Hotel - Novotel London Canary Wharf
Novotel Hotel Novotel Hotel

Novotel London Canary Wharf Hotel

4.5/5 895 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 159.00 GBP Non member rate
From 151.05 GBP Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 2 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-23:59
    • Opening hours : Week-end 0:00-23:59

Business services

  • 9 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 313 rooms
  • 100% non-smoking hotel
  • 32 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Work desk in all rooms
    • Baby bed
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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See all our bars
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 5,251 reviews

Our guest reviews for Novotel London Canary Wharf

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 895 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Mr P. Couples - 10/10/2018 AccorHotels certified review
« Super hotel with prof staff »

It was a wonderful experiance to stay with you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hans Jacob P., We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lea uettwiller Guest Services coordinator

Ronnie P. Business - 10/10/2018 AccorHotels certified review
« Mr »

its was fine

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ronald P., We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lea Uettwiller Guest Services coordinator

Matt P. Business - 10/10/2018 AccorHotels certified review
« Great building, poor systems and service »

I stay every week and the check-in experience is terrible. You never know who I am, always ask the same irrelevant questions as your systems don't appear to be connected with anything. By now you should not have to ask me every time if I want gym access and if I have signed the waiver. You never manage to credit my points or know my membership level on check-in. The check-out experience is much better and your staff are trying very hard, they just seem to be scuppered by poor information systems.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matthew, Thank you so much for taking the time to complete our Guest Satisfaction Survey. I am sorry to see that your recent stay with us was not as we had hoped due to your checkin experience. Please let me know which stays you are missing points for so that I can credit these to your account. Thank you again for sharing your experience, and we hope you will give us another chance to shine. Warm regards, SARAH MARTIN Guest Experience Manager

Eugene Solo - 10/10/2018 AccorHotels certified review
« no value for money »

poor: no conditioner, stains on sofa, bunch of hairs on desk chair, cold food roomservice. breakfast with cold tasteless cappuchino (not from the machine, which is better, but when served)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eugene, Thank you for taking the time to tell us about your recent experience at the Novotel London Canary Wharf. I am sorry to hear that your experience did not meet your expectations due to number of reasons and please know that I have shared your feedback with the team here at the hotel. At Novotel, we strive to provide a superior service experience for every customer, rest assured that we will take your feedback regarding your stay on board. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, SARAH MARTIN Guest Experience Manager

Anonymous Business - 10/10/2018 AccorHotels certified review
« Very good »

Great breakfast Nice staff Nice room Small bathroom for exec room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anouk R., We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lea uettwiller Guest Services coordinator

Peter K. Business - 10/10/2018 AccorHotels certified review
« Mr Peter K. »

Extremely helpful and courteous staff which contributed to an extremely pleasant stay. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, Thank you so much for taking the time to complete our Guest Satisfaction Survey. We are thrilled to see that you enjoyed your stay with us and found our team to be courteous and helpful. Thank you for choosing us as your home away from home ad we hope to welcome you back again soon. Warm regards, SARAH MARTIN Guest Experience Manager

John Couples - 09/10/2018 AccorHotels certified review
« 3 day short break in London... »

Hotel is excellent. Very new so everything works and the breakfast apart from a dodgy coffee machine is superb..staff are extremely pleasant and obliging. Once you navigate your way from Canary Whart... A short 5 minute walk...it's only a 15 min tube to Picadilly station...

Our hotel has responded to the review
Our hotel has responded to the review

Dear John C., We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am glad to see overall you enjoyed your stay I am however worried about the coffee machine, I would be happy to hear more about it: h9… Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lea Uettwiller Guest Services coordinator

Peter Solo - 09/10/2018 AccorHotels certified review
« My regular hotel in London »

I enjoyed my room with the stunning view on the Thames River - I appreciate the regular room upgrade. Everything was fine too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter B., We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lea Uettwiller Guest Services coordinator

Malcolm B. Families - 09/10/2018 AccorHotels certified review
« Excellent hotel »

Wonderful decor. Loved the room & communal areas. Food first class but we felt that the taster menu in Bokan wasn’t as good value as during our last stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Malcom B., We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am happy to see you overall enjoyed your stay however I am taking good note about your feedback regarding the tasting menu I will share your experience with our chef. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lea Uettwiller Guest Services coodinator

Anonymous Business - 09/10/2018 AccorHotels certified review
« Was a pleasant hotel for a business trip »

Overall experience was good however there are still improvements that can further be done: 1) Sound-proofing: there was a lot of drilling noise from the upper level and it went on from 12am onwards which was quite annoying. 2) Shower Screen: not able to close and prevent water from flowing out properly. Whole bathroom floor ends up being wet by the time I finish my shower.

Denis-paul P. Couples - 09/10/2018 AccorHotels certified review
« Fantastic »

Reception showed professionalism and everything went quick. The room was comfy and clean. The restaurant was ok

Our hotel has responded to the review
Our hotel has responded to the review

Dear Denis-Paul P., We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lea Uettwiller Guest Services coordinator

Aimee S. Couples - 09/10/2018 AccorHotels certified review
« Ms aimee S. »

I had a great weekend at Novotel Canary Wharf. The staff were very friendly and welcoming. The facilities were great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aimee S., We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lea Uettwiller Guest Services coordinator

Kevita Business - 08/10/2018 AccorHotels certified review
« Clean and very comfortable room »

My overall experience was very good. Your hotel is at a convenient spot in London and the room was clean and comfortable. Also the cleaning of the room was excellent and the staff working for room service were very nice and polite. My only disappointment was the service of the trainee in the evening when I checked in. Every question I asked was answered as: No, because it was not booked in that way. I even offered to pay extra for some of the service but the answer was still negative. So I did find another way to get the things I wished for. In a way this is strange because talking to someone else (Katja) things were suddenly possible. But this did not spoil my stay with you, because for the rest, the mangers, the staff in the morning were very helpful! I would propose to have a conversation with him to share that instead of saying to quickly no to things, I may rather come up with solutions. It was the trainee standing on the left side at the reception, so near the door.

Melody W. Friends - 08/10/2018 AccorHotels certified review
« Only Ok »

For what we paid I was left a little disappointed. The complimentary minibar was disappointing. You still had to pay for tonic water, ginger beer and spirits. Spirits I can understand a little, however the tonic waters and ginger beer to not be part of the complimentary minibar was shocking! Our friends were in the room opposite and there mini bar was missing the free bottle of beer, such small mistakes but for what we are paying you don't expect anything to be missing. I had to go and ask for it and was promised it would be brought up yet that never happened. Also, my friends had the breakfast, not a cheap option.... no eggs were available when they went down, they had to wait 10-15 mins for more to be replenished, 1 jug of juice between the whole restaurant and we had to keep asking for a jug or glass of water. Staff were rude when asking for things!

Navkarn M. Couples - 08/10/2018 AccorHotels certified review
« Noisy »

Group staying few doors down extremely loud at 5/6am ended up waking up so did not have the best night sleep for me and my girlfriend

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nav, Thank you for taking the time to tell us about your experience at the Novotel London Canary Wharf. I am sorry to hear that your recent experience did not meet your expectations and that your stay was let down due to the actions of other guests; please allow me to express my sincerest apologies. I hope that despite this you enjoyed the hotel and we hope that you will give us the opportunity to better serve you in the near future. Sincerely, SARAH MARTIN Guest Experience Manager

Marion M. Business - 08/10/2018 AccorHotels certified review
« Fabulos »

Hotel were amazing, helpful and very polite no request was to much.

Our hotel has responded to the review
Our hotel has responded to the review

Dear, We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lea Uettwiller Guest Services corodinator

Kristene Business - 08/10/2018 AccorHotels certified review
« Extremely pleasant. Just how I remembered it. »

Room was always clean and tidy. Housekeeping seems to know my preference in water - Gave me still all the way! They must be mind readers. :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shi Hui Kristene C., We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lea Uettwiller Guest Services coordinator

Christy A. K. B. T. Y. Couples - 08/10/2018 AccorHotels certified review

I have to say we had a beautiful experience with the hotel on our first visit to London . From start to finish it was fabulous. We will be telling our friends to visit the hotel and enjoy all y. have to offer. Thank y. .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher B., We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank y. again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lea Uettwiller Guest Services coordinator

Julie Business - 08/10/2018 AccorHotels certified review
« Wonderful Service »

I received great service at your hotel. I want to recognize Leihze who went above and beyond to get me breakfast during an especially busy morning, her friendliness and willingness to help made my day!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julie B., We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. i am particularly happy for my colleague Leire which made your stay with us special, she will be glad to hear your comments I will make sure to share this with all our hotel manager. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lea Uettwiller Guest Services coordinator

Kim F. Business - 08/10/2018 AccorHotels certified review
« Amazing views and great rooms »

The rooms were very clean and tidy, amazing views from the Bar and Room. I was welcomed to the hotel in a pleasant and friendly manner. The only reason I marked this down from a 10 is that I asked for room service (pasta and pesto) on my second night after a very long day. I was told this would take one hour, I did not want to eat so late in the evening as it was already 7 o'clock. I decided to try the Bar, unfortunately no seats available. I was offered the dining room but there is a lack of vegetarian options so I declined and went to the local Tesco.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kim Agnes F., We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am happy to see that overall you enjoyed your stay however I am sorry for the experience you had with our food&beverage services. I will report your comments to our manager. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lea Uettwiller Guest Services coordinator

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