Novotel London Canary Wharf Hotel 4 stars

TripAdvisor rating 4.5/5 1,208 reviews
Novotel London Canary Wharf
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+ 23 Services
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Room 1

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Hotel extras

  • 7 min walk to Canary Wharf underground with easy access to the City, O2 Arena and Greenwich

  • Exclusive Le CLub Lounge

  • 313 contemporary guest rooms including 26 designer style Suites with panoramic London views

  • 9 design inspired meeting rooms including E-board technology

  • BOKAN - Three breath taking options for food and drink located on the hotel's top floors

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parking (Nearby)
  • Accessibility for people with reduced mobility
  • Pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Sauna
  • Babysitting on request
Catering
  • Breakfast
  • 2 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel London Canary Wharf

40 Marsh Wall
E14 9TP
london
united kingdom

Tel: +4402035300500

Fax: (+44)02079871040

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUS :   135 D3 D7 MARSH WALL

  • SUBWAY :   DLR JUBILEE CANARY WHARF

  • By plane

    LONDON CITY AIRPORT At 8km / 5 miles

  • By plane

    LONDON CITY AIRPORT At 8.05km / 5 miles

  • By boat

    THAMES CLIPPER At 2.2km / 1.37 miles

  • By train

    LIMEHOUSE At 1.61km / 1 miles

GPS :51.501331, -0.023293

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Superior Double Room

  • Max. number of persons: 2
  • Area: From 30
  • Wireless internet in your room
  • Bathroom products
  • Multimedia hub

Superior Twin Room

  • Max. number of persons: 2
  • Area: From 30
  • Wireless internet in your room
  • Bathroom products
  • Multimedia hub

Deluxe Double Room

  • Max. number of persons: 2
  • Area: From 30
  • Wireless internet in your room
  • Business Desk
  • Bathroom products
  • Multimedia hub
  • Iron

Deluxe Twin Room

  • Max. number of persons: 2
  • Area: From 30
  • Wireless internet in your room
  • Business Desk
  • Bathroom products
  • Multimedia hub
  • Iron

Executive Room

  • Max. number of persons: 2
  • Area: From 30
  • Wireless internet in your room
  • Bathroom products
  • Multimedia hub

Studio Suite

  • Max. number of persons: 2
  • Area: From 50
  • Wireless internet in your room
  • Bathroom products
  • Multimedia hub

Executive Suite

  • Max. number of persons: 2
  • Area: From 50
  • Wireless internet in your room
  • Nespresso machine
  • Bathroom products
  • Multimedia hub

Executive Terrace Suite

  • Max. number of persons: 2
  • Area: From 50
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Business Desk
  • Nespresso machine
  • Bathroom products
  • Multimedia hub(...)

Our restaurants and bars

BOKAN 37

Type of cuisine: International

We are BOKAN, the award winning 2 AA Rosette dockside beacon for artisanal food and drink. We have crafted a menu inspired by rich European cultural cuisines that have flowed along the Thames since ancient times.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CANARY COFFEE

Type of cuisine: Cafe

A cosy and stylish space located on street level with outdoor terrace seating - relax, unwind and indulge in a selection of locally roasted artisan coffee, pastries, snacks and stone baked pizza at Canary Coffee.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LECLUB LOUNGE

Photo non contractuelle / Strictly non binding

A warm welcome to Le Club Lounge - our stylish and cosy space designed exclusively for our Le Club Accor Hotel members. An ideal getaway from the hustle and bustle of the hotel with a range of refreshments and snacks available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BOKAN 38

Photo non contractuelle / Strictly non binding

Inspired mixology, locally distilled spirits, craft beers and extensive wine list set in a memorable space with views of Canary Wharf and the City of London. For reservations, dress code and age policy, please visit bokanlondon.co.uk

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BOKAN 39

Photo non contractuelle / Strictly non binding

Lounge in the sky and admire breath taking 360 degree views across the London skyline - take the chance to perch inside at the rooftop bar or unwind on the terrace. For reservations, dress code and age policy, please visit bokanlondon.co.uk

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 96

  • Maximum capacity: 75 people

  • Maximum banquet capacity: 40 people

Find out more

Our guest reviews for
Novotel London Canary Wharf

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

8,815 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

1,208 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Amazing family break

Customer review rating 4.5/5

Jo V. Families - 11/08/2019 AccorHotels review

We stayed for 2 nights at Novotel with 2 adults, 2 kids. We were allocated adjoining rooms which the kids loved. The hotel is fantastic, visited the bar on the 39th floor and the views were out of this world. All the staff were great too!!

Dear Jo, Thank you so much for taking the time to complete our Guest Satisfaction Survey. We are thrilled to see that your family enjoyed their stay with us and we thank you for choosing us as your home away from home whilst visiting London. Our apologies that you were not made aware of our child protection policy and please know that I will ensure our Reservations team are aware of this. Thank you again for choosing to stay with us and we hope to welcome you back again soon. Warm regards, SARAH MARTIN Guest Experience Manager

Prompt and fast

Customer review rating 4.5/5

Bertram Business - 11/08/2019 AccorHotels review

N/a

Dear Bertram, Thank you so much for taking the time to complete our Guest Satisfaction Survey. We are thrilled to see that you enjoyed your stay with us and thank you for choosing us as your home away from home. We hope to welcome you back again soon. Warm regards, SARAH MARTIN Guest Experience Manager
Customer review rating 4.5/5

Anonymous Couples - 11/08/2019 AccorHotels review

A great but short stay. Very clean & welcoming. The most beautiful views. Very comfy beds.

Dear Kerry, Thank you so much for taking the time to complete our Guest Satisfaction Survey. We are thrilled to see that you had a great stay with us and we hope to welcome you back again soon for a much longer stay. Warm regards, SARAH MARTIN Guest Experience Manager

Great place to stay

Customer review rating 4.5/5

Anonymous Business - 11/08/2019 AccorHotels review

We stayed for a party here on the rooftop bar and thought the whole experience was excellent from start to finish. Couldn’t pick a flaw with anything. Breakfast was lovely and the staff couldn’t do enough for you

Dear Claire, Thank you so much for taking the time to complete our Guest Satisfaction Survey and this amazing feedback! It is always our goal to make sure our guests are happy and I look forward to sharing your lovely comments with our team. Thank you for choosing to stay with us and we hope to welcome you back again soon. Warm regards, SARAH MARTIN Guest Experience Manager

London was amazing!

Customer review rating 4.5/5

Anna Solo - 11/08/2019 AccorHotels review

Alles war top.

Dear Anna Katharina, Thank you so much for taking the time to complete our Guest Satisfaction Survey. We are thrilled to see that you had an amazing stay with us and thank you for choosing us as your home away from home. Warm regards, SARAH MARTIN Guest Experience Manager

Will be back!

Customer review rating 4.5/5

Georgina H. Couples - 11/08/2019 AccorHotels review

Excellent stay from start to finish, very happy!

Dear Georgina, Thank you so much for taking the time to complete our Guest Satisfaction Survey. We are thrilled to see that you had an excellent stay with us and thank you for choosing us as your home away from home. Warm regards, SARAH MARTIN Guest Experience Manager

Unexpected upgrade

TripAdvisor rating 4.5/5

ayshhk Solo travel - 11/08/2019 TripAdvisor review

I was upgraded to an executive room on 31st floor. The view was great. Thames was just on the edge of the window. The room was clean and comfortable. The qaulity of the breakfast was as high as usual with good choices. Though the gym was not big but the equipment was satisfactory. The staff was as attentive, kind and helpful as before. The complimentary snack bar was a nice touch.

We love our 5 star review ayshhk, thank you for sharing this. I am so glad you enjoyed your upgrade with the amazing views. We are looking forward to welcoming you back soon. Jacqui & The Canary Wharf Family

You

Customer review rating 4.5/5

Marcus B. Couples - 10/08/2019 AccorHotels review

experience was very good and pleased with the service

Dear Marcus, Thank you so much for taking the time to complete our Guest Satisfaction Survey. We are thrilled to see that you enjoyed your stay with us and thank you for choosing us as your home away from home. We hope to welcome you back again soon. Warm regards, SARAH MARTIN Guest Experience Manager

Good but not as expected

Customer review rating 4.5/5

Ibrahim A. Families - 10/08/2019 AccorHotels review

The room quite clean but there is no such welcoming to loyal programme member. Two room where booked but non of them been upegraded although the next room catagory are avaliable in booking website and one of them not in a good view. Also we had to pick all our luggage to the room as there is no baggage handler.

Dear Ibrahim, Thank you so much for taking the time to complete our Guest Satisfaction Survey. It is disappointing to hear that you were not happy with the rooms allocated to you during your stay and felt as such that you received no special benefits for being a LeClub member. Whilst we always do our best to upgrade our Platinum members, as you are aware this upgrade is never guaranteed and based on availability. As you had booked 2x twin rooms, we do not have a higher category for this bedding configuration available at our hotel. Thank you again for choosing to stay with us. Sincerely, SARAH MARTIN Guest Experience Manager

Amazing birthday experience

Customer review rating 4.5/5

Danielle Couples - 09/08/2019 AccorHotels review

Went to Novotel CW for my 30th birthday and everything was spotless. The only thing I’d point out that could be better was a pool temperature, which was rather cold. But everything else was amazing. Thank you so much Jacqui, Sarah and Franciele for your excellent services and customer experience!

Dear Danielle, Thank you so much for taking the time to complete our Guest Satisfaction Survey. We are thrilled to see that you enjoyed your stay with us and thank you for choosing us as your home away from home. We hope you had an amazing birthday and as I told you when we met, no need for you to worry about the 30's! We hope to welcome you back again soon. Warm regards, FRANCIELE NUNES Guest Services Coordinator

noisy atmosphere from external

Customer review rating 4.5/5

Anonymous Business - 09/08/2019 AccorHotels review

good all around, however wojuld mention building work to guests before check in to confirm they are happy to stay. An early start is not welcomed by construction outside in the early hours

Dear Kiran, Thank you so much for taking the time to complete our Guest Satisfaction Survey. Whilst it's a pleasure to hear that overall you had a good stay, we're sorry to hear that the noise from surrounding construction did impact on your stay with us. Unfortunately this is something that is outside of our control and we apologise for any inconvenience this caused you. Kind regards, SARAH MARTIN Guest Experience Manager

Great service as always

Customer review rating 4.5/5

Ebru Business - 09/08/2019 AccorHotels review

really enjoyable

Dear Ebru, Thank you so much for taking the time to complete our Guest Satisfaction Survey. It's a pleasure to hear you had another great stay with us and we hope to welcome you back again soon. Warm regards, SARAH MARTIN Guest Experience Manager

Excellent all round

Customer review rating 4.5/5

Oliver G. Business - 09/08/2019 AccorHotels review

Stayed one night for business and overall experience was outstanding. Room pristine and we'll sized for the price, excellent facilities and the restaurant and bar are first-class. My only exceptionally minor gripes are: > Absence of any weights over 10kg in the gym. I understand this is probably for health and safety reasons but not ideal. > The sauna was a bit cooler than I like, though I imagine that's also due to H&S. In fact I enjoyed my stay so much I've chosen to stay the Novotel Canary Wharf for my week-long training course Inna couple of weeks.

Dear Oliver, Thank you so much for taking the time to complete our Guest Satisfaction Survey. It's a pleasure to hear that you had an excellent stay with us and we appreciate your comments regarding our leisure facilities. You are correct in that we must comply with certain health and safety standards when it comes to the temperature of our sauna and the machinery in our gym. Thank you for choosing us as your home away from home and we look forward to welcoming you back later this year. Warm regards, SARAH MARTIN Guest Experience Manager

Staff was very friendly and there were great views from the room and restaurant

Customer review rating 4.5/5

Jane E. Business - 09/08/2019 AccorHotels review

The stay was fine but I felt like the bathroom needed repairs. The shower leaked under the sink and there was water damage on the ceiling - it looks like a new hotel but it needed some repairs.

Dear Jane, Thank you so much for taking the time to complete our Guest Satisfaction Survey. I am sorry to see that your recent stay with us was not as we had hoped and I appreciate your comments regarding your room. Please know I have shared your comments with our Maintenance Manager so that he can investigate and address where possible. Thank you again for sharing your experience, and we hope you will give us another chance to shine. Warm regards, SARAH MARTIN Guest Experience Manager

feels like home

Customer review rating 4.5/5

Anonymous Business - 09/08/2019 AccorHotels review

a place to find quietness and comfort

Dear Guy, Thank you so much for taking the time to complete our Guest Satisfaction Survey. We are thrilled to see that you enjoyed your stay with us and thank you for choosing us as your home away from home. We hope to welcome you back again soon. Warm regards, SARAH MARTIN Guest Experience Manager

Amazing stay at Canary Wharf

Customer review rating 4.5/5

Greig H. Couples - 08/08/2019 AccorHotels review

Stayed for my partners birthday at the Novotel in Canary Wharf, despite an error on my part the staff were super helpful in arranging a lovely room, chocolate dipped strawberries and some fizz on ice, nothing was too much effort for them. Hotel was lovely, clean and the Bokan restaurant and roof top bar were amazing. Highly recommended and would definately stay here again.

Dear Greig, Thank you so much for your your review and for rating us so high! It was our great pleasure to welcome you and we're glad to hear you had a great time with us. We hope to see you again very soon. Take care, Anna & The Novotel London Canary Wharf Family ANNA MANAURO Front Office Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… || Mobile:+ 44 (0… 549 Email: an… novotel.com accorhotels.com

great business stay

Customer review rating 4.5/5

Maciej Business - 08/08/2019 AccorHotels review

My go-to location for business trips in London.

Dear Maciej, Thank you so much for your your review and for rating us 100/100! It was our great pleasure to welcome you and we're glad to hear you had a great time with us. We hope to see you again very soon. Take care, Anna & The Novotel London Canary Wharf Family ANNA MANAURO Front Office Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… || Mobile:+ 44 (0… 549 Email: an… novotel.com accorhotels.com

Wonderful stay ... it was a perfect hotel for my birthday

Customer review rating 4.5/5

Vanessa Solo - 08/08/2019 AccorHotels review

Smooth checkin and wonderful service... I felt very looked after.. The room was super clean and the view incredible... breakfast was one of the best I’ve had as buffet style hotel. Comfy bed and fantastic shower.

Dear Vanessa, Thank you so much for taking the time to complete our Guest Satisfaction Survey and this amazing feedback! It is always our goal to make sure our guests are happy and I look forward to sharing your comments with our team. Thank you for choosing to stay with us and we hope to welcome you back again soon. Warm regards, SARAH MARTIN Guest Experience Manager

Great value for money

Customer review rating 4.5/5

Riaan Solo - 07/08/2019 AccorHotels review

Lovely room Clean and neat

Dear Riaan V., We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna & The Novotel London Canary Wharf Family ANNA MANAURO Front Office Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… || Mobile:+ 44 (0… 549 Email: an… novotel.com accorhotels.com

Extremely satisfied

Customer review rating 4.5/5

Mlungisi Business - 07/08/2019 AccorHotels review

Great rooms and ambience. Helpful staff. Great view , and food. reliable wifi. Room stocked with most neccesary items.

Dear Mlungisi, Thank you so much for taking the time to complete our Guest Satisfaction Survey and this amazing feedback! It is always our goal to make sure our guests are happy and I look forward to sharing your comments with our team. Thank you for choosing to stay with us and we hope to welcome you back again soon. Warm regards, SARAH MARTIN Guest Experience Manager
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