Hotel - Pullman Luang Prabang
Pullman Hotel Pullman Hotel

Pullman Luang Prabang Hotel

5.0/5 45 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
  • LUANG PRABANG
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Outdoor tennis court  (Nearby)
  • Boat excursions  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-23:59
    • Opening hours : Week-end 0:00-23:59

Business services

  • 7 meeting room(s)
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Providing leading edge of modernity and comfort, all rooms and suites feature a large terrace, connectivity panel, free WiFi, workspace and areas to relax. Each bathroom has a walk in rain shower and a separate bathtub with daylight.

  • 123 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 10 connecting rooms
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Turn down service
    • Air conditioning
    • Safe deposit box
    • Automatic air control
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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See all our restaurants and bars

Your meetings and events

4.8/5 AccorHotels Rating 63 reviews

Our guest reviews for Pullman Luang Prabang

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
5.0/5 TripAdvisor Rating 45 reviews
Couples - 12/12/2018 TripAdvisor review
« Breathtaking »

Padi fields, mountains with banks of cloud hugging them. The setting is beautiful. And each villa is private. We went in during the soft launch and potential for it to become spectacular is great, with sunken in bars waiting to open. It may be 5 -10 mins out of town, but convenience is not an issue. Frequency of town transport will be much appreciated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 604winstont, Thank you very much for staying with us and gave us a 5 star review! Your uplifting words are greatly appreciated and I have shared your compliment with the whole team. I thank you for your kind words and suggestion, our management team already planned to provide more frequent shuttle to the town, we are in the process of hiring more drivers. Thank you once again for your constructive comment, we look forward to having you with us again at Pullman Luang Prabang. Warm regards, Denis Denis Dupart - General Manager

Anonymous Business - 11/12/2018 AccorHotels certified review
« Delightful »

Staff is very polite. Room condition is immaculate.

Ivl Business - 08/12/2018 AccorHotels certified review

The hotel staff are top notch, excellent service. Room was very comfortable. Surrounding / environment was peaceful, quiet and serene. Suitable for relaxing. Will come back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear IVL, Thank you for choosing Pullman Luang Prabang and leave us a positive feedback, your kind words will be shared to the whole team, we look forward to welcome you back soon! We wish you a pleasant stay! Warm regards, Wing Ki Guest Experience Manager

Sean F. Business - 04/12/2018 AccorHotels certified review
« Very friendly people, good quality facility, fresh and delicious food, beautiful landscape set in a tranquil surrounding. »

The working staffs are relatively new and inexperienced. Despite that, they are friendly and eager to accommodate to requests. This helps to change our perspective. The overall landscaping is beautiful and setting in the padi fields creates a feel of quiet and peace.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sean F., Thank you very much for staying with us and leave us a positive feedback! We are delighted to learn that you enjoyed your stay and impressed by our team member, in Pullman Luang Prabang we have a full-time trainer as well as an American national teacher to train the team, we believe they are growing and if you will visit us again, you will be surprised by how much they improved! We wish you a pleasant day! Warm regards, Wing Ki Guest Experience Manager

Abby Business - 02/12/2018 AccorHotels certified review
« A real five-star experience :) »

All the staff and managers are very hospitable and friendly. Whenever we need something, they respond very quickly and satisfactorily.

A L. Solo - 26/11/2018 AccorHotels certified review
« Fantastic 3 nights at Pullman Luang Prabang »

It was a fantastic 3 nights stay at the resort. Room, amenities and facilities are top-notch. Loved walking around the beautiful grounds of the resort and relaxing at the infinity pools. Overall, service levels met my expectations, with some very minor exceptions highlighted below as constructive feedback: 1. Housekeeping staff should knock on the door before entering to check if the room is occupied instead of coming straight in without any warning - this occurred twice in the same afternoon after I had just checked in upon arrival; 2. F&B staff at breakfast need to be more attentive as I had to wait a while and make my presence known before someone came to show me to my seat even though it wasn't a busy morning. Breakfast staff also seemed a little unsure with the product on offer. On two consecutive mornings, they seemed confused when I enquired if there was a-la-carte breakfast instead of buffet and had to check with their supervisor on duty. F&B staff at dinner seemed much more experienced. Kudos to Nick at dinner service who gave really good recommendations for food and drink and he knows his product well; 3. F&B staff need better communication within the team. After one staff had informed me that the coffee machine had broken down and they couldn't proceed with my order for an Americano, 10 minutes later, a different staff came to inform me of the same issue even though I had already been informed of it and had already changed my order. 4. The wall-mounted air-conditioning controller in the room is in Chinese language. Is there any way to change the language settings to English instead (I can't read Chinese)? Apart from the minor issues highlighted above, housekeeping did an excellent job of maintaining my room and replenishing amenities, food and drink at the L'Atelier restaurant was excellent with very fast service, and the check-in and check-out process was smooth. Thank you to the team at Pullman Luang Prabang for an enjoyable stay and I look forward to returning next year.

Our hotel has responded to the review
Our hotel has responded to the review

Dear A L, Thank you for your ongoing loyalty and choosing us for your recent stay in Luang Prabang and taking the time to give us a constructive feedback. I am pleased to read that you had a fantastic 3 nights with us, however I also understood not all aspects of your stay met your expectation, and regret it could not have been better, please accept my apologies and rest assured that I have personally shared your comments to the Management Team for immediate reviews and rectifications. Thank you once again for your feedback, it helps us to better ourselves. Our team look forward to welcoming you back for another fantastic stay with us! Warm regards, Wing Ki Guest Experience Manager

Khath V. Business - 26/11/2018 AccorHotels certified review
« Environment is great. »

Room is really nice. I can stay outside room and absorb fresh and cool air in the morning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khath V., We would like to thank you for taking the time to reply our survey and also for your on-going loyalty to AccorHotels. Sincerely, Wing Ki (Guest Experience Manager)

David L. Friends - 25/11/2018 AccorHotels certified review

Very warm welcome from the hotel team and GM during our stay. Every member of staff was friendly and helpful, particularly Rohan assisting with our special requests. The only area for improvement would be the quality of the cocktails. Even popular cocktails such as Singapore Sling did not taste as they should. The resort is beautiful and relaxing, looking forward to returning soon

Our hotel has responded to the review
Our hotel has responded to the review

Dear David L., Thank you very much for sharing your experience with our hotel, I am delighted to hear that you enjoyed your stay and that you value our colleagues' efforts around the hotel, I had shared your feedback about the cocktail to the F&B Manager, they will reinforce the training for the barman, thank you very much for your invaluable feedback. We look forward to welcome you back very soon! Warm regards, Wing Ki Guest Experience Manager

Libby H. Couples - 21/11/2018 AccorHotels certified review
« Luxury and charm wrapped in impeccable service »

The beauty and tranquility of the setting alone are captivating. Add to that, impeccable service, sumptuous pillows, fluffy towels, and bountiful cuisine and you are sure to be satisfied. The temptation is to never leave the resort, but the charm of Luang Prabang lures you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Libby H, Thank you so much for your time and such a lovely review following your recent stay at Pullman Luang Prabang. It is delightful to learn that you had a wonderful holiday with us, your positive feedback encourages us to better ourselves, we really appreciate of it. We look forward to welcome you back very soon! Warm regards, Wing Ki Guest Experience Manager

Ty T. Solo - 12/11/2018 AccorHotels certified review
« Nice landscaping + GM ducks »

very relaxing stay in the lush garden with super nice landscaping and paddy field!

Our hotel has responded to the review
Our hotel has responded to the review

Dear TY T., Sabaidee from Pullman Luang Prabang! We are delighted to read that you had an enjoyable holiday in our resort, thank you so much for taking your time to give us a review. We hope to host you again in near future! Have a nice day! Sincerely, Wing Ki TAM Guest Experience Manager

Piers Friends - 11/11/2018 AccorHotels certified review
« Minor glitch with hot water »

The staff and their level of enthusiasm was outstanding. They were genuinely lovely people and helped out so much. My only complaint is that we had no hot water over two days necessitating cold showers in a wintery Luang Prabang. We did gently raise this with Denis Dupart who was terribly apologetic and did attempt to rectify the issue. However, no one bothered to test the water in the room as it was still cold post ‘rectification’. Whilst I understand infrastructure is problematic in rural Asia, for this level of hotel, I felt quite disappointed by the experience. In my experience, a few things the hotel could have given to ameliorate the situation might have been a bottle of wine or a small discount on the room. However, nothing was proffered.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Piers, Thank you for staying with us and gave us a positive feedback. It's unfortunate we had such challenges with the water issue and couldn't better accommodate you. Please accept our sincere apologies as we are still working on rectify this situation, thank you once again for the reivew , we hope to welcome you back in the near future . Sincerely, Denis Denis Dupart - General Manager

Anonymous Business - 09/11/2018 AccorHotels certified review
« good »

peaceful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for choosing our resort and filling out the survey, I am happy to read that you enjoyed your stay with us. We look forward to welcoming you soon in Pullman Luang Prabang! With warm regards, Wing Ki TAM Guest Experience Managerf

Elizabeth N. Friends - 06/11/2018 AccorHotels certified review

Everything went smoothly from the time we checkin to the time we checked out

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elizabeth n., Sabaidee! Thank you for taking time to share your experience, your feedback will be shared to the whole team. We look forward to welcoming you back in Pullman Luang Prabang! Sincerely, Wing Ki TAM Guest Experience Manager

Kochnipa Solo - 05/11/2018 AccorHotels certified review
« Nice place but new, everything is not pofessional like others Pullman chain »

I do understand that hotel just starts, everything hasn't been like others Pullman. Complimentary has just 2 bottles of water. It would be great if htl also provides soft drink like Coke and fruit juice. It will make guest first impression to come back to stay next time. shuttle bus should have every hours coz location is far from city center and tourist attractions. Menu in room is not much, should have menu list same as the restaurant. Food has a good taste. Staff are nice but should be trained more.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kochnipa, Thank you very much for sharing your valuable feedback, I am pleased to read you enjoyed your overall stay, however I am truly concerned to read that we did not fulfill your expectation in some aspects, your comment is acknowledged and please accept our sincere apologies as it is definitely not the impression we would like to leave you. Thank you again and we hope this hasn't marred your overall impression of us and we look forward to welcoming you back on your next visit in Luang Prabang. Sincerely, Wing Ki Tam Guest Experience Manager

Mr. M. Couples - 04/11/2018 AccorHotels certified review
« Hotel location, facilities and Staff are very good »

Impressive of staff service and hotel ambience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M, Sabaidee! Thank you so much for giving us a lovely feedback, your comment will be shared to the team, we look forward to welcoming you again in Pullman Luang Prabang! Sincerely, Wing Ki Tam Guest Experience Manager

Anonymous Solo - 04/11/2018 AccorHotels certified review
« The Relaxing Place I Hoped For »

The property is very, very nice. Every day I discovered a new design detail that impressed me and made me feel surrounded by beauty. I wanted to mostly have a change of scenery and relax, and I did. I'm very glad that I selected the Pullman and I was extremely pleased with my stay. The standard room was quite comfortable; the size was quite good. The bathroom was designed nicely, and I'm so happy you put the bathtubs INSIDE the bathroom where they belong. The Bigelow toiletries were disappointing. The fragrance was pretty (not amazing) but the quality for the hair and skin was trustworthy but didn't feel high-quality or at all luxurious. Light switches need some serious work. After even a few days, it was always a challenge to find the switch to a light I wanted. They did not have any indicator to show what was on or off, for ex. There were not many people at the hotel when I was there, and yet I wasn't offered a room upgrade. That is rather unfortunate, as a big chance to impress a client was lost. There are several things that made it clear the property was in the soft opening stage and that I hope you'll improve over time. First, let me say that the staff was extremely helpful and kind. I feel that they'd do anything I asked. I can tell that they are all extremely hard-working. (In fact, they seemed over-worked. It was quite clear that they worked more than eight-hour shifts.) The English-level at the hotel is sufficient but not terribly high. That isn't surprising, given the location and local level of development. But I know this will trouble some people. I encourage you to continue to hold frequent English lessons for the staff, if you want to cultivate a "five-star" or luxury image. I sometimes felt the staff was too kind. There were instances when I'd have preferred solitude and relaxation rather than staff being constantly friendly. I had lovely treatments at the spa and can see that the manager is making great efforts to ensure quality. The individual treatment huts are wonderful and luxurious. The music could use some improvement, and although brand new, the beds aren't terribly comfortable for the neck or very wide. Also, I had a facial where my eyes were rubbed and the skin beneath the eye pulled; I don't think many western women are going to be pleased with this. It should be stopped. I also wish the foot massage devoted more time to my actual feet and less to my legs. These are some basic ideas to help improve things at the hotel, as it is in the soft opening stage. I want to reiterate that I had a wonderful stay, warm and constant help from staff, and appreciated the beautiful surroundings.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, It's wonderful to read your kind words and thank you very much for taking the time to write such a great review further to your recent stay with us here at Pullman Luang Prabang. What a pleasure it was to have you as our guest. We are so fortunate to have a great team and the beautiful environment surrounding us, they are by far our biggest asset, your feedback have been taken seriously for management to review and improve. Once again thank you for sharing your experience, there is nothing better than to hear from our guests that we have succeeded in making them a wonderful stay. We look forward to welcoming you back soon and thank you again for taking the time to write. Sincerely, WIng Ki Tam Guest Experience Manager

Julie T. Couples - 02/11/2018 AccorHotels certified review
« Service and property are good »

View of padi field is beautiful. Staff are well mannered and professional trained.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julie T., Sabaidee! Thank you for sharing your experience with us, I am elated to learn that you enjoyed the service and property at the Pullman Luang Prabang. We hope your next visit will be as pleasant as the previous one. Sincerely, Denis Dupart General Manager

Javier U. Friends - 02/11/2018 AccorHotels certified review
« this hotel offers five star service »

When I first booked this hotel, I did not expected to be such a beautiful property that provide five star service. From the moment we arrived at the hotel it was attention to detail. Welcome drink and refreshing towel. In a beautiful and relax atmosphere. I would definitely return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Javier u., Thank you very much for choosing our hotel and giving us such a lovely feedback, your kind words will be shared to the team, we look forward to welcoming you here again in Pullman Luang Prabang! Sincerely, Wing Ki Tam Guest Experience Manager

Aniruddha L. Couples - 28/10/2018 AccorHotels certified review
« A lasting satisfaction »

An experience we will not forget !! Your team is your most valuable asset. Perhaps, a little more training will make them world class.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aniruddha L., Thank you very much for your excellent review. I am glad to learn that you enjoyed your stay thoroughly at The Pullman Luang Prabang, I am especially happy to know our team made your stay memorable. Please rest assured, our on-site training manager is arranging training session almost everyday to improve the team. We hope to have the pleasure of welcoming you back soon. Sincerely, Wing Ki Tam Guest Experience Manager

Solo travel - 28/10/2018 TripAdvisor review
« Marvelous time in Luang Prabang . »

Had just completed a first time visit to bucolic Luang Prabang. Stayed at the brand new Pullman Hotel. Smiles from the moment you arrive with a wonderful reception from the staff . The Room was sparkling clean ,Breakfast and dinner was just fabulous. Had a most enjoyable stay, will certainly return with the family next time .

Our hotel has responded to the review
Our hotel has responded to the review

Dear JonathanD2030, Thank you very much for your terrific review. I am thrilled to learn that you had a marvelous time with us, thank you for highlighting the staff, our rooms and food, rest assured your kind words have been shared with the whole team, I am sure you enjoyed your first experience in Luang Prabang, we look forward to welcoming you and your family in not too distant future! Have a pleasant day! With warm regards, Denis Dupart General Manager

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