Hotel - Sofitel Bali Nusa Dua Beach Resort
Sofitel Hotel Sofitel Hotel

Sofitel Bali Nusa Dua Beach Resort Hotel

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4.5/5 4,028 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 11h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Beach and water sports
    • Boat excursions (Paying)
    • Jet skiing (Paying)
    • Private beach
  • Bicycle hire facilities

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 12 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
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Please be advised that we are upgrading some of our rooms and facilities at Sofitel Bali Nusa Dua Beach Resort, thus renovations will be carried out around the resort from February to May 2018 and October to December 2018.

Hotel location

Our rooms

  • 415 rooms
  • 415 non-smoking rooms
  • 2 rooms for people with reduced mobility
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Radio in bathroom
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
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Your meetings and events

4.5/5 AccorHotels Rating Based on 6,983 reviews

Our guest reviews for Sofitel Bali Nusa Dua Beach Resort

100% genuine reviews from our guests

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4.5/5 TripAdvisor Rating Based on 4,028 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
annette605 Family - 18/04/2018
« Another wonderful stay »

This time we treated ourselves to a Prestigious Suite, complete with butler service and Club access. It was another level above what we even thought, everything was luxurious and spacious. Our room was always left fresh and clean, the house-keeping was exceptional. Our butler service was such a treat, made so special by the beautiful people themselves- many thanks to Bayu, Tira, Suci and also special thanks to Rasmi from the Club. You all went above and beyond and made this one of the best trips we've ever had. Club facilities are fantastic, the food fresh and plentiful, staff always courteous and attentive. Cuchina was incredible for dinner and highly recommend going, worth the extra. We also enjoyed a seafood dinner by the beach, which was lovely. The pool area was simply stunning and so relaxing. So much to see and do, but for us it was just to relax and re-charge.

AccorHotels certified review
Elaine W. Families - 15/04/2018
« Odor in the toilet »

The toilet got stucked/clogged and got fixed for two times. But the odour is horrible for the last 2 nights of staying there. It’s very a big disappointment that we paid expensive villa there but toilet is not hygiene at all.

AccorHotels certified review
Grahame T. Couples - 15/04/2018
« A luxurious relaxing holiday »

Our room was spacious and well appointed. Reception area was very beautiful. Beach was clean ,quiet with comfortable loungers Food was fresh.appetising but sometimes cold.

AccorHotels certified review
Pauline Couples - 14/04/2018
« A good stay overall. »

This is a very good resort. The staff are very friendly and helpful. The only criticism would be that sometimes the service speed in the restaurants was slow -

AccorHotels certified review
Patricia W. Couples - 14/04/2018
« Beautiful hotel »

We enjoyed the hotel and executive club and pool access room upgrade.

AccorHotels certified review
Luke V. Couples - 14/04/2018
« Sofitel Nusa Dua - a great escape »

The grand entrance and atrium is stunning to enter into. The palatial feel and outlook is superb! Was ushered to Club Milleseme for check in as a Platinum guest. As we walked in we thought how lovely this lounge was, and then we were seated and discovered how unappealing it actually was. EVERY single table had dirty glasses on it. Even the table we were taken to for check in had dirty glasses on it. I think this is highly unacceptable in a club lounge situation. Clearing tables is not high on the staff agenda as this was witnessed again in the evening. You have so many staff in the restaurants doing nothing......maybe they could be moved around at times to ensure the 5-star quality that comes with the Sofitel name. On the plus side, NATHANIA in the Club Lounge is a real asset to the company. Served us once and then remembered our name and room number the following day. Kwee Zeen and Cucina serve DELICIOUS food. We ate lunch and dinner every day and were never disappointed. The food was absolutely outstanding. My steak was melting @ Cucina. THANK YOU! All staff were extremely polite and courteous, however, their lack of efficient service is evident. We had to ask on numerous occasions for our drinks, then our entrees. Once this is bettered there will be no reason to fault anything at your dining establishments. Did I say the food was DELICIOUS?! One problem we noted was lack of airconditioning. Eating lunch and dinner whilst sweating is not enjoyable. You have no ceiling fans to disperse the air around the restaurant. The hotel lobby bar has no fans. Big wooden ceiling fans would add character and also make it more desirable to sit around to enjoy the beautiful view from the bar. We had to ask for the airconditioned section everytime we ate. Nowhere near enough tables in there so we had to dine in the other sections or come back later when it was empty. The private pool villa (6027) was GORGEOUS. Absolutely loved it. Not as private as we thought as the upstairs can look into your pool and yard but that did not stop us enjoying the villa immensely!!!!! Great layout. Great feel. Great view. Great villa!! The communal pool area is beautiful. Nice long pool which allows people to spread out, with a friendly swim up bar/restaurant which was great. The beach chairs and beach massage were a nice touch too. Friendly staff throughout. Water aerobics class is great fun too! Had a massage at your spa. Would not recommend to anyone. The service was great but the noise from the adjoining gym makes it hard to relax. Not the kind of experince i was expecting at all. Perhaps the beachside massage would be a better option. Overall, the Sofitel Nusa Dua is a beautiful hotel with delicious food. The accommodation is excellent and the staff are great. I would recommend this hotel to people who want a picturesque resort on a white sand beach. It is a world away from the crowds and hustle and bustle of Bali - a great escape!

AccorHotels certified review
Lwong Couples - 13/04/2018
« Great hotel with the best personalized service »

Very impressive hotel, located in the best hotel area in bali, within walking distance you have very authentic balinese culture, shops in the center and nice spot for having sunrise and jogging. The hotel is wonderful, the room was beautiful and elegant, the service is superb, everybody is very professional and nice, especially Mrs. Meity from guest relation. Upon arrival she mentioned that we are the lucky one and got lots of benefit in our special occasion holiday. The way she treated us was amazing. I think she is the best asset of the hotel. Definitely coming back for our anniversary in couple of years.

AccorHotels certified review
Dewi A. Families - 13/04/2018
« Amazing »

Nice room,,good ambience

AccorHotels certified review
Sara Families - 12/04/2018
« Great and comfortable experience »

We really enjoyed our stay at Sofitel, the hotel is very nice, the rooms are amazing and very very comfortable, and the food was great. The only negative point is the fact that you have to pay for the Kids Club for kids below 4 years old (even if you are the one taking care of them), which doesn't make any sense as they are the ones who enjoy the less the facilities of the Kids Club.

AccorHotels certified review
Iro W. Friends - 12/04/2018
« A place where i want to go back »

Its a beautiful resort with our fav pool ... attentive staff service and fast response ...... i looking firward to go back to this dreamy place !!!!!

TripAdvisor review
Family - 12/04/2018
« Beautiful resort on beach front and good facilities »

Sofitel Bali is a very good facilities and decoration resort, Location and food there is perfect. Regretfully, front staffs there is not well train. When I reached there at 2 pm, I have to wait near an hour in order to check in the room. There is no upgrade for Accor Gold Card member. request a late check out till 12.30 pm. That day morning at 11 am, different staffs keep on calling me ask me what time I will leave. Instead of the front desk staffs servioe, this hotel is perfect.

AccorHotels certified review
Ashley B. Families - 10/04/2018
« Loved it! »

5 star luxury. Staff were fantastic. Hotel pools, location, restaurants were great

AccorHotels certified review
Arlene C. Couples - 09/04/2018
« Five star everything »

We arrived early but the staff attended to us while waiting for a room. We checked in with Hadi who was very welcoming and efficient. Wawan happily showed us around the resort which was really helpful. Then we were showed our room even before 3 pm. We had welcome drinks being an Accor member which were presented well with some nuts and chips. Pool was very relaxing. The room is excellent but the pillows are too soft. Overall we received world class and five star service from the staff. The only thing was on check out the staff did not ask me if I wish to pay using AUD dollars.

AccorHotels certified review
John A. Couples - 09/04/2018
« Room was fine as expected. All other aspects especially service relating to F&B was nothing short of disgraceful! »

Although I am an Accor Member on this occasion we purchased a package through Luxury Escapes which included all meals. I returned 5 of the 7 meal vouchers after two terrible experiences and rude staff. I made several complaints to the 'Duty Managers' who were polite but lacked any capacity to address the underlying issues. Other examples of poor service standards include:- Very unhygenic practices observed in KweeZeen by staff. Very slow service (average wait of 20 minutes for a pot of tea at breakfast). KweeZeen was always untidy and more importantly very dirty EVERY MORNING. Understand breakfast is a busy time but standards were nowhere near what a 5 star Hotel should be. Staff are lacking training. No evidence of any 'supervisory staff' present to manage the F&B process. Following our complaints duty manager pleaded with us to give them a chance to 'redeem themselves'. We were invited to Cucina for dinner and arrived at 7.30pm.... staff explained that dinner was "courtesy of the hotel" when in fact what was offered was EXACTLY what was included in the voucher WE HAD PURCHASED and handed back!! F&B Manager for the Hotel came to the table and introduced himself, he then sat down with us. We expected him to have a short discussion about our issues and then leave however, he proceeded to order himself some red wine, check his mobile phone and then STAYED AT THE TABLE UNTIL WE LEFT shortly after 10pm. TOTALLY UNPROFESSIONAL AND HIGHLIGHTED THE COMPLETE LACK OF UNDERSTANDING OF HOW A 5 STAR HOTEL SHOULD BE RUN. If management don't understand basic hopspitallity principals, staff don't have a chance and your guests will continue to suffer. Could go on with numerous other problems and specific shortfalls. Have stayed at this Hotel several times previously. This was by far the worst experience not only at this Sofitel but at ANY HOTEL in BALI. We will NOT BE BACK!

AccorHotels certified review
Anonymous Families - 09/04/2018
« Mr »

PERFECT!!!

AccorHotels certified review
Miguel T. Families - 07/04/2018
« The staff were very pleasant and warm in accommodating us throughout our stay. »

Most of our requests were met and even though some were not, they did their best to make up for it. There couldn't be a better place to stay in Bali than Sofitel Nusa Dua.

AccorHotels certified review
Arie Business - 07/04/2018
« Great hotel »

Every single services are over my expectation

AccorHotels certified review
D. G. Couples - 07/04/2018
« Superb »

Great stay with warm welcome from hotel staff. A memorable day even though is a short stay.

AccorHotels certified review
Impressed Friends - 06/04/2018
« Extremely comfortable, relaxing and memorable »

.Helpful and polite staff throughout .Non intrusive .Excellent cuisine with ample variety everyday, breakfast and dinner .Clean and comfortable .Wonderful pools set in lovely surroundings. Pools allowed for various needs

AccorHotels certified review
Michael Families - 06/04/2018

Hotel infrastructure was excellent, very nice design and lounge areas Room design nice but functions of some room features was poor. Reading lamp didn't work, cooling box was difficult to pull out - although fixed after a couple of days - bathroom sliding door was hard to pull and didn't fully close. Pool areas and recreation offers was excellent. Food quality was good (local menu disappointingly safe and nothing adventurous) but the lunch/dinner service (waiting time for ordered dishes) was atrociously poor.

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