Hotel - Sofitel Bali Nusa Dua Beach Resort
Sofitel Hotel Sofitel Hotel

Sofitel Bali Nusa Dua Beach Resort Hotel

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4.5/5 4,136 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 11h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Beach and water sports
    • Boat excursions (Paying)
    • Jet skiing (Paying)
    • Private beach
  • Bicycle hire facilities

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 12 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

  • 415 rooms
  • 415 non-smoking rooms
  • 2 rooms for people with reduced mobility
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Radio in bathroom
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 7,103 reviews

Our guest reviews for Sofitel Bali Nusa Dua Beach Resort

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 4,136 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
Aaron C. Families - 18/05/2018
« A very big thank you to the 'Sofitel Nusa Dua' from the C. family! »

I would love to pass on my thanks and gratitude to you and your team especially to Wawan - I Komang Arie Setiawan. My Family and I recently stayed at your property (25/04/18 – 05/05/18), and we were truly positively blown away by our experience. My Wife and I have stayed at well over 200+ hotels in our lives (personal/business) around the world, and this stay by far surpassed all previous experiences at any other establishment. The level of respect, humbleness and hospitality that was passed to us was amazing and we were made to feel like family. Throughout our whole stay the property and its amenities were on point and nothing asked of your teams was ever an issue, they always went the extra mile to please. We had one minor issue with construction noise throughout the day which was impacting our 22 months ear old daughter’s day sleep, but after raising this issue with Wawan and team we were presented with multiple options of how to remediate the issue and make our stay even more comfortable. Throughout the remainder of our trip your team would consistently check in with us to ensure we were ok and this personal touch with every interaction is extremely appreciated (special call out to Wawan, Lydia, Erik, Nikki and Bayic). I help lead a Team at the Commonwealth Bank of Australia of 1000+ staff, and throughout the years I have learnt a lot where it comes to teamwork, accountability and service. Having these experiences and seeing firsthand how your team ‘runs your ship’, I would be extremely proud of their competency and take pride in their daily accomplishments – they have helped to create memories that will last a lifetime. Finally to Wawan. Having met Wawan was like a breath of fresh air - he is extremely caring, charismatic and competent. The hospitality and gratitude he passed onto us was world class and we are truly thankful. Having helped lead 100+ managers in my experiences, you can always spot when someone has a special quality (x-factor) and with Wawan it comes in bucket loads. I am a little bit jealous of you because good people are always hard to find, and you possess a superstar who is destined for great things. An individual who is passionate about his job and company. I had the pleasure throughout our stay of seeing how he deals with other guests and staff, and the qualities that stood out most was his poise, manner and accountability. It was inspirational to see him run this business as if it was his own, taking extra accountability and care just as if a business owner would. A job truly well done! Again, apologies for the intrusion however I felt it was necessary to pass on our gratitude. I have never been compelled to write a review or email someone before, but I feel it was necessary to pass on this feedback. Please feel free to pass this email onto whomever necessary to seek commendation and/or inspiration for a job well done. We are so impressed that we are already planning on coming back next year in October with a party of 15-20. Thanks again and regards, Aaron

AccorHotels certified review
Sutejo Solo - 18/05/2018
« superb »

so amazing and peaceful

AccorHotels certified review
Atmadi S. Families - 18/05/2018
« Very good »

Nice food.nice room. Nice people.nice swimming pool

AccorHotels certified review
M. Families - 17/05/2018
« Very nice hotel with magnificent beach »

As I wrote on TripAdvisor hotel is large but quite easy to move around. Beach and rooms are spectacular. Swimming pool - superb. Very relaxing place for holidays with young children and infants.

TripAdvisor review
Couples - 16/05/2018
« From Problem to Complete Satisfaction! »

When I arrived at the Sofitel, I was incorrectly placed in a room which was sub standard to what I had booked and paid for. The management were made aware of my concerns and moved into action to rectify the problem. We were first moved to the correct room, compensated with a delightful dinner and then finally upgraded. The team turned a major upset into a great experience. Thank you. Dale Riley (Platinum Accor)

Our hotel has responded to the review
Our hotel has responded to the review

Dear dale941, Bonjour! Selamat Siang! Thank you for sharing this wonderful news with us online on our TripAdvisor page. While I regret the fact that the first impression of your stay was not up to your expectations, I am delighted to see that at the end of the day you could still experience a Magnifique Journey with us. Our teams are very proud to have you acknowledged their cousu main services and we all cannot wait to be at your service again at the very soon. Regards, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

AccorHotels certified review
Andriane Families - 14/05/2018
« Terrible »

- F&B crew and room service unpolite, without smile, but for international tourist they were very kind & friendly - laundry - my short pants missing after laundry. The laundry man was not honest. He said that when returning the cloth, accepted by my husband. Actually room was empty, because I with my family at the beach. Pls check laundry at 10 May 2018 room no. 6028

AccorHotels certified review
Peter F. Families - 13/05/2018
« Super family vacation »

The hotel is super nice. Staff is very professional and makes your stay as comfortable as it could possibly be.

TripAdvisor review
Friends getaway - 13/05/2018
« Disappointing holifa in what was supposed to be 5 stars resort »

The resort is massive with good layout, activities ,beach and facilities. big number of rooms means big crowds. Breakfast was good and Spa centers as well. I am a gold member at accor and literally this meant nothing to the staff, I even had to tell them that I had to get what benefits and what is in my package otherwise I would miss them. I asked for upgrade of the room and I was asked to pay extra!. The employee relation staff took us to the room and she didn't bother to explain the hotel facilities or what is in the room,just dropped us in the room. I asked for late check out (which is one of the benefits I am supposed to get) I was denied and asked to leave the room at 12 because there is back to back occupancy and they even kept calling me several times the day before.this make no sense as when I checked in the room was not ready. The hotel itself is good but it is letdown by bad and greedy management who doesn't care about loyal customer satisfaction. Although I raised this to them that I am not happy, they didn't care, they told me that the manager will get in touch with me but that never happened . I really like the sofitel brand ,but this property is the worst experience I had with sofitel brand

AccorHotels certified review
Elizabeth D. C. Couples - 12/05/2018
« Fantastic! »

Great experience, however, we would have preferred having accessibility tp public transport to enable us to travel to Kuta, Legian and Seminyak.

AccorHotels certified review
Hellen B. Couples - 11/05/2018
« Memorable !!! »

Our stay was perfection jeanny ,Wawan and all the staff are truly an asset to this resort , our only dissapointment was the construction going on during our whole stay ...

TripAdvisor review
Friends getaway - 10/05/2018
« AMAZING!! »

Still enjoying an amazing stay at sofitel bali ! Recommend the pool access room ! Stayed on a luxury escapes deal , was magnificent ! The staff are truly an asset to this resort , jeanny at Kwee zeen and Wawan couldn’t do enough to make our stay memorable ... can’t wait to be back here 🌴

AccorHotels certified review
Anonymous Business - 09/05/2018

This is my 8th stay at sofitel bali, i feel there is decrease in service quality. Which this service is what make me back

AccorHotels certified review
Karen Couples - 08/05/2018
« A great place to relax. »

It was extremely relaxing.

AccorHotels certified review
Michael B. Families - 08/05/2018
« We had an amazing and relaxing stay at Sofitel Bali Nusa Dua »

We really enjoyed our stay at the resort. We found all the staff very helpful and friendly. The food was amazing, the pools and grounds are amazing. Our room was great. The gym was clean and well equipped. In hindsight we should have upgraded to a bigger room or suite.

AccorHotels certified review
Lusiana S. Families - 08/05/2018
« It was always an awesome experience »

It was a good stay. Good service. Good hospitality. Good food

TripAdvisor review
Couples - 08/05/2018
« Our Honeymoon »

We booked our honeymoon at The Sofitel Nusa Dua. Our suite was amazing we choose the Honeymoon Suite which had a plunge pool, huge bath and king size bed. Just note if you want some privacy choose a villa as the above hotel rooms look over your plunge pool. Our butler Edy was the best. He was there when we needed him at all times and was a great person. The hotel was quite expensive for food and drink but the food was great. The hotel is doing some renovations, upgrading rooms and walk ways so there was drilling most days while we were sitting next to our pool, a bit disappointing it would have been nice to know this was happening when we booked.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LeanneFinney, Bonjour! Selamat Siang! Thank you for sparring your time to write us a review on TripAdvisor following your recent stay at our resort. It is very gratifying to learn that you had a marvellous time in enjoying your Honeymoon trip. Your commendations towards our facilities and most importantly our genuine service from our ambassadors are truly rewarding. We trust that it will very much encourage them especially Edy to tailor another magnifque experience for our entire guest. However it saddens me to learn that your pleasant stay was slightly disturbed due to the maintenance that happened during your stay. We trust that this projects is leeded with the sole aim of ensuring our guests satisfaction by updating and maintaining some of our facilities to match with our promises for luxury. We are looking forward to be at your service again whenever you plan to return back to Bali. Sincerely, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

AccorHotels certified review
Michael B. Couples - 07/05/2018
« Very inconsistent customer service »

Attention to detail and consistency of staff service was poor. Some staff were very good and some were very poor.

AccorHotels certified review
Ida B. S. W. Families - 07/05/2018
« Mr »

repeated staying, good hospitality hotel with good employee, good breakfast menu, I need discount price for the next visit. yhanks

AccorHotels certified review
Muhammad R. Business - 07/05/2018
« Nice Hotel »

Great location, nice hotel & good food. Fast checkin, simple checkout dan nice officer.

AccorHotels certified review
Dawn N. Families - 07/05/2018
« excellent »

Food choice and quality was very good however inflexible with three 7 year old grandchildren who eat fairly simple food. A basic pizza was not able to be provided Room attendants cleaning was very good. Choice of restaurants very good Hotel surrounds excellent except for loud work next to pool area we found the pool lounges very uncomfortable so much so that we will bring our own cushions when we come again in October

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