Hotel - Sofitel Shenyang Lido
Sofitel Hotel Sofitel Hotel

Sofitel Shenyang Lido Hotel

5.0/5 1,086 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • TAOXIAN AIRPORT
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna
  • Golf
  • Other sports activities
    • Basketball facilities (Paying)
    • Billiards/Snooker (Paying)
    • Squash court (Paying)
    • Table tennis (Paying)

Catering

  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 6 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Set in a convienient location, this French luxury hotel offers 374 guest rooms and suites and 134 serviced apartments featuring luxury amenities to make you enjoy a wonderful stay.Sofitel offers Executive Floor rooms and lounges that provide additional benefits with personalized service. Attentive services from dedicated team of staff and butlers in the comfort of the Club Lounge and rooms.

  • 508 rooms
  • 508 non-smoking rooms
  • 5 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • TV room service ordering
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Suite Box
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 2,761 reviews

Our guest reviews for Sofitel Shenyang Lido

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
5.0/5 TripAdvisor Rating 1,086 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Tony G. Business - 13/03/2019 AccorHotels certified review
« Great renovations and upgrades make for a delightful stay »

The rooms were renovated and upgraded and they were great. Restaurant had more selection and the quality was improved. This is a 5 star hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., We very much appreciate your comments regarding your stay at the Sofitel Shenyang Lido. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jimmy Guo Guest Experience Manager

Matthias Couples - 12/03/2019 AccorHotels certified review
« Very cozy and home like feeling to start a career in China as new home »

Friendlty staff, good food and clean room to start our life in Shenyang

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Sofitel Shenyang Lido. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jimmy Guo Guest Experience Manager

Anonymous Business - 05/03/2019 AccorHotels certified review

I am not satisfied that the bar is closed so early. I very tried to use the welcome drink but failure. One night I arrived at 20:50, the bar is supposed open but closed already.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., Thank you for taking the time to tell us about your experience at the Sofitel Shenyang Lido. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The bar was closed becasue of renovation.It is truly inconvenient for you.We set up the guest letter in the room to remind our guest.You could redeem your welcome drink from our lobby lounge.I shared your feedback with our staffs that we should mention such as the bar closed to all our guests.I wish I can invite you to try our new open bar in the future.Please let me know about your next schedule when you will visit our hotel.It is my pleasure to arrange your stay with us. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jimmy Guo Guest Experience Manager

Eric Solo - 26/02/2019 AccorHotels certified review
« Very satisfied with the room and service. »

The room was much better than the one I had three or four years ago, both modern and pleasant. The service both checking in and out was very helpful and friendly. Definitely good choice for next time in Shenyang.

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的刘先生: 感谢惠赐有关下榻沈阳丽都索菲特酒店的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 郭野 宾客体验经理

Anna Business - 25/02/2019 AccorHotels certified review
« enjoyed a stay »

Excellent for business trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. S., We very much appreciate your comments regarding your stay at the Sofitel Shenyang Lido. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jimmy Guo Guest Experience Manager

Deepak K. S. Business - 22/02/2019 AccorHotels certified review
« Need improvement »

No temp. Control available in rooms. Suffocated and overheated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. s., Thank you for taking the time to tell us about your experience at the Sofitel Shenyang Lido. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.I will share your comment with our Chief Engineer and Floor Manager.Please let us know if there is any other issue duing your stay,so we can adjust it for your immediately. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jimmy Guo Guest Experience Manager

Jasmine F. Business - 06/02/2019 AccorHotels certified review
« Ms »

Generally good! The shower hot/cold water is unstable. No plates, fork and pot available for cooking in service apartment. Some of the cabinets is difficult to open

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. F., Thank you for taking the time to tell us about your experience at the Sofitel Shenyang Lido. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.I shared your feedback with our Chief Engineer and Floor Manager.We will adjust the issue and discuss with our management if we will purchase some tableware for new apartment. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jimmy Guo Guest Experience Manager

C. L. Business - 16/01/2019 AccorHotels certified review
« Remodeling underway »

I had a nice time staying at the hotel. Lisa, the concierge, and Susan at the front desk are very friendly and helpful. My housekeeper, Ms. Han always does an exceptional job. I am very dissatisfied with the "welcome drink" as it is very limited, especially given that it is a single drink. I simply wanted a rum and coke and was denied as it is not in the list of drinks. The list is very limited and in all honesty, not worth the trip. Given that you are offering a single drink, I would expect that I could order a standard drink and not be limited by a small list of acceptable drinks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., We very much appreciate your comments regarding your stay at the Sofitel Shenyang Lido. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry that welcome drink did not meet your expectations; please allow me to express my sincerest apologies.I already shared your feedback with our Director of F&B.We would like to prepare the drinks according to your preference.We wish there is no more dissatisfied from your next experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jimmy Guo Guest Experience Manager

Peter Families - 03/01/2019 AccorHotels certified review
« Disappointing »

Stayed with my wife and young son over Christmas. Important things were a Christmas experience in China, swimming pool and bar. All were claimed as features of the hotel on the Accor website. Pool was closed Bar was closed Christmas dinner was a disaster Management were in denial and tried to wriggle out of their responsibilities. In addition there was no hot water on our first morning at the place. Room was good. Most staff were pleasant and helpful Management eventually realised what a shambles they presided over and tried to make amends with gifts and bill reduction. All good but did nothing to cover the disappointment of our son with no pool and dreadful Christmas dinner. There were other lesser problems but just concentrate on honesty and integrity as first priorities

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for taking the time to tell us about your experience at the Sofitel Shenyang Lido. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We wish to create a wonderful experience for all our guests with all brand new facilities.Unfortunately there were limited facilities during your stay that we did not notice you in advance which is causing inconvenience to you and your family.We will speed up to finish all renovation in the future.At that time I would like to invite you can stay with us again to experience all brand new facilities.I am sure your son will love the new swimming pool and you could enjoy the new bar also.It will be my pleasure to arrange everything for you and your family next stay. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jimmy Guo Guest Experience Manager

Anonymous Business - 27/12/2018 AccorHotels certified review
« Amazing »

Lots of care and attention. Friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the Sofitel Shenyang Lido. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jimmy Guo Guest Experience Manager

Stanley C. Business - 24/12/2018 AccorHotels certified review
« cold and noisy »

the room is on the 25th floor, it was really noisy until 8 pm. and repeated at 8 am next moring. Worst case stay in accor hotel.

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的陈先生: 十分感谢您花时间告诉我们有关您在沈阳丽都索菲特酒店的体验。很遗憾未能达到您的期望,请允许我向您表达我最诚挚的歉意。非常抱歉装修期间给您带来的不便,我能诚挚的邀请您再次莅临我们酒店,希望我能有幸为您安排一切,让您感受不一样的入住体验。 在 Sofitel Hotels & Resorts,我们孜孜以求,不断改进,希望能向每一位客户提供高水准的体验,因此您的反馈对于我们的提高十分重要。请放心,我们正采取适当的措施来解决所存在的问题并预防将来再次发生。 非常感谢您向我们告知您的担忧,希望在不久的将来有机会为您奉上更好的服务。 谨启 郭野 宾客体验经理

G. H. M. Business - 12/12/2018 AccorHotels certified review
« Excellance »

Staffs are friendly and tried to help as much as they can.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., We very much appreciate your comments regarding your stay at the Sofitel Shenyang Lido. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I pay attention that breakfast experience did not meet your expectations; please allow me to express my sincerest apologies.Would you please share your preference about breakfast.I will share with our Chef.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jimmy Guo Guest Experience Mananger

Gjh Business - 03/12/2018 AccorHotels certified review
« Economic and comformable »

Clean, neat and comfortable

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的顾先生: 感谢惠赐有关下榻沈阳丽都索菲特酒店的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 郭野 宾客体验经理

N. J. Business - 28/11/2018 AccorHotels certified review
« It is so good, since you have the wonderful front desk manager,Nicole Gao,she help me a lot. »

I have been stay in this hotel for few times , the front desk staff and the manager help me a lot , make me feel like at home,thanks a lot.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. N., We very much appreciate your comments regarding your stay at the Sofitel Shenyang Lido. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jimmy Guo Guest Experience Manager

Sebastien Solo - 18/11/2018 AccorHotels certified review
« Very attentive staffs, first class service thanks a lot ! »

From front office to the room attendant the service is perfect, I was a long staying guest ! Bravo Sofitel team :) and yes Jason from club floor is amazing !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. E., We very much appreciate your comments regarding your stay at the Sofitel Shenyang Lido. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jimmy Guo Guest Experience Manager

Bo Z. Business - 15/11/2018 AccorHotels certified review
« Awesome »

I think you need IQAir purifiers for the new decoration rooms. Contact me if u wanna have it. 18…

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的张先生: 感谢惠赐有关下榻沈阳丽都索菲特酒店的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。酒店目前配备了一部分空气净化器提供给客人使用,其他的还在采购中,非常感谢您的提议。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 郭野 宾客体验经理

Nac Business - 06/11/2018 AccorHotels certified review
« Unacceptable horrible chemical smell; limited facilities during construction; new beds very hard »

Staff was friendly and worked hard to accommodate my concerns, but ultimately the hotel was unacceptable. If conditions are the same on my return, I will immediately check out and find another hotel. Terrible chemical smell that was very strong in elevators and in the hotel rooms. I suspect it is either a pesticide, construction or cleaning chemical. It made my eyes sting and feel sick. I was convinced to take upsell room to new construction area and the beds are extremely hard. The staff put a comforter under the sheet to soften it, but still an unacceptable bed compared to a high-class comfort bed such as Hilton hotels. Electrical connections for new TV in first room was not connected properly and staff moved me to another room (inconvenience). Smell was not any better in the other room. Restaurants and bar in hotel were closed due to construction, and spa was also closed. Appreciated the adequate supply of water bottles in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you for taking the time to tell us about your experience at the Sofitel Shenyang Lido. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We took seriously and investigated about the room smell with Exccutive Housekeeper and Chief Engineer.In fact we set up the aromatic bead inside the air conditioner in our room and entire floor.All the nerw rooms set up MyBed which is one of Sofitel signature in our Brand.I am sorry for all the inconvenience because the hotel renovation.Our Engineers already checked and test all the new room TV connection to ensure all of them are working properly.All the restaurants and bar opened on second floor.May I invite you to stay our hotel again,I am sure we will show our best service and facilities and beyond your expectation in the future. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jimmy Guo Guest Experience Manager

Peera Business - 04/11/2018 AccorHotels certified review
« Noisy by truck and airplane »

I woke up 3-4am everyday due to the noise from the street and maybe airplane Iron machine plug is not chinese standard No coffee in the room The reception swapped my room with my colleage, hence, wifi password and name in the receipt were all swap. I like apartment style, room is very big and good breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miss U., Thank you for taking the time to tell us about your experience at the Sofitel Shenyang Lido. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.I shared your comments with our team and we left profile note to room arrangement to aviod from the street for you next time.For apartment room we set up the coffee and tea pack in the cupboard.I am sorry for the inconvenient.I discuess with floor manager that if we can set up some where obviously.We are so happy to hear some positive comments from you about our new apartments. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jimmy Guo Guest Experience Manager

Anonymous Business - 04/11/2018 AccorHotels certified review
« unpleasant »

tv big but no HD. Breakfast poor, hotel under construction, that for SPA and many things are closed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., Thank you for taking the time to tell us about your experience at the Sofitel Shenyang Lido. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We bought brand new large screen HD TV,but we are using satellite signal,it affected with weather sometimes.Please let us know what is your food preference.We wish to provide all the best for all the guests.The hotel is under renovated to improve guest experience.We will present a brand new hotel to all the guests in the future. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jimmy Guo Guest Experience Manager

Anonymous Business - 03/11/2018 AccorHotels certified review

My stay was good. I had a few issues with regard to hot water upon which I was moved to another room. The first week and a haldf the food waa not good. The last week of my stay I noticed an improvement in the food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., Thank you for taking the time to tell us about your experience at the Sofitel Shenyang Lido. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.I shared your comments with our team.We will make sure that all facilities are working properly in your room.Indeed we have a new Director of F&B was on board after the National holiday.She made a lot of improvement for food.We wish that can meet all guests expectation. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jimmy Guo Guest Experience Manager

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