The Reef House Palm Cove - MGallery by Sofitel 5 stars

TripAdvisor rating 4.5/5 992 reviews
The Reef House Palm Cove - MGallery by Sofitel
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Hotel extras

  • MyGlass beverage packages available for members of Le Club AccorHotels

  • Treat the kids to all-inclusive meals and activities with MyKids by Le Club AccorHotels

  • All breakfast inclusive package are continental buffet only unless stated otherwise

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
Leisure and activities
  • Pool
  • Well-being
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service

Hotel location

The Reef House Palm Cove - MGallery by Sofitel

99 Williams Esplanade
4879
palm cove
australia

Tel: +61740802600

Fax: (+61)740553305

Contact email

Check-in from 15h00

Check out up to 11h00

  • By plane

    CAIRNS At 26.4km / 16.4 miles

GPS :-16.745127, 145.67054

Our accommodations

Featuring a beautiful beachside location and exceptional accommodation facilities, The Reef House Palm Cove MGallery is the perfect option for visitors looking for hotels in Palm Cove. Guests staying at this spectacular Palm Cove hotel can choose from a range of accommodation styles, with spacious guest rooms, one and two bedroom apartments and spa options available. Featuring elegant décor, stylish design and impeccable attention to detail, each room and apartment provides a peaceful, relaxing retreat.

Brigadier King Studio 1 King bed

  • Max. number of persons: x2
  • Area: From 34
  • Views: Garden side, Patio *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Verandah King Room 1 King bed

  • Max. number of persons: x2
  • Area: From 53
  • Views: Garden side, Pool side, Patio, Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Ocean View King Room 1 King bed

  • Max. number of persons: x3
  • Area: From 34
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Brigadier SPA Studio 1 King Bed

  • Max. number of persons: x2
  • Area: From 44
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Verandah King Spa Suite 1 King bed

  • Max. number of persons: x3
  • Area: From 66
  • Views: Patio, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Ocean View King Suite 1 King bed

  • Max. number of persons: x2
  • Area: From 50
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Reef Suite 2 Bedroom Ocean View Spa Apartment 2 King beds

  • Max. number of persons: x4
  • Area: From 105
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Studio Apartment 1 King or 2 Double Beds

  • Max. number of persons: x4
  • Area: From 53
  • Views: Patio, Park view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

1 Bedroom Spa Apartment 1 King Bed

  • Max. number of persons: x2
  • Area: From 50
  • Views: Courtyard side, Patio *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

1 Bedroom Premier Spa Apartment 1 King bed

  • Max. number of persons: x3
  • Area: From 66
  • Views: Patio *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

2 Bedroom Spa Apartment 2 King beds

  • Max. number of persons: x4
  • Area: From 105
  • Views: Patio, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Villa Casablanca 4 Bedroom Villa Spa Apartment 2 King beds

  • Max. number of persons: x8
  • Area: From 135
  • Views: Pool side *
  • Most of the accommodation: Private Pool *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Our restaurants and bars

REEF HOUSE RESTAURANT

Type of cuisine: Gourmet

An iconic and integral part of Reef House Resort & Spa is the Reef House Restaurant. Set under 300 year old Melaleuca gum trees swaying in the breeze, enjoy views looking out from the teak deck across the Coral Sea and beyond.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BRIGADIERS BAR

Photo non contractuelle / Strictly non binding

Join us in the elegant Brigadier's Bar & Lounge for a complimentary Brigadier's Punch & canapes served each night at sunset. Experience the charm of the yesteryears and enjoy an intimate retreat into tranquillity and utter bliss

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
The Reef House Palm Cove - MGallery by Sofitel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.6/5

1,754 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

992 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018
Customer review rating 4.6/5

Anonymous Couples - 17/04/2019 AccorHotels certified review

Our stay was amazing. Everything was perfect apart from a rushed check in where we were told we weren’t yet expected (think we were confused with someone else) we were rushed through our welcome and told we couldn’t earn points for our stay. Again - not sure why!!!

Exceeded Expectations

TripAdvisor rating 4.5/5

peterkT8515LE Couples - 12/04/2019 TripAdvisor review

My wife and I stayed at the Reef House with friends for 5 nights. The friendly team, quality of food and drinks exceeded our expectations in all aspects. The accommodation was comfortable and suited the environment perfectly. We will definitely return to enjoy these facilities and to experience the wonderful culture that is displayed by all employees. The complimentary drinks each afternoon at the Brigadier's Bar provided a wonderful opportunity to meets other guests and share experiences.

Enjoyable Stay in A Hotel With Character

TripAdvisor rating 4.5/5

GarryP1501 Couples - 08/04/2019 TripAdvisor review

My Wife and I enjoyed a short break here last week. Beachfront room met our requirements and had a super view. Hotel is in a great location with everything you could want within walking distance. Staff were friendly and helpful. Drinks each evening was a nice touch and an opportunity to meet other guests. Restaurant is highly recommended. Ticks all the boxes and we will return.

Friendly homely with very good dining and accommodation facilities

Customer review rating 4.6/5

John C. Couples - 06/04/2019 AccorHotels certified review

Exceeded our expectations in room / balcony space Dining area great Brigadeer’s Bar an unusual and very pleasant feature No hesitation in recommending to friends

Calming and relaxing holiday!

Customer review rating 4.6/5

Katie Couples - 05/04/2019 AccorHotels certified review

Really fantastic, there were only a few things otherwise it was perfect!

Mr John D.

Customer review rating 4.6/5

John D. Couples - 05/04/2019 AccorHotels certified review

A relaxing experience in a brilliant setting which would have received a 10 if the weather had been kinder! We were warmly welcomed and given a luxurious studio appt. The pool and garden setting is picture perfect.

Awesome

Customer review rating 4.6/5

Louise F. Families - 04/04/2019 AccorHotels certified review

Was wonderful. Staff extremely friendly and helpful. Location was wonderful

Excactly what I was looking for

Customer review rating 4.6/5

Alex M. Couples - 03/04/2019 AccorHotels certified review

Relaxing,

Dear Alexander & Helen M., We very much appreciate your comments regarding your stay at The Reef House Palm Cove - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jacky Li Rooms Division Manager The Reef House Mgallery by Sofitel ja…

Staff members were fantastic

Customer review rating 4.6/5

Carol S. Couples - 27/03/2019 AccorHotels certified review

Really enjoyed our stay at Reef House. I felt that the place was a tad dated and needed to be updated

Dear Michael & Elizabeth s., We very much appreciate your comments regarding your stay at The Reef House Palm Cove - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jacky Li Rooms Division Manager The Reef House Mgallery by Sofitel ja…

Bliss!

Customer review rating 4.6/5

Yvette Solo - 24/03/2019 AccorHotels certified review

I’ve stayed at the reef house many times and i’ve never had a bad experience. The wonderful staff always look after me.

Dear Yvette L., We very much appreciate your comments regarding your stay at The Reef House Palm Cove - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jacky Li Rooms Division Manager The Reef House Mgallery by Sofitel ja…

True Hopitality

Customer review rating 4.6/5

Karen Business - 24/03/2019 AccorHotels certified review

Personal service is the pervasive vibe of this hotel. It is welcoming , relaxing and feels like your home away from home . I travel regularly to this region for business and this is my number one choice of all the properties from Cairns to port DOUGLAS

Dear Karen H., We very much appreciate your comments regarding your stay at The Reef House Palm Cove - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jacky Li Rooms Division Manager The Reef House Mgallery by Sofitel ja…

A crown Jewel.

Customer review rating 4.6/5

Bob B. Couples - 23/03/2019 AccorHotels certified review

Front desk check in was very easy. Easy going vibe from the view of the pool, early morning coffee from balcony to an excellent evening meal at the restaurant.

Dear Robert & Sarah B., We very much appreciate your comments regarding your stay at The Reef House Palm Cove - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jacky Li Rooms Division Manager The Reef House Mgallery by Sofitel ja…

Old charm with great staff

Customer review rating 4.6/5

Mark J. Friends - 22/03/2019 AccorHotels certified review

We had a fantastic time at the Reef House.I really love the old World charm. Nothing was too much trouble for the kind and friendly staff. That’s why I am a return customer and will return once again.

Dear Mark J., We very much appreciate your comments regarding your stay at The Reef House Palm Cove - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jacky Li Rooms Division Manager The Reef House Mgallery by Sofitel ja…

Such a Beautiful Property

Customer review rating 4.6/5

Rebecca P. Couples - 22/03/2019 AccorHotels certified review

Absolutely loved our stay at the Reef House - M gallery by Sofitel. Was welcomed by very friendly welcoming staff members with bright smiles. The room was so beautiful, clean and roomy and the spa bath outside was a great treat to have. Food at the restaurant was fresh and yummy too!! My husband and I would say this have been one of the most memrobail hotel stays that we have had in Queensland in a very long time and we will be back to stay again in the near future. Warm Regards, Rebecca and Glen P.

Dear Rebecca P., We very much appreciate your comments regarding your stay at The Reef House Palm Cove - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jacky Li Rooms Division Manager The Reef House Mgallery by Sofitel ja…
Customer review rating 4.6/5

Anonymous Couples - 22/03/2019 AccorHotels certified review

Service,staff and food excellent Slightly disappointed in pool areas as not always clean,dirty and marked cushions on pool loungers Buildings look a little run down and in need of repairs Loved the afternoon punch and hors d'oeuvres a welcoming touch Also used the bikes they were comfortable Overall a lovely relaxed stay but disappointed by 5 star rating

Dear Nerida & Colin R., We very much appreciate your comments regarding your stay at The Reef House Palm Cove - MGallery by Sofitel. It is always a pleasure to receive positive feedback. On this occasion, we have disappointed you so I do apologise sincerely for the inconvenience. We are working through some changes which will impact on the building. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Jacky Li Rooms Division Manager The Reef House Mgallery by Sofitel ja…

Relaxing and rejuvenating!

Customer review rating 4.6/5

Anonymous Couples - 21/03/2019 AccorHotels certified review

Enjoyed immensely. Facilities were fabulous. Rooms were clean and comfortable, spacious and housekeeping was very efficient and unobtrusive. Breakfasts (continental) were included and delicious. Upgrade to full breakfast was also good value. Restaurant dinner was nicest we had in Palm Cove. Brigadiers Bar was a great service. Pool and facilities poolside were lovely and nightly canapés and punch were very enjoyable.

Dear Robert & Lisa A., We very much appreciate your comments regarding your stay at The Reef House Palm Cove - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jacky Li Rooms Division Manager The Reef House Mgallery by Sofitel ja…
Customer review rating 4.6/5

Daniela Couples - 19/03/2019 AccorHotels certified review

very good rooms were clean comfortable furniture and bed room service was perfect, all our questions were managed very well by staff which also provided service and information above normal duties. special requests were also catered for with a smile and to our complete needs.

Dear Daniela & Denis F., We very much appreciate your comments regarding your stay at The Reef House Palm Cove - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jacky Li Rooms Division Manager The Reef House Mgallery by Sofitel ja…

Lovely place to stay but some issues with rooms

TripAdvisor rating 4.5/5

dive4pam Couples - 17/03/2019 TripAdvisor review

overall, this is a lovely place. quite romantic. Sad to be too afraid to swim at the beach due to stinger season but not the fault of the hotel. We weren't willing to risk it being from US. There is a netted area but the signs were just too foreboding. Nice place to walk the esplanade. I didn't like the fact that at night, no one answers the phone at the front desk because no one is there. Also the ocean view rooms which were really huge with a living room, bedroom and huge bathroom were great except the old lovoured windows allow bugs to get in and again, a spider on the ceiling of my showere made me so afraid due to the many poisonous varieties. They do keep bug spray on hand. Due to the openings around the windows and the louvers on them- it was very hot in the bathroom. so blow drying one's hair in the heat- was not fun. We kept the bathroom closed at night which made it hotter but again, did want to risk creepy crawlies coming in the window.

Dear dive4pam, Thank you very much for staying with us at the Reef House in Palm Cove. We are so grateful that you have taken the time to post your review for us to read. You have certainly traveled a long way from the US to stay with us, I hope you had a great holiday in Australia. We will take the time to make some changes based on your feedback, it has been very useful and we thank you again. Please travel safe and thank you again, Tropical Regards Wayne Harris General Manager
Customer review rating 4.6/5

Anonymous Families - 16/03/2019 AccorHotels certified review

Hotel in great location. Top class service by all staff. We will be back again.

Dear Jacobs A., We very much appreciate your comments regarding your stay at The Reef House Palm Cove - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jacky Li Rooms Division Manager The Reef House Mgallery by Sofitel ja…

Fantastic

Customer review rating 4.6/5

Roger M. Couples - 16/03/2019 AccorHotels certified review

Staff were great. Services were great. Facilities were great. Food was great.

Dear Roger M., We very much appreciate your comments regarding your stay at The Reef House Palm Cove - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jacky Li Rooms Division Manager The Reef House Mgallery by Sofitel ja…
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