Hotel - Novotel London Canary Wharf
Novotel Hotel Novotel Hotel

Novotel London Canary Wharf Hotel

4.5/5 807 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 2 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-23:59
    • Opening hours : Week-end 0:00-23:59

Business services

  • 9 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 313 rooms
  • 100% non-smoking hotel
  • 32 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WiFi in your room
    • Work desk in all rooms
    • Baby bed
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 4,411 reviews

Our guest reviews for Novotel London Canary Wharf

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 807 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Shristi J. Couples - 10/08/2018 AccorHotels certified review
« Amazing »

Classy, luxurious - an absolute treat!

Daniel Couples - 09/08/2018 AccorHotels certified review
« A very exciting stay met with incredible service and facility quality »

Everything was good apart from one thing. One particular staff member on breakfast was very abrupt and rude whilst talking to the guests of his employers. The way in which he directed and communicated with the guests was borderline offensive. Everybody else was very pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel, Thank you so much for taking the time to complete our Guest Satisfaction Survey. Whilst I am thrilled to see that overall you enjoyed your stay with us, I;m sorry to hear about your experience in the restaurant during breakfast and would appreciate any further information you could provide regarding this such as when this occurred and a description of the staff member in question so that I can investigate further. I look forward to your response. Warm regards, SARAH MARTIN Guest Experience Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON UK Direct Line: +4… 0510 Hotel: +44 (0) 20… Email: sa…

Anonymous Business - 09/08/2018 AccorHotels certified review
« Confortable and efficient »

The overall was very satisfying, the ambiance is sweet and cozy. Personnel very polite and efficient.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you so much for taking the time to complete our Guest Satisfaction Survey. We are thrilled to see that you enjoyed your stay with us and would be over the moon if you could share your amazing experience with the wolrd via our tripadvisor page https://www.tripadvisor.co.uk/UserReviewEdit-g186338-d11…-Novotel_London_Canary_Wharf-London_England.html. We hope to welcome you back again soon for another fabulous stay. Warm regards, SARAH MARTIN Guest Experience Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON UK Direct Line: +4… 0510 Hotel: +44 (0) 20… Email: sa…

R R. Couples - 09/08/2018 AccorHotels certified review
« Enjoyable »

The hotel has an excellent range of facilities and is in walking distance to a tube station. We particularly enjoyed the bar in the evening and restaurant for brunch. The room had an excellent view and the staff was very friendly and welcoming. We would have liked to have bathrobes in the rooms but this is just a minor point. Overall, it is a great hotel with excellent facilities and staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daisy, Thank you so much for taking the time to complete our Guest Satisfaction Survey. We are thrilled to see that you enjoyed your stay with us! We do provide bathrobes and slippers, however these are a luxury amenity, provided in our Executive Rooms and Suites. We hope to welcome you back again soon for another fabulous stay. Warm regards, SARAH MARTIN Guest Experience Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON UK Direct Line: +4… 0510 Hotel: +44 (0) 20… Email: sa…

Harvey Couples - 09/08/2018 AccorHotels certified review
« Brilliant night, wanted to stay longer but couldn't afford it! »

It was a great bit of time in the hotel. Check-in was fast and simple. Room was stunning with plenty of room and bed was incredibly comfy. Only complaint was shower was a tiny bit dirty.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Harvey, Thank you so much for taking the time to complete our Guest Satisfaction Survey. Whilst I am thrilled to hear that you had a brilliant stay overall. I am sorry to hear that your shower was dirty and please know that I have forwarded this feedback on to our Housekeeping Manger. We hope to welcome you back again soon for another fabulous stay. Warm regards, SARAH MARTIN Guest Experience Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON UK Direct Line: +4… 0510 Hotel: +44 (0) 20… Email: sa…

Anonymous Business - 09/08/2018 AccorHotels certified review
« Lovely stay in a "just right" spot »

Friendly service, beautiful view, clean room, delicious food, cool look. Had a bit of drama at another hotel the prior night, so this was a welcome respite. The restaurant was fabulous. Only "down" part was that I could not enjoy breakfast 1 morning, as several hundred guests with large suitcases were checking out and the elevators were full--would have been good to know in advance, so I could have enjoyed the fantastic breakfast earlier in the day!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elizabeth B, Thank you so much for taking the time to complete our Guest Satisfaction Survey. We are thrilled to see that you enjoyed your stay with us and would be over the moon if you could share your amazing experience with the wolrd via our tripadvisor page https://www.tripadvisor.co.uk/UserReviewEdit-g186338-d11…-Novotel_London_Canary_Wharf-London_England.html. We hope to welcome you back again soon so that you can try our amazing breakfast in Bokan. Warm regards, SARAH MARTIN Guest Experience Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON UK Direct Line: +4… 0510 Hotel: +44 (0) 20… Email: sa…

Ronit H. B. Z. Business - 08/08/2018 AccorHotels certified review

great hotel, great view from the room, very nice breakfast, very good service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ronit, Thank you so much for taking the time to complete our Guest Satisfaction Survey. We are thrilled to see that you enjoyed your stay with us and would be over the moon if you could share your amazing experience with the wolrd via our tripadvisor page https://www.tripadvisor.co.uk/UserReviewEdit-g186338-d11…-Novotel_London_Canary_Wharf-London_England.html. We hope to welcome you back again soon for another fabulous stay. Warm regards, SARAH MARTIN Guest Experience Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON UK Direct Line: +4… 0510 Hotel: +44 (0) 20… Email: sa…

Anonymous Families - 08/08/2018 AccorHotels certified review
« good rooms and good breakfast »

Good rooms and good breakfast. Staff were friendly, but in my opinion, inexperienced in terms of customer service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philip, Thank you so much for taking the time to complete our Guest Satisfaction Survey. I am sorry to see that your recent stay with us was not as we had hoped and that you cut your finger on one of the taps in Bokan. Please know that it was myself who assisted you with this and that it had since be addressed with our Housekeeping Manager. Thank you again for sharing your experience, and we hope you will give us another chance to shine. Warm regards, SARAH MARTIN Guest Experience Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON UK Direct Line: +4… 0510 Hotel: +44 (0) 20… Email: sa…

Calum S. Business - 08/08/2018 AccorHotels certified review
« Very nice hotel with very friendly staff »

I enjoyed my stay. The hotel was modern, fresh and inviting. The staff were all extremely friendly and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Calum, Thank you so much for taking the time to complete our Guest Satisfaction Survey. We are thrilled to see that you enjoyed your stay with us and would be over the moon if you could share your amazing experience with the wolrd via our tripadvisor page https://www.tripadvisor.co.uk/UserReviewEdit-g186338-d11…-Novotel_London_Canary_Wharf-London_England.html. We hope to welcome you back again soon for another fabulous stay. Warm regards, SARAH MARTIN Guest Experience Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON UK Direct Line: +4… 0510 Hotel: +44 (0) 20… Email: sa…

Anonymous Couples - 08/08/2018 AccorHotels certified review
« i havent stayed in this hotel gor over a year and would like to be taken of your maillong list please »

I have asked several times to be taken off your mailing list. I enjoyed my stay at your hotel over a year ago but keep being sent a survey please delete all my information from your system due to GDPR regulations im reguesting you delete all my personal information Regards Chris

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris, My sincerest apologies that you have received our Guest Satisfaction Survey. At you request I have contact our team in Head Office who look after all data management and have asked them to remove you from all mailing lists. Again, my sincerest apologies. Warm regards, SARAH MARTIN Guest Experience Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON UK Direct Line: +4… 0510 Hotel: +44 (0) 20… Email: sa…

Danielle Couples - 08/08/2018 AccorHotels certified review
« Amazing stay »

Everything was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Danielle, Thank you so much for taking the time to complete our Guest Satisfaction Survey. We are thrilled to see that you enjoyed your stay with us and would be over the moon if you could share your amazing experience with the wolrd via our tripadvisor page https://www.tripadvisor.co.uk/UserReviewEdit-g186338-d11…-Novotel_London_Canary_Wharf-London_England.html. We hope to welcome you back again soon for another fabulous stay. Warm regards, SARAH MARTIN Guest Experience Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON UK Direct Line: +4… 0510 Hotel: +44 (0) 20… Email: sa…

Sarah Business - 08/08/2018 AccorHotels certified review
« Amazing »

The reception staff that checked me in were lovely and accommodated my needs as I wanted to stay on the same floor as someone else who was staying at the hotel. My room was amazing with a glass shower looking over the amazing London view.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarah, Thank you so much for taking the time to complete our Guest Satisfaction Survey. We are thrilled to see that you enjoyed your stay with us and would be over the moon if you could share your amazing experience with the wolrd via our tripadvisor page https://www.tripadvisor.co.uk/UserReviewEdit-g186338-d11…-Novotel_London_Canary_Wharf-London_England.html. We hope to welcome you back again soon for another fabulous stay. Warm regards, SARAH MARTIN Guest Experience Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON UK Direct Line: +4… 0510 Hotel: +44 (0) 20… Email: sa…

Frank P. Couples - 07/08/2018 AccorHotels certified review
« from check in, to drinks everything was excellent »

I won a prize from Mike Rogerson at Accor. we arrived and were greeted by Lea at reception. she did everything we needed and we went to room 3503, a suite which was probably the best room we have ever stayed in. so it started off well. drinks in Bokan and breakfast on floor 38 was excellent. the views were great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frank, Thank your for taking the time to give us your positive feedback and review, I am more than happy to hear that you had an amazing stay with us. It was my pleasure to welcome you and I hope you feel like home with us! :) We hope to welcome you soon again! Take care, Lea Uettwiller Guest Services Coordinator NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON UK Direct Line: +4… 0510 Hotel: +44 (0) 20… Email: sa…

Kelly Couples - 07/08/2018 AccorHotels certified review

An amazing place to stay fantastic view from our room staff very helpful the luggage storage was a brilliant extra couldn't of hoped for a better place to stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kelly, Your review has us blushing! It was our great pleasure to welcome you and it is always our most treasured reward to make our Guests happy. All the Novotel London Canary Wharf Family will be very proud to read your kind words! As you know we are building our reputation and we would be over the moon if you could share your experience with the entire world; do you think you could write a review on Trip Advisor (https://www.tripadvisor.co.uk/Hotel_Review-g186338-d11…-Reviews-Novotel_London_Canary_Wharf-London_England.html)? We hope to see you again soon! Take care, Lea Uettwiller Guest Services Coordinator NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON UK Direct Line: +4… 0510 Hotel: +44 (0) 20… Email: sa…

Darren Business - 07/08/2018 AccorHotels certified review
« Exprience was fine however check out was extremely slow »

The stay was fine but check out was extremely slow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Darren, Thank you so much for taking the time to complete our Guest Satisfaction Survey. I am sorry to see that your recent stay with us was not as we had hoped particularly regarding your check out process. We will share your feedback with our front of house manager. Thank you again for sharing your experience, and we hope you will give us another chance to shine. Warm regards, Lea Uettwiller Guest Services Coordinator NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON UK Direct Line: +4… 0510 Hotel: +44 (0) 20… Email: sa…

Jane M. Couples - 07/08/2018 AccorHotels certified review
« A relaxing overnight stay »

We needed somewhere close to QEOP for an overnight weekend stay due to work/volunteering commitments. From the moment I walked through the door after a long hot shift, I was made to feel welcome. Marco on reception was so helpful, arranging for us to collect a "take away" breakfast the next day as we would be checking out before breakfast started in the restaurant. The view from our room on the 31st floor was spectacular. In fact, I spent an hour just looking out of the window at the changing landscape with a lovely chilled glass of wine in my hand! The rainfall shower in the bathroom was glorious and the bed extremely comfortable. If we need to be back in this area again I will certainly look forward to a return visit to the Novotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jane, Thank you so much for taking the time to complete our Guest Satisfaction Survey. We are thrilled to see that you enjoyed your stay with us and I have passed your lovely feedback on to Marco from our Reception team. We would be over the moon if you could share your amazing experience with the wolrd via our tripadvisor page https://www.tripadvisor.co.uk/UserReviewEdit-g186338-d11…-Novotel_London_Canary_Wharf-London_England.html. We hope to welcome you back again soon for another fabulous stay. Warm regards, SARAH MARTIN Guest Experience Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON UK Direct Line: +4… 0510 Hotel: +44 (0) 20… Email: sa…

Anonymous Couples - 07/08/2018 AccorHotels certified review

No issues to report. Checkin, stay and check out were smooth.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew, Thank you so much for taking the time to complete our Guest Satisfaction Survey. We are thrilled to see that you enjoyed your stay with us and would be over the moon if you could share your amazing experience with the wolrd via our tripadvisor page https://www.tripadvisor.co.uk/UserReviewEdit-g186338-d11…-Novotel_London_Canary_Wharf-London_England.html. We hope to welcome you back again soon for another fabulous stay. Warm regards, SARAH MARTIN Guest Experience Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON UK Direct Line: +4… 0510 Hotel: +44 (0) 20… Email: sa…

Jason Business - 07/08/2018 AccorHotels certified review
« Very Impressed! »

Service was efficient and professional yet friendly from the start. The hotel is well-positioned for Canary Wharf but the underground, or if you prefer a boat ride, a river port close by giving access to Grenwich Tower Hill, Westminster etc. The hotel is clean, complimentary mini-bar items were an unexpected bonus and the rooftop views are amazing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jason L., We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However I am sorry for the experience at Bokan I will share your feedback with our Bar manager. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lea Uettwiller Guest Services Coordinator NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON UK Direct Line: +4… 0510 Hotel: +44 (0) 20… Email: sa…

Mark S. Couples - 07/08/2018 AccorHotels certified review
« Great proximity, helful staff and a very comfortable hotel with stunning views across London »

We really enjoyed our stay. Service levels were excellent and no request was too much trouble. Lovely room with stunning views and comfortable bed. We thoroughly enjoyed sitting out in the bar on the 38th floor just taking in the views and chilling. We will definitely return...………...thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark S., We very much appreciate your comments regarding your stay at the Novotel London Canary Wharf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lea Uettwiller Guest Services Coordinator NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON UK Direct Line: +4… 0510 Hotel: +44 (0) 20… Email: sa…

Pankaj A. Business - 07/08/2018 AccorHotels certified review
« Worst 4 star hotels I have stayed anywhere in the world »

I have already shared my experience on Trip Advisors. This was my first and last visit to Novotel, Canary Wharf and I am sure I wont stay again. Good things - Rooms are decent size and with everything you will expect in a 4 star hotel like this Limited food options but the food was delicious. Good view from room and the roof top restaurant Bad things Staff was extremely cold and rude. One guy was impolite and misbehaved. I complained to restaurant manager and he apologized. Same breakfast was served everyday for the 7 days. It was cold and no option to order anything such as omlette etc. in the complementary breakfast. Comparing the other hotels with the same category, I found it surprising. In case of breakfast, I had to remind them I need tea. Once the tea was provided, they won't check if guests need anything else. Level of service left a lot to desired Restaurant was overcrowded. Someday, nobody even came to take order even after 20 minutes after I was asked to sit on a table. Very limited options for vegetarian. You could hear the noise and feel the vibration when a neighboring room door will open or close. I called up reception to clean my room as I was sick. Nobody turned up for two hours and I left after that. My room was of course cleaned when I came back in the evening. Overall, very bad stay and it was largely due to unfriendly staff. Won't stay here again and won't recommend it again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pankaj, Thank you for taking the time to tell us about your experience at the Novotel London Canary Wharf both via tripadvisor, which our General Manager has responded too, and our Guest Satisfaction Survey. We appreciate your sharing your concerns. Sincerely, SARAH MARTIN Guest Experience Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON UK Direct Line: +4… 0510 Hotel: +44 (0) 20… Email: sa…

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