Hotel - The Reef House Palm Cove - MGallery by Sofitel
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Mgallery by Sofitel Hotel

The Reef House Palm Cove - MGallery by Sofitel

99 Williams Esplanade 
4879  PALM COVE
AUSTRALIA

736 reviews
TripAdvisor Rating Based on 736 reviews
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pool
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Babysitting on request

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Currency exchange

Leisure and activities

  • Pool
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Babysitting on request
  • Golf  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-22:00
    • Opening hours : Week-end 07:00-22:00

Business services

  • 1 meeting room(s)
See all services

Hotel location

Our rooms

Featuring a beautiful beachside location and exceptional accommodation facilities, The Reef House Palm Cove MGallery is the perfect option for visitors looking for hotels in Palm Cove. Guests staying at this spectacular Palm Cove hotel can choose from arange of accommodation styles, with spacious guest rooms, one and two bedroom apartments and spa options available. Featuring elegant décor, stylish design and impeccable attention to detail, each room and apartment provides a peaceful, relaxing retreat.

  • 67 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 1,025 reviews

Our guest reviews for The Reef House Palm Cove - MGallery by Sofitel

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 736 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Anonymous Solo - 14/07/2017
« Not quite up to scratch »

I wanted to love this hotel but overall the experience was never quite outstanding. * At check in, I was told I had arrived too early to receive my welcome drink, even though my arrival time was exactly as scheduled. * I was woken at 9:01 am to building works outside the next room and outside my window, and walked out of the shower to find a tradesman working within half a metre of my bedroom window. Some advance warning would have been appreciated as this was my one planned sleep in. I did tell management who were not overly apologetic but did assure me that the works would be complete that day. * It would also have been nice to have had advance warning the next day when a wedding closed off one of the pools, the spa, bar and lounge area. Surely the hotel knew of the wedding well before the notice was put on my bed that same morning. * No poolside service. At a hotel of this level would have hoped to be able to order a drink or light lunch by the pool. Reception not often manned, have to go looking for staff. * Day Spa poorly managed. Impossible to get help in the spa. Finally booked at reception and told to arrive 15 minutes early which I did. Waited 35 minutes in total but no one showed. I spoke with other guests who had similar experiences. * Somehow without my signature an unauthorised charge for a large sum of money was accidentally charged to my credit card. It was for guests in another room and I still do not understand how this could happen. I really did want to like this hotel as it has amazing potential to be a small hotel that truly cares for guests. It just stack up compared to other similar hotels. Staff and service can impact the experience, and in this case the service was just not there.

AccorHotels certified review
Mark F. Couples - 13/07/2017
« Good location but rooms are disappointing »

We didn't really use the facilities of the Hotel. We were disappointed by the level of fittings and furnishings of the room. In our view the rooms needs a facelift especially the bathrooms. A micro wave would be useful. Also, on the weekends the 'maid' came at just after 9am which woke us up, but during the week came much later?

AccorHotels certified review
Jan F. Families - 12/07/2017
« Lovely tropical setting and helpful staff. »

Check was swift, rooms good, facilities fantastic. Like staying in someone's house, especially little touches such as the evening punch and sorbet at the pool.

AccorHotels certified review
Matt W. Couples - 10/07/2017
« A little disappointing »

We were looking forward to our time at the Reef House having seen it on our last visit to Palm Cove. While the staff were friendly and the restaurant excellent for dinner we felt that generally the property did not reach the standard that we have come to expect from Sofitel. There was a sense of "cost-cutting" rather than a spirit of generosity and abundance.

AccorHotels certified review
Chris F. Families - 10/07/2017
« We had a lovely relaxing time. »

It was very easygoing. We were greeted with million dollar smiles and nothing was too much trouble. I can see its an old building and renovations may be difficult but I would say the layout of the kitchen in your room was pretty poor design. I'd also suggest getting better tradies in for the finishings at the next renovation - the little finishes were left wanting. This didn't detract at all for us since we were out and about enjoying palm cove and surrounds.

AccorHotels certified review
Linda Couples - 08/07/2017
« Such a relaxing environment  »

From the minute we were greeted by Catherine, I felt relaxed. Then personally shown around was a nice touch. My husband had an amazingly stressful last 12months and more with his work and this was just the ticket for us. The bed was so comfortable, the kitchenette although very basic was adequate. ( we requested a toaster and that was promptly delivered) Loved the location, loved having two pools. As we both have our own business, we did have to do some work most days. It was so great to have fast internet, when all you want to do it finish and get pool side :) That was terrific, as most hotels in Australia either charge or the WIFI is rubbish if you need to work. Thanks to all

AccorHotels certified review
Peter Couples - 08/07/2017

Great . Staff ,Food excellent. The one problem was that the Bath_ Shower combined did not have a fixture or rail to hold onto which made having a shower difficult particular for older people as a person could slip and injury could occur .We believe this is should be fixed as it detracts from the overall room comfort.

AccorHotels certified review
Wilf S. Couples - 06/07/2017
« Relaxed and comfortable.  »

Comfortable and relaxing with friendly staff. Great location with plenty of choices nearby.

AccorHotels certified review
Kevin A. J. W. Couples - 01/07/2017
« Great place for a relaxing week »

Really great The food was best in town

AccorHotels certified review
Karen Solo - 30/06/2017
« fantastic »

Accommodation and service amazing.

AccorHotels certified review
Lauren Friends - 27/06/2017
« Lauren »

Beautiful, fresh and inviting place to stay. Lovely beachy decor. We came for a friends wedding. The staff were wonderfully accommodating and put up with some friendly but rather loud festivities with patience and a happy smile. The perfect spot for a wedding. The continental breakfast was of good quality and range. The food brought out for the wedding was excellent, service great. The only thing I could criticise was the cocktails - they need a little work. The room itself was very clean and fresh, the king bed super comfy and the only thing I wished I had done is get the slightly bigger room with spa. The Brigadier's lounge was a wonderful addition. A beautiful spot to meet up. I loved the honesty bar - what a great idea! Thank you for a wonderful stay. I most certainly would recommend The Reef House to friends and family for a wonderful stay.

AccorHotels certified review
Denis Couples - 22/06/2017
« Beautiful »

We totally loved it.

AccorHotels certified review
Chris A. Couples - 17/06/2017
« A Jewel in Paradise »

Love the Reef House, have stayed many times but first time in a beach frount spa, room, room 102.which was fantastic. The only thing I could suggest is maybe better quality Tea and Coffee facilities (perhaps even a pod machine) would be nice as these rooms are quite expensive and there wasn't anywhere to sit a kettle to make a cup of tea other than the hand basin which really isn't big enough however, the overall experience was great and we didn't want to go home, as usual. The staff are ALL fantastic from the cleaners to the concierge all so friendly and helpful. Love, love, love the Reef House and have no desire and haven't even looked to stay anywhere else in Palm Cove.

AccorHotels certified review
Mark A. Couples - 17/06/2017
« Personal relaxed culture within hotel »

Staff always cherrful and only too happy to fill any requests. Restaurant food was fantastic and of a great standard.

AccorHotels certified review
Inge G. Families - 16/06/2017
« Fabulous ,very tropical and luxorious »

room was divine , very comfortable bed. staff very friendly and obliging

AccorHotels certified review
Leanne Couples - 13/06/2017

wonderful

AccorHotels certified review
Barbara Couples - 10/06/2017
« Relaxin stay. Clean comfortable room. And attentive staff. »

It was very pleasant. No complaints really. We stayed in a Varandah room and it was very spacious and clean. The kitchenette was very useful.

TripAdvisor certified review
Friends getaway - 07/06/2017
« The Final Leg of the North QLD trip »

This hotel was a slight come down from staying at the Sea Temple in Port Douglas, I think we were a bit spoilt with a newer hotel. It was also more expensive! The staff were excellent. A bit Faulty Towers with the lifts.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Darin S, Thank you very much for staying with us at the Reef House in Palm Cove on your final leg of your North Queensland Trip. I am sorry to learn you did not enjoy your stay with us as much as the Sea Temple Port Douglas. I believe they are both amazing places to stay and I am sure next time you stay with us you will have an amazing stay as well. Thank you Darin, I hope you arrived home safe and well. Tropical Regards Wayne Harris

AccorHotels certified review
Margaret Couples - 04/06/2017
« Great place for a holiday »

Excellent room, loved the swimming pools, punch and canapés, sorbet, room service and nice restaurant.

AccorHotels certified review
Anonymous Families - 04/06/2017

My partner and I were married at the Reef House and stayed a total of 5 nights. Everyone was very polite and helpful and everything ran so smoothly. Thouroughly enjoyed our stay.

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