosing Pullman Luang Prabang as a host. We appreciate the time you took to write us this feedback and we are delighted to see that you enjoyed our area and the peacefulness it offered. Thank you for pointing the breakfast and the English level of our staff, allowing us to progress. Once again thank you so much and you will be most welcome to visit us again. Warm wishes, Hugo de Lignieres Guest Experience

A beautiful stay

Customer review rating 4.7/5

Simon Families - 12/07/2019 AccorHotels review

Beautiful setting in a rural area. Peaceful and nice surrounding. Excellent and pleasant staff for any request Room is beautiful and finely decorated Food is great It makes me wanna to return and stay longer next time

Dear Simon, Sabaidee! We would like to thank you for leaving us this stunning review. We are pleased to receive your feedback, and we will share your words with our team. We invite you to come back and visit us at Pullman Luang Prabang and make your next stay even better. Warm wishes, Hugo de Lignieres Guest Experience

Tranquil stay

Customer review rating 4.7/5

Cb Couples - 11/07/2019 AccorHotels review

The hotel is fair way away from the Centre of the town. There are shuttle available which is handy. The staff are very helpful. We adored the design of the expansive buildings but does soak up the heat making the room very hot. We had to leave the ac on 24/7 to cool the room. One other down fall was the food options. Breakfast was okay - noodles were exception ally good though. Lunch or dinner options don't vary and not so exciting. Wifi was available but connection was dismal. Overall, a great stay to stop, flop and relax.

Dear Cb, Sabaidee! On behalf of our team, I would like to thank you for leaving us this constructive feedback. It is a pleasure reading you enjoyed our property, the service and the facilities. We regret that power outage is still very common in Laos, we had installed our own power generators, however it takes our generators a few minutes to start, we're sorry that the service was interrupted during your stay. Please accept my sincere apologies for the inconvenience. We have taken note about your comments of the buffet breakfast and addressed by our Executive Chef, thank you very much for sharing your insight. Once again, thank you for your sharing. We will be happy to welcome you again at Pullman Luang Prabang for your future journey. Warm regards, Hugo de Lignieres Guest Experience

Pleasurable stay

Customer review rating 4.7/5

Ait Business - 08/07/2019 AccorHotels review

I have had a pleasurable experience. The hotel is good facilities, staff was friendly and professional and the breakfast tbuffet out standing.

Dear Mr. Ait, Sabaidee! Good Evening, We would like to thank you for giving us this stunning feed back about our property. We are delighted to learn that the breakfast and our facilities gave you a perfect satisfaction.. We will be honored to welcome you again at the Pullman Luang Prabang Warm wishes, Hugo de Lignieres Guest Experience

Incredible! I thoroughly enjoyed everything!

Customer review rating 4.7/5

David W. B. Business - 01/07/2019 AccorHotels review

The staff were universally incredibly polite, kind, and interested in truly making our experience wonderful. We enjoyed every part of the stay and would stay again in a heartbeat!

Dear David B., Sabaidee! We are so glad you leave us this fantastic review. It was a real pleasure to make all you enquirires reality. We will inform our staff about your kind words for them. We hope to welcome you again at the Pullman Luang Prabang. Warm Wishes, Wing Ki and Team (Guest Experience Manager)

Happy holiday

Customer review rating 4.7/5

Miss C. Families - 01/07/2019 AccorHotels review

Beautiful and great resort . Breakfast buffet was good. Staff were friendly !

Dear Mrs. C., Sabaidee! On behalf of our team, I would like to thank you for leaving us these kind review. We are really proud that, you appreciate our property, the breakfast and our staff service as well. It will be a pleasure to welcome you again at the Pullman Luang Prabang. Warm Wishes, Wing Ki and Team (Guest Experience Manager)

Luxury

Customer review rating 4.7/5

Anonymous Families - 29/06/2019 AccorHotels review

Great. Only areas to improve is staff understanding of food intolerance. The villa was beautiful but for a new resort things could have been neater. There are loose boards in several deck areas in the resort and the villa where the wood lifts making a trip hazard. There is algue covering the rocks outside the pool area and the locks on the doors of the villa are a pain in the ass. Mum's bath tap was broken but quickly fixed by the exceptional staff the same day. We felt very special from all the staff and they organised everything for us very well. I'm sure this hotel will be booming very soon. Breakfast was nice but I've been to banana island Doha and that was really amazing. We where there for Ramadan and there was a unbelievable spread of food out for everyone's needs. There was maybe 8 people at banana island at that point intime. Thanks for a nice stay. Laos waterfalls are beautiful

Dear Valued Guest, Sabaidee, thank you for your on-going loyalty to AccorHotels and chose our resort for your holiday recently. We're glad that you had an overall enjoyable stay, however we regret any inconvenience caused to you and your family due to our oversights, please accept my sincere apologies. Your points are all noted and shared with the management team. We appreciate your candid feedback, that helps us for improvement and achieve our performance goals. Thank you once again for staying with us and we do hope to have the chance to welcoming you back for another great experience. Warm wishes, Wingki & Team

Wonderful experience!

Customer review rating 4.7/5

Anil N. Couples - 26/06/2019 AccorHotels review

We had a good time! Superb resort with all the required amenities. Not to forget the wonderful staff and hospitality. Highly recommended to all tourists visiting Luang Prabang.

Dear Mr. N., Sabaidee, thank you for staying with us and taking the time to complete our online survey. We're glad to read that you had an overall wonderful experience with us, thank you for highlighting our team member, at AccorHotels, we refer to our staff as ‘Heartist = Heart + Artist’. I will share definitely share your warm feedback to the team. We look forward to have the chance to welcoming you again in Luang Praabng. Best wishes, Wingki & Team

First Big Scale (>100 rooms) International Chain Resort in Luang Prabang

Customer review rating 4.7/5

Aaron Families - 26/06/2019 AccorHotels review

We met many friendly staffs at the resort. Their friendliness and attentive attitude have really welcomed us, especially to my three young children.

Dear Aaron, Sabaidee, thank you very much for staying with us and taking the time to complete our survey. I'm so glad that we left you a positive impression and especially pleased to see that your little ones were being taken good care. Our resort is the first big scale resort in Northern Laos as well as we are the only hotel in Luang Prabang that included a kid's club. Thank you very much for your kind words about our staff, I will certainly share your compliments and points to the team. Once again thank you for your feedback. We look forward to welcoming your family back in Luang Prabang for another great stay! Best wishes, Wingki and Team
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