Hotel - Pullman Luang Prabang
Pullman Hotel Pullman Hotel

Pullman Luang Prabang Hotel

5.0/5 75 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
  • LUANG PRABANG
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Outdoor tennis court  (Nearby)
  • Boat excursions  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-23:59
    • Opening hours : Week-end 0:00-23:59

Business services

  • 7 meeting room(s)
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Providing leading edge of modernity and comfort, all rooms and suites feature a large terrace, connectivity panel, free WiFi, workspace and areas to relax. Each bathroom has a walk in rain shower and a separate bathtub with daylight.

  • 123 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 10 connecting rooms
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Turn down service
    • Air conditioning
    • Safe deposit box
    • Automatic air control
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.8/5 AccorHotels Rating 115 reviews

Our guest reviews for Pullman Luang Prabang

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
5.0/5 TripAdvisor Rating 75 reviews
Michael M. Couples - 14/02/2019 AccorHotels certified review
« Peaceful and Relaxing Stay »

Overall a very good stay. Most impressed with guest rooms/hardware and the very friendly and helpful nature of the staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Sabaidee, thank you very much for staying with us and filling out our survey. We are glad to learn that you enjoyed the hardware of our resort and compliments to the team. I appreciate your candid feedback and will work with the team to look for opportunity to further improve our services and facilities. If your travels do bring you back through Luang Prabang please feel free to contact us so we can make sure that you enjoy a wonderful experience. Have a nice day! Best wishes, Wing Ki and Team (Guest Experience Manager)

Vkumar Couples - 13/02/2019 AccorHotels certified review
« Good Hospitality and serenity; limited breakfast spread »

Good staff hospitality and serenity around the resort Very limited breakfast spread. Buffet was below average with not so great tasting dishes, esp on the main dishes and pastries. Voiced this to chef and front desk manager.

Our hotel has responded to the review
Our hotel has responded to the review

Dear VKumar, Sabaidee, thank you very much for staying in our resort and gave us a positive feedback. I am glad that your overall stay was enjoyable, however I am disappointed to learn that our buffet was below expectation, thank you for sharing your experience, may I have your recommendation for the variety of food that suit your preference? I will share with our Executive Chef for improvement and planning. Once again thank you for your comment, we hope to have the chance to welcoming you again in Luang Prabang. Best wishes, Wing Ki and Team (Guest Experience Manager)

Den C. Friends - 12/02/2019 AccorHotels certified review
« It is a destination in itself »

Pullman Luang Prabang is a distance from the town but it is a destination in itself! The room was comfortable and spacious. There was a plethora of choices for the breakfast buffet. The hotel staffs were very attentive. The pool... I love it!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you very much for staying with us and filling our online survey. I am so glad that you had an enjoyable stay with us, thank you for complimenting our team member, at Accor, we refer to them as 'Heartist'. iI you would like to visit us again in future, please do not hesitate to contact us, we look forward to welcoming you again! Have a nice day! Best wishes, Wing Ki and Team (Guest Experience Manager)

Janet W. Couples - 11/02/2019 AccorHotels certified review
« Beautiful hotel with amazing staff »

Loved this beautiful new hotel, stunning location with views of mountains and paddy fields and lovely rooms and grounds. But the local staff make it a truly amazing experience - so friendly, genuine and eager to please - best service we have had for a long time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Janet, Thank you for staying with us and gave us such a lovely review! I am so glad that you enjoyed your overall stay especially highlighted our team member, at Accor, we refer to them as 'Heartist', your kind words has been shared to the whole team. Once again thank you for your compliment, we look forward to see you again in Luang Prabang. Have a pleasant day! Best wishes, Wing Ki and Team (Guest Experience Manager)

Albert Families - 11/02/2019 AccorHotels certified review
« 10********** stay »

Left review on Tripadvisor (zebra)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Albert, Sabaidee, thank you for choosing our resort and take the time to fill our survey and TripAdvisor, we appreciate your support to our team and I am joyful to learn that we exceeded your expectation, your TripAdvisor review has been shared to the team already. Thank you very much. We look forward to welcoming you back in future, please feel free to contact us! Wish you a pleasant day! Best wishes, Wing Ki and Team (Guest Experience Manager)

Akr Couples - 10/02/2019 AccorHotels certified review
« Excellent, but there is room for improvement »

Overall, we really enjoyed our time at Pullman Luang Prabang. The highlight of our stay was perhaps the hotel staff, who were always helpful and who never failed to smile while helping the guests. There was nothing major that gave us displeasure, but just a few tiny hiccups that I hope the management would look into improving. We were upgraded to premium deluxe (which we very much appreciated), but there were a few amenities that we felt were missing in the room, such as a water boiler, safety box, and hand soap dish. Perhaps we had the 'Do Not Disturb' sign on while out for excursions for 2 consecutive days, but upon returning, we found our room not tidied. The bright side was that after informing the operator about it, cleaning staff were sent our way almost immediately. From our travelling experience, we reckon it is fine for the cleaning staff to knock on the door after giving the guests some time to amswer the door or leave the room, so that they could carry on with the room cleaning. Some guests might forget to switch the sign off when leaving the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear AKR, Thank you for sharing your experience with our resort. I am very pleased to hear that you enjoyed your stay with us and I would also like to thank you for complimenting our team. In the Accor group, we refer to our team members as 'Heartist'. We are still in the midst of our soft-opening, I regret that some items were missing in your room, however I hope that we have an opportunity to welcome you again in the future, so please do not hesitate to contact us for any assistance. I wish you a pleasant day! Best wishes, Wing Ki and Team (Guest Experience Manager)

Jatupol Couples - 10/02/2019 AccorHotels certified review
« Good trip Sabaydee LuangPrabang »

Very nice trip and good service from staff . Love this place because of so close the nature and local culture.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jatupol, Sabaidee, thank you very much for staying with us and take the time to review our resort. Your uplifting words has been shared to the whole team, we look forward to welcoming you again in Luang Prabang! Have a pleasant day! Best wishes, Wing Ki and Team (Guest Experience Manager)

Anonymous Solo - 05/02/2019 AccorHotels certified review
« Great property in a great location »

Beautiful property in a stunning setting among rice terraces. Incredibly warm, sociable, welcoming and helpful staff. Great food in the restaurant and readily-accessible chef to answer questions and discuss local foods. It's really difficult to find anything to point to that needs to be improved.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for you loyalty to Accor Hotel and choosing Pullman Luang Prabang as your holiday destination. I am very pleased to know that you appreciate the efforts we put into delighting and delivering warm services to our guest, your recognition of the efforts of our team encourages us to keep up and take pride in what we do. Thank you once again for your kind words and we look forward to welcoming you back soon in Lunag Prabang. Best wishes, Wing Ki and Team (Guest Experience Manager)

Jane E. Solo - 28/01/2019 AccorHotels certified review
« Terrific! »

The experience was wonderful. The resort was first class in terms of layout, fit out, facilities etc. The staff were fantastic - very attentive, caring and helpful. The rooms were well appointed and extremely keen. The only one comment for improvement is the menu. I found it a bit limited, especially seeing that the lunch and dinner were the same menu.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jane E., Thank you very much for choosing our resort and left us such a lovely review. It is really encouraging to read your review and knowing we are doing a good job. Your suggestion about the menu is already shared to our Executive Chef, thank you once again and hope to have the chance to host you again in Luang Prabang. We wish you a pleasant day! Best, Wing Ki and Team

Jeremy Families - 25/01/2019 AccorHotels certified review
« Upscale relaxation! »

It was a treat to stay with you. The beautiful hotel grounds seemed empty all the time, like I was there by myself. The room was quiet and very comfortable. The staff worked hard to ensure my stay was comfortable and special. I was very satisfied.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeremy, Thank you for staying with us and took your time to fill out our survey, we are delighted to learn that you had a relaxing holiday with us, your compliment was shared to the team and it is very encouraging to us. If you will visit Luang Prabang again, please do not hesitate to contact us. . Have a pleasant day! Best, Wing Ki and Team

Songpan P. Solo - 21/01/2019 AccorHotels certified review
« Services is excellent, especially the staff. »

Excellent hospitality, services and facilities. Hope to visit again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Songpan P., I am delighted to hear that you had an excellent experience during your stay with us. I would also like to thank you for taking the time to complete our survey. We truly appreciate your positive feedback and would be more then happy to host you again if your travels ever bring you back to Luang Prabang. We wish you a pleasant day! Sincerely, Wing Ki and Team.

Kelvin S. &. P. Couples - 19/01/2019 AccorHotels certified review
« Awesome and perfect stay »

The view of this hotel is very beautiful and relax. The food and dinks are good with breakfast a large spread of choices. The staffs are well trained with good understanding of guest requests and the housekeeping did a very good job in keeping the room clean amd tidy. We wanna thank Anthony Low, Miss winkie, Miss Punch and Mr Noi for the excellent hospitality and a great host during our stay here. We will be back to visit the hotel again and I think you guys are ready for the big host. Well done guys and keep it up. Best regards, Vanessa

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vanessa, Sabaidee from Luang Prabang! We are delighted to hear that you had a pleasant experience during your stay with us. Your compliments have been shared with the team and they are truly appreciative of your praise. We look forward to welcoming you back to the hotel the next time you find yourselves in Luang Prabang. Best wishes, Wing Ki and Team.

Bobby A. J. C. Couples - 16/01/2019 AccorHotels certified review
« Incredible »

Room to die for , staff amazing and location perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bobby and John C. We are delighted to hear that you had an amazing experience during your stay with us. We would also like to thank you very much for taking the time to complete our survey. We wish you a pleasant day! Best wishes, Wing Ki and Team

Andy Couples - 14/01/2019 AccorHotels certified review
« Delightful stay in LP »

A lovely property that has potential to be really great. Excellent F&B offerings - great quality food and an excellent wine list for Laos. A couple of minor issues - we found the bathroom lighting was not great (too dark) and the new mountain bikes that the hotel has just purchased would be best avoided (dubious quality and over-priced.. well known MTB brands can be hired in town at lower cost). Few other little niggles like poor selection of TV channels in our room but given the hotel is still in its infancy i’m sure these are all matters that management will be aware of.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Andy, Sabaidee, thank you very much for staying with us and left us such a lovely review, your feedback regarding the lighting, bike price and TV channels are all addressed to our department head. I am really sorry that we failed in some aspects and thank you so much for your suggestions and patience, other than that, I am pleased to learn that you enjoyed your overall stay and give us a very high rating. Once again thank you very much for taking the time to review us. We wish you a pleasant day! Best wishes, Wing Ki and Team

Kok-jhoon W. Couples - 14/01/2019 AccorHotels certified review
« Great service and location »

Friendly and helpful staff. Good attention to detail. Our experience can be found here. https://m.youtube.com/watch?v=XKsQitTyhwY

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Kok-Jhoon W., Sabaidee from Luang Prabang! We would like to thank you for your generous comments and taking the time to complete our survey. We are delighted that you had a pleasant experience with us. Our team would also like to share their appreciation for the YouTube video you posted of the hotel. We sincerely would love to welcome you back to our hotel if you ever find yourself in Luang Prabang again. We wish you a pleasant day! Best wishes from Wing Ki and team.

Sarah D. Couples - 13/01/2019 AccorHotels certified review
« Excellent holiday stay »

The Pullman was an excellent choice for our holiday. The resort was close enough to town that it was easily accessible, yet far enough away that we actually felt like we were getting away, which was great. The shuttle ran at good frequency. The service we received from all hotel staff was excellent, and we could not fault it. We'd book here again in a heartbeat if we ever had to go back to Luang Prabang.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. D., Sabaidee, thank you for doing our survey and leave us such an encouraging review, it's my pleasure to share your compliment to the whole team. We look forward to welcoming you back in Luang Prabang! Have a nice day! Best wishes, Wing Ki and Team

Jakarta F. Families - 06/01/2019 AccorHotels certified review
« Wonderful relaxing resort »

Resort was great, facilities excellent, staff friendly and amazing. Can improve in the variety of breakfast food and in frequency of shuttle to/from town.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jakarta F., Sabaidee, thank you very much for taking the time to leave us a feedback, we already improved the shuttle from 4 times per day to 6 times per day, and our executive chef is working on the breakfast menu, thank you for your comments, it helps us a lot to improve ourselves. On behalf of Pullman Team I wish you and your F. a Happy 2019 ! Sincerely, Wing Ki and Team

Ashley G. Couples - 06/01/2019 AccorHotels certified review
« Very good stay. Clean ri »

Very nice stay. Clean room. Helpful staff. Comments: no signage on arrival desks in outer and inner reception areas so guests have no guidance in which desk to approach with questions. Hotel should provide staff with jumpers or jackets during cold weather - staff need to wear own clothes which detracts from image of hotel uniform. Cleaning fluid used by room cleaning staff smells of bad eggs until dries - propose use a different fluid. Booked a car for return airport transport - but given a van and no cookies?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ashley G., Thank you for staying with us and leave us your constructive review, you are correct, during soft-opening our team member wear their own jacket and it is not the Pullman standard, so our senior management team already addressed the issue immediately and purchased winter jacket for the whole team, thank you for your suggestion. Please accept my apology about the transportation on that date unfortunately we did not have enough car but we have van available at that time, we will review with the team to communicate better to our valued Guest. Your comment is so important to us, and I am glad to learn that you enjoyed your overall stay, on behalf of Pullman Luang Prabang we wish you and your family a Happy New Year ! Best wishes, Wing Ki and Team

Marti D. Solo - 05/01/2019 AccorHotels certified review
« You must experience Luang Prabang from the Pullman hotel »

The Pullman was a dream come true. Excellent location away from city chaos; incredible chef with the perfect breakfast (I now eat noodles for breakfast when possible; wonderful spa treatments that left me refreshed and renewed; a beautiful room; a near perfect and well equipped gym (just missing some weighted medicine bells). I did not want to leave this authentic feeling hotel!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marti D., Thank you for choosing Pullman Luang Prabang and gave us such a lovely review. We look forward to welcoming you back, please do not hesitate to contact us! On behalf of the Pullman Team I wish you and your family a Happy New Year ! Sincerely, Wing Ki and Team

Anonymous Families - 04/01/2019 AccorHotels certified review
« Good »

Feel confortable Very good stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for choosing Pullman Luang Prabang and review our resort, we wish you a HAPPY 2019!! Sincerely, Wing Ki and Team

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