Hotel - Novotel London Canary Wharf
Novotel Hotel Novotel Hotel

Novotel London Canary Wharf Hotel

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4.5/5 729 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 25  GBP
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 2 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-23:59
    • Opening hours : Week-end 0:00-23:59

Business services

  • 9 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 313 rooms
  • 100% non-smoking hotel
  • 32 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WiFi in your room
    • Work desk in all rooms
    • Baby bed
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 3,653 reviews

Our guest reviews for Novotel London Canary Wharf

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 729 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
Tw Business - 15/06/2018
« Surprisingly positive experience »

Will be my preferred hotel now when visiting Canary Wharf (despite the fact, that the bar should be working on the quality of the burger and the sink was congested)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr W., We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Jacqui McMillan General Manager

AccorHotels certified review
Pk Business - 15/06/2018
« Clean, Comfortable, Modern Design, Excellent Food »

Very positive. It was clean and comfortable. Loved the food at the restaurant! A couple of remarks for improvement - it was inconvenient that I couldn't use the hairdryer in the bathroom (no plug-in) and also oddly, my used towel was removed every day (despite the fact that I left it hanging, ie, didn't indicate I wanted it changed) and no replacement towel was provided. Good thing that I had 3-4 big towels on day 1 and only 1 towel on the last day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms K., We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. I am sorry about the few issues you have highlighted and I will address them It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Jacqui McMillan General Manager

AccorHotels certified review
Business T. Business - 15/06/2018
« breath-taking view over London »

Clean, new and well equipped. Breakfast on level 38, rooftop bar with extraordinary view over London

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr D., We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Jacqui McMillan General Manager

AccorHotels certified review
Aas Business - 15/06/2018
« Modern business hotel with an interesting restaurant and rooftop bar »

The highlight of my stay at the Novotel Canary Wharf was dinner at Bokan where I had the tasting menu. It was incredible value of money as the food was delicious and the portions generous. The rooftop bar is brilliant on a summer's evening which is what I had. My room was modern, very clean. I loved the amenities in the bathroom and the great walk-in shower. The only disappointment was the pillows which simply do not provide enough neck support in my view. There was also confusion with my in-room breakfast order on each of the two mornings I ordered in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf especially your experience with Bokan I am sorry about the mix up with breakfast which of course I will address. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Jacqui McMillan General Manager

AccorHotels certified review
Charlie Couples - 14/06/2018
« Amazing hotel for a reasonable price. »

We had a great stay at the Novotel, lovely staff and lovely views.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms C., We very much appreciate your comments regarding your stay at Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. If you would like to share your positive experience with other possible guests, please feel free to post a review on www.tripadvisor.co.uk I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Jacqui McMillan General Manager Novotel London Canary Wharf

AccorHotels certified review
Anonymous Business - 14/06/2018
« Disappointing »

Immediately after checking in I went to my room and inserted my card in the slot by the door. The lights came on and immediately went out. I tried calling reception repeatedly and in the end I had to go down to reception to have someone address the problem. On the second morning of my stay I took a shower but had to cut it short as the shower try started overflowing. This was very disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., Thank you for taking the time to tell us about your experience at the Novotel London Canary Wharf. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please let me know if you are returning as I would like to allocate you one of our suites with amazing views to make up for these issues you experienced, I am so sorry At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely, Jacqui McMillan General Manager

AccorHotels certified review
Anonymous Business - 14/06/2018
« Perfect »

The Novotel Canary Wharf is fantastic hotel with extremely good service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., We very much appreciate your comments regarding your stay at Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. If you would like to share your positive experience with other possible guests, please feel free to post a review on www.tripadvisor.co.uk I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Jacqui McMillan General Manager Novotel London Canary Wharf

AccorHotels certified review
David Business - 13/06/2018
« Excellent quality room and hotel location »

Hotel was excellent. Breakfast was very good and view was spectacular. Would highly recommend. Only issue was not having phone in room but this was just an oversight.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Jacqui McMillan General Manager

AccorHotels certified review
Leah L. Business - 13/06/2018
« Hotel was comfortable but too hipster and loud »

Hotel was comfortable, food was good. A little too trendy for my taste.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms L., Thank you for taking the time to tell us about your experience at the Novotel London Canary Wharf. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The glass door does have a button that frosts it up ensuring privacy. I am sorry that the floor got slippy. Please let me know if you are returning as we do have bath mats available. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely, Jacqui McMillan General Manager

AccorHotels certified review
P S. Families - 13/06/2018
« P S. »

Lovely well appointed hotel with friendly , helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., We very much appreciate your comments regarding your stay at Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. If you would like to share your positive experience with other possible guests, please feel free to post a review on www.tripadvisor.co.uk I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Jacqui McMillan General Manager Novotel London Canary Wharf

AccorHotels certified review
Miss M. Couples - 13/06/2018
« Miss »

I had such an incredible stay from beginning to end. The Service was amazing with Staff being very attentive, courteous and catered to my every need at all times. Everything was top notch, from food, to the room, to the service that I received. I had such a great stay that I did not want to leave and wished that I had checked in earlier from the previous day so that I had more time to indulge in all facilities. I also regretted that I my stay was only for one night as this was not enough time for me, however it was a short and sweet stay. And I hope to be back very soon

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms M., We very much appreciate your comments regarding your stay at Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. If you would like to share your positive experience with other possible guests, please feel free to post a review on www.tripadvisor.co.uk I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Jacqui McMillan General Manager Novotel London Canary Wharf

AccorHotels certified review
M&m Friends - 13/06/2018
« Comfortable »

Location is excellent. Comfortable clean bed but missing vanity mirror/table in room. Mirror only in bathroom.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms M., We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. There should be a mirror on the inside of the wardrobe which I of course will check, thank you for this feedback It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Jacqui McMillan General Manager

AccorHotels certified review
Pauline W. Business - 13/06/2018
« good with one exception »

The reception staff were most helpful, the room was excellent. only black spot was a meal i got in the rooftop restaurant after my arrival late in the evening. i requested the Macroni dish, it arrived to me burnt, dry and hard. the waiter was kind enough to remove it from my bill.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms W., We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. I am so sorry about the issues with your macaroni, please be assured that I am addressing this. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Jacqui McMillan General Manager

TripAdvisor review
Solo travel - 13/06/2018
« excellent hotel »

Excellent hotel in very nice area. Modern, clean, nice staff, very good value for this price. Very well connected by metro/DLR with city centre (15-20 min). Also for walking/jogging -close to quays, Greenwich

Our hotel has responded to the review
Our hotel has responded to the review

We really enjoyed reading your review, thank you so much for sharing your experience and we hope to welcome you back soon. Kind regards. Jacqui McMillan - General Manager

AccorHotels certified review
Georgia Couples - 12/06/2018
« Miss »

Reception staff were very friendly and helpful, as well as bar and restaurant staff, the view was amazing and the room was clean, I would recommend this hotel to everyone staying in London

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr D., We very much appreciate your comments regarding your stay at Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. If you would like to share your positive experience with other possible guests, please feel free to post a review on www.tripadvisor.co.uk I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Jacqui McMillan General Manager Novotel London Canary Wharf

AccorHotels certified review
Ben Couples - 12/06/2018
« Fantastic »

Staff very friendly and helpful, hotel incredibly clean and in great location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr D., We very much appreciate your comments regarding your stay at Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. If you would like to share your positive experience with other possible guests, please feel free to post a review on www.tripadvisor.co.uk I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Jacqui McMillan General Manager Novotel London Canary Wharf

AccorHotels certified review
Brigitte M. Couples - 12/06/2018
« Beautiful Hotel, brilliant staff »

I have stayed at Novotel Canary Wharf on numerous occasions and always enjoy staying here. The views from the roof top bar are spectacular.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms M., We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. I hope we can continue to keep on welcoming you back! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Jacqui McMillan General Manager

AccorHotels certified review
Natalie F. Couples - 12/06/2018
« Perfect from start to finish »

Our stay was wonderful, staff were attentive and the room was beautiful. I can’t fault anything.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms f., We very much appreciate your comments regarding your stay at Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. If you would like to share your positive experience with other possible guests, please feel free to post a review on www.tripadvisor.co.uk I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Jacqui McMillan General Manager Novotel London Canary Wharf

AccorHotels certified review
Paul P. Friends - 12/06/2018
« Small errors despite communication detracting from an otherwise perfect stay »

Our trip was for my Wife's 40th Birthday and we were attending with some of my Wife's family so had 3 rooms and I added a second night to our room. Guest relations I engaged with guest relations early and kept them informed and clarified everything to ensure it ran smoothly. As far as everyone else was concerned including my wife it was perfect but it was me that dealt with everything and organized it so I noticed the faults. First error was noticed on our arrival. I had asked for a cake to be held back in reserve so I could call upon it that night however this was in our room on arrival. We arrived at the hotel having had lunch and were going for a pre show meal which is why I didn't want it then. I had confirmed that we were staying an extra night in the same room with guest relations however despite this my room key was canceled at midday after one night. I went down to sort this and this was done however because it was done as a totally seperate booking and not linked like I asked it to be when I went to charge drinks to the room they said that I couldn't as I hadn't checked in with a credit card (I had but it was only valid for the first night.) I had asked to confirm who was working on the day of our arrival so I would have a point of contact to smooth out any issues however this wasn't provided. Bokan Bar The bar and rooftop is such a material asset to the Hotel unfortunately the Bar staff as yet are not. Service is slow which would be OK if this was because they were giving exceptional service and giving customers extra attention but at the moment it seems slow and unfriendly. Having more than one person who can make a cocktail during busy times would definitely help. The above seems rather negative but as you state feedback will be used to improve your services I have mentioned areas where improvement is required

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr P., Thank you for taking the time to tell us about your experience at the Novotel London Canary Wharf. I am sorry that certain aspects of your experience did not meet your expectations; please allow me to express my sincerest apologies. Thank you for providing this feedback as it is the only way we can improve and I am sorry that it detracted from it being a perfect stay. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely, Jacqui McMillan General Manager

AccorHotels certified review
Mike F. Couples - 12/06/2018
« Fantastic Hotel, Great location »

Stay was fantastic from start to finish. Staff were friendly and helpful. Location Décor and cleanliness of hotel were first rate. Restaurant and rooftop bar were fantastic. Pool and Gym, although only small were adequate for out needs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr F., We very much appreciate your comments regarding your stay at Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. If you would like to share your positive experience with other possible guests, please feel free to post a review on www.tripadvisor.co.uk I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Jacqui McMillan General Manager Novotel London Canary Wharf

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