Hotel - The Reef House Palm Cove - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

The Reef House Palm Cove - MGallery by Sofitel

4.5/5 938 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 11h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Pool
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-22:00
    • Opening hours : Week-end 07:00-22:00
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Hotel location

Our rooms

Featuring a beautiful beachside location and exceptional accommodation facilities, The Reef House Palm Cove MGallery is the perfect option for visitors looking for hotels in Palm Cove. Guests staying at this spectacular Palm Cove hotel can choose from arange of accommodation styles, with spacious guest rooms, one and two bedroom apartments and spa options available. Featuring elegant décor, stylish design and impeccable attention to detail, each room and apartment provides a peaceful, relaxing retreat.

  • 67 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Full kitchen
    • Iron in room
    • Microwave in room
    • Coffee/tea making facilities
    • Bathtub
    • Shower
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 AccorHotels Rating 1,636 reviews

Our guest reviews for The Reef House Palm Cove - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 938 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Couples - 11/11/2018 AccorHotels certified review
« It exceeded my expectations, it was absolutely perfect »

Everything that was promised was delivered and staff were all very friendly and made you feel welcome. It was the perfect place to unwind and relax. The accommodation was very comfortable and provided many opportunities to allo guests to unwind.

Debra G. Couples - 11/11/2018 AccorHotels certified review
« Very relaxing, wonderful location . »

We had a very comfortable short stay at Reef House . The staff , location, and food were very good . We wish we could have stayed longer .

Heather D. Couples - 08/11/2018 AccorHotels certified review
« Relaxing in an idyllic paradise »

From the time we arrived at The Reef House we felt relaxed and comfortable. The reception staff were extremely pleasant and helpful. Our room was perfect for the two of us. We loved relaxing on the balcony overlooking the magnificent pool area. The sound of the cascading waterfall added to the peace and tranquillity. Breakfast on the deck overlooking the beach was a most enjoyable start to each day. We appreciated all the facilities at this hotel including the use of the free bikes and fishing gear, the library and comfortable lounge. The evening drinks and canapes every night was an excellent chance to meet other guests and share experiences. I would highly recommend staying at this hotel in Palm Cove as we felt like valued guests.

A W. Couples - 06/11/2018 AccorHotels certified review
« Up to expectations as we have stayed before »

despite asking for a particular room more than 3 months before the stay it was not possible to get that room. the room provided was however perfectly acceptable.

Anonymous Solo - 06/11/2018 AccorHotels certified review

It was a wonderful short trip and it was the perfect place to stay. Staff were friendly; food was excellent;the gardens magnificent and the view at breakfast never disappointing.

Michael M. Couples - 05/11/2018 AccorHotels certified review
« good but would have loved an ocean view unit »

good thank you

Bec Couples - 04/11/2018 AccorHotels certified review
« A very relaxing and enjoyable stay »

We had a very relaxing and enjoyable stay. We visited the Reef House for a weeks stay before our first baby is due and were extremely impressed. Staff were lovely, so much thought has gone into this resort and would defiantly visit again.

Cheryl N. Couples - 04/11/2018 AccorHotels certified review
« Winter Week Away »

We had a lovely stay at the Reel House again this year. We enjoy the afternoon drinks and meeting other guests. We also enjoy the advantage of the adult pool on hot days. The restaurant staff are very pleasant and helpful. We enjoyed breakfast each morning and a couple of evening meals.

Aleksandra W. Solo - 01/11/2018 AccorHotels certified review

Eexcellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alesandra, Thank you very much for staying with us and taking the time to give us your feedback, I am sorry to learn your bond was not released as quickly as it should have been, your patience has really been appreciated. If you need any further help please let me know, All the best and have a great weekend Sincerely, Wayne Harris General Manager The Reef House and Spa Palm Cove

Deborah G. Families - 01/11/2018 AccorHotels certified review
« Rebooking room 111 for October 2019 and staying longer. »

Amazing, staff could not do enough for us. Thank you Jacki, Colin and everyone else, just cant remember names. Manager of the Spa (Wellbeing centre) is an absolute credit to the hotel. I have a nut allergy and was wanting a treatment. She sourced the products I could use within the range that would be safe for me and made me feel like it was no trouble at all. Thank you, we will be returning in 2019.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Deborah & Paul, Thank you very much for staying with us at the Reef House in stunning Palm Cove, Our team really wanted to thank you very much for staying with us and taking the time to tell us about your stay, and we all hope to see you again next year as well. Please take care Deborah and Paul, have a great weekend. Sincerely, Wayne Harris General Manager The Reef House and Spa Palm Cove

Barry W. Couples - 28/10/2018 AccorHotels certified review
« The accommodation was better than I expected and the service by staff was exceptional amd the meals were excellent. »

The facilities were very good, we enjoyed the balcony overlooking the beach. The staff were very friendly and helpful, we enjoyed the complimentary punch and canapes at 5 o'clock at the Brigadier's Bar and meeting the other guests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Barry & Nadine, Thank you very much for staying with us at the Reef House in Palm Cove. We are so very pleased to know that overall you both had an enjoyable stay. We are also sorry about the problem with the lift and how it impacted your stay, it was an avoidable problem which will be fixed very soon. Thank you again and happy belated birthday Nadine for the 16th of October ! Please have a great weekend and we hope to see you again soon, Sincerely, Wayne Harris General Manager The Reef House and Spa Palm Cove

Colin P. Couples - 27/10/2018 AccorHotels certified review
« Made our stay a wonderful experience »

Made our stay a wonderful experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colin & Joanne, Thank you very much for staying with us at the Reef House in stunning Palm Cove. Geraldine and I are so pleased to know that you both had an enjoyable holiday with us. Thank you again and please have a great weekend Sincerely, Wayne Harris General Manager The Reef House and Spa Palm Cove

Anonymous Couples - 25/10/2018 AccorHotels certified review
« Lovely position. Lovely food. »

Very relaxing. We had a lovely room with veranda although we experienced 2 nights of rain and there is a leak in the guttering outside our bedroom (room 238) which was very annoying due to the constand drip, drip, drip. However when it was not raining it was most enjoyable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kerry Anne, Thank you very much for staying with us at the Reef House in stunning Palm Cove. We just wanted to let you know that we are so pleased that you decided to stay with us on your recent holiday to Tropical North Queensland. We are also sorry to hear that the noise from the drip disturbed your stay. We will take the time to investigate and hopefully fix the problem once and for all. Thank you again Kerry Anne, please have a great weekend. Sincerely, Wayne Harris General Manager The Reef House and Spa Palm Cove

Paula Couples - 25/10/2018 AccorHotels certified review
« Wonderful break away »

Staff were helpful, and the facilities were lovely. Thanks

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paula & Jonathan, Thank you very much for staying with us at the Reef House in Palm Cove, We are very grateful for your decision to stay with us on your recent holiday to Tropical North Queensland. We also trust that you have now fully recovered from you flu Paula and feeling much better. Thank you again for staying with us and please have great weekend Sincerely, Wayne Harris General Manager The Reef House and Spa Palm Cove

Duncan M. Couples - 25/10/2018 AccorHotels certified review
« Marvellous only word to describe experience »

It was one of the most enjoyable stays we have had anywhere in the world

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mary & Duncan, Thank you so much for staying with us at the Reef House in stunning Palm Cove. We are so happy to know you enjoyed your holiday with us ! Please take care and have a great week, Thanks again, Sincerely, Wayne Harris General Manager The Reef House and Spa Palm Cove

Greg D. Couples - 24/10/2018 AccorHotels certified review
« was very good overall we thought the resteraunt meals served on occassion were lacking in quality »

very good service mostly was excellent with the exception of the resteraunt which seemed in experienced.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gregory, Thank you very much for staying with us at the Reef House in Palm Cove. I just wanted to take the time to let you know that we really appreciate your decision to stay with us and your feedback about our restaurant. I am sorry for our service and food for not being at the level you expected. We will take the time to have a look at the staff training involved to make this better. Thank you very much once again Gregory and have a great weekend. Sincerely, Wayne Harris General Manager The Reef House and Spa Palm Cove

Valda S. Couples - 20/10/2018 AccorHotels certified review
« Truly amazing »

The instant we stepped in the front door we were treated and respected by such amazing staff, admin staff, cleaners, chefs, waitresses, maintenance guys....everyone!! ..instantly feeling ‘at home’ Loved the privacy of individual rooms, lounges, poolside, etc. The food was excellent. Cannot fault The Reef House. Fact!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valda & Raymond, Thank you so much for staying with us at the Reef House in stunning Palm Cove. We are so pleased to know that you had an enjoyable holiday with us on your recent visit to Tropical North Queensland. Please have a great weekend and thank you again for staying with us. Tropical Regards, Wayne Harris General Manager The Reef House and Spa Palm Cove

Phil Couples - 20/10/2018 AccorHotels certified review
« Great place to stay particularly if you take advantage of their package deals. »

A fantastic place to stay, great rooms, pools, restaurant and position in Palm Cove. We had a package that included a cooked breakfast and dinner for 2 (and other extras) which made it all the more special and affordable for us. The only small issue was having to clarify more than once with staff what the package deal vouchers entitled us to and some errors (extra items on the bill when we left) otherwise would have been 10 out of 10. Highly recommended.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Phillip & Dianne, Thank you very much for staying with us at the Reef House in stunning Palm Cove. We just wanted you to know that we really appreciate your decision to stay with us and thank you as well for your kind feedback. Please have a great weekend Phillip and Dianne and thank you again. Sincerely, Wayne Harris General Manager The Reef House and Spa Palm Cove

Barrie W. Couples - 20/10/2018 AccorHotels certified review
« Great location, nice environment »

Relaxing stay in a great location and surrounding environment excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Barrie, Thank you very much for staying with us at the Reef House in stunning Palm Cove. We wanted you to know that we really appreciate your decision to stay with on your recent holiday to Tropical North Queensland. Please have a great weekend and we look forward to seeing you again one day in the future. Sincerely, Wayne Harris General Manager The Reef House and Spa Palm Cove

Christopher L. Couples - 20/10/2018 AccorHotels certified review
« Relaxing in style »

The overall layout of the resort is exceptional, with many different, intimate areas in which to relax . The yesteryear ambience lends a warm homey feel to the resort, which is well maintained. The package we paid for was great, with bubbly, beer and chocolates in the fridge, caps, 2 dinners and four cocktails included and we loved the verandah spa next to our room. The waitresses and 'Spa' girls were lovely...so much so that my wife left tips for them all when we departed. The food was very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher & Verona, Thank you very much for staying with us and writing such nice feedback after your stay. We are so pleased to know that you had and enjoyable time with us. Geraldine would like to say hello and also thank you for joining her Aqua Yoga class, your participation was fantastic. Please have a great weekend and thank you again, Sincerely, Wayne Harris General Manager The Reef House and Spa Palm Cove

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