Hotel - The Reef House Palm Cove - MGallery by Sofitel
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Mgallery by Sofitel Hotel

The Reef House Palm Cove - MGallery by Sofitel

99 Williams Esplanade 
4879  PALM COVE
AUSTRALIA

765 reviews
TripAdvisor Rating Based on 765 reviews
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pool
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Babysitting on request

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Currency exchange

Leisure and activities

  • Pool
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Babysitting on request
  • Golf  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-22:00
    • Opening hours : Week-end 07:00-22:00

Business services

  • 1 meeting room(s)
See all services

Hotel location

Our rooms

Featuring a beautiful beachside location and exceptional accommodation facilities, The Reef House Palm Cove MGallery is the perfect option for visitors looking for hotels in Palm Cove. Guests staying at this spectacular Palm Cove hotel can choose from arange of accommodation styles, with spacious guest rooms, one and two bedroom apartments and spa options available. Featuring elegant décor, stylish design and impeccable attention to detail, each room and apartment provides a peaceful, relaxing retreat.

  • 67 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 1,093 reviews

Our guest reviews for The Reef House Palm Cove - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 765 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Sheila K. Couples - 14/09/2017
« Lovely property that gracefully fits into the beautiful natural surroundings. »

We loved, loved, loved our stay at the Reef House. It's a lovely property that gracefully fits into the beautiful natural surroundings. The Reef House is in the center of Palm Cove, across the street from a stunning beach, in the middle off restaurants and shops, and nestled among the huge melaluca trees and tropical foliage. Add to that a wonderful beachfront restaurant, on-site spa with numerous treatment options, multiple pools, and rooms with wicker swings and hot tubs. You couldn’t ask for a more peaceful, romantic, and comfortable place to set the tone for a relaxing vacation. The staff were gracious and welcoming and the property is in a perfect location to explore the village of Kuranda, Daintree rainforest, Port Douglas, Cairns, and the Queensland coast. I highly recommend it, and will definitely stay again if we visit northern Queensland.

AccorHotels certified review
Mark H. Couples - 14/09/2017
« Mark »

Lived up to our usual expectations

AccorHotels certified review
M B. Couples - 14/09/2017
« Comfortable getaway »

Lovely relaxing stay with a natural tropical feel with superb food.

TripAdvisor review
Couples - 13/09/2017
« BEST SPOT EVER!!! »

My wife and I spent a week at the Reef House and absolutely loved it! The staff were excellent and never faulted at any of our requests. The pools were quite and relaxing, as they should be. The Spa was amazing and would definitely recommended it. The reef house is also well positioned along the esplanade with shops, restaurants and cafes all within walking distance. Oh and there was also secure undercover parking for your pride and joy. Give the Reef House a go, you'll love it. We didn't want to leave! The only negative comment I would give is that the hotel restaurant is a little pricey, but that being said the food was excellently prepared and if you fancy a gourmet meal then this is your place. Enjoy.

TripAdvisor review
markmL5041WT Couples - 12/09/2017
« Big Disappoinment »

We decided to pay extra for a spa room which was a big mistake. The spa was outside of the room itself on a balcony area that looked straight over the hotel car park, not private at all and people were continually looking up from car park. The room itself was very dated and requires a renovation. There are much more modern accommodation options to choose from with better pool facilities in Palm Cove and I would not stay at The Reef House again. The cost for 6 nights was way to high for the standard of the room/hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear markmL5041WT, Thank you very much for staying with us and given feedback about your stay. We are always very disappointed to receive feedback like this and we sincerely which you had a better stay. I have done some investigations about any feedback received while you were staying with us however we do not have any record of your concerns prior to check out. I would highly encourage guests to always allow the hotel to try and assist, allowing the opportunity to improve. When a room is booked with us our tariff does not just include the price of the room, we have many other home style features I hope you had the opportunity to use. A few examples include complimentary use or our bicycles, guest library, WiFi, sorbets served poolside each day, Brigadier Punch and Canapes, and arrival drink served with a refreshing cool towel. We have learnt from your review markmL5041WT and we hope you have the confidence to return one day in the future. Thank you very much Wayne Harris General Manager

AccorHotels certified review
Monica Couples - 11/09/2017
« Great location with a boutique style feel to it. »

Hotel location was perfect and set in a great location opposite the beach and walking distance to plenty of cafes/restaurants. Room was a nice layout and great having a safe in the room. Kitchenette was great, but no toaster or pans in the room? The bathroom could do with a shower instead of a bathtub/shower. Elderly people could find it difficult to enter/exit with the height of the bathtub.

AccorHotels certified review
Mh Couples - 11/09/2017
« Perfect location, beautiful food, friendly efficient staff. »

5 days of relaxation in a perfect setting. Restaurant staff were extremely friendly and attentive. Meals were great. Bathroom amenities first class. Rooms look lovely with new furnishings but bathrooms need updating. Also the lift and hall floors need attention.

AccorHotels certified review
Peter S. Couples - 10/09/2017
« Very enjoyable relaxing experience. »

We were really in need of some rest and relaxation and couldn't have chosen a better place to stay. The serenity was the outstanding feature. The staff were friendly and helpful. The room was beautiful. Restaurant and food were excellent.

AccorHotels certified review
Vivienne B. Couples - 10/09/2017
« Very nice »

Checking in and checking out was awkward and the process could be better streamlined

AccorHotels certified review
Anonymous Couples - 09/09/2017
« Wonderful local service with worldly but familiar feel »

On checkin there was a mix up with our reservation however it was dealt with very professionally. We thoroughly enjoyed our stay and look forward to returning.

AccorHotels certified review
Dimitra Couples - 09/09/2017
« Great experience »

Our experience was fantastic people were lovely

TripAdvisor review
Couples - 08/09/2017
« Run down Spa Suite with no natural light »

Our Spa Suite was totally disappointing. The only good thing was the size. There bedroom had no windows, and the living room had some to a plant bed. No view and at all and almost no natural light. We felt like in a musty bunker. Furnishing was run down and without love to detail (e.g. just a table, a sofa and a tv). Even the mosquito net, that looked nice on the pics was to small to sleep underneath. Every night there was an annoying noise. (Maybe because of some facility for the spa ?) We couldn't try the restaurant, because there was a wedding and then it was fully booked. I tried to order breakfast, but there was not enough staff. There is buffet, but for additionals like eggs or a cappuccino you need to order. I would had loved to do so, but no chance. After 40 minutes we left and had breakfast at a restaurant nearby. At the checkout I was not even asked, if I liked my stay. Probably cause they know, that it's not at all worth the 444 dollar per night..

Our hotel has responded to the review
Our hotel has responded to the review

Dear 342foxen, Thank you very much for staying with us at the Reef House. I am very sorry to read your review and I sincerely wish you had a better stay with us. We would have loved the opportunity to make your stay better and would have worked very hard to ensure we made up for any problems at all. I would like you to know that we have read and understand your feedback, sincerely wish you had a better stay with us and I hope you have the confidence to return in the future. All the best, Wayne Harris General Manager

AccorHotels certified review
Mark G. Couples - 07/09/2017
« Perfect place »

Great stay! had booked a King Ocean View room. Didn't have a king room initially but two queen beds and were moved for nights 2,3,4. Would have been upset if this wasn't accommodated as that is what we booked and the bottom floor room isn't really what it is sold as. Pleased with staff service and honesty bar.

AccorHotels certified review
Chris W. Couples - 05/09/2017
« Nice and relaxing »

Good location in Palm Cove. We liked our ground floor room although people above us were noisy and quite a lot of noise from service trolleys coming and going. The whole establishment could probably do with a repaint. We had a pleasant stay, but did feel it was quite expensive (NZ350 per night) with no breakfast included in our week's stay. We have now joined the Accor group membership though.

AccorHotels certified review
Mark Couples - 04/09/2017
« Lovely place to relax for a week »

We did not get off to the best start, as when we arrived at the airport our private transfer did not arrive (booking error). However, when we did arrive they were extremely apologetic and delivered a nice antipasto platter & bottle of red to our room, so this alleviated my frustration. The beautiful weather & location also helped. As they were fully booked on the first night we had a suite at the back which was nice as it had privacy. The next day we moved to our room for the 7 night package. WOW!! It was right at the front and had an awesome view of the beach. It was worth swapping privacy for that view. The only downside was the light woke us up around 7-8 each day so we adjusted our sleeping routine and it did take me a few days to get used to the extremely firm mattress. The food at the restaurant was very good but the wine list could use an update. We are usually spoilt for wine choices as we live in SA. All of the staff were friendly, but I really have to mention Emma - almost everyday we were greeted with her friendly smile and amazing happy personality. Emma made our mornings a joy. Both my wife & I told Emma we would miss her and we both hugged her on the morning we left. So all up, a very pleasant and relaxing stay at a beautiful location. We are already planning to come back next year.

AccorHotels certified review
John Couples - 02/09/2017
« NIce holiday ... great Location »

Hotel is in a great location in Palm Cove. Central and walkable to everything. The complimentary Brigadiers evening cocktails and canapes were really nice and not to be missed. Meals at the restaurant are overpriced for what you got - for example the seafood platter was almost $70 and came with McDonalds french fries. Although there was a library there were no daily newspapers to read. The activity centre was helpful with day trip ideas and booking trips efficiently. The room was OK but many issues. - Cleaning was random (sometimes we got water sometimes we didn't, sometimes some towels were forgotten e.g. the floor mats) and sub-optimal (didn't wipe the surfaces as you could still see coffee splatters, cobwebs and dust hanging from off the top of the wardrobe, and the bed was uneveningly made and a few occasions). - room looked old and needing fixing - e.g. the shower taps were not matching, the mosquito net held to the wall with large unpainted dynabolts, the outside area needed the floor pressure washing and a sweep everyday. The pools were nice but the slate surrounds needed urgent attention including resurfacing as the black came off all over your feet and then onto the towels and sun-loungers ... looked awful. The pool walls and filter boxes had a smeared coating of sunscreen at water level. There was also little attention from the dining room to come out for food and drink orders.

AccorHotels certified review
Helen T. Couples - 02/09/2017
« Relaxing romantic getaway »

Comfortable, friendly, private. The Brigaders bar is a great idea. Free bikes great extra bonus Spa house a very relaxing beautiful treat

AccorHotels certified review
Alistair Couples - 02/09/2017
« A charming property but an inconsistent experience »

The Reef House feels very different to the large, sprawling, modern resorts elsewhere in Palm Cove. We fell in love with its rambling bougainvillea, labyrinthine corridors and leafy pool courtyard on a previous visit several years ago. Hoping to recapture that magic, we once again booked a Verandah spa room, but our room this time looked out the side of the property, and felt a bit exposed, dated and lacking character compared to the secluded room we got last time with its banana-fringed views of the pool. We had dinner in the restaurant, and that was just as seductive an experience as before, sitting out under the huge eucalyptus trees in the balmy evening. Service was great as well. But come morning, the continental breakfast was limited and unimaginative, with barista coffee costing extra and slightly disinterested service. The pool was lovely and nicely quiet. Check out was solicitous, with free chilled bottles of water given for the car ride to the airport. Overall, it just seemed a bit patchy for $400/night. It's a characterful property in a great location on Palm Cove, and I would stay there again, but choose your room carefully.

AccorHotels certified review
Sara Couples - 31/08/2017
« Great Service!! »

Wonderful staff and great service! Amazing food too.

AccorHotels certified review
Jan J. Couples - 31/08/2017
« Tim & Jan J. »

We really liked our room - the deep verandah, seperate dressing room with vanity and the newly decorated rooms are lovely. The general maintenance of the hotel lets it down. The pathways with broken stone work and rotten ridge boards on one of the buildings plus the stonework around the heated pool ( we didn't use the other pool) was dirty which meant that the cream lounge squabs were always dirty. I suggest that management try using the complimentary bikes. In our opinion they were dangerous - we couldn't adjust the seats, they were rusty plus I couldn't get the stand to retract. The staff were generally helpful.

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