Hotel - The Reef House Palm Cove - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

The Reef House Palm Cove - MGallery by Sofitel

4.5/5 920 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 11h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Pool
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-22:00
    • Opening hours : Week-end 07:00-22:00
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Hotel location

Our rooms

Featuring a beautiful beachside location and exceptional accommodation facilities, The Reef House Palm Cove MGallery is the perfect option for visitors looking for hotels in Palm Cove. Guests staying at this spectacular Palm Cove hotel can choose from arange of accommodation styles, with spacious guest rooms, one and two bedroom apartments and spa options available. Featuring elegant décor, stylish design and impeccable attention to detail, each room and apartment provides a peaceful, relaxing retreat.

  • 67 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Full kitchen
    • Iron in room
    • Microwave in room
    • Coffee/tea making facilities
    • Bathtub
    • Shower
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 AccorHotels Rating 1,569 reviews

Our guest reviews for The Reef House Palm Cove - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 920 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Irene O. Families - 07/09/2018 AccorHotels certified review
« Love the Brigider »

Beautiful weather, accommadating staff, relaxing and refined environs.

Matt F. Couples - 07/09/2018 AccorHotels certified review

Amazing. Our room was available earlier than check in time. We dealt with Peter at reception who was incredibly kind and friendly. He walked us to our room and gave us some background on the hotel, recommended restaurants close by and really enhanced the entire experience. We hope to return soon !

Anthony &. K. N. Couples - 07/09/2018 AccorHotels certified review
« We are return guests to Reef House and will return for another stay in the next 12 months. »

Our suite was very comfortable as was the overall ambience of Reef House. Housekeeping was meticulous in the care of our suite. We found some of the wait staff (French Waiters) very attentive and remembered who we were on subsequent visits to the restaurant over our 5 day stay. Wait staff overall were generally competent although with some like the restaurant manager (Tall lanky man) were very short on the meet and greet. The restaurant (excellent fare) was often understaffed and staff appeared stressed.

John Couples - 07/09/2018 AccorHotels certified review
« Great »

Nice small boutique hotel, great staff.

Anonymous Couples - 05/09/2018 AccorHotels certified review
« congenial and relaxing. »

We enjoyed the tropical setting with an historical background. An ideal setting to relax with pleasant dining facilities Happy hour was an opportunity to mingle in a congenial atmosphere

Roy A. B. Couples - 02/09/2018 AccorHotels certified review
« Niece staff and HotelG »

Good food a relaxing stay

Celes Couples - 01/09/2018 AccorHotels certified review
« a very special and relaxing stay »

The stay was great! All the staff were helpful, friendly, accommodating and welcoming. The venue was gorgeous and we left feeling super relaxed and happy.

Anonymous Couples - 31/08/2018 AccorHotels certified review
« Bliss »

Completely relaxing

Vicki Couples - 29/08/2018 AccorHotels certified review
« Sensational »

Relaxing, great convenient location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vicki, Thank you very much for staying with us at the Reef House in Palm Cove. It is great to read that you have an enjoyable time with us ! We wish you a great weekend and thank you so much once again for staying with us. Tropical Regards, Wayne Harris General Manager The Reef House and Spa Palm Cove

Katherine W. Couples - 29/08/2018 AccorHotels certified review
« The Reef House Palm Cove »

The hotel is really nice. You can see the beach and ocean from the main walk-way through the hotel. Plus part of the hotel restaurant has outside covered seating to let you enjoy the view. There are a lot of amenities, which we did not participate in-massages, facials, etc. We were too busy sight seeing to do this. I think this is more for the older generation or someone that is into holistic practices. The place is close to shops and other restaurants. It was visiting a beach paradise with all the tropical plants. The ocean and beach were across the street. It is very spa like.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Larry & Katherine, Geraldine and I just wanted to say thank you very much for staying with us and taking the time to share your feedback with us. We are so pleased to know that you had an enjoyable holiday. Sincerely, Wayne Harris General Manager The Reef House and Spa Palm Cove

Susan R. Friends - 29/08/2018 AccorHotels certified review
« fantastic »

wonderful food great facilities and helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan Just wanted to say a big thank you for staying with us here are the Reef House in Palm Cove. Your stay was only short however it is certainly great to read you enjoyed your time with us. Thank you once again Susan, please enjoy your weekend Sincerely, Wayne Harris General Manager The Reef House and Spa Palm Cove

Gail M. Couples - 28/08/2018 AccorHotels certified review
« Extremely pleasant stay »

First time staying at The Reef House although have visited Palm Cove on a few occasions. This would be our choice of accomodation in the future. Staff were more than helpful, loved the interaction with other guests for drinks each afternoon and overall had a lovely stay. Our original room was not quite what we expected but only had to mention this and we were transferred to a wonderful room which made our stay at Reef House absolutely perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gail & Anthony, Thank you very much for staying with us at the Reef House in Palm Cove. It is great to read that you have an enjoyable holiday with as and the room move made all the difference. We are sorry the first room was not to your liking and grateful you allowed us the opportunity to help move you to a better room. Thank you again Gail and Anthony, please enjoy your weekend Sincerely, Wayne Harris General Manager The Reef House and Spa Palm Cove

Anonymous Couples - 23/08/2018 AccorHotels certified review
« Relaxing and indulgent »

We had a most enjoyable and restful stay. The staff were all efficient and sociable, adding to our positive experience. The concierge assisted with planning and organising of excursions. All in all we felt thoroughly spoilt.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roger and Frances, Thank you very much for staying with us at the Reef House in Palm Cove. Geraldine and I are so pleased to know that you had an enjoyable holiday with us and that you also enjoyed Don our flute player. Don plays with us each Friday night and tonight I will let him know you spoke with Geraldine about his performance. Thank you again Roger and Frances, please have an enjoyable weekend. Wayne Harris General Manager The Reef House and Spa Palm Cove

Annette D. S. Friends - 23/08/2018 AccorHotels certified review

The hotel is lovely and the staff are friendly. I thought the rooms were very tired and I was disappointed with breakfast considering the cost of the nightly rate which is very high.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Annette, Thank you very much for staying with us at the Reef House in Palm Cove, We really appreciate your decision to stay with us and we would like to thank you very much for your feedback. If you have a little more time can I please ask for what additional items we should add to our continental buffet to improve the offerings ? Thank you again Annette, I am looking forward to hearing from you soon. Sincerely, Wayne Harris General Manager The Reef House and Spa Palm Cove

Louise N. Friends - 22/08/2018 AccorHotels certified review
« Fabulous »

Great place .. This is our second time and we love it :) Each time we have had a little something added to make our stay better. First time it was a room upgrade due to a bit of an error with booking and the second time they threw in a breakfast for us. Both times the rooms have bee great and the wine was lovely. We would love to know when the specials for the locals are happening as we would come more often if it was a little more affordable. We have not been able to fault it so thanks you so much for our lovely stays Regards Louise

Our hotel has responded to the review
Our hotel has responded to the review

Dear Louise, Thank you so much for staying with us again at the Reef House. We really appreciate you giving us a second chance after your first visit. We trust that you enjoyed the wedding you were attending at the Peppers Resort and took the opportunity to enjoy the time with friends and family. Thank you again Louise, we appreciate your decision to return to the Reef House Sincerely, Wayne Harris General Manager The Reef House and Spa Palm Cove

Melissa C. Couples - 16/08/2018 AccorHotels certified review
« Lovely »

Booked on Expedia. Lovely studio room- could access from the street rather than go through the hotel which was great. WiFi was patchy within the room. Studio not equipped with basic utensils- had to go into restaurant every day to ask for cutlery/crockery for us to have breakfast. This was somewhat annoying.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Melissa, Thank you very much for staying with us at the Reef House in Palm Cove. We are grateful for your decision to stay with us and appreciate your feedback. We are also sorry that you had to keep coming down to the restaurant to get the utensils you required, this would have been frustrating and I do apologise again. Please take care Melissa, thank you again and please have a great weekend. Sincerely, Wayne Harris General Manager The Reef House and Spa Palm Cove

Pet M. Couples - 14/08/2018 AccorHotels certified review

Very enjoyable and good customer service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter & Trish, Thank you very much for staying with us at the Reef House in Palm Cove We are very pleased to know that you both had and enjoyable holiday with us and hope that you have the opportunity to return one day in the future. Please have a great weekend and thank you once again, Sincerely, Wayne Harris General Manager The Reef House and Spa Palm Cove

J W. Families - 13/08/2018 AccorHotels certified review

A lovely , special place.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, Thank you very much for staying with us at the Reef House in Palm Cove. We really apprecaite your decision to stay with us on your recent holiday to Tropical North Queensland. Our Colonial style Beach house is something special and we are greatful to know you enjoyed stay with us. Please take care and thank you very much once again, Sincerely, Wayne Harris General Manager The Reef House and Spa Palm Cove

Ian D. Couples - 12/08/2018 AccorHotels certified review
« Mr Ian D. »

The Reef House was very good. The staff and the food was excellent, the accommodation was very good and the location was excellent. Really enjoyed the extra touches - sorbet & punch/canapes.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian, Thank you very much for staying with us at the Reef House in stunning Palm Cove. We are very pleased to know that you had an enjoyable holding with us and we hope that you have the oppurtunity to return some day in the future. Our little touches were introdueced many years ago by Brigadier Thomson and they have formed a part of the Reef House traditions. Thank you very much once again and we wish you all the best, Sincerely, Wayne Harris General Manager The Reef House and Spa Palm Cove

Anna Couples - 11/08/2018 AccorHotels certified review
« Wonderful & relaxing »

Lovely boutique hotel, very clean, quiet with excellent food, accommodation & service. Very friendly staff and loved the two pools & spa. Looking forward to staying at the Reef House again, on our next trip up.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anna & Peter, Thank you very much for staying with us at the Reef House in Palm Cove. We are so pleased to hear that you had an enjoyable stay with us while visiting tropical North Queensland and certainly do hope to see you again next year. Please take care and thank you once again, Sincerely, Wayne Harris General Manager The Reef House and Spa Palm Cove

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