Hotel - Novotel London Canary Wharf
Novotel Hotel Novotel Hotel

Novotel London Canary Wharf Hotel

4.5/5 965 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 135.00 GBP Non member rate
From 128.25 GBP Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed 25  GBP
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 2 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-23:59
    • Opening hours : Week-end 0:00-23:59

Business services

  • 9 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 313 rooms
  • 100% non-smoking hotel
  • 32 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Work desk in all rooms
    • Baby bed
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 5,947 reviews

Our guest reviews for Novotel London Canary Wharf

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 965 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Couples - 12/12/2018 AccorHotels certified review
« Kept awake all night by banging »

Lovely hotel spoilt by constant banging along the wall and from outside the corridor right by where the bed was.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leon, Thank you for taking the time to tell us about your experience at the Novotel London Canary Wharf. I am sorry that your experience did not meet your expectations and that your stay was let down due to noise during the night. Please know, that as discussed on checkout, this information was passed on to our Maintenance team so that they can investigate this. Leon, should you return to the hotel in future, please do not hesitate to let me know so that I can arrange a complimentary upgrade to one of our suites and drinks in Bokan as part of a VIP experience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, SARAH MARTIN Guest Experience Manager

Lewis J. Business - 12/12/2018 AccorHotels certified review
« I love it so much. That's why I always come back again and again and again I am in love with the break fast setting and the room especially room 708 that I stayed. »

Fantastic. thanks

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lewis, Thank you so much for taking the time to complete our Guest Satisfaction Survey. We are absolutely thrilled to see that you enjoy staying with us time and time again and are delighted to be your home away from home. We look forward to welcoming you back again soon. Warm regards, SARAH MARTIN Guest Experience Manager

Anonymous Business - 11/12/2018 AccorHotels certified review
« Novotel Canary Wharf »

Safe and comfortable Would have liked more shower gel for second night

Our hotel has responded to the review
Our hotel has responded to the review

Dear Victoria V., We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lea uettwiller Guest Services coordinator

Anonymous Couples - 11/12/2018 AccorHotels certified review
« Beyond my expectations »

Canary Wharf is a destination within its own right yet is within easy reach of central London. The hotel has a classy bar and restaurant if you do not want to venture further afield. The views from the bar are spectacular . The accommodation especially the suites are top class. I cannot speak highly enough of his Novotel. The staff I encountered were very pleasant and helpful. I can highly recommend this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brian, Thank you so much for taking the time to complete our Guest Satisfaction Survey and this amazing feedback! It is always our goal to make sure our guests are happy and we are thrilled to hear that you had a fantastic stay with us. Thank you for choosing to stay with us and we hope to welcome you back again soon. Warm regards, SARAH MARTIN Guest Experience Manager

Karl B. Couples - 11/12/2018 AccorHotels certified review
« Fantastic hotel with amazing views »

We had a a wonderful couple of nights at your hotel. The staff were fantastic, the hotel was brilliant, the room and the view were out of this world. I will stay here again next time we are in London. Thank you so much.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karl, Thank you for you review and feedback! This is fantastic! I am so happy to see that you enjoyed your stay with us! I am soo touch to see that our room and view was for you out of this World :D I am looking forward to welcome you soon again! Warmest regards, Lea Uettwiller Guest Services coordinator

Anonymous Families - 11/12/2018 AccorHotels certified review
« Very good hotel »

Quick check in, really nice room, great breakfast and good location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dawn H., We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lea Uettwiller Guest Services coordinator

Anonymous Business - 11/12/2018 AccorHotels certified review
« Great hotel in a convenient location for business. »

Nice modern room of a good size (I was upgrade to executive room, though) and intriguing shape.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Barbara F., We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lea Uettwiller Guest Services coordinator

Dlg Business - 11/12/2018 AccorHotels certified review
« good isnt enough »

breakfast wasnt possible, to line on for breakfast isnt acceptable, payment for breakfast was taken in front off. bathroom sink smells terrible, cosmetic tissues in the bathroom not available, the box was empty!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dirk, Thank you so much for taking the time to complete our Guest Satisfaction Survey. I am sorry to see that your recent stay with us was not as we had hoped and we appreciate your feedback regarding this. I have shared your comments regarding the service of your room with our Housekeeping Manager so that they are aware and can address this with their team. We apologise that we experience busy periods in our restaurant and do our best to advise guests of possible wait times prior. Thank you again for sharing your experience, and we hope you will give us another chance to shine. Warm regards, SARAH MARTIN Guest Experience Manager

Jared S. Couples - 11/12/2018 AccorHotels certified review
« Great way to spend a special occasion »

had a great time at the hotel, the room was much better than we could have imagined, the views from the room and breakfast were great, we’d love to come back again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jared S., We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lea Uettwiller Guest Services coordinator

Rebecca Business - 11/12/2018 AccorHotels certified review
« Really nice room and smart hotel »

Pleased with room and upgraded view. However breakfast day 1 was on a lower level and much better quality for £25 than day 2. Also on day 2, host had failed to take note of my room number correctly and was quite rude in 'checking I had credit'. I believe she was one step away from escorting me out of the breakfast area (part-way through my breakfast after giving my room number on entry) before I asked if she definitely had the right room number. She did not.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rebecca, Thank you so much for taking the time to complete our Guest Satisfaction Survey. I am sorry to hear about your experience when joining us for breakfast and please know that I will share your feedback with our Breakfast Manager and welcoming team. Thank you again for sharing your experience, and we hope you will give us another chance to shine. Warm regards, SARAH MARTIN Guest Experience Manager

Amy E. Couples - 11/12/2018 AccorHotels certified review
« lovely stay »

It was a very lovely stay, from the start at checking in was nice and easy. Things to note; breakfast was lovely but wasn't hot, just warm. Maid service tried to enter the room numerous times whilst we were asleep. Also, our complimentary drinks/snacks were not replenished on the 2nd day. The hand written note and snacks were a lovely touch upon arrival. The room view was spectacular and all staff was very helpful. many thanks for the stay. Amy E.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amy E., Thank you for your review and feedback, hearing back from our guest for their personalized welcome is the best reward :) . I am so glad that it made is special for you. However I am sorry about our housekeeping waking you up, this is not a service we want our guest to experience, thank you for letting us know, I will share this with our head housekeeper. I hope to welcome you soon again! It was a great pleasure to welcome you as one of our guest. Warmest regards, Lea Uettwiller Guest Services coordinator

Patrick Couples - 11/12/2018 AccorHotels certified review
« Nice hotel with great views »

It is a nice hotel, though the reception area is pretty cramped and was often busy. The reception desk is obviously designed to look contemporary, but appeared messy as not everything was readily available to the check-in staff. It also generally seemed that residents of the hotel had little benefits or ability to make use of the bar / restaurant facilities which are popular with the general public. You had to queue for a table, which were mostly reserved for external groups, and were unable to gain priority access. The bar also closed relatively early and there didn't appear to be an area for residents to enjoy a nightcap or an area to relax outside of their room. We also found that the service / breakfast items available differed depending on which floor you were sat on at breakfast time (self-service instant coffee machine at bar / table service in restaurant). It felt like staff had been instructed to rush patrons, with plates and cutlery being whipped quickly away and no offers for tea / coffee top up.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patrick, Thank you so much for taking the time to complete our Guest Satisfaction Survey. It is always our goal to make sure our guests are happy and we appreciate the time you took to share your feedback, and the areas in which you feel we can improve. Thank you for choosing to stay with us and we hope to welcome you back again soon. Warm regards, SARAH MARTIN Guest Experience Manager

Ex H. Business - 11/12/2018 AccorHotels certified review
« Very basic “ a sleep and go hotel” »

the Hotel is very basic or even below basic considering that there are no amenities in the room such as toothbrush,bathrobe. I have been informed such amenities are just for higher floors. For a 4 star hotel and with the rate it does not justify.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Teolyn, Thank you so much for taking the time to complete our Guest Satisfaction Survey. I am sorry to see that your recent stay with us was not as we had hoped and that you were unhappy with the amenities provided in our entry level rooms. Thank you again for sharing your experience. Warm regards, SARAH MARTIN Guest Experience Manager

Anonymous Friends - 11/12/2018 AccorHotels certified review
« Amazing views »

Good room, although a little on the small size. Stains on the settee. Main issue was the bar, far too noisy and crowded, impossible to get served, nowhere to sit. The views were great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan M., We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lea Uettwiller Guest Services coordinator

Susan B. Couples - 11/12/2018 AccorHotels certified review
« Lovely room good facilities »

Comfy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan B., We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lea Uettwiller Guest Services coordinator

Mike J. Families - 11/12/2018 AccorHotels certified review
« Room very comfortable, but breakfast dreadful. »

The reception staff were eventually very helpful. Our room and the views were excellent. The bar staff were wonderful . Breakfast was appalling: no service, queues, no room and too much self-service ( it was very expensive as well).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mike, Thank you so much for taking the time to complete our Guest Satisfaction Survey. I am sorry to see that your recent stay with us was not as we had hoped and that you did not enjoy your time when joining us for breakfast. On weekends we can be quite busy, which is communicated to our guests throughout the hotel and we apologise that this was the case. Thank you again for sharing your experience, and we hope you will give us another chance to shine. Warm regards, SARAH MARTIN Guest Experience Manager

Sf Couples - 11/12/2018 AccorHotels certified review
« Great hotel in convenient location for a good price »

Check-in smooth, room great, breakfast good with a great view. Need to time breakfast carefully as it gets busy but we were warned about what times were busy. Directions on website could be slightly better - Heron Quay was closer than Canary Wharf DLR but not much in it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharon F., We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lea Uettwiller Guest Services coordinator

Yassin S. Couples - 11/12/2018 AccorHotels certified review
« It was a great stay everythig was done imediatly »

It was very nice. We even got upgrade vesie we arrived at 1.30 am. It was a great room and room servixe was perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yassin S., We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lea Uettwiller Guest Services coordinator

Regjsl Couples - 11/12/2018 AccorHotels certified review
« Another faultless stay. »

We regularly stay at this hotel for fun, relaxation and comfort. Everything is so joined-up that we always have a great time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Reg & Lilian L., 1000 thanks for your e-mail and your feedback and review. It is always my pleasure and all the hotel pleasure to welcome you! I am really glad your grandson enjoy as well their times. I know you ad some challenges with our housekeeping and once again I apologies. I am looking forward for your next stay! Cordialement, Lea Uettwiller Guest Services coordinator

Michael H. Business - 10/12/2018 AccorHotels certified review
« A short but pleasant stay »

Room was clean and well laid out. Checking in and out was a little frustrating. Not enough locations or staff to assist (although those available were very helpful and pleasant). The hotel was conveniently located for both business meetings and restaurants.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael James, Thank you so much for taking the time to complete our Guest Satisfaction Survey. We are thrilled to see that you enjoyed your short stay with us and thank you for choosing us as your home away from home. Warm regards, SARAH MARTIN Guest Experience Manager

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