Hotel - Novotel London Canary Wharf
Novotel Hotel Novotel Hotel

Novotel London Canary Wharf Hotel

4.5/5 1,062 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 25  GBP
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 2 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-23:59
    • Opening hours : Week-end 0:00-23:59

Business services

  • 9 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 313 rooms
  • 100% non-smoking hotel
  • 32 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Work desk in all rooms
    • Baby bed
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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See all our bars
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 7,112 reviews

Our guest reviews for Novotel London Canary Wharf

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,062 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anne P. Business - 15/03/2019 AccorHotels certified review
« Sleepless Night »

Hotel is lovely. Service is great but none of this is any good if you don't get any sleep. The room I was assigned to (404) creaked all day which kept me awake, it was like sleeping on a boat. I left the hotel really exhausted and not ready for my day ahead. I did complain at reception on leaving the hotel and was told "Its the wind, we cant control it" - I understand you cant control the wind but nevertheless why would a customer choose this hotel knowing they might not sleep?

Joseph H. Couples - 15/03/2019 AccorHotels certified review

Very satisfied with the service and facilities...

Anonymous Business - 15/03/2019 AccorHotels certified review
« New Hotel and nice interior »

stayed one night for business trip again, and as always really convenient if you work in Canary Wharf. Hotel is new and has nice interior and stunning bar on the 38th floor. great package!

Agnieszka Business - 15/03/2019 AccorHotels certified review
« Mrs »

In general ok but the noise from the pipes system while the wind was blowing (as I was told what it was) was quite unbearable, especially during the night. The cleaning service was fine but I actually bumped into them cleaning my room while coming back from breakfast (around 8:40) which I have never come across in any other hotel. It did not feel comfortable because I was in a hurry to leave for a meeting.

Anonymous Business - 15/03/2019 AccorHotels certified review
« nice room, missing amenities »

The room was nicely laid out and well appointed. The breakfast was terrific. The amenities -- particularly the lack of conditioner -- were disappointing.

Brian D. Business - 14/03/2019 AccorHotels certified review
« Very impressed with room and breakfast. »

Very quick check-in/out. Freiendly and pleasant and helpful staff. Breakfast was best I've had at a hotel.

Andrew Business - 14/03/2019 AccorHotels certified review
« Good stay »

Short, just one night and usual high standard

Chas V. Families - 14/03/2019 AccorHotels certified review
« Little disappointed »

I was staying for the 3rd time and was with my wife daughter and her husband on my 30th wedding anniversary. Because it was a special vocation I asked if I could reserve a table for the 4 of us in the bar, we could not get a seat on the other occasions ations we stayed. We were told a table was reservred but when we turned up we were told that tables could not be reserved. We were led to some stools by the bar which were totally inadequate for myself and my daughter ailments. Then we noticed a reserve sign on another table which was later taken by other persons. We sat upstairs in the cold for an hour and then went to our rooms. It was a little disappointing and I do not think we will return.

Olly Couples - 14/03/2019 AccorHotels certified review
« Great stay »

Great stay. Would recommend and come back in the future.

Anonymous Business - 14/03/2019 AccorHotels certified review
« Easy, clean, tidy and trouble free »

First rate from check in to check out

YDS-Yvee Friends getaway - 14/03/2019 TripAdvisor review
« Great location for the 02 »

I wish I could say that I couldn't fault the hotel as it has many many good qualities however we had a couple of niggles : the walk in shower leaked from under the doors into the bathroom, we had to pull out the fridge to turn the kettle on at the mains and the bed making left a lot to be desired in fact I had to remake my bed on one night. But saying all that - the breakfast is amazing, as were all the staff and the views are stunning from the top. I would definitely recommend the hotel. We were attending a 3 day festival at the 02 and this hotel was just perfect to get there and then back again. Highly likely that we will re-book for next year.

Our hotel has responded to the review
Our hotel has responded to the review

Thanks YDS-Yvee for your review and I hope you enjoyed the festival at the O2. I am sorry there were a few areas that we let you down on and please be assured that I am addressing. Your feedback about my amazing team makes me so proud, thanks! We are looking forward to welcoming you back next year if not before. Jacqui & The Canary Wharf Family

Anonymous Business - 13/03/2019 AccorHotels certified review
« Pure delight »

Away from the hustle and bustle of the city yet close enough to enjoy London. Rooms are comfortable, breakfast is very satisfying and the dinner at the restaurant was sumptuous with a magnificent view of the the London night skyline.

Rebecca B. Business - 13/03/2019 AccorHotels certified review
« Easy check in/out and wonderful quiet room »

Check in/our was very easy - room was comfortable and extremely quiet - gym ok (temperature a little too warm) - breakfast good with amazing views

Anonymous Couples - 13/03/2019 AccorHotels certified review
« Great room with fabulous view. Superb breakfast and very friendly staff. »

Second time staying at the hotel and enjoyed both visits. Will definitely return.

Anonymous Couples - 13/03/2019 AccorHotels certified review
« Ideal location for reason for our visit to London »

Everything went smoothly. Room, although small, was comfortable especially the bed. service was efficient and friendly.

Laura Friends - 13/03/2019 AccorHotels certified review
« Miss »

Beautiful view. Amazing hotel!

David J. Couples - 13/03/2019 AccorHotels certified review
« C2C Weekend Break »

Our room wasn't ready and I think we were given a disabled room to speed things up, so the view was not so great however the room was spacious. We only used the room as a base and had breakfast, which was excellent on the 38th floor with wonderful views of the London.

Sasha Couples - 13/03/2019 AccorHotels certified review
« Perfect for what we needed »

Perfect location for the tube, great breakfast selection and comfortable room

Mrs S. S. Couples - 13/03/2019 AccorHotels certified review
« Good breakfast, nice hotel, amazing views and pool but a couple of housekeeping niggles. »

Location fabulous - only issue was locally they had shut the footpath from the local transport hub so it was difficult to find alternative route to hotel - the roadworks are ongoing so would have been useful if the local team could have advised guests pre-arrival. Amazing views and room - check in very smooth. Lifts very quick. Bars and dining areas very lovely. Staff great and very friendly. Free welcome drink nice touch. A few housekeeping issues - no kettle in room on arrival; only the base; stocking up each day of the tea bags was abit random so one day no English tea in a London hotel? Light bulbs in room not working - simple things that should be standard checks each day by the team. This would be the difference between good and excellent. We really liked the hotel - breakfast was amazing and views from dining area. Staff always helpful. Think a few things in room could be improved - coat hooks for outdoor coats. No place in bedroom to put clothes unless hanging them in wardrobe. Also low lighting in bathroom ok but not practical especially around mirror. A few more waste bins would have been good. Not much local information in room - map transport or hotel info.

Mike B. Couples - 13/03/2019 AccorHotels certified review
« All we needed as a temportary home from home »

Met all requirements - comfortable [bed especially], clean, great shower, and quiet [the hotel was busy, so full marks for the design / layout of the tower]. Welcoming and helpful reception staff - very responsive. Fantastic panorama of London through the picture window [room 1208]. We don't do breakfast due to our eating regime so did not experience the food, reason for overall score of 9 and not a 10. Great location for easy access to the O2 Arena. We shall return for C2C 2020 [cost competitive dependent].

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