The Reef House Palm Cove - MGallery 5 stars

TripAdvisor rating 4.5/5 1,026 reviews
The Reef House Palm Cove - MGallery
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Hotel extras

  • MyGlass beverage packages available for members of Le Club AccorHotels

  • Treat the kids to all-inclusive meals and activities with MyKids by Le Club AccorHotels

  • All breakfast inclusive package are continental buffet only unless stated otherwise

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
Leisure and activities
  • Swimming pool
  • Well-being
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service

Hotel location

The Reef House Palm Cove - MGallery

99 Williams Esplanade
4879
palm cove
australia

Tel: +61740802600

Fax: (+61)740553305

Contact email

Check-in from 15h00

Check out up to 11h00

  • By plane

    CAIRNS At 26.4km / 16.4 miles

GPS :-16.745127, 145.67054

Our accommodations

Featuring a beautiful beachside location and exceptional accommodation facilities, The Reef House Palm Cove MGallery is the perfect option for visitors looking for hotels in Palm Cove. Guests staying at this spectacular Palm Cove hotel can choose from a range of accommodation styles, with spacious guest rooms, one and two bedroom apartments and spa options available. Featuring elegant décor, stylish design and impeccable attention to detail, each room and apartment provides a peaceful, relaxing retreat.

Brigadier King Studio 1 King bed

  • Max. number of persons: ‌2
  • Area: From 34
  • Views: Garden side, Patio *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Verandah King Room 1 King bed

  • Max. number of persons: ‌2
  • Area: From 53
  • Views: Garden side, Pool side, Patio, Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Ocean View King Room 1 King bed

  • Max. number of persons: ‌3
  • Area: From 34
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Brigadier SPA Studio 1 King Bed

  • Max. number of persons: ‌2
  • Area: From 44
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Verandah King Spa Suite 1 King bed

  • Max. number of persons: ‌3
  • Area: From 66
  • Views: Patio, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Ocean View King Suite 1 King bed

  • Max. number of persons: ‌2
  • Area: From 50
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Reef Suite 2 Bedroom Ocean View Spa Apartment 2 King beds

  • Max. number of persons: ‌4
  • Area: From 105
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Studio Apartment 1 King or 2 Double Beds

  • Max. number of persons: ‌4
  • Area: From 53
  • Views: Patio, Park view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

1 Bedroom Spa Apartment 1 King Bed

  • Max. number of persons: ‌2
  • Area: From 50
  • Views: Courtyard side, Patio *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

1 Bedroom Premier Spa Apartment 1 King bed

  • Max. number of persons: ‌3
  • Area: From 66
  • Views: Patio *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

2 Bedroom Spa Apartment 2 King beds

  • Max. number of persons: ‌4
  • Area: From 105
  • Views: Patio, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Villa Casablanca 4 Bedroom Villa Spa Apartment 2 King beds

  • Max. number of persons: ‌8
  • Area: From 135
  • Views: Pool side *
  • Most of the accommodation: Private Pool *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Our restaurants and bars

REEF HOUSE RESTAURANT

Type of cuisine: Gourmet

An iconic and integral part of Reef House Resort & Spa is the Reef House Restaurant. Set under 300 year old Melaleuca gum trees swaying in the breeze, enjoy views looking out from the teak deck across the Coral Sea and beyond.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BRIGADIERS BAR

Photo non contractuelle / Strictly non binding

Join us in the elegant Brigadier's Bar & Lounge for a complimentary Brigadier's Punch & canapes served each night at sunset. Experience the charm of the yesteryears and enjoy an intimate retreat into tranquillity and utter bliss

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
The Reef House Palm Cove - MGallery

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.6/5

1,858 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

1,026 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

great

Customer review rating 4.6/5

Rodney Couples - 15/07/2019 AccorHotels certified review

i liked the place

Had a great time - very relaxing.

Customer review rating 4.6/5

Anonymous Couples - 15/07/2019 AccorHotels certified review

Overall a great hotel. There were some parts of the room that needed a little TLC. For instance, the cupboard door where the fridge was, was broken and some areas in the outside bar area and in the bathroom could have done with some maintenance. However, the layout of the room was fabulous, including the layout of the terrace area - very well designed. It was also great to have the area with the separate basin and storage. I liked the drinks and canapes at 5pm - great way to meet people. The lounge areas were great. Although it was fully booked (or close to it) it didn't feel crowded.

Wonderful place to stay

Customer review rating 4.6/5

Susan T. Couples - 15/07/2019 AccorHotels certified review

Beau tyiful hotel with nice relaxed feel.

Mrs

Customer review rating 4.6/5

Melissa Couples - 14/07/2019 AccorHotels certified review

Excellent, very relaxing and a hotel with great character

Customer review rating 4.6/5

Maxine Couples - 12/07/2019 AccorHotels certified review

Was just a short stay but the services and room were great.

Dear Maxine, We very much appreciate your comments regarding your stay at the The Reef House Palm Cove - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Harris General Manager The Reef House and Spa Palm Cove
Customer review rating 4.6/5

Emily H. Couples - 12/07/2019 AccorHotels certified review

Generally great, our room smelt terribly of mould, we couldn't shut the doors it was so powerful. Apart from that everything was really good.

Iconic hotel in beautiful Palm Cove

TripAdvisor rating 4.5/5

Trail41427383494 Couples - 10/07/2019 TripAdvisor review

The Reef House Palm Cove is ideally located - location, location, location - in relaxing Palm Cove. It may be the most expensive accommodation in the area and a lot older than the new offerings but the iconic nature of the hotel is enough to get it over the line. It doesn't cater for young kids, thank goodness, and the canapes and punch vibe at 5.00pm is a welcomed accompaniment. The restaurant is probably the most expensive in town and continental breakfast is limited but the sunsets, cooling breeze, wonderful service and ambiance make it worth the spend.

Dear Trail41427383494, Thank you very much for staying with us at the Reef House in stunning Palm Cove. It is certainly a lovely place to visit any time of the year. We appreciate your feedback and thank you for talking the time to tell us about your stay. At the Reef House we really want to make sure our house guests feel at home during their stay. You are correct in saying we are not the newest hotel in Palm Cove and we do have imperfections however nobody can provided genuine caring hospitality like we can. We have honest intentions to make sure our guests enjoy their stay and if there is a problem we want to know about it so we can help. Thank you again Trail41427383494, we appreciate your decision to stay with us. All the best, Wayne Harris General Manager As a part of your stay at the Reef House we include the following Full time sommelier has begun working in our Restaurant , new wine list out soon. Complimentary Aqua Aerobic classes in our heated mineral pool, House Guests only. Complimentary Cocktail making classes up to 3 times per week , House Guests only. Adults only tranquillity pool , House Guests only. BMW X5 Courtesy car Private dining on guest balconies should you request Gin infused welcome drinks and cold towels upon arrival Complimentary sorbet served pool side each day at 3pm Heated mineral pool (open 24 hours a day) Heated Jacuzzi (open 24 hours a day) Complimentary Brigadier Punch and Canapes, Hosted by myself each night between 5pm and 6pm Brigadiers Honesty Bar located in the Brigadiers Guest Lounge Luxury Concierge Services Complimentary Guest Wi-Fi Guest Library DVD Collection Complimentary bicycles to explore Palm Cove Complimentary fishing Rods to use at Palm Cove Jetty Complimentary bottled water in room upon arrival and departure

Everything was excellent

Customer review rating 4.6/5

Gordon L. Solo - 09/07/2019 AccorHotels certified review

What more can I say than what I said above. The rooms were great, the staff were friendly and helpful, the location was stunning and the service seamless. It could not have been better and in fact I will be returning next year.

Dear Gordon, We very much appreciate your comments regarding your stay at the The Reef House Palm Cove - MGallery by Sofitel. It is a real pleasure to receive feedback like yours. Knowing that you found everything to be excellent in our hotel is an encouragement to all of our staff, as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Harris General Manager The Reef House and Spa Palm Cove

A great place to relax with friends

Customer review rating 4.6/5

Debbie N. Friends - 07/07/2019 AccorHotels certified review

With 8 of us travelling together, it was great to have a warm and welcoming home base like the Reef House. It felt like home - with added luxury. We loved the ambience and the ability to gather in the public rooms as a group, sitting in comfort and enjoying the lovely drinks and coffees!

Dear Debbie, Your feedback made my day! I'm happy knowing that you and your friends had a good time at The Reef House and enjoyed to the most. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Harris General Manager The Reef House and Spa Palm Cove

Relaxation,special ambience, responsive staff

Customer review rating 4.6/5

Tony T. Couples - 07/07/2019 AccorHotels certified review

Love the design, ambience, general feel of the property . Staff were friendly and responsive. Breakfast was great and meals of a high standard.

Dear Tony, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Harris General Manager The Reef House and Spa Palm Cove

Excellent

Customer review rating 4.6/5

Anonymous Couples - 05/07/2019 AccorHotels certified review

It is always good and a pleasure to stay. Nothing is a trouble for the staff.

Dear Peter & Wendy, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Harris General Manager The Reef House and Spa Palm Cove

Great location and staff happy to help

Customer review rating 4.6/5

Marie Couples - 30/06/2019 AccorHotels certified review

We booked the 5 night colonial package and received everything as advertised, however you have to have vouchers to access the dinners and massage and they didn't give us the right amount of vouchers on arrival so we had to chase up one of them.

Dear Marie, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Harris General Manager The Reef House and Spa Palm Cove

Indulgent and relaxing; just what we wanted.

Customer review rating 4.6/5

Gerald Couples - 30/06/2019 AccorHotels certified review

An Excellent holiday, we needed time to relax after medical treatments. Without exception the staff were great, food and drink service excellent and the 'sundowner' drinks to meet fellow guests at the Brigadier Bar was very innovative. Limo transfers went very smoothly. Absolutely nothing to complain about

Dear Gerald & Brenda, We very much appreciate your comments regarding your stay at the The Reef House Palm Cove - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I'm very pleased knowing that your had a relaxing stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Harris General Manager The Reef House and Spa Palm Cove

Relaxed and easy going with thoughtful attention to detail

Customer review rating 4.6/5

Robyn L. Couples - 30/06/2019 AccorHotels certified review

From the moment we arrived Collin made ya feel welcome nothing was too much trouble. The room was exactly as pictured and described online so we were happy. Loved the 5pm cocktail times as we met other guests. The amenities onsite were perfect - the pools were clean and there was enough space for all to enjoy privacy.

Dear Robyn,, We very much appreciate your comments regarding your stay at the The Reef House Palm Cove - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team specially with Colin. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Harris General Manager The Reef House and Spa Palm Cove

Fabulous

Customer review rating 4.6/5

Gregory R. Couples - 30/06/2019 AccorHotels certified review

We love staying at the Reff House every year in winter-staff and rooms are great

Dear Gregory, As much as you love staying with us, we really enjoy having you every winter here at The Reef House. Thank you for sharing your feedback and experience with us, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Harris General Manager The Reef House and Spa Palm Cove

Changed rooms to improve experience

Customer review rating 4.6/5

Michael S. Families - 30/06/2019 AccorHotels certified review

I'd booked and payed for 2 rooms, but when we arrived , the staff thought we may be better in an apartment , as we had our adult daughter with us. Unfortunately, this apartment only had one bathroom, so we decided to stay with th 2 rooms. I was actually very Dissapointed with the 2 rooms. The view from our room was the side windows of the spa. Our daughter had a view of the pool so not as bad. But, both rooms BADLY NEEDED RENOVATING. But next day, we were asked to check another apartment, which was at the front, so sea views , had 2 bathrooms, and had been renovated in the last few years. We loved this room, and took it. Considering the 2 rooms cost me $3000 , one for 7 nights, and one room for 4 nights, with NO inclusions, we were extremely happy with this room, so moved the same day.

Dear Michael, I'm happy knowing that our staff was able to accommodate your family in our Reef Suite and that you actually liked it. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Harris General Manager The Reef House and Spa Palm Cove

Reef House - Palm Cove

Customer review rating 4.6/5

Angelo V. Couples - 29/06/2019 AccorHotels certified review

Everything was just nice and beautiful

Dear Angelo & Evenlina,, We very much appreciate your comments regarding your stay at the The Reef House Palm Cove - MGallery by Sofitel. You just made are hearts smile with your feedback! Weare happy knowing that you had a pleasant stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Harris General Manager The Reef House and Spa Palm Cove

Beautiful holiday

Customer review rating 4.6/5

Dinny Friends - 28/06/2019 AccorHotels certified review

Staff were very friendly smiley which is what makes us happy to be on holidays ! It,s important to have have smiley staff as it helps so much ! We loved the restaurant,the food was delicious. The atmosphere around the resort was very calming . We lived the location ! Being each front !

Dear Denise, Your feedback makes us happy!! Thank you for that! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Harris General Manager The Reef House and Spa Palm Cove

Absolutely perfect!

Customer review rating 4.6/5

Michelle Couples - 27/06/2019 AccorHotels certified review

The Reef House is a wonderful hotel, situated in Paradise. Our room was large with a wonderful, large balcony and sea views.

Dear Michelle, It makes my heart smile reading your feedback and knowing that you enjoyed your stay at The Reef House. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Harris General Manager The Reef House and Spa Palm Cove

A very pleasant place to stay.

Customer review rating 4.6/5

Anonymous Solo - 27/06/2019 AccorHotels certified review

A lovely stay. The pools are great and the whole property is very pleasant. I had a good experience. Unfortunately, now a week later you still haven't released my credit card holding amount - this is unacceptably long.

Dear Adrian, We very much appreciate your comments regarding your stay at the The Reef House Palm Cove - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will have a look at the holding on your account as it usually takes from 3 to 5 working days to be released. I will also share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Harris General Manager The Reef House and Spa Palm Cove
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