Hotel - La Griffe Roma - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

La Griffe Roma - MGallery by Sofitel

3.5/5 2,012 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
  • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Babysitting on request
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 1 meeting room(s)
  • Conventions hotel
  • Copy/print service available
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Our rooms

The rooms and suites in the collection's charming hotels provide all the modern comforts you expect in an authentic setting.

  • 123 rooms
  • 123 non-smoking rooms
  • 7 rooms for people with reduced mobility
  • 2 connecting rooms
    • Air conditioning
    • Automatic air control
    • Radio in room
    • Manual temperature control
    • Automatic temperature control
    • RJ 45 outlet
    • Shower
    • Hair dryer at reception
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating 1,722 reviews

Our guest reviews for La Griffe Roma - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 2,012 reviews
Family - 17/03/2019 TripAdvisor review
« Amazing room...but pay attention. »

The Griffe Roma - MGallery is a fantastic hotel in a great location. The staff is very helpful and kind. Yet, we had to change rooms twice. The first room (222) had two single beds instead of a double one and was smelly with cigarette smoke, which was unbearable for non-smokers. The second room (523) had mould in-between the shower tiles, which shows that bathroom hotels really should be thoroughly cleaned more frequenty. In both cases, we asked to change rooms and the staff promptly tried to do it. Finally we changed rooms to number 506, which was a fantastic room, large and airy,

Rahim N. Business - 11/03/2019 AccorHotels certified review
« missmanagment, lots of problem »

no internal telephone, no water in the room, first offered the room bellow category which I booked , small room looking to a dark dirty balcony , no drinking complimentary water, for two people only one set of shampoo and so on.... lots more waist of money.

Business - 11/03/2019 TripAdvisor review
« BS »

Describe the service you experienced : Very Good and pleasant Tell us how you liked the room : The charm Talk about the location & amenities : Very practical in the town Say what you liked best & least : The view from the terrace

L. Friends - 10/03/2019 AccorHotels certified review
« need to improve customer service »

I asked to fix leaking showerhead but it's never done during my stay.also it takes ages to check in.

RahimN15 Business - 08/03/2019 TripAdvisor review
« rooms what the hotel offer first not same size as what i booked, the room looking at dirty balcony looking to a wall »

there is no complimentry water in the room, no internal telephone, saving in shampoo etc for a double room only one set, you can't contact the hotel by phone to the hotel reception, the breakfast a mass, they have scrambled eggs but the color is green , and i ask for the cheff and the answer was because of heat.... and lot more .... this hotel as per my rating can be only a 3 star hotel....

Mr C. L. Couples - 07/03/2019 AccorHotels certified review
« Mr C L. »

Great Hotel and staff very polite.

Antoine S. Couples - 06/03/2019 AccorHotels certified review
« Nice place to stay »

2 nights in the wonderfull room #610. Thanks for the gifts and the services. Only negative point : the waitress forgot to give us the coffees asked during our first breakfast.

Frank S. Business - 28/02/2019 AccorHotels certified review
« Noisy, cold rooms »

Climate control makes an unbearable noise, when switched off (in order to be able to sleep) room gets cold over night

Our hotel has responded to the review
Our hotel has responded to the review

Dearest Guest, Thank you for taking the time to tell us about your experience at the La Griffe Roma - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Relation Manager

Shirley S. Friends - 26/02/2019 AccorHotels certified review
« Loveley Hotel »

Lovely hotel great location. Rooms were lovely bed was amazing. If i had one complant it would be the bar service there were 4 in our company and 3 times we had to change the beer we were drinking 4 times. I think staff could have organise this better.

David J. Friends - 26/02/2019 AccorHotels certified review
« First time in Rome »

I found the overall trip was very good but we enjoyed the hotel the staff were very pleasant and helpful. The room we stayed on the eighth floor was plenty big enough for what we required

Lugindo D. A. J. Families - 26/02/2019 AccorHotels certified review
« Visit Rome with Compliments Accor »

Everything was perfect . The Hotel, the rooms , everything.

Our hotel has responded to the review
Our hotel has responded to the review

Dearest Guest, We very much appreciate your comments regarding your stay at the La Griffe Roma - MGallery by Sofitel. It is always a pleasure to receive positive feedback, I will share your with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cinzia Montelli General Manager

Solo travel - 25/02/2019 TripAdvisor review
« MY TRIP »

My stay was perfect .... the hotel is great, the breakfast fantastico .... A single point was a snack, chess salad, whose value was extremely high near the low quality ... 20,00 Euros. Also had a delivery fee of 5.00 euros .... a nonsense the rest was really a very good experience

David K. Couples - 24/02/2019 AccorHotels certified review
« Rocky start, but plesant stay »

The stay started rough, and then was smooth. Our check-in had us waiting for about an hour until our room could be prepared. We had to follow up repeatedly to keep up the status of our room. Once we were allowed to get into the room, our luggage had been incorrectly delivered, for which we once again had to follow up. Fortunately, the matter was promptly resolved. The two-level room was nice and spacious. I believe the A/C did not work in the loft (I don't know if that's intentional or not), which made for some initial uncomfortable sleep due to the loft accumulating all the heat in the room with no way to vent it (the door to the balcony doesn't go high enough to help). Fortunately, we realized keeping the lights off when unneeded helped control the temperature up in the loft. Aside from that, our stay of 7 nights went relatively smooth. Location was great and the staff was helpful. We would consider staying again.

Tori N. Couples - 23/02/2019 AccorHotels certified review
« An average stay but disappointing for the money »

Reception staff were friendly and the room provided everything we need. I was disappointed that the room was not to the standard expected from the pictures on the website and that on one of our days the room was serviced but the towels and bed cover left was dirty, with poo on them. I had to get someone to come back and remake the bed and change the towels after a long day out and we were very tired.

B.p.m Families - 23/02/2019 AccorHotels certified review
« Great hotel for a Rome city break. »

We came for a few days in Rome. The lukewarm reviews do not do this hotel justice. Our junior suite was spacious, comfortable and clean. The staff were kind, attentive and customer focussed. The central location was perfect. We would not hesitate to stay here again.

Anonymous Couples - 20/02/2019 AccorHotels certified review
« Poor facilities, kind service »

They do not have a functioning system to control the temperature in the rooms. In the winter they have heat only so most of the rooms, notable the duplexes, were unbearably hot. The service team, led by Gabriel, was very patient and accommodating and they found a decent solution on the 2nd day of our 3 day stay. Overall, the hotel’s facilities are weak: hallways not very clean, the decor is dated (very 90s), the bed was a nightmare (worse than an army cot).. the list goes on... More like a 3 star and it’s a scandal this place belongs to the MGallery brand (I’ve stayed in 2 and they’re fantastic!!) I was especially disappointed because this trip was a 3 day personal getaway with my wife using my platinum points...

David P. Couples - 20/02/2019 AccorHotels certified review
« Nice hotel. Good location. »

We had a nice stay at the hotel, which is conveniently located for all the main sights and also the central railway station.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David P., We very much appreciate your comments regarding your stay at the La Griffe Roma - MGallery by Sofitel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Manager

Couples - 20/02/2019 TripAdvisor review
« The Magic of Rome »

I had always wanted to stay at this hotel I have had dinner many times but this was my first stay at the hotel . My stay lived up to my expectations, it was so magical and romantic I loved my suite the decor was romantic and the suite was spacious yet intimate at the same time and the clawed bath was just the final touch. The staff was helpful friendly and they went out of their way to meet and request. The food was fantastic I couldn’t decide between dinner lunch or breakfast.

Aisha Friends - 19/02/2019 AccorHotels certified review
« Magical Roman weekend »

It was a dream come true I had always wanted to stay at this hotel, it lived up to my expectations. The view was fantastic the food was delicious the rooms were beautifully and luxuriously decorated the staff were friendly and attentive . The location was central and a short walk from the center of Rome .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aisha, We very much appreciate your comments regarding your stay at the La Griffe Roma - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Manager

Mike Business - 18/02/2019 AccorHotels certified review
« Good location, lovely staff, but the room was only acceptable »

The location on the via Nazionale is quite good. Check-in was very good and welcoming, lovely front-desk and door staff. It sort of went downhill from there though. My room, a junior suite, was awkward with the bed and bathroom upstairs, and the entry and sitting room and tea making downstairs. I found the narrow curved stairway awkward and almost dangerous with a heavy suitcase, so the result was many trips up and down. Making tea means carrying the jug upstairs to get water, really does not make sense. The plumbing was not the best, leaked in places, shower was not good. The air conditioning was impossible to get right, and upstairs was very hot, downstairs cold. The bedside phone didn’t work as it was not plugged in, and the battery was flat. The bed was reasonable, at best. No iron. Breakfast on the 9th floor was excellent (great view !), and the wifi worked ok.

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