Hotel - Novotel London Canary Wharf
Novotel Hotel Novotel Hotel

Novotel London Canary Wharf Hotel

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4.5/5 733 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 25  GBP
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 2 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-23:59
    • Opening hours : Week-end 0:00-23:59

Business services

  • 9 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 313 rooms
  • 100% non-smoking hotel
  • 32 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WiFi in your room
    • Work desk in all rooms
    • Baby bed
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 3,732 reviews

Our guest reviews for Novotel London Canary Wharf

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 733 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
Earl S. Couples - 20/06/2018
« Amazing »

Staff were excellent and knowledgeable about the area and the food. Everything else was great except how early the bar closes

Our hotel has responded to the review
Our hotel has responded to the review

Dear Earl, Thank you so much for your your review and for rating us 100/100! It was our great pleasure to welcome you and we're glad to hear you had a great time with us. We hope to see you again very soon. Take care, Justine Freytet Front of House manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON UK Direct Line: +4… 0514 Hotel: +44 (0) 20…

AccorHotels certified review
Vivienne F. Couples - 20/06/2018
« Jazzy Modern Bar with very hip vibe »

Our stay was spoilt by a blocked hand basin which was not repaired on request. Our room was otherwise very good with excellent views. I particularly loved the bar on the top floor. Very cool, breathtaking views and even a jazz group added to the vibe. A great spot for a few drinks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms F., Thank you for taking the time to tell us about your experience at the Novotel London Canary Wharf. I am sorry that your experience with the sink issue did not meet your expectations; please allow me to express my sincerest apologies. I have personally spoken with my team about the lack of follow up to this. However I love your feedback about your room and of course Jazz on the terrace which I absolutely love too and I hope you will return in the future. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely, Jacqui McMillan General Manager

AccorHotels certified review
Andy B. Couples - 20/06/2018
« A very Enjoyable break from the everyday grind »

A great way to celebrate our anniversary. Liked the balloons in the room. Only mild quibbles were that the exec drinks were on 1st floor this year not in the far nicer rooftop bar and there was a queue for a table at breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. I am sorry about the issues with breakfast, we had a large volume of guests come at the same time. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Jacqui McMillan General Manager

AccorHotels certified review
Paula K. Couples - 19/06/2018
« Very enjoyable stay »

Overall a great experience, all colleagues very helpful & friendly, even printed our concert tickets off for us. The only down side was breakfast on the Sunday morning, colleagues went out of their way to look after the guests it was the volume of guest at once.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms K., We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. I hope you enjoyed your concert. I am sorry about the issues on breakfast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Jacqui McMillan General Manager

AccorHotels certified review
Mark E. Couples - 19/06/2018
« A relaxing experience. »

Welcoming and relaxing in a high class environment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark David, Thank you so much for your feedback.It was our great pleasure to welcome you and we're glad to hear you had a great stay with us! Hope to see you soon, Justine Freytet Font of house manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON UK Direct Line: +4… 0514 Hotel: +44 (0) 20…

AccorHotels certified review
Yarra J. Families - 19/06/2018
« a plastic start in our bed! YUCK! »

Lorena at reception was wonderful. Very professional and warm. I hope this doesn't go unnoticed. She is delightful. A real asset to you. Unfortunately though, when we went to bed there was a plastic drinking straw in the bed! Disgusting!!! Obviously the bedding hadn't been changed at all. Seems like the easiest thing to get right. It was a real turn off, very disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms J. Thank you for taking the time to tell us about your experience at the Novotel London Canary Wharf. I am sorry that your experience with housekeeping did not meet your expectations; please allow me to express my sincerest apologies. Please be assured that I have personally addressed this with the team member who cleaned your room. Please let me know if you are returning and I will upgrade you to an executive room with Shard Views. Lorena is fabulous and thank you for her mention as we reward with vouchers any of our talent who gets mentioned by our guests. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely, Jacqui McMillan General Manager

AccorHotels certified review
Clare F. Couples - 19/06/2018
« Good views from the bar, but noisey room and disorganised at breakfast »

The views from the rooftop bar were great, the staff at reception were friendly, the hotel reception area is very modern and contemporary, but the room was noisey and the staff were very disorganised at breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms F., Thank you for taking the time to tell us about your experience at the Novotel London Canary Wharf. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please let me know if you are returning so I can book you into one of our executive suites to make up for the issues you had at breakfast and the room will be at the end of the corridor so really quiet We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely, Jacqui McMillan General Manager

AccorHotels certified review
Sunny J. Couples - 19/06/2018
« Great with a but... »

I enjoyed my stay bar a couple of odd things which spoilt what would have been an amazing stay. The room itself was great, opting for a superior room on higher floor gave amazing views of the city. The room was immaculate also. The let down only came with the bar and the lifts. We were given a free drink as i'd mentioned it was my wifes birthday. We were ushered to the bar seats even though there were a couple of seats by the sofa on the left entrance. It very much seemed were rushed to make a decision and that most of the clientele were not hotel guests, but people coming to bar who were not and who seemed to gain priority. What should have been something were were excited about having a drink on the upper floor, we felt like we were treated as people staying at the hotel and for that I feel the service was let down. We then opted against having something to eat because of this and went else where in the Canary Wharf area. On arrival and also everytime awaiting the lift thos was constant with people going up to the top floor which made us wait 20 min for the lift, not ideal when we made a 3 hour journey to the hotel and were paying to stay there. Perhaps having a small section only for hotel guests would be a good idea.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr J., Thank you for taking the time to tell us about your experience at the Novotel London Canary Wharf. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely, Jacqui McMillan General Manager

AccorHotels certified review
Steph U. Friends - 19/06/2018
« Nice rooms but disappointing check in »

We dropped our bags off at 12pm which we knew was too early to check in so we'd planned to return once we were able to check in. When we asked what time we could check in from we were told any time after 3pm - we returned at 3.30pm and were told that no twin rooms were ready and we were offered double rooms - this is not what we booked so we said that we wanted twin rooms, we were then told it would be a further 30mins until they were ready. This was a disappointing start to our trip and even though we were given a voucher for a complimentary drink at the bar, it delayed our plans as we were not expecting the rooms not to be ready. I'd upgraded one of the rooms booked as I thought it would give us better views and make the stay special but the view was disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms U., Thank you for taking the time to tell us about your experience at the Novotel London Canary Wharf. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely, Jacqui McMillan General Manager

AccorHotels certified review
Jason L. Couples - 19/06/2018
« Relaxing »

Easy check in. Staff very pleasant. Especially Manager in the morning Joseph I think his name was. We had to get a taxi very early to get our flight on time. He did his best to get us a taxi in 5 minutes despite it being very busy for taxis. We made our flight.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr l., We very much appreciate your comments regarding your stay at Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. If you would like to share your positive experience with other possible guests, please feel free to post a review on www.tripadvisor.co.uk I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Jacqui McMillan General Manager Novotel London Canary Wharf

AccorHotels certified review
Anonymous Business - 19/06/2018
« nice, professional, enjoyable »

* Nice room, clean, functional * Nice breakfast, enjoyable restaurant with nice view * One thing a little bit disturbing : I could hear the DLR from the room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Audrey, Thank you so much for your feedback.It was our great pleasure to welcome you and we're glad to hear you had a great stay with us! Hope to see you soon, JULIA LOJA Guest Services Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON UK Direct Line: +4… 0514 Hotel: +44 (0) 20…

AccorHotels certified review
Wendy Friends - 19/06/2018
« Fabulous hotel, amazing views »

Had a great one night stay on Saturday night with friends. Great location for Canary Wharf, hotel staff very friendly, gorgeous rooms with amazing views. Fab breakfast, I will definitely stay again! Thanks

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms W., We very much appreciate your comments regarding your stay at Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. If you would like to share your positive experience with other possible guests, please feel free to post a review on www.tripadvisor.co.uk I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Jacqui McMillan General Manager Novotel London Canary Wharf

AccorHotels certified review
Kiran C. Business - 19/06/2018
« Overall good rooms; need more vegetarian/ vegan food options. »

1. Good rooms and good view. 2. Need to have a door lock from inside for Toilet 3. The lights in the toilet to reflect in the room early morning when not everyone in the room would have woken up 4. It would be useful if you can provide UK electrical sockets with probably more USB options for charging (also, can you provide air charges like the one in restaurant downstairs - in the rooms) 5. You may want to keep better London maps for tourists that your current ones and separate Tube maps 6. You may consider providing shaving kit in the rooms (while it is available on demand) 7. You may provide information sheet about nearest bus stops and bus routes for those stops near hotel (or I did not notice if it was already there) 8. It would be good to have a spray system for WC 5.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., Thank you for taking the time to tell us about your experience at the Novotel London Canary Wharf. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely, Jacqui McMillan General Manager

AccorHotels certified review
Daniel Business - 19/06/2018
« A nice stay, again »

It was very nice, again! Your staff is really helpful! Samira at the front desk helped me write up my rewards points to my Le Club card, and Florian in the restaurant made sure that I had a very pleasant dinner! Keep these good men in your crew, because they'll invite back customers -- this is what matters, in my opinion. Daniel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel, Thank you so much for your feedback.It was our great pleasure to welcome you and we're glad to hear you had a great stay with us! Hope to see you soon, Justine Freytet Front of House manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON UK Direct Line: +4… 0514 Hotel: +44 (0) 20…

AccorHotels certified review
Kim Couples - 19/06/2018
« Kim W. »

I booked the hotel as part of a trip for my girlfriends birthday and for the most part, the stay was fantastic. The hotel is beautiful and in a great location. Customer service was fab and the gent who served us on reception was kind enough to upgrade our room and provide us with complimentary drinks at the rooftop was bar which has an amazing view over London. Only few of downsides we had was the surprise £50pp deposit which wasn’t stated on booking.com which frustratingly threw me off financially on my girlfriends birthday! It should be made obvious that this is the policy. The other downside was that the pool area isn’t monitored at all, we went to use the pool and sauna to find that there were two young couples who must have been around 18 to early 20’s. We came down for a relaxing swim only to find both couples messing around loudly screaming and shouting, constantly splashing each other and others in the pool. They were throwing toys and floats and slamming the floats loudly against the pool surface, and most disgustingly, spitting water over each other which also caught me as I swam past. My final issue is that upon checking out, I later found an email containing an invoice for a further £22. Upon calling the hotel, I’ve been accused of taking a small bottle of gin and vodka despite not touching anything other than the free tea and coffee! After arguing against this, I’m told it’s a mistake and it has been put through against the wrong room. Other than a few minor issues, the stay was lovely and would be happy to stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms W., We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. I am sorry there were a number of areas that we let you down on and please be assured that I am addressing this. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Jacqui McMillan General Manager

AccorHotels certified review
Sylvain Business - 19/06/2018
« I recommend »

Very nice room, incredible view over the city. Staff very carefull and responsive. Rooftop bar, fitness area and breakfast were a must

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sylvain, Thank you so much for your feedback.It was our great pleasure to welcome you and we're glad to hear you had a great stay with us! Hope to see you soon, Justine Freytet Front of House manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON UK Direct Line: +4… 0514 Hotel: +44 (0) 20…

AccorHotels certified review
Shal Friends - 19/06/2018
« Lovely hotel »

The hotel is lovely, the reception staff are very pleasant, but I dint think the reception desk is adaquate for the number of people checking in. We went to the bar which is lovely, with lovely views, I find the bar staff one In Particular very hard work to engage with him, I am a 61 year old and found he had no people skills, refusing to serve me because I happened to speak to a young girl who had obviously without my knowledge upset him. We have stayed there before Also at two Other Novotel’s and always enjoyed our stays. Breakfast was a big issue, there was no hot food in the bar area, as I’m disabled I couldn’t go down the stairs to the main restaurant. However the lovely waiter had us an omelette made and couldn’t cater enough for us, very pleasant staff on Sunday morning. We will stay there again, as the pros out way the cons, the other issue is that you can’t get your points if you are part of a group booking. Which is a pain.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms W., Thank you for taking the time to tell us about your experience at the Novotel London Canary Wharf. I am sorry that certain aspects of your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely, Jacqui McMillan General Manager

AccorHotels certified review
J. Couples - 19/06/2018
« Great stay for our anniversary »

We had a lovely time at Novotel. The room was clean and exactly what we asked for; beautiful views at night. The range of breakfast options, quality of food and service in the restaurant was excellent. We enjoyed using the pool and sauna.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms J., We very much appreciate your comments regarding your stay at Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. If you would like to share your positive experience with other possible guests, please feel free to post a review on www.tripadvisor.co.uk I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Jacqui McMillan General Manager Novotel London Canary Wharf

AccorHotels certified review
Andrew C. Friends - 19/06/2018
« Room with a view »

Excellent staff. View of the London skyline from the room was superb. Room was modern and comfortable. Couple of tiny things stopped the rating of 10. Two of us in the room, only one hand towel, one pair of slippers and toilet seat very loose (small detail stuff!). Breakfast on the 38th floor - magnificent! Very busy at 0830 but staff went out of their way to get people seated as quickly as they could. Great choice and great service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., We very much appreciate your comments regarding your stay at Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. Sorry about the issues with the towel and slippers, next time I promise we will make it a 10/10! If you would like to share your positive experience with other possible guests, please feel free to post a review on www.tripadvisor.co.uk I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Jacqui McMillan General Manager Novotel London Canary Wharf

AccorHotels certified review
Sue C. Couples - 19/06/2018
« Great location with great views over the thames »

Booked this hotel as we were attending a concert - easy to get to 02, just one stop on the jubilee line. On check in we were delighted to find we had been upgraded and had a room on the 25th floor, overlooking the Shard. We used the rooftop bar, which is small but has really good views over London. There was a DJ and we wished we could have stayed longer. Breakfast was busy but again we were lucky enough to get a table with a view and there was a nice selection of food available. All in all, a really lovely quiet hotel with lovely staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms C., We very much appreciate your comments regarding your stay at Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. If you would like to share your positive experience with other possible guests, please feel free to post a review on www.tripadvisor.co.uk I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Jacqui McMillan General Manager Novotel London Canary Wharf

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