Hotel - La Griffe Roma - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

La Griffe Roma - MGallery by Sofitel

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4.0/5 1,657 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
  • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed
  • Breakfast
  • Air Conditioning

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
  • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Bicycle hire facilities  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 1 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

The rooms and suites in the collection's charming hotels provide all the modern comforts you expect in an authentic setting.

  • 123 rooms
  • 113 non-smoking rooms
  • 7 rooms for people with reduced mobility
    • Automatic air control
    • Radio in room
    • Manual temperature control
    • Automatic temperature control
    • Shower
    • Hair dryer at reception
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating Based on 1,062 reviews

Our guest reviews for La Griffe Roma - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,657 reviews
TripAdvisor review
Couples - 20/10/2017
« Three day holiday in Rome »

Great hotel, convenient location to all tourist attractions, we walked everywhere. Hotel staff were very helpful, room was great (610) and must have a drink in the bar at sunset. We didn't eat in the hotel as many good restaurants nearby. Breakfasts however were great.

TripAdvisor review
Peta S Couples - 17/10/2017
« Convenient Location! »

We have stayed in many Boutique Hotels,unfortunately this one did not meet with our expectations. The shower over ran and flooded the bathroom floor,a very bad design due to the fact that the bath tub slanted on the sides with the shower attachment inside! The sofa in the lounge area was very hard and uncomfortable.The mirror in the bathroom distorted ones image.It all looked very pretty but it was lacking. The breakfast was good,plentiful selection.

AccorHotels certified review
Alberto F. Business - 14/10/2017
« great hospitality in a great place »

super

AccorHotels certified review
Anonymous Couples - 12/10/2017
« Disappointing »

I have stayed in a number of MGallery hotels and have received great service, however, this was by far the worst and a great disappointment. When we arrived we had to wait over an hour for the room to be ready (we arrived at around 1.40pm and didn't receive a room until around 3pm) despite being told it would be ready within 10 minutes when we returned back to the hotel at around 2.10. When we got to the room the bed was uncomfortable, had noisy springs and had clearly not been checked as there was a large lump which was lower than the rest of the mattress and felt like either there was a problem with the springs or the slats. It was also 2 single beds shoved together rather than a proper double bed, which was poor considering the cost paid for the room. The air conditioning also didn't work and we had to obtain additional blankets as it was so cold in the room. It was a shame as the hotel itself is situated in a great area, but it was unfortunately not up to the standards expected.

AccorHotels certified review
Peta Couples - 11/10/2017
« A very good location! »

We have stayed in many hotels around the world,but, never have we had to wait, until exactly to the minute, to check in. We took a shower and water went all over the flour, no shower door or curtain,water flowed down the side of the bathtub like a river. We went sightseeing and returned at 3:30 pm, the room had not been made up! My husband needed some small change, Reception did not have any! We enjoyed the breakfast, a good selection. The room was nicely laid out and decorated,we were in Room 615.

TripAdvisor review
Business - 11/10/2017
« Had expectet better »

Had booked for 6 nights. First night in room with leaking wall mounted toilet. Next day moved to another room with terrible bed and TV with no signal from English and french channels - technician tried to fix but was unable. Personel were very helpful and tried their best - moved silently to another nearby hotel after 3 nights.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the La Griffe Roma MGallery By Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Relation

AccorHotels certified review
Lydia L. Friends - 10/10/2017
« Above Average »

Overall a nice hotel. New, clean and well maintained. Good location, good security and English speaking staff. Some issues encountered with how to use the door access card properly (not well explained by the staff, so issues were encountered). Issue resolved when staff came up to the room to check the access card and demonstrated the correct use of the key card Issues with the water temperature varying constantly. Hot, cold, warm, cool. Inconsistent water temperature in the shower

AccorHotels certified review
Edi F. Business - 09/10/2017
« Battleling the way »

We had booked for 6 nights. At the first room we spent the night the wall mounted toilet was leaking when flushing and had therefore to put towels underneath to avoid it from spreading. We were moved to another room where we found the TV not receiving signal for English and French channels, the technician could nothing do - poor guy, as he said "no é mia culpa". The bed of that new room was terrible - you felt laying straight on the springs of the matress.. The personel, however, were very friendly and tryed to be helpful. On the third day we had enough and decided to silently check out of this hotel and move to another hotel nearby for our remaining three days. Guess we jdidn't have luck this time.

AccorHotels certified review
Ode Couples - 09/10/2017

Good location, friendly staff, but the room we had is not the m gallery standard, small room, pillows not good, cracked glass on the window, bathroom have orange stains on the wall, cracked cistern, sink and shower. This hotel is nowhere as good as lagare m gallery in Milan and in Venice

AccorHotels certified review
Damian D. Couples - 05/10/2017
« Disappointing, considering the premium level of Accor hotel »

We arrived in September for our honeymoon stay. No recognition was made of this and we had little or no support from the hotel while we were there, other than help with out bags to the room. Given this was our honeymoon, I have expected a better standard of room given the Sofitel brand, instead we had a room with very little space and a standard of bed and furniture that is bettered in a standard Accor offering, e.g. Mercure. Also the wifi connection was so weak in the room, we could not use it. I had cashed in my accrued loyalty points for the stay and wish I had instead opted for a Mercure in Rome rather than this Sofitel.

AccorHotels certified review
Robyn Families - 27/09/2017

Bathroom cleanliness was a disappointment, mould on the wall tiles, shower head and ceiling. Hot food on the breakfast buffet was cold. Apart from that all was ok. Joseph the doorman was extremely kind, helpful and knowledgeable.

AccorHotels certified review
M. Families - 27/09/2017
« Good hotel, well located and with top service »

Nice stay, with very good service and comfortable rooms. The breakfast should be included in the rate or offered for a better price. It is crucial to decrease the level of noise in the rooms, this has a very negative impact in the customer's overall experience.

AccorHotels certified review
K Couples - 27/09/2017
« No great »

Daniel at the reception was very unhelpful.

AccorHotels certified review
Usa V. Couples - 24/09/2017

Guiilia and Claudia provided wonderful customer service!

AccorHotels certified review
John L. Couples - 23/09/2017
« Edgy design idea, very poorly executed. »

Floor 9 restaurant service poor, breakfast selections very average at best. Whole of floor 9 looks tatty - nothing smart about it!

TripAdvisor review
Couples - 20/09/2017
« Disappointing »

Great location. However the customer service and rooms were not the standard i'd expect as an Accor Member. Arrived to find we'd been given a room on L5 with two single beds, v romantic as a couple bit lovely room! Asked if we could have a double - no problems, moved to L3 319 internal room with no external windows, open the door and it skims the end of the bed.... No room for suitcases and your knees touch the wall when sitting on the toilet. We'd been in the room for 10mins and reception called asking how we liked the new room, after explaining it was a little small, she acknowledged this and said we could move rooms the next day, acknowledging it wasn't an ideal situation. Ventured to reception the next afternoon as requested only to find two staff members argue in Italian over our room and were told no we couldn't move as the were fully booked and to try again tomorrow. Didn't bother as it was clear a move was never going to happen. Disappointed as the reviews of the hotel were good. Hard not to compare MGallery to the Mercure we'd stayed in in Florence the three nights before where the reception desk staff were exceptional and the rooms were clean, spacious and great! Will reconsider the MGallery Brand from now on, perhaps it was just room 319 and the others are up to Accor standards but wouldn't pay the amount we did to stay there again.

AccorHotels certified review
I. D. Couples - 18/09/2017
« Bad experience »

Definitely not 5* level. Very dissapointed with hospitality rendered.

AccorHotels certified review
Michael R. Couples - 18/09/2017
« No consistent adequate level »

Staff at reception and lobby kind and helpful. Staff at restaurant got rude after complaining the second time getting a wrong check what was the restaurants fault. Absolute unacceptable. Rooms are no five star level. Interior in room and bathroom is worn.

AccorHotels certified review
Sharon F. Solo - 18/09/2017
« Absolutely wonderful »

It was my first trip to Rome and to have stayed with La Griffe Roma just made the experience wonderful. Coming back after a long day sightseeing to have complimentary treats in my room just added to the atmosphere. The staff went out of their way to help my room was always pristine. The breakfast was plentiful with so many different choices.

AccorHotels certified review
Thomai K. Families - 14/09/2017
« A pleasant stay »

We enjoyed our stay a lot . Room nice and comfortable . The staff was friendly. Very close to historic centre and shops and also to metro station .

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