Novotel London Canary Wharf Hotel 4 stars

TripAdvisor rating 4.5/5 1,088 reviews
Novotel London Canary Wharf
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Room 1

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Hotel extras

  • 7 min walk to Canary Wharf underground with easy access to the City, O2 Arena and Greenwich

  • Exclusive Le CLub Lounge

  • 313 contemporary guest rooms including 26 designer style Suites with panoramic London views

  • 9 design inspired meeting rooms including E-board technology

  • BOKAN - Three breath taking options for food and drink located on the hotel's top floors

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • Pets allowed 25.00 GBP
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Sauna
  • Babysitting on request
Catering
  • Breakfast
  • 2 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel London Canary Wharf

40 Marsh Wall
E14 9TP
london
united kingdom

Tel: +4402035300500

Fax: (+44)02079871040

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUS :   135 D3 D7 MARSH WALL

  • SUBWAY :   DLR JUBILEE CANARY WHARF

  • By plane

    LONDON CITY AIRPORT At 8km / 5 miles

  • By plane

    LONDON CITY AIRPORT At 8.05km / 5 miles

  • By boat

    THAMES CLIPPER At 2.2km / 1.37 miles

  • By train

    LIMEHOUSE At 1.61km / 1 miles

GPS :51.501331, -0.023293

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Superior Double Room

  • Max. number of persons: x2
  • Area: From 30
  • Views: River side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Twin Room

  • Max. number of persons: x2
  • Area: From 30
  • Views: River side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Deluxe Double Room

  • Max. number of persons: x2
  • Area: From 30
  • Views: River side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Deluxe Twin Room

  • Max. number of persons: x2
  • Area: From 30
  • Views: River side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Executive Room

  • Max. number of persons: x2
  • Area: From 30
  • Views: River side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Studio Suite

  • Max. number of persons: x2
  • Area: From 50
  • Views: River side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Executive Suite

  • Max. number of persons: x2
  • Area: From 50
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Executive Terrace Suite

  • Max. number of persons: x2
  • Area: From 50
  • Views: City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

BOKAN 37

Type of cuisine: International

We are BOKAN, the award winning 2 AA Rosette dockside beacon for artisanal food and drink. We have crafted a menu inspired by rich European cultural cuisines that have flowed along the Thames since ancient times.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CANARY COFFEE

Type of cuisine: Cafe

A cosy and stylish space located on street level with outdoor terrace seating - relax, unwind and indulge in a selection of locally roasted artisan coffee, pastries, snacks and stone baked pizza at Canary Coffee.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LECLUB LOUNGE

Photo non contractuelle / Strictly non binding

A warm welcome to Le Club Lounge - our stylish and cosy space designed exclusively for our Le Club Accor Hotel members. An ideal getaway from the hustle and bustle of the hotel with a range of refreshments and snacks available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BOKAN 38

Photo non contractuelle / Strictly non binding

Inspired mixology, locally distilled spirits, craft beers and extensive wine list set in a memorable space with views of Canary Wharf and the City of London. For reservations, dress code and age policy, please visit bokanlondon.co.uk

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BOKAN 39

Photo non contractuelle / Strictly non binding

Lounge in the sky and admire breath taking 360 degree views across the London skyline - take the chance to perch inside at the rooftop bar or unwind on the terrace. For reservations, dress code and age policy, please visit bokanlondon.co.uk

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 96 m²

  • Maximum capacity: 75 people

  • Maximum banquet capacity: 40 people

Find out more
Novotel London Canary Wharf Meeting Room

Our guest reviews for
Novotel London Canary Wharf

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

7,503 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

1,088 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

Very stylish and comfortable with a great view

Customer review rating 4.5/5

Malaika Business - 19/04/2019 AccorHotels certified review

good

Dear Malaika K., We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SARAH MARTIN Guest Experience Manager

A brilliant stay every time

Customer review rating 4.5/5

Chris E. Business - 18/04/2019 AccorHotels certified review

I stay at the Novotel Canary Wharf most weeks so I shouldn’t be surprised but it really is a fantastic hotel, the staff are very welcoming and the hotel is always spotless. Can’t recommend it enough if in London

Dear Chris, It is always a pleasure to welcoming you here and we are very happy to read that once again you had a great stay with us. We hope to see you again very soon. Take care, ANNA MANAURO Front Office Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… || Mobile:+ 44 (0… 549 Email: an… novotel.com accorhotels.com

Excellent.

Customer review rating 4.5/5

Jordon-leigh M. Couples - 18/04/2019 AccorHotels certified review

We stayed one night for my boyfriends birthday, we had a lovely time. The only criticism i had was that i had booked a double room with a double bed, however when we got to the room it was two singles instead. Other than that it was perfect

Dear Jordon-Leigh, Thank you so much for your feedback.It was our great pleasure to welcome you and we're glad to hear you had a great stay with us. Sorry to hear about the bed, all our bed can be set up as a double or twin, next time just give us a call from your room and we will fix it for you :) Have a great Easter! ANNA MANAURO Front Office Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… || Mobile:+ 44 (0… 549 Email: an… novotel.com accorhotels.com

clean and expensive

Customer review rating 4.5/5

Lee B. Couples - 18/04/2019 AccorHotels certified review

bar to expensive

Dear Lee , Thank you so much for your feedback.It was our great pleasure to welcome you and we're glad to hear you had an overall good stay with us. Hope to see you soon, ANNA MANAURO Front Office Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… || Mobile:+ 44 (0… 549 Email: an… novotel.com accorhotels.com

Birthday treat

Customer review rating 4.5/5

Jena Couples - 18/04/2019 AccorHotels certified review

Amazing views! The room was so clean and lovely, the staff even left a little birthday surprise for my boyfriend. Would highly recommend to stay here.

Dear Jena, Thank you so much for your your review and for rating us 100/100! It was our great pleasure to welcome you and we're glad to hear you had a great time with us. We hope to see you again very soon. Take care, ANNA MANAURO Front Office Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… || Mobile:+ 44 (0… 549 Email: an… novotel.com accorhotels.com

GREAT SERVICE

Customer review rating 4.5/5

V. E. Business - 18/04/2019 AccorHotels certified review

BREAKFAST WAS FULLY OCCUPIED BUT OVERALL GREAT SERVICE

Dear E., Thank you so much for your your review and for rating us so high! It was our great pleasure to welcome you and we're glad to hear you had a great time with us. We hope to see you again very soon. Take care, ANNA MANAURO Front Office Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… || Mobile:+ 44 (0… 549 Email: an… novotel.com accorhotels.com

All good except for one issue

Customer review rating 4.5/5

Stefan B. M. Business - 18/04/2019 AccorHotels certified review

My stay was perfect 10/10 until 2 days after i left , everything was tops , my suite was super , service in all departments incl restaurants was the best . But , after 2 days i got a msg from my bank that i was charged a further 90+ STG about a bill that was settled at the bar , that was NOT true as i settled directly before retiring to my room , after long duscussions over the phone and practically arguing my case i was given the refund , no one called beforehand but simply took money from my car . That ruined the 10/10 i gave in my review on TripAdvisor.

Exceeded Expectations

Customer review rating 4.5/5

Anonymous Couples - 18/04/2019 AccorHotels certified review

Overall a great relaxing stay, in a beautiful quirky hotel.

Dear Kelisha, Thank you so much for your your review and for rating us 100/100! It was our great pleasure to welcome you and we're glad to hear you had a great time with us. We hope to see you again very soon. Take care, ANNA MANAURO Front Office Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… || Mobile:+ 44 (0… 549 Email: an… novotel.com accorhotels.com

Another sleepless night

Customer review rating 4.5/5

Dominique S. Business - 18/04/2019 AccorHotels certified review

Although I am an Accor card member, and book more expensive executive rooms on purpose, my request (part of my profile) to have one of the many non-Docklands Light Railway side rooms was again not honored: you gave me "the" room that is on the DLR side, and even on the 32nd, it is incredibly noisy. I do not plan to stay with you in the future.

Miss Janette F.

Customer review rating 4.5/5

Janette F. Friends - 18/04/2019 AccorHotels certified review

A great stay! Lovely room and fantastic view. Thank you for the kind gesture of chocolate brownies for my friend’s 40th birthday, a lovely surprise.

Dear Janette F., We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SARAH MARTIN Guest Experience Manager

Good experience

Customer review rating 4.5/5

Isabel Couples - 18/04/2019 AccorHotels certified review

Very welcoming staff, amazing rooms with great views and the breakfast was lovely.

Dear Isabel, Thank you so much for your your review and for rating us 100/100! It was our great pleasure to welcome you and we're glad to hear you had a great time with us. We hope to see you again very soon. Take care, ANNA MANAURO Front Office Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… || Mobile:+ 44 (0… 549 Email: an… novotel.com accorhotels.com

Mr

Customer review rating 4.5/5

James S. Business - 18/04/2019 AccorHotels certified review

Great, I really enjoyed my stay and the staff were great.

Dear James, Thank you so much for your your review and for rating us 100/100! It was our great pleasure to welcome you and we're glad to hear you had a great time with us. We hope to see you again very soon. Take care, ANNA MANAURO Front Office Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… || Mobile:+ 44 (0… 549 Email: an… novotel.com accorhotels.com

A perfect place to spend a week's vacation

Customer review rating 4.5/5

Noam G. Couples - 18/04/2019 AccorHotels certified review

The room was specious and the bed was very comfortable. The shower and bathroom where clean. The breakfast was excellent and the staff was kind and very nice. The hotel also surprised us with a cake for my wife's birthday.

Dear Noam G., We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SARAH MARTIN Guest Experience Manager
Customer review rating 4.5/5

Anonymous Couples - 18/04/2019 AccorHotels certified review

Never really liked the room

Dear , Thank you so much for your feedback.It was our great pleasure to welcome you and we're glad to hear you had an overall good stay with us. I am sorry however to read that your experience was not totally perfect, the room that you have stayed in is considered a great one as it is in the corner and you could take advantage of a double view. We are very concerned by guests' feedback and we would be more than happy to discuss directly with you. Please feel free to contact our Guest Expeirence Manager directly either by email at sa… or by phone at 02… should you like to share more details Hope to see you soon, ANNA MANAURO Front Office Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… || Mobile:+ 44 (0… 549 Email: an… novotel.com accorhotels.com

Amazing

Customer review rating 4.5/5

Rahnum Couples - 18/04/2019 AccorHotels certified review

Great

Dear Rahnum, Thank you so much for your your review and for rating us 100/100! It was our great pleasure to welcome you and we're glad to hear you had a great time with us. We hope to see you again very soon. Take care, ANNA MANAURO Front Office Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… || Mobile:+ 44 (0… 549 Email: an… novotel.com accorhotels.com

Peaceful night spent

Customer review rating 4.5/5

Razeem Business - 18/04/2019 AccorHotels certified review

Had a good stay

Dear Razeem, Thank you so much for your your review and for rating us 100/100! It was our great pleasure to welcome you and we are very happy to hear that you had a very relaxing stay with us :) We hope to see you again very soon. Take care, ANNA MANAURO Front Office Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… || Mobile:+ 44 (0… 549 Email: an… novotel.com accorhotels.com

Great Experience

Customer review rating 4.5/5

Melody Friends - 18/04/2019 AccorHotels certified review

The customer service was great and the room was impeccable.

Dear Eberechi, Thank you so much for your feedback.It was our great pleasure to welcome you and we're glad to hear you had a great stay with us! Hope to see you soon, ANNA MANAURO Front Office Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… || Mobile:+ 44 (0… 549 Email: an… novotel.com accorhotels.com

Mrs Laura D.

Customer review rating 4.5/5

Laura D. Couples - 18/04/2019 AccorHotels certified review

Lovely hotel, lovely staff, we were looked after so well by Tim Gordon on reception, nothing was too much trouble, a lovely complimentary drink in the bar with live music and stunning views, our room was spacious and clean, we will definitely stay again. Thank you

Dear Laura D., We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service, especially from Tim, as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another great journey with us. SARAH MARTIN Guest Experience Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… || Mobile:+ 44 (0… 549 novotel.com accorhotels.com

Being stuck in a lift between floors 20 and 21 for around an hour did not help the start of my short stay

Customer review rating 4.5/5

Adrian W. Business - 18/04/2019 AccorHotels certified review

Sarah, the receptionist was particularly helpful and upgraded me to a nice room on 33 floor but it took a very long time to get to the room as I got stuck in the lift as the lift broke down between the 20th and 21st floor. The other two guests from Berlin, Germany also in the lift were more distressed about the experience of being stuck in the lift. In these situations the cost of the rooms should really be credited back to the guest. Sarah did organise a bottle of prosecco for each of us which was a nice touch

Lovely hotel with great views, facilities and food and excellent location for the o2.

Customer review rating 4.5/5

Alisha M. Couples - 18/04/2019 AccorHotels certified review

It was really nice, the staff were friendly and the facilities are lovely. Overall the room was really nice and spacious but we did not receive any dressing gowns, and were told we would need to pay £25 more per person to get these, which seemed a little excessive. In addition to this our shower leaked a lot leaving a puddle on the floor, and we did notify staff who said they would come to fix it whilst we were out for the day, but it seemed unchanged when we returned as it leaked again. The hotel has a great style and the restaurant/roof terrace is really nice. Overall impressed, but would've been nice to have those gowns and the shower sorted.

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