Pullman Luang Prabang Hotel 5 stars

TripAdvisor rating 5.0/5 102 reviews
Pullman Luang Prabang
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Hotel extras

  • Pamper your kids with fun activities and kids meals with MyKids package

  • Unwind with a free flow and unique beverage experience with MyGlass package

  • The largest hotel in Luang Prabang with 123 spacious guest rooms

  • Featuring the most complete conference and meeting facilities in Luang Prabang

  • Family-friendly resort with three swimming pools and a Kid's Club

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • LUANG PRABANG
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Services for children
  • Outdoor tennis court Nearby
  • Boat excursions Nearby
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Pullman Luang Prabang

Ban Pong Wanh
06000
luang prabang
democratic republic lao

Tel: +85671211112

Fax: (+856)71/211188

Contact email

Check-in from 14h00

Check out up to 12h00

  • SOUTHERN BUS STATION :   VTELP SOUTH STATION

  • By plane

    LUANG PRABANG At 10km / 6.21 miles - Shuttle paying

GPS :19.862533, 102.106073

Our accommodations

Providing leading edge of modernity and comfort, all rooms and suites feature a large terrace, connectivity panel, free WiFi, workspace and areas to relax. Each bathroom has a walk in rain shower and a separate bathtub with daylight.

DELUXE ROOM, 1 King Size Bed, Garden View

  • Max. number of persons: x2
  • Area: From 42
  • Views: Mountain view, Garden side, Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

DELUXE ROOM, 2 Single Size Beds, Garden View

  • Max. number of persons: x2
  • Area: From 42
  • Views: Mountain view, Garden side, Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

PREMIUM DELUXE ROOM, 1 King Size Bed, Garden or Mountain View

  • Max. number of persons: x3
  • Area: From 67
  • Views: Mountain view, Garden side, Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

DELUXE SUITE, 1 King Size Bed, Garden or Mountain View

  • Max. number of persons: x4
  • Area: From 83
  • Views: Pool side, Mountain view, Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

PREMIUM DELUXE SUITE, 1 King Size Bed, Private Garden and Mountain View

  • Max. number of persons: x4
  • Area: From 105
  • Views: Garden side, Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

2 BEDROOM VILLA, Private Pool, Private Butler

  • Max. number of persons: x5
  • Area: From 270
  • Views: Mountain view, Garden side *
  • Most of the accommodation: Private Pool *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Our restaurants and bars

L'ATELIER

Type of cuisine: International

Enjoy a wide variety of culinary delights in our all day dining restaurant. Combining ingredients from our organic garden and the local communities, we offer exceptional dishes from all continents inspired by our international executive chef.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE JUNCTION

Photo non contractuelle / Strictly non binding

The Pullman lobby bar concept: when barista meets bartenders and when morning pastries meet tapestries. Enjoy the view of the paddy fields and exotic gardens with your friends and family, while enjoying our delectable cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

H2O

Photo non contractuelle / Strictly non binding

At the resort's main infinity pool and surrounded by rice fields, H2O is delivering refreshments directly to sun-loungers . Enjoy a delicious local bite and international cuisine with a wide range of salads, BBQ item, fruit juices and cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 368 m²

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 250 people

Find out more
Pullman Luang Prabang Meeting Room

Our guest reviews for
Pullman Luang Prabang

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.8/5

197 reviews

tripadvisor tripadvisor

TripAdvisor Rating 5.0/5

102 reviews

Peaceful stay in a cozy and well-designed place in the serene and scenic backdrop.

Customer review rating 4.8/5

Nayyar I. Business - 19/04/2019 AccorHotels certified review

Overall breakfast and buffet food was world class with a very committed and friendly chef greeting and inquiring about any special needs etc. This type of personal touch makes one feel privileged. Similarly a gentleman named Rohan who facilitated our check-in and orientation to hotel and its amenities was very unique and welcome gesture. As an afterthought, it will be nice if lighting arrangement in the bathroom is improved, existing overhead spotlight's angle does not make shave and trimming easy through main mirror and magnifier.

Dear Valued Guest, We very much appreciate the time you spend writing us a review. As mentioned below, we try to provide a personalized service. We are really glad to see that you enjoyed it and all our facilities. Also, our team member will know your positive feed back about them. Regarding the bathroom, we are still improving the hotel and your contribution is more than welcome. Thank you again and we hope to see you again at the Pullman Luang Prabang. Warm Wishes, Wing Ki and Team (Guest Experience Manager)

Fantastic experience

Customer review rating 4.8/5

Paul, H. K. Solo - 19/04/2019 AccorHotels certified review

Fabulous hotel. Very polite, helpful staff. Superb room. Excellent food at the restaurant. Great setting.

Dear valued Guest, Thank you very much for giving us a nice feed back. We are thrilled to complete your expectations for your stay. As i can see, you enjoyed all the facilities from our hotel. We will be really honored to welcome you again at Pullman Luang Prabang. Warm Wishes, Wing Ki and Team (Guest Experience Manager)

Our 4-day stay was amazing. 10/10

Customer review rating 4.8/5

Irishb Couples - 19/04/2019 AccorHotels certified review

Staff and personnel in Luang Prabang are very friendly and accommodating, they always greet us with smiles and ready to help us with all of our concerns. They give us tips and suggestions about the nice places to go. The room is clean and very comfortable and hotel had very nice amenities (gym, shower area, yoga etc). I like that they had free scheduled shuttle service to go to the downtown.

Dear IrishB, Sabaidee! Thank you very much for staying with us and taking the time to fill our online survey. I am so glad that our services and facilities met and exceeded your expectation, I have shared your compliments to the team. Thank you for your 10/10 rating, it puts a smile on my face when I read your feedback. Hopefully we will have the chance to host you again in Luang Prabang! Have a pleasant day! Best wishes, Wing Ki and Team (Guest Experience Manager)

Wonderful hotel!

Customer review rating 4.8/5

Kelly Couples - 19/04/2019 AccorHotels certified review

We loved our stay at the Pullman in Luang Prabang! The resort is beautiful! We loved that there was multiple pools, including an adults only one. The service was outstanding and the staff were so attentive to small details. The restaurants were delicious - many choices including good vegetarian options. The spa was a highlight as well. We can’t wait to come back!

First time stay at Pullman LPB

Customer review rating 4.8/5

Dr P. B. Solo - 17/04/2019 AccorHotels certified review

The staff was outstanding in providing services and extended the warm welcome. The ten lead by Mr. Nai and his team members, Ms. Ula, Mr. Vanh and Mr. Penguin. The housekeeper staff assigned to room 103 and 223 was unique above the call of duties. They provided me with LEIs as I was not able to leave my room to enjoy LAO New Year festivities due to heat and smogs.

Dear valued guest, We would like to thank you fro giving us a positive feedback about our hotel. I am glad that you enjoyed our facilities and the services provided by our team, they will know about your message. I hope you enjoyed as much as you can your stay, even with the inconvenience caused by the Lao New Year festival. We will be really happy to welcome you again with some better conditions. Warm Wishes, Wing Ki and Team (Guest Experience Manager)

Brilliant rooms and service but the food needs to be upgraded

Customer review rating 4.8/5

Jackie C. Families - 16/04/2019 AccorHotels certified review

Very hospitable and charming staff

Fabulous staff, high quality resort. Lovely rooms - very clean.

Customer review rating 4.8/5

Jane J. Families - 16/04/2019 AccorHotels certified review

A wonderful, relax I'm ng resort. Staff were extremely helpgul and very friendly. The resort was lovely and clean. Nice big rooms.

Dear Mr J., Thank you very much for your feed back, we are so glad that you enjoyed your stay with us. We try to provide the best for our guest from comfortable rooms to a dedicated team. Be assured that your word for our team will be shared to them. We will be really happy to welcome you again at Pullman Luang Prabang Warm Wishes, Wing Ki and Team (Guest Experience Manager)

Mr. F. Myles M.

Customer review rating 4.8/5

F M. M. Couples - 16/04/2019 AccorHotels certified review

Service, cleanliness, accommodations, food and amenities were “over and above my greatest expectations”. I cannot speak more highly about Pullman Hotels. I will continue to seek them out at all of my travel locations. The staff was excellent!!

Dear Mr M., We very much appreciate your stunning feedback about our hotel. It's a real pleasure to provide a service above your expectations in all the areas. Thank you again for your comment and your loyalty for the Pullman brand. We hope to welcome you again here, in Luang Prabang. Warm Wishes, Wing Ki and Team (Guest Experience Manager)

Outstanding personalised customer service

Customer review rating 4.8/5

Kirsti Families - 15/04/2019 AccorHotels certified review

Received the most wonderful warm welcome, and amazing customer service from all the staff. Would highly recommend this resort to anyone.

Dear Mrs M., We would like to thank you for you very nice feedback, regarding your stay at Pullman Luang Prabang. It is always a pleasure to provide a truly personalized service to our guests. We will be honored to welcome you again in our hotel. Warm Wishes, Wing Ki and Team (Guest Experience Manager)

A beautiful hotel with helpful staff

Customer review rating 4.8/5

Shaheen C. Business - 14/04/2019 AccorHotels certified review

Overall, I had a very enjoyable experience. The hotel itself is very clean and attractive with smart rooms and attractive decor throughout the establishment. The hotel grounds are very picturesque. Importantly, the staff are extremely polite and helpful (Rohan is probably the most polite and helpful hotel staff I have ever met). The only issue I experienced was that the Internet was sometimes weak or stopped working altogether. This is very inconvenient, especially for people such as myself travelling for business.

Dear Mr C., We are really honored to receive your nice feedback. We are glad that you appreciate our picturesque hotel and is 16 acres or area. Thank you again for your comment about Rohan and his service. He will know about it. we are sorry if our WiFi connection did not gave you a perfect satisfaction, we are still improving our system with local specification. We hope to welcome you again at Pullman Luang Prabang. Warm Wishes, Wing Ki and Team (Guest Experience Manager)

Amazing attention to detail and beautiful hotel.

Customer review rating 4.8/5

Anonymous Families - 13/04/2019 AccorHotels certified review

I was very impressed and satisfied with the hotel and the staff. The interior design and the quality of materials used in the construction of the rooms and the hotel were impressive. I would recommend this hotel!

Dear Valued Guest, Sabaidee Pi Mai Happy Lao New Year! Thank you very much for staying with us and sparing your previous time to fill out our survey. It was wonderful to welcome you and your family, I am glad that you are satisfied with the design and quality of our property, and find your holiday 'amazing'! Thank you so much for praising our team. The entire Pullman Team has such great memories of your trip and everyone sends their best wishes! Warm regards, Wing Ki and Team (Guest Experience Manager)

Great place, strongly recommend

Customer review rating 4.8/5

Daniel Families - 13/04/2019 AccorHotels certified review

We had a great time there. Every body was extremely cordial and friendly. Rooms are clean and spacious. Food was delicious. We had a great time.

Dear Daniel, Sabaidee Pi Mai Happy Lao New Year! Thank you very much for taking the time to share your valuable feedback with us! Knowing that our team has been cordial and friendly puts a smile on my face. Thank you for your praise and I am glad that you had a great time here, we hope to have the joy welcoming you and your family back again soon. Best wishes, Wing Ki and Team (Guest Experience Manager)

A truly calming and refreshing experience

Customer review rating 4.8/5

Anonymous Business - 10/04/2019 AccorHotels certified review

Staying at Pullman Luang Prabang was an awesome experience. There is something very calming about staying in a resort built around working padi fields. The rooms are spacious and well-appointed. The food at the restaurant was excellent as well with a wide variety of choices available. Needless to say, service was top-notch and the staff were all extremely friendly, helpful and competent.

Dear Valued Guest, Thank you very much for writing this nice review about our hotel. We are very pleased to see that you enjoyed our natural scale. The Pullman Luang Prabang is the ideal place to relax and enjoy your holiday inside a preserved area. Thank you for your feedback regarding our facilities and the Team., we will share it with them. We hope to see you soon again Warm wishes, Wing Ki and Team (Guest Experience Manager)

It was pleasant and beautiful

Customer review rating 4.8/5

Keith Y. Business - 10/04/2019 AccorHotels certified review

It was clean and beautiful resort. The facilities and cleanliness was spot on. Well done team.

Dear Keith Y., Thank you so much for your stunning review. I can see that you enjoyed every part of our resort from the facilities to services and we are so glad for that. Also, be assured the team will know about your comment. We hope to welcome you again at Pullman Luang Prabang Warm wishes, Wing Ki and Team (Guest Experience Manager)

Absolutely Sensational

Customer review rating 4.8/5

Mab Couples - 08/04/2019 AccorHotels certified review

As indicated in the title we wanted for nothing staying here from the moment we were checked in by Moi we were well looked after. The Resort is modern and clean and has ample facilities to do as little or as much as you want to do. I'm an Accor Platinum Member and you truly recognised this in a number of ways - thankyou. The only potential improvement is with the restaurant with some inconsistency with the Food and Service later in the evening with staff being distracted by other duties but otherwise they also were very attentive. Talking of Staff special mention to Managers Sai and Hugo and also Barman Sing who were very attentive. The best of a very good bunch of staff however was Nai who went out of his way to ensure any need was met - this guy is the definition of Customer Service and is an asset to both your Hotel and Accor in general. He would not be out of place at any 5 star Hotel anywhere in the world. Thankyou Pullman Luang Prabang for your very nice resort and exceedingly wonderful Customer Service provided by your staff especially those mentioned above. I only hope that I can come back one day if nothing else but to relax at the Resort. Please Accor please ensure the property is satisfactorily maintained well into the future.

Dear MAB, Sabaidee! Thank you for staying with us and sharing your feedback. We are thrilled to read this wonderful feedback in addition of your previous 5 star review on TripAdvisor. As mentioned below you fully enjoyed the Le Club - Platinum status and all the benefits. Regarding our catering offer, very soon there will be another outlet to provide more options. Thank you also for your kind words about our Front Office team especially for Nai. I already shared the feedback to everyone, they are grateful for the recognition. We will be extremely happy to welcome you again at Pullman Laung Prabang. Warm Wishes, Wing Ki and Team (Guest Experience Manager)

Great facilities, Great food, Great service

Customer review rating 4.8/5

Victoria Business - 05/04/2019 AccorHotels certified review

Room facilities were great - spacious, with an espresso machine, all the amenities you need. A bit of walking distance from the room to the lobby, but customers can call for a buggy anytime, which usually arrives within 5min. Staff were all friendly and helpful as well.

Dear See Ting Victoria T., Thank you for sharing with us this positive feedback. We are glad you enjoyed the room and hotel facilities. As you mentioned, our Resort offer a buggy service in order to facilitate guest stay inside our 16 Acres property, at any time of the day. It is also a pleasure to heard your appreciation regarding our staff services. Thank you again, and we hope to see you again at Pullman Luang Prabang Warm Wishes, Wing Ki and Team (Guest experience Manager)

This is a dramatic and yet warm resort.

Customer review rating 4.8/5

Anonymous Solo - 05/04/2019 AccorHotels certified review

The grounds are striking. The rooms beautifully designed. The staff is attentive and friendly. It was a delicious and varied breakfast brunch. The rooms not room for improvement is the pool maintenance.

Dear Valued Guest, Thank you for staying with us and the time you took to fill the online survey,. I am glad that you enjoyed your stay with us, and thank you for the comment about the pool, our Chief Engineer will ensure everything meet our guest's expectation. We hope to host you again in Luang Prabang and wish you a pleasant day! Warm wishes, Wing Ki and Team (Guest Experience Manager)

Beyond Expectations!!

Customer review rating 4.8/5

Nur S. Couples - 03/04/2019 AccorHotels certified review

The service at Pullman Luang Prabang from the time we stepped out of our car till the end was impeccable! It was the best hotel experience stay i have had ever - because i do not stay at such luxury hotels normally but i'm glad i made my first luxury hotel choice with Pullman Luang Prabang! From the free upgrade of room because we were on our honeymoon , to the generous welcome chocolate cake, fresh fruits and candies in our room we loved every moment of it and we stayed in the hotel like 70% of the time of our trip. Even the small touches like serving us with fresh fruits while we were in pool to the friendly staff everywhere we meet them we were greeted politely. This made our stay at the Pullman Luang Prabang the best hotel stay ever! Thank you for the wonderful memories that i will never forget.

Dear Nur S., Sabaidee! Thank you for choosing us as your holiday destination and left us such a lovely review! It was our honored to have you for this special occasion, I am so glad to read that you enjoyed our service and facilities, as well as the food! Our resort is still in the midst of soft-opening, your uplifting comment was shared to the team. 'Feel Welcome' is a promise from AccorHotels, thank you for the recognition that we are doing the right thing. I do hope we will have the chance the host you again in Pullman Luang Prabang! Best wishes, Wing Ki and Team (Guest Experience Manager)

Good facility, service needs to be improved

Customer review rating 4.8/5

Anonymous Business - 03/04/2019 AccorHotels certified review

We booked almost 100 room nights and 1,5 day meeting at Pullman Luang Prabang. The rooms are nice, the hotel surroundings are beautiful. However, staffs are either unprofessional or unhelpful.

Dear Valued Guest, Thank you for your on-going loyalty to AccorHotels and also the time you took to fill our survey. We very much appreciate your feedback, and we are glad that you enjoyed your overall stay with us. However I am disappointed to read that our team did not meet your expectations, please allow us respectfully ask for more information, we value your feedback and always strive for improvement, your feedback will help us to continually improve the standard of services. Thank you once again and I wish you a pleasant day! Warm wishes, Wing Ki and Team (Guest Experience Manager)

Possitive Evaluation

Customer review rating 4.8/5

Thierry T. Business - 02/04/2019 AccorHotels certified review

I had a nice stay with satisfying service at Hotel Pullman Luang Prabang. I would definitely recommend family members and friends to stay at the hotel if they ever visit Luang Prabang.

Dear Thierry T., Sabaidee! Thank you very much for staying with us and the time you took to fill the survey. We are so glad that you enjoyed your holiday with us and recommending our resort to your friends and family. Please do not hesitate to contact myself if any of them would like to visit this lovely town in Laos, I do hope to have the opportunity to welcoming any of you again in Luang Prabang! Best wishes, Wing Ki and Team (Guest Experience Manager)
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