Hotel - Mercure Hotel Berlin Zentrum
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Mercure Hotel

Mercure Hotel Berlin Zentrum

Fuggerstr 8 
10777  Berlin
GERMANY

613 reviews
TripAdvisor Rating Based on 613 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Private outdoor parking
  • Wheelchair access
  • Pet allowed 15  EUR
  • 100% non-smoking hotel

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Private outdoor parking
  • Wheelchair access
  • Pet allowed 15  EUR
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Bicycle hire facilities

Catering

  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-10:30
    • Opening hours : Week-end 07:00-11:00

Business services

  • Self service business centre
See all services

Our rooms

The 3-star Mercure Hotel Berlin an der Urania is an oasis of calm right in the center of the hustle and bustle of Berlin. Guests can choose between Standard, Privilege and Superior Rooms. The hotel has 78 comfortable rooms in total, with free WIFI.flat-screen TV and tea and coffee-making facilities. Children up to the age of 12 may sleep in your Privilege Room for free. In Superior Rooms, one child up to the age of 6 may stay free of charge. Your pet is also welcome (charge of EUR 15/night).

  • 78 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Crib on request
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating Based on 120 reviews

Our guest reviews for Mercure Hotel Berlin Zentrum

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 613 reviews
AccorHotels certified review
Goran Business - 07/07/2017
« Regular stay »

The hotel is correct, but definitely not at the same level as other Mercure hôtels. The choice for breakfast is not very large, the juice is not a natural juice. The location is OK, it is calm and it is close to the center but there is nothing intersting around hotel.

AccorHotels certified review
E. V. Friends - 04/07/2017

This hotel is in a great location, close to nollendorfplatz stasion where connection is great to everywhere you like. Two girls on our arrival and during the stay were really helpful, could say 'Thank you again'. I was a bit disappointed with the housekeeping, specially on my last day before checking out as they start knocking on our door since around 9 am. They cleaned our room on the 3rd day, but it looked like they forgot to change our beddings, which I wasn't really fussed. In overall I was really happy with what I got and what I was offered.

AccorHotels certified review
Travellingfinns Couples - 04/07/2017
« Reception desk staff lacks all basic customer service capabilities »

As Accor Gold Card Member we sent an e-mail to hotel in advance asking for early check-in and similar privileges related to the Card holder's status. Arrived to hotel around at 10 a.m. due to early flight and asked for the room to check-in. The young female staff member told us that they are fully booked and we should return back at 3 p.m. which is the official check-in time. When we asked that is there any possibilities for earlier check-in due to the Gold Card and because we waked already at 4 a.m. in the morning due to flight the reply was the same - we are fully booked. Hey - if I would run the hotel I would make some priorities and would clean first the rooms for Accor Members and especially for the loyal Gold and Platinum Members. But here not. Thanks for the great first impression! The entire front desk staff proved during our 4 night stay following the same priciples with no customer service capabilities. The young male assistant was always flashing his smile jus for 1 second signalling "Hey I am now super friendly for You" and after that the same ice cold service with no smile at all. He should be filmed and see how extremely annoying that is. When leaving the hotel the front desk staff - the young male and the female with glasses - did not bother to say even goodbye for us. It was much more important chatting with each others. Great thanks for the Gold Card members! So do not bother to come here for the service... As hotel Manager I would either fire the reception desk staff or then put them to very efficient customer service education starting from the very basic things. Apparently the present staff has not got any training for customer service, not even on the basic level. The staff at the breakfast room was the opposite. They really had much of work (unlike the reception desk staff) but always had smiles and were very friendly.

TripAdvisor certified review
stretch7250_1 Solo travel - 14/06/2017
« In the heart of many things. »

This is the second time I've stayed at this hotel. Once again I found the staff very friendly and helpful in all things. The knowledge of the staff at reception was good and they were able to give money saving advice as well as local restaurants and eateries which I found offered great food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you so much for your wonderful feedback! This was a real pleasure to read. We are very happy you enjoyed to stay with us and are looking forward to welcome you a third time and hopefully many more. :) With best regards from Berlin, Marianne Skarupke Assistant Manager Customer Care

TripAdvisor certified review
bertrandk29 Couples - 14/05/2017
« Good value »

Good room size Quiet area and close to the U-bahn so very easy to go everywhere Lot of bars and restaurants around the hotel Nice breakfast with lot of choice Furniture looks a little old need some refurbishement

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bertrand, we are happy to read that you enjoyed your stay at our Mercure Hotel Berlin Zentrum and our central location. We hope to welcome you soon again. Best regards from Berlin. Marianne Skarupke Assistant Manager Customer Care

TripAdvisor certified review
Solo travel - 05/04/2017
« Weekend in Berlin »

I always book this hotel when I'm in Berlin. It is an a quiet hotel. Breakfast is very complete! The beds are of good quality and the location of the hotel is near the underground stations Nollendorfplatz and Wittenbergplatz

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rodolfo, thank you so much for your stay again in our house. We are looking forward to welcome you again and hope you had a pleasant trip home. With best regards from Berlin, Marianne Skarupke Assistant Manager Customer Care

TripAdvisor certified review
Couples - 16/03/2017
« Budget Hotel with a quality feel »

Great room, Clean hotel and great service. It's located in a quite neighbourhood away from the main road. Lots of nice eating places within walking distance. Perfectly located for the Berlin gay scene might be a bit far from the usual tourist sights if your not familiar with the city.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pete, thank you so much for your 5 points review!! We are so happy you liked to stay with us. For those unfamiliar with the city, due to our history with the wall, Berlin has two centers. Our house is located in the middle of the western city center and about 15 minutes by public transportation to the eastern city center. :) Pete, we hope you had a pleasant trip home and are very much looking forward to welcome you again in our house. Best wishes, Marianne Skarupke Assistant Manager Customer Care

TripAdvisor certified review
RalphSingapore66 Solo travel - 09/03/2017
« practical and pleasant »

This mid-scale hotel is in a very convenient part of Berlin, not far from public transport and in the middle of the gay area of Berlin, tho the guests were from all types of society. The rooms are very plain and old fashioned but they are clean and quiet. The bed is comfortable and the breakfast has various price options. The staff in reception are lovely and the restaurant manager is also very helpful and pleasant For the price paid the hotel gives excellent value

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ralph, thank you very much for feedback to your stay with us. We are very happy to hear that you enjoyed staying with us. Hope to see you soon again and wish you a great time. With best regards from Berlin, Marianne Skarupke Assistant Manager Customer Care

TripAdvisor certified review
Couples - 23/02/2017
« Comfortable and welcoming »

We stayed three nights Friday to Monday. The reception staff were very polite and helpful. We could leave our luggage there until the room was ready at 3pm, and went out to discover we were a five minute walk to KaDeWe, Europe's largest department store! The subway stations were also very convenient. Our room was on the fifth floor and was pleasantly laid out, clean and quiet. Breakfast was very generous, plenty of choice, and the staff were friendly and polite. We felt at home in this hotel and would recommend it for its location beside the shops on Kurfürstendamm, its proximity to underground stations and its good value for money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Genny, Thank you so much for your great feedback!!! So happy to read that you had such a good time with us and are very much looking forward to welcome you again in our house. Best Wishes from Berlin, Marianne Skarupke Assistant Manager Customer Care

TripAdvisor certified review
Solo travel - 21/02/2017
« just ok »

Good location and good friendly staff. I really enjoy my time in Berlin but the hotel is a bit old. Great location with good restaurant and shops. The bathroom are just ok and the room are very old fashion. I was aspect something better for a Mercure Hotel. I habe been in a lot of them and this is not my favourite so far unfortunately

TripAdvisor certified review
Business - 06/01/2017
« Convenient location in Schoneberg is essential »

Everything went rather well as soon as you don't mind that the hotel finishing looks rather outdated and pillows are pretty basic. I also would only suggest that the staff at the reception behaves in a bit more warmer way, without that stereotypical German polite detachment, especially when a guest has to fill this appalling check-in form required by local bureaucrats. One more thing: free parking in the block around the hotel came as a nice surprise - it's something you don't expect to find in this district.

Our hotel has responded to the review
Our hotel has responded to the review

Dear R_Occupant, thank you very much for your feedback to your stay. Our check in procedure has become way warmer even though the form still needs to be filled out quite thoroughly. But oh well how complete would feel a stay in Berlin without experiencing German bureaucracy as well ;). We like to hear that you have enjoyed your stay in our house and everything went smoothly. We would love to welcome you again. With best regards from Berlin Mercure Hotel Berlin Zentrum Marianne Skarupke Assistant Manager Customer Care

TripAdvisor certified review
Couples - 01/12/2016
« Gay friendly hotel »

This hotel is in the main centre gay area it was are second stay here the first time we book room only this time the reception said why not try breakfast as is reduced price if you book day before so we tried it it was good so we booked for rest of the 10 days this was a miss stake every day we had to ask for items to be refilled which was not good also this time they was two large groups in the hotel separate times talking very loud on corridors then banging they doors all time so was bit annoying as when we came home late we kept the nose down would I stay there again yes I would but would do room only thou staff are nice rooms lovely a clean so yes I would stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, thank you very much for your feedback. We would have been happy to at least move you to a more quiet floor and recommended you a later time for breakfast to enjoy your stay in our house even more. Non the less are we very happy to see that you liked our house still and would be very pleased to welcome you again at our place. With best regards from Berlin Marianne Skarupke Assistant Manager Customer Care

AccorHotels certified review
Anonymous Friends - 15/11/2016

Friendly staff, comfortable rooms and beds, ideal location

TripAdvisor certified review
FoodieTW Solo travel - 15/09/2016
« Functional »

I stayed at the Mercure Zentrum for a long weekend in September. The temperature was in the high 20's / low 30's, and my room didn't have air conditioning, despite paying extra for a "superior room". The security window only opened a fraction so didn't let in much breeze, while letting in all the outside noise. Wifi worked very intermittently, and when I highlighted this on a couple of occasions the hotel staff asked what floor I was on and just sort of shrugged. Not great considering it's the 21st century, and that I paid extra for the "business service". I was also really surprised that the room keys were actual keys, attached to large plastic key-fobs, rather than the card access that pretty much everywhere has these days. It's common practice here to leave your key at reception as you go out, and request it again when you come back. It felt like it was the 90's again. Worst of all was the huge price-hike for this specific weekend due to Folsom, meaning that the rate was some 50% higher than normal. With that all said, the staff were friendly and the location is good. Just needs bringing up to spec and brought in line with the kind of hotel/services that you'd expect for over EUR200 per night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear FoodieTW, We are glad to read how you liked our good location and our staff. Luckily the weather was on good terms with our district during your visit at the fair. In summer we always like to recommend our bigger and air conditioned privilege-category, since neither our standard- nor our superior-room-category are equipped with an air-conditioning. We do understand that some recommendations and conditions such as leaving the key at the reception and safety-windows, can be taken as a nuisance but please be ensured these recommendations and services are for the sake of our guests. We hope you had a pleasant trip home and hope to welcome you again in our house. With best regard, Mercure Hotel Berlin Zentrum Marianne Skarupke Assistant Manager Customer Care

TripAdvisor certified review
Couples - 17/08/2016
« Worth to come back »

Decent hotel in a very good location, close to the subway, quiet area, cozy cafes, bars etc. A little too long waiting for check-in but the service was friendly. My partner had a birthday and after my earlier request the hotel staff prepared a nice surprise. Also my Le Club Accor Hotels status recognized. No major complaints regarding the room although it was a little small and no A/C which can be a bit problematic during hot weather. Minibar available. A nicely decorated bathroom but the shower really small. Wifi work OK.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mercure-guest Thank you for your great feedback. It´s great to hear that you enjoyed Berlin and our hotel. We are looking forward to your next stay with us. Kind regards Mercure Hotel Berlin Zentrum

TripAdvisor certified review
Couples - 11/07/2016
« very cozy and ideal for the area »

The hotel itself is really nice as it fits perfectly into its surrounding, the Nollendorfplatz-area. We were a bit disappointing about the catering offers at the bar - even though the menu itself offered some agreeable snacks our choice was limited by quite a number of them not being available. With regards to sleeping quality my partner's and my view differed - whereas I found the hotel too noisy (background noises) he was ok. So, maybe it's not so good for people who need it extra-quiet when they want to go to sleep. Apart from that a nice hotel - even with those points of critique I would come back. :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Katrin It is pleasure for us to read your feedback. Thank you! We also provide rooms to the quite backyard. We are looking forward to welcome you soon again. Kind regards Mercure Hotel Berlin Zentrum

TripAdvisor certified review
asarad Business - 25/06/2016
« No AC, Rude Check-in »

Good basic hotel, which I have stayed at previously. Standard rooms at least do not have air conditioning, so are very stuffy in a Berlin summer. No problems other times of the year. Young earring bedecked man at check-in was very rude - needs training. Breakfast staff very friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Asarad We thank you for your detailed feedback and the time you invested. Please be assured that we respect your suggestion of take staff friendliness seriously and pay special attention to it. We are looking forward to welcome you again. Kind regards Mercure Hotel Berlin Zentrum

AccorHotels certified review
Anonymous Families - 25/05/2016

It was very nice to stay at your hotel. I have stayed there once before with my husband. The hotel is situated very close to shopping, train etc and yet there is not much noise to be heard from the traffic. I will recommend this hotel to others.

TripAdvisor certified review
Friends getaway - 02/03/2016
« Short weekend trip »

Been staying here twice before. Satisfied with the location, the frontdesk, and good breakfast buffee. Not much to complain. The shower however; sometimes the water can all of sudden turn very Cold, and other times very warm.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andy N We thank you for your detailed feedback and the time you invested. We are looking forward to welcome you again. Kind regards Mercure Hotel Berlin Zentrum

AccorHotels certified review
Anonymous Solo - 24/02/2016

Lovely little hotel, excellent location, friendly staff, great location. Feels like a family run hotel!

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