Hotel - The Reef House Palm Cove - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

The Reef House Palm Cove - MGallery by Sofitel

4.5/5 896 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
  • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Pool
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-22:00
    • Opening hours : Week-end 07:00-22:00

Business services

  • 1 meeting room(s)
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Hotel location

Our rooms

Featuring a beautiful beachside location and exceptional accommodation facilities, The Reef House Palm Cove MGallery is the perfect option for visitors looking for hotels in Palm Cove. Guests staying at this spectacular Palm Cove hotel can choose from arange of accommodation styles, with spacious guest rooms, one and two bedroom apartments and spa options available. Featuring elegant décor, stylish design and impeccable attention to detail, each room and apartment provides a peaceful, relaxing retreat.

  • 67 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Opening windows
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Full kitchen
    • Iron in room
    • Microwave in room
    • Coffee/tea making facilities
    • Bathtub
    • Shower
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.5/5 AccorHotels Rating 1,496 reviews

Our guest reviews for The Reef House Palm Cove - MGallery by Sofitel

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 896 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Judie B. Couples - 14/07/2018 AccorHotels certified review
« very pleasant week »

Great room, pleasant staff. Good facilities

Anonymous Couples - 13/07/2018 AccorHotels certified review
« Excellent »

The Management and staff were really good, nothing was a trouble. They went out of their way to help.

Walter Couples - 13/07/2018 AccorHotels certified review
« Great service, everything went very well. Geraldine went out of her way to organise our tours etc. »

Perfect relaxing holiday, could not have been better.

Anonymous Couples - 13/07/2018 AccorHotels certified review
« Relaxing »

It was beautiful! The staff was very professional and warmly greeted us with a refreshing drink and towel. They also gifted us a bottle of sorkling wine and rose petals for our anniversary as a complete surprise! Complimentary breakfast was terrific, the happy hour bartender was fantastic, and Geraldine was so helpful in booking an excursion!

Eleanor Couples - 13/07/2018 AccorHotels certified review
« Great room and facilites, friendly and helpful staff, definitely returning! »

We extended our stay without any problem.... the staff were very accommodating and helpful and our room was very spacious and welcoming. Loved the games area...chess, DVDs etc. Well done. We had a very memorable and relaxed time. First time booking through Accor and it worked well.

Anonymous Friends - 13/07/2018 AccorHotels certified review
« Disappointing for the price »

Pleasant. The staff were friendly. We liked the 5pm drinks to meet other travellers. Cleanliness of room and general age of bathrooms etc let it down. We had a supposed 30% discount on room but it was still over $300 per night .. I expected a lot more.

Jeannie F. Families - 12/07/2018 AccorHotels certified review
« A vey enjoyable family holiday in excellent accomodation. »

We enjoyed the rooms and location of the Reef House immensely. The staff were fabulous and when we were running late in from a kayak trip on the morning we were to check out, they were very understanding. I do think the breakfast should have natural muesli. It wasn't a problem as i bought my own.

Viv Couples - 10/07/2018 AccorHotels certified review
« great location and amazing staff »

it was very relaxing, we felt spoilt

Anonymous Friends - 08/07/2018 AccorHotels certified review
« Fabulous 5 nights in Palm Cove »

We had a great 5 nights at The Reef House. Beautiful old building which has retained it's feeling of authenticity while at the same time having all the mod-cons you'd expect. We relaxed by the two pools, went to the day spa, enjoyed evening drinks in the library area and had fabulous food in the restaurant. The whole stay was relaxing and very enjoyable.

Chris S. Couples - 07/07/2018 AccorHotels certified review
« Relaxing »

We spent a very relaxing 5 nights just doing what we wanted to do when we wanted to, it was great soaking in the spa or doing exercise in the pool. Shame there wasn't a gym for my husband. The staff were very friendly. The whole experience staying at the Reef was lovely.

Chris Couples - 07/07/2018 AccorHotels certified review
« Relaxing stay in well located hotel with customer focussed staff »

We enjoyed our stay. Palm Cove is a nice location although the weather wasn't too kind during our stay. The location is a plus and most of the staff we encountered were conscious of service quality. Obviously new and younger staff need time and experience to 'learn the ropes' but generally service quality was good. We booked late so didn't get a room we were after - our room (201) was good but dark and a bit dated/tired. We really appreciated the nice touches of Reef including access to bikes, the Library, punch at 5pm and the rest.

Anonymous Couples - 07/07/2018 AccorHotels certified review

I contacted the Restaurant 4 weeks prior to our arrival and booked a table and specifically told them it was our wedding anniversary. I wasn’t trying to get anything for free but would have expected to be allocated a decent table? (instead they allocated a table in the middle of the Restaurant) Reef House Restaurant has a reputation for fine dining. (it failed to impress) • All the staff were back packers, friendly but they didn’t offer a good service. Serving drinks without a tray, leaning over you to place the drinks on the table. When the meals arrived they asked who was having what? • My wife ordered oysters Kilpatrick, the oysters where still raw. Scallops with pork belly. The scallops were cooked well, but the pork belly was very fatty and burnt. • Breakfast was a classic continental. Very basic products, like Kellogg’s cereals, water mellow that wasn’t very tasty, pineapple which was green and the bananas on the buffet should have been used for a cake batter. Accommodation - Verandah King Spa Suite • The bedroom area has had a reburb and do look great • Room was spotless clean • The bathrooms are still very old and do not match the standard of the actual room • Balcony kitchenette is also very old. The cupboard which holds the fridge wouldn’t close. Very tacky holder for the teaspoons. • The bed was un-comfortable and the mattress protector didn’t cover the whole bed (looked cheap) so you could see the mattress through the sheets. • The Ironing board cover is something you would get from lifeline. The cover was old and worn. (looked as though bleach had been sprayed on it) • Mould in the bathroom

Anonymous Couples - 07/07/2018 AccorHotels certified review
« Very nice atmosphere, excellent restaurant »

We enjoyed our stay. We were disappointed that the pool was a bit too cold for us, would have been good if it was heated. The staff were all great. We really enjoyed the dinners in the restaurant. We got a bit bored with the breakfasts after 2 weeks, we don't usually stay in hotels that long. Room was ok, obviously starting to show its age, but very comfortable.

Phil H. Couples - 07/07/2018 AccorHotels certified review
« Tired »

Disapointed that the in-room spa did not work for the first 2 days until the burnt out pump motor was replaced. Similarly the heated pool wasn't because the heater was broken

Diann L. Couples - 06/07/2018 AccorHotels certified review
« Great location, pleasant surroundings - nice tropical feel »

Relaxing, staff very helpful, great room

Arnold H. Couples - 06/07/2018 AccorHotels certified review
« just great friendly staff »

wonderful coming back again very clean pools just right

Couples - 06/07/2018 TripAdvisor review
« Tired »

Very disappointed that the in room spa did not work due to a burnt out motor which was replaced on day three. The heater in the heated swimming pool was also broken. The drinks and candles with Norm were good fun and the degustation dinner excellent.

Jennifer W. Couples - 05/07/2018 AccorHotels certified review
« Relaxing »

Nice stay and ended up in a room we were happy in. Paid extra for this and they did a deal. You have some lovely staff and they contribute to the experience. Sun lounges were hard to secure:) I travel a lot for work and all my husband I wanted to do is relax in a lounge and enjoy the sun. We missed out on this a few times. That’s life.

Anonymous Couples - 02/07/2018 AccorHotels certified review
« Great location - premises showing its age and in need of a refurbishment »

For the rate that is being charged the premises in dire need of refreshing to justify that outlay. If the rooms had a view to the sea that they may make a difference.

Nathan S. Couples - 30/06/2018 AccorHotels certified review
« Although it was only for one night, the service & attention to detail was superb »

Upon arrival the day after our wedding we were welcomed with a beautifully presented room which smelt amazing. We felt very relaxed & loved the surroundings and the staffs attentive but non-pushy nature. We will return!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr and Mrs S., Thank you very much for staying with us at the Reef House in stunning Palm Cove. We are so pleased the know that you enjoyed you stay with us. Congratulations on your recent wedding and we wish you both all the very best for the years to come. Please take care and thank you again, Sincerely, Wayne Harris General Manager The Reef House and Spa Palm Cove

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