Hotel - Mercure Chengdu North
Mercure Hotel Mercure Hotel

Mercure Chengdu North

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3.5/5 93 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 12h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • Breakfast
  • Fitness centre
  • Massage

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Massage

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 4 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Mercure Chengdu North features with 290 beautiful rooms and suites.From the Non-smoking floors to the Executive Floor, the hotel offers attentive and personalised service to meet all your needs.

  • 290 rooms
  • 83 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WiFi in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.5/5 AccorHotels Rating Based on 106 reviews

Our guest reviews for Mercure Chengdu North

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 93 reviews
AccorHotels certified review
Jared Q. Couples - 06/10/2017
« overall experience but the infrastructure need to be updated »

Service is nice for the stay. Close the Chengdu Railway station is very convenient. Considering the hotel is close to the peripherique, we understand that there will be some noise there. But those windows sound-proof effect is bad, which give us some bad sleep during the stay.

TripAdvisor review
Friends getaway - 19/09/2017
« Some really poor service »

Check in was unpleasant and some of the staff really need some basic customer service training including recognition of Accor loyalty. Some other staff members were wonderful but I wouldn't stay here again.

AccorHotels certified review
David Business - 24/08/2017
« good stay »

simple and good

AccorHotels certified review
Lenny S. Solo - 02/08/2017
« helpful, friendly hotel staff »

I was lucky to have chosen Mercure Chengdu North. I arrived in the city early morning and got to the hotel at about 04:00. I was supposed to wait until noon to check in. I was so tired and sleepy.... Fortunately the front office staff let me check-in to my room at 06:00. They also speak English quite well (which is quite surprising in Chengdu). Room is also clean and spacious.

AccorHotels certified review
Anonymous Business - 05/04/2017

The hotel had limited staff that could speak English. The breakfast experience was terrible

AccorHotels certified review
Anonymous Business - 19/02/2017

I asked morning call. But they forgot and make me nearly miss my thing. No drink treat. Even they gave ticket but no useful.

AccorHotels certified review
Anonymous Business - 27/12/2016

From the moment I stepped into the Hotel, I have had an unpleasant experience with the Hotel. First, the restroom at the first (ground) floor was very dirty and there were toilet papers on the floor everywhere. Second, I sincerely appreciate the gesture of upgrading my room to the next level, but, I was not informed that the Business Lounge is under renovation and I would have expected that the receptionist would have kindly informed me of the matter. Only when I asked that the receptionist mentioned that it is under renovation. My suggestion would be a courtesy email informing myself of the situation and I would not have a surprise when I checked into the hotel. Third, I was very surprised that being a Platinum Card member, I was denied breakfast on the morning of the 24th of December 2016. What was really shocking when I was clearly told that I would be allowed to have my breakfast whiist staying at the hotel upon my arrival (check-in). When I was denied to have my breakfast, I decided not to have my breakfast at the hotel. Forth, the bathroom amenitiies were not replenished as I had to use the left over of shower gel and shampoo. Do kindly look into the matter further. Finally, I would have expected that when I checked out from the hotel, someone from the hotel should have taken my luggage from the hotel lobby to the taxi as a courtesy gesture from the hotel, but I had to carry my own bag and I was not very pleased with the situation, To the very least, an offer of help would have been a different experience altogether.

AccorHotels certified review
Anonymous Couples - 26/09/2016

We were very much disappointed that we had to discuss with hotel staff every morning about the fact that our breakfast was included according to our reservation, where hotel staff insisted it was not. Even after showing the reservation confirmation on the first morning, we had to discuss this every following morning.

AccorHotels certified review
Anonymous Families - 19/09/2016

Almost staff could not speak english, I met 2 staff can speak english but not well. Resataurant is so chinese style, so forigners has difficulty to eat. Some chinese smoked lobby, bar, resataurant but staffs not stop chinese.

AccorHotels certified review
Anonymous Friends - 05/09/2016

Comfort hotel, but lacking of commitment to deliver services for their royal member.

AccorHotels certified review
Anonymous Couples - 03/07/2016

The atmosphere was not welcoming and it seems that they cater more to the locals.

AccorHotels certified review
Anonymous Friends - 24/06/2016

Friendly staff, although limited English. Would stay again. Great restaurant

TripAdvisor review
Couples - 15/06/2016
« Loud banging mechanical noise throughout the night »

The room we stayed in was fine. However, there was a very loud banging mechanical noise. We are not entirely sure where it came from. It kept reoccurring throughout the night and did woke us up several times in the middle of the night. Not a happy bunny.

AccorHotels certified review
Anonymous Business - 12/06/2016

Very nice service handled by Antonio,but there ia a problem with the hotel location and A/C

AccorHotels certified review
Anonymous Business - 31/05/2016

Front desk is professional and nice attitude to guests and room is clean but canteen for breakfast is not organized well for efficient service and elevator is somehow required repair and maintenance. Doorman is also not full attention on duty.

AccorHotels certified review
Anonymous Business - 06/05/2016

nice bed, but the air condition is not good. No free car parking.

AccorHotels certified review
Anonymous Business - 18/07/2015

Poor internet connection. Add on router did not work. Temperature in the room was 25 degree even with the thermostat set to 18. This was after I switched to another room hoping the AC and internet would work better.

AccorHotels certified review
Anonymous Solo - 04/07/2015

Room not as clean as I would have expected. Air conditioning not functioning efficiently. Breakfast average.

TripAdvisor review
Couples - 02/07/2015
« super staff »

location ideal if you know the railway is opposite on the top level and the North Railway about 1 KM and the bus station to the airport about 8oo m away. Staff very helpfull, they like Europeans. Breakfast if you like Chinese wonderfull.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, thank you for taking the time to post your feedback after your stay at our Mercure Chengdu North Hotel. Guest satisfaction is our number one goal and there is nothing better than achieving that! We are happy our hotel and staff met all your needs during your stay! We are looking forward for your stay again.

TripAdvisor review
jackfranzmaria Solo travel - 28/05/2015
« acceptable hotel »

Location quite ok if you know how to get around. Needs a little bit improvement in service and staff. Rooms on top floors ok, some without wifi. From airport about 1 h by taxi or train maybe faster. Nice Restaurants in walking distance.1 KM

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for staying Mercure Chengdu North Hotel. Your kind comments and your loyalty is well appreciated. Your comments are highly important for us, We have also noted your kind comments on our staff service, we have to improve on and on which we can certainly do better. We look forward to having you with us again.

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