Hotel - The Reef House Palm Cove - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

The Reef House Palm Cove - MGallery by Sofitel

4.5/5 966 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 11h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Pool
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-22:00
    • Opening hours : Week-end 07:00-22:00
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Hotel location

Our rooms

Featuring a beautiful beachside location and exceptional accommodation facilities, The Reef House Palm Cove MGallery is the perfect option for visitors looking for hotels in Palm Cove. Guests staying at this spectacular Palm Cove hotel can choose from arange of accommodation styles, with spacious guest rooms, one and two bedroom apartments and spa options available. Featuring elegant décor, stylish design and impeccable attention to detail, each room and apartment provides a peaceful, relaxing retreat.

  • 67 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Full kitchen
    • Iron in room
    • Microwave in room
    • Coffee/tea making facilities
    • Bathtub
    • Shower
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 AccorHotels Rating 1,680 reviews

Our guest reviews for The Reef House Palm Cove - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 966 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Mark M. Couples - 12/01/2019 AccorHotels certified review
« Relaxing »

Very relaxed and enjoyable. Friendly staff...

Chris Couples - 09/01/2019 AccorHotels certified review
« 7 Days in Palm Cove »

We had a lovely time, the staff were very friendly and helpful and our room with a sea view was brilliant, sitting on the balcony listening to the sea was heaven! We had such a relaxing time in a lovely hotel.

Anonymous Couples - 05/01/2019 AccorHotels certified review
« Relaxing »

We had a lovely stay at this hotel. Only a couple of small issue. They have a pillow menu but you must request before 2pm. I missed the cut off the first day and then the 2nd day housekeeping didn't answer the phone. I asked at reception and they said they would personally deliver one to my room that night. This did not happen so I had to request the next day which I did get onto housekeeping and she delivered that afternoon. Another issue was no umbrella's in the rooms. We were staying in the "rainy" season and I couldn't believe there wasn't an umbrella in our room. The hotel booklet states there is but when asking at reception there isn't anymore. However, you can get one from reception but they have only about 10 so they were never available. I had to go and purchase one from the store. Other than that we had a great stay. The Bar with the honour system is a fantastic idea

Rob L. Couples - 05/01/2019 AccorHotels certified review
« Felt like Family »

Love the location staff and quality of restaurant cuisine. From the moment we checked in we were welcomed home. Although we were before usual checkin our room was ready to go. The position of the Resort is top class. Walking distance to pier swimming beach local shops and restaurants. Breakfast was first class especially l a carte menu. Drinks and canapés at the Brigadier Bar at 5pm daily was a chance to get to know other guests. We felt like we had our private pool as we walked down our steps and the pool was on our left. Enjoyed reading and relaxing on our bench swing situated out the front of our room. Watching the world go by. We will be back again. Great spot.

Paul C. Couples - 27/12/2018 AccorHotels certified review
« We had a great time and will return again. »

All the staff were friendly and helpful, a special thanks to Mateus who was outstanding in the restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul & Ann Geraldine and I just wanted to say thank you very much for staying with us at the Reef House. We are so pleased and grateful that you were able to stay with us on this occasion. Please have a great new year and we hope to see you again next year or for your 40th wedding anniversary. All the best, Wayne Harris General Manager The Reef House and Spa Palm Cove

Anonymous Couples - 27/12/2018 AccorHotels certified review
« Barry E. »

A very nice stay at the Reef House. We found it was true to it's ideas and the staff were excellent. The only (slight) criticism was the buffet breakfast lacked variety.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Barry & Kathy, Thank you very much for staying with us at the Reef House in Palm Cove, We really appreciate your decision to stay with us in your recent visit to Tropical North Queensland and it is nice to hear that you had an enjoyable time. I have also noticed your feedback regarding breakfast, is there anything else you would suggest to help improve the variety ? Thank you again Barry and Kathy, have an enjoyable New Year ! Sincerely, Wayne Harris General Manager The Reef House and Spa Palm Cove

Deborah B. Families - 24/12/2018 AccorHotels certified review

Stayed here 24 years ago & always wanted to come back. Finally did with my son for his 20th birthday. He loved it too. He was made to feel very special by the staff. Special thanks to Geraldine for organising him a gift from the Reef House on his birthday.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Deborah, Thank you very much for staying with us at the Reef House in stunning Palm Cove. We are delighted to know that you returned with your son after staying he so many years ago. It really does mean a lot know that you both had an enjoyable holiday. Please take care of your selves and have a great trip overseas next year ! Thank you again and all the best, Sincerely, Wayne Harris General Manager The Reef House and Spa Palm Cove

Carolyn S. Couples - 21/12/2018 AccorHotels certified review
« Fabulous »

Very relaxing, fabulous staff and it's the little touches that sets you apart from other hotel chains. As simple as the oil burner in the room, the welcome bottle of bubbles, flavoured water and sunscreen at the Brigadier bar, punch and canapés was also a nice touch that allows guests to mingle,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carolyn, Thank you very much for staying with us at the Reef House in stunning Palm Cove. It is great to read that you had an enjoyable holiday with us on your recent visit to tropical North Queensland. We loved the fact your we able to settle into you holiday so we and were able to enjoy our guest benefits so much. Thank you again Carolyn, we really appreciate your decision to stay with us. Sincerely, Wayne Harris General Manager The Reef House and Spa Palm Cove

M. W. Couples - 20/12/2018 AccorHotels certified review
« Relaxing »

Nice short stay but relaxing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Melanie, Thank you very much for staying with us at the Reef House in Palm Cove, We are so delighted to know that you decided to stay with us to celebrate your 10th wedding anniversary and had a relaxing experience. Thank you very much again Melanie, and we hope you have an enjoyable festive season, Sincerely, Wayne Harris General Manager The Reef House and Spa Palm Cove

Judy P. Couples - 18/12/2018 AccorHotels certified review
« Great and very helpful staff »

Apart from the rain it was lovely as it has been for the past 5 years

Our hotel has responded to the review
Our hotel has responded to the review

Dear Judith & Keith, Thank you so much for staying with us again this year, it was nice to see you again ! We will do our best to improve on the weather for you next time, with a little bit of notice I am sure an early request for great weather can be granted for you. We also hope that you had an enjoyable Christmas and New Year with friends and family. All the best Judith and Keith, we wish you all the best, Sincerely, Wayne Harris General Manager The Reef House and Spa Palm Cove

Julie W. Couples - 18/12/2018 AccorHotels certified review
« Very relaxing »

Staff were very helpful pleasant and informative

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julianne, Thank you very much for staying with us at the Reef House in stunning Palm Cove. We really appreciate your decision to stay with us on your recent visit to Tropical North Queensland. Wishing you a Happy New Year we hope to see you back one day in the future. Tropical Regards , Wayne Harris General Manager The Reef House and Spa Palm Cove

Linda A. L. Couples - 16/12/2018 AccorHotels certified review
« Palm Cove Leisure »

Had a great time . fast check in . Given a good explanation in regard to the layout and amenities . Made to feel welcome . Very friendly staff , . Meals were excellent , good value . Room was a good size and comfortable .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Linda and L., Thank you very much for staying with on your recent visit to Tropical North Queensland. It was nice to get to know you both and it is great to know that you had a nice stay. Please let L. know that next time she returns we will have a special bowl and seat set aside for her a dinner as well. Please take care and I trust you have a great Christmas and New Year with friends and family. Tropical Regards, Wayne Harris General Manager The Reef House and Spa Palm Cove

Peter C. Couples - 15/12/2018 AccorHotels certified review
« Very relaxing »

Staff were very friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter & Susan, We very much appreciate your comments regarding your stay at the The Reef House Palm Cove - MGallery by Sofitel. It was a pleasure to have you stay with us! It makes me happy knowing that your holidays were very relaxing and our staff was very friendly and helpful. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manuela Santana Assist. Front Office Manager The Reef House MGallery by Sofitel

Anonymous Couples - 14/12/2018 AccorHotels certified review
« Exquisite »

Friendly helpful staff. Spacious room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Catherine, We very much appreciate your comments regarding your stay at the The Reef House Palm Cove - MGallery by Sofitel. It is a pleasure to know that your stay with us was a exquisite one and you found our staff to be friendly and helpful. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manuela Santana Assist. Front Office Manager The Reef House MGallery by Sofitel

Denis W. Couples - 09/12/2018 AccorHotels certified review
« Absolutely Excellent »

The Hotel was charming our room beautiful and the staff so friendly and efficient. We cannot wait to go back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Denis, We very much appreciate your comments regarding your stay at the The Reef House Palm Cove - MGallery by Sofitel. I want to thank you for your kind comments and it makes my heart smile, knowing that you found our hotel charming and our staff to be friendly and efficient. We cannot wait to have you back!! :) I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely, Manuela Santana Assist. Front Office Manager The Reef House MGallery by Sofitel

Una D. Couples - 06/12/2018 AccorHotels certified review
« Relaxing and comfortable in perfect location »

Room was a little 'tired' and being in the corner facing a wall for a view was not our obvious expection considering we are repeat guests. Continental breakfast needs refreshing and updating. Relaxing and comfortable and the Wellness Spa was the highlight.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Una, Thank you very much for staying with us at the Reef House in stunning Palm Cove. We certainly appreciate your decision to stay with us again and I am sorry to hear that you were not pleased about your room allocation. You are correct we should have payed more attention to this particularly as you have stayed with us before. I hope this does not stop you from return again because we would love the opportunity to see you again one day in the future. Please have a great weekend Una and thank you once again Tropical Regards, Wayne Harris General Manager The Reef House and Spa Palm Cove

Anonymous Couples - 05/12/2018 AccorHotels certified review
« Really very very Good »

We both really enjoyed the Reef House. We have wanted to stay there since the 1980's and it was even better than we expected. The room ( 302) was great, the staff friendly, breakfast was very very good and dinner in the beautiful restaurant was superb, canapes and punch with Norm wonderful, pool great, gardens to really enjoy and overall just a great ambience. Great location to beach. The finishing touch was that on check in l mentioned to Geraldine that we had our first ever avocado in the restaurant there back in the 80's and the next day we received a most beautiful fruit platter with, guess what, a large avocado! It was a most lovely touch on a wonderful holiday and one that we really appreciated and not one thing was left on that fruit platter l can assure you. It was a lovely touch by Geraldine, with everything else she does she remembered my words to her on check in. Also, the cooling drink and towel was much appreciated on check in as we were hot and bothered.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Phillip & Jo, Thank you very much for staying with us at the Reef House in stunning Palm Cove. Geraldine and I just wanted to let you know that we were delighted to know that you had an enjoyable time with us on your recent visit to Tropical North Queensland. Of course you are more than welcome to come back to your holiday home at any time. Please take care and thank you again, Tropical Regards Geraldine and Wayne Wayne Harris General Manager The Reef House and Spa Palm Cove

Raymond M. E. Couples - 05/12/2018 AccorHotels certified review
« Always a great day or 2. We got an extra night at the same price I paid 8 weeks ago. »

Still the benchmark in the Far Nth.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raymond, Thank you so much for staying with us again and I am sorry I missed you during your stay. Please let me know when you are staying with us again, I would love to opportunity to have a drink with you. If we don't see you again before Christmas please have a terrific time with your friends and family and all the best for the New Year. Tropical Regards, Wayne Harris General Manager The Reef House and Spa Palm Cove

Anonymous Families - 05/12/2018 AccorHotels certified review
« The staff were very helpful...location fantastic...room and view excellent! »

Thoroughly enjoyed our stay will certainly be back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carlene, Thank you very much for staying with us at the Reef House in stunning Palm Cove. We would certainly love the opportunity to welcome you back one day in the future, it is so pleasing to know that you had an enjoyable holiday with us. Please take care Carlene and have a great weekend, Sincerely, Wayne Harris General Manager The Reef House and Spa Palm Cove

Sue B. Couples - 05/12/2018 AccorHotels certified review

The the staff , when you could find someone, were charming. However, we got the impression that the hotel was understaffed. Front desk was often empty, no turndown service, pool area often left unattended with dishes etc not cleared.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicholas & Susan, Thank you very much for staying with us at the Reef House in stunning Palm Cove. Geraldine and I wanted to say thank you for your feedback and we are sorry we let you down in a couple of areas. We believe feedback is a gift and we are very grateful. Thank you again and please have a great weekend Tropical Regards, Wayne Harris General Manager The Reef House and Spa Palm Cove

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