Hotel - Hotel Mercure Krynica Zdroj Resort & Spa
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Mercure Hotel

Hotel Mercure Krynica Zdroj Resort & Spa

ul. Lesna 1 
33-380  KRYNICA ZDROJ
POLAND

182 reviews
TripAdvisor Rating Based on 182 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Garage: PLN 40 per day, PLN 30 for 3 days, PLN 25 for 4-7 days, PLN 20 for over 7 days (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 70  PLN
  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Garage: PLN 40 per day, PLN 30 for 3 days, PLN 25 for 4-7 days, PLN 20 for over 7 days (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 70  PLN
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Porter

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Hammam (Paying)
    • Jacuzzi (Paying)
    • Massage (Paying)
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 8:00-22:00
    • Opening hours : Week-end 8:00-22:00

Business services

  • 5 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 100 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Video games on TV in room
    • Manual temperature control
    • Crib on request
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 69 reviews

Our guest reviews for Hotel Mercure Krynica Zdroj Resort & Spa

100% certified reviews from our guests

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4.5/5 TripAdvisor Rating Based on 182 reviews
Certificate of excellence 2016
TripAdvisor certified review
Solo travel - 05/06/2017
« Excellent »

Welcome to the reception was great. Everything that contained Gold status was met. They automatically offered a larger room with a spacious balcony. There was a sweet greeting in the room as well as a welcome drink. The room rate also includes a heated indoor pool and jacuzzi. A underground garage was also available.

TripAdvisor certified review
Couples - 30/04/2017
« Great hotel! »

Really nice hotel, very well equipped spa, polite staff always willing to assist-especially Yana and Sofia at the restaurant. The served breakfast is good with big choice of food. Short stroll from the center although you can park there if you would not like to walk, btw there is underground parking at the hotel but chargeable for hotel guests, I was not warned about the charge upon check in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir/Madam thank you for such a fantastic comment. It is a pleasure to read that you enjoyed the stay in our hotel. We look forward to see you again in Mercure Krynica Zdroj Resort & Spa. Best regards, Mercure Krynica Zdroj Team

TripAdvisor certified review
Family - 13/03/2017
« Mecure »

This is ( was) my favorite hotel and I have been here 5 times already. But this time it was the worst because we travel with children and lady that works at wellness and pool area was very unpleasant to kids and even did not let me go to the pool with baby carriage ( stroller) :( This way we were unable to spend our family vacation together because my husband was with kids at the pool and I was stock with the baby in the room. We have been in this hotel before and never had a problem. But this time it was, thanks to the lady, the worst weekend :(

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir/Madam thank you for taking the time and sharing the comments about your stay with us. Meeting expectations of our quests is the priority for us, that is why we are really sorry to hear that the situation that happened had such a negative influence on your stay. I just would like to say that, among others the reason behind our swimming pool policy is to keep the pool deck clean for people with bare feet. We would like to express our regret that we did not offer the right solution for you at that time. Please accept my sincere apologies. May I ask you to contact us directly via e -mail: rezerwacja@mercurekrynica.pl so we can discuss that in more details Best regards, Mercure Krynica Zdrój Management Team

TripAdvisor certified review
Couples - 23/11/2016
« Weekend stay atMercure Krynica Zdroj Resort and SPA hotel and SPA »

Nice and charming place inside mountains. During a day short walks and stroll on the main avenue and afternoon using excellent SPA. Exiting massage and visits in various saunas are unforgettable. Very clean and not crowded swimming pool and jacussi allowed us really rest during two days stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lukaszb519, thank you for such a fantastic note. It is a pleasure to read that you enjoyed our modern Spa center with the unique saunas and spacious swimming pool. We are very glad that you enjoyed the stay. We look forward to see you again in Mercure Krynica Zdroj Resort&Spa. Kind regards,

TripAdvisor certified review
Business - 16/10/2016
« My stay at Mercure Krynica »

This is a hotel that I would surely recommend to everyone seeking comfort as well as peace and quiet. . Great location, great rooms, great breakfast, great food in general. As a Platinum AccorClub member I was ungraded to a two-level studio. The staff were also extraordinarily nice and helpful.

AccorHotels certified review
Anonymous Families - 14/02/2016

Excelent conditions for children and parents. Restaurant with various menu.

TripAdvisor certified review
Family - 13/01/2016
« Nice venue. »

Great wellness/spa (great masseurs, worth the money), great food in restaurant - all the meals prepared by your cooks were delicious, perfect waitress (Kamila). AC unit little bit loud, even in the small mode bit noisy. Beds werent tided daily. Empty minibar.

TripAdvisor certified review
Couples - 07/08/2014
« Satisfied »

Nice hotel very close to the center. Undeground parking, charged. You might get lost first time you arrive because hotel spans across two buildings. From underground parking You need to take lift to ground floor and then exit the building and outside to the main hotel entrance with reception. Good breakfast with satisfying choice of food. Saunas were great, they have 4 different types. there is a nice inhouse swimming pool but unfortunately open only from 9am to 9pm. Restaurant and bar closes at 10 pm so if You arrive late then make sure You are not hungry. Spa is very well equipped. Prices are reasonable and match the treatment complexity. Ask what the treatment contains not to be dissapointed. Sleep was great, windows closed as airconditioning worked perfectly. Will return in the future.

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