Hotel - Novotel London Canary Wharf
Novotel Hotel Novotel Hotel

Novotel London Canary Wharf Hotel

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4.5/5 444 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 135.00 GBP Non member rate
From 128.25 GBP Member's rate Members’ Rate, join while you book
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 25  GBP
  • Swimming pool
    • Pool
    • Indoor heated pool
  • Breakfast buffet

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 25  GBP
  • 100% non-smoking hotel
  • Air conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Sauna in bathroom

Catering

  • Breakfast buffet
  • 2 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-23:59
    • Opening hours : Week-end 0:00-23:59

Business services

  • 9 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 313 rooms
  • 100% non-smoking hotel
  • 32 rooms for people with reduced mobility
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Sauna in bathroom
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WiFi in your room
    • Work desk in all rooms
    • Crib on request
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 2,199 reviews

Our guest reviews for Novotel London Canary Wharf

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 444 reviews
TripAdvisor review
Solo travel - 15/11/2017
« Fab Hotel »

Loved my stay here. It’s in a good location for the tube and my room was excellent. What a view from my window. The rooftop bar also has amazing views and a great place to relax. I loved it! I will definitely go back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janis, Thank you very much for sharing your impressions. Each day, the entire team strive to deliver a unique and memorable experience for each guest. We're thrilled to hear you enjoyed every aspect of what we offer here at Novotel London Canary Wharf! Thank you for your kind words - see you soon? Julia & The NLCW Family

TripAdvisor review
Couples - 15/11/2017
« Modern design hotel but poor customer service »

I stayed in Novotel Canary Wharf on Saturday for one night, I love the design and the room but the customer service was horrendous, I didn’t sleep very well either someone next door to us must’ve gone out to the bar and kept us awake all night, and the lift didn’t work properly..

Our hotel has responded to the review
Our hotel has responded to the review

We're terribly sorry to hear about your disappointing experience. We strive to make sure every Guest has a great time with us at Novotel London Canary Wharf. Could you please send us on julia.loja@accor.com your full name, email address, phone number date and time that you visited us, so we can look into this further? Many thanks Julia & The NLCW Family

AccorHotels certified review
Yvonne Friends - 13/11/2017
« Perfect hotel, perfect location, perfect stay. »

The hotel is upmarket. The room is clean and elegant. Whatever else you do, do go to the snazzy classy rooftop bar with an amazing view and a great selection of cocktails.

AccorHotels certified review
Anonymous Business - 13/11/2017

Staff was attentive and the space was pleasant

AccorHotels certified review
Mr B. Couples - 13/11/2017
« Lovely relaxing stay »

The excellent service I received throughout my stay Really stood out, The hotel I could not fault in any way also, will be staying again and recommend to all my friends and family.

AccorHotels certified review
Filip Couples - 13/11/2017
« Excellent hotel »

loved the service and the view we got from our executive room, will stay again in future.

AccorHotels certified review
Jack T. Couples - 13/11/2017
« Nice »

Friendly staff. Clean modern rooms. No issues

TripAdvisor review
Business - 13/11/2017
« Great, clean room, perfect restaurant/bar and welcoming pool and sauna »

Stayed here for three busy days while doing business in the area. Easy access to the subway. Lots of offers in the area, but stayed more in the hotel than usual. Why? Great, relaxing room on 20th floor with nice view of London skyline day and night. Started the in the complimentary gym, pool and sauna area. Finished the day in the 37th floor restaurant (an excellent tasting meny for me) or the even more spectacular bar on the 38th and 39th floor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ronny, YAY!! Big thank you for your awesome review! It makes us proud to hear that you enjoyed your experience with us. Also we are glad that you visited our restaurant and chose to relax in your comfortable room while admiring the London skyline view! Come back soon! Julia & The NLCW Family

TripAdvisor review
Couples - 13/11/2017
« Nearly excellent »

We stayed at Novotel Canary Wharf for our honeymoom. On the positive side: - Check in was great! - We were very well treated on arrival. - Breakfast was really good, the kitchen run out of pancakes and the manager went the extra mile to ensure my wife had her pancakes. On the room for improvement side: - The hotel could have offered a little something as they knew it was our honeymoon, didn't have to be something expensive but a little something to make it personalised and a little more special then a simple booking. On the negative side: - we left our I-phone charger in the room, we were 100% that the charger was left there. so we called the hotel and at first had no response, the second time I called the hotel I was told the charger was not there. Its a shame as we knew it was left there for sure.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your comment. We're glad to hear you had a great time with us. We're so sorry to hear we did not fulfil your expectations in regards to a more personalised service. We can assure you that this is not a true reflection of the service we want to offer here at Novotel London Canary Wharf. Thank you for bringing this up to our attention and we will address the team accordingly. In regards to your iPhone charger I would like to receive some more information. Could you please email me at julia.loja@accor.com with your full name, phone number, date and time that you visited us, so we can look into this further. I am looking forward to hear back from you soon. Julia & The NLCW Family

AccorHotels certified review
Troy B. Couples - 11/11/2017
« Mr Troy B. »

Hotel room was ok although bathroom amenities were below par.... the shower basin was clogged and nearly flooded our room, the only reason we didn't make a fuss was due to the fact we only stayed 1 night. Probably won't return again

AccorHotels certified review
Richard Friends - 11/11/2017

Great

AccorHotels certified review
Vivian C. Business - 10/11/2017
« Overnight Canary Wharf Novotel »

As always fabulous breakfast bar, although the hostess mentioned the lower floor was full and it wasn't, and the top floor did not have the same selection as the bottom floor. Easy enough check-in and checkout processes. Friendly staff in general. Thanks, Vivian

AccorHotels certified review
Anonymous Business - 10/11/2017
« Disappointing »

For nearly £200 a night I was put on the conference facility floor (1st) and felt like I was staying in a budget hotel. Double bed was two beds pushed together, bathroom was just not very nice at all. Can definitely get MUCH better for the price in the area.

AccorHotels certified review
Claire Business - 10/11/2017
« Excellent »

Very good staff friendly

AccorHotels certified review
Dharmesh Business - 10/11/2017
« Feedback »

Not good experience from hotel staff , As i often stay in this Hotel but still they don't get my information from their system. At once i have checked out and booked again on same day and checked in but still they don't have information. During Lounge access , reception always says that you have a lounge because you are Silver member and if you go there , Staff attended said sorry we don't allow you because your club card status is unknown and even i have shown from mobile my accor status details but no difference If you some one wants to find how many times i have stayed this hotel in last month this is my member number 30…2634

AccorHotels certified review
Martin R. Couples - 09/11/2017
« Simply STUNNING!!! »

This hotel is actually phoenomenal! Everything is just perfect, the amazing check in service, the friendliness of the staff, the beautiful room, and the amazing rooftop bar... It's a hidden gem in Canary Wharf area. We have just rebooked this hotel and bringing friends this time... Great work guys. Congratulations!

AccorHotels certified review
Pippa Business - 09/11/2017
« Average »

Breakfast was late. Found the room manager particularly rude when I asked for an update on timing for breakfast and for help plugging in the laptop. Food was good but communication throughout the event was really poor - the contract manager who had been dealing with me up to the event was nowhere to be seen. Room was good - spacious for our guests and a decent space to work in all day.

TripAdvisor review
Couples - 09/11/2017
« View of the top »

Novotel Canary Wharf's key asset is its location, and view from the outside terrace on 39th floor, and window-side tables at Boken Restaurant on floors 37 and 38. Dinner prices at Boken are over-priced, the vegetables questionable and the skinny chips were rock-hard and inedible. Also, beware foreign waiters and maitre d' misunderstanding your requests, and pushing unsolicited revolting "special" starter dishes!

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to share your feedback! We're terribly sorry to hear that we did not fulfil your expectation. We strive to make sure every Guest has a great time with us at BŌKAN and Novotel London Canary Wharf. Also, we would like to inform you that we have the honour to work with a Michelin star Chef and all our products are selected with great care mainly from local producers. In regards to the service, each day the entire team is working towards a common goal: to deliver a unique and memorable experience for each guest. Please feel free to send us an email with your full name, date and time that you visited us and we can continue the conversation. Many thanks! Julia & The NLCW Family

AccorHotels certified review
Sp Couples - 08/11/2017
« lovely room, not keen on reception area »

We stayed when the hotel had only recently opened. the room was lovely, but neither me or my husband liked the reception area not having a desk and just a staff member with an ipad - it was a bit awkward. The receptionist was insistent my husband took a seat to check in when we'd been on the train for a few hours then the tube and he just wanted to stand up.

AccorHotels certified review
Heather Business - 08/11/2017
« Great stay »

Stayed here for business for around a month and it was a great stay. So glad I upgraded to the deluxe rooms as the views were incredible! Rooms and bathrooms were always really clean, modern and great facilities like usb sockets next to the bed and large flat screen TV. Shower was lovely. Breakfast was excellent - so much choice and the other facilities like the gym and pool area were great. Would definitely return!

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