Hotel - Novotel London Canary Wharf
Novotel Hotel Novotel Hotel

Novotel London Canary Wharf Hotel

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4.5/5 578 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 25  GBP
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre

Catering

  • Breakfast
  • 2 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-23:59
    • Opening hours : Week-end 0:00-23:59

Business services

  • 9 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 313 rooms
  • 100% non-smoking hotel
  • 32 rooms for people with reduced mobility
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WiFi in your room
    • Work desk in all rooms
    • Crib on request
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 2,575 reviews

Our guest reviews for Novotel London Canary Wharf

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 578 reviews
TripAdvisor review
Couples - 10/02/2018
« Several bad experiences at this hotel. »

I booked a room with deck and was promised a river view . The decked rooms are on the 8 th floor with no outside furniture and fenced so no view at all apart from looking up . Truly a waste of money . I complained and was given a room higher up with river view . This would have been ok if originally booked . Free drinks and snacks in executive lounge were cheap and unpleasant. Table booked for dinner was late and when we changed our minds and went to leave we were aggressively challenged and asked to pay for water . The outside terrace bar was closed no explanation and room service breakfast was cold . For the money I paid our night was ruined . Never again .

AccorHotels certified review
Damian Business - 09/02/2018
« Modern, clean and great breakfast location »

Very nice - smooth check in, decent room (although lack of hanging space which may be because disabled room), great breakfast view with good selection (especially crushed avocados big positive though sausages were not very nice at all)

AccorHotels certified review
Rad F. N. Business - 09/02/2018
« Really comfortable hotel close by to my office in Canary Wharf. »

Really enjoyed staying at this hotel.

AccorHotels certified review
Georgina Business - 09/02/2018
« Good business hotel »

Staff were friendly, room comfortable, bar and breakfast good, design fresh, could do with better curtains in rooms as street lighting quite bright.

AccorHotels certified review
Alex W. Business - 09/02/2018
« Good »

The stay is comfort. The only thing prevents me from coming back is the lack of gym facilities

AccorHotels certified review
Roald Business - 07/02/2018
« VEry happy, including convenient location »

As above

AccorHotels certified review
Harry Business - 06/02/2018
« Feedback »

Hi, I would like to share two instances: 1) Ordered water may be around 10pm or 11pm. However, water didn't arrived till next day morning. I have to call back again in morning. 2) Usually we receive 4 bottle of water. 2 of natural mineral and 2 of Sparkling water. After instructing that I want only 4 natural water and not sparkling. I was still getting the same bottles Overall, I found service slow. Good thing I like about hotel is having the awesome view and high floors from where almost London can be seen.

TripAdvisor review
Holly G Couples - 06/02/2018
« Absolutely fantastic! »

Great value for money, spacious rooms, clean, excellent facilities and friendly, helpful staff. We ordered pizza from the cafe which was open late and very reasonably priced - both pizzas arrived quickly and were delicious! It's not the best London location, but great for a stay in Canary Wharf and very near the tube and DLR. The only downside was that we couldn't stay longer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Holly, Wow a perfect score, thank you so much for your kind words! It is truly amazing to read that our team of passionate hospitality professionals provided you with attentive, caring service throughout your stay. We look forward to welcoming you back very soon. Julia & The NLCW Family

AccorHotels certified review
Lothar B. Business - 05/02/2018
« Wonderful view at a cosy and stylish atmoshere »

Small, but nicely decorated rooms, excellent bed Excellent breakfast friendly staff nice location and stunning roof top bar

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lothar, Your review has us blushing! It was our great pleasure to welcome you and it is always our most treasured reward to make our Guests happy. All the Novotel London Canary Wharf Family will be very proud to read your kind words! As you know we are building our reputation and we would be over the moon if you could share your experience with the entire world; do you think you could write a review on Trip Advisor (https://www.tripadvisor.co.uk/Hotel_Review-g186338-d11…-Reviews-Novotel_London_Canary_Wharf-London_England.html)? We hope to see you again soon! Take care, JULIA LOJA Guest Services Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON UK Direct Line: +4… 0514 Hotel: +44 (0) 20…

AccorHotels certified review
Dragos Business - 05/02/2018
« Good value for money »

A bit hard to find, noisy rooms due to the passing trains near the hotel. But the rooms are big compared to London standards, it is warm and with a great bead.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dragos, Thank you so much for your feedback.It was our great pleasure to welcome you and we're glad to hear you had a great stay with us! Hope to see you soon, JULIA LOJA Guest Services Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON UK Direct Line: +4… 0514 Hotel: +44 (0) 20…

AccorHotels certified review
Andrew C. Couples - 05/02/2018
« Mr C. »

Lovely stay in the Canary Wharf location. Excellent views and great service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew, Your review has us blushing! It was our great pleasure to welcome you and it is always our most treasured reward to make our Guests happy. All the Novotel London Canary Wharf Family will be very proud to read your kind words! As you know we are building our reputation and we would be over the moon if you could share your experience with the entire world; do you think you could write a review on Trip Advisor (https://www.tripadvisor.co.uk/Hotel_Review-g186338-d11…-Reviews-Novotel_London_Canary_Wharf-London_England.html)? We hope to see you again soon! Take care, JULIA LOJA Guest Services Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON UK Direct Line: +4… 0514 Hotel: +44 (0) 20…

AccorHotels certified review
David Couples - 05/02/2018
« The staff and facilities exceeded expectations »

Our interaction with the staff at the hotel made the stay that so much better. One staff member noticed my partner was unwell (Nurofen on table at breakfast). To our surprise when we returned to our room later that day there was a selection of chocolates and a personalized card/note to accompany them. Exceeding expectations makes your stay feel like a 5-Star experience :) Our room and the overall hotel facilities were very impressive. We enjoyed our stay immensely and would stay there again if we return to London.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, Your review has us blushing! It was our great pleasure to welcome you and it is always our most treasured reward to make our Guests happy. All the Novotel London Canary Wharf Family will be very proud to read your kind words! As you know we are building our reputation and we would be over the moon if you could share your experience with the entire world; do you think you could write a review on Trip Advisor (https://www.tripadvisor.co.uk/Hotel_Review-g186338-d11…-Reviews-Novotel_London_Canary_Wharf-London_England.html)? We hope to see you again soon! Take care, JULIA LOJA Guest Services Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON UK Direct Line: +4… 0514 Hotel: +44 (0) 20…

AccorHotels certified review
Daniel P. Couples - 04/02/2018
« Great overall »

nice sstraight forward stay

AccorHotels certified review
Yemi A. T. Couples - 04/02/2018
« Excellent »

excellent stay, staff were polite and around when they were needed. Gym and sauna were excellent.

AccorHotels certified review
Sandra O. Business - 04/02/2018

It is a nice place. New and clean. The food is good. Some of the staff is good. Some not so much. It is hard to be served in the bar. People will not come to take your order. Even at breakfast coffee refills had to be asked for. Service needs work/ I don’t understand why my room doesn’t come with body lotion. That is silly and inconvenient. I don’t like the buffet as the only option for breakfast. It wasn’t that good and you should be able to order food and not have to get up for food.

AccorHotels certified review
J Friends - 04/02/2018
« The staff were very helpful and the rooms were ok. »

I found the bathroom area very exposed. The glass wall between the bedroom and the bathroom was far from ideal. I had to construct a wall with my coat to stop the person I was sharing my room with seeing me use the facilities in the bathroom.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jemma, Your review has us blushing! It was our great pleasure to welcome you and it is always our most treasured reward to make our Guests happy. All the Novotel London Canary Wharf Family will be very proud to read your kind words! As you know we are building our reputation and we would be over the moon if you could share your experience with the entire world; do you think you could write a review on Trip Advisor (https://www.tripadvisor.co.uk/Hotel_Review-g186338-d11…-Reviews-Novotel_London_Canary_Wharf-London_England.html)? We hope to see you again soon! Take care, JULIA LOJA Guest Services Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON UK Direct Line: +4… 0514 Hotel: +44 (0) 20…

AccorHotels certified review
Ariel S. Business - 04/02/2018
« Very nice hotel, great location. »

The hotel is very nice, good service, good location. The only thing that disturbed me a bit was the cleaning team arrived afternoon when I already got back to my room after the work.

AccorHotels certified review
Graham S. Couples - 04/02/2018
« Good New Hotel »

We stayed at this hotel two nights which is only a few minutes walk from Canary Wharfe tube station and the Jubilee line to central London. The rooms were a good size with a amazing view over looking the Thames and east London. We had breakfast both days in restaurant on the 37th floor. The choice was excellent again with amazing views over London.

AccorHotels certified review
Lydia Couples - 04/02/2018
« Amazing overnight stay »

I stayed for one night Thursday 1 February to the Friday 2 February and I had a wonderful time. The reason for this stay was to celebrate my boyfriends birthday. The view in the room was exceptional and also from the restaurant floor 38!! We had a lovely stay and the beds were very comfortable. The staff was very helpful and friendly. I felt very welcome.

AccorHotels certified review
J Families - 04/02/2018
« Family stay »

An amazing stay. I received great service throughout. Bokan Restaurant delivered 100%(served by a gentleman of a Romanian background who had done everything possible for me, my husband and children to enjoy our meal). From when we arrived to the very end, staff members were very attentive and polite. Food was amazing, presented with an attention to detail (compliments to the chef). We were greatly surprised by a personalised details in the room. It was something I have not experienced in any other hotels I stayed in. A bit disappointed that, although in the lift it states there are some activities organised for the children (movies with popcorn on Saturday and fun splash in the pool on Sunday), there was nothing happening at all. Also, a receptionist at the check in (Ines) had not communicated anything with us and sadly did not greet us with a smile. If not the managers Anna and Theodora, we wouldn’t feel greeted neither welcomed. Check out experience was amazing. Lea and Anisa were very friendly and smiley together with Jerome who also offered us to leave our bags.

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