Hotel - Novotel London Canary Wharf
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Novotel Hotel

Novotel London Canary Wharf Hotel

40 Marsh Wall 
E14 9TP  LONDON
UNITED KINGDOM

332 reviews
TripAdvisor Rating Based on 332 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Sauna in bathroom

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Sauna in bathroom

Catering

  • 2 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-23:59
    • Opening hours : Week-end 0:00-23:59

Business services

  • 9 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 313 rooms
  • 100% non-smoking hotel
  • 32 rooms for people with reduced mobility
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Sauna in bathroom
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Work desk in all rooms
    • Crib on request
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 1,755 reviews

Our guest reviews for Novotel London Canary Wharf

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 332 reviews
AccorHotels certified review
Anonymous Business - 15/09/2017

All fine exception timing for dinner

AccorHotels certified review
C Business - 15/09/2017
« Great hotel with amazing views for breakfast! »

Stayed for 2 days here. Staff were friendly and welcoming . Room was clean and well maintained. Food was great, lots of choice for breakfast - although some gluten-free bread would have been good. Fantastic views for 37th floor (where breakfast is served) back across to central London. Bar is great as well and good location for Canary Wharf area.

AccorHotels certified review
Loz Business - 15/09/2017
« Loz »

I think the hotel is nice but there are a lot of teething problems. The staff were very nice and friendly but clearly had too much to do to do their jobs 100%.

TripAdvisor review
NealMK Couples - 14/09/2017
« Flagship Novotel »

Highly recommended. I have to say the new Novotel Canary Wharf is stunning. As a Le Club Accorhotels Platinum member I was given an upgrade to one of their Executive Rooms overlooking central London and had access to happy hour in the Le Club lounge. Nataliya and Vivian in the lounge were super friendly and attentive during happy hour and we were very satisfied with the level of service. Although I did not quite enjoy the bar Bokan 37 as service wasn't the same standard and we were ignored multiple times when we tried to order some drinks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Neal, Thank you so much for taking the time to provide us with this great feedback. We are glad that you got the chance to joins us for the evening drinks & canapes. Each day, the entire team strive to deliver a unique & memorable experience for each guest and your compliments, are surely the best reward. I have shared the love with Nataliya, Vivian and the whole Team. Thank you once again for your praises! Don't forget to keep an eye on the great offers at AccorHotels.com website for your next visit. It was a pleasure to read your review and to see how much you enjoyed our hotel! We can't wait to welcome you back! Warmest regards, Julia Loja Guest Services Manage

AccorHotels certified review
Scoopdog Solo - 13/09/2017
« Excellent. »

I was overwhelmed by the quality of the hotel and its relaxed ambience. The staff were terrific too.

AccorHotels certified review
Victor L. H. Business - 13/09/2017
« Great new property, nice layout, comfortable and many amenities/ »

I stayed at the Novotel London Canary Warf for a full week. I usually stay in Marriotts or Starwood properties as I have a great loyalty program status with them, but the pictures looked really nice and I thought of going to London closer to where I was to meet for some business. The hotel is new, the reception is modern, the swimming pool, gym equipment and lifts are all new. Reception service was great. I don't really understand why charges are made to secure consumption. I mean they hold a copy of your credit card, and I am not accustomed for a hotel to ask me to prepay whatever money up front for items I may not use (and bar a single bottle of beer), I did not. The room was very nice. It had some brand new construction glitches like the phone set not working, the hand shower was leaking and the air conditioning was not working the first night. But besides the phone set, everything was corrected the next day. I asked for a nice room in a tall floor and for them to waive my early check in fee and they did. So I greatly appreciate it. One thing that I believe is needed is a bit more training on your housekeeping team. They are nice and courteous, but I did see some spots in the new carpet that shouldn't be there. Another area of opportunity is the bar/restaurant up stairs. It needs supervision. Service was basically absent the three times I went up. Twice I went back to my room because NO server would come to offer me a menu or drinks. The only night I had ONE beer was the time I actually asked the barman whom was busy with some other table's drinks to please give me a beer. The servers were in the back on a table taking to each other. I understand that it really isn't fully a part of the hotel (or is it?), but I am accustomed to another level of service and I didn't bother trying again. I would however, always come back to this property solely for the very nice hotel experience.

AccorHotels certified review
Kevin Business - 13/09/2017
« excellent stay »

everything is new, works well and clean, which is very important

AccorHotels certified review
Scott Couples - 13/09/2017
« Excellent »

First time staying, was a getaway for my girlfriends birthday. The Duty Manager, Maxime, was excellent from once I booked he was in contact with me in regards to arranging everything & pre-booking some items for me. Maxime was excellent throughout our stay & is a credit to your front of house team. Myself coming from working management level at 5 star venues such as The Shard he along with rest of your team delivered excellent service. Highly recommend staying here. Many thanks

AccorHotels certified review
Som Couples - 13/09/2017
« Great location, fab hotel »

Impressed with the room and it's decor. First time staying at Canary Wharf but really enjoyed it and easy to get into central London. Loved the fact that we had the pool to ourselves - a great bonus. Breakfast was one of the best that we've had - such variety and great quality and those views again.

AccorHotels certified review
Tim J. G. Friends - 13/09/2017
« Perfect hotel, perfect stay »

Great hotel and excellent value for money

AccorHotels certified review
Penguin Couples - 13/09/2017
« Hotel was very nice but the bar was noisy and uncomfortable »

We had not been to Canary Wharf for years and were pleasantly surprised. The Novotel is lovely and well situated. The room was a corner with large windows and an amazing view. It was very comfortable; I was stopping in long after a long intense business trip so it was nice to relax there. Unfortunately the bar was not conducive to this. It was very, very loud, even in early evening. The waitress didn't know if they served Manhattans (my husband gave up and ordered prosecco with the rest of us) and we spent most of our time at a cramped uneven table yelling to be heard. The view there was amazing. The restaurant was a bit quieter but the food was uneven, fussy and not to my taste. Would I stay there again? Yes--but take advantage of the many bars and restaurants nearby as well as in Central London.

TripAdvisor review
Friends getaway - 13/09/2017
« A luxurious experience »

I stayed here in sept to celebrate a double birthday. We had planned sight seeing in London and planned to see attractions like the London eye and went to places like skygarden. The view from the rooftop of this hotel is as spectacular as the eye and skygarden. Breakfast is served at the Bokan restaurant on one of the top floors. The breakfast was delicious and of a large variety and with the views, I felt like I was on holiday! Even the toilets had a magnificent Ariel view. Our room was nice and modern with magnificent panoramic views. It's 7-10 min walk from Canary Wharf station. Don't trust google maps it will send you on a wild goose chase. There is a mini Tesco 2 mins away from the hotel too. The swimming pool was small, but big enough to swim in and a great place to relax after a long day in London. The roof top bar is a great place to have a drink to finish off the night. I would definitely stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Farheen, Thank you very much for taking the time to share your feedback. We're so glad to hear you enjoyed every aspect of what we offer here at Novotel London Canary Wharf! And the views from top floors, oh gosh, we know what you mean! We will never get tired of it! That combined with large variety of breakfast choices makes you truly have a great time like you would on your holidays! It was such a delight to read your feedback and we look forward to welcoming you back on your next London visit! Warmest regards, Julia Loja Guest Services Manager

AccorHotels certified review
Rob A. Couples - 12/09/2017
« Amazing! Could not do enough from start to finish. »

Great stay. Excellent facilities and lovely helpful staff.

AccorHotels certified review
Shiva Solo - 12/09/2017
« Very nice hotel, room, restaurant and view »

Over all I'm very pleased with the hotel. The room was clean, spacious and had a great view. Restaurant and bar had an amazing view and some what friendly staff - once I said I was staying in the hotel.

AccorHotels certified review
Mr S. Couples - 12/09/2017
« Great »

We had a great stay, service was fab and the hotel looked great. We stayed in a suite, would of been great to have a mirror above the dressing table and the mini bar fridge to have a constant power supply as it only chilled when the card was in the socket. Great view. Would highly recommend. 5 star service.

AccorHotels certified review
Alper Families - 12/09/2017
« Extravagant »

We juzt want to come back

AccorHotels certified review
Dr G. Solo - 12/09/2017
« So cool! »

Funky, lovely decor, amazing views and the coolest coffee shop around!

AccorHotels certified review
Mrs M. C. Couples - 11/09/2017
« Min »

The hotel and staff are excellent, the rooms are very comfortable and clean.the swimming pool is a plus. and very convenient for all the restaurants in Canary Wharf.

AccorHotels certified review
Arranhare Business - 11/09/2017
« Poor Sound Insulation »

Nice Location, Nice Welcome but let down by very poor sound insulation in the room where I could hear the TV from the next room until the early hours

AccorHotels certified review
Richard H. Business - 11/09/2017
« Good experience as usual »

please sort out access cards for gym / pool. Every time I have to go to reception to get this sorted after I have checked in and didn't appreciate being told I was wrong about my access. Also, would appreciate the bar being open later. Issue with the delay in being served at the bar. Wouldn't mind if the bar staff would acknowledge my presence even if they are going to take a while - basic manners / easy customer service. I am a regular at this hotel having spent approx. 20 nights since the start of 2016 and spending several £k so would appreciate, and I think the hotel would benefit from noting the above.

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