Hotel - Novotel London Canary Wharf
Novotel Hotel Novotel Hotel

Novotel London Canary Wharf Hotel

4.5/5 907 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 2 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-23:59
    • Opening hours : Week-end 0:00-23:59

Business services

  • 9 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 313 rooms
  • 100% non-smoking hotel
  • 32 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Work desk in all rooms
    • Baby bed
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 5,284 reviews

Our guest reviews for Novotel London Canary Wharf

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 907 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Kev J. Couples - 16/10/2018 AccorHotels certified review
« Memorable 21st Anniversary »

The view from our room was amazing and a card and biscuits were left in our room to acknowledge mine and my wife's 21st Wedding Anniversary. Clean, well appointed and the breakfast was exceptional from the 38th floor. Overall a great stay, great staff and great food. Will definitely stay again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kevin, Thank you so much for taking the time to complete our Guest Satisfaction Survey. We are thrilled that you chose to celebrate your anniversary with us and that you had an amazing time! Thank you for choosing us as your home away from home and we hope to welcome you back again soon for another fabulous stay. Warm regards, SARAH MARTIN Guest Experience Manager

Paul S. Families - 15/10/2018 AccorHotels certified review
« Birthday weekend treat »

Very good in the preparation and an enjoyable stay.

Lorraine Couples - 15/10/2018 AccorHotels certified review

Lifts were an issue, 2 X out of order and 38 floors meant very long queues we were told stairs were for staff only, it was just quite uncomfortable. Overflow at breakfast time meant we were in the bar area, and food was not getting stocked up regularly, not all food was available as it was in the dining area, including fried egg and pancakes. Room was lovely and clean. Would like a seating area with mirrors to get ready.

Sue Business - 15/10/2018 AccorHotels certified review
« Great view and nice rooms »

The hotel is located very closed to the Canary Wharf offices. Just a short walk. Nice and absolutely clean rooms with a comfortable bed. Unfortunately no plug for hairdryer near a mirror (had to use the TV screen for that :-(. The breakfast is okay but not outstanding. The view during breakfast in 37th floor indeed is amazing. I highly recommend this hotel. Hope they find a solution for the hairdryer in the meantime. Staff was very friendly.

Sarah K. Couples - 15/10/2018 AccorHotels certified review
« Exceeded my expectations »

We had a short stay, while going to see Michael McIntyre at the O2. We had a fantastic suite on the 34th floor and were extremely well looke after. Thanks again Sarah

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarah, Thank you so much for taking the time to complete our Guest Satisfaction Survey. I am thrilled to see that you enjoyed your stay with us and I hope you had a fantastic time at Michael McIntyre. Thank you for choosing us as your home away from home and I hope I am able to welcome you back again soon. Warm regards, SARAH MARTIN Guest Experience Manager

Anonymous Business - 15/10/2018 AccorHotels certified review
« Efficiency, clean and has all you need for a business traveller »

Efficiency, clean and has all you need for a business traveller

Our hotel has responded to the review
Our hotel has responded to the review

Dear Meng Hong P., We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lea Uettwiller Guest Services coordinator

Adele Business - 15/10/2018 AccorHotels certified review
« Great stay, friendly and helpful staff »

Lovely room and a pleasant surprise being upgraded. Staff very nice on check in and check out. Comfortable bed and facilities too - great stay overall.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adele I., We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lea Uettwiller Guest Services coordinator

Anonymous Business - 15/10/2018 AccorHotels certified review
« Nice hotel »

Clean and comfortable. I would stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Katie F., We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lea Uettwiller Guest Experience Coordinator

Mr A. Families - 15/10/2018 AccorHotels certified review
« Absolutely Brillant »

A very enjoyable stay, at a Brillant hotel. The staff were incredible and so were the rooms. Just and all round good experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Scott A., We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lea Uettwiller Guest Experience coordinator

Mark K. Business - 15/10/2018 AccorHotels certified review
« Fabulous hotel and great views »

I enjoyed a quick and short stay with all being good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark K., We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lea Uettwiller Guest Services coordinator

Anon Couples - 15/10/2018 AccorHotels certified review
« Phenomenal. »

Absolutely amazing experience, fulfilled my request and expectations - couldn’t have asked for anything more.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chloe G., We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lea Uettwiller Guest Services coordinator

Amanda Business - 15/10/2018 AccorHotels certified review
« Sylish hotel »

Short stay (day only), where I needed a place to work between meetings

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amanda G., We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lea Uettwiller Guest Services coordinator

Nuria Families - 15/10/2018 AccorHotels certified review
« Execellent customer service »

Staff very convenient and friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nuria, Thank you so much for taking the time to complete our Guest Satisfaction Survey. We are thrilled to see that you enjoyed your stay with us and thank you for choosing us as your home away from home. We hope to welcome you back again soon for another fabulous stay. Warm regards, SARAH MARTIN Guest Experience Manager

Jonny H. Friends - 14/10/2018 AccorHotels certified review
« Problem at reception »

We booked well in advance for a wedding present. Since we booked well in advance, our credit card had expired and we had our new one. The guys on reception would not allow us to stay unless we could provide our old card (since disposed of as normal) we had to Pay in full. We was very embarrassed with our friends we we also had to pay for their room again. There was lots of other guests present and we felt very stupid and frustrated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jonny, Thank you for taking the time to tell us about your recent experience at the Novotel London Canary Wharf. I am sorry to hear that your checkin experience left you frustrated. I can assure that this was not the intention. This policy is set by the company you chose to book through, Booking.com, and we are sorry that they did not make you aware of this prior to your arrival. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, SARAH MARTIN Guest Experience Manager

Anonymous Business - 14/10/2018 AccorHotels certified review

Room was very noisy with DLR line passing close to room. Trains stopped about 12.30 but started again around 5am. Would not stay again if this was room.

Sid H. Business - 14/10/2018 AccorHotels certified review
« A beautiful hotel and an amazing service »

My stay was really nice and had time there even tho I was sick. Service is great quite surprising to pay each time you order a coke or a coffee but beyond that everything was all right. I’d stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Seyyid B., We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lea Uettwiller Guest Services coordinator

Holly C. Couples - 13/10/2018 AccorHotels certified review

Bed could be more comfy. Speaker was good. Overall good stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Holly, Thank you so much for taking the time to complete our Guest Satisfaction Survey. We are thrilled to see that you enjoyed your stay with us and thank you for choosing us as your home away from home. We hope to welcome you back again soon for another fabulous stay. Warm regards, SARAH MARTIN Guest Experience Manager

Thomas L. Families - 13/10/2018 AccorHotels certified review
« excellent »

I had a really good time in your Hotel and I already recommended it to my friends. The breakfast was very delicious

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thomas, Thank you so much for taking the time to complete our Guest Satisfaction Survey. We are thrilled to see that you enjoyed you had an excellent stay with us and thank you for choosing us as your home away from home. We look forward to welcoming you back again soon for another delicious breakfast in Bokan. Warm regards, SARAH MARTIN Guest Experience Manager

L Couples - 13/10/2018 AccorHotels certified review
« Very good »

Beautiful hotel great location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lauren, Thank you so much for taking the time to complete our Guest Satisfaction Survey. We are thrilled to see that you had a beautiful stay at our property and thank you for choosing us as your home away from home. We hope to welcome you back again soon for another fabulous stay. Warm regards, SARAH MARTIN Guest Experience Manager

Hidde Business - 12/10/2018 AccorHotels certified review
« Second stay at Novotel Canary Wharf and still satisfied »

Stayed for two nights and received an upgrade to the executive suites. Really enjoyed my stay again. Rooms are clean, breakfast is great and this time I had a lovely dinner in the Bokan restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hidde, Thank you so much for taking the time to complete our Guest Satisfaction Survey. It is always a pleasure to receive feedback, especially from our return guests and we are thrilled to see that you had another enjoyable stay with us. Thank you for returning to us and we hope to welcome you back again soon. Warm regards, SARAH MARTIN Guest Experience Manager

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