Novotel London Canary Wharf Hotel 4 stars

TripAdvisor rating 4.5/5 1,123 reviews
Novotel London Canary Wharf
See on a map
+ 22 Services
Book this hotel
Ceci est un message d'erreur

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

You have reached the maximum of 6 favourite hotels, please remove one favourite before adding a new one.

Hotel extras

  • 7 min walk to Canary Wharf underground with easy access to the City, O2 Arena and Greenwich

  • Exclusive Le CLub Lounge

  • 313 contemporary guest rooms including 26 designer style Suites with panoramic London views

  • 9 design inspired meeting rooms including E-board technology

  • BOKAN - Three breath taking options for food and drink located on the hotel's top floors

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • Pets allowed 25.00 GBP
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Sauna
  • Babysitting on request
Catering
  • Breakfast
  • 2 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel London Canary Wharf

40 Marsh Wall
E14 9TP
london
united kingdom

Tel: +4402035300500

Fax: (+44)02079871040

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUS :   135 D3 D7 MARSH WALL

  • SUBWAY :   DLR JUBILEE CANARY WHARF

  • By plane

    LONDON CITY AIRPORT At 8km / 5 miles

  • By plane

    LONDON CITY AIRPORT At 8.05km / 5 miles

  • By boat

    THAMES CLIPPER At 2.2km / 1.37 miles

  • By train

    LIMEHOUSE At 1.61km / 1 miles

GPS :51.501331, -0.023293

Currently, close to our hotel

Greenwich+Docklands International Festival

From 21/06/2019 to 07/07/2019

At 3.2 km

Cricket World Cup

From 30/05/2019 to 14/07/2019

At 6.5 km

Bupa London 10,000

From 27/05/2019 to 27/05/2019

At 7.9 km

Westminster Mile

From 26/05/2019 to 26/05/2019

At 8.2 km

London International Antiquarian Book Fair

From 07/06/2019 to 09/06/2019

At 9.4 km

Masterpiece London 2019

From 27/06/2019 to 03/07/2019

At 9.5 km

100% Design London

From 18/09/2019 to 21/09/2019

At 13 km

The London Chocolate Show

From 13/10/2019 to 15/10/2019

At 13 km

The Championships Wimbledon, tennis

From 01/07/2019 to 14/07/2019

At 14 km

Hampton Court Palace Flower Show

From 02/07/2019 to 07/07/2019

At 24 km

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Superior Double Room

  • Max. number of persons: x2
  • Area: From 30
  • Views: River side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Twin Room

  • Max. number of persons: x2
  • Area: From 30
  • Views: River side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Deluxe Double Room

  • Max. number of persons: x2
  • Area: From 30
  • Views: River side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Deluxe Twin Room

  • Max. number of persons: x2
  • Area: From 30
  • Views: River side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Executive Room

  • Max. number of persons: x2
  • Area: From 30
  • Views: River side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Studio Suite

  • Max. number of persons: x2
  • Area: From 50
  • Views: River side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Executive Suite

  • Max. number of persons: x2
  • Area: From 50
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Executive Terrace Suite

  • Max. number of persons: x2
  • Area: From 50
  • Views: City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

BOKAN 37

Type of cuisine: International

We are BOKAN, the award winning 2 AA Rosette dockside beacon for artisanal food and drink. We have crafted a menu inspired by rich European cultural cuisines that have flowed along the Thames since ancient times.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CANARY COFFEE

Type of cuisine: Cafe

A cosy and stylish space located on street level with outdoor terrace seating - relax, unwind and indulge in a selection of locally roasted artisan coffee, pastries, snacks and stone baked pizza at Canary Coffee.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LECLUB LOUNGE

Photo non contractuelle / Strictly non binding

A warm welcome to Le Club Lounge - our stylish and cosy space designed exclusively for our Le Club Accor Hotel members. An ideal getaway from the hustle and bustle of the hotel with a range of refreshments and snacks available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BOKAN 38

Photo non contractuelle / Strictly non binding

Inspired mixology, locally distilled spirits, craft beers and extensive wine list set in a memorable space with views of Canary Wharf and the City of London. For reservations, dress code and age policy, please visit bokanlondon.co.uk

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BOKAN 39

Photo non contractuelle / Strictly non binding

Lounge in the sky and admire breath taking 360 degree views across the London skyline - take the chance to perch inside at the rooftop bar or unwind on the terrace. For reservations, dress code and age policy, please visit bokanlondon.co.uk

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 96 m²

  • Maximum capacity: 75 people

  • Maximum banquet capacity: 40 people

Find out more
Novotel London Canary Wharf Meeting Room

Our guest reviews for
Novotel London Canary Wharf

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

7,859 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

1,123 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

Business Trip

TripAdvisor rating 4.5/5

Syria1 Business - 17/05/2019 TripAdvisor review

We visit this hotel when we attend a conference close to the O2. It is convenient, comfortable and the staff are always welcoming and helpful. In addition the view from the bar/restaurant where you also receive breakfast is simply excellent.

John E.

Customer review rating 4.5/5

John E. Business - 16/05/2019 AccorHotels certified review

The hotel was lovely in every way apart from one initial experience which was disappointing. This was the check in clerk on duty on the morning of Friday May 10th. My secretary had booked the wrong dates ie Thursday to Tuesday rather than Friday to weds. This was entirely our fault and the hotel is not responsible for this. However, having traveled over night from Nairobi, a 9 hour flight plus travel to the airport in Nairobi and from Heathrow I was informed by the reception clerk that even though the school had been billed for the Thursday night the room would not be available until 3pm that day ie on the Friday. He was most insistent that this was company policy which I found confusing since my Colleague travelling with me and checking in at the same time was allowed the option to check in immediately. It was only when another supervisor was called over that the room was made available. Please inform your staff of the need to be more understanding of customer needs and requirements and avoid being overly officious especially when it is not necessary. The room (912) was ready and available as I moved into it almost immediately. The gentleman would have known this but seemed to enjoy the fact that I would be inconvenienced as he had the power to do so. First impressions count and this was a bad introduction to the hotel. He also was not that informative about the facilities eg the location of the breakfast area the WiFi all of this I found out later by asking the other most helpful staff that you had at the hotel.

Consistency and excellent service

Customer review rating 4.5/5

C B. Business - 16/05/2019 AccorHotels certified review

We have stayed here three years in a row for an international conference. The service has become more polished, the breakfast is excellent and the rooms are comfortable. The cost is reasonable for a hotel of this standard and the staff always try to accommodate our wishes. The view from the bar and breakfast room is excellent.

Mrs Susan m.

Customer review rating 4.5/5

Susan M. Couples - 15/05/2019 AccorHotels certified review

From the moment Carlos checked us in to the moment we checked out everything was perfect great decor very funky and the jewel in the crown beautiful roof top bar amazing! Fantastic view from bedroom will be back!'!

Good for business traveller

Customer review rating 4.5/5

Jack Business - 15/05/2019 AccorHotels certified review

Canary Wharf, close to many major bank and FIs.

Pleasant staff, clean and quiet accommodation.

Customer review rating 4.5/5

Julie S. Business - 15/05/2019 AccorHotels certified review

Reception staff were very helpful in accommodating my request for a low level room. Hotel provided an excellent base whilst in London on business.

Amazing experience

Customer review rating 4.5/5

Sorin D. Families - 14/05/2019 AccorHotels certified review

Wonderful hotel Very helpful staff Good quality breakfast

Dear Sorin, Thank you so much for taking the time to complete our Guest Satisfaction Survey and this amazing feedback! It is always our goal to make sure our guests are happy and we are thrilled you had a wonderful stay with us. I look forward to sharing your comments with the team. Thank you for choosing to stay with us and we hope to welcome you back again soon. Warm regards, SARAH MARTIN Guest Experience Manager

Excellent located hotel with quality service and attentive staff

Customer review rating 4.5/5

Paul Couples - 14/05/2019 AccorHotels certified review

We had a wonderful time. It was a belated birthday trip and we couldn't have been treated better. We are certainly looking forward to returning to the hotel on the 26th May for our next stay.

Dear Paul, Thank you so much for taking the time to complete our Guest Satisfaction Survey and this amazing feedback! It is always our goal to make sure our guests are happy and we thank you for choosing us for your birthday celebrations. We are looking forward to welcoming you back again next year for another excellent stay. Warm regards, SARAH MARTIN Guest Experience Manager

Best view and room service

Customer review rating 4.5/5

Himanshu P. Families - 14/05/2019 AccorHotels certified review

Experience was really nice. Room service, View from Hotel was amazing. As soon as I reached - Room was ready and I could check in Immediately.

Unique hotel, great service, beautiful views

Customer review rating 4.5/5

Emma Couples - 14/05/2019 AccorHotels certified review

Exceeded expectations, reception service was excellent, as were the hosts in rhe bar and restaurant. Views at breakfast made it, pool and saunaquarium excellent

Luxurious rooms and great views

Customer review rating 4.5/5

Ch Friends - 14/05/2019 AccorHotels certified review

Had a room on the 18 floor- very comfortable and well equipped room. Really enjoyed the restaurant and bar on 38th floor- great service and excellent breakfast.

Dear Carolyn, Thank you so much for taking the time to complete our Guest Satisfaction Survey. I am sorry to hear that your room was not ready bu our guaranteed checkin time of 3pm and I hope that this did not impact on the remainder of your stay. Thank you for choosing to stay with us and we hope to welcome you back again soon. Warm regards, SARAH MARTIN Guest Experience Manager

Helpful and great experience.

Customer review rating 4.5/5

Joseph Solo - 14/05/2019 AccorHotels certified review

I had a wonderful stay at NOVOTEL Canary Wharf. Check in and check out was very easy and even when I lost my cards for the room, they were efficient and friendly when helping me out. It’s only a five minute walk from the underground and a lovely hotel to stay in. I would recommend people to stay at this hotel.

Dear Joseph, Thank you so much for taking the time to complete our Guest Satisfaction Survey and this amazing feedback! It is always our goal to make sure our guests are happy and we are thrilled you found our team to be helpful during your stay. Thank you for choosing to stay with us and we hope to welcome you back again soon. Warm regards, SARAH MARTIN Guest Experience Manager
Customer review rating 4.5/5

Luciano C. Business - 14/05/2019 AccorHotels certified review

Amazing Really love it, did a check out late and didn’t get charged more

It was terrific.

Customer review rating 4.5/5

Grant G. Business - 14/05/2019 AccorHotels certified review

All staff were awesome. Breakfast fantastic. Accommodation brilliant. All over it was great!

Dear Grant, Thank you so much for taking the time to complete our Guest Satisfaction Survey and this amazing feedback! We are thrilled that you had a terrific stay with us! I look forward to sharing your feedback with our team here at the hotel, who I know will appreciate your comments. Thank you for choosing to stay with us and we hope to welcome you back again soon. Warm regards, SARAH MARTIN Guest Experience Manager

A most enjoyable stay.

Customer review rating 4.5/5

Kd Couples - 14/05/2019 AccorHotels certified review

The room was amazing. Lovely views of the river. Breakfast was great and I even got the gluten free option at the last minute. The staff were very pleasant. The whole experience for us was nice and would definitely come back.

Dear Kenny, Thank you so much for taking the time to complete our Guest Satisfaction Survey. We are thrilled to see that you enjoyed your stay with us and thank you for choosing us as your home away from home. We loo forward to welcoming you back again soon for another fabulous stay. Warm regards, SARAH MARTIN Guest Experience Manager

Very pleasant and casual

Customer review rating 4.5/5

Jorge M. Friends - 14/05/2019 AccorHotels certified review

Almost felt like it wasn't a hotel, you almost feel home, just wish the pool was bigger/ less busy

Dear Jorge, Thank you so much for taking the time to complete our Guest Satisfaction Survey and this amazing feedback! It is always our goal to make our guests feel at home when they are staying with us and we are thrilled that we were able to make you feel welcome. I look forward to sharing this feedback with our team, who I know will appreciate it. Thank you for choosing to stay with us and we hope to welcome you back again soon. Warm regards, SARAH MARTIN Guest Experience Manager

Pleasant

Customer review rating 4.5/5

Shc Friends - 14/05/2019 AccorHotels certified review

The staff went above and beyond to satisfy and the views were incredible.

Great h. and location

Customer review rating 4.5/5

Awesome H. Couples - 14/05/2019 AccorHotels certified review

Beautiful h. with great views and a great staff. We enjoyed our stay and definately recommend this h.. Beautiful rooftop bar with awesome views as well.

Dear Joseph, Thank you so much for taking the time to complete our Guest Satisfaction Survey. It's a pleasure to hear that you had a great stay with us and we thank you for choosing us as your home away from home. We hope to welcome you back again soon for another fabulous stay. Warm regards, SARAH MARTIN Guest Experience Manager

Dishonest

TripAdvisor rating 4.5/5

Karlito K Couples - 14/05/2019 TripAdvisor review

I booked a room (30-35th floor) for "the impressive view over London" I had a room on the 30th floor with a view on a tower under construction This is just dishonest and i want this behavior to be known

Thank you for your feedback. I am sorry that you think we have been dishonest. I would really appreciate it if you could forward me a copy of your confirmation so I can investigate this further. My e-mail address is h9057-gm@accor.com. I look forward to hearing from you. Kind regards. Jacqui McMillan - General Manager

great stay

Customer review rating 4.5/5

Sharon Couples - 13/05/2019 AccorHotels certified review

we had a great stay, staff were very welcoming

Our most recent 20 reviews

In partnership with TripAdvisor

Powered by

Trustyou

Our other hotels nearby

All our hotels in london