Hotel - The Lake Garden Nay Pyi Taw - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

The Lake Garden Nay Pyi Taw - MGallery by Sofitel

4.5/5 125 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna
  • Babysitting on request
  • Golf  (Nearby)
    • Golf
    • Golf lessons
  • Tennis
    • Outdoor tennis court
    • Tennis
  • Bicycles rental

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 9 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

  • 165 rooms
  • 90 non-smoking rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Turn down service
    • Air conditioning
    • Air Cooling System
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • WIFI in your room
    • TV Bouquet beIN Sports
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 427 reviews

Our guest reviews for The Lake Garden Nay Pyi Taw - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 125 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Kan C. Families - 07/01/2019 AccorHotels certified review
« Hotel are very pleasant, Staff are very kind and very good hospitality »

Customers are treated with very respectful manner.

G T. Business - 07/01/2019 AccorHotels certified review
« Long Stay »

I have been staying at M Gallery Lake Garden since May 2018. I see no reason to leave.

Dr. S. D. Business - 03/01/2019 AccorHotels certified review
« The hotel is a 3-star hotel, in my 40 years of experience in using international hotels. »

To start with positives, I love the tennis court, gym, my room, and breakfast. Housekeeping, security, management, and internal road safety need serious improvement. The hotel needs to implement a variety of measures to rectify this situation, I think. This may effectively happen only if the management steps up or finds a champion to implement measures in a 360 degree microscopic way.

Dr. Z. M. Families - 01/01/2019 AccorHotels certified review
« Very good »

We had a big party of more than 15 people. We have enjoyed our stay at Sofitel in Nay Pyi Taw. The services were good.

Yq Business - 28/12/2018 AccorHotels certified review
« Need to move up a notch on services to meet Sofitel standards »

The hotel still feels like Gov't guest house and there are rooms to improve to meet Sofitel standards. One immediate low hanging fruit will be to improve hygiene and make sure mosquitos are not flying in the rooms and in the hall ways.

Kyaw N. H. Business - 27/12/2018 AccorHotels certified review
« I do like to stay in this hotel. I WISH continue to stay in this hotel during my upcoming business tirp in NPT. »

All the staff are Quite friendly, Extremely polite and check-in process is quick. My last visit, after the cehck in at receptioin and upon get in to the room (my room in building 5) the room was very smelly and i have requested F/O to change the another room (the staff quickly did respond to my requests and change another room). I more prefer to staying in main building rather than other building. Like building 5 is quite far to come for breakfast. Before, we used to stay in horizon lake view hotel every month we come to NPT for business meeting (sometime we stay in Kampinski and Hilton). We like your hotel room style so we decided to move to stay here. I noticed that your hotel do not provide something special services for repeat guest (Put in the room like welcome back letter (or) some fruit plate (or) cookies (or) room upgrading etc., Kampinski hotel provide free room upgrading for their repeat guest) We hope something from your management should be consider to provide something offer for your repeat guest. I noticed that toilet at the main lobby was dirty and very smelly. very poor cleanning standard and it is really bad. swimming pool need to be more cleanliness and put proper bed not enough lighting in the evening. overall very poor condition of swimming pool compair with others hotel swimming pool. no staff was assign for any assistant.

Thidar W. Business - 24/12/2018 AccorHotels certified review
« Nice and quiet! »

Staffs are very friendly, lovely and helpful. Bed sheet, towels are clean. But toilet has weird smell. Don't even go to bath room for bath or washing!

Anonymous Business - 21/12/2018 AccorHotels certified review
« Strange smell from drainage and dusty room. »

This time i and my colleagues get smell from empty pool and drainage. It even enters rooms on the right arm of the building. Proper vacuming require in room .. its dusty inside.

Khin M. M. L. Couples - 20/12/2018 AccorHotels certified review

Quiet, good material usage in the room,good communication. Excellent!

B. M. Business - 19/12/2018 AccorHotels certified review
« perfect »

as usually, a great welcom and stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M. B., We very much appreciate your comments regarding your stay at the The Lake Garden Nay Pyi Taw - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aung Thurein Room Division Manager

Moe Business - 18/12/2018 AccorHotels certified review
« Long Night Disaster »

Feel happy with a night after kick out, lacking services due to many mosquitoes everywhere, a long night disaster fight with them in our three rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Moe Hein L., Thank you for taking the time to tell us about your experience at the The Lake Garden Nay Pyi Taw - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at MGallery. Please do not hesitate to contact me during your next visit. Sincerely, Aung Thurein Room Division Manager

A. K. S. Business - 16/12/2018 AccorHotels certified review
« Mr. A. Khan S.. »

Large and comfortable rooms. Courteous and helpful staff. I am rating 7 because some staff had weak English skills and others didn’t respond to phone calls.

Our hotel has responded to the review
Our hotel has responded to the review

Dear S. A., Thank you for taking the time to tell us about your experience at MGallery Nay Pyi Taw by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mr.Kyaw Thura Hotel Manager

Wyne W. P. Business - 16/12/2018 AccorHotels certified review
« Horrible Service »

When I made reservation, I clearly stated what exactly I want due to my leg problem and they gave me the room which I dislike. Plus that room number 219 got drainage problem and that horrible smells made me threw up 2 times with sleepless night. When they said they could change the room was the time I almost checked out. This is my second time of fed up with this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wyne Wyne P., Thank you for taking the time to tell us about your experience at MGallery Nay Pyi Taw by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mr.Kyaw Thura Hotel Manager

Mike A. Business - 12/12/2018 AccorHotels certified review
« Great team trying hard to deliver a good experience »

A great team working hard to deliver a good guest experience. The rooms are nice and well equipped. The Primo restaurant food is very good. I particularly enjoyed the language challenge with the non english speaking chefs each day. My best result: a request for two poached eggs = 2 waffles with syrup delivered. A great morning breakfast game of chance. lol The area is rich in birdlife and it would be great if the hotel could possibly offer guests the loan of binoculars to enhance their experience. A small spin dryer in the pool changing rooms would also help with drying swimming costumes. Housekeeping and the laundry team were excellent. The buggy system works well and is much appreciated. Although Ricky in the bar is great and works well, the bar itself lacks atmosphere and could do with cheering up. Overall a great stay and I look forward to returning next year.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr A., Warmest greetings from MGallery Nay Pyi Taw by Sofitel. We hope you are fine! We very much appreciate your comments regarding your stay and it is always a pleasure to receive positive and constructive feedback. I note your reflections during your breakfast or dinner experience and thank you for taking this with a smile. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kindest regards, Thomas Charles Lheureux Guest Experience Manager

Audrey Business - 11/12/2018 AccorHotels certified review
« Service/ Staff does not meet hotel star rating though physical property and architecture itself is perfectly match. »

what I enjoyed the most is breakfast, a lot of choices, did not even cover everything as it is too many and everything is delicious. Good Job for that! None came out to welcome me and to take my luggage, the time was at around 2 PM which was usually guests check in time, someone should be there standing by to welcome guests with smile. When I checked in, no welcome juice, so surprisingly asked you don't give welcome juice to guests :O then, staffs go take the juice quickly and give it to me. In the room, Dryer didn't work House keeping team, changed new one then, I used kettle, didn't work again. House Keeping team test with other kettle still didn't work and found out that there is a socket problem. I ordered latte' but it did not look or taste like latte, i don't know what was wrong but it just did not right for me as I've been drinking Latte from different hotels and different coffee shops. Gift from the hotel is a pen which is not a valuable type of pen, but just normal pen that is given by some tuition school, so again surprised by the gift. Would like to suggest at least some handmade stuffs to touch guests' heart that is given by a USD 50 3 star hotel in Laos which touched my heart. For me, overall stay is not a "Value for Money" stay. I would like to suggest one of your team, try stay at other hotel, your competitor and you will see the difference. I hope this helps as I really want to make sure that you improve your level to meet the star rating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Khine Tha Z., Warmest greetings from MGallery Nay Pyi TAw by Sofitel. Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at MGallery. Please do not hesitate to contact me during your next visit. Kindest regards, Thomas Charles Lheureux Guest Experience Manager

Ronnapoom C. Business - 09/12/2018 AccorHotels certified review
« Nice hotel in Napyitaw. »

The room is very comfort, ceiling is very high and bed is premium. Everything in room is quite a 5 stars hotel, love it. Staff’s name Miss Chan Myee at primo italian restaurant have services 5 stars for me so very impressed me. I have been at primo twice she is very active and alway smile to her customer. She have walk alond with me to send me back until out from Primo, so impressed. Let’s me thanks to her through this survey.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Ronnapoom C., Warmest greetings from MGallery Nay Pyi Taw by Sofitel. First at all, I will share your message with her and we are glad that you have spend a great time at Primo Restaurant during you stay. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Thomas Charles Lheureux Guest Experience Manager

Christopher L. Business - 09/12/2018 AccorHotels certified review
« Facilities upkeeping »

Excellent Service ... yet ... maintenance required on the facilities - unfinished ceiling touch up and paint work in corridor near room 234 - cleanliness of the floor tiles in public area - cleanliness of bathroom floor tiles - Mosquito problem in the bedroom (didn't have a good night sleep although insect killer spray was used) - inconvenient rubbish bin location in both bedroom and bathroom - need improvements on the directional signage in driveway (to indicate rooms and meeting venues) - prefer the front office desk at main lobby to be closer to the entrance.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Thein Win T., Warmest greetings from MGallery Nay Pyi Taw by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindest regards, Thomas Charles Lheureux Guest Experience Consultant

W. L. Business - 07/12/2018 AccorHotels certified review
« very good »

comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr W. L., Warmest Greetings from MGallery Nay Pyi Taw by Sofitel. I hope you are fine! It was a pleasure to meet and greet you during your stay. We thank you also for your sympathy and smile. We very much appreciate your comments regarding your stay because it's a pleasure to receive a positive & constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Thomas Charles Lheureux Guest Experience Manager

Marina H. Business - 07/12/2018 AccorHotels certified review
« Excellent »

Relaxing, enjoyable, and comfortable Here are just a couple suggestions for areas to keep working on: Please provide glass water bottles or other water dispensing system for rooms to avoid plastic bottles! My only suggestion for breakfast is more fresh vegetables and greens for diy salad

Our hotel has responded to the review
Our hotel has responded to the review

Hi Marina, Warmest greetings from MGallery Nay Pyi Taw by Sofitel. It's always a pleasure to see. Actually we are in the process to remove the plastic bottles and we do our best to answer to our commitment. It's truly important to receive a support also from our guest to grow for the future. I will be attentive concerning your request! We very much appreciate your comments regarding your stay and it is always a pleasure to receive a constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kindest regards, Thomas Charles Lheureux Guest Experience Manager

Yuu S. Business - 06/12/2018 AccorHotels certified review

We stayed there for three days.Every day the cleaner they didn't provide two shower cup even they had two guests in the room,they didn't clean the toilet well .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Yuu S., Warmest greetings from MGallery Nay Pyi Taw by Sofitel. We hope you are fine! I note your reflection about your stay. I have already relayed your notification to our staff. I will assist you during your next stay and will be attentive to provide a perfect service. We strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kindest regards, Thomas Charles Lheureux Guest Experience Manager

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