The Reef House Palm Cove - MGallery 5 stars

TripAdvisor rating 4.5/5 1,051 reviews
The Reef House Palm Cove - MGallery
See on a map
+ 16 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • MyGlass beverage packages available for members of Le Club AccorHotels

  • Treat the kids to all-inclusive meals and activities with MyKids by Le Club AccorHotels

  • All breakfast inclusive package are continental buffet only unless stated otherwise

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Leisure and activities
  • Swimming pool
  • Fitness centre (Nearby)
  • Well-being
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service

Hotel location

The Reef House Palm Cove - MGallery

99 Williams Esplanade
4879
palm cove
australia

Tel: +61740802600

Fax: (+61)740553305

Contact email

Check-in from 15h00

Check out up to 11h00

  • By plane

    CAIRNS At 26.4km / 16.4 miles

GPS :-16.745127, 145.67054

Our accommodations

Featuring a beautiful beachside location and exceptional accommodation facilities, The Reef House Palm Cove MGallery is the perfect option for visitors looking for hotels in Palm Cove. Guests staying at this spectacular Palm Cove hotel can choose from a range of accommodation styles, with spacious guest rooms, one and two bedroom apartments and spa options available. Featuring elegant décor, stylish design and impeccable attention to detail, each room and apartment provides a peaceful, relaxing retreat.

Brigadier King Studio 1 King bed

  • Max. number of persons: 2
  • Area: From 34
  • Wireless internet in your room
  • Pillow Menu
  • Ironing board and flat-iron

Verandah King Room 1 King bed

  • Max. number of persons: 2
  • Area: From 53
  • Wireless internet in your room
  • Pillow Menu
  • Ironing board and flat-iron

Ocean View King Room 1 King bed

  • Max. number of persons: 3
  • Area: From 34
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Pillow Menu
  • Ironing board and flat-iron

Brigadier SPA Studio 1 King Bed

  • Max. number of persons: 2
  • Area: From 44
  • Wireless internet in your room
  • Pillow Menu
  • Ironing board and flat-iron

Verandah King Spa Suite 1 King bed

  • Max. number of persons: 3
  • Area: From 66
  • Wireless internet in your room
  • Pillow Menu
  • Ironing board and flat-iron

Ocean View King Suite 1 King bed

  • Max. number of persons: 2
  • Area: From 50
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Pillow Menu
  • Ironing board and flat-iron

Reef Suite 2 Bedroom Ocean View Spa Apartment 2 King beds

  • Max. number of persons: 4
  • Area: From 105
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Pillow Menu
  • Ironing board and flat-iron

Studio Apartment 1 King or 2 Double Beds

  • Max. number of persons: 4
  • Area: From 53
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Pillow Menu
  • Ironing board and flat-iron

1 Bedroom Spa Apartment 1 King Bed

  • Max. number of persons: 2
  • Area: From 50
  • Wireless internet in your room
  • Pillow Menu
  • Ironing board and flat-iron

1 Bedroom Premier Spa Apartment 1 King bed

  • Max. number of persons: 3
  • Area: From 66
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Pillow Menu
  • Ironing board and flat-iron

2 Bedroom Spa Apartment 2 King beds

  • Max. number of persons: 4
  • Area: From 105
  • Wireless internet in your room
  • Pillow Menu
  • Ironing board and flat-iron

Villa Casablanca 4 Bedroom Villa Spa Apartment 2 King beds

  • Max. number of persons: 8
  • Area: From 135
  • Most of the accommodation: PRIVATE_POOL *

* Subject to availability

  • Wireless internet in your room
  • Pillow Menu
  • Ironing board and flat-iron

Our restaurants and bars

REEF HOUSE RESTAURANT

Type of cuisine: Gourmet

An iconic and integral part of Reef House Resort & Spa is the Reef House Restaurant. Set under 300 year old Melaleuca gum trees swaying in the breeze, enjoy views looking out from the teak deck across the Coral Sea and beyond.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BRIGADIERS BAR

Photo non contractuelle / Strictly non binding

Join us in the elegant Brigadier's Bar & Lounge for a complimentary Brigadier's Punch & canapes served each night at sunset. Experience the charm of the yesteryears and enjoy an intimate retreat into tranquillity and utter bliss

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
The Reef House Palm Cove - MGallery

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.6/5

1,948 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,051 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Amazing Stay

TripAdvisor rating 4.5/5

Mtge Couples - 13/10/2019 TripAdvisor review

Such a amazing place, from the moment we arrived the service was wonderful. Our room was lovely and had all the extras you could ask for at a 5 star resort The adults only pool is a great idea and we enjoyed the spa Just a beautiful place

Restful and delightful

Customer review rating 4.6/5

Paula Couples - 11/10/2019 AccorHotels review

We loved the entire stay. Pool, room and most of the food was delicious.

Customer review rating 4.6/5

Steven D. D. Solo - 10/10/2019 AccorHotels review

Nice rooms and good location. Breakfast was disappointing. I have not yet experienced before that extra had to be paid for hot breakfast. Felt like a second class customer and range of breakfast options was limited.

Very happy to have chosen the Reef House, nothing in Palm Cove looked better

Customer review rating 4.6/5

Lee Couples - 10/10/2019 AccorHotels review

My husband tripped and smashed his toe on the step around the pool and could hardly walk for the whole stay. Although all our plans for the week were cancelled, we still had a relaxing holiday and were happy to eat at the restaurant 4 out of 5 nights.

Relaxing and met our needs

Customer review rating 4.6/5

Anonymous Couples - 09/10/2019 AccorHotels review

..

Friendly staff, good facilities

Customer review rating 4.6/5

Bill Couples - 08/10/2019 AccorHotels review

Great stay, very accommodating

Another great stay with good staff.

Customer review rating 4.6/5

Tony T. Couples - 06/10/2019 AccorHotels review

Good as usual, especially love the two pools.

Dear Tony T., Thank you very much for your feedback regarding your stay at the Reef House. I will share and discuss your comments with our staff, to make sure we can find the way to improve and enhance our guests experience. We hope you will stay with us again to enjoy the tropics at the Reef house. Sincerely, Wayne Harris General Manager The Reef House and Spa Palm Cove

Superb location, staff friendliness and efficiency was of a high standard.

Customer review rating 4.6/5

Anthony R. Couples - 06/10/2019 AccorHotels review

Enjoyed the 4 days very much. Hotel location was fantastic, room quality and cleanliness cannot be faulted.

Dear Anthony R., Thank you for your positive comments regarding your stay at the Reef House. It's been a pleasure having you at our property. I will share your feedback with our staff, who is always looking for different ways to enhance guests experience. Thank you again for sharing your thoughts and we hope you will visit us again. Sincerely, Wayne Harris General Manager The Reef House and Spa Palm Cove

Very enjoyable relaxing timr

Customer review rating 4.6/5

Elizabeth Couples - 05/10/2019 AccorHotels review

We used it as a base to look around the area We met some other travellers at the cocktails by the pool hour and enjoyed swapping travel experences

Unpretentious luxury

Customer review rating 4.6/5

Jennifer Couples - 05/10/2019 AccorHotels review

We very much enjoyed our stay at the Reef House from the moment we arrived and were greeted by your reception staff and porter. He (and I apologise for not recalling his name just a week later!) was welcoming and friendly without being over the top or insincere. The property whilst appreciatively not the latest modern design, and was immaculately maintained, not a cobweb or gecko mess in sight. Just one minor note from us re the breakfast menu, we mistakenly had the continental buffet and added a cooked breakfast for what we thought was an extra $16 (or similar amount) however upon receiving the account discovered that we were charged for 4 breakfasts, as the "add the cooked breakfast for $16" only applied to the full buffet. It was only upon checking that the younger staff member was able to confirm it applied to the full buffet only, obviously it wasn't 100% certain to her either. We also enjoyed the size of the hotel, it's lovely that it is not a huge hotel. On the whole a lovely stay for us.

The perfect retreat for a week of rest, sunshine and pampering

Customer review rating 4.6/5

Suzanne B. Couples - 30/09/2019 AccorHotels review

We have visited The Reef House many times over the past 18 years and with every visit have found the hotel, staff and the environment all welcoming. We return regularly because Palm Cove is the ultimate tropical paradise for a "go to " week of rest and relaxation. I will be returning to a Reef House again in mid November for another dose of R and R.

Local short getaway that ticked all the boxes.

Customer review rating 4.6/5

Anonymous Couples - 30/09/2019 AccorHotels review

Great. Room didn’t look or feel like a typical hotel room which was really good. Clean, quiet and great position.

Very good and will probably return

Customer review rating 4.6/5

Paul Couples - 29/09/2019 AccorHotels review

All staff very good and friendly. Location excellent. We paid for a full cooked breakfast and could not believe that it did not include a cup of tea or juice from the buffet. The restaurant food was good but we thought the menu especially lunch was a bit limited. No consideration for the single diner with the side dishes.

A very relaxing and friendly hotel to stay at.

Customer review rating 4.6/5

Andrea C. Couples - 15/09/2019 AccorHotels review

Hotel was in a fantastic location. Staff were extremely friendly and always happy to go out of their way to help. Nightly cocktails were a lovely addition to the hotel, even though we only participated a few times over our 9 night stay. Great to have 2 pools, one slightly heated.

Dear Andrea C., We very much appreciate your comments regarding your stay at the The Reef House Palm Cove - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are glad you enjoyed the cocktails and our pools. Thank you for your lovely comment regarding our staff. We are trying our best to make you feel at home away from home. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Harris General Manager The Reef House and Spa Palm Cove

A beautiful trip

Customer review rating 4.6/5

Prue E. Families - 14/09/2019 AccorHotels review

I took my 86 yr old Mother and my 20 yr old daughter on this trip with me. As a regular at the Reef House I won’t them to experience what we experience and we were celebrating my Mums Birthday. What a wonderful time we had and were treated beautifully.

Needs more to justify the Sofitel branding

Customer review rating 4.6/5

Gerald Q. Couples - 14/09/2019 AccorHotels review

Wrong card on our bed on arrival - it names another couple celebrating a birthday. Apologies from reception.

Dear Gerald Q., We very much appreciate your comments regarding your stay at the The Reef House Palm Cove - MGallery. We are really sorry you felt disappointed by our staff. We will share all your comments with our team members and do our best to improve. Thank you for sharing your experience, we hope you will stay with us again. Sincerely, Wayne Harris General Manager The Reef House and Spa Palm Cove
Customer review rating 4.6/5

Daryl Couples - 11/09/2019 AccorHotels review

This was our eighth stay at the Reefhouse, love the hotel, great position, great pool area, great staff. Unfortunately the food in the restaurant was disappointing, a little to much hit and miss, one lunch was so bad that we had to send both our meals back to the kitchen because basically they were inedible, burger meat burnt to a crisp and the fries had the life fried out of them. No idea how or why a chef of any kind would send such food out.

Dear Darryl C., We very much appreciate your comments regarding your stay at the The Reef House Palm Cove - MGallery. We are disappointed we did not meet yours or our own expectations. Our entire team works tirelessly to ensure each guest has a truly memorable dining experience and we view anything short of that goal as unacceptable. Please accept my apology and we sincerely hope you will allow us another opportunity to impress. Thank you again for sharing your experience, and we hope we will see you again at the Reef House. Sincerely, Wayne Harris General Manager The Reef House and Spa Palm Cove

Amazing hotel that made our trip very memorable.

Customer review rating 4.6/5

Stefania C. Couples - 08/09/2019 AccorHotels review

We thoroughly enjoyed our stay at the Reef House with amazing g service, friendly staff and a lot to offer guests. The only two things I was disappointed with were: 1. The included buffet breakfast. I didn’t like the fact that I had to pay extra for eggs etc. especially with the rate we paid for our room. 2. Our room had a lot of hairs in the bathroom that weren’t ours. Also, our bed sheets had a few crumbs and hairs on them when we arrived. The positive was that they were immediately changed when we let reception know.

Dear Stefania C., We very much appreciate your comments regarding your stay at the The Reef House Palm Cove - MGallery. I'm glad you like our staff and service. I'm really sorry we let you down with breakfast and room experience. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would like to thank you once again for your honest comments. I hope you will stay with us at your next visit to beautiful Palm Cove. . Sincerely, Wayne Harris General Manager The Reef House and Spa Palm Cove

Fabulous on the waterfront

Customer review rating 4.6/5

E W. Couples - 08/09/2019 AccorHotels review

Warm welcome on arrival from Julian @ front office loved the complimentary drinks. We were shown our room which was lovely & clean with lovely scented oil burning. We ate in the restaurant shared a platter scrumptious. We met other travellers at the complimentary cocktail & canape hour. We ran out of time so we will go back & use the spa services next time which I imagine will be great as well

Dear Eugene W., We very much appreciate your comments regarding your stay at the The Reef House Palm Cove - MGallery. I will share your feedback with the staff. Our mission is to ensure our guests have nothing to do but wine, dine and unwind in tropical luxury so we're pleased you have enjoyed your experience with us. Please let us know when its time to visit the Reef House again. Sincerely, Wayne Harris General Manager The Reef House and Spa Palm Cove

We had a lovely relaxing time, starting with friendly, efficient welcome by Julien

Customer review rating 4.6/5

Ian M. Couples - 08/09/2019 AccorHotels review

The room was a bit tired but clean. The fizzy in the fridge was a nice touch even though we didn’t drink it. The pool was quiet, ideal for our needs

Dear Ian m., Thank you for sharing your experience, we appreciate your feedback regarding your stay at the Reef House Palm Cove-MGallery I"m glad you had a relaxing time at our hotel. We are keep improving our rooms conditions to make memorable experience for our guests. I will pass your comments to the staff. Thank you again for the kind words and we look forward to welcoming you back soon. Sincerely, Wayne Harris General Manager The Reef House and Spa Palm Cove
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in palm cove