Hotel - The Reef House Palm Cove - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

The Reef House Palm Cove - MGallery by Sofitel

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4.0/5 783 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 11h00

Services in the hotel and nearby

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pool
  • Breakfast
  • Well-being
    • Jacuzzi
    • Massage (Paying)

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Currency exchange

Leisure and activities

  • Pool
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Babysitting on request
  • Golf  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-22:00
    • Opening hours : Week-end 07:00-22:00

Business services

  • 1 meeting room(s)
See all services

Hotel location

Our rooms

Featuring a beautiful beachside location and exceptional accommodation facilities, The Reef House Palm Cove MGallery is the perfect option for visitors looking for hotels in Palm Cove. Guests staying at this spectacular Palm Cove hotel can choose from arange of accommodation styles, with spacious guest rooms, one and two bedroom apartments and spa options available. Featuring elegant décor, stylish design and impeccable attention to detail, each room and apartment provides a peaceful, relaxing retreat.

  • 67 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 1,125 reviews

Our guest reviews for The Reef House Palm Cove - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 783 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Mathieu-alexandre G. Couples - 12/10/2017
« Very good »

We had a great experience, the room was very good, good linen and towels quality, whish is important for me as well. The breakfast buffet could have been better as the selection of meat and cheese was a bit limited. More pastries would have been good as well but happy in the end. Also, having fresh juice for breakfast would have been better than the low quality juices.

AccorHotels certified review
Sharyn &. D. Z. Couples - 10/10/2017
« Reef Hotel - Thank you! »

From the initial booking with Carly and subsequent superior service given throughout our 4 day stay, it was a wonderful place to be. The room servicing was exceptional, as was the food and service in the restaurant. I was ill during our stay which limited our enjoying the pool areas, however the solitude and relaxation from our verandah in room 111 was fantastic. We look forward to coming back again, to better enjoy when we are fit and healthy!!

AccorHotels certified review
Michelle Families - 10/10/2017
« An amazing stay. We will definitely be back. »

Our stay was wonderful. The staff were amazing and we loved our room. We were made to feel very welcome.

AccorHotels certified review
Griswalds Couples - 09/10/2017

A lovely experience. We only had three days and it was so nice. The staff were lovely and helpful and the whole stay was far too short. We will go for longer next time.

AccorHotels certified review
Pip Couples - 09/10/2017
« Great resort hotel with character and spacious rooms »

Lovely property with large rooms and balcony. Beautiful gardens and 2 swimming pools. Brigadiers room a nice touch, with books available to read. Good restaurant with great food. Needed more time to enjoy the facilities.

AccorHotels certified review
Anonymous Families - 09/10/2017
« Friendly and helpful »

Big thank you to Peter front desk manager for looking after us during a late checkin and Catherine Concierge for being very helpful

TripAdvisor review
Couples - 09/10/2017
« The Reef House Stay , 10/3 to 10/5 »

Good: early check in Bad: Poor internet and not fixed even after we highlighted it to the front desk. Charged an extra $13 AUS each for a full breakfast, after a $519 AUS per night room rate. It is sad you are so hard up for money! Removed after we complained. Moldy room , not worth the $519 AUS per night. Will never, ever be back here or any of your hotels

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miguel J, Thank you very much for staying with us at the Reef House in Palm Cove. We are very sorry to learn that you did not enjoy your stay with us and wish we could begin your time with us again. We take complaints seriously and act promptly to fix any mistakes we make or problems that may arise. As a team we spoke about your review today and specific interactions with staff members were discussed. We are sorry that you we were not able to leave the Reef House with glowing reviews. A night at the Reef House is inclusive of so many facilitates and offerings, included in your nightly rate was uninterrupted views of the Coral Sea, we serve punch and canapes every night between 5 and 6 pm, guests are welcome to use our complimentary bicycles at any time and sorbets are served poolside everyday just to name a few. Normally our complimentary WiFi is very reliable providing good speeds and coverage, on this occasion we noticed that perhaps there may have been a problem with your email server, other internet browsing appeared to be working fine. We sincerely wish that you had enjoyed your time with us Miguel J and I encourage you not to be deterred from staying at other MGallery by Sofitel hotels. It is a beautiful collection and I am confident you would enjoy your stay. Take care and thank you again, The Reef House Palm Cove

AccorHotels certified review
Kirsty Couples - 07/10/2017
« Our special spot in FNQ »

We spent 5 nights at The Reef House for our honeymoon. An hour after arriving we were already planning our next visit! All of the staff made us feel extremely welcome and we could not fault a single thing. Every morning we looked forward to getting up early to having breakfast overlooking the ocean, basking in the morning sunshine...just magic. The in house spa took me to another world with it's beautiful decor and tranquil atmosphere. Thank you so much for making us feel so special.

AccorHotels certified review
Mark Couples - 07/10/2017
« Lovely place, average breakfast »

Stayed here for our 25th anniversary and we're pleased to get an upgrade to an ocean view Spa suite. Loved the big spa bath and the large rain shower. King bed was comfortable but pillows too soft for my tastes. Great view from balcony on the swing seat but felt the room was a little cramped, not that we stayed in there much. The two separate pools were great as was the unique spa with the water spout from above. Landscaping was beautiful too. Being there on a quiet week meant at times we had poolside to ourselves which was great but the downside was apparent lack of poolside service for food and drinks and separation from restaurant. I got the feeling this was due to lack of crowd. My wife had to go to order lunch rather than have someone around to ask. Liked the concept of the honesty bar to get your own basic drinks for yourself but the idea of waiter service appeals more. The one drawback was the breakfast buffet at the restaurant. $25 a head at most places I've stayed at gets you hot food options. This was continental breakfast only which we didn't realise until we started and saw no hot food. Wasn't an overabundant supply of anything either and quality compared to other hotels was lacking. Need to drop price or offer hot food. Location is perfect basically in the middle of the street meaning all restaurants in either direction was equally accessible. Love the architectural look of the place. No problem staying here again - now that I'm aware of slight issues, I'd just look for options.

AccorHotels certified review
Emily Solo - 06/10/2017
« A wonderful time »

I had a wonderful time. The staff were extreamly friendly and helpful. Though I was travelling on my own, the staff made me feel welcome and were happy to have a chat. Great service.

AccorHotels certified review
Maddie Families - 06/10/2017
« wonderful »

Extremely enjoyable

AccorHotels certified review
Kirsten Couples - 05/10/2017
« Gorgeous hotel with great staff and a fantastic position in Palm Cove »

We really loved the hotel, it is beautifully designed and well appointed. The spa room that we stayed in was absolutely wonderful. The staff were extremely accommodating and the pool area was lovely - we felt instantly relaxed.

AccorHotels certified review
Sue Families - 01/10/2017

My Daughter and I both enjoyed our stay and loved our room and the private court yard.

AccorHotels certified review
Joanne Friends - 30/09/2017
« Lovely boutique accommodation »

My stay was very relaxing. I enjoyed the facilities and the little extras like the afternoon punch and canapés and the lovely toiletries. The rooms were magically serviced during the morning and the entire setting was very nice. The continental breakfast was nice, but it would have been even better if there was some variation each day. And to significantly improve the experience for your guests, you could, for minimal cost provide the full breakfast menu as part of the package The service by the restaurant staff is the only aspect of the experience that I would have negative feedback about and I am happy to discuss that in person should you wish to.

AccorHotels certified review
Cheryl I. Couples - 30/09/2017
« we were made to feel very welcome and the resort provided things extra to enhance our experience »

i have to say that all the staff were friendly and obliging. I have coeliac's disease and special care was take to provide me with as much care as possible with my meals. Things like an aromatic candle lit in our room, ice cream by the pool on hot days, drinks and canapés between 5-6. it was our wedding anniversary and a tray of antipasta and a bottle of champagne was waiting in our room. all these little extra went above and beyond the normal and were much appreciated.

AccorHotels certified review
Caroline Couples - 30/09/2017
« Excellent location »

The hotel is ideally located across the road from the beach with many great restaurants on either side within easy walking distance. The staff were friendly and helpful. Our spacious room had fantastic ocean views and a large bathroom. Unfortunately we found the mattress very uncomfortable and the daily service was not always complete.

AccorHotels certified review
Ralph B. Couples - 30/09/2017
« The staff were very helpful by upgrading our room to the one we thought we had booked. »

We were very pleased to have a comfortable suite with kitchen and balcony with spa. The food was great and staff very helpful and attentive. It was a birthday event for me and a special anniversary for us. Both of these occasions were recognised by The Reef House with gifts of sparkling wine and chocolates.

AccorHotels certified review
Bec Couples - 28/09/2017
« Awesome! »

The Reef House was amazing and so relaxing. The room was great, the pools were both excellent, the food in the restaurant was divine, and the cocktails were perfect. Could not have had a better time here.

AccorHotels certified review
Natalie Couples - 26/09/2017
« Excellent - great service and food! »

We really enjoyed our time at the Reef House. The food was beautiful. Compliments to the chef he was excellent! And all the staff were friendly and provided great service!

AccorHotels certified review
Ellen J. Solo - 25/09/2017
« Ellen J. »

My stay was made special due to the staff and their great attitude with guests - pleased to see nothing has changed over the years - see you next year

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