Pullman Luang Prabang Hotel 5 stars

TripAdvisor rating 5.0/5 113 reviews
Pullman Luang Prabang
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Hotel extras

  • Pamper your kids with fun activities and kids meals with MyKids package

  • Unwind with a free flow and unique beverage experience with MyGlass package

  • The largest hotel in Luang Prabang with 123 spacious guest rooms

  • Featuring the most complete conference and meeting facilities in Luang Prabang

  • Family-friendly resort with three swimming pools and a Kid's Club

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • LUANG PRABANG
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Services for children
  • Outdoor tennis court (Nearby)
  • Boat excursions (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Pullman Luang Prabang

Ban Pong Wanh
06000
luang prabang
democratic republic lao

Tel: +85671211112

Fax: (+856)71/211188

Contact email

Check-in from 14h00

Check out up to 12h00

  • SOUTHERN BUS STATION :   VTELP SOUTH STATION

  • By plane

    LUANG PRABANG At 10km / 6.21 miles - Shuttle paying

GPS :19.862533, 102.106073

Our accommodations

Providing leading edge of modernity and comfort, all rooms and suites feature a large terrace, connectivity panel, free WiFi, workspace and areas to relax. Each bathroom has a walk in rain shower and a separate bathtub with daylight.

DELUXE ROOM, 1 King Size Bed, Garden View

  • Max. number of persons: x2
  • Area: From 42
  • Views: Mountain view, Garden side, Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

DELUXE ROOM, 2 Single Size Beds, Garden View

  • Max. number of persons: x2
  • Area: From 42
  • Views: Mountain view, Garden side, Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

PREMIUM DELUXE ROOM, 1 King Size Bed, Garden or Mountain View

  • Max. number of persons: x3
  • Area: From 67
  • Views: Mountain view, Garden side, Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

DELUXE SUITE, 1 King Size Bed, Garden or Mountain View

  • Max. number of persons: x4
  • Area: From 83
  • Views: Pool side, Mountain view, Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

PREMIUM DELUXE SUITE, 1 King Size Bed, Private Garden and Mountain View

  • Max. number of persons: x4
  • Area: From 105
  • Views: Garden side, Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

2 BEDROOM VILLA, Private Pool, Private Garden

  • Max. number of persons: x5
  • Area: From 270
  • Views: Mountain view, Garden side *
  • Most of the accommodation: Private Pool *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Our restaurants and bars

L'ATELIER

Type of cuisine: International

Enjoy a wide variety of culinary delights in our all day dining restaurant. Combining ingredients from our organic garden and the local communities, we offer exceptional dishes from all continents inspired by our international executive chef.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE JUNCTION

Photo non contractuelle / Strictly non binding

The Pullman lobby bar concept: when barista meets bartenders and when morning pastries meet tapestries. Enjoy the view of the paddy fields and exotic gardens with your friends and family, while enjoying our delectable cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

H2O

Photo non contractuelle / Strictly non binding

At the resort's main infinity pool and surrounded by rice fields, H2O is delivering refreshments directly to sun-loungers . Enjoy a delicious local bite and international cuisine with a wide range of salads, BBQ item, fruit juices and cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 368 m²

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 250 people

Find out more
Pullman Luang Prabang Meeting Room

Our guest reviews for
Pullman Luang Prabang

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.7/5

239 reviews

tripadvisor tripadvisor

TripAdvisor Rating 5.0/5

113 reviews

Good service and staff

Customer review rating 4.7/5

Nun Families - 16/05/2019 AccorHotels certified review

Service and staff were great and impressive. The facility is also nice, however, swimming pool should have been cleaner and kept cleanliness all the times as most of the guests like to go swimming. For the food at restaurant, it should be improved for its taste, freshness and variousness as well.

Dear Mr. Nun, Sabaidee! Thank you for staying with us and taking the time to complete this survey review. I am glad to read that our property and services made a good impression on you, however I am very regret to hear that the pool and food did not meet your expectations. I will certainly pass on this feedback to our management team as we always strive for improvement from guest’s feedback. Once again, thank you very much for sharing your experience with us and I hope we will have the chance to be your host in Luang Prabang again! Warm wishes, Wingki and Team (Guest Experience Manager)

Friendly and.peacful

Customer review rating 4.7/5

Kiraya Business - 14/05/2019 AccorHotels certified review

Team​ are​ friendly​ and.helpful

Dear Ms. Kiraya, Sabaidee! Thank you for choosing Pullman LPB and we are so excited to receive such a positive feedback! I It is such a pleasure to learn that our hotel services meet up to your expectations and our 'Heartists' go above and beyond to ensure your stay is an enjoyable one! I will surely to share this comment to the team as we always strike to provide the best service to our guest! Positive feedback always serve as encouragement for improving ourselves! Thank you once again! We looking forward to welcome you back again! Warm wishes, Wingki and Team (Guest Experience Manager)

lifestyle en design

Customer review rating 4.7/5

Shanya C. Couples - 14/05/2019 AccorHotels certified review

The ultimate relaxation experience going to stay, must try to go to this fitness hotel Soak in the swimming pool. Whether you are staying alone or with a lover I love free shuttle service

Dear Ms. C., Sabaidee! Thank you for sharing such a great review regarding your recent stay at our resort! We are so glad that our facilities and services meet up to your expectation! Pullman LPB is perfect for a weekend getaway, a sanctuary for our global nomads who have a hectic daily life. We hope to provide work/play/wellness comfortableness to all our guests. If you will visit Luang Prabang again, please do not hesitate to contact us! We look forward to be your host again! Warm wishes, Wingki and Team (Guest Experience Manager)

amazing team made the visit a real delight

Customer review rating 4.7/5

Kh Couples - 14/05/2019 AccorHotels certified review

you have an amazing team at this property. they made the stay really memorable. special mention to Mr. Hong, Tippy, Moey and Nai, and in particular Moey and Nai for all the attention to detail and support with bookings and arrangements to make the stay extra comfortable. I've stayed in many 5* properties all over the world but have to say, this was certainly one of the memorable ones.

Dear Mr. KH, Sabaidee! We are very much appreciate on the lovely review and the acknowledgement you gave to our resort! It is such a pleasure to read that our services met up to your expectations and our "Heartist" created a memorable and notable impression on you. I will definitely share your comments to my team, we are so thrilled for your recognition to our efforts! It is always an encouragement and driving force for us to deliver the best service quality when we receive positive feedback from our valued guest. We hope to see you again in Luang Prabang soon! Warm Wishes, Wingki and Team (Guest Experience Manager)

Soo comfy and top customer service

Customer review rating 4.7/5

Ronnie Couples - 14/05/2019 AccorHotels certified review

Staff soo welcoming. The staff make the place! From concierge to wait staff, chef, front desk, gardeners and security saluting and welcoming. Riding the bike around the ground for exercise was awesome in the morning when no one is awake... Thanks front desk gm, Rohan and little brother Thony and Yula and Nai for the birthday cake

Dear Mr Ronnie, Sabaidee! Thank you for choosing Pullman LPB for your special occasion ! And taking the time to leave such a fantastic review for our resort! We are especially excited when our "Heartist" do leave such a good impression on you and made your stay an enjoyable one. Thank you for your recognition to our efforts. I will share your kind words to my team, particularly to Rohan, Nai, Youla and Thony, as positive feedback from our valued guests always motivate the team to improve themselves and go extra miles! Thank you once again for your compliments. It would be our pleasure to welcome you back again! Have a nice day Mr. Ronnie! Best wishes, Wingki and Team (Guest Experience Manager)

Fabulous sTAY

Customer review rating 4.7/5

Joseph W. Couples - 10/05/2019 AccorHotels certified review

From start to finish, everything was perfect. Pickup at the airport was superb. On our arrival, we were greeted by friendly faces, drinks, cold towels and then showed to our room. Our room was fantastic, the resort facilities were very high standard and all staff were an absolute pleasure. Also, the food was brilliant and very well presented. Again, I would just like to thank all the team at the Pullman Luang Prabang for making this a great trip. Also, many thanks to your team and Guest Relations Manager, for giving me a fantastic chocolate cake to celebrate my birthday. I also used this trip as an opportunity to look at your conferencing and other general facilities for my company, Baker McKenzie. Many thanks to your team for conducting the inspection at such short notice.

Dear Mr. W., Sabaidee! Thank you very much for choosing our resort for your special occasion and completed our online survey! I am so contented to receive such an amazing review about the service we offered! Thank you very much for your recognition of the efforts from the team, I will definitely share your generous feedback to our 'Heartists'. Mr. W., on behalf of the Pullman LPB team I wish you once again a happy and fabulous birthday! We looking forward to welcome you again! Best wishes, Wingki and Team (Guest Experience Manager)

Pullman Hotel is beautiful, private and peaceful.

Customer review rating 4.7/5

ํีyuwadee Solo - 08/05/2019 AccorHotels certified review

I will stay again, the room is very good.

Dear Ms. Yuwadee, Sabaidee! Thank you for choosing Pullman Luang Prabang and taking the time to complete our survey. It is always a pleasure to receive positive feedback, I will share your comments with our team. Your generous comments will motivate our 'Heartists' to improve the quality of services. I am glad that our accomodation met your expectations and provided you a pleasant holiday. Once again, thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best wishes, Wingki and Team (Guest Experience Manager)

Picture perfect Pullman Luang Prabang

Customer review rating 4.7/5

Dipali S. K. Couples - 04/05/2019 AccorHotels certified review

Overall we enjoyed our stay at Pullman. The property is superb, the rooms are meticulously planned and the food quality is Amazing. The flip side- Housekeeping is not upto the mark. Flush in our bathroom was not working properly, the room was not getting adequately cold, hence fan also had to be put on and some switches were not working. Communicating with the staff was an issue as a result of which we could not book the spa in time. The reception staff took a security deposit of USD $200 at the time of check in. At the time of check out, due to urgency to reach the airport ( the hotel staff had forgotten to arrange for our transfer), we forgot to ask for it neither did they remind us. This we felt was not in good taste. Nevertheless, I would still want to come back soon.

Dear Mr. K., Thank you for staying with us and taking the time to complete our online survey. I am glad that you enjoyed your overall stay with us, however I am disappointed to read about our services and room facilities not meeting your expectations. Please accept our sincere apologies, your points about the room were addressed to our Chief Engineer. We will definitely take actions to ensure these inconveniences will not happen again. Also we thank you for raising your concerns about the communication, we will look into the matter and reinforce our team member's training. We are terribly sorry the deposit was not returned when you check-out, our Front Office Manager will contact you shortly regarding this mistake. Thank you so much for your patience. If you find yourself in Luang Prabang again, please contact myself directly. I will ensure your next experience with us will be beyond your expectations. Best wishes, Wing Ki and Team (Guest Experience Manager)

Outstanding hotel/experience

Customer review rating 4.7/5

Gabriela L. Families - 02/05/2019 AccorHotels certified review

I travel extensively through South Asia and this has been the best hotel that I have stayed in. Everything was perfect, the people, the place, the food. A real gem of a hotel. On top of everything, they are really in tune with the environment supporting local agriculture and farming.

Dear Ms. Gabriela, Sabaidee, thank you very much for staying with us and taking the time to complete our online survey. I am so glad to read that you have an enjoyable stay with us, I already shared your compliments to our team, thank you for the recognition of our work. If you will have the chance to visit Luang Prabang again, please do not hesitate to let us know! Best wishes, WingKi and Team (Guest Experience Manager)

Nice staff

Customer review rating 4.7/5

Brie Couples - 01/05/2019 AccorHotels certified review

Nice gardens around

Dear Brie, Sabaidee, thank you for staying with us and taking the time to complete our survey. We appreciate of your feedback and hope to have the chance to host you again in Luang Prabang! Have a nice day! Best Wishes, Wing Ki and Team (Guest Experience Manager)

Nice staff, but a hotel that looks poorly maintained.

Customer review rating 4.7/5

Anonymous Couples - 30/04/2019 AccorHotels certified review

Your staff took great care of us, however your air conditioning doesn’t get that cold. The food on property is very boring and bland. Overall just an ok experience.

Dear Ms. A., Thank you for taking the time to tell us about your experience at the Pullman Luang Prabang. I am glad to read that our team members took good care of you, however I am disappointed about the AC not cold enough and your dining experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wing Ki and Team (Guest Experience Manager)

Great hotel to unwind and enjoy Luang Prabang

Customer review rating 4.7/5

Justin Couples - 24/04/2019 AccorHotels certified review

Extremely hospitable staff, well-furnished rooms, great amenities.

Sabaidee Justin, Thank you very much for your on-going loyalty to AccorHotels and taking the time to review our resort. I am so glad that our 'Heartists' took good care of you and made your holiday enjoyable! Many thanks for recognizing the services from our team. We all look forward to welcome you back in the near future. Best wishes, Wing Ki and Team (Guest Experience Manager)

Great hotel, but difficult location

Customer review rating 4.7/5

Megan Couples - 22/04/2019 AccorHotels certified review

Grounds and rooms are lovely. Staff very helpful. Out of town, and although a shuttle bus is provided, the times are awkward. The first shuttle only leaves at 10h00, meaning you have to organize your own transport into town if you want to join a tour (50 000kip). There are 3 shuttles in the morning 2hrs apart 10am to 2pm, then 3 shuttles in the evening 2 hrs apart 5pm to 9pm. (Return shuttles on the half hour). We found 2.5 hours often not enough, and 4.5 hours too long, especially in the evening. Main pool slightly green when we were there, however fun pool cleaner and colder, so we used that one instead. We had dinner at the restaurant 2 nights due to circumstances, the food was tasty, and prices reasonable for hotels. I would definitely go back if relaxing was the objective, and not wanting to go into town regularly.

Dear Megan, Sabaidee, thank you very much for staying with us and taking the time to fill the online survey. I am glad that you have an overall enjoyable experience with us, thank you for your kind words and I will share to the team. We value your feedback about the shuttle schedule, this is important to us. Our resort is still in the midst of soft-opening and we strive to provide our guests with the best services, your insight is shared the the management team for improvement plan. Once again many thanks for your review, please do not hesitate to contact us if you will visit Luang Prabang again! Best wishes, Wing Ki and Team (Guest Experience Manager)

Fantastic

Customer review rating 4.7/5

Anonymous Friends - 22/04/2019 AccorHotels certified review

It was a wonderful stay with Pullman Luang Prabang. Hotel staff were attentive and thoughtful from the start to the end! Service provided by the hotel (eg. shuttle to town) was great and staff ensured all guest were accounted for before returning to the hotel.

Dear Valued Guest, Sabaidee! Thank you very much for staying in Pullman Luang Prabang and taking the time to review us! We're thrilled to learn that you had a fantastic stay, particularly enjoyed the services from our 'Heartists'. Our team is dedicated to delivering exceptional services to our guests, your recognition of our efforts motivates us to continue to strive for even greater hospitality everyday. We look forward to welcoming you back in the future. Have a nice day! Best wishes, WingKi and Team (Guest Experience Manager)

Peaceful stay in a cozy and well-designed place in the serene and scenic backdrop.

Customer review rating 4.7/5

Nayyar I. Business - 19/04/2019 AccorHotels certified review

Overall breakfast and buffet food was world class with a very committed and friendly chef greeting and inquiring about any special needs etc. This type of personal touch makes one feel privileged. Similarly a gentleman named Rohan who facilitated our check-in and orientation to hotel and its amenities was very unique and welcome gesture. As an afterthought, it will be nice if lighting arrangement in the bathroom is improved, existing overhead spotlight's angle does not make shave and trimming easy through main mirror and magnifier.

Dear Valued Guest, We very much appreciate the time you spend writing us a review. As mentioned below, we try to provide a personalized service. We are really glad to see that you enjoyed it and all our facilities. Also, our team member will know your positive feed back about them. Regarding the bathroom, we are still improving the hotel and your contribution is more than welcome. Thank you again and we hope to see you again at the Pullman Luang Prabang. Warm Wishes, Wing Ki and Team (Guest Experience Manager)

Fantastic experience

Customer review rating 4.7/5

Paul, H. K. Solo - 19/04/2019 AccorHotels certified review

Fabulous hotel. Very polite, helpful staff. Superb room. Excellent food at the restaurant. Great setting.

Dear valued Guest, Thank you very much for giving us a nice feed back. We are thrilled to complete your expectations for your stay. As i can see, you enjoyed all the facilities from our hotel. We will be really honored to welcome you again at Pullman Luang Prabang. Warm Wishes, Wing Ki and Team (Guest Experience Manager)

Our 4-day stay was amazing. 10/10

Customer review rating 4.7/5

Irishb Couples - 19/04/2019 AccorHotels certified review

Staff and personnel in Luang Prabang are very friendly and accommodating, they always greet us with smiles and ready to help us with all of our concerns. They give us tips and suggestions about the nice places to go. The room is clean and very comfortable and hotel had very nice amenities (gym, shower area, yoga etc). I like that they had free scheduled shuttle service to go to the downtown.

Dear IrishB, Sabaidee! Thank you very much for staying with us and taking the time to fill our online survey. I am so glad that our services and facilities met and exceeded your expectation, I have shared your compliments to the team. Thank you for your 10/10 rating, it puts a smile on my face when I read your feedback. Hopefully we will have the chance to host you again in Luang Prabang! Have a pleasant day! Best wishes, Wing Ki and Team (Guest Experience Manager)

Wonderful hotel!

Customer review rating 4.7/5

Kelly Couples - 19/04/2019 AccorHotels certified review

We loved our stay at the Pullman in Luang Prabang! The resort is beautiful! We loved that there was multiple pools, including an adults only one. The service was outstanding and the staff were so attentive to small details. The restaurants were delicious - many choices including good vegetarian options. The spa was a highlight as well. We can’t wait to come back!

Dear Kelly, Sabaidee, thank you for choosing Pullman Luang Prabang and taking the time to review us. We are delighted that you enjoyed the stay wit us, and made the most of our facilities. We strive to provide our guests with wonderful experience, and positive comments like yours continue to motivate us to keep on improving services. Please do come back visit us! We look forward to welcoming you again soon! Best wishes, Wing Ki and Team (Guest Experience Manager)

First time stay at Pullman LPB

Customer review rating 4.7/5

Dr P. B. Solo - 17/04/2019 AccorHotels certified review

The staff was outstanding in providing services and extended the warm welcome. The ten lead by Mr. Nai and his team members, Ms. Ula, Mr. Vanh and Mr. Penguin. The housekeeper staff assigned to room 103 and 223 was unique above the call of duties. They provided me with LEIs as I was not able to leave my room to enjoy LAO New Year festivities due to heat and smogs.

Dear valued guest, We would like to thank you fro giving us a positive feedback about our hotel. I am glad that you enjoyed our facilities and the services provided by our team, they will know about your message. I hope you enjoyed as much as you can your stay, even with the inconvenience caused by the Lao New Year festival. We will be really happy to welcome you again with some better conditions. Warm Wishes, Wing Ki and Team (Guest Experience Manager)

Brilliant rooms and service but the food needs to be upgraded

Customer review rating 4.7/5

Jackie C. Families - 16/04/2019 AccorHotels certified review

Very hospitable and charming staff

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