Novotel London Canary Wharf Hotel 4 stars

TripAdvisor rating 4.5/5 1,290 reviews
Novotel London Canary Wharf
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+ 22 Services
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Hotel extras

  • 7 min walk to Canary Wharf underground with easy access to the City, O2 Arena and Greenwich

  • Advantage 2

  • 313 contemporary guest rooms including 26 designer style Suites with panoramic London views

  • 9 design inspired meeting rooms including E-board technology

  • BOKAN - Three breath taking options for food and drink located on the hotel's top floors

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parking (Nearby)
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Sauna
  • Babysitting on request
Catering
  • Breakfast
  • 2 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel London Canary Wharf

40 Marsh Wall
E14 9TP
london
united kingdom

Tel: +4402035300500

Fax: (+44)02079871040

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUS :   135 D3 D7 MARSH WALL

  • SUBWAY :   DLR JUBILEE CANARY WHARF

  • By plane

    LONDON CITY AIRPORT At 8km / 5 miles

  • By plane

    LONDON CITY AIRPORT At 8.05km / 5 miles

  • By boat

    THAMES CLIPPER At 2.2km / 1.37 miles

  • By train

    LIMEHOUSE At 1.61km / 1 miles

GPS :51.501331, -0.023293

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Superior Double Room

  • Max. number of persons: 2
  • Area: From 21
  • Views: River side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)

Superior Twin Room

  • Max. number of persons: 2
  • Area: From 21
  • Views: River side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)

Deluxe Double Room

  • Max. number of persons: 2
  • Area: From 21
  • Views: River side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Deluxe Twin Room

  • Max. number of persons: 2
  • Area: From 21
  • Views: River side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Executive Room

  • Max. number of persons: 2
  • Area: From 21
  • Views: River side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)

Accessible Superior Twin Room

  • Max. number of persons: 2
  • Area: From 25

Accessible Deluxe Twin Room

  • Max. number of persons: 2
  • Area: From 25

Accessible Executive Room

  • Max. number of persons: 2
  • Area: From 25

Studio Suite

  • Max. number of persons: 2
  • Area: From 40
  • Views: River side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products(...)

Executive Suite

  • Max. number of persons: 2
  • Area: From 40
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Nespresso machine(...)

Executive Terrace Suite

  • Max. number of persons: 2
  • Area: From 50
  • Views: City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

BOKAN 37

Type of cuisine: International

Photo non contractuelle / Strictly non binding

We are BOKAN, the award winning 2 AA Rosette dockside beacon for artisanal food and drink. We have crafted a menu inspired by rich European cultural cuisines that have flowed along the Thames since ancient times.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CANARY COFFEE

Type of cuisine: Cafe

Photo non contractuelle / Strictly non binding

A cosy and stylish space located on street level with outdoor terrace seating - relax, unwind and indulge in a selection of locally roasted artisan coffee, pastries, snacks and stone baked pizza at Canary Coffee.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LECLUB LOUNGE

Photo non contractuelle / Strictly non binding

A warm welcome to Le Club Lounge - our stylish and cosy space designed exclusively for our Le Club Accor Hotel members. An ideal getaway from the hustle and bustle of the hotel with a range of refreshments and snacks available.

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BOKAN 38

Photo non contractuelle / Strictly non binding

Inspired mixology, locally distilled spirits, craft beers and extensive wine list set in a memorable space with views of Canary Wharf and the City of London. For reservations, dress code and age policy, please visit bokanlondon.co.uk

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BOKAN 39

Photo non contractuelle / Strictly non binding

Lounge in the sky and admire breath taking 360 degree views across the London skyline - take the chance to perch inside at the rooftop bar or unwind on the terrace. For reservations, dress code and age policy, please visit bokanlondon.co.uk

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 96

  • Maximum capacity: 75 people

  • Maximum banquet capacity: 40 people

Find out more

Our guest reviews for
Novotel London Canary Wharf

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

9,838 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,290 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019
Customer review rating 4.5/5

Anonymous Solo - 13/11/2019 Confirmed reviews AccorHotels

Can you send me a copy of my invoice please

Dear Carina, Thank you so much for taking the time to complete our Guest Satisfaction Survey. We are thrilled to see that you enjoyed your stay with us and thank you for choosing us as your home away from home. Also we are pleased to inform you we just have sent you the invoice to your email you should receive it soon. We hope to welcome you back again soon. Warm regards, FREDERICK GERDAY Guest Experience Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… novotel.com accorhotels.com Check out our hotel and Bokan 3d videos! Main model through to Rooms - Click Here https://my.matterport.com/show/?m=LA5NLPxNGeA

Awesome

Customer review rating 4.5/5

R. Couples - 13/11/2019 Confirmed reviews AccorHotels

Great experience with you, the view in our room was breathtaking, the room was very clean, the staff was very friendly The swimming pool needs to be more hotter

Dear Margaux , We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are glad you enjoyed the view from your room ! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, FREDERICK GERDAY Guest Experience Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… novotel.com accorhotels.com Check out our hotel and Bokan 3d videos! Main model through to Rooms - Click Here https://my.matterport.com/show/?m=LA5NLPxNGeA

Good

Customer review rating 4.5/5

Anonymous Business - 13/11/2019 Confirmed reviews AccorHotels

The stay was ok, yet the paint from the celling in the bathroom was dropping. After thaking the shower, I was showered with paint and I needed to take shower again. Room 1203.

Dear Maria, We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding your comment about the bathroom I wish you would have given us a chance to correct or to change your room to make sure you have most comfortable stay. We sent our engineer to have a look at the room; Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, FREDERICK GERDAY Guest Experience Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… novotel.com accorhotels.com Check out our hotel and Bokan 3d videos! Main model through to Rooms - Click Here https://my.matterport.com/show/?m=LA5NLPxNGeA

Lovely room with excellent view over river

Customer review rating 4.5/5

Pitstop Solo - 13/11/2019 Confirmed reviews AccorHotels

Slept well, comfortable bed and excellent shower, however cooked breakfast was almost cold on all three days of my stay, very disappointing! On my last day, when I mentioned it to the waitress, she was very apologetic and made sure I had a replacement that was much hotter. A very polite and helpful young lady.

Dear Penny D., We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also we have shared your comment about your breakfast to our Morning Chef Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, FREDERICK GERDAY Guest Experience Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… novotel.com accorhotels.com Check out our hotel and Bokan 3d videos! Main model through to Rooms - Click Here https://my.matterport.com/show/?m=LA5NLPxNGeA

No privacy between the bathroom and the bedroom

TripAdvisor rating 4.5/5

Paul D Couples - 13/11/2019 TripAdvisor review

I stayed in the executive room 3312. The idea of having a clear window between the shower/toilet and the bedroom without the ability to close off visibility is not a good one. What happens when you or your partner need to use the toilet for a number two? Nobody normal wants to watch that. Your rooms need the ability to close the bathroom of for those times. This was the second stay there. The first was a disabled room that had privacy in the bathroom. I will make the request NOT to have such a room in the future.

Thank you Paul D for your review. I am sorry about the issues you had with the clear window. However there is a button in the inside of the shower that mists this clear glass up ensuring privacy for the bathroom, I am sorry if you were not aware of this. If you can drop me an e-mail please on h9057-gm@accor.com though I can make sure that your profile is updated so we will not allocate you one of these rooms in the future. Many thanks. Jacqui McMillan - General Manager

Cozy and very friendly hotel

Customer review rating 4.5/5

Theodora Couples - 12/11/2019 Confirmed reviews AccorHotels

I celebrate my birthday in the top bar. Service was very good and professional. Tim from reseption was very friendly and look like he really likes his job! The room and the London view was amazing.

Dear Theodora, Thank you so much for taking the time to complete our Guest Satisfaction Survey and this amazing feedback! It is always our goal to make sure our guests are happy and I look forward to sharing your comments with our team, specially Tim. Thank you for choosing to stay with us and we hope to welcome you back again soon. Warm regards, France Nunes Guest Services Coordinator NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… novotel.com accorhotels.com Check out our hotel and Bokan 3d videos! Main model through to Rooms - Click Here https://my.matterport.com/show/?m=LA5NLPxNGeA
Customer review rating 4.5/5

Umesh S. Couples - 12/11/2019 Confirmed reviews AccorHotels

Thank you for everything the team did to make our stay perfect especially France. The rose petals were placed on the bed as wanted and it was a very nice gesture to offer the strawberry chocolates complimentary, as my wife loves her strawberries this was the perfect gesture! The room was beautiful, spacious with an amazing view of the London sky line with the River Thames running across. It was most definitely one of our best weekend stays in a hotel. You exceeded our expectations and we could not thank you enough for the hospitality received! All the best and hope to visit you soon! Umesh

Dear Umesh, Thank you so much for taking the time to complete our Guest Satisfaction Survey and this amazing feedback! It is always our goal to make sure our guests are happy and I look forward to sharing your comments with our team. Thank you for choosing to stay with us and we hope to welcome you back again soon. Warm regards, France Nunes Guest Services Coordinator NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… novotel.com accorhotels.com Check out our hotel and Bokan 3d videos! Main model through to Rooms - Click Here https://my.matterport.com/show/?m=LA5NLPxNGeA

Another Great Stay

Customer review rating 4.5/5

Happy C. Couples - 12/11/2019 Confirmed reviews AccorHotels

Lovely to be back in such a lovely hotel. Great views of the ,London skyline, lovely rooms and service from start to finish. Had dinner in the Restaurant, small menu, but lovely tasty food served with a smile. There was live music but wasn't too obtrusive so we could still enjoy chatting, but all added to a nice atmosphere. Breakfast was outstanding, great choice, no queues, and as the day was brought and clear, fantastic views to enjoy as you lingered there.

Dear Janet, Thank you so much for taking the time to complete our Guest Satisfaction Survey and this amazing feedback! It is always our goal to make sure our guests are happy and our team is thrilled to know about your review. Thank you for choosing to stay with us and we hope to welcome you back again soon. Warm regards, France Nunes Guest Services Coordinator NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… novotel.com accorhotels.com Check out our hotel and Bokan 3d videos! Main model through to Rooms - Click Here https://my.matterport.com/show/?m=LA5NLPxNGeA

Great value

Customer review rating 4.5/5

Michael Z. Couples - 12/11/2019 Confirmed reviews AccorHotels

Everything worked out great for us. Thank you for your hospitality! We got a room with a fantastic view over the city. The room was clean and exactly how it's supposed to be. Great breakfast, friendly staff and a nice room for a competitive price is a recipe for success. Once again, thank you!

Dear Michael, We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, FREDERICK GERDAY Guest Experience Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… novotel.com accorhotels.com Check out our hotel and Bokan 3d videos! Main model through to Rooms - Click Here https://my.matterport.com/show/?m=LA5NLPxNGeA

Great view, decent location, disappointing breakfast

Customer review rating 4.5/5

M Friends - 12/11/2019 Confirmed reviews AccorHotels

The room was quite nice (although I have noticed some peeling paint in the bathroom and stains on the couch), especially the view. Getting to the hotel is not very straightforward at the moment due to the quay being closed down for construction — so from the tube station I had to walk either through a car park or through a construction site scaffolding path. The reception was perfect, absolutely no issues there. Breakfast had very little variety, essentially being a buffetised Full English with some yoghurts and extras thrown in. It paled in comparison to what I would normally expect from 4-star hotels of other chains, such as Radisson Blu or Scandic.

Dear Maxim, Thank you for taking the time to tell us about your experience at the Novotel London Canary Wharf. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, FREDERICK GERDAY Guest Experience Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… novotel.com accorhotels.com Check out our hotel and Bokan 3d videos! Main model through to Rooms - Click Here https://my.matterport.com/show/?m=LA5NLPxNGeA

Amazing

Customer review rating 4.5/5

Styxxx Friends - 12/11/2019 Confirmed reviews AccorHotels

Beds are so comfortable,brilliant breakfast

Dear Stephen, Thank you so much for taking the time to complete our Guest Satisfaction Survey and this amazing feedback! It is always our goal to make sure our guests are happy and I look forward to sharing your comments with our team. Thank you for choosing to stay with us and we hope to welcome you back again soon. Warm regards, France Nunes Guest Services Coordinator NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… novotel.com accorhotels.com Check out our hotel and Bokan 3d videos! Main model through to Rooms - Click Here https://my.matterport.com/show/?m=LA5NLPxNGeA

Miss

Customer review rating 4.5/5

Charlee B. Couples - 12/11/2019 Confirmed reviews AccorHotels

First thoughts of the hotel was absolutely beautiful!! We fell in love with the room, the reception & the view! The lovely gesture of the card and chocolates left was kind. We spent the day in the hotel room as we loved it so much, however when we went to the restaurant on the evening our experience at your hotel was completely ruined. The staff in the restaurant were so rude and not polite. We decided to no longer eat at the restaurant as we felt like we was looked down on by the staff as we were the youngest there. We didn’t like the menu and when we explained this to staff they turnt there nose up to us and made us feel super uncomfortable. We went up to the bar to have a drink when we noticed there was food we liked on the bar menu, so we ordered this and 2 cocktails as we got a free drinks voucher for our birthdays. The receptionist never told us that the drinks voucher was for certain drinks only so they couldn’t use it for the cocktails. We had two burgers and two cocktails and which added up to £63! We was very upset about this and we knew we could have got a better meal without feeling so uncomfortable else where. When we looked at the receipt we noticed we was charged £7 for a service charge - we was annoyed at this as the service we received from the hotel staff in the restaurant was disgusting, we wanted to stay upstairs all night however couldn’t as we felt too uncomfortable! This then left us stuck with what to do at the night time getting frustrated in the hotel. We also got charged a lot for VAT which no one had told us about the extra £20 on top of the bill. this ruined our stay at the hotel, it left me and my partner upset on our birthday. However we managed to find something to do by going in the pool; which then still we had staff looking down on us. We felt very uncomfortable at this hotel.

Wonderful overnight stay

Customer review rating 4.5/5

Anonymous Friends - 11/11/2019 Confirmed reviews AccorHotels

Really enjoyable stay

Dear Paola, Thank you so much for taking the time to complete our Guest Satisfaction Survey. We are thrilled to see that you enjoyed your stay with us and thank you for choosing us as your home away from home. We hope to welcome you back again soon. Warm regards, France Nunes Guest Services Coordinator NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… novotel.com accorhotels.com Check out our hotel and Bokan 3d videos! Main model through to Rooms - Click Here https://my.matterport.com/show/?m=LA5NLPxNGeA

My son and his new bride thought the room - with the celebration package was lovely. Thanks!

Customer review rating 4.5/5

Roger J. F. D. J. (. Couples - 11/11/2019 Confirmed reviews AccorHotels

Booked for my son's wedding night. All lovely thanks!

Dear Darryl , Bonjour! We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Warm regards, FREDERICK GERDAY Guest Experience Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… novotel.com accorhotels.com Check out our hotel and Bokan 3d videos! Main model through to Rooms - Click Here https://my.matterport.com/show/?m=LA5NLPxNGeA

Evrything was good

Customer review rating 4.5/5

Anonymous Business - 11/11/2019 Confirmed reviews AccorHotels

Check in was good, room nice, breakfast good and more

Dear Knut Robert, Thank you so much for taking the time to complete our Guest Satisfaction Survey. We are thrilled to see that you enjoyed your stay with us and thank you for choosing us as your home away from home. We hope to welcome you back again soon. Warm regards, France Nunes Guest Services Coordinator NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… novotel.com accorhotels.com Check out our hotel and Bokan 3d videos! Main model through to Rooms - Click Here https://my.matterport.com/show/?m=LA5NLPxNGeA

Great stay in an impressive hotel!

Customer review rating 4.5/5

Will D. Solo - 11/11/2019 Confirmed reviews AccorHotels

Really impressed with the Novotel Canary Wharf. Superb product and amazing suite with stunning views. Friendly and efficient staff on front desk and room service. Great customer service. A superb stay!

Dear Will, Thank you so much for taking the time to complete our Guest Satisfaction Survey and this amazing feedback! It is always our goal to make sure our guests are happy and I look forward to sharing your comments with our team, Front Office and Room Service team will be thrilled. Thank you for choosing to stay with us and we hope to welcome you back again soon. Warm regards, France Nunes Guest Services Coordinator NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… novotel.com accorhotels.com Check out our hotel and Bokan 3d videos! Main model through to Rooms - Click Here https://my.matterport.com/show/?m=LA5NLPxNGeA

Amazing

Customer review rating 4.5/5

Martin Couples - 11/11/2019 Confirmed reviews AccorHotels

Everything was good, organised and wonderful. Bokan have amazing view, room had amazing view, I loved those cane sugar shower gels made in Mauritius. Also nice attention detail and wonderful welcome card with Godiva chocolate. Bokan didnt had much vegetarian options, but those which they had was very delicious, mostly buratina, pumpkin tagliolini and I was addicted to mango ice cream. Canary Coffee had nice vibe and delicious pizza taste as made in Italy.

Dear Martin, We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, FREDERICK GERDAY Guest Experience Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… novotel.com accorhotels.com Check out our hotel and Bokan 3d videos! Main model through to Rooms - Click Here https://my.matterport.com/show/?m=LA5NLPxNGeA

it was good

Customer review rating 4.5/5

Paula B. Business - 11/11/2019 Confirmed reviews AccorHotels

It was good/ however unfortunately the kettle in my room didn't work

Dear Paula, Thank you so much for taking the time to complete our Guest Satisfaction Survey. I am sorry to see that your recent stay with us was not as we had hoped. Sorry to see you stay has been affected by our kettle not working. Hope you had reported to us to provide a new one, Thank you again for sharing your experience, and we hope you will give us another chance to shine. Warm regards, FREDERICK GERDAY Guest Experience Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… novotel.com accorhotels.com Check out our hotel and Bokan 3d videos! Main model through to Rooms - Click Here https://my.matterport.com/show/?m=LA5NLPxNGeA

Disappointing

Customer review rating 4.5/5

Mike T. Business - 11/11/2019 Confirmed reviews AccorHotels

1. Check was really slow. I think I was being assisted by a new member of staff, but regardless, the process was not slick 2. Restaurant closed for a private event - these things happen, but the choice available downstairs in lieu (a chocolate brownie, sandwich or pizza) not very good. 3. I ordered a pizza and glass of wine in the downstairs café area. Pizza was good, but I has to send the wine back - it was full of floating debris. This should have been seen and not served. 4. Dreadful night's sleep - all I could hear was running/dripping water in pipes above my ceiling. 5. Checkout: your systems were down, so I could not get a print out of my invoice - subsequently emailed to me.

Dear Mr T., Thank you for taking the time to tell us about your experience at the Novotel London Canary Wharf. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. You comments have been shared to the relevant departments. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, FREDERICK GERDAY Guest Experience Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… novotel.com accorhotels.com Check out our hotel and Bokan 3d videos! Main model through to Rooms - Click Here https://my.matterport.com/show/?m=LA5NLPxNGeA

The view and the overall design were awesome.

Customer review rating 4.5/5

Anonymous Business - 11/11/2019 Confirmed reviews AccorHotels

The view and the overall design were awesome. Breakfast is too expensive, but good.

Dear Angelina, We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the price for our breakfast we are in the range of prices in London regarding our location and especially the view. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, FREDERICK GERDAY Guest Experience Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… novotel.com accorhotels.com Check out our hotel and Bokan 3d videos! Main model through to Rooms - Click Here https://my.matterport.com/show/?m=LA5NLPxNGeA
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