Hotel - Novotel London Canary Wharf
Novotel Hotel Novotel Hotel

Novotel London Canary Wharf Hotel

Our hotels AccorHotels
4.5/5 480 reviews
All hotels in London
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 154.00 GBP Non member rate
From 138.60 GBP Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates
Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 25  GBP
  • Swimming pool
    • Pool
    • Indoor heated pool
  • Breakfast buffet

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 25  GBP
  • 100% non-smoking hotel
  • Air conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Sauna in bathroom

Catering

  • Breakfast buffet
  • 2 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-23:59
    • Opening hours : Week-end 0:00-23:59

Business services

  • 9 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 313 rooms
  • 100% non-smoking hotel
  • 32 rooms for people with reduced mobility
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Sauna in bathroom
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WiFi in your room
    • Work desk in all rooms
    • Crib on request
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 2,245 reviews

Our guest reviews for Novotel London Canary Wharf

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 480 reviews
AccorHotels certified review
Sherry M. Couples - 06/12/2017
« Always unsuccessful when trying to book via your website and staff at Bokan in London needs major improvement »

1) Each time I did my booking, I have to call the hotel personally or Accor hotline as there seems to be a problem with your website. Can you please check your website as I had almost never managed to be able to book anything online. The website either "hanged" or cannot receive payments or unsuccessful booking. 2) I was told by Bokan staff that we couldn't transfer our red wine bottles to our room. Bokan close around 12 and usually I would like to continue drinking a bit more in my room. So I would probably order an extra bottle to bring to the room as the red wine that I like is not available in your Room Service menu. When I was told I could not bring the red wine bottles out of Bokan, I told the them to transfer it for me or get the hotel Room Service to help me instead. However, I was told this was not possible too!!! I find this completely ridiculous! On the last day of my stay, I managed to try out the 1st floor drinks ( that's available from 6pm to 8pm). I got there at 7.45pm and thought why not have a look. The lady manager kindly served us. Just before I left, we managed to chat and she was surprised when I told her about my experiences in Bokan. She was perplexed and told us that it is possible to transfer our bottles to the room. By this time, I had no more good expectations from Novotel or Bokan so I took her word with a pinch of salt. She did promise that she will look into it. Her colleague who served us on the 1st floor was polite, helpful and excellent too. I then, went back to the room and a while later decided to order a little snack and a bottle of wine from room service as I had to do some packing (although the room service does not have my favourite bottle). When my food arrived, I was pleasantly surprised to see the gentlemen who served us on the 1st floor delivering our food and was even more impressed that besides what we ordered, we were given a complimentary bottle of my favourite wine from Bokan and a hand written card by the lady I spoke to earlier!!! Just to be able to get that bottle in the room was astonishing enough! To get that level of service was really impressive for London. I was really upset with Bokan as not only we could not bring/ transfer the red wine bottles to the room, but the way your security spoke to the customers, they honestly sound like thugs (where do you get them???). I come from a country with tight rules and laws and my friends and I are not boisterous nor a rowdy group of people. We don't even look it! However, your security is rude and I was honestly really disgusted by their uncouth behaviour. I sincerely hope you will look into these feedback. And my biggest compliments to the lady manager, Anjia? (if I got the name right) and her colleague. They made a HUGE difference on the last day of my stay. I love Bokan and went there a lot but after a couple of times of that happening, I didn't feel like going as they really spoil my evenings. In the hospitality industry, excellent staff can make a difference to your establishment. In the service industry, one cannot go around treating customers like dogs and expect them to come back. And your manager, Anjia, is a fine example of how it is to be in the service and hospitality industry. She is indeed a valuable asset to your company and would bring your company to greater heights. Please find more people like her. Thank you and I hope I did not spend time writing this feedback for nothing.

AccorHotels certified review
Geoff K. Couples - 06/12/2017
« Geoff K. »

Extremely bad - there was blood all over 2 pillows and rubbish left in the room

AccorHotels certified review
Rozenge Couples - 05/12/2017
« Decent start, poor finish »

nice arrival welcome. Nice room and a good rate as the hotel was just open (a feedback survey seems a bit late 8 months on). At breakfast the plate warmer was unbelievably hot and i burnt my hand quite badly. i had to ask for a sink for running water as the first aid training was poor. Mild concern shown by staff but more embarrassment. Small reduction in cost of breakfast offered. When i mentioned this/complained by email after my stay the response was poor. i was offered a "VIP Stay" but when i tried to book this I was told it would be more than double the cost of the rate i originally paid as it was a busy weekend with a conference nearby. Not very VIP. v disappointing customer service, especially after the event.

AccorHotels certified review
M Couples - 05/12/2017
« Beautiful hotel, staff helpful but just walk right into rooms without so much as knocking! »

It was a beautiful hotel clean but a member of staff walked into our room unanounced using his key card while i was alone!!! Was horrified and shocked, complained and the response was somewhat pathetic and unhelpful didnt even receive an email explaining what had been done.

AccorHotels certified review
Kim Solo - 04/12/2017

The room was lovely as was the restaurant with an excellent breakfast on offer. However a male member of staff tried to let himself into my room during the day whilst I was inside with the do not disturb sign on the door so this left me feeling a little unsafe as a lone female traveller. I wrote to Novotel about this but never heard back. Parking here is an issue - it is expensive and painful particularly if you have a lot of luggage. I think the hotel should look into trying to sort this out for customers

AccorHotels certified review
Ricardas Couples - 03/12/2017
« Very good hotel with some exception »

Everything was really nice. Place, room, staff, breakfast. But one thing is very frustrated. Why deposit is still not released??? One week passed and still I can not get deposit back. Never experienced like it before. Never deposit was taken either. Could you, please, release deposit? Overall it is not acceptable that deposit is taken in first place, moreover is kept for one week and it is still nor returned..

AccorHotels certified review
Danielle Families - 03/12/2017
« Amazing hotel and lovely staff »

Lovely rooms, great views, friendly staff, amazing breakfast, overall service is brilliant

AccorHotels certified review
C R. Business - 01/12/2017
« Mrs »

Hi - hotel comfortable, check in process is chaotic.

TripAdvisor review
Couples - 01/12/2017
« Anniversary getaway »

Beautiful hotel in a great location although alot of building work in the area I hope the river view wont be ruined.. had a room on 30th floor facing the river and wow the views were amazing & only bettered by the views at breakfast time in the restaurant.! <3 only slight issue was my partner caught an ear infection from the swimming pool which she is now taking antibiotic ear drops for hence the low cleanliness rating.! But other than that was a lovely stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matthew, Thank you for taking the time to write this review. Great to hear you liked our new place and our Fabulous Team. We are disappointed to hear that your partner caught an ear infection but we can assure you that our facilities are properly maintained in order to provide the best quality of services to our guests. Feel free to email me at julia.loja@accor.com and I will gladly continue the conversation. Many thanks. Julia & The NLCW Family

AccorHotels certified review
Mr A. M. A. Couples - 30/11/2017
« Staff were welcoming , extremely professional and made our visit very special »

We spent our first wedding anniversary at the Novotel Canary Wharf and can not fault a single thing. All the staff were amazing, so much so, that we have booked another weekend there over the Christmas period.

AccorHotels certified review
Cavan R. Couples - 29/11/2017
« Disappointing »

Disappointing as the TV would not work for the whole of Saturday, the room service menu was very limited-particularly late at night, the drinks at the hotel bar were horribly overpriced. We were also told that breakfast was until 11am, however we went at 10:45am and were told it had already finished. We also found the breakfast front of house extremely rude.

AccorHotels certified review
Anonymous Couples - 29/11/2017
« Miss »

For the price I paid I was overall dissatisfied with service and facilities provide in the room ,for starters I found the room was particularly small for £183 a night, The “hot water” coming from the shower was at best warm .the televisions was also not work for 3 days of our stay at the hotel which is especially disappointing for the price we paid .we where given a stained towel which I find very unsanitary and a dirty cleaning rag was left in our room however this was quickly resolved when one of the reception staff members came up to retrieve the rag although no apology was given . Me and my boyfriend are in our teens and both work hard for the money we earn we paid a lot of money to stay in this hotel and we both felt we were looked down upon by reception staff when entering and exiting the hotel Almost as if they did not want us to be there we found this very unwelcoming for a hotel at this level I would also like to add I have also stayed at a number of Novotel hotels in various locations around the uk and have never experienced any issues so expected this particular hotel to be at the same level as the others in which I have stayed sadly it was not .

AccorHotels certified review
Maria D. M. Couples - 28/11/2017
« Lovely and contemporary hotel in London »

Very good experience in general, Lovely views, quiet room and very nice atmosphere, but bad organisation on the restaurant during the breakfast time (no space, no tables available, no enough staff)

AccorHotels certified review
Anonymous Business - 27/11/2017
« Comfortable, informal, functional »

Stayed three nights, easy to get to from Canada Square, great view over city, comfortable accommodation

AccorHotels certified review
Badgeressex Couples - 27/11/2017
« Great stay again »

Arrived late after travelling for 24 hours - they provided shaving kit and tooth brushes and apste as we had left our luggage at carpark Still don't see point of gimmicky tablet check in Room on 29th floor was comfortable, well equipped and had lovely views towards the West Huge TV, powerful shower, nice toiletries Breakfast was much better than last visit with cooked items being hot this time Service in bar on arrival is a bit slap dash and probably aimed at a younger crowd but again views are spectacular Will certainly stay again

AccorHotels certified review
Jonathan K. Friends - 27/11/2017
« Environment perfect, service poor »

The building is stunning, every room my friends and I had were unique and stunning, unfortunately the guest service failed to deliver on so many levels. The team were in consistent, as far to go informing me that “if I didn’t have formal ID on me in France I’d be arrested. I recruit in the guest services industry and clearly is needed a great deal of review here, including on of my male friends staying was asked if his name was “Margaret” at main reception. 5 star look but 2 star service, shame!

AccorHotels certified review
Chh Couples - 27/11/2017
« Room change »

We stay here often however this time we experienced problems as the aircon in room 1412 not working. Despite being reassured be fixed by the time we returned 9 hours later it was still broken - we were not prepared to wait any more for them to yet again send the 'maintenance man' he had plenty of time to have checked it was fixed. Joyfully Joerge ? the Paris front man saved the day &amp; easily moved us to another room resolving the problem smoothly.

AccorHotels certified review
Nicola B. Business - 26/11/2017
« really good experience but some issues this time »

Staff is super nice, but hotel seemed pretty booked and you could tell that processes did not work that well: 1. telephone in room did not work (did not connect), and after i mentioned at reception, it wasn't fixed, 2. warm water was missing one morning, reception apologized once i called but it woudl have been nice if a little note would have been in the room after return to apologize - found only the information that windows will be cleaned these days; 3. received a cryptic email about another upcoming stay that my credit card did not work - very weird; 4. housekeeping forgot to stack up the tea I used in the morning; 5. hotel is super new but there are already stains on sofas and carpets in the rooms that look odd

AccorHotels certified review
Barbs A. Families - 25/11/2017
« It could have been better. »

Honestly, not the best stay I have had. Where do I start? I emailed 1 month ahead to request the following - 9am check in - Later checkout - Taxi to Heathrow on checkout (£88) I received a swift email confirming my request would be completed and I was in good hands. At this point I had no reason to doubt it. Anyway, in check in at 9:30 the lady at reception seem a bit confused when I mentioned I had a taxi for the next day to take me to Heathrow, after going through my emails to find the confirmation it took her 10mins to read it and say “Ah yes”. At this point I was tired already off another flight and just wanted to lie down. I got to my room, I got the one I was previously given on other stays which was fine other than a near empty mini bar, no complimentary “Still water” just 6 bottles of sparkling water. A quick call to reception and I was given two small bottles. The room did not seem ready, the usual welcome gifts and other items where not made available, but I was too tired to care. At around 2pm I got a knock on the door obviously wondering why was I being awaken at this time. Anyway, before I could get to the door the lady let herself in, I was dressed in my PJ’s so you could imagine my horror. She came in to provide me with a welcome letter and gift “woo” I couldn’t careless at this point. I ordered room service at 2:15pm which came swiftly, I put a call into get my tray taken away and no one came. At around 11pm I was forced to put it outside. At this point I filled my in room breakfast card and went to bed. At around 9:30am the next day I was looking for my breakfast, which was now 30mins overdue, to my horror I found both my tray and breakfast card still on the door handle. Evidence that no one came to check the floor, I called room service and was told it was a mistake and a manager would be told. I was not in a hurry so I was happy to wait for my breakfast. When it arrived only half came, again I waited another 30mins for the rest at this point I was forced to eat expensive £5 crisp from the mini bar. At around 11am, I heard a knock with someone asking me about the mini bar and if I needed anything. Another knock at 11:30am asking if my room was cleaned even though I requested a late checkout. Fast forward to 12:45pm I went downstairs to check out, I was given a bill at this point I couldn’t even content it a few charges here and there I didn’t care I just wanted to be out of the hotel. I asked for my taxi and was informed because it was booked for 1:30pm it won’t come any sooner (fair enough). I paid my £88 and was left waiting in the lobby. To my dismay when my taxi turned up it was a bus “big enough for 9 persons” for only me. I wouldn’t mind, but why was I charged £88 for a bus for one person? I would much rather have had a saloon for £88 enough space for one person. I found it a waste of both mine and the drivers time, the bus could have been used for something else and not carrying one person with a hand luggage. The best part of my stay this time around is the Bōkan restaurant, they couldn’t have made my birthday any more special. Thanks to them for saving the day.

TripAdvisor review
652bernardr Business - 25/11/2017
« Shame about the hot water »

Excellent hotel in the right place at the right time. Good food, friendly efficient staff at the restaurant and bar. Fantastic view from the bar on the 38th floor at night. Clean comfortable room, great nights sleep then - disaster no hot water! Still, a bracing cold shower to start the day....... The poor rating reflects the absence of hot water, but for that, it would have been excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bernard, Thank you for your review. It makes us proud that you enjoyed our hotel and restaurant, as well as that you found our staff friendly and efficient. We're terribly sorry to hear about your disappointing experience in regards to the hot water. We will need more information in order to understand if you reported the issue at the time and how the situation was handled. Could you please send me an email at julia.loja@accor.com with your full name, phone number and date that you visited us, so I can look into this further? Many thanks! Julia & the NLCW Family

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 154.00 GBP Non member rate
From 138.60 GBP Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guaranteeHow it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

At 1.3 km ibis London Docklands Canary Wharf
ibis London Docklands Canary Wharf Hotel
From
From 60.00 GBP Non member rate
From 57.00 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 2.6 km ibis London Greenwich
ibis London Greenwich Hotel
From
From 55.00 GBP Non member rate
From 52.25 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 2.7 km ibis London Canning Town
ibis London Canning Town Hotel
From
From 59.00 GBP Non member rate
From 56.05 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 2.7 km Novotel London Greenwich
Novotel London Greenwich Hotel
From
From 79.00 GBP Non member rate
From 71.10 GBP Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in LONDON
See rates