Hotel - Novotel London Canary Wharf
Novotel Hotel Novotel Hotel

Novotel London Canary Wharf Hotel

4.5/5 1,064 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 25  GBP
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 2 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-23:59
    • Opening hours : Week-end 0:00-23:59

Business services

  • 9 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 313 rooms
  • 100% non-smoking hotel
  • 32 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Work desk in all rooms
    • Baby bed
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 7,181 reviews

Our guest reviews for Novotel London Canary Wharf

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,064 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Business - 22/03/2019 TripAdvisor review
« Great Hotel-Isle of Dogs and Canary Wharf minutes by foot »

This is our fourth business trip to the Novotel. Modern rooms, modern everything. Spotlessly clean. Great breakfast overlooking the whole of London from floor 37. All the staff are so helpful. Will return in a few months.

Business - 21/03/2019 TripAdvisor review
« Building Quality vs Service »

The quality of the bedrooms and the general finish of the public areas is outstanding. It has wonderful views of London and 2 mins walk to the heart of Canary Wharf. So why the average score, because the service by the staff fell far short of the quality of the build! I had one of the worst customer experiences I have ever had in a hotel bar. All because of the very poor customer service skills demonstrated by the manager. How he spoke to us was embarrassing and totally unnecessary, unfortunately complaining seemed to make no difference,so we vowed not to return! Such a shame... ( room service & housekeeping were efficient and friendly)

Viktoriya P. Couples - 20/03/2019 AccorHotels certified review
« Enjoyable staying »

Overall everything was great, except the ruined surprise with the birthday cake, which was placed a day earlier. The birthday was 17th March and I have mentioned that a few times in my emails but still the cake was in the room on 16th.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Viktoriya, Thank you so much for taking the time to complete our Guest Satisfaction Survey and for choosing us for your special occasion. Our apologies that there was a misunderstanding regarding the cake you ordered and that this was not delivered when you expected it to be done so. Thank you again for choosing to stay with us and we hope to welcome you back again soon. Warm regards, SARAH MARTIN Guest Experience Manager

Rs Business - 20/03/2019 AccorHotels certified review
« pleasant stay with a nice view on London for breakfast »

nice and clean rooms, great views from the restaurant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rudolf, Thank you so much for taking the time to complete our Guest Satisfaction Survey. It's a pleasure to hear that you enjoyed your stay with us and our amazing views! Thank you for choosing us as your home away from home and we hope to welcome you back again soon. Warm regards, SARAH MARTIN Guest Experience Manager

Zeni Couples - 19/03/2019 AccorHotels certified review
« Absolutely fab stay, from first welcoming by Marco to last good bye. »

We couldn’t ask for more. It wasn’t my first visit . Everyone was so welcoming . Room was super clean with enough amenities . I try to name at least couple of people, Marco reception , the blonde lady - hostess in the restaurant - she’s fab, I remember her from my last visit . And than Italian waitress so was super friendly . It was our anniversary and we received nice chocolate platter - super nice touch . The only downside was breakfast as I can not have any diary and I asked for soya cappucino which was brought by waitress- she might have been new. But I asked her 3 times to make sure it’s soya. She clearly brought me machine coffee with normal milk and reassured me she asked 3 times I could smell and see it wasn’t soya milk cappuccino so I called supervisor who was so apologetic and immediately rectified mistake. She was also very nicev( lady wearing glasses ) After waitress came to apologise and agreed it was normal milk . Otherwise was amazing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zeni, Thank you so much for taking the time to complete our Guest Satisfaction Survey and your lovely mentions for Marco and Andreea. Again, our sincerest apologies I regards to the mistake made with your coffee order. This has been addressed with the team member involved so that they are aware in future of the importance of these kind of requests. Thank you for choosing to stay with us again and we look forward to welcoming you back again soon. Warm regards, SARAH MARTIN Guest Experience Manager

Anonymous Business - 19/03/2019 AccorHotels certified review
« Another pleasant stay at the Novotel Canary Wharf »

Generally good experience. I found the cupboard space very limited, small cupboard with a safe at the bottom so it was difficult to hang up my Shirts/Suits. In the end I had clothes hanging on doors which is not ideal.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, Thank you so much for taking the time to complete our Guest Satisfaction Survey. Whilst it's a pleasure to hear that overall you had a pleasant stay with us, I am sorry to see that there were areas in which we let you down and I thank you for letting us know about these so that I can share them with the team. Thank you again for sharing your experience, and we hope you will give us another chance to shine. Warm regards, SARAH MARTIN Guest Experience Manager

Mrs B. B. Couples - 19/03/2019 AccorHotels certified review
« Mrs Barbara B. »

Excellent, very happy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alex & Barbara, Thank you so much for taking the time to complete our Guest Satisfaction Survey. It's a pleasure to hear that you had an excellent stay with us and wee hope to welcome you back again soon. Warm regards, SARAH MARTIN Guest Experience Manager

Ab Business - 19/03/2019 AccorHotels certified review

Very friendly assistance at the counter.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexandra, Thank you so much for taking the time to complete our Guest Satisfaction Survey. We are thrilled to see that you enjoyed your stay with us and found our team on the desk to be friendly during your stay. Thank you for choosing us as your home away from home and we hope to welcome you back again soon for another fabulous stay. Warm regards, SARAH MARTIN Guest Experience Manager

Donna Business - 19/03/2019 AccorHotels certified review
« Excellent customer service »

This was my first time staying at this Hotel or any the Novotel chain. It was very easy to check in and the receptionist was most helpful. I was very pleased to have a room quite high up on the 18th floor, as the view was very nice. The room was a great size for a twin and so was the bathroom facility. A great touch was the use of the "WhatsApp Us" for things missing etc. I haven't seen this in a hotel before, but it's definitely a great extra personal touch. Breakfast was superb and I have to say the staff here were absolutely amazing. So so friendly, welcoming and helpful. This was throughout the whole hotel but especially in the breakfast room. Food from room service was also outstanding and overall, I will be recommending this hotel to anyone staying in London. Having stayed in plenty of hotels around the world, the staff here are the most memorable for being so friendly and kind.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Donna, Thank you so much for taking the time to complete our Guest Satisfaction Survey and this amazing feedback! It is always our goal to make sure our guests are happy and I look forward to sharing your amazing feedback with the team here at the hotel, including Ines who checked you in. Thank you for choosing to stay with us and we hope to welcome you back again soon. Warm regards, SARAH MARTIN Guest Experience Manager

Grace M. Couples - 19/03/2019 AccorHotels certified review
« The staff went above and beyond to ensure we had a lovely trip. The room and bar was beautiful »

From the moment we arrived to the moment we left everything was perfect. I travel a lot for my work and have said at many London hotels and Novotel Canary Wharf is far superior.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Grace, Thank you so much for taking the time to complete our Guest Satisfaction Survey and this amazing feedback! It is always our goal to make sure our guests are happy and we are thrilled you had a lovely stay with us. Thank you for choosing us as your home away from home and we hope to welcome you back again soon. Warm regards, SARAH MARTIN Guest Experience Manager

Ash R. Couples - 19/03/2019 AccorHotels certified review
« Lovely »

They made my partner and I feel special! Next time we will stay at the suite!

Our hotel has responded to the review
Our hotel has responded to the review

Dear R., Thank you so much for taking the time to complete our Guest Satisfaction Survey and this amazing feedback! It's a pleasure to hear that you were made to feel special during your stay with us and I look forward to sharing this feedback with our team here at the hotel. Thank you for choosing to stay with us and we hope to welcome you back again soon. Warm regards, SARAH MARTIN Guest Experience Manager

Ben T. Couples - 19/03/2019 AccorHotels certified review
« Enjoyable »

Reception staff very polite and efficient. Room was lovely with fantastic view. Only downside was the TV in our room kept switching off and on like there was a loose connection- might want to get that checked out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ben, Thank you so much for taking the time to complete our Guest Satisfaction Survey. It's a pleasure to hear that overall you enjoyed your stay with us and thank you for letting us know about the issue you experienced with the tv. Please know that I have shared this with our Maintenance team so that they can investigate. Thank you for choosing to stay with us and we hope to welcome you back again soon. Warm regards, SARAH MARTIN Guest Experience Manager

Anonymous Friends - 19/03/2019 AccorHotels certified review
« Perfect weekend stay! »

We had a wonderful stay at the Novotel Canary Wharf! The view from both room and rooftop was absolutely stunning, the service was perfect, the hotel was clean and the food was excellent! Could have been more than one shower in the pool wardrobe, but we just went back to our rooms in our ropes to shower there after having a bath. Breakfast was very good!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ase Karin, Thank you so much for taking the time to complete our Guest Satisfaction Survey. We are thrilled to see that you had a perfect weekend stay with us and thank you for choosing us as your home away from home. Warm regards, SARAH MARTIN Guest Experience Manager

Anonymous Business - 18/03/2019 AccorHotels certified review
« Very comfortable »

Great stay, friendly staff. Slightly disruptive breakfast service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angela, Thank you so much for taking the time to complete our Guest Satisfaction Survey. It's a pleasure to hear that you had a comfortable stay with us and we thank you for choosing us as your home away from home. Warm regards, SARAH MARTIN Guest Experience Manager

Danielle W. Couples - 18/03/2019 AccorHotels certified review
« Made our trip one to remember »

We were upgraded to a suite and also left a little note saying you hoped we enjoyed our gig, along with a free drink at the bar. Staff were very friendly and welcoming on a whole.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Danielle, Thank you so much for taking the time to complete our Guest Satisfaction Survey. We are thrilled to see that you enjoyed your stay with us and found our team to be welcoming. Thank you for choosing us as your home away from home and we hope to welcome you back again soon. Warm regards, SARAH MARTIN Guest Experience Manager

Sven Couples - 18/03/2019 AccorHotels certified review
« overall very satisfied »

Positive details: - nice room - huge flat-tv - breakfast is lacking some bread, but in total very good - employees are all very friendly and service-oriented Things to be optimized: - elevator-software (sometimes we pressed all 4 buttons, but no elevator arrived for minutes) - a bottle-opener is lacking in the room - if all bathroom-accessoires are environmental-friendly (what´s absolutely positive!), the opened soap shouldn´t be changed every day, even if not used up. That is really absolutely against any sustainable policy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sven, Thank you so much for taking the time to complete our Guest Satisfaction Survey. It's a pleasure to receive your feedback and I look forward to sharing it with our team. Thank you again for choosing to stay with us and we hope to welcome you back again soon. Warm regards, SARAH MARTIN Guest Experience Manager

Caroline Y. Friends - 18/03/2019 AccorHotels certified review
« Pleasant overall »

We had to be moved from first room we were given as it had the most awful sewage smell coming from drains I presume and sorry marked carpet but staff were helpful and moved us to another room

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, Thank you so much for taking the time to complete our Guest Satisfaction Survey. I am sorry to see that your recent stay with us did not start well, we are thankful that you gave us the opportunity to rectify this. Thank you for choosing to stay with us and we hope you will give us another chance to shine in future. Warm regards, SARAH MARTIN Guest Experience Manager

Ivo T. Business - 18/03/2019 AccorHotels certified review
« Superb »

The hotel was very clean, the room was big and comfortable, with a beautiful view and staff was very friendly and helpful. Two people, specially, made my stay wonderful. Catarina and Anna were fantastic to me when I arrived, after having had such a terrible flight, I arrived at the hotel shaking and they sent a camomile tea and a lovely card to my room. It made me feel so much better. Catarina and Anna are stars and truly representatives of the best customer experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ivo, Thank you so much for taking the time to complete our Guest Satisfaction Survey and this amazing feedback! I look forward to sharing your lovely comments with Anna, Catarina and the team. I'm thrilled they were able to help you feel better after your flight. Thank you for choosing to stay with us and we hope to welcome you back again soon. Warm regards, SARAH MARTIN Guest Experience Manager

Karen Couples - 18/03/2019 AccorHotels certified review
« Very enjoyable »

Comfy large bed Funky modern bathroom Big t.v. Great room Loved bar and restaurant Very good choice for breakfast Staff very friendly x

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karen, Thank you so much for taking the time to complete our Guest Satisfaction Survey and this amazing feedback! It is always our goal to make sure our guests are happy and we are delighted you enjoyed your stay with us. Thank you for choosing us as your home away from home and we hope to welcome you back again soon. Warm regards, SARAH MARTIN Guest Experience Manager

Kevin K. Business - 18/03/2019 AccorHotels certified review
« typical hotel experience without major issues »

Very nice. Everything worked and was clean. Rooms were cleaned promptly. Only minor issue was that the bar waitstaff were not friendly nor service oriented.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kevin, Thank you so much for taking the time to complete our Guest Satisfaction Survey. Whilst it's a pleasure to hear that overall you enjoyed your stay with us, I am sorry to see that your experience in our bar was less than satisfactory and please know that I have shared your feedback regarding this with our Bar Manager and his team so that they are aware. Thank you for providing us with this feedback and the opportunity to improve our services. Thank you again for sharing your experience, and we hope you will give us another chance to shine. Warm regards, SARAH MARTIN Guest Experience Manager

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